1213 Product Support Jobs - Page 12

Currencycloud was acquired by Visa in December 2021. Our Technical Lead Software Engineers are responsible for implementing an industry-leading API that has already processed over 50 billion USD of cross-border transactions for over 5 million end users, and is available to our clients 24x7. But we re not stopping there, and our engineers are at the forefront of taking us forward to meet the demands of even greater scale. Our stack runs on AWS as a set of distributed applications using Kubernetes and a microservice-led architecture. We are also utilising Kafka for our streaming and PACT for Contract testing. What youll get to do As a Technical Lead Software Engineer you ll play a key role within your cross functional team, taking responsibility for your services and the technology within them. These roles fit in to squads who are building out brand new parts to our payments platform, focusing on high availability, cloud native, microservice concepts Youll get to work as the Lead Engineer in your squad, leading on discussions around technical direction and systems design, as well as mentoring more junior members of the team Youll get Clear ownership of your domain A clean modern codebase An independent path to production Strong platform and product support The ability to make real changes with real business value. Our Tech Stack includes Object-oriented programming forms the bulk of our codebase, currently in Java, versions 11+, and ideally Springboot framework Highly-scalable, highly-available, cloud-native applications on AWS are key to our next phase of growth, are written to 12-factor principles and fit into our microservices architecture Cloud-related tools, services, and distributed system observability to support these applications, such as Docker, Kubernetes, ElasticSearch, log management systems, and Datadog APM, to name but a few API specifications, conforming to the OpenAPI (Swagger) standard, provide a clean boundary both externally between our customers and our product, and internally between our microservices SQL, and large SQL databases, provide the persistence layer for our applications. You ll be working with (and know the limitations of using) such large datastores Infrastructure automation is primarily owned by the infrastructure team, but you will be a consumer of their work, familiarity with AWS, Terraform and Docker is beneficial Testing approaches, including TDD, BDD and Contract Testing, all form an important part of our approach to quality assurance, ensuring that the code that we write forms products that are fit for use. We currently use a variety of frameworks including JUnit, RSpec and Cucumber Agile development, with teams broadly aligned with the Spotify - Squads and Tribes - model, helps us deliver incremental improvements to our products in an iterative manner. Advocating this model, and joining us on a journey of continuous improvement, is a key attribute of members of our teams Continuous Integration and Continuous Delivery pipelines allow us to automate-all-the-things, providing repeatable builds and consistent deployments GitHub, and the GitHub PR review process, forms a core part of our developer workflow, and peer reviews help share knowledge and improve quality Teamwork, and cross-team collaboration, is fundamental to the delivery of our applications. Whilst each application has an independent path to production, there will always be some activities and initiatives that span multiple teams and require cross-team collaboration. Within your team you ll need to collaborate with a number of stakeholders, including Product Owners and QA, as part of your product development This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications: 8+ years of relevant work experience with a Bachelor s Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD, OR 11+ years of relevant work experience. Preferred Qualifications: 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD 5+ years experience in Java Backend Development Skills with functional Java (versions 8+) and Spring (ideally Springboot) Agile ways of working such as Scrum or Kanban in cross-functional teams Expert knowledge of Docker, EKS, AWS (public cloud) and Kafka Ability to communicate equally effectively with both technical and non-technical stakeholders Modern Cloud-Native architectures and practices. To name some: high-availability, high-scalability, microservices, 12-factor apps, CI/CD, heavy testing automation and observability. TDD, BDD and Contract testing. Working in a DevOps environment, or passion and willingness to work in this way. Proven delivery of well-tested, scalable, fault-tolerant and performant solutions. A pragmatic approach to solutions and delivery of technical projects. A self-starter who takes accountability for getting things done. Pragmatism in decision making and ability to get buy-in for ideas and getting them done. Exceptional structure and attention to detail. Comfortable challenging the status quo and always curious about the way things work. Great written and verbal communication skills. Comfortable working in a scale-up or growth environment and as part of a wider team

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Payroll(HCM).

