1213 Product Support Jobs - Page 17

Job Requisition ID: 61809 Department: Engineering (DEPT_ENG) At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They re the heart of our company. As an employee, our promise to you is that you ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects both locally and globally will challenge you and allow you to pursue different and rewarding career paths. We are #EnergizedByGrowth. DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States. Job Description - L3 Support Engineer Position: Sr Engineer, Hardware Quality Educational Qualification The individual aspiring to apply for this position must have college degree in Electronics/Electrical engineering from an accredited university. Additional licensure or previous work experience in technical services and quality assurance would be preferred. Work Experience. 6-7 Years Main Duties and Responsibilities Provides a Level3 (L3) product technical support to L2 team (Technical Managers & Service team) for local, AME & ROA export market. Do the follow-up with regional technical manager to resolve the field issues. Conduct a weekly follow-up & status update meeting with field technical team (L2/Technical Managers) Support service team with new firmware upgrade tools & production improvement tools for factory. Preparation of SOPs & relative documents to support service team in field. Co-ordination of product training of technical team (L2) and field service team (L1) Good knowledge on JIRA project tool Use JIRA tool for bug tracking & follow up with service and Engineering dept. Co-ordinate with engineering for severe field issue; logging a CCR/JIRA ticket. Tracking and closures of CCR/JIRAs against actions taken by engineering team Field trials tracking of newly supplied products and of cost reduction project components. Support the Service Business by delivering on key Retrofit projects in field. Work closely with SW and HW team to understand the product to support this role; there no special training is provided as L3 support. Support to testing & verification processes to ensure FTR, minimize field issues. Also should have a good knowledge on problem solving technics like 8D and A3. Analysis of previous year trend & lesson learnt of departmental process, work & activities. Preparation of departmental presentation on quarterly basis in terms of test performed, Engineering & customer Jira, FTR & product support. Role as an ISO & ATEX Internal Auditor/coordinator: Internal Quality audit as per scheduled by MR Maintaining departmental quality objective & tracking for ISO audit Testing support Performing tests for CCRs/JIRA and creating the test reports Test resource AdBlue Skid controller, TQCL V03, V06 & iGEM1 calculator. Support & collaboration with PLC programming vendor for ladder diagram and logic development on request. Android applications testing and test report preparation. Work Arrangement : Onsite Pay Range: - We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position s responsibilities, a candidate s work experience, a candidate s education/training, the position s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work. Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies. All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law. Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response. This position may be located in: APAC : India : Maharashtra : Navi Mumbai Job Function : Engineering Job Segment: Senior Quality Engineer, Quality Assurance, QA, Quality Engineer, Environmental Engineering, Engineering, Quality, Technology

Responsibilities / Tasks Executing day-to-day business with technical advice and support for Front sales teams and Offer & Order Management team. Internal coordination of special solutions for the hygienic valves and Pumps requirements Advising and selecting of hygienic valves and pumps depending on process and application parameters (e.g., design of control valves, safety valves, cleaners, Product recovery system and pumps ...) Supporting Sales, Offer & Order Management, Supply Chain and Production teams for non-standard requirements. Supporting with internal coordination of the implementation of customer-specific special requirement Extending support to Design and Production teams on valves, Pumps, and valve matrix related queries. Preparation of offer and orders execution from our Internal & External customer and bring about the technical & commercial clarification. Maintaining customer contact about delivery and service and, as the central interface to our customers, ensure smooth communication in both internal and External customer. Handling exchange rate variation claims in collaboration with Internal customer and Finance team Conducting technical discussions and order clarification meetings with customer and/or end suppliers, to ensure that the engineering meets customer and process requirements End to end participation on large business opportunities ensuring high change of success Developing price list for internal sales team & customer and even external customer whenever required. Preparing the costing sheet and offer sheet for front sales teams, bigger size project of internal /external customer wherever required for smooth closing of deals. Acquisition of new clients through technically and through direct business deal. Product Support, training, and expertise development of the different market channels to ensure local self-sufficiency sales teams Creation of sales reports and maintaining customer data in the CRM System Visiting customer whenever required for business deal and product trainings. Product and Service trainings to internal and External customer on valves and pumps Handling customer complaints from our Internal and External customers (GEA companies and external customers) Error and cause analysis on the product, as well as in the customers process (whenever required visiting the Sites). Provide second level technical assistance and solution that emerged during the life cycle of the machines (valves and Pumps) Working collaboratively across departments, including Front sales & service, aftermarket spare parts, commercial, and SCM, to develop effective customer solutions and drive customer satisfaction. Your Profile / Qualifications B.E. / B.Tech. (Mechanical) or Equivalent with minimum 7-12 years of experience in Technical Support or Application Engineering with Capital Equipment. Experience in Hygienic equipment will be an added advantage Exposure to any of Hygienic application Industries like Dairy, Food, Beverage, Breweries and Pharma is a must. Did we spark your interest? Then please click apply above to access our guided application process.

The company promotes and supports a diverse workforce at all levels across the Company. The Company ensures that its associates or potential hires, third-party support staff and suppliers are not discriminated against, directly or indirectly, as a result of their colour, creed, cast, race, nationality, ethnicity or national origin, marital status, pregnancy, age, disability, religion or similar philosophical belief, sexual orientation, gender or gender reassignment, etc. Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company s vision and strategy. As a product manager on our dynamic and driven team, you will be responsible for owning the development and delivery of new features and enhancements in our SaaS product. Develops products by identifying potential products; conducting market research; generating product requirements; determining specifications, production timetables, pricing, and time-integrated plans for product introduction, developing marketing strategies. Responsibilities Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth. Create buy-in for the product vision both internally and with key external partners. Work with Product Owners and Engineering team to Translate product strategy into detailed requirements and prototypes. Scope and prioritize features and releases based on business and customer impact. Work closely with engineering teams to deliver with quick time-to-market and optimal resources. Drive product Releases including working with Front end teams Customer success, Sales team, executives, and other product management team members. Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed. Act as a product evangelist to build awareness and understanding. Represent the company by visiting customers to solicit feedback on company products and services. Drives the product and is responsible for the feature releases are in the product both on Mobile and Web Platforms. Determine customers needs and desires by specifying the research needed to obtain market information. Recommend the nature and scope of present and future product lines by reviewing product specifications and requirements, appraising new product ideas and/or product or packaging changes. Assess market competition by comparing the company s product to competitors products. Obtain feedback from customers/Customer Success teams and enhance product. Have clear short term and long-term roadmap of the overall product. Brings new products to market by analysing proposed product requirements and product development programs, preparing effort estimates, establishing time schedules with engineering. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Essential Skills Experience working with Generative AI technologies such as GPT (Generative Pre-trained Transformer) models is highly desirable. Proven track record of managing all aspects of a successful product throughout its lifecycle in BI & Analytics space. Expertise in any of the leading BI & Analytics tools Tableau, Qlikview, Sisense, Power BI or similar. Expertise in Data Engineering, Data modelling, Data / Text Analytics, Data visualization, Data connectors. Sound knowledge or experience in Machine learning, Deep Learning, Python, or any of the ML products. Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management. Expertise in Product Management, Product Development, Requirements Analysis, Planning, Competitive Analysis and Strategy in BI & Analytics space. Expertise in SDLC, Agile Scrum methodology in product development & product support. Expert in creating User Stories in Task management tools like Jira. Excellent analytical and problem-solving skills. Passionate about building class products on both web and mobile. Strong leader, self-starter and proven team player in a high achievement-oriented environment. Excellent relationship skills, ability to establish credibility and rapport with technical and non-technical team members and to work collaboratively and cross functionally. Good understanding of developing Performance Management/HRMS products and technologies. Must be tech-savvy with the ability to understand technology capabilities and processes. Ability to juggle multiple priorities and thrive in a fast-paced environment. Team player Competencies Strategy Development Team Management Technical Competence Leadership skills Educational Qualification and Experience Required MS/ME/BS/BE degree in Computer Science, Engineering or equivalent preferred. MBA Graduate Minimum 6 - 10 years of Product experience LINKEDIN PROFILE submit application By clicking the submit application button, you consent to entomo processing your personal information for the purpose of assessing your candidacy for this position in accordance with entomo Job Applicant Privacy Policy. transform people experience in your enterprise of tomorrow No 60 Paya Lebar Road, #11-06 Paya Lebar Square, Singapore 409051 +65 3138 1767 2700 Post Oak Blvd, 21st Floor, Houston, TX 77056 +1 (800) 947 8211 The Onyx Tower 1 Office 910 P.O. Box 410870. Dubai, United Arab Emirates +971 4399 52 53 Taubstummengasse 7 A-1040 Vienna + 43 1 78 66 318 Unit 27-13, Level 27, Q Sentral, Jalan Stesen Sentral 2, 50470, Kuala Lumpur, Malaysia 13th Cross, Sampige Road 4th Floor, #218 JP Royale, Malleshwaram, Bengaluru, Karnataka 560003

