1213 Product Support Jobs - Page 19

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines. Job Summary: We are seeking a highly motivated and experienced Customer Service Manager - Support to lead a team of Technical Support Analysts delivering exceptional support to customers of the Oracle Hospitality product suite . This role requires strong leadership skills, a solid technical understanding of the product offerings, and a passion for customer satisfaction. The ideal candidate will ensure service excellence, drive operational efficiency, and foster a culture of continuous improvement and accountability. Key Responsibilities: Team Leadership & Performance Management Lead, mentor, and develop a team of Technical Support Analysts. Set performance goals and conduct regular evaluations. Foster a collaborative, high-performing team environment. Customer Support Operations Oversee day-to-day support operations ensuring timely and effective resolution of customer issues. Ensure adherence to SLAs, KPIs, and Oracle s customer experience standards. Handle escalations and work closely with internal stakeholders for resolution. Process Improvement & Quality Assurance Monitor support interactions to ensure adherence to quality standards. Identify recurring issues and drive root cause analysis. Implement best practices and process enhancements to improve customer experience. Collaboration & Reporting Work cross-functionally with Product Management, Engineering, and Sales teams. Generate and present operational metrics, trend reports, and improvement plans to leadership. Participate in global support initiatives and strategic planning. Training & Development Identify training needs and facilitate technical and soft skills development. Promote a learning culture through coaching, feedback, and continuous knowledge sharing. Required Qualifications: Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field. 10+ years of experience in technical/customer support, with at least 3 years in a leadership or managerial capacity. Strong understanding of hospitality industry solutions, preferably Oracle Hospitality products like OPERA, Simphony, and related systems. Experience installing / configuring / supporting MICROS or Hotel Systems software products will be an added advantage Proven track record of managing support teams in a 24/7 global support environment. Excellent communication, conflict resolution, and stakeholder management skills. Ability to analyze data and derive insights for continuous improvement. Familiarity with support tools like Oracle Service Cloud, CRM systems, and knowledge base management. Preferred Qualifications: ITIL certification or similar service management framework knowledge. Experience in managing remote or hybrid teams. Background in SaaS or cloud-based product support environments. Career Level - M2 Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries. Job Summary: We are seeking a highly motivated and experienced Customer Service Manager - Support to lead a team of Technical Support Analysts delivering exceptional support to customers of the Oracle Hospitality product suite . This role requires strong leadership skills, a solid technical understanding of the product offerings, and a passion for customer satisfaction. The ideal candidate will ensure service excellence, drive operational efficiency, and foster a culture of continuous improvement and accountability. Key Responsibilities: Team Leadership & Performance Management Lead, mentor, and develop a team of Technical Support Analysts. Set performance goals and conduct regular evaluations. Foster a collaborative, high-performing team environment. Customer Support Operations Oversee day-to-day support operations ensuring timely and effective resolution of customer issues. Ensure adherence to SLAs, KPIs, and Oracle s customer experience standards. Handle escalations and work closely with internal stakeholders for resolution. Process Improvement & Quality Assurance Monitor support interactions to ensure adherence to quality standards. Identify recurring issues and drive root cause analysis. Implement best practices and process enhancements to improve customer experience. Collaboration & Reporting Work cross-functionally with Product Management, Engineering, and Sales teams. Generate and present operational metrics, trend reports, and improvement plans to leadership. Participate in global support initiatives and strategic planning. Training & Development Identify training needs and facilitate technical and soft skills development. Promote a learning culture through coaching, feedback, and continuous knowledge sharing. Required Qualifications: Bachelor s degree in Computer Science, Information Technology, Business Administration, or a related field. 10+ years of experience in technical/customer support, with at least 3 years in a leadership or managerial capacity. Strong understanding of hospitality industry solutions, preferably Oracle Hospitality products like OPERA, Simphony, and related systems. Experience installing / configuring / supporting MICROS or Hotel Systems software products will be an added advantage Proven track record of managing support teams in a 24/7 global support environment. Excellent communication, conflict resolution, and stakeholder management skills. Ability to analyze data and derive insights for continuous improvement. Familiarity with support tools like Oracle Service Cloud, CRM systems, and knowledge base management. Preferred Qualifications: ITIL certification or similar service management framework knowledge. Experience in managing remote or hybrid teams. Background in SaaS or cloud-based product support environments.

Roles & Responsibilities: Managing and driving the Business performance through various business analytical reports Liaising with product function of HDFC Bank (Parent company) Digitalising Product journeys and API integration with multiple empanelled vendors Handle communication for new product launch within the organization. Introduction and improvement of policies and processes with respect to existing product portfolio. Assist with analysis of MIS and prepare data and provide data analytics to Sales & Operations team and Management. Reconciliation of Payout MIS for the Business sourced Work closely with the L&D team to design training modules to enable the sales force on the new product variants to ensure better sourcing and business conversion. Liaison with stakeholders and drive towards sales force transformation. Analysis of market share data and provide inputs to the senior management and sales team to enhance and improve business performance Driving various initiatives with the objective of improving sales force efficiency. Assist sales team and drive business through performance trackers, marketing activities for sales team. Design enablers / new contests/campaigns to enhance the sales force productivity in the organization. Desired candidate: Candidates having prior experience with BFSI will be preferred. Excellent at written and verbal communication skills. Excellent Power point and Advanced Excel Skills preferred. Understanding of Liability products. Interested candidates can send their resume at kajal.kori@hdfcsales.co.in

