1213 Product Support Jobs - Page 14

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. Preferred qualifications: Knowledge of SA360 products, performance advertising market or online ads landscape. Familiarity with marketing measurement techniques, including incrementality testing, media mix modeling, and attribution modeling. Ability to oversee multiple, simultaneous solutions, supported by internal teams. Ability to work cross-functionally with multiple teams and stakeholders. Excellent project management, relationship building, collaboration, negotiation and influencing skills. Proficiency in interpreting datasets, identifying trends, and translating findings into compelling narratives. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Be a trusted advisor to priority Google Ads clients by understanding how digital marketing and technology solutions can address their business issues, acting as a collaborative thought partner, architecting media plans and effectively delivering on technical solutions to accomplish their business goals. Partner effectively and build relationships with external advertisers to unlock business outcomes powered by Google Ads campaigns, driving product adoption and revenue growth across sales lifecycle. Collaborate effectively with vendors and sales teams to drive growth plans for clients. Develop and apply knowledge of market and competitive environment for vertical and sub-verticals in solutions offered. Serve as the customer's Search product expert by successfully delivering consultative digital marketing solutions that not only address a customer issue, but also advance a customer's sophistication and digital maturity level on Search.

Minimum qualifications: Bachelor s degree in Engineering, Computer Science, a related field, or equivalent practical experience. 6 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP). 6 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python). Experience troubleshooting technical issues for internal/external partners or customers. Preferred qualifications: Master s degree in Engineering, Computer Science, Business, or a related field. Experience in an analytical role such as business intelligence, data analytics, or statistics. Experience working with database technologies (e.g., SQL, NoSQL). Experience partnering/working with cross-functional stakeholders in an organization and translating technical concepts and solutions to non-technical and executive audiences. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. In this role, you will join the Ads Solutions Engineering team power Customer growth and excellent Ads experiences at scale by creating innovative engineering solutions for both Large Customer Sales and Google Customer Solutions customers and partners. You will build platforms to help deliver solutions with agility and efficiency, for both central and regional gTech Ads teams and automate workflows that are critical to customer facing deliverables and externalizing tech and media solutions for amplified reach. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Set the technical foundations and develop the necessary platforms and components for both Ads Solutions Engineering and regional teams to efficiently build and deliver customer solutions. Design and build technical platforms to support gTech Ads teams in developing customer solutions efficiently and compliantly. Work with regional and global teams to understand their needs to identify areas for improvement on our existing platforms. Build automation tools that help gTech Ads teams perform their work more efficiently, with a focus on customer deliverables.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 2 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions. Preferred qualifications: 3 years of experience with Internet products and technologies. Experience in data analysis, with the ability to interpret datasets, identify trends, and translate findings into compelling narratives. Knowledge of apps platforms and products, the performance advertising market, or online ads landscape. Ability to collaborate cross-functionally with multiple teams and stakeholders while building relationships. Excellent project management skills, with the ability to oversee multiple, simultaneous solutions, supported by internal teams. Excellent business communication, negotiation, and influencing skills. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Advise key Google Ads clients, leveraging digital marketing and tech solutions to address business issues, collaborate as a thought partner, design media plans, and deliver technical solutions to achieve business goals. Build relationships with external advertisers to deliver business outcomes through Google Ads, supporting planning, pitching, implementation, and optimization to boost product adoption and business growth. Collaborate with teams to drive growth plans for clients, develop and apply insights of market and competitive environment for vertical and sub-verticals in solutions offered. Deliver consultative digital marketing solutions that address issues and enhance the customer's experience. Advocate new product features, assist with adoption through setup and provide technical guidance for infrastructure and data integration in Google Ads.

