Client Support Executive

About the Company:

Injala is a leading enterprise software company revolutionizing the insurance industry with our cutting-edge technology solutions. As a multi-national corporation headquartered in Dallas, USA, and with a significant presence in India, we are committed to transforming risk management through innovative software. Our growth trajectory has been impressive, achieving 30+% annual growth for the last five years. At Injala, we foster a work environment that encourages creativity, supports professional and personal development, and embraces a friendly, diverse, and family-like atmosphere. We are dedicated to inspiring both the industry and future generations to envision and realize possibilities beyond today.

Company Website:

Location:

1401 to 1410, 14th Floor, B Block, Westgate by True Value, Nr. YMCA Club, S.G. Highway, Ahmedabad 380051.

We are looking for a detail-oriented and proactive Client Support Executive to assist with customer service and support activities. This role offers hands-on experience in handling client inquiries, coordinating with internal teams, and ensuring timely resolution of issues in a professional and fast-paced environment.

Required Skills and Experience:

• Respond promptly to customer issues via email and other support channels.
• Provide accurate information and solutions to resolve client issues and ensure customer satisfaction.
• Coordinate with internal teams (Project, Product, Account Management) to address concerns and escalate issues as needed.
• Maintain a high level of professionalism, empathy, and a client-first attitude in all interactions.
• Document customer interactions, feedback, and resolutions for future reference and continuous improvement.
• Identify and recommend process improvements to enhance customer support efficiency.

Requirements

• Proven work experience in a customer support role, preferably within the IT or SaaS industry.
• Strong ability to understand, troubleshoot, and resolve customer issues promptly and efficiently.
• Ability to work well under pressure, multitask, and manage multiple priorities simultaneously.
• Basic understanding of the software industry or willingness to learn technical aspects of the companys products.
• Excellent verbal and written communication skills to effectively interact with customers and internal teams.
• Strong organizational skills with attention to detail and a problem-solving mindset.

Educational Requirements:

• Bachelors degree required

Benefits:

• Open Door working culture
• Early Joining Benefit
• Potential for internal growth and full-time opportunity
• Recognition and rewards
• Festival and team celebrations
• Flexible work timings
• No Sandwich Leave Policy
• Referral Bonus Program
• Medical Insurance