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. YOUR IMPACT Participate and contribute to Project execution phases. Participate in the day-to-day administration of the systems, including Incident & Problem Management Participate in planning and execution of new implementations, upgrades, and patching activities (Cloud or OnPrem via Upgrade factory/Center) Participate in the advanced configuration of CS software components, in line with project and customer time scales. To co-ordinate project delivery through multiple teams that may include 3rd party suppliers, partners and client resources. Respond to and troubleshoot alerts from monitoring of applications, servers, and devices sufficient to meet service level agreements. Collaborating on cross-team and cross-product technical issues with a variety of resources including Product support, IT, and Professional Services. WHAT THE ROLE OFFERS Strong desire to provide exceptional customer support efficiently with a high focus on first call resolution Strong attention to detail and the ability to grasp concepts quickly and have a thirst for knowledge. Strong interpersonal and people management skills Ability to use own initiative to resolve problems and to obtain relevant information needed to perform a given task. Highly motivated Good communication skills Enjoys working in a diverse team environment. Team player, result driven, ambitious, responsible. Enjoys sharing knowledge and communication. WHAT YOU NEED TO SUCCEED BE/B. Tech. or equivalent technical qualification Minimum of 8 years of relevant experience Knowledge on Windows, UNIX, and Application administration skills in a TCP/IP network environment. Experience working with relational DBMS (PostgreSQL/Postgres, Oracle, MS SQL Server, mySQL) Programming/scripting is helpful, (ie. SQL, .sh/.bat, Java, JavaScript,Powershell) Familiarity with configuration and management of web/application servers (IIS, Apache, Tomcat, JBoss, etc.). Good understanding of object-oriented programming, Web Services, LDAP configuration, and RDBMS concept. OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

The Customer Service Representative (CSR) is a member of the Customer Contact Center. The CSR is responsible for responding to a high volume of inquiries about the company products or services by following standard scripts, policies, and procedures. The CSR takes inbound calls, LiveChat, and/or emails from examinees and others regarding teacher certification programs, website issues, complaints, etc. REQUIRED KNOWLEDGE AND EXPERIENCE*(Knowledge and experience necessary to do job) _Formal education or equivalent experience_ (note: this is the minimum requirement. Equivalent experience in lieu of a formal degree should be listed.) High School diploma, or equivalent 18 mos. to 3 years of customer service experience Experience with a call center management phone system Skills / knowledge / abilities*\u2013 (list specific functional areas of knowledge required within a discipline; e.g., credit, accounts payable, etc.) Knowledge of organization products, services, and business operations Must be proficient in MS Office (Word and Excel), PC operations, web browsing, and web navigation Demonstrate excellent time management, organizational, and problem-solving skills Excellent oral and written communication skills. Spanish language skills are a plus but not required. Strong attention to detail and good listening skills Experience with LiveChat a plus PRIMARY RESPONSIBILITIES*Trained in and proficient in responding to inquiries across many programs. At a minimum, 10 programs and at least two communication channels. Identify customer needs and expectations Responsible for promptly and accurately addressing customer inquiries using various systems and resources (computer systems, published materials, and websites) Serve as primary contact for inbound customer issues. Escalate more technical product-related issues to the proper Product Support department. Track and document inbound support requests using established Customer Relationship Management (CRM) system and ensure proper notation of customer problems or issues. Update customer information and ensure accurate entry of contact information.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines. Job Summary: We are seeking a highly motivated and experienced Customer Service Manager Support to lead a team of Technical Support Analysts delivering exceptional support to customers of the Oracle Hospitality product suite . This role requires strong leadership skills, a solid technical understanding of the product offerings, and a passion for customer satisfaction. The ideal candidate will ensure service excellence, drive operational efficiency, and foster a culture of continuous improvement and accountability. Key Responsibilities: Team Leadership & Performance Management Lead, mentor, and develop a team of Technical Support Analysts. Set performance goals and conduct regular evaluations. Foster a collaborative, high-performing team environment. Customer Support Operations Oversee day-to-day support operations ensuring timely and effective resolution of customer issues. Ensure adherence to SLAs, KPIs, and Oracle s customer experience standards. Handle escalations and work closely with internal stakeholders for resolution. Process Improvement & Quality Assurance Monitor support interactions to ensure adherence to quality standards. Identify recurring issues and drive root cause analysis. Implement best practices and process enhancements to improve customer experience. Collaboration & Reporting Work cross-functionally with Product Management, Engineering, and Sales teams. Generate and present operational metrics, trend reports, and improvement plans to leadership. Participate in global support initiatives and strategic planning. Training & Development Identify training needs and facilitate technical and soft skills development. Promote a learning culture through coaching, feedback, and continuous knowledge sharing. Required Qualifications: Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field. 10+ years of experience in technical/customer support, with at least 3 years in a leadership or managerial capacity. Strong understanding of hospitality industry solutions, preferably Oracle Hospitality products like OPERA, Simphony, and related systems. Experience installing / configuring / supporting MICROS or Hotel Systems software products will be an added advantage Proven track record of managing support teams in a 24/7 global support environment. Excellent communication, conflict resolution, and stakeholder management skills. Ability to analyze data and derive insights for continuous improvement. Familiarity with support tools like Oracle Service Cloud, CRM systems, and knowledge base management. Preferred Qualifications: ITIL certification or similar service management framework knowledge. Experience in managing remote or hybrid teams. Background in SaaS or cloud-based product support environments. Career Level - M2 Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries. Job Summary: We are seeking a highly motivated and experienced Customer Service Manager Support to lead a team of Technical Support Analysts delivering exceptional support to customers of the Oracle Hospitality product suite . This role requires strong leadership skills, a solid technical understanding of the product offerings, and a passion for customer satisfaction. The ideal candidate will ensure service excellence, drive operational efficiency, and foster a culture of continuous improvement and accountability. Key Responsibilities: Team Leadership & Performance Management Lead, mentor, and develop a team of Technical Support Analysts. Set performance goals and conduct regular evaluations. Foster a collaborative, high-performing team environment. Customer Support Operations Oversee day-to-day support operations ensuring timely and effective resolution of customer issues. Ensure adherence to SLAs, KPIs, and Oracle s customer experience standards. Handle escalations and work closely with internal stakeholders for resolution. Process Improvement & Quality Assurance Monitor support interactions to ensure adherence to quality standards. Identify recurring issues and drive root cause analysis. Implement best practices and process enhancements to improve customer experience. Collaboration & Reporting Work cross-functionally with Product Management, Engineering, and Sales teams. Generate and present operational metrics, trend reports, and improvement plans to leadership. Participate in global support initiatives and strategic planning. Training & Development Identify training needs and facilitate technical and soft skills development. Promote a learning culture through coaching, feedback, and continuous knowledge sharing. Required Qualifications: Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field. 10+ years of experience in technical/customer support, with at least 3 years in a leadership or managerial capacity. Strong understanding of hospitality industry solutions, preferably Oracle Hospitality products like OPERA, Simphony, and related systems. Experience installing / configuring / supporting MICROS or Hotel Systems software products will be an added advantage Proven track record of managing support teams in a 24/7 global support environment. Excellent communication, conflict resolution, and stakeholder management skills. Ability to analyze data and derive insights for continuous improvement. Familiarity with support tools like Oracle Service Cloud, CRM systems, and knowledge base management. Preferred Qualifications: ITIL certification or similar service management framework knowledge. Experience in managing remote or hybrid teams. Background in SaaS or cloud-based product support environments.

