About the Role: We are looking for an experienced Customer Support Lead to manage and enhance our application support operations for our SaaS-based product. This role requires a professional who has worked in B2B environments, handled corporate clients, and is capable of managing both customer escalations and a growing support team. The ideal candidate should be customer-obsessed, tech-savvy, and commercially inclined. Key Responsibilities: Application Support: Serve as the primary escalation point for resolving complex technical and functional issues related to the SaaS application. Troubleshoot and coordinate with internal teams to resolve product-related issues promptly. Maintain deep knowledge of the product to provide accurate solutions. Client Relationship Management: Manage and nurture relationships with key B2B clients. Coordinate renewal processes and follow-ups for subscription continuity and timely payments. Collaborate with different teams to support retention and growth goals. Commercial Growth Support: Identify and execute upselling and cross-selling opportunities during client interactions. Maintain a strong understanding of customer usage patterns and needs to suggest relevant features or upgrades. Team Leadership: Lead and mentor a small team of support executives. Monitor performance metrics, allocate tasks, and ensure SLAs are met. Build knowledge repositories and standard operating procedures (SOPs) for the team. Reporting & Insights: Track customer support KPIs and prepare weekly/monthly reports for management. Provide feedback to the Product and Engineering teams based on customer input. Required Skills & Qualifications: 5+ years of experience in customer support or application support, preferably in a SaaS or software company. Experience supporting corporate clients and B2B models is mandatory. Proven ability to resolve technical/product issues and deliver high customer satisfaction. Experience in upselling, cross-selling, and handling renewal coordination. Strong communication and interpersonal skills with a customer-first mindset. Ability to manage and mentor a team effectively. Comfortable working with CRM and support ticketing systems (e.g., Freshdesk, Zendesk, Salesforce, etc.). Good to Have: Exposure to tools like Jira, Intercom, or similar platforms. Basic understanding of APIs or cloud platforms is a plus. Previous experience working in a startup or high-growth environment.
About the role We are looking for a highly driven and detail-oriented Delivery Manager with 56 years of experience in implementing SaaS products, preferably in international geographies. The ideal candidate will own the end-to-end delivery of client onboarding and product implementation, ensuring timely execution, customer satisfaction, and smooth go-live. Role & responsibilities Lead end-to-end delivery and implementation of Autorox for international clients Collaborate with Sales, Product, and Tech teams to ensure seamless customer onboarding Create detailed implementation plans and track progress against key milestones Conduct discovery sessions to understand client requirements and customize configurations Serve as the primary point of contact for clients during the onboarding and implementation phase Drive adoption and ensure clients derive full value from the platform Manage risks, issues, and changes in project scope and timelines Provide feedback to internal teams on client needs and improvement areas Train users and provide product walkthroughs tailored to business needs Ensure high levels of client satisfaction and successful go-live Preferred candidate profile 56 years of experience in SaaS delivery/project management or implementation Proven experience handling international clients and cross-border SaaS implementations Strong client-facing skills and ability to manage multiple stakeholders Good understanding of SaaS platforms, onboarding flows, and customer lifecycle Familiarity with agile delivery methods and tools (e.g., JIRA, Trello, Asana) Excellent communication, documentation, and problem-solving skills Ability to work in a fast-paced, dynamic, and customer-focused environment Knowledge of the automotive industry is a plus
Role & responsibilities Market Expansion: Identify, penetrate, and establish Autorox in new international markets (Middle East, Southeast Asia, Africa, etc.) Sales Strategy: Develop and execute go-to-market strategies tailored to different countries and customer segments (independent workshops, chains, dealerships). Lead Generation & Conversion: Drive outbound and inbound sales activities, nurture leads through the funnel, and close deals with a strong understanding of the SaaS sales cycle. Partnership Development: Establish and manage channel/distributor partnerships, resellers, and strategic alliances. Client Demos & Negotiation: Conduct product demonstrations, address client pain points, handle objections, and negotiate pricing/contracts to close deals. Customer Success Handoff: Work with onboarding and customer success teams to ensure smooth post-sales transition. Reporting & Forecasting: Use CRM tools to maintain pipeline visibility, generate accurate forecasts, and track KPIs. Competitor Analysis: Stay updated on market trends, competitive landscape, and industry developments in international territories. Preferred candidate profile Proven track record in international B2B SaaS sales , preferably in automotive, logistics, ERP, or workshop management domains. Excellent communication, negotiation, and presentation skills. Experience with CRM tools (e.g., HubSpot, Zoho, Salesforce). Strong understanding of SaaS pricing models, metrics (ARR, CAC, LTV), and sales methodologies. Ability to work independently and cross-functionally with marketing, product, and support teams. Willingness to travel internationally as needed.
