2915 Product Support Jobs - Page 12

The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. WHAT YOU WILL BE DOING: Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning ...

Role, and Responsibility : i) To work in a Leadership Role as AVP Director GM AGM- Product Management ( S/W Product AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pitch Presentation to Speciality Doctors in Hospitals in Digital Health and Healthcare Industry. The Job Role, designation & compensation Package depend upon your domain expertise as an en...

Role, and Responsibility : i) To work in a Leadership Role as AVP Director GM AGM- Product Management ( S/W Product AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pitch Presentation to Speciality Doctors in Hospitals in Digital Health and Healthcare Industry. The Job Role, designation & compensation Package depend upon your domain expertise as an en...

Function Global Product Management Organization (G-PMO) Functions Objective Enable sales profitably by improving product value to customers and creating new customer segments Brief role description Create a global product roadmap for Oil Free Portable air compressors,taking into consideration the end customer and distributor needs, industrytrends, and competition insights. Initiate and drive product development based on product strategy and newopportunities identified. Provide support to the sales team by launching new products and improvingexisting products with Compelling Value Propositions (C-VAP) for the endcustomers to successfully position ELGis products in the market. Be the global ex...

Role Overview: As a Backend (Physical Design) Principal Engineer specializing in Semiconductor Chip Design, you will lead and coordinate the execution of the back-end stages of integrated circuit development. This role requires a strong technical background in physical design, a deep understanding of semiconductor processes, and exceptional project management skills. You will oversee teams engaged in physical design, synthesis, DFT, place and route, power integrity, and other back-end aspects to ensure the successful realization of semiconductor designs. Additionally, you will oversee product support activities for both Pre-production and Post-production stages, ensuring the successful initi...

Job Description Provide first-level support to users for hardware, software, and network-related issues. Perform initial diagnosis and troubleshooting of hardware, software, network, and peripheral issues (L1 support). Install, configure, and maintain desktop/laptop systems, printers, and other peripherals. Respond to help desk tickets, phone calls, emails, or walk-ups in a timely and professional manner. Log, track, and document all support requests using the organizations ticketing system. Assist in setting up user accounts, email, and software applications. Escalate unresolved issues to L2/L3 support or relevant teams. Maintain an accurate inventory of hardware and software assets. Suppor...

As an L2 Product Support Engineer at Leena AI, you will act as the technical backbone of customer support, resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets, troubleshooting APIs, and collaborating closely with engineering and product teams to provide seamless solutions. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced SaaS environment, and loves collaborating and deep diving with the Engineering team. **Key Responsibilities:** - **Advanced Case Ownership & Resolution** - Manage a queue of escalated technical support tickets from the L1 team and ensure timely, high-quality resolution. - Own issues e...

About the Role We are hiring Technical Analysts with strong SQL and problem-solving skills to support our growing client base. This role involves working with ticketing tools, data analysis, and reporting systems to resolve technical issues and ensure smooth business operations in the logistics technology domain. You will get exposure to WMS (Warehouse Management System) and TMS (Transportation Management System) applications, along with opportunities to expand your knowledge in enterprise-level reporting and automation. Key Responsibilities Manage and resolve support tickets using ticketing systems such as Jira, ServiceNow, or Zoho Desk. Perform SQL operations for troubleshooting, data vali...

Role Overview: The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support process by managing transactions as per required quality standards - Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue - Update own availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-solving steps taken and t...

Role Overview: As the Global Product Owner for Trust fees, you play a crucial role in transforming ideas into functional products while navigating through complex challenges. Your main goal is to develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning. Key Responsibilities: - Develop an understanding of the approach to fees in each region, including the services charged for. - Understand the operating models behind fee charging, including various fee platforms. - Drive Trust requirements associated with changes to fee schedules and platforms, including project management and support for end-to-end process changes. - Drive...

As a technology company powering the global travel industry, Sabre leverages next-generation technology to create innovative solutions that address major opportunities and challenges in travel, shaping a more connected and seamless ecosystem. At Sabre, the focus is on connecting people with meaningful moments that matter. **Role Overview:** As a member of the service and support team at Sabre, you will maintain direct communication with customers, both pre-sale and post-sale. Your role will involve providing customer service through various channels such as telephone, email, chat, or social media. You will support the sales team in nurturing positive customer relationships, meeting client ex...

As a Sales Coordinator in the cosmetic manufacturing industry, your role involves supporting the sales team to drive revenue and customer satisfaction by managing administrative tasks, coordinating orders, and maintaining strong client relationships. You will act as a liaison between sales, production, and customers to ensure timely delivery of cosmetic products while meeting quality and compliance standards. Efficient communication and process flow are essential to support sales goals and customer needs. Key Responsibilities: - Assist the sales team in preparing quotes, proposals, and presentations for clients. - Process sales orders accurately, including product specifications, pricing, an...

Position Title: Product Support Executive Life Sciences and Nanoscience Products Location: Delhi NCR Reporting To: Branch Manager Role Objective To drive business growth and customer satisfaction for the Life Sciences and Nanoscience product portfolio by providing technical product support, pre- and post-sales assistance, and achieving defined sales targets in the assigned region. Key Responsibilities Identify, develop, and convert sales opportunities for the product portfolio Achieve monthly and annual sales targets Provide pre-sales consultations, product presentations, and application support Conduct customer visits, demonstrations, and technical discussions Manage customer relationships ...