Minimum qualifications: Bachelor's degree in HR, Business, a related field, or equivalent practical experience. 7 years of experience in a customer or client-facing role supporting logistics operations. 7 years of experience working in domestic and international environments managing vendors (i.e., suppliers, manufacturers) or Third-Party Logistics. 5 years of experience managing operations. Preferred qualifications: MBA or Master's degree. CSCMP certification. Experience in managing customer support operations across all channels along with process and system improvement. Experience working with advertising products and Google Analytics along with knowledge of various online advertising models. Understanding of Machine Learning and Artificial Intelligence applications in support operations. Excellent problem-solving skills with the ability to provide solutions to challenges. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Behind everything our users see online is the architecture built by the Technical Infrastructure team to keep it running. From developing and maintaining our data centers to building the next generation of Google platforms, we make Google's product portfolio possible. We're proud to be our engineers' engineers and love voiding warranties by taking things apart so we can rebuild them. We keep our networks up and running, ensuring our users have the best and fastest experience possible. Responsibilities Drive operations with the staffing partners. Ensure the key metrics goals and business objectives are met. Draw insights and make recommendations to drive improvements to deliver operations. Track key metrics, deliver business reports, and ensure goals targets are met. Lead and inspire vendor teams to provide excellent customer service. Design and iterate on service workflows, ensuring global consistency. Maintain updated documentation and training materials, and identify areas for improvement. Drive impact for Google via reducing customer effort to create positive emotion in each interaction. Identify areas for Customer and Seller experience improvements, and cost and workflow process optimizations.

Minimum qualifications: Bachelor s degree or equivalent practical experience. 5 years of experience in SQL, web technologies, HTML, technical program Management, JavaScript, Ads, DoubleClick for Publishers, Digital Advertising, AdSense, AdMob. Experience in program management, technical support operations, technical troubleshooting, vendor operations, vendor management, process improvement, stakeholder management, data analysis. Preferred qualifications: Experience with SQL to develop and manage databases. Experience in project management and execution, multi-tasking and delegating with numbers and data analytics. Experience in process management systems like Kaizen, Six Sigma, or Lean. Experience in Ad technology with publisher-facing technologies including Ad Manager with the ability to troubleshoot and resolve publisher issues. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. gTech Ads is responsible for all support and media and technical services for customers across Ad products. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Manage vendor programs and projects and be responsible for day-to-day program success, by collecting vendor data and monitoring vendor performance using standard templates. Identify process improvement opportunities within current workflows, channel feedback to internal/external stakeholders, and support vendors in ongoing activities, including best practices, training, quality reviewing, and monthly planning of resource staffing, training and certification and tools access. Manage and roll out strategy for new projects, in partnership with business owners, owning the relationships with the vendor service providers for these projects. Identify process improvement areas and solutions, share and encourage best practices, across geographies and work with the global services team to transform this space from reactive to predictive.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience working with digital media or digital marketing/advertising solutions, implementing and measuring digital advertising campaigns, and providing client solutions. 4 years of experience in a client-facing role working with partners across multiple levels. Experience in marketing measurement, including incrementality testing, media mix modeling, and attribution analysis. Preferred qualifications: 5 years of experience in internet products and technologies, with business communication capabilities. Experience in data analysis to interpret datasets, identify trends, and translate findings into narratives. Knowledge of SA360 Products, performance advertising market or online ads landscape. Ability to work cross-functionally with multiple teams and stakeholders, with relationship building, collaboration, and influencing skills. Ability to understand technical concepts and learn when it is appropriate to apply them, with an aptitude for technical design. Excellent project management skills with the ability to oversee multiple, simultaneous solutions, supported by internal teams. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Serve as a trusted advisor to Google Ads clients, using digital marketing and tech solutions to address challenges, optimize media plans, and deliver results. Build relationships with advertisers to drive outcomes through Google Ads, supporting the business life-cycle from planning to boost adoption and growth. Collaborate with vendors and Sales teams to drive client growth, applying market and engaged insights to deliver tailored solutions. Serve as the customer s Search product expert, delivering consultative digital marketing solutions that solve challenges and enhance their digital maturity in Search. Advocate for new product features, supporting customer adoption through setup, upgrades, and migrations to drive with Google Ads. Provide technical guidance and ensure proper infrastructure and data integration. Measure, analyze, and promote the value of Google Ads solutions compared to participants.