Knowledge Required: Storage/SAN/NAS/Storage Hardware Ensure accuracy: The Technical Support Manager position is a service delivery manager position responsible for supervising the operations and enhancing the performance of a Technical Support Team, including the areas of customer satisfaction, technical expertise, and timeliness of support delivery and managing critical, high-impact issues. Ensure quality: The Manager Technical Support will monitor and enhance the performance of the team in the areas of productivity, customer satisfaction, employee satisfaction and employee development, as well as enhance the goal of quality support by Technical Leads & Support Engineers and providing individual coaching feedback sessions and one-on-ones that focus on improving customer satisfaction, communication skills, and technical ability. Keep Sutherland aligned: The TSM will develop a forward-looking strategy for improving the team, business, and the overall organization s performance. The manager will be responsible for their business overall success in driving customer and partner experience, responsiveness, readiness, and organizational health. The ideal candidate will have 3-5 years experience as a manager of phone-based technical support services. He or she must also have the ability for a great degree of cross-group collaboration, leadership by influence, and ideally possess an understanding of the legal requirements of managing vendor relationships. The successful candidate will have the ability to analyze business trends, plan and organize teams for success and motivate teams and individuals while managing remotely. Provide Solutions: Manage critical and high impact escalated problems for customers and ensure ownership of issues until resolved completely; manage issues in such a manner as to ensure no breakdowns in the communication or technical aspects of the issue; communicate with customers and executive management regarding escalated issues acting as the highest level of escalation management within Product Support Services. Enforce the workforce: Will conduct employee performance reviews/evaluations and will conduct regular career planning sessions with employees. Will conduct interviews with Support Engineer candidates & Team Managers, to meet staffing requirements. Lead the team: Will lead, schedule, coordinate, and in daily work, meetings, and projects relevant to the team and unit address daily issues that affect support at the team and the unit levels. Will lead and interact about support issues on a cross-site and/or cross-unit basis, including interaction with the Business Unit. Perform Management tasks: Work with Clients/program management to anticipate and prepare for support needs and to reduce the support burden of products. Prepare readiness plans for product launches to help ensure overall product readiness in partnership with the client. Perform other management activities such as preparing justifications for major and/or non-budgeted expenses, arranging for equipment and supplies, identification, and facilitation of necessary training, and preparation of monthly reports. Our most successful candidates will have: - Should know how to work on Storage Hardware & SAN/NAS related issues - Be able to work in MS Office - Be able to work in a fast-paced environment - Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player - Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements - Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner

Location: Delhi, Kota, Udaipur, Jaipur, Jodhpur, Haryana , Jammu, Himachal, U.P , West Bengal, Odisha, East Delhi, Meerut, Berhampur, Dehradun, North Delhi, Andhra(Kurnool, Nellore) , Bihar(Gaya, Darbhanga, Patna, Muzzaffarpur), Jharkhand(Ranchi, Jamshedpur), Punjab(Ludhiana , Amritsar, Bhatinda), M.P( Raipur, Chattisgarh, Bhopal, Indore, Gwalior, Jabalpur), North East (Aizawl-Mizoram, Nahargaon-Arunachal, Kohima- Nagaland) Job Type: Field Job Reporting Manager: DGM Technical Cell Purpose of Position: The purpose of the position is to ensure the timely closure of customer complaints. The position requires to co-ordinate with field staff, customers & company staff to ensure that the work is done. Job Responsibility: 1. Training to field staff/ Customers in our product Range. 2. Handle customers complaints and close them within stipulated time. 3. Preparation of hand-outs/ product promotional material and product training material. 4. Documentation related to work performed. 5. Should be Aware of Immunology, ELISA Principle. 6. Should be aware of Customer handling, presentation etc. 7. Should have analytical skill. 8. Take & analyze customer feedback. The responsibilities may be reviewed/added as per company requirements from time to time.

We are excited to hire a Senior Team Lead, Client Support, at Oracle Cerner. As Senior Team Lead, Client Support, you will be responsible to direct the day-to-day operations of associates assigned to perform solution-related service request investigation, incident resolution, and application maintenance. You will monitor production support ticket queues. You will manage the creation and maintenance of knowledge databases to support business processes to deliver more efficient problem identification and resolution. You will analyze incoming ticket data and seek opportunities to balance resources, improve processes and increase productivity. You will identify client and solution delivery satisfaction issues, manage client expectations, and develop plans to exceed client expectations. You will plan, delegate and direct the team s day-to-day work to achieve operational targets or objectives with contribution to the immediate results for the team. You will communicate policies, practices and procedures within immediate area of responsibility to stakeholders within the team. You will identify and plan team-level quality and process improvement initiatives Deliver consistent and timely training, guidance and feedback to encourage associate success. You will provide input on staffing and performance decisions for direct reports. You will supervise a team associates. The candidates need to be willing to work on on-call support and open to work in different shifts Career Level - M1 Career Level - M1 You will be responsible to seek to understand disagreements, ensure all perspectives are heard, and facilitate a plan for resolution. You will be responsible to delegate the work appropriately, provide clear expectations and follow up to ensure progress and overcome roadblocks. You will be responsible to identify associates and team priorities based on business direction and adjust when needed. You will be responsible to lead by example and share knowledge and experiences with associates and the team. You will also be responsible to create a respectful work environment where you advocate for your team, create accountability and recognize accomplishments. You will be responsible to provide timely feedback to encourage success, ensure accountability and connect opportunities for your associates development. You will also be responsible to identify the right talent to achieve the desired results. You will be responsible to promote and build a diverse and cohesive team to accomplish objectives and align associates skills to fill gaps. Basic Qualifications: At least 5 years total combined related work experience and completed higher education, including: At least 2 years of Product/technical support work experience At least 4 years of additional work experience directly related to the duties of the job and/or completed higher education, including:Bachelors Degree or High School Diploma Expectations: Perform other responsibilities as assigned. Willing to work in Shift timings 5.30pm to 2.30am IST. Should have excellent communication and problem solving skills

