Product Support Representative Senior

As an Advanced professional at FIS, your role involves providing in-depth product support to clients by resolving incoming inquiries. You will respond to customer product inquiries via various communication channels and troubleshoot problems with equipment or software applications. It is crucial to document customer information and recurring technical issues to support product quality programs and development. Additionally, you will recreate client issues in a test environment and identify how applications and systems interact to support business processes. Your strong interpersonal skills, technical product knowledge, and expertise will be essential for daily client-centric activities. Other related duties may be assigned as needed. **Key Responsibilities:** - Provide in-depth product support to FIS clients by resolving incoming inquiries - Respond to customer product inquiries via telephone, email, or chat sessions - Troubleshoot problems with malfunctioning equipment or software applications - Document customer information and recurring technical issues - Recreate client issues in a test environment - Identify how applications and systems interact to support business processes - Resolve client concerns raised during installation, operation, maintenance, or product application matters **Qualifications Required:** - Bachelor's Degree in business or related field or equivalent combination of education, training, or work experience - Prior banking or finance related experiences preferred - Knowledge of FIS products and services - Strong analytical skills - Organizational and time management skills - Excellent oral and written communications skills - Strong problem-solving skills - Minimum of five years of demonstrated experience If you are a self-starter with proven ability to work independently, possess excellent oral and written communication skills, and have a strong problem-solving ability, this role at FIS is well-suited for you.,