Minimum qualifications: Bachelor s degree or equivalent practical experience. 5 years of experience in a project or program management, consulting, or client-facing role. Ability to work non-standard working hours in line with customer requirements. Preferred qualifications: Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting. Experience in system design or reading code (e.g., Java, C++,Python, etc.). About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. In this role, you will be responsible for all support and media and technical services for customers across the entire Ad products stack. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Own and drive quality customer experiences for a designated portfolio of clients, ensuring resolution of issues and customer satisfaction. Monitor and manage client engagement metrics (e.g., product adoption, issue resolution time, satisfaction scores), identifying and addressing areas for improvement. Engage with Google Advertisers, Product, Engineering, Policy and Business teams, agencies, and partners to build relationships. Deliver customer experience throughout the customer journey, troubleshooting and resolving issues, interacting with Google's advertisers and business teams, agencies and partners. Apply product expertise solving technical customer issues and escalations, and execute projects to enhance product, process and policy.

Minimum qualifications: Bachelor s degree or equivalent practical experience. 5 years of experience in a technical project management or a customer-facing role. Experience in managing multi-stakeholder engagements. Preferred qualifications: Experience in technical support and troubleshooting, with a customer-first mindset and a focus on end-to-end solution ownership, complemented by skills in business analysis, dashboard development, and data-driven insights. Expertise in strategic consulting or business development, with the ability to identify and prioritize both strategic and tactical business opportunities. Knowledge of Google Ads along with strategic thinking focused on solving business challenges. Knowledge of advertising solutions and the media landscape, both online and offline. Ability to influence executive leadership, with strong communication and problem-solving abilities. Ability to manage cross-functional and cross-regional partnerships. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Enable frontline readiness to support launches and migrations for Measurement Foundations and Audiences. Partner with the gTech Customer Support to enable customer support activities like training, SOP creation, and hotspot issue analysis. Drive activation of Measurement foundations products (e.g., Tagging, EC, 1P Audiences) including development of gTech Ads services strategy to assist in achieving regional goals. Help in prioritization and designing the right goals and metrics, analyzing the existing headroom. Create and maintain servicing plans for advertisers. Work on continuous improvement of services strategy via the integrated MoS to adopt any changes in the products and metrics. Influence technical solutions to drive product priorities.

Minimum qualifications: Bachelor s degree or equivalent practical experience. 2 years of experience in a project or program management, consulting or client-facing role. Preferred qualifications: 2 years of experience in a client-facing role. Experience in data analysis, dashboards creation and identification of product and business insights. Experience using Google Ads or other online advertising solutions and the media landscape. Experience in managing escalations such as customer communications, filing bugs to engineering etc. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Prioritize and deliver customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers. Apply product expertise solving technical customer issues and escalations. Work closely with cross-functional teams to meet shared goals. Own and drive customer experiences for a designated portfolio of clients ensuring resolution of issues and customer satisfaction. Analyze data and insights to identify systemic improvement opportunities and own and execute projects to lead improvements in product, technology, operational process and customer awareness.

Minimum qualifications: Bachelor's degree in Computer Science, Electrical Engineering, Math or related quantitative field, or equivalent practical experience in software development. 6 years of experience in full-stack software development and system design. Experience with front end languages (e.g. JavaScript or TypeScript). Experience with backend languages (e.g. Java, Python, or C++). Experience working with database technologies (e.g. SQL, NoSQL). Preferred qualifications: 2 years of experience with Site Reliability Engineering, Information Security or DevOps practices. 2 years of experience as a Tech Lead or Engineering Manager. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Drive feature changes using data-driven insights by analyzing large data sets on users' behaviors to identify opportunities for improvement. Optimize front-end code and tools to meet user needs by working with engineers to refine code and tools, and ensuring that they are correct and appropriate for user needs. Identify, recommend, and prioritize new web features and applications by working with business leaders and product managers to understand user needs, and developing plans for new features and applications. Work with cross-team stakeholders to understand the user experience by conducting user research, and working with engineers, product managers, and other stakeholders to ensure that the user experience is optimized.

