2924 Product Support Jobs - Page 17

Description Primary skill :on incident resolving, technical knowledge on applications, communication skills, Should be willing to work in 24 X 7 rotational shifts Over 5 years of experience in IT, with around 4 years in production support Good knowledge in SQL and debugging skills Sound knowledge in ticketing tools like ServiceNow, JIRA, Remedy etc. Ability to follow the runbooks, create or update the run-books from time-to-time Prior experience in batch job monitoring, triaging production issues, handling user requests, monitoring file transfers etc. is must Good analytical and trouble-shooting capabilities A self-starter and can-do attitude, should be able to work with minimal guidance Exc...

Contributor API Support Under general supervision, Responsible for providing advanced support, complex issue handling and in-depth customer management for Sabres online customer segment. Works with developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as we'll as part of on-going efforts to improve service, support and strategic initiatives. Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre provided tools used in the integration and deployment of their online site. This process involves developing testing clients, validating XML files and schemas, reproducing custom...

Roles and Responsibilities Provide technical support for IVD products (Electrolyte, Hematology & Biochemistry analyzers), conduct demos & trainings, resolve customer issues, analyze market trends, and support product development, SOPs, and launches. Desired Candidate Profile Candidate must have good in communication and coaching skills. Candidate must have experience in the laboratory and /or in the support of IVD products Analytical skills with problem solving attitude

Role & responsibilities Provide first, second and third tier (L1, L2, L3) product support via email & online web tools. Open and handle multiple support tickets daily. Ability to troubleshoot the tickets to determine the root cause of problems in a timely manner. Any third tier (level-3) issues must be ticketed and prioritized along with the development analysis team. Open tickets must be followed-up and closed in a timely manner. Write and communicate on customer tickets in a timely manner is a MUST. Access the customer specific servers as part of any issues being reported or as part of any S.O.P Interacting with 3rd party vendors such as Clearinghouses, Vendors and Payers in resolving issu...

Your Role: Join Adobe Commerce Cloud as a Technical Support Engineer and solve complex technical challenges to enhance customer experiences. This high-impact role offers exposure to cutting-edge technologies and career growth. Key Responsibilities: Serve as the primary technical contact for Magento E-commerce issues. Troubleshoot Linux-based environments, web applications, and databases . Collaborate with cross-functional teams to resolve critical issues. Ensure timely issue resolution within SLA guidelines . Conduct log analysis to diagnose performance and infrastructure issues. Create and maintain technical documentation . Participate in on-call rotations and weekend support as required. W...

Hiring Freshers & Experience for Domestic BPO. Voice Process- Customer Support Executive Salary: 13k--16K Inhand Graduation: Not Mandatory 6 Days Working days Languages: Tamil + English Call Vaishnavi 9898014385 to apply . .

We are looking for a proactive and analytical Support Engineer to handle client-reported issues across the project.Monitor and respond to client queries and issues reported through multiple communication channels and internal ticketing systems. Required Candidate profile 8:00 PM - 4:00 AM IST (Night Shift) Experience working in service-based or client-facing projects. Understanding of SQL / APIs for issue reproduction or data validation Knowledge of SDLC.

You will be joining DAT as a Compliance Representative in Bangalore, India. As part of the Network Governance Team, you will be responsible for handling compliance-related calls and emails, reviewing service requests, confirming customer eligibility, and monitoring credit reviews. Your role will involve researching new accounts, verifying broker and carrier authority, and facilitating dispute resolutions. Additionally, you will maintain customer records, provide exceptional customer service, and share customer feedback to improve DAT products and services. You may also provide backup support to other Product Support teams when required. **Key Responsibilities:** - Handle inbound compliance r...

As a Technical Support Specialist at Wipro Limited, your primary responsibility is to provide effective technical support to the process, ensuring timely resolution of client issues either directly or through appropriate escalation to meet process SLAs. You will play a crucial role in managing transactions according to required quality standards and supporting clients through various channels like telephone and email. - Manage transactions according to required quality standards. - Handle all incoming help requests from clients via telephone and/or emails in a courteous manner. - Document all relevant end-user identification information, such as name, department, contact details, and nature ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Opening with Condition Monitoring Advisor Experience: 8-12 years Location ::Chennai 8 - 12years in product support and/or engineering fields, with demonstrated on-machine troubleshooting experience. Strong customer service/contact experience, communication, and organizational skills are essential to success in this position. Possess the ability to work and provide direction in a team environment, and work with diverse groups of customers and business partners. Position requires initiative and ability to resolve issues either individually or through appropriate team guidance. A degree in engineering, business, marketing and/or equivalent application experience is highly desired. Working knowl...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing s...

THE ROLE As the Operational Resilience Program Manager at Pure Storage, you will lead the planning, development, and execution of enterprise-wide resilience strategies. This pivotal role is responsible for embedding resilience as a core advantage across products, customer experiences, and company operations. You will partner with cross-functional leaders to drive disaster recovery, business continuity, and risk mitigation initiatives, ensuring Pure Storage remains robust, agile, and customer-focused in any scenario. WHAT YOULL DO Operational Resilience Strategy: Develop and implement operational resilience frameworks and procedures, including conducting business impact assessments and design...

Following are the essential responsibilities of this role. It is a constantly evolving role with increased responsibilities as the business evolves. Manage a team of DevOps experts in the variety of time zones (7+ individuals). Align work with the OASE team members all over the globe. Provide the team members mentoring and technical guidance on their career growth. Ensure the timely execution of critical operational activities that span OASE. Continuously guide the team in building innovative best practices and solutions using the best of breed technologies that has pervasive impact on all of Oracle Analytics Cloud. Work closely with the Development, PM, and other Oracle Analytics organizati...

We are looking for a skilled Windows Administrator in Noida. The ideal candidate will have strong expertise in Windows Server administration, including Active Directory, Group Policy, Exchange, and DFS. You will be responsible for automating Wintel infrastructure using PowerShell, managing virtualized environments, and ensuring security hardening and compliance through patch management. Windows Server Expertise: In-depth experience with Windows Server administration, including Active Directory, Group Policy, Exchange, DFS, and core role/feature configuration. PowerShell Automation: Proficiency in PowerShell scripting for VM builds, deployments, and overall Wintel infrastructure automation. V...

IT Infrastructure Streamline Your IT Ecosystem for Maximum Efficiency Cyber Security Comprehensive Protection for Data and Infrastructure Cloud Support Strategy to Implementation: End-to-End Cloud Solutions Application and Product Support Seamless Technical Support for Continuous Productivity Optimize Fine-tuning systems for optimal performance Support Sustaining operations with expert care and attention Transform Redefining technology for greater business impact Advise Expert strategies for a future-ready infrastructur

Adhere to ITIL frameworks for Incident, Problem, and Change Management lifecycles. Utilize ITSM tools (ServiceNow/Jira) to manage incident, problem, and change workflows, including proactive problem identification and trending. Lead Root Cause Analysis (RCA) for major incidents, identify underlying causes, and implement preventive measures. Communicate effectively with customers and stakeholders, providing timely updates and preparing Major Incident Reports (MIRs). Facilitate Major Incident Management (MIM) by leading incident bridges, coordinating resolver groups, and ensuring swift service restoration within SLAs.

Position is focused on supporting various Blue Yonder Retail solutions in Host / ERP space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment: Software: Blue Yonder PMM / Merch Ops Cloud Architecture: MS Azure / Private Cloud Frameworks/Others: PL/SQL, RDBMS , Frontend - ReactJS , NodeJS What you ll do: Understand the implemented solution/ products Analyze th...