2134 Product Support Jobs - Page 22

Currencycloud was acquired by Visa in December 2021. Our Technical Lead Software Engineers are responsible for implementing an industry-leading API that has already processed over 50 billion USD of cross-border transactions for over 5 million end users, and is available to our clients 24x7. But we re not stopping there, and our engineers are at the forefront of taking us forward to meet the demands of even greater scale. Our stack runs on AWS as a set of distributed applications using Kubernetes and a microservice-led architecture. We are also utilising Kafka for our streaming and PACT for Contract testing. What youll get to do As a Technical Lead Software Engineer you ll play a key role wit...

About the Job : In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA) to maximize uptime and reduce costs for enterprise customers. You will consistently rely on your knowledge of production support and your background in dev-ops processes, including incident/change/problem management, call triaging, and critical issue resolution procedures. You will collaborate with our customers, internal teams, architects, and Site Reliability Engineering team...

Candidate must hold a C1 C2 certification in the specified language and have at least 2 years of experience working with that lang. Should be a Graduate – B.E/B.Tech/M.Sc/MCA/B.Sc/BCA(Should have scored 60% and above in 10th, 12th, and Graduation)

Business/Product Analyst to join our Product Management Team. Basic understanding of Agile methodologies (Scrum, Kanban).Collaborate with Product Managers to gather&analyze product requirements.Prior experience working with Salesforce is an advantage

Position - InP - Customer Service Associate II-Consumer ( International Voice Process ) Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team: Its an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the worlds largest global provider dedicated to financial technology solutions! What you will be doing : Provides customer support by phone, email or instan...

Technical Support Engineer Experience: 1 - 3 Years Exp. Salary : Competitive Preferred Notice Period : Within 30 Days Shift : 10:00AM to 7:00PM IST Opportunity Type: Onsite (Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Customer Service, Troubleshooting MoveInSync (One of Uplers' Clients) is Looking for: Software Support who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Designation: Product Support Summary: A ...

Software Support Engineer Experience: 1 - 3 Years Exp. Salary : Competitive Preferred Notice Period : Within 30 Days Shift : 10:00AM to 7:00PM IST Opportunity Type: Onsite (Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Customer Service, Troubleshooting MoveInSync (One of Uplers' Clients) is Looking for: Software Support who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Designation: Product Support Summary: A P...

Product Support Engineer Experience: 1 - 3 Years Exp. Salary : Competitive Preferred Notice Period : Within 30 Days Shift : 10:00AM to 7:00PM IST Opportunity Type: Onsite (Bengaluru) Placement Type: Permanent (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Customer Service, Troubleshooting MoveInSync (One of Uplers' Clients) is Looking for: Software Support who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Overview Description Designation: Product Support Summary: A Pr...

Responsibilities: * Manage incoming customer queries via phone, email & chat * Provide product support & resolve issues promptly * Maintain high NPS scores through excellent service delivery

GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to ...

Proven experience in a Java Architecture/Design role with a minimum of 12 years of IT experience in software design, development, and support. Prefer at least 2 years in a Product Company as an Employee or Client working as a Java Developer. Experience in development of SAP Ariba Applications will be preferred. Experience in all phases of the software development life cycle, including design, development, and implementation of web applications using Java, Spring MVC, Spring Boot frameworks, Hibernate, SOAP/REST APIs, Microservices, HANA Database is an added advantage. Expert knowledge in designing and developing complex multi-threaded applications, prior experience in product support is an a...

About the Role Are you a tech-savvy problem solver with a passion for engineering and customer satisfaction? Join our dynamic team as a Mid-Level Engineering Product Support Specialist, where youll be the vital link between our cutting-edge products and our valued customers. This hybrid role offers the perfect blend of remote work flexibility and on-site collaboration, ensuring you can thrive in a dynamic and engaging environment. You will collaborate closely with other teams such as product management, and sales to ensure effective communication and problem resolution. You will be an expert in the technical aspects of Syncware products and services. Your primary goal is to ensure timely res...

Job Description Document Job Role: Customer Success EngineerFunction: Level 2 Escalation Support Engineer Location: Bangalore Shift: Rotational. Primarily US time zones (EST/PST support coverage) Job Summary: We are looking for a highly motivated and technically adept Customer Success Engineer (CSE) t o serve as a key escalation point for Zeta Marketing Platform (ZMP). This role will interface directly with enterprise customers and internal teams to resolve complex technical issues, provide proactive guidance, and contribute to the continuous improvement of our customer experience. Key Responsibilities: Handle escalated customer tickets (L2) , perform in-depth root cause analysis, and drive ...

About the Role: As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional technical, analytical and customer service skills. This position involves providing end-user support for UKGs Pro Workforce Management solution requiring keen problem-solving abilities and a commitment to quality. Primary/Essential Duties and Key Responsibilities: Working hours will align with US business hours (9a-6p EST) and adjust by 1 hour to account for daylight savings time. Serve as the first point of contact for our customers, providing support through various channels inbound phones, email and a callback model. Expand your ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Ability to interact professionally with internal stakeholders and all levels of support staff and Engineers. Monitor automations using Automation Anywhere Control room and UiPath Orchestrator and respond to errors, exceptions, and performance issues. Restart or re-trigger bots as needed and escalate critical issues to the development team. Update configuration files to support BOT scaling. Assist with bot scheduling in the Control Room and validate post-deployment execution. Assist with new client onboarding process. Raising support tickets in Jira & ServiceNow Proactively reviewing the emails and actively responding to address issues/de-escalate. An Ideal Candidate will have: Skills Excelle...

Your role and responsibilities: In this role, you will have the opportunity to execute service work of medium to high complexity in accordance with ABB work instructions, quality standards, and safety guidelines. Each day, you will deliver reliable customer service, ensure customer satisfaction, and identify opportunities for service business development. You will also contribute by coaching junior engineers and technicians during complex site activities. This role contributes to the Measurement & Analytics Business Area in the India region. Main stakeholders include: Customers, Service Team Leader, Sales, and Product Support Teams. You will be mainly accountable for: Executing installation,...

About the Role: As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional technical, analytical and customer service skills. This position involves providing end-user support for UKGs Pro Workforce Management solution requiring keen problem-solving abilities and a commitment to quality. Primary/Essential Duties and Key Responsibilities: Working hours will align with US business hours (9a-6p EST) and adjust by 1 hour to account for daylight savings time. Serve as the first point of contact for our customers, providing support through various channels inbound phones, email and a callback model. Expand your ...

As a Customer Service Coordinator, you will play a vital role between our Global Support team and our customers. This position involves high-volume and high-pace case/ticket creation and routing, maintaining customer data integrity while having an empathetic customer service approach. Growth and Development Opportunities: At UKG, we prioritize your professional growth and development. Our onboarding journey includes a paid training and mentoring program, equipping you with the necessary tools and skills for success. We are committed to your continuous development, offering timely training for skill enhancement and supporting your career advancement goals. Job Responsibilities: Serve as the f...

As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality. Growth and Development Opportunities: At UKG, we prioritize your professional growth and development. Our comprehensive onboarding journey includes a paid intensive training and mentoring program, equipping you with the necessary skills for success. We are committed to your continuous development, offering timely training for product enhan...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...