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact Operations Bridge Technical Consultant will provide technology consulting in the field of Infra Structure Monitoring to external customers. Responsible for providing Implementation and Solution support to meet customers business needs and, consequently, for understanding customers businesses. Responsible for application administration and customization tasks for one or several highly complex customers in cloud and off cloud deployments. A Technical Consultant possessing technical expertise in implementing, tuning, and optimizing product solutions, adhering to Micro Focus (now Open text) best practices. WHAT THE ROLE OFFERS Good programming skills Good trouble shooting skills. Excellent verbal and written English communication skills. Experience in working with other members at remote location (International) Time flexibility for meetings that may be conducted outside local business hours Experience in working with Product Support and R&D for product related issues. Demonstrated technical documentation skills - technical documentation, solution design, release notes, user guides, test plans, test results summary document etc. Ownership of the deliverables as per effort estimation and lead to deliver and close the project with a team WHAT YOU NEED TO SUCCEED Bachelor of Engineering or equivalent degree in computer science or related area of study At least 8-12 years Micro Focus OpsB products especially OBM Implementation experience Good Infrastructure Knowledge Has sufficient technical knowledge to assist with the completion of specific deliverables. Able to communicate concepts with team and Customer. Able to produce basic documentation to required standards. Conducting requirement gathering & technical audit Preparing Solution design document, Requirement traceability Matrix, As-build, and Test Plans document Experience in deploying and integrating OpenText (Formerly Micro Focus) Ops Bridge suite of products independently. Expert in Ops Bridge suite of products with in depth hands on experience of at least 2-3 products in Ops Bridge suite. OBM Classic and CDF deployment, Management pack & Connectors (Mandatory) experience OPTIC Installation and integration with OBM OBM Upgrade experience Configure High Availability, SSL SSO for Ops Bridge Suite of Products OBM Integration with UCMDB, NNMi and SMAX and ServiceNow OBM Integration with other 3rd party tools using custom connector development. Conduct product Knowledge Transfer session with the end customer. Unix (RHEL, SUSE, etc.) and windows OS knowledge and experience Strong Perl /Shell/Python/Groovy scripting skills Database knowledge - general SQL skills OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

