2915 Product Support Jobs - Page 14

- 3 +years in overall testing with around 5+ years in Hybris testing - Must have good hands-on knowledge of Hybris Testing which includes storefront testing, Backoffice, HAC, Promotions, Order processes etc. - Experience with API and integration testing - Experience in any one headless CMS, preferrable Content Stack. - Write test plans/cases and lead testing releases through regression testing. - Experience developing and testing highly distributed systems - Work closely with the Developers and product support engineers - Must work side by side with Solution Architects and cross functional team - Must be able to lead testing releases through regression for e-commerce website - Must have Expe...

Must have min 4-5 years of recent experience in Application Support/Technology Support Ability to write basic SQL queries. Must have worked in support teams of L1, L2, and SMEs in any technology operations Must be hands-on with Unix Commands, Shell Scripting, PL/SQL, NOSQL Must be hands-on with observability tools like ELK, Kibana, Grafana other similar tools Must be hands-on with analyzing logs, thread dumps, heap dumps, etc. Good understanding of microservices architecture Working knowledge of Dockers, Kubernetes Awareness of Release, Change, Problem, and Incident management processes Strong written and verbal communication skills is a must Knowledge of CI/CD tools such as Git, Jira, GitLa...

In this role, you will work on Oracle applications finance modules support for the company's business solutions within a defined Software Development Lifecycle. Supports and assist other developers/team members in testing and debugs of software programs and enhancements to meet project plan goals. Responsibilities Act as Subject Matter Expert on Oracle EBS Revenue Management and Billing Hands on Experience in Oracle E-Business Sauite Release 12 with strong knowledge of Revenue Management and Billing (ORMB) functional, configuration, and testing. Understanding of ORMB data model. Business domain knowledge in the areas of financial systems including pricing, Revenue Management Accounting, rati...

Manage & promote Sales , develop dealer network Manage project with due coordinations with External Project stakeholders, State transport departments, State backends, Vehicle OEM Dealers, Service providers etc. Support Vehicle OEM teams Project documentation Ability to develop & Manage dealer Network Product support & enhancements : device availability thru Internal stakeholders Engineering, Service, Operations Production Competitor Tracking product, pricing, network etc. Support HOD & team for new product developments Oem, Operations, Project - Analysis

Essential Functions Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIAs products and technical expertise. Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision. Has broad understanding of quality standards and work requires minimal revision. Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment. Provides support on Service Requests using the incident management tool, CSM. Coordinates the routing and hand...

Syniverse is the world s most connected company. Whether we re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we re able to provide our incredible talent with an innovative culture and great benefits. Who Were Looking For The Customer Service Specialist II is the Syniverse customer point of contact for first level support for all products and s...

About Company As an L2 Product Support Engineer at Leena AI , you ll act as the technical backbone of customer support. You ll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets , troubleshooting APIs, and working closely with engineering and product teams to deliver seamless solutions. This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced SaaS environment, and loves to collaborate and deep dive with the Engineering team. Key Responsibilities Advanced Case Ownership Resolution Manage a queue of escalated technical support tickets from the L1 team and ensure timely, high-quality resolu...

9+ years of experience in SAP concur implementation projects Strong Techno functional background in SAP Concur product implementations. Experience in at least two full lifecycle implementations of SAP Concur Experience in configuring the system according to client needs and scope of Concur products/services. Experience with core Concur development tools including user administration, imports/exports, forms, workflows, audit rules. Acts as an effective advisor bringing business and consulting experience to travel and expense client engagements. Work with clients and SAP Concur resources to gather functional and technical requirements. Conduct discovery phase to put together implementation and...

GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to ...

We’re hiring a Sterling OMS Support Engineer for L2 support. Must handle order, inventory, and integration issues with strong troubleshooting skills in a production support environment.

Key Responsibilities: 1. Call prospective clients, execute effective product demonstrations, emphasising product features and benefits with a focus on the value of the solution 2. Consult with medical practice owners to understand practice workflow needs and expectations 3. Prospect, educate, qualify, and generate interest in sales opportunities. 4. Develop and accomplish a lead generation plan, including Outbound and Inbound prospect management 5. Follow up with prospective clients and should be an expert in closing deals 6. Attending sales group meetings concerning sales targets, forecasts, and reporting on the market situation and competition 7. Cold calling 8. Maintaining and expanding t...