About the Role We are looking for a proactive and detail-oriented Delivery Manager to bridge the gap between our Support and Technology teams. The ideal candidate will be responsible for ensuring smooth coordination, timely resolution of customer issues, and efficient sprint delivery. This role requires a leader who can balance technical understanding , business priorities , and team coordination to ensure that projects are delivered on time, within scope, and with high quality . Role & responsibilities Lead the end-to-end delivery lifecycle from requirement gathering to deployment and post-release review. Work closely with Product, Technology, and Support teams to ensure delivery commitments are met. Define and manage project scope, timelines, dependencies, risks, and resources . Establish and maintain delivery governance frameworks including regular status updates, progress reports, and risk logs. Drive sprint planning, backlog management, and release coordination with cross-functional teams. Monitor and report delivery performance against KPIs (velocity, throughput, cycle time, etc.). Implement and refine Agile processes to improve efficiency and transparency. Proactively identify risks and issues; lead mitigation and resolution efforts. Manage stakeholder expectations and maintain clear communication across all levels of the organization. Ensure quality standards, documentation, and compliance are adhered to in every phase of delivery. Preferred candidate profile Bachelors degree in Engineering, Computer Science, or a related field 7+ years of experience in Delivery Management, Project Management, or Program Management in a technology-driven organization. Strong understanding of Agile and traditional project management methodologies . Proven track record in delivering complex, cross-functional technology projects . Proficiency in project management tools such as JIRA, Asana, or MS Project. Excellent leadership, communication, and stakeholder management skills. Ability to balance strategic thinking with hands-on execution. Experience in managing multi-team environments , including onshore and offshore coordination
About the Role: We are seeking a QA Automation Manager who is passionate about quality, innovation, and building high-performing QA teams. The ideal candidate will have deep expertise in test automation , hands-on experience in writing automation scripts, and the ability to lead and mentor a team of QA engineers to deliver high-quality software releases. Role & responsibilities Lead and manage the QA Automation team, ensuring timely and quality delivery of testing activities. Design, develop, and maintain robust automation frameworks and scripts using tools like Selenium, Playwright, Cypress, Appium, or similar . Collaborate closely with the Product, Development, and DevOps teams to define quality standards and ensure seamless test integration into CI/CD pipelines. Identify test requirements, create and maintain automation test plans, and drive test coverage improvements. Perform code reviews of automation scripts and ensure adherence to best practices. Analyze test results, identify root causes of defects, and ensure issues are resolved efficiently. Mentor and train QA engineers on automation tools, scripting, and testing methodologies. Continuously evaluate and adopt new automation tools, technologies, and best practices to improve the QA process. Preferred candidate profile Bachelors or Master’s degree in Computer Science, Engineering, or related field. 7–10 years of overall QA experience with minimum 4 years in automation testing . Proficiency in automation frameworks such as Selenium, Cypress, Playwright, or TestNG/JUnit . Strong programming skills in Java, Python, or JavaScript . Experience in building and maintaining CI/CD pipelines using Jenkins, GitHub Actions, or similar tools. Strong understanding of API testing tools (like Postman, Rest Assured) and performance testing tools (like JMeter). Excellent problem-solving, analytical, and debugging skills. Proven experience in leading a QA team and managing multiple projects simultaneously. Strong communication and leadership skills with an ability to collaborate across functions.
We are seeking an experienced Technology Lead to steer our dynamic team towards achieving groundbreaking innovations in the automotive tech space. As a pivotal figure in our technology department, you will guide the development and implementation of our Autorox platform, ensuring it remains at the cutting edge of garage management solutions. Role & responsibilities Lead the development and optimization of our Autorox platform using Core Java, J2EE, and JSP. Implement robust solutions with Hibernate, Spring MVC, and Spring Boot, enhancing the platform's scalability and reliability. Design and deploy microservices architecture to improve modularity and facilitate easier maintenance and updates. Harness the power of front-end technologies like jQuery, Vue.js, JavaScript, and Angular to deliver a seamless and intuitive user interface. Ensure database integrity and performance optimization with SQL Server, implementing best practices for data management. Foster a culture of innovation and continuous improvement within the team, encouraging the exploration of new technologies and methodologies. Lead, mentor, and manage a team of talented developers, fostering a collaborative and high-performing environment. Webservices using Json API's, ERP Integrations, communication channel integrations Preferred candidate profile Proven experience as a Technology Lead or Senior Developer with a strong portfolio of successful projects. Expertise in Core Java, J2EE, JSP, Hibernate, Spring MVC, and Spring Boot. Solid understanding of microservices architecture and its implementation. Proficiency in front-end technologies such as jQuery, VueJs, JavaScript, and Angular.• In-depth knowledge of SQL Server, including database design, optimization, and management. Strong leadership skills with experience in team management, mentoring, and development. Excellent problem-solving abilities and a keen eye for detail. Bachelors or Masters degree in Computer Science, Engineering, or a related field.
About the role The ideal candidate will manage the full inside-sales cycle starting from prospecting and lead qualification to product demos, pricing discussions, and closing deals. You will play a key role in expanding Autorox across international markets, working closely with leadership and cross-functional teams. Role & responsibilities Prospect and build a strong pipeline through cold calling, LinkedIn outreach, email campaigns, and lead follow-ups Conduct high impact product demos to workshop owners and decision makers Qualify prospects and understand customer needs to position Autorox effectively Negotiate pricing, proposals, and commercial terms Close sales and achieve monthly/quarterly targets Upsell and cross-sell to existing accounts to drive revenue expansion Perform data mining and market research to identify target segments and new opportunities Maintain accurate CRM records and follow defined inside sales processes Work across global time zones (Middle East, APAC, Europe, US) as required Collaborate with onboarding and customer success teams to ensure smooth go-live and retention Preferred candidate profile 25 years of inside-sales experience (SaaS experience preferred) Proven track record in cold calling, demos, negotiation & closing Experience selling to international markets Strong communication and presentation skills (English mandatory; additional languages a plus) Understanding of B2B SaaS sales cycle and CRM usage (Freshdesk/Zoho preferred) High energy, results-driven mindset, and ability to work in a fast-paced startup environment