Job description Role & responsibilities We are looking for a skilled and experienced Full-Stack Software Engineer to join our Product Support team. The ideal candidate will bring hands-on experience in developing and maintaining scalable web applications and APIs using .NET, C#, Angular, and SQL Server , while effectively collaborating with global teams in a fast-paced, agile environment. Design, develop, and maintain web applications using .NET (C#, ASP.NET MVC) and Entity Framework Create and manage RESTful APIs and back-end services Write and optimize complex SQL queries , stored procedures, and database functions with performance in mind Develop and enhance front-end features using Angular and TypeScript Collaborate with cross-functional teams and attend daily standups , sprint planning , and bi-weekly reviews Document work progress clearly via email , chat , and Azure DevOps Required Qualifications: Strong proficiency in .NET , C# , ASP.NET MVC , Entity Framework , and LINQ Proficient in building web applications and REST APIs Solid experience in SQL Server including query tuning and reading execution plans Hands-on experience with Angular and TypeScript Familiar with tools like Git , GitHub , Visual Studio , VS Code , and SSMS Preferred Qualifications: Familiarity with Postman or Insomnia for API testing Experience working in an Agile/Scrum environment Exposure to Azure DevOps and cloud platforms like Microsoft Azure is a plus Soft Skills: Excellent communication skills with fluency in English Strong problem-solving and time management abilities A collaborative team player who can thrive in a distributed team setup Ability to document and communicate technical progress effectively C#, .Net, Angular, Sql Server, Web Api

Exotel is the emerging market s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of a communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI s conversational AI platform (acquisition) over the cloud. They re a $100 million Series D funded company with $60 million in ARR. Our application runs on Linux and tech stack is built on Java. We use PostgreSQL as data stores. We emphasize a lot on learning new tools and technologies. We strive to bring the best in class customers experience. In this role you will? Need to have a thorough understanding of Ameyo Contact Center Product and its features Respond to customer inquiries and technical problems through call, ticketing and chat systems. Simulate Customer Issues to find solutions and fixes to Escalated customer Issues /Enquiries Understanding the coverage/impact of an issue Take ownership of customer issues through to resolution - including troubleshooting, internal communication and take them towards logical conclusion along with the RCA Stay in the forefront of customer communications to address issues Have to have a thorough understanding of Ameyo Product, features and use cases. Learn Ameyo "New product/feature" releases and master them quickly. "Be Curious" all the time to "keep exploring" newer and better ways to create "Awesome customer experience" What makes you fit? Must-haves A passionate problem solver (B.Tech./ BSc or equivalent) with 1-2 years of overall work experience in tech/product support. A very good understanding and experience in Product Support role with a high-tech product/services (Linux/Databases/Networking) company. Able to work independently and efficiently to meet deadlines and SLAs. Able to promptly answer support-related phone calls, chat & emails. Willingness to work in follow the sun (24x7) model. A good command of Linux CLI tools with knowledge and troubleshooting skills on Linux, networking etc. Hands-on on database and sql, good in writing sql queries Ability to analyze, research and solve highly technical and unique problems. Excellent verbal and written communication skills. Self-motivated, detail-oriented and organized. Good-to-haves SIP/VOIP Understanding. Contact center domain experience

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Content Moderation.