Job Title: Product Support Engineer USA Location: Rai Sonipat Near Delhi Experience: 2–4 Years Qualification: B. Tech in Mechanical Engineering About the Role: We are looking for a skilled and customer-focused Product Support Engineer to provide technical support and product expertise for our North American clients. The ideal candidate should have a strong mechanical background, excellent problem-solving ability, and good communication skills to coordinate with international customers and internal teams. Key Responsibilities: Provide technical support to customers and partners in North America for product installation, operation, troubleshooting, and maintenance. Collaborate with design, pro...

Provide technical support to customers via phone, email, chat, or other communication channels. Diagnose and troubleshoot product issues and provide solutions to customers. Develop a deep understanding of the company's products and their functionality. Keep up-to-date with new product releases and updates.Escalate complex customer issues to appropriate teams or management as needed.Communicate with customers in a professional and courteous manner. Ensure that customers are informed of the status of their requests and issues. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seeker...

We are seeking an experienced HighRadius AMS (Application Management Services) Senior Consultant to provide ongoing support, enhancements, and optimization for HighRadius applications at our clients. The Senior Consultant will act as the primary point of contact for system administration, issue resolution, and business process improvements across the Invoice-to-Cash (I2C) cycle. The ideal candidate should have hands-on expertise with HighRadius modules (such as Cash Application, Collections, Credit, or Deductions), strong ERP integration knowledge, and the ability to partner with business stakeholders to ensure seamless system performance and continuous value delivery. Key Responsibilities: ...

We are seeking an experienced HighRadius AMS (Application Management Services) Consultant to provide ongoing support, enhancements, and optimization for HighRadius applications at our clients. The Consultant will act as the primary point of contact for system administration, issue resolution, and business process improvements across the Invoice-to-Cash (I2C) cycle. The ideal candidate should have hands-on expertise with HighRadius modules (such as Cash Application, Collections, Credit, or Deductions), strong ERP integration knowledge, and the ability to partner with business stakeholders to ensure seamless system performance and continuous value delivery. Key Responsibilities: Application Su...

Conduct high volume outbound calls to screen candidates Send emails and texts to applicants in the onboarding process to prepare for their first day Conduct follow up calls monitor text and email responses as needed to assist with follow up questions and responses Respond efficiently and accurately to candidates explaining Engage in active listening with candidates confirming and or clarifying information and deescalating as needed Complete hiring process end to end in Workday Educate Applicants on onboarding process Extend offers to candidates Update client system with notes and outcome of actions completed It would be value add if you are proficient in: Workday Excel What are we looking fo...

Understand omni channel communication technologies and their role in the contact center 2+ Years of experience as a product support engineer. Good listening and comprehension skills. Quick on your feet while consultatively working with the end customer to implement the solution A natural ability to dig in and resolve technical issues in structured manner Have a commitment to excellence in taking care of our customers and expect the same from others Windows operating systems, MS SQL, IIS, Hands-on experience on Log analysis, troubleshooting Familiarity with IP Networking, SQL, and Rest APIs, Linux Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Co...

Manage virtual cluster (VMware ESX / Linux KVM / VIOS/RHE-V, Hyper V); Support VM / VM Vmotion manage virtual hardware instance(LPAR/VM/LDOM); manage virtual OS instance (WPAR/Zones); support virtual operating platform, networking interface, virtualization management platform (Center/VIOS), and data store; manage VM templates (Intel only); manage VM snapshots and policy (wherever applicable); manage virtual infrastructure DB components (wherever applicable); and maintain virtual infrastructure capacity management components and backup proxy (limited to support of backup proxy server for virtual environment).

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazines 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional dev...

We are seeking a skilled COBOL Developer to join our team, focusing on life insurance projects. The ideal candidate will be responsible for developing code, performing unit testing, and ensuring alignment with assigned tasks. Develop and maintain COBOL code for life insurance applications. Perform unit testing to ensure code quality and functionality. Collaborate with cross-functional teams to align development tasks with project requirements. Enhance and support the Ingenium product used in life insurance projects. Work on various areas such as new business, rate setup, underwriting, and claims processing. Utilize batch processing and API processing to improve system efficiency. Document co...

Application Support & Incident Management Serve as the escalation point of contact for HighRadius AMS support. Support team to monitor, troubleshoot, and resolve application incidents in a timely manner. Perform root-cause analysis of complex issues and ensure permanent fixes are implemented. Coordinate with HighRadius product support when escalations are required. Leadership & Team Management Lead and mentor a team of HighRadius AMS senior consultants / consultants / analysts. Define priorities, allocate work, and ensure SLAs and KPIs are met. Drive knowledge sharing, training, and professional development within the team. Service Delivery & Governance Oversee incident, problem, and change ...

Manages resources and development of service information, data, and/or technologies. Drives Lean culture and innovation to achieve operational excellence and superior customer experience by understanding the technical information needs of dealers. Creates and maintains an engaging organizational climate that encourages teamwork, commitment, employee growth, and a sense of urgency toward business success. Ensure all NPI deadlines are met, and SID operational goals are achieved Develop collaborative relationships across the Service Information Division, Dealers, and Product Groups to ensure operational goals are accomplished. Lead SID / TIS-wide projects that result in greater process efficien...

Lead infrastructure and system operations across Azure, including VMs, App Services, and other Azure PaaS offerings. Own and improve CI/CD pipelines for .NET web apps, mobile apps, and APIs using Azure DevOps, GitHub Actions, or equivalent tools. Maintain and improve deployment workflows, ensuring smooth coordination between mobile and web releases. Automate provisioning, deployment, monitoring, and scaling tasks using scripts and infrastructure-as- code. Manage and maintain a mix of traditional Windows VM environments and serverless Azure Functions. Administer and maintain Microsoft SQL Server hosted on Azure VMs, including backups and performance tuning. Monitor system performance and reli...