Delivery Manager

About the role

We are looking for a highly driven and detail-oriented Delivery Manager with 56 years of experience in implementing SaaS products, preferably in international geographies. The ideal candidate will own the end-to-end delivery of client onboarding and product implementation, ensuring timely execution, customer satisfaction, and smooth go-live.

Role & responsibilities

• Lead end-to-end delivery and implementation of Autorox for international clients
• Collaborate with Sales, Product, and Tech teams to ensure seamless customer onboarding
• Create detailed implementation plans and track progress against key milestones
• Conduct discovery sessions to understand client requirements and customize configurations
• Serve as the primary point of contact for clients during the onboarding and implementation phase
• Drive adoption and ensure clients derive full value from the platform
• Manage risks, issues, and changes in project scope and timelines
• Provide feedback to internal teams on client needs and improvement areas
• Train users and provide product walkthroughs tailored to business needs
• Ensure high levels of client satisfaction and successful go-live

Preferred candidate profile

• 56 years of experience in SaaS delivery/project management or implementation
• Proven experience handling international clients and cross-border SaaS implementations
• Strong client-facing skills and ability to manage multiple stakeholders
• Good understanding of SaaS platforms, onboarding flows, and customer lifecycle
• Familiarity with agile delivery methods and tools (e.g., JIRA, Trello, Asana)
• Excellent communication, documentation, and problem-solving skills
• Ability to work in a fast-paced, dynamic, and customer-focused environment
• Knowledge of the automotive industry is a plus