Minimum qualifications: Bachelor's degree in Computer Science, Electrical Engineering, Math or related quantitative field, or equivalent practical experience in software development. 4 years of experience in full-stack software development and system design. Experience with front end languages (e.g. JavaScript or TypeScript). Experience with backend languages (e.g. Java, Python, or C++). Experience working with database technologies (e.g. SQL, NoSQL). Preferred qualifications: 4 years of experience designing and optimizing databases. 4 years of experience with cloud, containerized, or microservice architectures. 2 years of experience collaborating with team and business stakeholders on project requirements. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Collect requirements, provide guidance, and best practices to apply to ad products and technologies. Be responsible for scoping, designing, and building series of solutions and best practices at a global level to be reused by customers, sellers, partners. Manage engineering skills to adapt existing bespoke ads solutions created by regional teams into globally scaled solutions that can support thousands of customers. Own solution life cycle from discovery, to launch, manage maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.

Minimum qualifications: Bachelor's degree or equivalent practical experience. 5 years of experience in program or project management. 5 years of experience managing cross-functional or cross-team projects. Preferred qualifications: Program Management certification or experience in Program Management with a technology company. Experience in stakeholder management. Ability to identify, collect, and analyze relevant data to help drive informed decisions. Proven track record of leading and executing initiatives. Excellent business acumen, and long-term thinking balanced with near-term execution skills. About the job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner. This role provides an opportunity to work closely with executive leadership and contribute to the overall success of a dynamic organization. This role will act as a trusted advisor, thought partner, and drive engagement strategy and communication within the gTech ads solutions team. You will manage the team s rhythm of business, ensuring seamless execution of events reviews while also acting as an advisor to our leadership.Google creates products and services that make the world a better place, and gTech s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products. To learn more about gTech, check out our video . Responsibilities Develop and manage the organization's rhythm of business, including key meetings, offsites, and budget management. Serve as a trusted advisor to the leadership team, providing insights, anticipating needs, and supporting transformation, thereby enabling development of strategies, plans, and maintaining strong relationships with the teams. Provide actionable insights and recommendations based on data analysis and insights. Support executive leadership on priority internal efforts, working cross-functionally with various teams across the organization and providing regular updates to the VP. Shape gTech Ads solutions priorities and drive leadership engagements (e.g., weekly staff meetings) ensuring fast decision-making, focus and delivery against the highest priorities across the business.

Lead end-to-end product support for global enterprise clients, manage support team, handle escalations, ensure SLA compliance, analyze trends, improve service quality and support UATs and product releases for smooth operations Required Candidate profile 6–10 yrs of experience in enterprise software/SaaS support with team handling. Strong in cloud, APIs, DBs, integrations Excellent in analysis, issue resolution, communication, and client management. Perks and benefits PF Mediclaim Gratuity Performance Bonus

