2134 Product Support Jobs - Page 17

As a Front Line Support Specialist, you will be responsible for providing customer support via live chat, tickets, and telephone. Your primary duty will involve troubleshooting both technical and non-technical issues that customers encounter with our products. In this role, you will have the opportunity to interact with customers of varying levels of product knowledge and technical proficiency. Your responsibilities will include answering questions, delivering support, and ensuring that customers have a clear understanding of the information provided. Additionally, you will be required to record customer inquiries and responses in their accounts, thereby maintaining accurate documentation of...

As a Product Support Specialist at Locad, you will play a critical role in ensuring the smooth operations of our systems by providing first-level technical support. Your primary responsibilities will include efficiently triaging and resolving issues to guarantee uninterrupted service delivery. Additionally, you will be responsible for offering comprehensive product support to internal teams, effectively communicating product features to enhance their understanding. You will collaborate closely with the customer support team to facilitate the provisioning of system access for both external and internal users. By developing and maintaining a robust product support framework and documentation, ...

The Benefits Operations Administrator (BOA) plays a crucial role in processing all activities pertaining to client benefits plans within Wipro tools while ensuring the fulfillment of client Service Level Agreements. It is imperative for the BOA to acquire a deep understanding of client plan provisions, identify opportunities for knowledge enhancement, and consistently deliver high-quality and timely services. One of the key responsibilities of the BOA is to effectively prioritize work in order to address client needs promptly. By demonstrating a comprehensive understanding of client plan provisions and actively engaging with clients to address their queries in a timely manner, the BOA ensure...

We will count on you to: Works closely with the Business Analysts and developers to understand the business requirements by reviewing the business requirements documentation, functional specifications and use cases Lead in design and development of application modules to satisfy business requirements Ensure the documentations prepared for technical design documents, including technical specifications, migration instructions, migrations tickets, unit test scripts and results, etc. according to established industry standards and templates Provides and maintains source code in accordance with agreed upon standards Ensure proper testing for all the integrated applications are completed along wit...

You are excited about creating change because your skills can help the greater good of every customer, industry and community. We are hiring a talented USI-CTS L1 Support to join our team. Experience - 1-3 years Location - Hyderabad Work Timings - 12-9pm IST ",

-Achieve sales, marketing and financial objectives for relevant products -Sales of product within approved price range - Advise on maintenance of inventory levels so that the Company and customer expectations are met - Develop new initiatives to grow sales and profit lines -Promote maximum usage of Bio-Rad products on all systems in given customer sites - Responsible for coordinating between customers and other departments in the company to ensure customer satisfaction. - Responsible for calling on all current and prospective customers on a regular basis - Responsible for ensuring that the company is achieving its objective of customer satisfaction at all times and reports promptly to the Sa...

Develop and execute zonal sales strategies aligned with company objectives. Achieve monthly, quarterly, and annual sales targets for construction chemical products. Manage, guide, and motivate a team of Area Sales Managers / Sales Executives. Identify and appoint distributors, channel partners, and applicators across the zone. Build and maintain strong relationships with architects, consultants, contractors, builders, and key decision-makers. Monitor competitor activities, pricing, and market trends to recommend corrective actions. Ensure effective implementation of promotional campaigns, trade meets, and product demonstrations. Review sales performance, prepare forecasts, and submit regular...

Act as Subject Matter Expert on Oracle EBS (SME) Financials (GL, AP, AR, FA, CM, SLA) and Revenue Management and Billing (ORMB) modules Possess hands-on experience with Oracle E-Business Suite Release 12, with strong knowledge of Revenue Management and Billing (ORMB) functionalities, configuration, and testing. A solid understanding of the ORMB data model is essential. Configure Oracle EBS Modules (GL, AP, AR, FA, CM) and Oracle RMB (Billing, Contracts, Pricing, Rating, Invoicing) as per business needs Participate in Oracle EBS to Cloud migration or upgrade initiatives (Preferred) Drive issue resolution and root cause analysis across P2P and O2C business cycles Diagnoses and resolves complex...

This is a hybrid position normally defined by 3 days in office, 2 days WFH. Candidates should be prepared to work holidays, all shifts including India overnight hours. Provide product support by responding to incidents in a timely manner, interpreting queries and problems, examining data, error logs, and utilizing all available support material and tools to successfully resolve the problem. Work collaboratively within a team and mentor new hires to resolve customer issues in a timely manner. Develop and maintain effective customer communications by managing the customers expectations through use of negotiation, persuasion, diplomacy, and clear communication in the English language, ensuring ...

Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems). Key Responsibilities Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and debugging complex systems (e.g., electro/mechanical equipment, computer, complex software, or networked and wireless systems). Job Requirements Specializes in providing assistance to field engineers, technicians, and product support in diagnosing, troubleshooting, repairing and deb...

Position Summary MetLife established a Global capability center (MGCC) in India to scale and mature Data & Analytics , technology capabilities in a cost-effective manner and make MetLife future ready. The center is integral to Global Technology and Operations with a with a focus to protect & build MetLife IP, promote reusability and drive experimentation and innovation. The Data & Analytics team in India mirrors the Global D&A team with an objective to drive business value through trusted data, scaled capabilities, and actionable insights. The operating models consists of business aligned data officers- US, Japan and LatAm & Corporate functions enabled by enterprise COEs- data engineering, d...

Job ID 26-259 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination a...

Career Category Quality Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives...

Service and Support General Job Description: The service and support team maintains direct contact with customers pre-sale or post-sales or both. Role and Responsibilities: Customer service includes communication via telephone, email, chat or through other social media platforms Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue(s) Ensures delivery of objectives and client expectations are met in accordance with contractual obligations Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures Conduct techn...