The individual aspiring to apply for this position must have college degree in Electronics/Electrical engineering from an accredited university. Additional licensure or previous work experience in technical services and quality assurance would be preferred. Main Duties and Responsibilities Provides a Level3 (L3) product technical support to L2 team (Technical Managers & Service team) for local, AME & ROA export market. Do the follow-up with regional technical manager to resolve the field issues. Conduct a weekly follow-up & status update meeting with field technical team (L2/Technical Managers) Support service team with new firmware upgrade tools & production improvement tools for factory. Preparation of SOPs & relative documents to support service team in field. Co-ordination of product training of technical team (L2) and field service team (L1) Good knowledge on JIRA project tool Use JIRA tool for bug tracking & follow up with service and Engineering dept. Co-ordinate with engineering for severe field issue; logging a CCR/JIRA ticket. Tracking and closures of CCR/JIRAs against actions taken by engineering team Field trials tracking of newly supplied products and of cost reduction project components. Support the Service Business by delivering on key Retrofit projects in field. Work closely with SW and HW team to understand the product to support this role; there no special training is provided as L3 support. Support to testing & verification processes to ensure FTR, minimize field issues. Also should have a good knowledge on problem solving technics like 8D and A3. Analysis of previous year trend & lesson learnt of departmental process, work & activities. Preparation of departmental presentation on quarterly basis in terms of test performed, Engineering & customer Jira, FTR & product support. Role as an ISO & ATEX Internal Auditor/coordinator: Internal Quality audit as per scheduled by MR Maintaining departmental quality objective & tracking for ISO audit Testing support Performing tests for CCRs/JIRA and creating the test reports Test resource AdBlue Skid controller, TQCL V03, V06 & iGEM1 calculator. Support & collaboration with PLC programming vendor for ladder diagram and logic development on request. Android applications testing and test report preparation.

The Commercial Digital Fuel team is one of the most dynamic teams in GSK. Our vision is to to lead the digital & AI enabled future of GSK Commercial, fueling sustainable growth and customer engagement outcomes. To support our ambitious goals, we are seeking a Product Manager to product support a group of products within the Commercial Strategy portfolio. Your efforts will directly help ensure that our products reach the individuals who need them. This role will allow you to lead all key Product Management activities within the product delivery lifecycle and provides an excellent opportunity for you to progress in your career. Some of your responsibilities will include: Owning the global product roadmap, shaping a vision and key measures to monitor its success Conducting user research to identify the biggest user pain points, and then generate / evaluate ideas to address them Analysing market and technology trends, distilling core learnings and bringing the best opportunities and ideas back into the team Effectively communicating the product vision and value each idea or feature has to the Product team Setting expectations, resolving conflicts, and prioritising based on customer value. Your goal is to ensure the most valuable work is always shipped by our product teams. Measure the impact of all new work shipped and help to close the learning loop Communicate the progress, learnings made and vision (roadmap) for the product to all interested parties including senior leaders - taking accountability for communicating the priorities and non-priorities and being transparent about timeline Continually review product performance including measurement of customer satisfaction across all aspects of the product, this also includes taking ownership of the findings and working to resolve the challenges found Maintain high credibility and deliver real value by shipping products that make our users lives easier and more effective Basic Qualifications: we're looking for strong experience as we'll as a detailed understanding of fundamental Product Management approaches, including: Bachelor s degree with 16+ years of total experience. Customer Research techniques - continuous discovery techniques, primary and secondary research methods Setting a Product vision, using frameworks such as Product North Star and OKRs Prioritising the ideas and opportunities to be built based on customer value Conducting planning sessions, resolving conflicts, and setting expectations Effectively communicating the vision and future direction of the product to the wider audience Ability to perform your role and manage stakeholders across a matrixed organisation and capable of Influencing/negotiating with external 3rd parties Experience and strong understanding of Data Management role and responsibilities within an enterprise

:"2025-06-24 00:03:34.759759+00:00" , "description":" We are seeking a dedicated, proactive, and customer-focused Product Support Specialist to join our team as the primary point of contact for our B2B SaaS Applicant Tracking System (ATS) clients across the US, EMEA, and APAC regions. You will provide exceptional technical and operational support to HR departments and hiring managers, ensuring they can effectively use our ATS platform to meet their recruitment goals. Your expertise will help clients troubleshoot issues, optimize platform usage, and ensure a seamless customer experience. This role is critical for maintaining high customer satisfaction, fostering long-term client relationships, and driving continuous product improvement. Key Responsibilities Client Support & Relationship Management Respond promptly and professionally to client inquiries via chat, email, and phone, providing clear and helpful information about the ATS platform. Manage and nurture client relationships, delivering personalized support to ensure high satisfaction and retention. Assist clients with billing and subscription-related questions, ensuring timely and accurate resolutions. Technical Troubleshooting & Documentation Troubleshoot and resolve technical or service-related issues, identifying root causes and ensuring complete resolution. Document all customer interactions, issues, and resolutions in the CRM system for transparency and continuity. Identify, document, and escalate bugs or feature requests to the product and development teams. Training & Onboarding Conduct training sessions and create support materials to help clients and new users understand and effectively use ATS features and functionalities. Develop and maintain support documentation, FAQs, and knowledge base articles to empower clients and reduce repeat tickets. Product & Process Improvement Gather and analyze client feedback through interactions and surveys, sharing actionable insights with relevant teams. Stay updated on product enhancements, industry trends, and best practices in customer support. Collaborate with sales, product, development, and customer success teams to resolve complex issues and contribute to product improvements. Proactive Engagement & Retention Monitor client feedback on social media and other channels, proactively addressing concerns to maintain a positive brand image. Identify opportunities to recommend additional features or services that could benefit clients recruitment processes. Implement strategies to retain customers and manage churn effectively, following up on issues and ensuring client satisfaction. Required Skills & Qualifications Experience : 2-5 years in a customer support role within the B2B SaaS industry (preferably ATS/HRMS). Communication : Excellent verbal and written communication skills, able to explain technical concepts clearly to non-technical users. Problem-Solving : Strong analytical and troubleshooting skills, with the ability to resolve escalations effectively. Technical Proficiency : Familiarity with CRM and ATS systems, help desk software, and basic technical troubleshooting. Multitasking : Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Collaboration : Positive attitude and ability to work collaboratively with cross-functional teams. Shift Flexibility : Willingness to work with international time zones (US & APAC). Key Performance Indicators (KPIs) Customer Satisfaction (CSAT): Maintain 95% CSAT score. Response & Resolution Time: Average first response time Knowledge Impact: Reduce repeat tickets by 30% through effective documentation. Retention: Achieve 98% client retention rate; maintain churn rate ",