About the role: Gartner, Inc. (NYSE: IT) is the worlds leading research and advisory company. We advise business leaders in every industry with objective insights to make the right decisions. We are a company of 15,000+ associates who serve clients in over 100 countries worldwide. As Product Support Specialist, Service Technology and Innovation team, you will serve as a core part of Service Salesforce Business team working closely with transformation office; Being integral part of business technology change for the 2500-person Global Service & Delivery organization (GS&D), you will be responsible for providing L-1 resolutions to internal business application including CRM platforms. What you ll do: Be responsible for Level-1 issue resolution for internal business applications including CRM platform; provide front line support to end users and triage the identified issues to relevant stakeholders like Product, Data, and IT Resolve end users issues by effectively clarifying and analyzing the root cause; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems Effectively recognize pattern and identify ticket trends; work towards reducing recurrences Collaborate with Product team, along with Scrum teams, Data Science, Data Analytics & other stakeholders to improve the end-to-end issue resolution process Proactively identify opportunities to simplify, optimize, and automate business process Master the product details to help Product Owners and wider Change Management team with right focus areas to improve across product features, communications, and training Partner with Change Management team in identifying opportunities for process improvements and contributing to initiatives that elevate client service standards and internal workflows. Demonstrate excellent time management, project management, and prioritization skills What you ll need: Bachelors Degree with at least 1+ year experience in client or internal stakeholder support and query management on any CRM tools or internal products (eg : Workday, Salesforce, etc) Strong interpersonal, communication, and stakeholder management skill client-facing service delivery experience and customer centric nature will be a plus Excellent time and project management skills, ability to prioritize based on business impact Data intelligence, such as the ability to analyze data trend and resolve difficult problems with speed with keen attention-to-detail. Willingness to go above and beyond and think outside-of-the-box to provide highest level of customer service What youll get: Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more! Collaborative, team-oriented culture that embraces diversity Professional development and unlimited growth opportunities Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we ve grown to more than 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? What do we offer? Ready to grow your career with Gartner? Join us. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Product Support Support installation, performance trials, PDI, Refits, production improvement programs Consistently deliver incredible service experience to customers by offering knowledge transfer, consultancy on product, application and addressing customer concerns Responsible for timely feedback and addressal of technical concerns Interact with all the Segment Managers to post sales requests for installation supervision, commissioning, and future service requirements with respect to Service and Product Training Customer Service Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the teams objectives and part sales goals are met Responsible to manage Service Operations function through the Service team across entire Area i.e., Service, Spare Parts, Workshop & Product Training Manage/delegate administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory Warranty management of the area. Network Development Service Establish and grow an efficient service network and build strong customer relations for on-going business growth Tracking competition products, their technical features, bench marking with our products, their parts pricing and life of parts Stay up to date on Industry standards for new innovations, materials, tools and/or processes that can benefit the organization. Develop new and after-sales opportunities through delivering services safely, with quality and in time for long-term sustainable customer satisfaction and business results. Parts Management Responsible for parts availability in the area for on time delivery to customers Responsible for efficient Inventory management with turn rate in line with the organizational goal Responsible for Warehouse management - stock, warranty parts management Business Development Develop new and after-sales opportunities through delivering services safely, with quality and in time for long-term sustainable customer satisfaction and business results. Generating service revenue by meeting budgeted targets by developing new service procedures and strategies to increase productivity & profitability Team Management Optimize Manpower usage - Improving Productivity & Retention Helping to train new employees on company processes, safety and job responsibilities Recruit, mentor and develop customer service team and nurture an environment where they can excel through encouragement and empowerment Control resources and utilize assets to achieve qualitative and quantitative targets Other tasks related to Business and Continuous Improvement Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Keep ahead of industry s developments and apply best practices to areas of improvement Ensure completion of activities as per annual plan (such as Operators Training, Customers Meet, and Doorstep Checkup Camps) All areas of responsibility to be carried out with proper due diligence & integrity Responsible for all commercial activities of Service & Parts delivery process To ensure timeline of all tasks / action plans & within given framework Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the companys adherence to these regulations Make yearly Service Operational plan and budget covering Service, Spare Parts and Product Training in line with Pan India Service objectives and strategy Work with Regional Service Manager in identifying problems, mapping/analyzing competition, reviewing procedures, and identifying appropriate mechanisms to improve sales and fuel growth in market share

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Retail Banking(Card Operations).

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device).

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Provider Inbound.

1. To effectively manage the Product Support teams for API and Non-API pumps working at EPD, Shirwal to ensure timely release of all engineering deliverables by individual team members. 2. To ensure the release of all Pump BoMs timely and without errors. To ensure that Root cause analysis for every error is carried out and effective corrective action is deployed. 3. To participate in internal kick-off meetings and provide technical inputs and ensure resolution of any technical concerns. 4. To ensure timely review and approval of order specific Quality Control Plans (QCPs) received from TSS / CM. To additionally review the QCPs for major projects as defined by the Departmental head. 5. To deploy an effective checking process for Pump BoMs and ensure its sustenance. To further directly check the Pump BoMs for major projects as defined by the Departmental head. 6. To check the impact of each Technical Supplement released by the team and initiate corrective actions to limit the adverse impact due to such changes and to avoid future recurrence. 7. To ensure timely preparation, checking and release of manufacturing drawings and assembly check drawings for regular and development orders for API and Non-API pumps. Effective workload management of drafting and 3D modelling teams. 8. To ensure that all queries reported from the Shop Floor / Site are answered timely and resolved. To personally get involved in critical technical issues and provide resolutions. 9. To provide the required support to the Test field for resolving pump performance related issues. 10. To provide the required support to Product Management for handling order specific development activities as well as proto-type developments. 11. To drive the initiatives related to standardization of pump components across models to minimize plant inventory. 12. Mentoring the team members and planning the training, up-skilling, workload management and growth of team members. 13. Regular monitoring of departmental KRAs and submission of weekly / monthly MIS report to Department Head.

