customer support International Bpo mumbai night shifts process-voice and chat Excellent English communication Graduate fresher can apply here Salary -18,000 - 27,000 Shifts - rotational shifts Night including cab provided by compnay Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹27,000.00 per month Schedule: Morning shift Night shift Rotational shift Work Location: In person Speak with the employer +91 9669735125

Customer support executive profile Mumbai location International VOICE PROCESS Excellent English communication Rotational shifts including night Cab provided by company Salary - 20,000 - 30,000 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Morning shift Night shift Rotational shift Supplemental Pay: Joining bonus Performance bonus Work Location: In person Speak with the employer +91 9669735125

customer support International Bpo mumbai night shifts process-voice and chat Excellent English communication Graduate fresher can apply here Salary -18,000 - 27,000 Shifts - rotational shifts Night including cab provided by compnay Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹27,000.00 per month Schedule: Morning shift Night shift Rotational shift Work Location: In person Speak with the employer +91 9669735125

Customer support executive profile Mumbai location International VOICE PROCESS Excellent English communication Rotational shifts including night Cab provided by company Salary - 20,000 - 30,000 Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Schedule: Morning shift Night shift Rotational shift Supplemental Pay: Joining bonus Performance bonus Work Location: In person Speak with the employer +91 9669735125

The Representative Customer Service position interfaces with customers via inbound calls. This position provides customer service support and Travel bookings services. Experience Travel booking experience ( Amadeus / galileo/ sabre ) Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs’) Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer Greet customers in a courteous, friendly, and professional manner using agreed upon procedures Maintain basic knowledge of client products and/or services Prepare complete and accurate work including appropriately notating accounts as required Participate in activities designed to improve customer satisfaction and business performance Track, document and retrieve information in call tracking database Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff Candidate Profile Courteous with strong customer service orientation Strong computer navigation skills and PC Knowledge Ability to effectively communicate, both written and verbally Dependable with strong attention to detail Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly Tolerance for repetitive work in a fast-paced, high production work environment Ability to work as a team member, as well as independently Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner Ability to rotate shifts, as needed Based on location and/or program, additional experience/skills may be required Confirm customer understanding of the solution and provide additional customer education as needed Demonstrate strong probing and problem-solving skills Should be able to handle bookings from customer and resolve the same independently Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹40,000.00 per month Schedule: Night shift Rotational shift Work Location: In person

Role and key responsibilities:  We are seeking a Team Leader to lead a team of customer service representatives.  Manage team performance and metrics  Provide coaching and guidance to team members  Ensure customer satisfaction and resolve escalations  Collaborate with internal teams to improve products and services  Develop and implement team strategies and initiatives Key skills and knowledge:  Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach)  Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum)  Ability to prioritize and manage tasks within a fast-paced environment  Typing speed of 55 WPM and accuracy of 95%  Strong leadership and management skills Educational Qualification :Graduation Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹850,000.00 per year Shift: Night shift Rotational shift Work Days: Weekend availability Language: English (Preferred) Work Location: In person