We are looking forward to hire Automation Anywhere, RPA Professionals in the following areas : Strong understanding of Automation Anywhere Architecture and Its components like IQ bot, Bot Insight and AARI At least 4-5 years experience in Installing, configuring and managing RPA platform as administrator in V 11, A2019 and A360 Administrative experience in any Virtualization or Cloud platform (Azure/GCP/AWS) with RPA is must Should have experience in ITIL principles in Incident, Request, Change and Problem management Responsible to work towards achieving the SLA metrics and align with business Experience is monitoring the Robots and raise Incidents for process failures based on the process cr...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : AS/400 COBOL 400 (Programming Language) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software...

Job Title: Senior Manager - Service Delivery Location: Hyderabad Candidate expectations: 15+ years of operations experience within a BPO/ Contact Centre with last few years managing and running the operations. 5+ years of leading programs with minimum headcount of 300-400 FTEs across the 24/7 Experience of working with technical clients (domain / industry / customer) with expertise in Technical Support will be preferred. Candidate to have some prior experience in managing technology-based businesses with very high customer service orientation Proven track record in leading and motivating large teams, with the ability to attract and nurture talent Demonstrated success in exceeding performance...

Thomson Reuters is an Great Place to Work certified Organization" is hiring .Net API Technical Support Engineer having vast experience working in wide variety of API and willing to work with large support team. To provide second level support to internal stakeholders and 3rd party engineers with regard to Thomson Reuters products, and to interact with customers to resolve complex issues. To perform customer site maintenance and repair activities. The role leverages innovative technologies to ensure global consistency of support tasks. About the role In this role as a .Net API Technical Support Engineer , you will: Provide engineering expertise on several complex products. Interface with prod...

Job Title: Product Support Specialist Location: Remote Employment Type: Full-Time Experience Level: 13 years About House of EdTech At House of EdTech (Goenka Kachave LLP), we don’t just educate—we empower! Founded by IIT Kharagpur alumni, we have transformed the careers of millions through our cutting-edge courses in AI Tools, Stock Market, Personal Finance, Data Science, and MS Office. With 600+ employees, 10+ offices across India, and 250 Cr+ ARR, we are expanding our team in Kolkata—and we’re looking for talented Product Support Specialists who can master our products, guide our learners, and help them make informed decisions. If you have strong academic credentials, a passion for learnin...

Key Responsibilities: Manage and oversee customer support operations across all channels (calls, WhatsApp, email, social media, chatbots). Implement and optimize support tools and technology used in the D2C industry (CRM, ticketing, automation). Handle escalations and ensure speedy resolution with empathy and accuracy. Track and analyze support performance metrics (TAT, CSAT, NPS). Coordinate with operations, delivery, and product teams for issue resolution. Build and maintain SOPs for support workflows. Train and guide support team or outsourced teams as we scale. Educational Qualification: Bachelors degree in BBA, B.Com, Food Technology or any related field. Experience: 13 years of experie...

Interact with clients, partners, and software developers to provide advice and assistance and achieve customer satisfaction. Identify, analyze, and document product bugs and fixes relating to reporting, databases, application servers, and new technologies for product management and engineering teams Complete or assist with customer product installs as needed Meet personal Productivity, Efficiency, and Quality metrics Prioritize and resolve issues of the highest technical and business severity Handle customer concerns and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers Keep...

You should have a minimum of 2-3 years of experience in Bio Medical Engineering with knowledge in Anaesthesia Machines. Your responsibilities will include: Training and Development: - Creating training materials such as presentations and videos. - Providing product and application training to sales and service engineers, as well as dealer engineers. - Coordinating and organizing training sessions and events. Product Support: - Evaluating and testing products. - Assisting the All India product team with demonstrations and inquiries. - Compiling product comparisons, catalogues, and ensuring tender compliance. - Supporting the field technical team in resolving application and software queries. ...

Wipro Limited is a leading technology services and consulting company focused on building innovative solutions to address clients" complex digital transformation needs. With over 230,000 employees and business partners across 65 countries, Wipro helps clients realize their boldest ambitions and build future-ready, sustainable businesses. The role aims to provide effective technical support to the process and resolve client issues directly or through timely escalation to meet process SLAs. Responsibilities include managing transactions as per required quality standards, fielding incoming help requests from clients, documenting pertinent end user information, updating availability in the syste...

As a Technical Sales Engineer at Techsol Engineers, located in Peenya, Bengaluru, your primary responsibility will be to drive sales growth for engineering products within the industrial sector. You will be tasked with identifying customer needs, providing technical support, and ensuring customer satisfaction through solution-based selling. Your key responsibilities will include driving sales efforts for engineering products such as tube fittings, valves, and connectors by identifying prospective customers and managing client accounts. You will need to leverage your technical expertise to assist customers with product selection, technical inquiries, and troubleshooting. Building strong relat...

Technical Customer Success Support (Mumbai & Bangalore) Mumbai Suburban, India Job Description Technical Customer Success Support Executive Company Overview Aditi Tracking has been at the forefront of the telematics industry in India since 2011, offering innovative solutions for vehicle tracking and fleet management. With a commitment to excellence and cutting-edge technology, we empower businesses to optimize their operations and enhance productivity. https://www.adititracking.com/ Job Title: Technical Customer Success Support Executive Industry: GPS / Telematics Location: Mumbai Job Description: We are looking for a Technical Customer Success Support Executive who will help our customers u...