The Frontline Product Support team provides L1 & L2 support for multiple critical applications. This role involves addressing issues reported or escalated by users or the Level 1 support team, monitoring applications for potential problems, and proactively resolving them. You will manage high-severity incidents, either independently or in collaboration with other teams, to ensure swift and effective resolution. Operating in a 24x7 environment, the team offers continuous support across all time zones, ensuring the reliability and stability of essential applications. Key Responsibilities: Diagnose, troubleshoot, and resolve complex issues across systems and applications. Managing daily workload to users receive the best possible service, always being aware of SLA s and issues impacting live services. Delivery of L1 and L2 application support services to client users to agreed Service Level Agreements. Manage high-severity incidents, minimizing downtime and coordinating with key stakeholders. Demonstrate strong problem-solving skills to diagnose and fix complex issues across various systems and applications. Ability to perform deep dives into logs, databases, and system metrics to determine the underlying cause of issues. Perform proactive monitoring and address alerts before escalation. Utilize monitoring tools to predict and prevent potential issues. Perform in-depth analysis to identify the root cause of recurring issues and provide recommendations for permanent fixes. Collaborate effectively with other teams, such as development, operations, and L3 support to resolve complex issues or deploy fixes. Engage with customers for in-depth technical discussions, particularly in resolving complex issues. Participate in post-mortem reviews to help improve future incident response. Maintain and update runbooks and troubleshooting documentation. Explain technical issues and resolutions clearly to non-technical stakeholders. Handle multiple tickets and incidents concurrently, especially during critical situations. Required Skills & Qualifications: Strong understanding of retail media support services and workflows. Excellent troubleshooting and analytical skills for diagnosing complex issues. Experience in ITIL-based support environments with strict SLA/OLA adherence. Experience in delivering exceptional, customer focused and service driven support delivery. Proficiency in ticketing systems like JIRA, ServiceNow, and ZohoDesk. Advanced SQL skills and experience with database tools (Oracle, PostgreSQL, SQL Developer, pgAdmin). Basic knowledge of IIS, Linux, and Windows server environments. Familiarity with cloud platforms (Azure, Google Cloud). Strong communication skills to explain technical details to non-technical audiences. Ability to work in 24x7 shifts, including night shifts and on-call rotations. Hands-on experience with monitoring tools such as Grafana, New Relic, and App Dynamics. Self-motivated, autonomous, detail oriented, passionate about delivering high quality services. Good general understanding of Retail Media platforms and products. Qualifications Bachelors in Computer Science

About this role Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock, making service so simple it becomes a source of alpha. Team Overview The Service Innovation Desk (SID) is part of the firm s global CX organization and brings greater efficiency to how we service our clients. It aims to centralize service tasks, uncover automation and efficiency opportunities, and drive scale. Role Summary The DDQ (Due Diligence Questionnaire) team works closely with both, product, and sales team globally and presents an excellent opportunity to gain exposure to these areas of the business and acquire wealth of knowledge about BlackRock, its position in the market and the products we manage. The team delivers high quality, consistent and cohesive quantitative and qualitative information to clients and consultants. The ideal candidate should have strong written and verbal communication skills and previous experience of working in a fast-paced global financial services firm on DDQs / RFPs / RFIs or similar documents. Key Responsibilities: Managing and writing DDQ / RFP responses about our firm, product, support model and value proposition. Complete client due diligence questionnaires by liaising with subject matter experts at all levels throughout the business to source information. Ensure timely and accurate delivery of DDQs including quality oversight. Perform peer reviews and ensure to maintain a high level of competency along with meticulous attention to details. Build repository of new questions and update existing content used in DDQs. Manage workload successfully and assist other team members when required. Proactively communicate potential issues. Contributing to the evolution of DDQ processes, technology, projects, and resources. Skills, Experience and Competencies: 1-4 years of relevant experience in investment management/asset management or financial industry Have in-depth understanding of capital markets instruments (like equities, fixed income, derivatives) and the trading lifecycle Hands on experience on Proposal Management, Client Retention or Pre-Sales and Post-Sales activity Organized and detail-oriented with critical reading and editing skills, strong time management skills and ability to prioritize multiple deadlines. Demonstrate proactiveness in efficiency and capacity-building initiatives. Team player with demonstrated analytical and problem-solving skills Exceptional written and verbal communication skills, both locally and across geographies. High level of self-motivation with strong integrity and ethics Strong familiarity with MS Office suite (Word, Excel, PowerPoint) and RFP tools (Pmaps, Qvidian, Responsive) Postgraduate - MBA (Finance) or equivalent; CFA / FRM certification will be an added advantage. Our benefits . Our hybrid work model . At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It s why we re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www. linkedin. com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.

Join Infosys BPM Ltd. Windows Support (Chat Process) Hyderabad Are you ready to take your technical support career to the next level? Infosys BPM is hiring Technical Process Specialists and Senior Technical Process Specialists for our Windows Support Chat Process in Hyderabad! If youre passionate about troubleshooting and customer service, this is your chance to work with Microsofts consumer products and deliver exceptional support via chat. About the Role: Position: Senior Technical Process Specialist / Technical Process Specialist Location: Hyderabad (100% Work from Office) Experience: 1 – 6 Years Shift: 24x7 Rotational Shifts What You’ll Do: Be the first point of contact for customers seeking assistance with Microsoft Windows & O365 issues. Provide fast, clear, and effective solutions through chat support. Create a positive experience by showing empathy and patience while troubleshooting. Use your technical expertise to diagnose and resolve complex problems. Must-Have Skills & Qualifications: Typing speed of 35 WPM or higher (mandatory) Prior experience in technical support via chat Excellent written and verbal communication skills Any Graduate or Postgraduate (Degree Certificate & Consolidated Marksheet mandatory) Hands-on experience troubleshooting Microsoft Windows & O365 queries Certifications like Microsoft Certified: Azure Fundamentals or M365 Fundamentals are a strong plus Strong problem-solving skills and ability to thrive in a fast-paced environment Patience, empathy, and a customer-first mindset Must be ready for 100% WFO , no hybrid options Interview Details: Dates: 5th, 12th, 19th & 26th July 2025 Time: 10:00 AM – 01:00 PM Venue: Infosys BPM Limited, Infosys STP Gate No. 2, Madhava Reddy Colony, Opposite ISB College, Interview Building No. 2, Hyderabad What to Bring: Updated resume (printout) Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport) Original education documents for verification (10th, 12th, Graduation Sem-wise marksheets, CMM, provisional & original degree certificates) Important Notes: Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons. Original Government ID is mandatory for security clearance. Preference will be given to immediate joiners . Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive. Ready to launch your career with a global leader? Come meet us and take the first step toward a rewarding future! Regards, Infosys BPM Talent Acquisition | INFY HR