Key Responsibilities Investigate and resolve product-related issues using tools such as 7-step problem solving, iDFMEA, and FIRG. Apply engineering standard work and processes in Product Preceding Technology (PPT), Value Package Introduction (VPI), and Current Product Support (CPS). Lead and manage small to medium range VPC, Wave, or cost-reduction projects independently. Work closely with cross-functional teams, including design, manufacturing, and supplier partners to ensure quality product decisions. Own and execute moderately complex component, system, or product technical tasks with growing levels of independence. Create and manage complete design specifications, including 3D models and engineering BOMs, adhering to international and Cummins standards. Contribute to product verification and validation plans to support design intent and reliability targets. Drive systemic problem-solving and continuous improvement efforts within the engineering process. Document technical decisions, processes, and problem resolution to support knowledge transfer and future projects. External Qualifications and Competencies Required Qualifications Diploma or Bachelors degree in Electrical or Electronics Engineering. Must have experience working with electrical rotating machines. Knowledge of IEC/IS standards is essential. Preferred: Familiarity with high-voltage electrical products. Experience working with cross-functional teams is required. Competencies Product Development & Validation Executes full development cycle, from concept to validation, aligned to system requirements. Product Failure Mode Avoidance Identifies and mitigates failure modes using robust engineering principles. Cross-Functional Integration Drives design reviews and aligns multiple stakeholder inputs into unified solutions. System Requirements Engineering Translates stakeholder needs into actionable design requirements. Communication Effectively communicates with diverse audiences, from technicians to senior management. Collaboration Demonstrates strong teamwork and influence across functions. Analytical Thinking Applies statistical methods and root cause analysis to engineering challenges. Decision Making Makes timely, data-driven decisions that drive project progress. Self-Development & Inclusion Seeks growth opportunities and values diverse perspectives. Additional Responsibilities Unique to this Position Experience 13 years of relevant experience in product engineering, preferably within the automotive, electrical machinery, or industrial equipment sectors. Demonstrated experience handling small to medium VPC, Wave, or cost-reduction projects. Hands-on exposure to design tools, problem-solving frameworks, and manufacturing processes is a plus. Key Skills and Technical Knowledge Engineering Tools & Processes: 7-step problem solving, iDFMEA, FIRG, Engineering Standard Work. Design & Simulation: Mechanical and electrical system design, modeling, and simulation using industry-standard software. Product Lifecycle: Experience across PPT, VPI, CPS processes. Standards & Compliance: Knowledge and application of IEC/IS standards. Controls Integration: Basic understanding of open/closed loop controls and their application in electromechanical systems.

Responsibilities for External Candidates Understand how the ICM product works and how it is used by customers. Work closely with customers to answer questions about the features and capabilities of our product. Specialize in resolving issues pertaining to customer specific configuration and third-party integration. Interact with customers on/off-site to troubleshoot issues, provide workarounds by leveraging your troubleshooting skills. Develop knowledge base articles to reduce troubleshooting time and drive faster issue resolution. Follow and contribute to defined CRM processes to manage customer requests efficiently. Requires collaboration with cross-functional teams. The role may involve travel to customer locations. Qualifications for External Candidates 3+ years previous experience in an Application Support role. Excellent troubleshooting skills with expertise in SQL, stored procedures, and networking knowledge. Knowledge of Windows Azure and Cloud Computing will be an added advantage. Deep understanding of customer support processes and CRM tools. Ability to follow defined processes. Outstanding written and verbal communication skills, presentation skills. Ability to coordinate, follow up, follow through and drive issues to closure proactively. Ability to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customers problem. Willingness to work in shifts and travel on demand. Proven track record in solving problems from a technical and business perspective. Knowledge of contract management systems or workflow systems is a strong plus. Should be open to work in night shift starting from 5:30PM & 9PM IST

Position: Assistant Manager - Print Support Experience: 5+ Years Location: Chennai (deputation) Job Description Your Tasks What You Can Expect as Assistant Manager - Print Support (f/m/d): Hold a Diploma or Bachelors Degree in Printing & Packaging. Possess over 5 years of experience in providing technical support for inks and working on flexo presses. Have strong knowledge of inks, substrates, gravure printing processes, lamination processes, and various applications. Exhibit excellent problem-solving and analytical skills with the ability to troubleshoot and resolve technical issues. Demonstrate the ability to work collaboratively in a cross-functional environment. Possess strong communication and interpersonal skills with a customer-centric approach. Your Profile What You Bring as Assistant Manager - Print Support (f/m/d): Provide on-press technical support in all aspects to existing customers. Demonstrate an understanding of both technical and commercial aspects of products by successfully validating inks on flexo printing from end to end. Show cost-benefit savings to customers by conducting long-run costing trials of inks, driving savings projects such as Ink GSM reduction, reducing machine downtime for ink-related issues, and solvent savings. Analyze customer requirements and provide technical solutions by working closely with both internal and external stakeholders to address quality-related issues, develop, and validate products as per customer requirements. Offer onsite and remote assistance to address customer concerns and troubleshoot issues. Ensure regular communication with customers to identify potential issues, resolve problems efficiently, and optimize satisfaction. Build and maintain strong relationships with customers by providing the required support in product development, online troubleshooting, and solving quality concerns. If you are interested in exploring this opportunity further, please share your resume with the undersigned and connect for an exploratory discussion. Regards, Anjali D Prasad anjali.sinha@siegwerk.com

In this position, the Associate Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all of the following areas: Payroll, Time and Labor/Employee Scheduling, Human Resources, Tax, or Benefits. Primary/ Essential Duties and Key Responsibilities: Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Pro customers Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization Guide daily operations for the UKG Pro and WFM Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours supportQualification: Overall, 8+ years of work experience, with 3+ years of people management experience Has directly handled frontline customer support teams Has experience coaching and/or developing a customer support or technical support team Open to work in EST time zonesPreferred Qualifications/Skills: HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and proceduresInterpersonal Skills: Excellent written and verbal communication skills Conflict resolution Excellent customer service skills Ability to handle multiple tasks under stringent timelines Highly motivated and team orientedEducation/Certification/License: Bachelor's degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered FPC or equivalent industry level certification preferred.