We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. The primary function of the Technical Support Engineer is to provide dependable and timely resolution for complex software issues specifically related to the Business Network for Logistics and Business Network for Asset Collaboration. The Technical Support Engineer also possesses a strong focus on customer service and communication that results in an exceptional user experience. What will you do: Works on issues that are reported to SAP Procurement Product Support through customer cases. The support engineer will be responsible for working reported issues to completion and providing timely status updates on investigations back to customers through the service request or customer case Interacts directly with customers through the case management system (emails sent through ServiceNow), phone calls, or screen-sharing sessions with the customer to resolve customer reported issues Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents. Provide on-call support during evenings and weekends as required by a rotational schedule Provide exceptional support to our customers via Chat, Phone and Email Resolves issues through recreations, log file analysis and other investigative tools to determine corrective actions and root causes Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions. Adheres to KPIs, especially responsiveness SLAs and productivity goals. Creates internal/external content for SAP Ariba s User Community and internal knowledgebase Collaborates with and develop strong working relationships with cross-functional, global teams Provides on-call support during evenings and weekends as required by a rotational schedule Demonstrates a high level of expertise with product functionality; continue developing core product skill set as new innovations are released Ensures that emergency situations or business critical issues are resolved in the most timely and effective manner possible All other duties as assigned What you bring: Bachelor s degree with a technical discipline 5 Years working with a web-based software solution Experience working with Spend Management, Asset Management, or Supply Chain Solution Experience in a previous Technical Support rol Experience with one or more of the following technologies: Writing SQL queries JAVA XML (JavaScript and css) Cloud Foundry UI5 HCI Fiddler or Soap UI REST APIs SAP Logistic Business Network SAP Asset Intelligence Network Knowledge of business processes and transactions such as logistics, asset management, PR/PO, invoices, reconciliation, vendor management, sourcing (requests for quotes/price) or supply chain. Exceptional written and oral communication skills; ability to listen and work with customers in real-time Ability to provide ongoing and timely communication via phone and email to customers regarding the status of their requests. Ability to successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction Proven ability to manage multiple tasks or projects with changing priorities Ability to thrive in a fast-paced environment Ability to work cross-culturally Meet your team: As part of the SAP Business Network for Logistics, the primary function of the Senior Support Engineer is to use product & technical expertise to support customers experiencing issues drive collaboration with developement teams and work closely with the STM to drive operational KPIs on SAP Business Network for Logistics and TM syste #SAPInternalT3 Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. We win with inclusion SAP s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training. EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 427070 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 427070 Posted Date: Jul 8, 2025 Work Area: Customer Service and Support Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10%