About the role : ZoomInfo is looking for an experienced, results-oriented Product Support Engineer who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, enterprise customers as part of our Platinum Support motion. Shift details: Candidate should be comfortable working EST/PST shifts based on business needs Work Mode: Hybrid - 3 days Work from Office and 2 days Work from Home Week Off: Your week off will be 2 days which will be on week day and will NOT be on Saturday and Sunday What You’ll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide priority support to Platinum Support customers for any support inquiries received during shift timing Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Work independently to escalate, resolve, and manage support inquiries effectively and with urgency Effectively triage and manage escalations to engineering teams for issues that can’t be resolved by Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Work seamlessly with Technical Account Managers to ensure visibility to any support cases received from their accounts during shift timing, providing hand offs for any issues that require their continued support during standard business hours Other related duties as assigned What You Bring In: Bachelor’s degree preferred 3 to 5 years of work experience in Product Support role in B2B SaaS companies Experience working with Enterprise level customers, both global and US-based, and a deep understanding of the Enterprise customer persona is Mandatory (Please Do not apply if you have not served to Enterprise level customers) Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Excels at case handling and prioritization; can manage and prioritize work, and problem solve with a high level of independence and minimal oversight Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Must have a strong attention to detail A positive attitude

Associate Support Consultant Join us in delivering exceptional client support and driving impactful healthcare solutions. What Youll Do As an Associate Support Consultant , you’ll be the first line of support for our clients — solving issues, answering questions, and ensuring smooth product usage via phone, email, or chat. Your role will involve: Resolving client issues related to product functionality and system setup Logging, tracking, and documenting support cases Collaborating with product teams to escalate bugs or feedback Reproducing client issues and assisting in root cause identification Learning continuously through mentorship and knowledge base use Who You Are Bachelors degree in any stream – Technical/Science/Humanities Strong verbal and written communication skills (C1 English proficiency) Curious, tech-friendly, and eager to learn troubleshooting basics Comfortable working in a hybrid or remote support environment Bonus If You Have 2–3 years of experience in a customer or product support role Basic familiarity with cloud, app support, or healthcare software Working Style Standard weekday hours, which would include s tandard US working hours & night shifts when required . With occasional after-hours or holiday support when needed Work setup — Work from office in a professional office space setup. We appreciate your time off! Just a heads-up: during key business times, PTO might be limited to keep things running smoothly Ready to support world-class products and build your career in tech support?

Role - Application Specialist - Immunoassay Location - Jaipur Industry - Diagnostic Responsibilities 1. Customer training on the use of our immunoassay automation solutions 2. Ensure quality customer training as per guidelines and documentation. 3. Provide high levels of customer support in the territory and maintain customer satisfaction levels. 4. Troubleshooting at customer site for resolution of issues with results on our systems and reagents. 5. Promotion of special parameters on platforms. 6. Achieve sales objectives and assist the team to promote our solutions. 7. Participation in CMEs, scientific conferences and other settings to build upon the brand value of our solutions Interested can share their CV at kshama.k @ head2hire.com or +917290007914 Thanks & Regards Kshama Kulshrestha

Overview About BU: SaaSOps manages post-production support and the overall experience of Epsilon PeopleCloud products for our global clients. This function is responsible for product support, incident management, managed operations and the automation of processes. The team has successfully incubated and mainstreamed Site Reliability Engineering (SRE) as a practice, to ensure reliable product operations on a global scale. Plus, the team is actively pioneering the adoption of AI in operations (AIOps) and recently launched AI-driven self-service capabilities to enhance operational efficiency and improve client experiences. Senior Software Engineer is responsible for providing support to Epsilons home grown products. This includes analyzing, triaging, replicating, testing, solving, provide technical work-around and suggestions to clients, pertaining to Epsilon s core product. A Mid-level expertise of RHEL, Oracle DB, SQL, AWS and Shell/Perl scripting, combined with an experience to review java/.net code, very good understanding of networking concepts, ITIL frame work, with excellent stake holder communication and management experience. Responsibilities Essential Duties and Responsibilities: Ability to analyze, troubleshoot and resolve customer issues. Coordinates with various functions within the company to ensure customer requests are handled/routed appropriately and in a timely manner, by owning issues until closure. Good abilities to establish relationships and strong Customer focus Serves as customer contact for technical and service related problems Great teammate that is ready to contribute or lead elements of solving and problem resolution Ability to deal with stressful situations with colleagues and customers Must have the ability to communicate effectively in English language both verbal and written Documenting troubleshooting and problem resolution steps, by determining the best course of action. Should be able to understand development code for debugging purposes when needed. Ability to learn and adapt to new technologies based on organization needs Ensure all tickets meet the targets for resolution, escalation, documentation & completion. Train and mentor team members and perform other duties as assigned. Track and report issues within the CPI (Continuous Product Improvement) process to assure proper resolution to ongoing issues. Create and report product improvement ideas including functional enhancements and supportability improvements. Qualifications Bachelors Degree in computer or engineering related field (or related field experience). Minimum of 5 years related Product support engineering experience preferred, working directly with End-user customers. Support Application running on Java/.net, with the ability to understand the code. Lead and provide advanced support for Databricks clusters and environments Design, develop, and troubleshoot SQL queries, Python/Java scripts, and APIs for data integration and analytics. Collaborate with data engineers, developers, and collaborators to address technical challenges. Automate workflows and improve processes to enhance operational efficiency. RHEL operating system (certification preferred) A good AWS, Networking and Communication protocol knowledge Experience in data bricks and writing simple to medium complex SQL queries Shell/Perl Scripting experience with a good knowledge of API, Webhooks & HTML. Above average knowledge in all phases of systems analysis, the software development process and/or functional engineering principles Should be a self - driven individual and be able to independently handle the assignments. Development background in Java or .net would be a plus. Document support processes, standard methodologies, and resolution steps for recurring issues. Willingness to work in a 24/7 shifts. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we ve provided marketers from the world s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology.

GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Other related duties assigned as needed. EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE, SKILLS & ABILITIES Knowledge of the company s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment FIS JOB LEVEL DESCRIPTION Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable.