JD For Support Analyst:- Ability to Learn the Project, Product & Support Process. To Support the Project Activities Techno-Functional Learning via participation in Configurations, Master Maintenance, Implementation activities & Product Testing. Ability to perform L1 Support Capable of listening to the complaints & issues from Branch users, HO & Other functions, understanding the issue & appraise the same to the right L2 Team. Co-Ordinate with L2 & L3 team to bring the same to closure. Education Qualification Graduation in any stream Experience 0 to 1 years Working Location- Annasalai, Chennai, Tamil Nadu About MPT Muthoot s IT Division, MPT is one of the Group Companies of Muthoot Pappachan Group. Today information Technology is transforming our world at a stunning pace. Simplifying life in several ways, IT has emerged as the fulcrum around which the whole world is rotating. Muthoot Pappachan Group has already made a foray into the exciting world of IT with Muthoot Pappachan Technologies Limited. (MPT). Launched at Technopark in Trivandrum the company is providing cutting edge IT support to the group companies. We are also providing a wide portfolio of products and services to our external clients, this includes cloud solutions, technology/ innovation consulting services, product implementation services, application development & maintenance/hosting services, ERP/loan management product implementation, android development, infrastructure management, data warehousing & business intelligence, virtualization & green technologies.

Join Infosys BPM as a Technical Support Specialist Empower Customers Worldwide! Are you passionate about technology and helping people? Do you enjoy solving complex technical challenges and making a difference in someones day? Infosys BPM is looking for a dedicated Technical Support Specialist to be the voice of our consumer products and deliver world-class support. What Youll Do: As a Technical Support Specialist , you’ll be the frontline hero for Microsoft’s software, hardware, and services. From troubleshooting issues on Windows and Microsoft 365 to assisting with device connectivity and billing inquiries, your expertise will ensure every customer gets timely, clear, and effective solutions. Engage customers via phone, chat, and email — listen actively, empathize, and communicate technical concepts clearly. Troubleshoot and resolve technical issues related to Windows, Office, Surface devices, and more. Provide remote assistance and manage cases with accuracy and professionalism. Help customers with account management, billing, refunds , and product activations. Collaborate across teams to improve products and customer experience. Stay up-to-date on the latest Microsoft updates, patches, and product releases. Aim for first-contact resolution and consistently deliver exceptional customer satisfaction. What You Bring to the Team: Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience). Prior experience in technical support or customer service. Strong communication skills — you explain tech simply and patiently. Problem-solving mindset with empathy and patience. Familiarity with Microsoft products is a plus; certifications like Azure Fundamentals or M365 Fundamentals are welcome but not required. Comfortable working in a fast-paced environment and supporting customers globally. Why Join Us? Global Impact – Support millions of Microsoft users worldwide. Learning & Growth – Continuous upskilling with Microsoft’s latest technologies. Collaborative Culture – Work alongside experts and grow your network. Flexible Work Environment – (Add if applicable: WFH / Office location details) Be a Problem-Solver – Make an immediate difference by resolving real customer issues. Ready to take your tech support career to the next level? Apply now and become a key part of Infosys BPM’s mission to empower every person and organization on the planet! Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Thanks & Regards, Talent Acquisition Team Infosys BPM Ltd

Job Profile : Senior Network Security Engineer Location : Navi Mumbai,Mumbai Experience Required : 4-5 yrs - Softenger Job Profile : Senior Network Security Engineer Job Location : Navi Mumbai,Mumbai Experience Required : 4-5 yrs Job Description : Required strong experience on Palo Alto and Checkpoint Firewall feature like IPS, VPN, wildfire, sandblast and Geo location and access policy Configuration and Troubleshooting Knowledge of Design and implement Checkpoint firewall solutions to protect the organization s network infrastructure. . Configure and optimize firewall policies to meet security requirements. .He should also be proficient in configuring and managing firewalls, and have knowledge of network threat prevention features The role of Level 2 resource is to validate Change Request Form raised by L1 .Perform major configuration level changes/ DR Drills and validated by Team Lead/ OEM support in addition monitoring performing incident management with respect to NGFW solution. Blocking CVE, IOC as recommended by information security Team. Able to prepare Capacity and preventive maintenance Reports of security devices. Well aware of steps and procedure to take Device Configuration Backup. Familiar how to do device Health Check and Device Monitoring Knowledge of Change and Incident management. Well aware of steps and procedure to perform IOS Upgrade.

