About the Role: We are looking for an experienced Customer Support Lead to manage and enhance our application support operations for our SaaS-based product. This role requires a professional who has worked in B2B environments, handled corporate clients, and is capable of managing both customer escalations and a growing support team. The ideal candidate should be customer-obsessed, tech-savvy, and commercially inclined. Key Responsibilities: Application Support: Serve as the primary escalation point for resolving complex technical and functional issues related to the SaaS application. Troubleshoot and coordinate with internal teams to resolve product-related issues promptly. Maintain deep knowledge of the product to provide accurate solutions. Client Relationship Management: Manage and nurture relationships with key B2B clients. Coordinate renewal processes and follow-ups for subscription continuity and timely payments. Collaborate with different teams to support retention and growth goals. Commercial Growth Support: Identify and execute upselling and cross-selling opportunities during client interactions. Maintain a strong understanding of customer usage patterns and needs to suggest relevant features or upgrades. Team Leadership: Lead and mentor a small team of support executives. Monitor performance metrics, allocate tasks, and ensure SLAs are met. Build knowledge repositories and standard operating procedures (SOPs) for the team. Reporting & Insights: Track customer support KPIs and prepare weekly/monthly reports for management. Provide feedback to the Product and Engineering teams based on customer input. Required Skills & Qualifications: 5+ years of experience in customer support or application support, preferably in a SaaS or software company. Experience supporting corporate clients and B2B models is mandatory. Proven ability to resolve technical/product issues and deliver high customer satisfaction. Experience in upselling, cross-selling, and handling renewal coordination. Strong communication and interpersonal skills with a customer-first mindset. Ability to manage and mentor a team effectively. Comfortable working with CRM and support ticketing systems (e.g., Freshdesk, Zendesk, Salesforce, etc.). Good to Have: Exposure to tools like Jira, Intercom, or similar platforms. Basic understanding of APIs or cloud platforms is a plus. Previous experience working in a startup or high-growth environment.
About the role We are looking for a highly driven and detail-oriented Delivery Manager with 56 years of experience in implementing SaaS products, preferably in international geographies. The ideal candidate will own the end-to-end delivery of client onboarding and product implementation, ensuring timely execution, customer satisfaction, and smooth go-live. Role & responsibilities Lead end-to-end delivery and implementation of Autorox for international clients Collaborate with Sales, Product, and Tech teams to ensure seamless customer onboarding Create detailed implementation plans and track progress against key milestones Conduct discovery sessions to understand client requirements and customize configurations Serve as the primary point of contact for clients during the onboarding and implementation phase Drive adoption and ensure clients derive full value from the platform Manage risks, issues, and changes in project scope and timelines Provide feedback to internal teams on client needs and improvement areas Train users and provide product walkthroughs tailored to business needs Ensure high levels of client satisfaction and successful go-live Preferred candidate profile 56 years of experience in SaaS delivery/project management or implementation Proven experience handling international clients and cross-border SaaS implementations Strong client-facing skills and ability to manage multiple stakeholders Good understanding of SaaS platforms, onboarding flows, and customer lifecycle Familiarity with agile delivery methods and tools (e.g., JIRA, Trello, Asana) Excellent communication, documentation, and problem-solving skills Ability to work in a fast-paced, dynamic, and customer-focused environment Knowledge of the automotive industry is a plus
Role & responsibilities Market Expansion: Identify, penetrate, and establish Autorox in new international markets (Middle East, Southeast Asia, Africa, etc.) Sales Strategy: Develop and execute go-to-market strategies tailored to different countries and customer segments (independent workshops, chains, dealerships). Lead Generation & Conversion: Drive outbound and inbound sales activities, nurture leads through the funnel, and close deals with a strong understanding of the SaaS sales cycle. Partnership Development: Establish and manage channel/distributor partnerships, resellers, and strategic alliances. Client Demos & Negotiation: Conduct product demonstrations, address client pain points, handle objections, and negotiate pricing/contracts to close deals. Customer Success Handoff: Work with onboarding and customer success teams to ensure smooth post-sales transition. Reporting & Forecasting: Use CRM tools to maintain pipeline visibility, generate accurate forecasts, and track KPIs. Competitor Analysis: Stay updated on market trends, competitive landscape, and industry developments in international territories. Preferred candidate profile Proven track record in international B2B SaaS sales , preferably in automotive, logistics, ERP, or workshop management domains. Excellent communication, negotiation, and presentation skills. Experience with CRM tools (e.g., HubSpot, Zoho, Salesforce). Strong understanding of SaaS pricing models, metrics (ARR, CAC, LTV), and sales methodologies. Ability to work independently and cross-functionally with marketing, product, and support teams. Willingness to travel internationally as needed.