TECHNICAL SALES ENGINEER At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview Overview The Solution Center Team plays a crucial role in driving customer growth and enhancing customer experience for the Enterprise and Distribution Channel business unit. With over 400 dedicated professionals, the team offers global support, helping customers and distributors engage with TE Connectivity, providing expert technical advice and delivering high-quality business opportunities. Responsibilities: Provide expert guidance on TE Connectivity products and solutions to support customer projects and address their needs. Respond to customer inquiries via various channels like chats, calls, emails and web forms offering technical support and recommending suitable solutions. Generate high-quality opportunities by highlighting the value of TEs products and services to prospective customers. Build and maintain relationships with customers through regular touchpoints and follow-ups. Work with internal teams (sales, R&D, engineering, quality, customer service, production) to resolve technical queries and fulfill customer requests efficiently. Leverage in-depth knowledge of TE products to provide tailored solutions that meet customer requirements. Address customer technical challenges and ensure successful project outcomes. Gather customer feedback to continuously improve the customer experience and refine internal processes. Skills & Qualification: B.E / B.Tech in Engineering (EEE, ECE, Mechanical, or related field) or Business degree (equivalent experience considered). Proven experience in technical sales or sales engineering with a focus on customer engagement and problem-solving. Strong problem-solving, communication, and organizational skills. Self-motivated, team-oriented, and proactive with a passion for exceptional customer experience. What your background should look like: Competencies Building Effective TeamsManaging and Measuring WorkMotivating OthersSET : Strategy, Execution, Talent (for managers)Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

As a Client Adoption Specialist, you’re responsible for engaging with IBM clients in pursuit of accelerating their deployment of strategic offerings within their production environment, delivering deep technical expertise that leads to successful implementations. You will be assigned to work with strategic offerings that include IBM Concert, watsonx Code Assistant for Z, and watsonx Assistant for Z. You will work directly with the end client, planning for and executing implementation plans. You will collaborate with the assigned IBM account teams as they are responsible for ensuring the right client sponsors and champions are actively involved and upon successful implementation validating key performance measurements have been met. You will interact with IBM development labs to provide product feedback and engage as needed for product support. The core objectives and success factors for you and other team members: Core Objectives Success Factors + Accelerate client adoption # Client Adopters + Drive future growth # Case Studies + Increase platform stickiness # Client References IBM Values – Growth Minded, Trusted, Team Focused, Courageous, Resourceful, Outcome-Focused Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Strong skills are an imperative. The following skills and attitudes are critical to success in the role. Professional Skills Technical Expertise -Strong communication -Intellectual curiosity / continuous learner -Ability to influence -Strong organizational skills -Timely, execution for impact -Proven track record to win and compete -Change agent -Expert experience withtwo or more of the following ooperating system administration skills (linux, windows, zOS) oTCP/IP network and LDAP administration skills oAPM solutions on IBM Z platform oIBM CICS and/or IMS admin skills oEnterprise COBOL development skills e.g. read, write, modify, troubleshoot oJava development skills e.g. read, write, modify, troubleshoot -Proficient experience withtwo or more of the following: oOpenTelemetry (OTeL) oAnsible Automation Platform oprogramming languages common to automation e.g. REX, JCL, YAML oworking with Large Language Models and RAG models oworking with Conversational AI oworking with VS Code ointeroperating COBOL and Java within a zOS subsystem isa bonus

Program Summary: This role is designed for Fresh Graduates and Graduate Apprentice Trainees (GATs) who are stepping into the Construction Equipment industry for the first time. The program aims to provide hands-on experience, product knowledge and exposure to real-time customer interactions while supporting the Volvo CE s and dealership s business objectives. Key Responsibilities: Support the dealer sales team in day-to-day sales activities and field operations. Learn and assist in monthly sales forecasting and tracking sales leads. Gain detailed product knowledge of Volvo and SDLG construction equipment. Observe and participate in customer meetings and site visits with senior sales staff. Understand how to build customer relationships and handle basic customer queries. Collect basic market intelligence related to competition and customer needs. Assist in executing local marketing initiatives and promotional activities. Work closely with product support to understand aftermarket services. Capture learnings and insights during field visits for training and reporting purposes. Skills & Competencies Required: Strong willingness to learn and adapt Good communication skills (spoken and written) Basic proficiency in Microsoft Office (Excel, Word, PowerPoint) Positive attitude with a customer-centric mindset Willingness to travel and work in the field Team player with initiative-taking capability Educational Qualification: Graduate Degree in Engineering (Mechanical/Automobile) or Business Management (Marketing/Sales) Must qualify under NATS or equivalent apprenticeship program Exposure Provided During the Program: Overview of the CE Industry & Volvo CE Products Basics of Construction Equipment Applications CRM Systems and Sales Process Site visits and practical customer interaction On-ground understanding of dealer operations