Nasdaq Technology is looking for a passionate Customer Support Engineer with focus on Technical Support, to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Customer Support Engineer, your focus will be Providing expert-level technical support to external Customers efficiently resolving AxiomSL product issues via Case Management System, and/or screenshare sessions, including replication and analysis of issues in mirrored AxiomSL support environment. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to todays markets. With this position we offer Join the FinTech Client Support organization, to be the forefront of solving sophisticated financial technology challenges. Improve your expertise to sucriticalitical regulatory reporting solutions while collaborating with top industry professionals. Take this opportunity to become a member of our highly skilled EMEA Product Support Team. Besides working closely with your colleagues in Mumbai, you will also work closely with Nasdaq teams in other countries. Role Responsibilities Takes ownership , replicates, analyzes and resolves Customer issues related to AxiomSL Product functionalities, architecture and infrastructure components within both Customer-owned and the Nasdaq Cloud Platform and environment. Details Incidents and Service Requests processing; communicates with Customer in timely, professional and potactfulanner, with compliance with ISO-9001-based SLAs and SLOs and other internal processes Works closely with with Product Management, Engineering, Operations, and other Support teams (by providing comprehensive information on issue status and investigation results) and by following up on issues and their resolution. Constantly improves personal knowledge of AxiomSL products by passing the required certifications. We expect you to have: (Minimum Qualifications) 3 years of experience Linux and Windows Server OS troubleshooting; Web Applications troubleshooting. Oracle/PostgreSQL/Microsoft SQL Server/MySQL or any other DBMS: ability to build, analyze and modify SQL queries; Ability to work with minimal supervision, be a fast learner, self-motivated, great teammate and collaborator with strong problem-solving skills. Excellent communication skills (using both written and verbal English) and ability to work with a team in a dynamic environment and to deadlines. Highly organized and methodical approach with attention to detail and accuracy. Result- and customer- focused. It would be excellent if you have hands-on experience with configuring and troubleshooting of Scripts written on Bash/PowerShell/vbs/.bat Java-based applications Web Servers/Proxy Servers/Load Balancers (Apache Tomcat, IBM WebSphere, Nginx, F5, etc). Database/DBMS; analyzing and improving SQL queries performance. LDAP & SAML/SSO Does it sound like you As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Currencycloud was acquired by Visa in December 2021. Our Senior Java Engineers are responsible for implementing an industry-leading API that has already processed over 50 billion USD of cross-border transactions for over 5 million end users, and is available to our clients 24x7. But we re not stopping there, and our engineers are at the forefront of taking us forward to meet the demands of even greater scale. Our stack runs on AWS as a set of distributed applications using Kubernetes and a microservice-led architecture. We are also utilising Kafka for our streaming and PACT for Contract testing. What youll get to do As a Senior Java Engineer you ll play a key role within your cross functional team, taking responsibility for your services and the technology within them. These roles fit in to squads who are building out brand new parts to our payments platform, focusing on high availability, cloud native, microservice concepts Youll get to work as the Senior Engineer in your squad, leading on discussions around technical direction and systems design, as well as mentoring more junior members of the team Youll get Clear ownership of your domain A clean modern codebase An independent path to production Strong platform and product support The ability to make real changes with real business value. Our Tech Stack includes Object-oriented programming forms the bulk of our codebase, currently in Java, versions 11+, and ideally Springboot framework Highly-scalable, highly-available, cloud-native applications on AWS are key to our next phase of growth, are written to 12-factor principles and fit into our microservices architecture Cloud-related tools, services, and distributed system observability to support these applications, such as Docker, Kubernetes, ElasticSearch, log management systems, and Datadog APM, to name but a few API specifications, conforming to the OpenAPI (Swagger) standard, provide a clean boundary both externally between our customers and our product, and internally between our microservices SQL, and large SQL databases, provide the persistence layer for our applications. You ll be working with (and know the limitations of using) such large datastores Infrastructure automation is primarily owned by the infrastructure team, but you will be a consumer of their work, familiarity with AWS, Terraform and Docker is beneficial Testing approaches, including TDD, BDD and Contract Testing, all form an important part of our approach to quality assurance, ensuring that the code that we write forms products that are fit for use. We currently use a variety of frameworks including JUnit, RSpec and Cucumber Agile development, with teams broadly aligned with the Spotify - Squads and Tribes - model, helps us deliver incremental improvements to our products in an iterative manner. Advocating this model, and joining us on a journey of continuous improvement, is a key attribute of members of our teams Continuous Integration and Continuous Delivery pipelines allow us to automate-all-the-things, providing repeatable builds and consistent deployments GitHub, and the GitHub PR review process, forms a core part of our developer workflow, and peer reviews help share knowledge and improve quality Teamwork, and cross-team collaboration, is fundamental to the delivery of our applications. Whilst each application has an independent path to production, there will always be some activities and initiatives that span multiple teams and require cross-team collaboration. Within your team you ll need to collaborate with a number of stakeholders, including Product Owners and QA, as part of your product development This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager. Basic Qualifications: 5+ years of relevant work experience with a Bachelor s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant wor