entomo is an Equal Opportunity Employer. The company promotes and supports a diverse workforce at all levels across the organization. We ensure that our associates, potential hires, third-party support staff, and suppliers are not discriminated against directly or indirectly based on color, creed, caste, race, nationality, ethnicity, national origin, marital status, pregnancy, age, disability, religion or similar philosophical belief, sexual orientation, gender, or gender reassignment. We are seeking a Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll out products that deliver the company s vision and strategy. As a Product Manager on our driven team, you will own the development and delivery of new features and enhancements in our SaaS product. You ll contribute by identifying potential products, conducting market research, generating requirements, and supporting go-to-market strategies. Responsibilities Gain deep understanding of customer experience, identify product gaps, and generate ideas to grow market share and improve satisfaction Create buy-in for product vision both internally and with external partners Collaborate with Product Owners and Engineering to translate strategy into detailed requirements and prototypes Scope and prioritize features and releases based on business and customer impact Work closely with engineering teams to deliver with speed and efficiency Coordinate product releases with Frontend, Customer Success, Sales, and other teams Evaluate promotional plans for consistency with product strategy Act as a product evangelist to drive awareness and understanding Visit customers to gather product and service feedback Own and drive product features on both Web and Mobile platforms Conduct market research to determine customer needs and preferences Recommend future product lines based on competitor analysis and market trends Continuously improve product based on user feedback and customer success insights Maintain a clear product roadmap with short- and long-term goals Prepare estimates and schedules with engineering for new product initiatives Stay current by attending workshops, reviewing publications, and networking Contribute to team efforts and support related product initiatives Essential Skills Experience working with Generative AI technologies such as GPT Proven success managing the entire product lifecycle in the BI & Analytics domain Expertise in BI tools like Tableau, QlikView, Sisense, Power BI, etc. Strong knowledge of Data Engineering, Data Modeling, Data/Text Analytics, Visualization, and Connectors Familiarity with Machine Learning, Deep Learning, Python, or ML platforms Ability to develop product and marketing strategies and present to execs Proficiency in Product Management, Product Development, Competitive Analysis, and Strategy Solid understanding of SDLC, Agile Scrum methodologies, and product support Skilled in writing User Stories using task management tools like Jira Excellent analytical, problem-solving, and leadership skills Passionate about building world-class products for web and mobile Strong interpersonal skills and ability to collaborate cross-functionally Understanding of Performance Management or HRMS technologies Tech-savvy with the ability to grasp systems and workflows Ability to multitask in a fast-paced environment Team player with strong initiative and ownership Competencies Strategy Development Team Management Technical Competence Leadership Skills Educational Qualifications and Experience MS/ME/BS/BE in Computer Science, Engineering, or equivalent MBA preferred Minimum of 6 10 years of Product Management experience LINKEDIN PROFILE submit application By clicking the submit application button, you consent to entomo processing your personal information for the purpose of assessing your candidacy for this position in accordance with entomo Job Applicant Privacy Policy. transform people experience in your enterprise of tomorrow No 60 Paya Lebar Road, #11-06 Paya Lebar Square, Singapore 409051 +65 3138 1767 2700 Post Oak Blvd, 21st Floor, Houston, TX 77056 +1 (800) 947 8211 The Onyx Tower 1 Office 910 P.O. Box 410870. Dubai, United Arab Emirates +971 4399 52 53 Taubstummengasse 7 A-1040 Vienna + 43 1 78 66 318 Unit 27-13, Level 27, Q Sentral, Jalan Stesen Sentral 2, 50470, Kuala Lumpur, Malaysia 13th Cross, Sampige Road 4th Floor, #218 JP Royale, Malleshwaram, Bengaluru, Karnataka 560003

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking(Card Operations).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Customer Service(Product&Service).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Retail Banking (PO).

Job highlights \u202F4-year college degree in Computer Science or related field 5+ years of experience in Java and product support Ability to perform in-depth code reviews Responsibilities This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes Troubleshoot, research, and resolve major defects and inconsistencies in system functions The Senior Production Support Engineer at CNDT This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability. The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes. Troubleshoot, research, and resolve major defects and inconsistencies in system functions. Respond quickly to system monitors\u202Falerts\u202Fescalations\u202Fand outages. Provide 24/7 on-call support on a rotating schedule. Study software documentation to understand applications for maximum support. Analyze statistics and incidents to develop availability improvement plans. Collaborate with peers and vendors to design technical solutions for complex issues. Focus on service restoration and reducing Mean Time To Restoration (MTTR). Guide and direct other production support resources. Maintain space requirements on servers. Master the skill set required for supporting designated applications and systems. Comprehend proprietary systems and updates. Act as Subject Matter Expert (SME) for designated systems. Communicate service disruptions to management and take initial damage control measures. Perform routine maintenance on application servers and track system performance. Identify opportunities for process improvements and act on them. Provide outage and service restoration details for root cause analysis. Deliver excellent service to Production Support clients and business partners. Lead and coordinate teams during system/application outages. Attend project meetings and provide input to project planning. Adapt communication skills to positively impact application teams. \u202F Requirements 4-year college degree in Computer Science or related field. 5+ years of experience in Java and product support. Ability to perform in-depth code reviews. Experience mentoring junior developers. Experience with Spring Boot 2 or 3. 5+ years working with Linux OS 3+ years of monitoring and optimizing Linux OS/system hardware. 5+ years of experience with scripting languages (shell, Perl, Python, Ruby). \u202F Nice-to-have Java 17 and up preferable. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Geographic Info. Systems(Car support).