Company: Marsh Description: Why it is important to fill this role, and what would happen if the role isn t filled? This role is to provide production support RTB for PPM application on Unqork no code platform, which is being rolled out to all countries globally. This requirement is to add more people to PPM support, in line with the business plan to onboard more users in year 2025. If the role is not filled we risk misses on the program for all aspects of the planning and execution mentioned above? Yes Why it s important to fill this role now; whether opening the position next quarter was considered and why that was ruled out? In PPM, ~7500 users are planned to onboard in year 2025. We need additional people to support this application across regions and time zones. If relevant, what defined program of activity (e.g., Operational Excellence, Data Center Exits, etc.) this role is intended to support? Operational excellence If relevant, whether this role is part of a deliberate insourcing effort to convert contractors to regular employees? Not insourcing role, it s new addition to PPM support RTB How the role is funded - whether through the existing budget (i.e., operating expense) or through a formal, approved restructuring program? PPM RTB Why the position is being opened in the listed location(s), and what other locations - particularly lower-cost locations - were considered and why these were ruled out? These are in low-cost locations - Mumbai/Pune, India The justification must be clear, answer all the questions below and if they are not in a low-cost location (IE India/Mexico) you must include a valid reason as to why? Not applicable Why the role was opened at the listed grade level, and whether a lower grade level was considered and the rationale for why a lower-level role was ruled out? This is the grade required for this role

Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as Great Places to Work in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation s Corporate Equality Index (CEI). This index is the nations foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. What You ll Be Doing: What You ll Be Doing: Be a part of an application development team through the requirement, design, development, and QA SDLC cycles with a focus on C#, cloud computing, and relational database technologies. Lead aspects of our services-based solutions and internal applications to ensure consistency, quality, architectural integrity, scalability, and availability. Investigate and integrate advances in software engineering technology and practices into the overall development process; these areas should include, but are not limited to programming languages, relational database systems, application frameworks, software processes, software automation, and system optimization / scaling Help to resolve questions of program intent, software requirements, and inclusion of internal checks and controls Collaborates with team and business owners in the development and/or execution of all types of software development considering the objectives of the organization Participate in the full systems lifecycle with solution design, development, implementation, and product support using agile methodologies. Maintain source-code repository and participate in deployment of code into production. Help explore and implement new technologies. Communicates the status and forecasting of these projects to internal stakeholders through a variety of methods Identifies new technologies that will benefit short and long-term department goals. Produces and implements enhancements to existing designs as needed. The Experience Youll Need (Required): Strong technical knowledge of C# and experience in newer versions of .Net framework and .net Core Strong technical knowledge of SQL and experience in SQL Server 2019 or newer Experience using a unit testing framework Ability to consistently operate with a strong focus on attention to detail Ability to produce work with an exceptional high level of accuracy Anticipates, recognizes, and proactively solves problems effectively Worked in an Agile environment 3+ years experience working in software-engineering related occupations Bachelors degree from an accredited university in a related field Finishing Touches (Preferred): Experience developing in Microsoft Fabric or other analytics platforms Familiarity with Microsoft Azure family of products (DevOps, Functions, App Services, Databricks, etc) Adept at writing SQL queries. Fundamental understanding of relational databases and MS SQL Server Proficient with design patterns, security, performance, UI components and caching Track record in establishing strong relationships with other team members and business-related people. Intense intellectual curiosity and an ability to view old problems with a fresh perspective Excellent written computer and oral communication skills Experience working in a healthcare related field Experience in scripting languages such as Python ESSENTIAL JOB FUNCTIONS Specific vision abilities, including close vision, operate computer screen for extending periods of time May be required to sit or stand for extended periods of time Ability to read, write and speak the English language fluently Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

Position Type: Full-Time Work Type: Remote Role Company Description We are a product based company that provides comprehensive software solutions for research facilities in Universities and Institutions worldwide. Please visit www.IdeaElan.com for more information. Job Description We are looking for a Support Specialist with excellent communication skills and 1-3 years of experience in providing technical or product support. The ideal candidate should be customer-oriented, proactive, and capable of resolving client issues effectively. Key responsibilities Respond to customer queries via email, chat, or call. Understand the SaaS product to assist clients with their issues. Work closely with internal teams to resolve technical problems. Maintain documentation of issues and resolutions. Ensure timely follow-up and closure of all support tickets. Required Experience Excellent written and verbal communication skills. Customer-first mindset and ability to handle queries professionally. Basic understanding of SaaS platforms or willingness to learn. Organized, detail-oriented, and a good team player. Prior experience in a B2B SaaS company. Working Hours This is a full-time remote position that requires availability during 2:00 PM IST - 11:00 PM IST.

Responsible for executing Ford Credit s multiyear, Google cloud transformation strategy for Data platforms. Leading enterprise goal of building a modern scalable, secure & high availability Datawarehouse in Google cloud, to enable customer centric view of data and enables enterprise AI strategy and roadmap. Mentor and m anage delivery team of 60+ in-house employees including Sr. Engineering managers, Principal engineers and data scientists/engineers & extended purchased services vendor partners teams. Must Have Skills - 12+ years of technical leadership experience in delivery of Data Warehouse Solutions on prem or on cloud for large companies, and business adoption of these platforms to build insights & analytics 15+ years experience leading technical teams, delivery complex projects using Agile methodologies, and product support of those solutions. 10+ managing global supplier/cost effective sourcing partners . Solid knowledge of cloud data architecture, data modelling principles, DevOps, Data compliance, global (North America/Europe) data protection laws , security and data governance Very strong leadership and communication skills exhibiting right negotiating posture with customer and program teams to make the right decisions. Demonstrated experience required in engineering Data warehouse solution in Google or other cloud systems. Driven and managing complex projects & aggressive timelines Google Cloud certified professional Data Engineer Master s degree in- Computer science, Computer engineering, Data science or related field Experience on Google cloud with deep understanding and design and development experience with Google Cloud Platform products on Infrastructure, Data management, Application Development, Smart Analytics, Artificial Intelligence, Security and DevOps Knowledge of most of the following: Extract, Transform and Load (ETL) & Big Data Tools: BigQuery, Cloud Dataflow, Cloud Proc, Cloud Pub/Sub, Cloud Composer, Google Data Studio, Google Cloud Storage. Data Quality and Governance Designing, building, and deploying ML pipelines (MLOps) to solve business challenges using Python/BQML/Vertex AI on GCP. Work closely with data scientists to help deploying their models. Proven track of managing large global budgets, and organization change management. Ability to negotiate with and influence stakeholders & drive forward strategic data transformation Quick learner, self-starter, energetic leaders with drive to deliver results. Empathy and care for customers and teams, as a leader guide teams on advancement of skills, objective setting and performance assessments. Good to Have Skills - Experience in technical program management & delivering transformational projects Building high performance teams Managing/or working with globally distributed teams Prior experience in leveraging offshore development service providers Experience in a Fintech/ Banking or large manufacturing company. Accountable for supporting the creation of the modern Datawarehouse platform in Google Cloud that enables Analytics, insights & AI/ML at speed. Managing stakeholders and projects, collaborating on prioritization strategies, roadmaps, architecture & features delivery Leading enablement of new GCP BQ capabilities & engineering patterns for enterprise-wide adoption. Accountable for ensuring banking regulatory compliance & reporting Provide technical leadership in design & delivery of Google cloud data platform, using agile practices and delivering continuous business value Drive business adoption of new scalable and reliable data platform for enterprise s data analytics, Insights & AI/ML modeling requirements Collaborate with Architects and cross functional application/product teams and Ford Data Factory team to integrate data solutions required to support multiple parallel projects Familiarity with hands-on development of reusable solution patterns with advanced GCP tools & guide teams on how to effectively use these tools Be the trusted partner of business customers and engineering teams in solving technical and business problems. Effectively manage team s priorities, backlogs and help remove roadblocks, to drive key business results Lead communication of status, issues & risks to key stakeholders Stay abreast on technology advancements and ensure team keeps updated on skills Experience leading large team of data engineers & developing talent, performance management. Leverage cloud AI/ML Platforms to deliver business and technical requirements. Manage data engineers and ML engineers that work with teams of data scientists, data analysts, and architects to successfully deliver ML/AI projects.

