3623 Product Support Jobs - Page 12

Position Overview We are seeking a highly skilled and experienced Product Support Team Lead/Manager to oversee our global product support team. This is a critical leadership role responsible for ensuring exceptional customer support, driving operational excellence, and managing team performance across multiple regions. The ideal candidate will possess advanced technical and analytical skills, strong leadership capabilities, and a proven track record in managing global support operations. Key Responsibilities Team Leadership & Performance Management Lead and manage a global product support team, ensuring high-quality service delivery and adherence to SLAs. Drive team performance through regul...

Responsibilities: Prepare parts list using available PLM application and compile them into BOM list by assembly structure. Experience to explode or trace assemblies in Adobe Illustrator. Create an interactive illustration with appropriate views to help customer locate the components in their product. Create a product structure for assemblies based upon the input received from PSOs & ENOVIA. Create and update assembly and FRU drawings as per the engineering changes in reference to the change request. Understand the assembly and disassembly sequence of components. Complete tasks/projects assigned by Manager to make ensure availability of part information before first ship of the product. Handl...

Join a high-performing global Client Experience team where you ll play a key role in supporting specialist financial products, solving complex client queries, and delivering outstanding service across international markets. We are hiring for multiple positions at both mid-level and senior-level within our Client Support team, and all applicants will be assessed for the level that best aligns with their experience. This is a fully on-site role , based in the office five days a week and delivered through a shift rotation. It also includes occasional weekend work and on-call responsibilities. You will engage across multiple communication channels, work closely with technical and data teams, and...

Project Product Support & Reliability Engineer - ADAS Education Bachelors Degree in Mechtronics /Electrical/Electronic or equivalent Experience 6+ years Job Responsibilities Providing precise technical solution for complex vehicle issues from headquarters to global field technical support managers Based on vehicle data & field data (W&G), identify potential issues from product for improving the reliability of the products Discuss with the stakeholders (Quality/Development/Purchase) to find a solution for the potential issues from the product Documenting vehicle issues & its potential impact for participating in technical meeting(s) from different departments (Legal/Certification/Quality/Deve...

Role & Responsibilities As a Forward Deployed Software Engineer (FDSE) at UnifyApps, youll work at the intersection of engineering, problem-solving, and customer impact. You’ll embed with enterprise clients, understand real-world problems, and design and implement solutions using the UnifyApps platform. This role is ideal for high-potential engineers from Tier-1 colleges who want to work on real enterprise-scale problems, gain full-stack exposure, and grow rapidly in a high-impact SaaS environment. Key Responsibilities: Work with client and internal teams to understand complex business processes, legacy systems, and integration needs. Design, build, and deploy solutions using the UnifyApps p...

As a PCB Design Engineer, your role involves collaborating with engineers and design teams to develop complex layouts of high-power circuits and detailed layouts of rigid and flexible printed boards using Mentor tools. You will create and maintain projects using EDM Designer and develop libraries using Mentor EDM interfaces. Your responsibilities also include conducting design feasibility studies, creating fabrication and assembly drawings, and maintaining technical coordination with various teams to resolve design issues. Key Responsibilities: - Create logical symbols and land pattern footprints for electronic components and mechanical parts - Assist peers in resolving critical design probl...

You will be responsible for providing customer support as per the standard guidelines. Your key responsibilities will include: - Providing accurate, valid, and complete information by using the right methods/tools - Following communication procedures, guidelines, and policies Qualifications Required: - Bachelor's or Diploma degree in Computer Systems domain is a must - Possess basic computer knowledge and working knowledge of MS tools Experience with CCTV surveillance systems will be a plus.,

As a Frontend Principal Engineer specializing in Semiconductor Chip Design, your role involves leading and coordinating the execution of the front-end stages of integrated circuit development. You will need a strong technical background in digital design, verification, and project management skills. Additionally, you will oversee product support activities for both the Pre-production and Post-production stages, ensuring successful initiation, development, and sustainment of semiconductor designs. Key Responsibilities: - Minimum 8+ years of experience in System Architecture for ARM based MCU product development - Minimum 8+ years of experience in RTL Design, Coding, and RTL Integration - Stro...