-Providing technical support via phone,email,chat -Troubleshooting technical issues related to software & platform -Documenting customer issues & solutions in ticketing system -Collaborating with other technical support teams & resolve complex issues Required Candidate profile -Conducting research & identifying solutions to new technical problems -Maintaining & updating technical knowledge base & documentation -Escalating issues to higher-level support teams when necessary

A Marketing Support Engineer is a technical professional who enhances marketing strategies and campaigns by applying their engineering and product expertise . These specialists serve as a crucial link between the technical capabilities of a product and the messaging delivered to customers. By leveraging data analysis, marketing automation, and technical knowledge, they provide strategic guidance and technical support to both the marketing team and potential clients. Their work ensures that complex product features are accurately and effectively communicated to the target audience, improving customer engagement, driving growth, and optimizing marketing performance. Core responsibilities of a ...

As an experienced Production Application Support professional, your role at Zafin involves providing technical support for a SaaS product and pricing platform used by top banks worldwide. Your responsibilities include: - Understanding the product functions and features to provide effective support - Supporting client integration testing such as SIT and UAT - Testing and replicating production and non-production application issues, analyzing logs to identify root causes - Experience in deployment using technologies like Jboss/Wildfly/Websphere/Weblogic, etc. (experience with deployment in Azure is a plus) - Proficiency in basic database queries for oracle, postgresql, MySQL - Strong verbal an...

As a Lead Engineer Cooling Systems you will lead design projects, be responsible for the engineering deliverables, and own the overall strategy for the parts in your area. This position will focus on mechanical design, validation, and product support for cooling system components . in both locomotive and off - highway vehicle applications . The role will give end-to-end product ownership and require the design engineer to plan, manage, and execute projects to meet defined parameters and objectives . What do we want to know about you Bachelor s degree in Mechanical Engineering or other applicable engineering discipline Minimum of 3 years equivalent experience in an Engineering position . Can ...

Scope:Technical Architect is responsible for defining and driving the overall infrastructure strategy, architecture, and roadmap. This role ensures that infrastructure solutions are scalable, secure, cost-effective, and aligned with business needs. As a senior technical authority, the Technical Architect collaborates with leadership, engineering, and operations teams to design solutions, establish standards, and oversee major transformation initiatives across compute, storage, networking, security, and cloud environments.Our current technical environment: Microsoft Azure VMware EsxiWhat you ll do: Serve as the technical escalation point for critical incidents and cross-domain issues. Perform...

Job Description Knowledge Operations Specialist Position: Program Manager Location: [Your Location / Remote] Reporting To: [Head of Support / CX / Product] Role Overview We are seeking a highly motivated Program Manager to own and drive our Knowledge Management and Support Automation initiatives . This role will be responsible for managing our knowledge portal, creating and maintaining high-quality content, coordinating product release notes with Product Managers, and leveraging AI-driven automation to enhance customer support efficiency. The Program Manager will act as a bridge between Product, Support, and CX teams to ensure seamless knowledge flow and continuous improvement in customer ex...

Key Responsibilities Execute the design, analysis, or evaluation of assigned projects using sound engineering principles and adhering to business standards, practices, procedures, and product / program requirements Core subject matter expert would be around MES (Manufacturing Execution System) Modeling, QA and Deployment Oracle database administration (Unix/RHEL) Should have good communication and co-ordination skills and thorough in documentation. Ability to work independently and with others across stakeholder like Customers & their IT team, development teams and other supporting services. Should be proactive identifying support needs and preventing them. Should be able to debug and troubl...

Key Responsibilities Execute the design, analysis, or evaluation of assigned projects using sound engineering principles and adhering to business standards, practices, procedures, and product / program requirements Core subject matter expert would be around MES (Manufacturing Execution System) Modeling, QA and Deployment Oracle database administration (Unix/RHEL) Should have good communication and co-ordination skills and thorough in documentation. Ability to work independently and with others across stakeholder like Customers & their IT team, development teams and other supporting services. Should be proactive identifying support needs and preventing them. Should be able to debug and troubl...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...