Application Developer Workday DUTIES AND RESPONSIBILITIES Determines activities necessary to complete Requirements Management effort, including identification of stakeholders, and the selection of Requirements Management and business analysis techniques in accordance with the guiding principles of the Ensono Delivery Methodology. Organizes and synthesizes complex information provided by stakeholders, formulating information into business, functional, and non-functional requirements, documented in a correct, clear, concise, comprehensive, and cohesive format. Develops a requirements management work-plan to manage own and teams activities, priorities, tasks, deliverables, and schedule, in coordination with the Project Manager. Effectively facilitates requirement sessions and uses a variety of elicitation techniques to obtain needed information from stakeholders to form business, functional, non-functional requirements, that includes, but is not limited to, process mapping, JAD sessions, use cases, storyboards, prototyping, etc. Understands business problems and opportunities in the context of requirements and recommends solutions that enable the client to achieve its goals while balancing the climate, priorities, capabilities, and constraints of both client and Ensono. Analyzes feasibility and resource changes as a result of requirements modifications through impact analysis reporting. Informs and advises affected parties of business impact. Participates actively in the development of testing strategies and test plans to ensure requirements are validated accurately. Manages conflicts, issues, and changes to requirements to ensure that stakeholders and project team remain in agreement on the solution scope, while working with the Project Manager. Responsible for designing, configuring, testing, and implementing workday features, business processes and enhancement requests. Provides product support for various Workday modules via ServiceNow. Conducts gap analysis, reviews, and recommends process optimization opportunities. Gather, build, and test requirements for multiple modules within Workday HCM, Payroll, Absence, Benefits, Compensation, Talent, and Recruiting. Creates advanced reports and dashboards based on business need. Participates in various HR projects to provide technical HR system support. Responsible for system upgrades and modifications including identifying requirements, configuration, testing, and implementation. Ensures accuracy of data through routine data audits and validation. Provides support and collaborates with technical team on all HR related integrations including the management of current integrations as well as the development and implementation of future integrations. INDIVIDUAL CONTRIBUTOR: Fully functional and self-directed. Provide formal mentorship. High complexity assignments-owner. Moderate complexity assignments owner (1 or >) Low complexity assignments provide oversight/review. Regularly leads self and established as specialist. Sees the whole picture and adjusts work accordingly of the Ensono Delivery Methodology, with primary focus in the Requirements Management domain. Engages on Projects with Project Complexity = 2-3 PRODUCT KNOWLEDGE AND UNDERSTANDING: Develops, maintains and demonstrates comprehensive knowledge of clients and Ensono s technical and business environments. Considered as value-add by the customer to their business success. Considered knowledgeable on use of Ensono Delivery Methodology Requirements Engineering and Change Management procedures. Considered knowledgeable on Ensono organization structure and culture and typical Delivery Tools. Considered knowledgeable of Ensono products, services, and solutions. REQUIREMENTS PLANNING AND ELICITATION: Identifies requirements scope and deliverables and plans for requirements gathering accordingly. Determines and utilizes appropriate requirements elicitation and management techniques based on scope and nature of project. Forms and presents probing questions to elicit information necessary to define requirements. Identifies and accurately captures information pertinent to solution requirements. Determines when and how to modify approach and/or use alternative elicitation techniques. Effectively describes the importance and value of requirements elicitation process mapping, JAD sessions, use cases, storyboards, prototyping, etc. Participates in internal knowledge sharing discussions related to requirements planning and elicitation. Contributes to identification of process improvements related to requirements planning and elicitation techniques. REQUIREMENTS WRITING AND MANAGEMENT: Self-directed during requirements management and/or documentation. Organizes and synthesizes complex information to formulate business, functional, and non-functional requirements. Documents requirements into an accurate, clear, concise, comprehensive, and cohesive work package. Ensures functional requirements address the business needs. prioritizes requirements based on factors such as business value, cost to deliver and time constraints. Presents requirements in an understandable format to validate with stakeholders. Contributes ongoing improvement of requirements standards, reusable requirements and requirements management techniques. MEETING MANAGEMENT: Prepares agenda and materials to ensure meetings are effective. Facilitates meetings and communicates effectively. Uses considerable meeting management skills to keep discussions focused and organized. Identifies areas of common agreement and use negotiation skills to reach agreement in areas of conflict. Recognizes subjects which have political implications and uses politically sensitive approach to discuss such subjects. BUSINESS AND SOLUTION CONSULTING: Understands client s business issues and goals related to marketing databases/solutions. Occasionally recognizes opportunities beyond the underlying business needs and issues, and contributes to consulting stakeholders in exploring these opportunities. Able to conceptualize a solution and enable stakeholders to understand the solution s capabilities, boundaries, dependencies, constraints, and assumptions from a business perspective. The associate is expected to be able to interface with upper-level internal and client stakeholders and communicate effectively. CONFLICT RESOLUTION: Recognizes conflicts and issues as they are encountered. Facilitates discussion and agreement on handling of conflicts. Works with Project Manager to ensure conflicts and issues are tracked to resolution. BUSINESS ANALYSIS: Understands and effectively utilizes appropriate business analysis techniques to organize and synthesize large amounts of information into a simplified view. Captures and illustrates stakeholder desires and/or current state using a combination of textual formats, models, diagrams, and matrices. Ensures business goals are aligned to the underlying business needs and identifies gaps that may prevent the business from reaching goals. Evaluates business processes based on a big picture view while also understanding the details related to each process step. Demonstrates broad understanding of general business functions and the relationships between them; broad knowledge of marketing is desired. Works toward identifying and defining key performance indicators (KPIs) to measure business operations SUPERVISORY RESPONSIBILITIES This position does not have direct reports but may mentor less experienced associates in the role. QUALIFICATIONS 5 years of related experience with a Bachelor s degree; or 3 years and a Master s degree; or a PhD without experience; or equivalent work experience 3-5 years of hands-on configuration experience in Workday Core HCM & Benefits Bachelors Degree Desired 2-4 years experience writing detailed business and functional requirements in general. Any experience in working with the HR partners to drive requirements in HRIS function would be preferred. At least 2-4 years experience with designing, configuring and testing the solution developed in Workday or Peoplesoft related to HRIS. At least 2 years experience with the solution development lifecycle Can manage and resolve incident tickets and enhancements as per the define SLAs. Begin working towards Certified Business Analysis Professional Certification Workday Pro Certification in Benefits is a plus. JR012102 Next Job Posting IT Process Analyst Social Share