Job Description: We are seeking a proactive and people-focused Senior Support Engineer at our Chennai HQ for our Customer Support Team. This is a hybrid role combining Technical Product Support, Process Optimization and Team Development. The candidate will be responsible for ensuring support operations run smoothly, issues are addressed efficiently, and deliverables are released on time. The candidate must play a key role in mentoring the team, onboarding new members, improving support processes, and championing a learning-first culture. Key Responsibilities: 1. Act as the go-to person for daily support escalations and team[1]related challenges. 2. Troubleshoot client-side issues and provide accurate resolution steps or workarounds. 3. Lead by example in delivering exceptional support to internal and external stakeholders. 4. Understand end-to-end product support processes and identify gaps or inefficiencies. 5. Drive automation and process improvement to eliminate redundant or manual tasks. 6. Ensure SLAs and KPIs are met, proactively tracking and addressing issues before they escalate. 7. Take ownership of team deliverables and ensure consistent, high[1]quality outputs. 8. Contribute to and maintain internal documentation and knowledge bases. 9. Share insights from support trends and issues to help improve product quality and customer satisfaction. 10. Foster a collaborative and learning-driven environment. 11. Identify growth areas and recommend training or tools to support team development. 12. Create, update, and monitor support issues ensuring timely resolution and SLA adherence. 13. Collaborate with cross-functional teams using support platform integrations for seamless communication. 14. Utilize browser DevTools to inspect and analyze web page elements, network activity, and console logs. Acceptance Criteria : 1. 4-6 years of experience in customer/product support roles, with at least 1 year as a lead or senior position. 2. Proven track record of managing or guiding a support team in a fast-paced environment. 3. Excellent communication, people management, and organizational skills with strong problem-solving and process-thinking mindset. 4. Willingness to work in shifts and travel on-site whenever required. 5. Comfortable managing multiple priorities and adapting to changing demands. 6. Experience with tools like Jira or other support platforms. 7. Proficient in using browser developer tools (e.g., Chrom DevTools) to debug front-end issues. 8. Able to identify issues related to HTML/CSS, JavaScript errors, caching, and browser compatibility. 9. Strong understanding of RESTful APIs, including methods, headers, status codes, and payloads. Ability to test and debug API requests/responses using tools like Postman. 10. Experience troubleshooting user authentication issues, including SSO (SAML, OAuth2). 11. Understanding of DNS, HTTP/S protocols, SSL certificates, proxies, and firewalls 12. Ability to think strategically and act tactically to drive support excellence.

Test job description 1. Responsible for Monitoring (, availability, email, ticket and other communication channel..) 2. Responsible for ticket resolution and coordination with various internal and external team 3. Escalate to next level if unresolved from L1 Level 4. Responsible for Reporting and Escalations to meet Service Level agreement of tickets

Job Description Technical understanding of professional audio systems, PA systems, conference mics, and related AV technologies. Prior exposure to AV industry, presales, or product support roles in B2B segments (preferred). Strong presentation, training, and stakeholder coordination skills. Hands-on experience with MS Office, AutoCAD/Visio, and basic understanding of sound system design. Ability to work collaboratively across internal teams and OEM stakeholders. Roles Responsibility Support product positioning, technical sales, and presales documentation for Bosch Public Address and Conference Systems under the AV vertical. Conduct product demonstrations, training, and presentations for internal sales teams, partners, and key clients. Coordinate with Bosch teams for solution design, pricing support, and product updates aligned with regional strategy. Assist in bid support and documentation including BOQs, compliance sheets, and tender submissions. Track competitor activity and AV market trends to help refine go-to-market strategies and positioning. Required Qualification: Graduation/Diploma in any relevant field Required Experience: 1-3 years

company name=Apptad Technologies Pvt Ltd., industry=Employment Firms/Recruitment Services Firms, experience=5 to 8 , jd= JR / RR Number 1376298 /735510 Bill Rate to be paid to Contractors 1,30,000 LPM Client Interview if Any Yes Duration of Contract 6 Months Location Hyderabad No of Contractors are required 8 Years of Experience P3 (5 to 8 years) Prerequisite skills Detailed JD BizApps Power Platform Minimum Skills required Minimum 5years hands-on experience in CRM systems like Dynamics SAP Sales Force PeopleSoft andor related Experience in SaaS product support or web frontend development and QA Familiarity with programming languages such as C and Python Knowledge of database technologies such as SQL ServerOracle Excellent Communication Skills verbal listening and written Experience in customer facing service role in any capacity Interpersonal and collaborative skills proven through work experience Passion for continuous learning personal and professional development Research Problem Solving and Troubleshooting Skills Logical thinking and demonstrating use of available tools resources Ability to work in different shifts outside of local business hours and work a shift that covers a weekend day once ramped trained based on business need Good to have Integration Services Proficiency in integrating Power Platform with external systems leveraging connectors APIs and data gateways for seamless data exchange Custom Development Knowledge of extending Power Platform capabilities using custom connectors plugins Security and Compliance Implementing security measures managing user roles permissions and ensuring data security and compliance with industry standards within the Power Platform Knowledge of database technologies such as SQL Server Oracle Good to have knowledge on Bot framework Create copilots with generative AI , Title=D365 Power Platform, ref=6566197

Role Overview: When its about Customer Success, we hold ourselves to a high standard. In fact, one of our company values is to create a WoW experience for our customers and we are constantly measuring ourselves on it. The goal of our Customer Success team is to Delight (not just satisfy) our customers as often and creatively as possible. To delight our customers, we need to keep getting better everyday - that's where you come in!. We are looking for a product support guru who thrives on providing support through many different communication channels. Youre a great match if you are empathetic about customers technical inquiries and willing to dive deep into the product to troubleshoot and resolve customers inquiries Responsibilities : You will Be the initial point of contact for our customers in resolving technical and application related inquiries. You will understand their inquiries and then Delight them with fast, complete and accurate solutions. Provide Technical Support through many different channels: email, phone, live chat, and forums. Own customers technical/product issues from initial report to resolution. You will constantly communicate with our customers providing regular updates to the customers on the progress made until you see through resolution. Constantly Collaborate with Customers, Engineering, Product Mgmt teams to effectively manage customer inquiries and escalate priority issues when necessary. Become a Pipemonk Product Expert so you can speak and teach intelligently on the value and usage of each part of the Pipemonk system. Also deeply understand every business app that we integrate (for e.g., Shopify, QuickBooks etc). Deliver best practices to customers to help improve their overall automation across various cloud apps and be part of their success story Required Skills : Ideal Candidate will Have excellent customer service skills the ability to carefully listen, be empathetic, accurate, responsive with a strong sense of urgency Have 3-4 years of Technical Support experience (providing support via email, live chat, and/or phone) Have desire to dive deep into the product ; learn it inside out ; and teach the product Have excellent skills in requirement gathering, troubleshooting, and problem solving Be flexible with work hours (between EU and US hours) Have Excellent organisational, written and oral communication skills Have Basic understanding of web-based software ; UNIX ; HTML, XML, JSON

