2134 Product Support Jobs - Page 19

We are looking for a skilled Web Developer (Vue.js preferred) to support and enhance our production application, currently hosted on Azure App Service with a Cosmos DB backend and integrations with customers Snowflake databases . This role will focus on ongoing product support, implementing new enhancements, and potentially leading a future migration to alternative cloud providers such as AWS or Google Cloud . Strong experience with Snowflake and Snowpark is required to optimize data workflows and extend our analytics capabilities. Responsibilities Maintain and enhance our existing Vue.js (Nuxt/Vite-based) application. Work on new feature development and bug fixes, ensuring high-quality code...

We're seeking a customer-focused Product Operations Executive to be the bridge between our healthcare clients and our technical teams. You'll provide expert support for our B2B digital health platform, manage technical setups, and ensure seamless customer experiences. Core Responsibilities Product Support: Handle inquiries on product features, issue investigation and resolution, where required in collaboration with other teams. Customer Onboarding: Supporting customers on setups of their preferred product configurations involving white-labelling, configuration of their 3rd party service accounts. Customer Success: Help customers derive the best value for their business from the product featu...

Experian is hiring for Product Support Role - IDF Experian India is looking for candidates for Product Support Role & responsibilities : Build monthly MIS & quarterly reports Take care of preliminary Onboarding formalities / checklist for a client & help with customer calls / demo Work with cross-functional team (technical as well as functional) and be engaged with clients on Product related query resolution Ensure data quality checks at periodic intervals Work with Product Consultants for Data analysis and rule reviews Take care of overall query management and incident management and reporting the same to client Preferred candidate profile : We are looking for someone with a Bachelors degre...

Hiring for ITES sector You can start your career in voice and chat process you can get promoted or switch after 12-18 months 05 days working both side cabs No charges WhatsApp details on HR 88266 73317

You will be responsible for developing and managing Power BI solutions by designing, developing, and maintaining Power BI reports and dashboards from scratch. Additionally, you will integrate data from various sources into a data lake, ensuring data cleanliness, accuracy, and accessibility. Troubleshooting and resolving issues related to data integration and dashboard functionality will also be a part of your role. Moreover, you will create and maintain data models to support reporting and analytics needs, design and implement ETL processes to move data from source systems to the data lake and Power BI, and optimize Power BI reports and dashboards for performance and usability. Documentation...

Wipro Limited is a leading technology services and consulting company dedicated to creating innovative solutions for clients" complex digital transformation needs. With a global presence of over 230,000 employees and business partners across 65 countries, Wipro helps clients achieve their boldest ambitions and build sustainable businesses for the future. The company is committed to helping customers, colleagues, and communities thrive in an ever-changing world. Role Purpose: The role aims to provide effective technical support to the process and address client issues promptly to meet process SLAs. Key responsibilities include: Supporting the process by managing transactions according to qual...

Job Purpose: This solution-focused professional will be responsible for new /old opportunities within existing and prospective clients. Responsibilities: Drives sales of resold services such as renewals, product support etc. Has ability to address end customers, channel partners & vendors. Works with internal product sales teams to drive incremental revenue opportunities Meet or exceed assigned sales target. Performs reporting functions on an ongoing and timely basis including Quotes, Bookings and renewals. Meets End Users / Partners to convey the benefits of our services and the prices thereof. Generates documentation to ensure that the orders booked are taken up for invoicing for the servi...

Associate Support Engineer is responsible for providing first level support for Precisely products to its customers. It is a customer facing role, you need to be passionate towards serving customers, troubleshooting, and finding solutions. WORKING HOURS & OFFICE - Bengaluru - Hybrid ~9 hours shift (flexible to work in shifts) 24x5 Weekdays On-call - Weekends What you will do: Receive telephone calls and emails from English-speaking customers/partners concerning technical issues. Open Support cases for each call and update cases in the call tracking system on a consistent basis. Take ownership of customer/partner inquiries and gather and analyses appropriate diagnostic information. Follow up ...

Manage customer support technical issues daily, including verifying issues, isolating and diagnosing the problem, and resolving the issue. Provide technical support to partners, sales engineers and post-sales consultants via telephone, email and the web. Reproduce product behaviours to determine the problem root-cause(s), issue work-arounds and solutions. Coordinate with Quality Assurance and Engineering teams to report and solve product defects. Author, edit, publish an online knowledge base of known issues/solutions. What Wed Like to See Articulate well and have skills in customer relatonship responsiveness, sensitivity, diplomacy Are comfortable working both independently and collaborativ...

Technical Project Management: Lead the development of domain controllers, infotainment systems, and instrument clusters for Indian and global customers in both passenger and commercial segments. Manage all project phases from acquisition and planning to series implementation, ensuring compliance with customer requirements. Strong experience in cluster/ IVI/ Infotainment/ Climate control Customer Interface: Act as the primary technical interface for customers, handling technical agreements, project execution, and product support. Coordinate technical discussions and ensure that customer expectations are consistently met. Team Management: Lead, mentor, and empower a multidisciplinary team to m...

Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin Use technical skills to ensure the accuracy of large analytical data sets, automate processes with scripts and macros and efficiently query information from a vast database WExhibit attention to detail when quality checking Green Package analytics and be accountable for the timely delivery of reports to our clients in accordance with Service Level Agreements Engage in meetings with end-users of Aladdin from all levels within the company from Portfolio and Risk Managers to Operations teams and also with our external Clients Support client/user requests relate...

Provide real-time end-user support and implement platform changes based on customer requests. Ensure configuration aligns with Sprinklr best practices and specific client requirements. Collaborate with cross-functional teams including developers, QA engineers, product support, and product managers to resolve issues and contribute to product enhancements. Create and maintain detailed documentation, such as knowledge base articles and FAQs, to support both customers and internal teams. Analyze support processes, identify improvement areas, and implement solutions to enhance customer experience and streamline operations. Identify and deploy Tactical Use Cases (TUCs) as needed. Support the Proje...

We are seeking a dynamic and visionary leader to serve as the Head of Department for Missile Systems and Mechanisms This role is responsible for end-to-end leadership of Built to Print, Built to Specification, and R&D programs across advanced missile platforms The incumbent will oversee a multidisciplinary team comprising systems, mechanical, aerospace, electronics, software, and reliability managers and engineers Key responsibilities include driving design excellence, ensuring timely project execution, optimizing cost and resource allocation, and delivering high-quality outcomes that exceed customer expectations The role also involves strategic planning for futuristic technologies, capabili...

eam Overview The role sits in Aladdin Client Experience (ACX) within Aladdin Client Business (ACB), which is a centralized group who are responsible for supporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk & returns Every day, the ACX team tackles the hardest, most sophisticated analytical problems in FinTech We utilize our in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide exceptional client service to our rapidly growing, global clie...

Customer Support Manager Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Benefits Job Description About Us: The Role We are seeking a Support Manager with a passion for service excellence and a deep understanding of Enterprise B2B SaaS environments. The successful candidate will be responsible for leading our support team, ensuring that we provide outstanding support and service to our customers primarily in the US, operating within Central Time. Pipeline generation and brand awareness through our strategic consulting and technology partners. Customer engagement, retention, and expansion initiatives for our existing enterprise clients. This r...

Responsibilities Diagnose & resolve technical issues reported by customers & distributors. Identify root causes and provide effective solutions to customers. Provide technical support & guidance to customers on product usage & features across the globe. Communicate effectively with customers to understand their needs and provide timely information, both verbally and in writing. Manage & track customer issues, ensuring timely resolution and adherence to service level agreements (SLAs). Work with various teams, such as product development, quality assurance & sales to ensure customer feedback is incorporated into product improvements. Onboard customers across the globe if needed. Provide train...

: B.E/ B.TECH in Critical Care equipment s (Ventilator, Anaesthesia Machine) Job Description: Training and Development Preparing Training Documents like presentations, videos etc. Providing product & application training to sales &service engineers, dealer engineers. Coordination & organization of trainings & gatherings. Product Support Product evaluation and testing. Support to All India product team for demos and other queries. Preparation of product comparisons& product catalogues, etc. Tender compliance verification and query support. Supporting field technical team for solving application and software queries. Field visits on critical issues related to software and product application. ...

Team Lead- Product Support, Customer Service and Support Team Are you someone who believes that Customer Service, support and relationship are the key drivers of an organizations successAre you passionate of providing the best customer experience both internally as well as externally and a great communicatorIf yes, then this m ight be the right opportunity for you to help you contribute to the growth of the leading business solution provider (Thomson Reuters- Great Place to Work Certified) through our legal and tax products . This role assists with day to day management of customer support. This role is a blend of management and hands on operational duties, such as responding to customer que...

What Youll Do This role involves supporting customers facing technical/product level issues. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and maki...

About the roleAt BiteSpeed, providing the highest level of support possible has been a priority from Day 0. We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support, we openly brag about this (**https://apps.shopify.com/bitespeed-fb-messenger-chatbot).Weve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we cant compromise on, it should only go up. What youll doThis role is a mix of supporting customers who reach out over live chat & emails.You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their busine...

You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have a basic knowledge of SQL, JavaScript, Postman API testing and we...

What Youll Do This role involves supporting customers facing technical/product level issues. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and maki...

Lead a team of Workday Support Analysts and manage day-to-day delivery of support services. Identify opportunities for improved support processes, documentation, and training to drive support efficiency. Provide high quality Workday product support across all Workday HCM modules. 5+ years experience with Workday HCM applications, including 3+ years in team/lead management role. Location:Remote, Chennai, Hyderabad, Ahmedabad, Pune, Kolkata

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers. We have an immediate opening for a Technical Assistance Agent . (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, pro...

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers. We have an immediate opening for a Technical Assistance Agent . (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, pro...