vidyamaatha foundation(R) is looking for Infrastructure Support Professional to join our dynamic team and embark on a rewarding career journeyProvide technical support for IT infrastructure, including servers, networks, storage systems, and hardware components. Monitor system performance, troubleshoot issues, and implement timely resolutions to minimize downtime. Assist in system upgrades, patch management, and configuration changes. Collaborate with IT teams to ensure infrastructure security, stability, and scalability while maintaining detailed documentation of activities.

Job title: Support Engineer Reportsto: Manager Duties and responsibilities Evaluate and prioritize Daily Issues of the Customers Act as the primary liaison between company and your customers Communicate and solve customers' problems via phone, email, live chat and face-to-face meetings Act as a consultant and offers solutions for customers' problems Provide bills for your services, writing SQL queries, Database designing Track and manage your work record Work with all internal groups, including support, sales, product development, and consulting Prepare accurate and timely reports Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes and manuals Maintain cordial relationships with clients Qualifications Proven work experience as a Technical Support Engineer, Support Engineer. BS degree in Information Technology, Computer Science or relevant field Good understanding of computer systems and other tech products Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software (eg. teamviewer,Zendesk) Excellent problem-solving and communication skills Ability to provide step-by-step technical help, both written and verbal Technical Skills Primary Skill sets • Javascript • HTML • CSS • SQL Experience ( Oracle/Sql Server/My Sql ) 1. Able to write Small SQL Scripts 2. Able to debug the SQL Scripts (procedure/ Functions/Trigger/Cursors) 3. Able to perform DDL/DML Scripts • Troubleshooting/ Debugging experience in any one of the platforms (Java/php/Nodejs/Pyhton) 1. Excellent debugging Skills both IE and Chorme 2. Using Developer tool 3. Good Analytical Skills to debug and fix the issue Secondary Skill sets • Node.js • Python • BI Tools like Birt/Node Red/Metabase/SSR are additional advantage Soft Skills Good Communication Skill Good Team Player/Contributor Sincere,Responsible Committed to Work Manage Timelines for deliveries and Issue as per TAT

Roles and Responsibilities: Troubleshooting : Provide technical assistance to customers by diagnosing, troubleshooting, and resolving technical issues related to software, hardware, or network systems. Issue Resolution : Address and resolve customer technical issues efficiently, escalating complex issues to higher-level support teams if necessary. Product Support : Assist customers with the installation, configuration, and maintenance of products or services, including setting up software and hardware. Documentation & Reporting : Maintain clear, accurate, and detailed records of technical issues, solutions, and customer interactions in the company's ticketing system. Customer Communication : Communicate effectively with customers via phone, email, or chat to gather relevant details about technical problems and provide clear instructions or solutions. System Testing & Diagnostics : Test and diagnose hardware and software systems to identify potential problems before they affect customers. Escalation Management : Escalate unresolved or complex issues to senior technical support teams, ensuring proper follow-up until resolution. Knowledge Base Updates : Contribute to the company's knowledge base by documenting common issues and solutions to assist future troubleshooting efforts. Product Updates : Keep up-to-date with new product features, system upgrades, and patches to provide accurate advice and troubleshooting steps to customers. Training & Education : Provide technical training to end-users on the usage, maintenance, and troubleshooting of company products and services. Remote Support : Offer remote troubleshooting and support via remote access tools to resolve customer issues efficiently. Customer Feedback : Gather and report customer feedback to improve products, services, and the overall technical support experience. Skills and Qualifications: Technical Proficiency : Strong understanding of the company's products and services, with experience in troubleshooting technical issues related to hardware, software, or network systems. Problem-Solving : Ability to diagnose and resolve technical issues quickly and effectively, with a focus on customer satisfaction. Communication Skills : Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a simple and clear manner. Attention to Detail : Ability to accurately record and document technical issues, resolutions, and customer interactions. Patience & Empathy : A calm and empathetic approach when dealing with frustrated or non-technical customers, ensuring positive customer experiences. Multitasking : Ability to manage multiple support tickets simultaneously while prioritizing based on urgency and impact. Technical Tools : Experience with ticketing systems (e.g., Zendesk, Freshdesk), remote desktop software, and other IT support tools. Time Management : Ability to manage time effectively to meet customer needs within designated timeframes or service level agreements (SLAs). Team Collaboration : Ability to work collaboratively with cross-functional teams, such as engineering or product management, to address recurring issues and improve product functionality. Adaptability : Ability to quickly learn new technologies, software, or systems, and stay updated on changes in the technical landscape.