About the Team: Come join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready, Pro and WFM customer base. Oversee support resources in providing exceptional customer product support and resolution in a fast paced, high-volume environment. Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. About the Role: In this position, the Associate Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all of the following areas: Payroll, Time and Labor/Employee Scheduling, Human Resources, Tax, or Benefits. Primary/ Essential Duties and Key Responsibilities: Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Ready, Pro and WFM customers Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure current and future customer satisfaction by instilling confidence in UKG's corporate service organization Guide daily operations for the UKG Pro and WFM Support Team including analyzing metrics, staffing shifts, meetings, training, etc. Manage and facilitate satisfactory resolutions to customer's service issues by identifying call escalations, reacting with a sense of urgency, formulating appropriate action plans, and utilizing resources effectively Build and maintain trust and while delegating with purpose, working with employees to understand the obstacles and barriers they experience every day. Work with them to identify ways to minimize those barriers and identify/obtain tools Product Support Representatives require for successful job performance Collaborate with a team of managers to drive the success of the organization by helping to ensure that the right resources are allocated to address customer needs Coach for peak performance, hold the team to high standards by having regular conversations to understand their interests, aspirations, and drive career growth. Look for opportunities for your team to expand and grow their skill sets and experiences Offer and implement creative solutions within product support. Collaborate and partner effectively with other UKG departments, especially Product and Engineering departments Measure Product Support Representative productivity by monitoring work in progress, including projects, as well as demonstrating competency in time management Participate in the interview and hiring process Participation in on-call/after hour rotations is required to provide occasional after-hours supportQualification: Overall, 8+ years of work experience, with 3+ years of people management experience Has directly handled frontline customer support teams Has experience coaching and/or developing a customer support or technical support team Open to work in EST time zonesPreferred Qualifications/Skills: HR, Payroll, Time and Labor and/or HCM domain experience Strong leadership, teamwork, influencing, mentoring, and coaching skills Excellent customer skills and dedication to customer service Strong sense of urgency in the decision-making process when assessing problems/situations Experience with reporting & using data to make decisions Experience with preparing and writing demonstrations, policies, training, and proceduresInterpersonal Skills: Excellent written and verbal communication skills Conflict resolution Excellent customer service skills Ability to handle multiple tasks under stringent timelines Highly motivated and team orientedEducation/Certification/License: Bachelor's degree in Business, Accounting, Commerce, Computer Science or a related field or equivalent work experience will be considered FPC or equivalent industry level certification preferred

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Gurugram, Haryana, India Minimum qualifications: Bachelors degree or equivalent practical experience 5 years of experience in project management Preferred qualifications: 3 years of experience in a client-facing role 3 years of experience in operations management (i e , process improvement, operational reviews, optimizing workflows, etc ) Experience in data analysis, dashboards creation and identification of product and business insights Experience in troubleshooting or Demand Gen Campaign Experience in managing escalations (i e , handling customer communications, filing bugs to engineering, etc ) Experience in account/campaign management, technical troubleshooting, or customer support About The Job gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack We help our customers get the most out of our Ad and Publisher products and guide them when they need help We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner Google creates products and services that make the world a better place, and gTechs role is to help bring them to life Our teams of trusted advisors support customers globally Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customerscomplex needs Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products To learn more about gTech, check out our video Responsibilities Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues interacting directly with Google's advertisers (if required) and Sales teams, agencies, and partners Apply deep product expertise solving complex technical customer issues, escalations, and carrying out strategic projects Analyze data and generate insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption Partner with our Sales and other cross-functional partner teams (as applicable) to own and continuously improve the customer journey, resolve complex issues, and understand customer pain points Share insights and provide expertise to our partner teams to support product and process improvements Be responsible for the development, maintenance, and delivery of knowledge management resources and training programs to ensure customer support agent competency Google is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status We also consider qualified applicants regardless of criminal histories, consistent with legal requirements See also Google's EEO Policy and EEO is the Law If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form

The Role: We are seeking a skilled Data Governance and Data Quality Analyst to support our organization's data management strategy. This role is critical in establishing and maintaining data governance frameworks and ensuring the accuracy, consistency, and reliability of enterprise data. The ideal candidate will work closely with cross-functional teams to define data standards, monitor data quality metrics, and drive continuous improvement initiatives that enhance data integrity and support informed business decisions. The Impact: Being a data Governance and Data Quality Analyst will not only enhance the quality of our data but will also contribute to the overall success and growth of S&P Global by enabling better decision-making, improving operational processes, and fostering a culture of data excellence. Whats in it for you: Joining S&P Global as a Data Governance and Data Quality Analyst offers a unique opportunity to be part of a leading organization dedicated to data excellence. Heres what you can expect if you become a part of our team: Professional Growth: You will have access to ongoing training and development resources to enhance your skills in data governance and quality management. S&P Global is committed to investing in your professional growth, ensuring you stay at the forefront of industry trends and best practices. Impactful Work: Your contributions will directly influence the quality of data that drives critical business decisions at S&P Global. You will play a key role in shaping the data landscape of a global leader, making your work both meaningful and rewarding. Collaborative Environment: You will work alongside a diverse team of professionals who are passionate about data management. Our culture promotes collaboration, innovation, and knowledge-sharing, allowing you to learn from others while also contributing your expertise. Career Advancement Opportunities: S&P Global values internal mobility and career progression. As you demonstrate your skills and make an impact, you will have opportunities to advance your career within the organization and explore various paths in data management, analytics, and beyond. Global Exposure: As part of a global organization, you will have the opportunity to collaborate with teams and stakeholders from around the world, gaining insights into different markets and cultures while expanding your professional network.