Your Future Evolves Here Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference working in everything from scrubs to jeans. Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as Great Places to Work in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation s Corporate Equality Index (CEI). This index is the nations foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you re looking for a place where your work can be personally and professionally rewarding, don t just join a company with a mission. Join a mission with a company behind it. What You ll Be Doing: What You ll Be Doing: Be a part of an application development team through the requirement, design, development, and QA SDLC cycles with a focus on C#, cloud computing, and relational database technologies. Lead aspects of our services-based solutions and internal applications to ensure consistency, quality, architectural integrity, scalability, and availability. Investigate and integrate advances in software engineering technology and practices into the overall development process; these areas should include, but are not limited to programming languages, relational database systems, application frameworks, software processes, software automation, and system optimization / scaling Help to resolve questions of program intent, software requirements, and inclusion of internal checks and controls Collaborates with team and business owners in the development and/or execution of all types of software development considering the objectives of the organization Participate in the full systems lifecycle with solution design, development, implementation, and product support using agile methodologies. Maintain source-code repository and participate in deployment of code into production. Help explore and implement new technologies. Communicates the status and forecasting of these projects to internal stakeholders through a variety of methods Identifies new technologies that will benefit short and long-term department goals. Produces and implements enhancements to existing designs as needed. The Experience Youll Need (Required): Strong technical knowledge of C# and experience in newer versions of .Net framework and .net Core Strong technical knowledge of SQL and experience in SQL Server 2019 or newer Experience using a unit testing framework Ability to consistently operate with a strong focus on attention to detail Ability to produce work with an exceptional high level of accuracy Anticipates, recognizes, and proactively solves problems effectively Worked in an Agile environment 3+ years experience working in software-engineering related occupations Bachelors degree from an accredited university in a related field Finishing Touches (Preferred): Experience developing in Microsoft Fabric or other analytics platforms Familiarity with Microsoft Azure family of products (DevOps, Functions, App Services, Databricks, etc) Adept at writing SQL queries. Fundamental understanding of relational databases and MS SQL Server Proficient with design patterns, security, performance, UI components and caching Track record in establishing strong relationships with other team members and business-related people. Intense intellectual curiosity and an ability to view old problems with a fresh perspective Excellent written computer and oral communication skills Experience working in a healthcare related field Experience in scripting languages such as Python ESSENTIAL JOB FUNCTIONS Specific vision abilities, including close vision, operate computer screen for extending periods of time May be required to sit or stand for extended periods of time Ability to read, write and speak the English language fluently Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business. Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status .

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Business Services with focus on Calypso, to join the Mumbai /Pune technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Business Services, you would provide first-line functional support to clients, troubleshooting and resolving reported issues in a timely and professional manner. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets. With this position we offer : Join the Client Services organization, has been providing Cloud clients with secure and reliable services around Calypso solution since 2008. Cloud Managed Services provide additional business services to our Cloud clients to help them achieve maximum business value from the application. Our clients and team are based around the globe and demand for Cloud Managed Services is growing fast. Roles & Responsibilities - As a Specialist - Client Managed Services - Business Services , your focus will be defining and implementing software solutions. Besides working closely with your colleagues in Mumbai / Pune, you will also work closely with Nasdaq teams in other countries. Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting etc Investigate operational issues reported by Client s users Suggest how to resolve an issue and how to prevent its reoccurrence Provide advice relating to Client implementation of Calypso Following approval, make changes to functional configuration of the system Check the execution (success, failures) of scheduled tasks Supervise the exceptions related to real-time interfaces Analyse & identify the root cause of failures/exceptions and detail the possible solutions Proactively look for ways to improve customers usage of the application In case of software defect, build helpdesk ticket including a test case that explains the issue; demonstrate the issue to Product Support team if needed Prioritise for the deployment of a hotfix into a test environment Perform pre-validation testing of hotfixes or config changes in Client s test environment We expect you to have: (Minimum Qualifications) Master s degree in Finance (preferably), Mathematics, Business, Computer Science or I.T. Excellent verbal and written communication skills in English Knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle. P&L reporting, including attribution and key concepts Understanding of Risk, Pricing, analytics Front and Back-office reporting Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data At least 7 years experience in the capital markets sector (Business Analyst, Operations) It would be great if you (Preferred Qualifications) CFA, IMC or CISI qualified or other post graduate finance qualification Calypso knowledge would be a strong advantage (you will receive Calypso training and will be expected to pass your Calypso certification) Other application knowledge e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp Proficiency using Bloomberg Terminal Market data sources (e.g. Bloomberg SAPI, Data License) Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft Knowledge of regulations impacting investment banks and asset managers Advanced Excel skills Does it sound like you? As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

As the Consultant, Firki Product: Firki (70%) Implementation & Support Act as the primary point of contact for the Firki Program team, managing all implementation requests and user support. Lead the implementation and quality check of product features (e.g., gamification, WhatsApp bot, content discoverability). Work with program partners to ensure alignment in implementation and surface need. Create and maintain implementation documentation, user guides, internal workflows, SOPs, and FAQs. Resolve user queries related to programs, courses or the platform. Ensure platform/program readiness and platform hygiene before and after launches. Design user surveys, gather feedback, participate in user interviews and observations to improve user experience and the product. Monitor usage data, identify patterns, and recommend iterative improvements. Program & Partner Collaboration Communication and collaboration with other teams using Firki or its infrastructure. Share product updates, usage tips, troubleshoot, and resolve issues with relevant stakeholders. Train or onboard new members or program stakeholders to use features effectively. Proactively identify areas where tech solutions can improve experience or scale programs. Team support Contribute to Firki team projects as and when needed. Represent the product and the Firki team at meetings, webinars, and conferences. Collaborate with other verticals at Teach For India as and when needed. Be part of team calls and other initiatives within the team. Cross-Team Product Support (30%) Support product pilots and shared infrastructure projects across other Movement Building verticals. Help draft user journeys, feedback forms, or implementation SOPs for shared features. Bring back user insights to the core product team and support iteration. As a Consultant at Teach For India Contributing to the team goals and priorities beyond individual goals and priorities Serving as an ambassador of the Teach For India brand and an advocate for our work and for educational equity in our country through both internal and external communication after commiting time in our classrooms to understand our work more deeply. Supporting with key organizational areas such as Recruitment, Selection, Fundraising, Volunteering, Movement Building.