Roles and Responsibilities: Troubleshooting : Provide technical assistance to customers by diagnosing, troubleshooting, and resolving technical issues related to software, hardware, or network systems. Issue Resolution : Address and resolve customer technical issues efficiently, escalating complex issues to higher-level support teams if necessary. Product Support : Assist customers with the installation, configuration, and maintenance of products or services, including setting up software and hardware. Documentation & Reporting : Maintain clear, accurate, and detailed records of technical issues, solutions, and customer interactions in the company's ticketing system. Customer Communication : Communicate effectively with customers via phone, email, or chat to gather relevant details about technical problems and provide clear instructions or solutions. System Testing & Diagnostics : Test and diagnose hardware and software systems to identify potential problems before they affect customers. Escalation Management : Escalate unresolved or complex issues to senior technical support teams, ensuring proper follow-up until resolution. Knowledge Base Updates : Contribute to the company's knowledge base by documenting common issues and solutions to assist future troubleshooting efforts. Product Updates : Keep up-to-date with new product features, system upgrades, and patches to provide accurate advice and troubleshooting steps to customers. Training & Education : Provide technical training to end-users on the usage, maintenance, and troubleshooting of company products and services. Remote Support : Offer remote troubleshooting and support via remote access tools to resolve customer issues efficiently. Customer Feedback : Gather and report customer feedback to improve products, services, and the overall technical support experience. Skills and Qualifications: Technical Proficiency : Strong understanding of the company's products and services, with experience in troubleshooting technical issues related to hardware, software, or network systems. Problem-Solving : Ability to diagnose and resolve technical issues quickly and effectively, with a focus on customer satisfaction. Communication Skills : Excellent verbal and written communication skills, with the ability to explain complex technical concepts in a simple and clear manner. Attention to Detail : Ability to accurately record and document technical issues, resolutions, and customer interactions. Patience & Empathy : A calm and empathetic approach when dealing with frustrated or non-technical customers, ensuring positive customer experiences. Multitasking : Ability to manage multiple support tickets simultaneously while prioritizing based on urgency and impact. Technical Tools : Experience with ticketing systems (e.g., Zendesk, Freshdesk), remote desktop software, and other IT support tools. Time Management : Ability to manage time effectively to meet customer needs within designated timeframes or service level agreements (SLAs). Team Collaboration : Ability to work collaboratively with cross-functional teams, such as engineering or product management, to address recurring issues and improve product functionality. Adaptability : Ability to quickly learn new technologies, software, or systems, and stay updated on changes in the technical landscape.

Product base company hiring for Application support engineer Skill- Sql, Powershell must Salary- Best in industry job location- Pune( hybrid)

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description- SAP EWM Role Purpose SAP EWM Consultant Minimum 7 10 years experience as a functional analyst or business analyst with SAP EWM domain expertise Good experience in SAP EWM implementation and support Knowledge of integration between SAP modules including capabilities, limitations & best practices; Working knowledge and understanding of Handling Unit Management, Bin and Storage locations, Movement types, Picking and Putaway strategies, Experience with EDI / SAP IDOCs and data exchanges in a logistics environment. Knowledge of EDI transactions and standards; with Monitoring Strong knowledge of Radio Frequency systems with the ability to configure / design custom EWM RF transactions. Good to have performed data migration activities (e.g. LSMW for inventory loads); Demonstrated ability to translate detailed functional specifications into clearly documented technical specifications. SAP certification is a definite asset; Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design, coding, testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2. Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings, seminars to sharpen the knowledge in functional/ technical domain Write papers, articles, case studies and publish them on the intranet Deliver No. Performance Parameter Measure 1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT 2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised 3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.,