We are seeking a motivated and knowledgeable Sales Engineer to drive sales growth and provide technical and clinical support for our advanced respiratory care and ICU solutions, particularly ventilators. This role combines sales responsibilities with hands-on product expertise to deliver value to clinicians, hospitals, and distribution partners across the assigned territory. Key Roles & Responsibilities: Sales & Account Management Manage sales activities within a defined region or territory, ensuring achievement of sales volume and profitability targets. Develop and maintain strong relationships with key stakeholders including ICU clinicians, biomedical engineers, procurement teams, distributors, and dealers. Drive growth through market development, KOL engagement, and distributor support. Gather and analyze competitive and market intelligence to refine sales strategies and product positioning. Maintain detailed records of customer interactions, sales activities, and market feedback. Prepare and maintain documentation related to demos, trials, trainings, and customer feedback. Key Requirements: Excellent communication, presentation, and interpersonal skills, especially with clinical stakeholders (intensivists, ICU nurses, biomedical engineers). Ability to perform competitive analysis and conduct compelling product comparisons during customer meetings. Proficient in maintaining documentation and generating reports. Qualifications & Experience: B.E./B.Tech B.Sc. in Life Sciences 0 2 years of experience in medical device sales, product support, or clinical application is preferred. Freshers with a strong aptitude and passion for healthcare technology are also encouraged to apply.

We are seeking a technically strong SAP DRC (Document Reporting Compliance) Expert with hands-on experience in SAP Public Cloud implementations. This role will focus on designing, configuring, and deploying SAP s Document Compliance capabilities across multiple European countries, ensuring seamless integration with regulatory frameworks and Schneider s global SAP rollout strategy. Key Responsibilities: Lead the technical implementation of SAP Document Reporting Compliance (DRC) for electronic invoicing and statutory reporting across European countries on SAP S/4HANA Public Cloud. Translate legal and regulatory requirements into scalable DRC technical configurations and architecture, ensuring high-performance, secure, and compliant document transmission. Configure and extend SAP DRC using Integration Suite, SAP Business Technology Platform (BTP), Application Interface Framework (AIF), and other relevant middleware/tools. Collaborate with SAP Global and internal solution architects to ensure alignment with Schneider s global SAP templates and cloud design principles. Partner with business and functional teams to assess local compliance needs and deliver tailored technical solutions without deviating from the global template. Support end-to-end project lifecycle for DRC rollouts: blueprinting, prototyping, testing (SIT/UAT), cutover, go-live, and hyper care. Monitor document flows and system logs, troubleshoot DRC-related issues, and implement performance improvements and bug fixes. Maintain documentation of DRC configurations, interfaces, and exception handling scenarios in line with IT compliance policies. Engage in proactive collaboration with SAP Product Support and external partners for issue resolution, legal updates, and roadmap alignment. Technical Skills Experience: 3+ years of hands-on experience with SAP DRC configuration and technical setup, including electronic invoicing frameworks in Europe (e. g. , SdI, Chorus Pro, KSeF) and Overall 6+ Years of experience. Strong technical knowledge of SAP S/4HANA Public Cloud architecture and SAP Integration Suite (Cloud Integration/CPI) or SAP BTP. Proficient in data mapping, XML/UBL formats, API management, and outbound e-document frameworks. Familiarity with SAP BTP, AIF, and IDoc/EDI processing in a cloud context. Experience implementing DRC as part of global rollout projects in large enterprise environments. Understanding of European legal requirements for e-invoicing, digital signatures, and real-time reporting. Qualifications Btech

Job Description Job Summary: We are seeking a technically strong SAP DRC (Document Reporting Compliance) Expert with hands-on experience in SAP Public Cloud implementations. This role will focus on designing, configuring, and deploying SAP s Document Compliance capabilities across multiple European countries, ensuring seamless integration with regulatory frameworks and Schneider s global SAP rollout strategy. Key Responsibilities: Lead the technical implementation of SAP Document Reporting Compliance (DRC) for electronic invoicing and statutory reporting across European countries on SAP S/4HANA Public Cloud. Translate legal and regulatory requirements into scalable DRC technical configurations and architecture, ensuring high-performance, secure, and compliant document transmission. Configure and extend SAP DRC using Integration Suite, SAP Business Technology Platform (BTP), Application Interface Framework (AIF), and other relevant middleware/tools. Collaborate with SAP Global and internal solution architects to ensure alignment with Schneider s global SAP templates and cloud design principles. Partner with business and functional teams to assess local compliance needs and deliver tailored technical solutions without deviating from the global template. Support end-to-end project lifecycle for DRC rollouts: blueprinting, prototyping, testing (SIT/UAT), cutover, go-live, and hyper care. Monitor document flows and system logs, troubleshoot DRC-related issues, and implement performance improvements and bug fixes. Maintain documentation of DRC configurations, interfaces, and exception handling scenarios in line with IT compliance policies. Engage in proactive collaboration with SAP Product Support and external partners for issue resolution, legal updates, and roadmap alignment. Technical Skills Experience: 3+ years of hands-on experience with SAP DRC configuration and technical setup, including electronic invoicing frameworks in Europe (e. g. , SdI, Chorus Pro, KSeF) and Overall 6+ Years of experience. Strong technical knowledge of SAP S/4HANA Public Cloud architecture and SAP Integration Suite (Cloud Integration/CPI) or SAP BTP. Proficient in data mapping, XML/UBL formats, API management, and outbound e-document frameworks. Familiarity with SAP BTP, AIF, and IDoc/EDI processing in a cloud context. Experience implementing DRC as part of global rollout projects in large enterprise environments. Understanding of European legal requirements for e-invoicing, digital signatures, and real-time reporting. Qualifications Btech Schedule: Full-time Req: 009FWR

