Team lead Semi technical support

Job Description

Role and key responsibilities:  We are seeking a Team Leader to lead a team of customer service representatives.  Manage team performance and metrics  Provide coaching and guidance to team members  Ensure customer satisfaction and resolve escalations  Collaborate with internal teams to improve products and services  Develop and implement team strategies and initiatives Key skills and knowledge:  Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach)  Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum)  Ability to prioritize and manage tasks within a fast-paced environment  Typing speed of 55 WPM and accuracy of 95%  Strong leadership and management skills Educational Qualification :Graduation Job Types: Full-time, Permanent Pay: ₹800,000.00 - ₹850,000.00 per year Shift: Night shift Rotational shift Work Days: Weekend availability Language: English (Preferred) Work Location: In person