As a Product Support Representative at FIS, you will play a crucial role in managing user access to various systems and applications, ensuring compliance with security policies, and supporting the overall security posture of the organization. You will be part of a dedicated and detail-oriented team responsible for providing support coverage to FIS clients over weekends in rotational shifts. Your main responsibilities will include: - Monitoring the queue for Functional/Technical Support Requests using FIS Ticketing Tools - Sending first responses within SLAs and customizing responses based on ticket severity - Receiving phone calls and registering conversations in the ticketing tool - Engagin...

Job Description As a Product Support Specialist, you will play a crucial role in ensuring customer satisfaction by providing timely and efficient assistance to users of our products. You will serve as the first point of contact for customer inquiries and issues, addressing them with a focus on delivering outstanding service. Within this role, you will collaborate with various departments to enhance product functionality and contribute to the development of product support tools and techniques. Your ability to understand and resolve customer concerns will be instrumental in maintaining our reputation for excellence. This position offers the opportunity to work in a dynamic environment where y...

As a Customer Support Representative at FIS, you will be responsible for providing excellent customer service through phone, email, or instant messaging to consumers. Your primary role will be to address inbound customer issues, escalating technical product-related matters to the appropriate department when necessary. Your duties will also include: - Processing a high volume of consumer inquiries and resolving a targeted percentage of those inquiries - Troubleshooting customer problems, identifying root causes, and utilizing tools and resources effectively to find solutions - Escalating unresolved issues to the appropriate resource and following up with coaching and mentoring - Tracking and ...

As a Team Leader at our company, you will be responsible for leading a team of customer service representatives. Your role will involve managing team performance and metrics, providing coaching and guidance to team members, ensuring customer satisfaction, and resolving escalations. You will also collaborate with internal teams to improve products and services, as well as develop and implement team strategies and initiatives. Key Responsibilities: - Manage team performance and metrics effectively - Provide coaching and guidance to team members to enhance their performance - Ensure customer satisfaction by addressing and resolving escalations promptly - Collaborate with internal teams to ident...

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues either directly or through timely escalation to meet process SLAs. Key Responsibilities: - Manage transactions to meet required quality standards - Handle all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of the problem or issue - Update your availability in the RAVE system to ensure process productivity - Record, track, and document all queries received, problem-solving steps taken, and successful and...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients, documenting end user information, updating availability, tracking queries, and resolving client issues within defined SLAs. Your primary focus will be on delivering excellent customer service through diagnosis, troubleshooting, providing product support, and offering alternative solutions to retain customers. Key Responsibilities: - Support the process by managing transactions as ...

As an Advanced professional at FIS, your role involves providing in-depth product support to clients by resolving incoming inquiries. You will respond to customer product inquiries via various communication channels and troubleshoot problems with equipment or software applications. It is crucial to document customer information and recurring technical issues to support product quality programs and development. Additionally, you will recreate client issues in a test environment and identify how applications and systems interact to support business processes. Your strong interpersonal skills, technical product knowledge, and expertise will be essential for daily client-centric activities. Othe...

You will be joining our team as a Reconciliation - Vice President and will work closely with Operations, business teams in our international offices. Your primary responsibility will be to perform Cash, Position and NAV reconciliation on a daily basis for Fixed Income accounts. This reconciliation needs to be completed before the start of trading hours for the respective region, making it highly time-sensitive. The main objective of this reconciliation is to provide traders with accurate cash and positions. In this role, you will: - Be responsible for day-to-day product related tasks, issue resolution, and longer-term projects. - Ensure all daily tasks are completed accurately and escalate u...

Role & responsibilities Technical support to field team on Product failures, providing solution less than 48hrs on critical technical issue for 95% cases, ensuring customer satisfaction through efficient service delivery. • Comprehensive field service performance analysis, including reviewing PDI (Pre-Delivery Inspection) and field failure reports. Monitored monthly improvement trends to identify service gaps and opportunities. • Deriving the development of service campaign activities, product recalls, and proactive field fixes. Achieved a target of addressing solutions for 85% of vehicles with identified VINs within the first month of initiation. • Monthly trend analysis of the top 10 failu...

