Technical Support For a US based Product Co. - 5 days WFO, Chennai

1 - 3 years

3 - 5 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work from Office

Job Type

Full Time

Job Description

Support customers post-launch
Resolve issues via email, phone, chatCollaborate with teams for escalationsMaintain CRM recordsShare feedback for improvementsCreate support resourcesStay updated on product changesContribute to team success

Required Candidate profile

Exp. in technical supportStrong verbal/written communicationExplain tech to non-tech usersProblem solving & troubleshootingManage multiple tasks Committed to great customer experience

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