As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a project team. Leads the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget. The business - Oracle Financial Services Consulting Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracle s customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the top five Mutual Fund companies and four of the top five World Stock Exchanges. With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the worlds most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements Banking Consulting Europe which is a part of EMEA Region under FSGBU - Consulting delivers Oracle Technology and Applications solutions for clientele in the European region. The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products. Your Opportunity This gives you an opportunity to apply your technology knowledge, skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies. The Role Team lead and Senior Business Analyst activities in Development or Implementation or Managed Service activity streams as a Consulting Technical Manager. Your responsibilities include: Lead a team of 2-5 team members or operate independently, as required, as Senior Functional Lead in Development or Implementation or Managed Services or activity streams such as product parameterization design, test planning and execution, testing support, defect tracking and coordination with other Oracle teams at client locations or offshore teams to provide quality work products. Understand and analyze Client business requirements and provide fitment, solution, design and efforts estimation. Deliver high quality functional specifications / related documents and Product Walkthrough presentations. Review functional approaches, Unit Test plan and test results delivered by team. Guide and assist team to maintain quality in their deliverables Understand and execute following defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Engage with multiple internal (product, support, process etc.) and client stakeholders effectively to deliver quality deliverables within budgeted efforts and timelines. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. Desired Skills & Experience Primary Skills You possess extensive experience in end-to-end Development and / or Implementation and / or Support activities covering more than one retail and corporate banking domain areas and expertise in functional design of business products, functional approaches, planning and executing Test cycle rounds including End of Days, Release management, Issue Tracking for Oracle FLEXCUBE / Core Banking products You possess extensive, real-world experience and knowledge in Banking domain and the ability to apply this to Banking application implementation meeting the banking requirements You possess the ability to interact and communicate directly with client s Senior Business and Product management teams, analyze business requirements and provide solution approaches with estimation, design and implement best practices, evaluate project risks and implement recommendations. You participate and lead, when needed, the project meetings, product walkthroughs and solutioning workshops with the client and possess excellent client interaction skills in areas including presentation of solutions You can engage effectively with multiple internal and external stakeholders as required during projects. You can guide and manage teams to deliver on complex projects Experience and expertise in Project Management - on Agile and Waterfall methodologies. Preferably holding Industry standard certifications on Project Management. You possess excellent knowledge of Banking terminologies, concepts and processes You possess good skills on Microsoft Office including Word, excellent MS Excel skills for modeling of financial / transaction flows and preparation of good Power point slides for presentations. You possess good communication & documentation skills in English Secondary Skills You possess knowledge of basic SQL query writing, Report writing, Workflow / dashboard creation You have exposure and possess knowledge of software development processes and practices, Testing tools You are aware of latest technologies and development practices in Banking. Experience Experience of 12 to 16 years with atleast 8 years in primary skill areas Experience in implementation and / or support of Core Banking applications. Educational and Other Qualifications Should hold atleast a Bachelors degree in business or banking or equivalent degree Work Environment Should be willing to work at offshore as well as travel to client locations. Willing to work in shifts as defined by project needs Should be willing to take up FLEXCUBE and other certifications in functional and technical areas as and when required. Ability to work in a high pressure, fast moving and challenging environment Team Lead and / or Team player Should be able to work on shifts on rotation basis based on project needs Analyzes business needs to help ensure Oracle solution meets the customer s objectives by combining industry best practices, product knowledge, and business acumen. Exercises judgment and business acumen in selecting methods and techniques to deliver functional and technical solutions on non-routine and very complex aspects of applications and technology installations. Provides direction and mentoring to project teams, and effectively influences customer leadership on key decisions. Supports the business development efforts by pursuing new opportunities and extensions. Collaborates with the consulting sales team by providing domain expertise. Resolves complex customer issues by recommending and implementing solutions. Demonstrates expertise in multiple business processes across two or more product families or ability to architect and design technology solutions encompassing multiple products and make decisions based on impact across the stack.