Job Description: Assistant Manager Product Support Company: Versa Drives Private Limited Positions: 2 (OEM Product Support for Drives Business & Other for Superfan Business) Location: Coimbatore Experience: 5+ years Qualification: BE EEE / ECE Age Criteria: 30+ Languages: Fluency in English & Tamil (spoken and written) – Mandatory About the Role Versa Drives Private Limited is seeking dynamic and customer-focused professionals for the role of Assistant Manager – Product Support . This role is responsible for delivering exceptional post-sales product support to OEM customers, end-users, and channel partners. The position demands strong analytical skills, leadership qualities, and the ability ...

Job Description: Assistant Manager Product Support Company: Versa Drives Private Limited Positions: 2 (OEM Product Support for Drives Business & Other for Superfan Business) Location: Coimbatore Experience: 5+ years Qualification: BE EEE / ECE Age Criteria: 30+ Languages: Fluency in English & Tamil (spoken and written) – Mandatory About the Role Versa Drives Private Limited is seeking dynamic and customer-focused professionals for the role of Assistant Manager – Product Support . This role is responsible for delivering exceptional post-sales product support to OEM customers, end-users, and channel partners. The position demands strong analytical skills, leadership qualities, and the ability ...

Role Overview: You will be responsible for coordinating with the Deal Team/IRBD/Finance on funding mechanics using cash on hand, leverage facility (ABL or subscription line), and capital call. Your role will involve forecasting cash flow, borrowing needs, and available funds for investments. Additionally, you will review cash movement activity, including wire instructions and agent notices. You will partner closely with BXC deal team, finance team, and capital markets team on Treasury needs globally. Managing resources in our Center of Excellence (CoE) in India and providing hands-on support to the Treasury team will be part of your responsibilities. You will also provide middle and back off...

As an Associate Product Executive at Refrens, your role will involve assisting in the development and enhancement of business tools. You will have the opportunity to work closely with clients, provide insights to the sales team, and collaborate with the product team to deliver improvements. Key Responsibilities: - Conduct research on client needs, market trends, and competitor products to provide valuable insights. - Engage with clients to gather feedback and understand their business requirements. - Communicate client needs effectively to the sales and product teams, and support product development from ideation to release. - Assist in defining product specifications and monitor performance...

As a Screening Proposals AM / DM, your primary responsibility will be to prepare technical and commercial proposals for Screening solutions within the EAST region under SCB. You will support the SCB EAST Sales support tier 1 and 2 teams, as well as the Capital Sales teams, by handling enquiries from MA sales individuals and Sales Force RFQs. Your objective will be to produce high-quality, competitive proposals that are submitted on time with accurate cost estimates to facilitate successful project sales and execution. Key Responsibilities: - Implement established Proposals processes and templates within the EAST region to enhance and expedite the proposals process - Review RFQs from Metso Gr...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is crucial in providing effective technical support to the process and actively resolving client issues either directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions as per required quality standards, fielding incoming help requests from clients via telephone and emails, documenting all pertinent end user information, updating availability in the RAVE system, resolving client queries as per defined SLAs, and maintaining internal knowledge bases to aid in effective problem resolution. Key Responsibilities: - Support the process by managing transactions as per req...

As a Principal Engineer specializing in Semiconductor Chip Design with a focus on Analog IP/IC, you will lead and coordinate the execution of analog and mixed-signal integrated circuit development projects. Your role demands a strong technical background in analog design, verification, and physical implementation, alongside exceptional project management skills. Your oversight will ensure the precision and reliability of high-performance analog circuits in semiconductor designs. Key Responsibilities: - Design analog/mixed-signal blocks including ADC/DAC, PLL, LDO/DCDC, IO, Motor & Gate Drivers. - Perform MATLAB modeling, circuit simulations, and post-layout analysis such as LPE and Monte Car...

As a Product Support Executive / Application Support Engineer, you will be responsible for providing technical support to users and helping them resolve product-related issues efficiently. Your role will involve troubleshooting software bugs, usability issues, and system queries, and maintaining detailed records of support requests and resolutions. You will also collaborate closely with internal engineering and product teams for issue escalations using tools like JIRA, Zendesk, Confluence, or ServiceNow. Key Responsibilities: - Be the first point of contact for users experiencing product-related issues - Troubleshoot, diagnose, and resolve software bugs, usability issues, and system queries ...