We re looking for a talented Senior Product Manager who expects more from their career. It s an opportunity to work with a market-leading business to develop and deploy one of our great Products in the Retail market. Joining our Loyalty and Personalisation Products and Propositions team, you ll work with world class and passionate people to create and own the product vision and roadmap, based on users needs and market landscape. You ll work with the product director to prioritise the detailed product backlog and the technical teams to ensure sprint level releases are aligned to the strategic product roadmap. You will also manage the roll out of the product within the business as well as internal and external trials and monitor market dynamics to identify opportunities and threats to dunnhumby. This is a hybrid product management role for our product portfolio that includes internal and partner s. That means it will include interaction with an Engineering team that develops and maintains features in the internal products, but also with external partner, influencing and supporting their product development and evolution. What we expect from you BS degree or equivalent in relevant subject, excellent communication skills. Experience in product management and/or data science. Work with a team of product managers to help prioritise the detailed product backlog, and with technical teams to ensure sprint level releases are aligned to the strategic product roadmap Work with the partner s product team to help prioritise development of new features and evolution of the product overall, aiming for higher value delivery to dunnhumby clients Be the voice of the internal and external customers in driving the strategic product roadmaps Drive product development working with commercial, engineering, design and data science teams Drive a culture of executional excellence and best practice sharing across the product organization Work closely with Eng. and design teams on a day-to-day basis to resolve challenges and ensure that we are building the solutions well Support product deployment and mobilisation processes, ensuring smoot implementation Work closely with product support team, improving processes and control management Support internal client teams in the best use of the product, solving issues and identifying enhancements opportunities Support sales team and consulting team in the needs assessment process to identify what is the best product that will address the client s need Drive a strong product mindset and culture across the organization What you can expect from us We won t just meet your expectations. We ll defy them. So you ll enjoy the comprehensive rewards package you d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don t just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. For more information, please explore The primary purpose of this role is to: Provide product support to customers via telephone and is required to be on ACD (Automatic Call Distribution) calls for the entire shift. Application / Infrastructure / Database monitoring. Assess the nature of product or service issues and resolve support problems Skills Required: Excellent communication skills. Good analytical and troubleshooting skills. Application / Infrastructure / Database monitoring experience would be an added advantage. Perks: CTC: 21,500 (approx.) per month plus attractive shift allowances as per market standards. Certificate upon completion of the internship. Opportunity to get converted to FTE, which is purely based on performance and business needs, with a better CTC of 4 to 4.5 LPA. Shifts: Ready to work in US shifts with Saturday and Sunday off . Qualifications : Graduates (BCA, BSc or similar education with computer background) from any field with basic technical and probing skills. #LI-SM1 #LI-Onsite Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce. Thank you for reviewing this opportunity! Does this look like a great match for your skill set? If so, please scroll down and tell us more about yourself!

A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.vEnsures a high level of customer satisfaction and Service Level Agreements (SLAs) met through effective delivery of technical support and service programs by interfacing between customer and the Domains.Proactively helps to find problem resolution through use of system level diagnostics and escalation procedures. Understands service processes and is able to identify and solve a wide range of problems. Requires a 24-hour commitment to support customer contractual requirements fulfilled by participation in the regional standby rotation program. Responsible for providing Onsite Product Support as set-out in Domains action plans. Liaise with Manager on Duty (MoD) or Field Manager (business hours) to ensure escalation procedures/communications are followed. Following defined policies and procedures (e.g. in desk manual). Supporting the organization by understanding and achieving measurable objectives. Follow best practices and Industry Standards. Update internal systems as required Adhere to Logistics processes to ensure the accurate reporting of failures and timely return of parts Working independently and in a team environment. Perform Field Change Order and Field Action Bulletin . Need to be able to travel at short notice - short term, Provide (rota) coverage for 24x7 support in a designated geographic area. With phone support from Domains. Provide T&M services OOH (Out of Hour). Provide logistics support as required within the scope of providing on-site support, Provide long or short term site cover for dedicated customer sites Acts as a technical support resource during problem escalation. Actively contributes to providing diagnostic information to Technical Support Centre . Collaborate with Support/Engineering to ensure continuity and consistent service delivery when starting or finishing a shift, during escalations or time critical installations. Provide management updates when engaged in customer escalations summarizing the status, impact and potential solution. Define next steps using the 3 Ws (Who, What and When). Assists in developing, reviewing, and implementing hardware installation plans for customers Membership in golden team with special product knowledge to support high level escalations, complex installations, new product introductions, TOIs (Onsite and Remote) within region and outside Need to be able to travel at short notice - short and long term, within region.