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.,

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, were always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Job Overview Technical Support Engineer I is responsible for providing functional support, with responsibilities that include working with our customers to troubleshoot, document, and resolve issues from the user interface. Candidates will be expected to work both collaboratively with client contacts and colleagues and must have the ability to be self-directed in order to obtain and clearly communicate resolution of the clients inquiry. The key focus of this role will be to support our clients in the day-to-day operation of Mitratechs SaaS products, which includes responding/resolving inquiries via tickets, chats, and phone calls to support. Duties & Responsibilities: Serve as the first point of contact via phone, chat, email, and web-based support portal to provide solutions Research, troubleshoot, and resolve support issues within response and resolution goals. As needed, identify workarounds and communicate to customers Provide solutions where issues are identified via self-service portal Maintain detailed call and email records for all customer interactions Prioritize and resolve issues based on service level agreements and severities Responsible for meeting customer satisfaction goals monthly After-hour on-call support coverage rotation may be required Any other tasks and duties that might reasonably be required of you Requirements & Skills: 1 year experience working in a customer service environment Excellent verbal and written communication skills Works well in a team environment, as well as independently Customer-centric attitude with the ability to make sound decisions based on customer needs and product knowledge Attention to detail with the ability to multi-task and strong organizational skills Self-motivated and able to work under pressure to deliver high-quality solutions Experience with Windows Operating Systems and Microsoft Office applications Advanced computer skills Experience with Excel preferred Experience with SQL beneficial but not required Experience with Salesforce or a CRM application beneficial but not required We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate/Developer, Customer Service - SME The Subject Matter Expert (SME) is responsible for providing deep product knowledge and guidance to various teams within the organization. The ideal candidate will have extensive experience and expertise in a specific product, allowing them to contribute valuable insights and solutions to complex problems. Responsibilities . Serve as a trusted advisor and resource for the team, offering expert guidance on complex issues and challenges. . Support Tier-1 agents who support customers via Phone, Chat & Email Channels . Develop insightful solutions that meet business objectives. . Stay up-to-date on the latest product announcements, trends, and regulations to ensure the organization remains competitive. . Analyze data, Identify and recommend opportunities for process improvement and optimization. . Mentor and train team members, sharing knowledge and expertise to foster their professional growth. . Collaborate effectively with diverse stakeholders, both internally and externally. . Work independently and as part of a team, managing multiple projects simultaneously. . Contribute to the continuous improvement of the product and its associated processes. Qualifications we seek in you! Minimum Qualifications/ Skills . Bachelor%27s degree (Any) . Experience in a product support related role. (Preferably BPO Operations) . Strong analytical and problem-solving skills. . Excellent communication and interpersonal skills. . Proven ability to work independently and as part of a team. . Passion for continuous learning and staying updated on the latest product developments. Preferred Qualifications/ Skills . Experience in supporting Tech/ Semi Tech processes (preferred) . Travel/Relocation may be required. . Must be able to work effectively under pressure and manage multiple projects simultaneously Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Job Title: Business Analyst - Product Management Team Experience: 0-2 Years Location: Noida (On-site) Company: 360 Degree Cloud Technologies Pvt. Ltd. About the Role: We are looking for a passionate and detail-oriented Business/ Product Analyst to join our Product Management Team . This role is ideal for individuals who have recently started their careers (0-2 years of experience) and are eager to build on their foundation in business analysis by contributing to the development and optimization of cloud-based SaaS products. The ideal candidate will have a basic understanding of digital tools, preferably in the marketing domain, and be excited to work in a fast-paced product environment. Key Responsibilities: Collaborate with Product Managers and cross-functional teams to gather and analyze product requirements. Translate business needs into clear and actionable user stories, wireframes, and process flows. Assist in defining product roadmap items by researching user needs, industry trends, and competitor analysis. Work closely with design and development teams during the product lifecycle to ensure requirements are correctly implemented. Support QA and UAT processes by validating features against business requirements. Maintain product documentation and help in internal/external knowledge sharing. Participate in sprint planning, product demos, and retrospective meetings. What Were Looking For: 0 to 2 years of experience in Business Analysis or Product Support roles. Basic understanding of Agile methodologies (Scrum, Kanban). Exposure to digital tools (especially in marketing, automation, or CRM domains) is a plus. Strong analytical and communication skills. Ability to translate complex concepts into user-friendly documentation and visuals. Eagerness to learn and grow in a product-driven environment. Preferred Qualifications: MBA (Marketing, IT, Business, or related specializations) or Bachelor s degree in Engineering, Computer Science, or Business. Prior experience working with Salesforce, marketing automation tools, or SaaS platforms is an advantage. Familiarity with tools like Jira, Confluence, Figma, or Miro is a bonus.