1213 Product Support Jobs - Page 25

We are seeking an experienced Service Engineer to join our team, responsible for installing, commissioning, and maintaining advanced fire fighting vehicles and equipment. The ideal candidate will have a strong mechanical and electrical background, excellent troubleshooting skills, and experience working with high-pressure systems. Key Responsibilities: - Install, commission, and maintain advanced fire fighting vehicles and equipment - Conduct routine inspections and troubleshooting - Perform repairs and maintenance on mechanical, electrical, and hydraulic systems - Collaborate with customers and internal teams to ensure efficient operations - Provide training and support to customers and field personnel - Keep accurate records of work performed and materials used - Stay up-to-date with industry developments and advancements in fire fighting technology Requirements: - Fresher or 1 years of experience as a Service Engineer or in a related role - Strong knowledge of mechanical, electrical, and hydraulic systems - Experience working with high-pressure systems and fire fighting equipment - Excellent troubleshooting and problem-solving skills - Physical ability to lift, bend, and work in confined spaces - B.E. Mechanical / Electrical Nice to Have: - Experience with computerized diagnostic tools and software - Experience working in a fast-paced, dynamic environment

Job Role Headline Ensures effective remote product support to and communications with customers, by managing an operative TCS team assigned. Job Role Description • Ensures remote product support to customers and effective network communications with customers (by telephone, e-mail, and fax and documents accordingly). • Plans and allocates resources. • Prioritizes and assigns tasks to the team members and checks progress of agreed transactions and workflows to ensure timely completion. • Decides in-house troubleshooting for products and other related products to customers. • Responds to operations related enquiries, or troubleshoots customer complaints, as an escalation point of contact . • Proposes and / or implements active programs to increase customer satisfaction. • Contributes in recommending product needs of the customer to product design group. • Leads the team functionally or disciplinary

Job Description: We are looking for a Technical Support Engineer with a strong understanding of SaaS platforms and excellent troubleshooting skills to join our support team. In this role, you will serve as the first point of contact for our Client/Customers; helping to resolve technical issues, answer product-related questions, and ensure a high level of customer satisfaction. Preferably well versed with handling calls, emails, web tickets and chats from B2B customers. Must have prior experience in providing support for any software product (mobile app or web-based portal Good understanding of basic software concepts like front-end, back-end, API, GUI, Webhook, cloud, server. Basic understanding of network connectivity, Bluetooth, Wi-Fi vs Ethernet, Range limitations etc. Adjacent device experience can be useful- network printers, routers, cable modems Hardware troubleshooting skills (troubleshooting internet-connected hardware) Should have knowledge of device connection protocols like Bluetooth, Ethernet, Wi-Fi etc. Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. software developers) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Interview Mode: Virtual Perks: Both side Cab PF Deduction Gratuity Mediclaim Kindly share your resume on shankar.rawat@rsystems.com or you can contact on 8448771131 for more details

The Group: The Software products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group s product management, product development, and service teams collaborate with our Client Solutions group to help provide clients with relevant products and bundled solutions. The Role: As a Product Specialist within the Product Level II Support capacity group, you will work with the Product Support, Client Success Manager teams to provide second-level support for complex product functions and data issues that escalate to be reviewed by the Product Development teams which including QA and technology resources. We expect the specialist to develop deep subject expertise over time for the assigned product/capability and have opportunity to rotate and or support other product/capability if desired. Product Specialists ensure the quality of the data and code for software products in the production environment in a manner defined by product service level agreements. Our specialists are required to research identified issues, ensure timely resolution, and communicate outcomes to all appropriate team members. Timely resolution requires coordinating resources across teams including programmers, quality assurance analysts, data analysts, product managers, and project managers/scrum masters across multiple locations. All analysts are following Level II support process and Product Management business guidance to support the following products: Advisor Workstation, Annuity Intelligence, Direct, and Direct Advisory Suite. Responsibilities Track, evaluate, and determine resolution approach for complex product and data issues that escalate from the Product Support and Client Success Manager teams. Demonstrate a high sense of ownership of the issues in the queue to be responsive and provide timely updates, follow-up, expedition, and resolution. Prioritize issues properly by severity and impact. Ensure issue management processes are followed. Understand roles, responsibilities, and expertise of internal stakeholders (developers, quality assurance analysts, data analysts, product development managers, project managers/scrum masters) in order to expedite issue resolution. Generate business solution options to problems needing remediation. Recognize patterns among repetitive problems and work to resolve the root causes by collaboration with development and product management teams. Work with development team to create tools/documentations that automate/help issue investigation. Contribute to ongoing efforts to streamline and improve processes. Provide cross-products support when needed within the team. Requirements Familiarity with Morningstar products and data. Excellent writing, communication, problem solving, organizational, and analytical skills. Ability to work independently and manage competing priorities and deadlines. Ability to learn quickly and develop broad and deep expertise on the Product. Prior experiences with one or more of following products is preferred: Advisor Workstation, Annuity Intelligent, Direct and Direct Advisory Suite products. Strong customer service focus and experience in customer support is a plus. Prior experience in project management or business analysis is a plus. Familiarity with Database and API is a plus. Knowledge of the investment industry is a plus. Prior experience with JIRA and Salesforce Service Cloud is a plus. A bachelor s degree in computer science, MIS, or a related field is preferred.

Aarvi Technology is looking for Support Executive to join our dynamic team and embark on a rewarding career journey Provide technical and product support to clients. Resolve client issues and inquiries via phone, email, or chat. Maintain detailed records of client interactions. Collaborate with internal teams to address client needs. Conduct follow-ups to ensure client satisfaction. Assist in training clients on product features and usage. bachelors degree in business, computer science or engineering Excellent verbal and written communication, analytical and problem-solving skills Strong customer service skills Strong interest in IT or construction products Knowledge of Excel, Word, and PowerPoint

The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products This can include hardware, software, and multi-system / multi-vendor / multi-network interoperability issues The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business They will establish and maintain relationships with internal stakeholders, including Senior Management, Critical Case Team, Support Account Managers and Sales in order to drive operational excellence within support, This position is specifically focused on management of engineers responsible for the Hardware team, Job Requirements Responsibilities A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for: Resolving customer problems that come in via the telephone, the web, chat or AutoSupport Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans, Creating new knowledgebase articles to capture new learnings for reuse throughout the center, Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications, Responding to situations where NetApp product support has been unable to solve customers technical issues, Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs Job Requirements Excellent written and verbal communication skills, Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations, A clear understanding of the product development cycle, technical requirements and project management, Experience and strong understanding of Storage Hardware, Software, Cloud and Virtualization technology A strong understanding of concepts related to computer architecture through implementation, A demonstrated ability to function successfully as a leader, Responsibility & Interaction This position is responsible for managing many tasks within a large group or department, Align local targets to business goals The potential impact of decisions made by this individual will be mostly operational with some financial, This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through shortand mid-term planning, Education A minimum of 1 to 5 years of experience as a people leader is required, Demonstrated ability to manage multiple projects is required, At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process, Equal Opportunity Employer NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification, Why NetApp We are all about helping customers turn challenges into business opportunity It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better but also to innovate We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches, We enable a healthy work-life balance Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life, If you want to help us build knowledge and solve big problems, let's talk,

We are looking for humble geniuses, who believe that engineering has the potential to make the impossible, possible; innovators, who are not only inspired by technology and innovation, but also perpetually driven to design, develop, and test as a trusted partner for Fortune 500 customers. As a team of remarkably diverse engineers, we'recognize that what we are really engineering is a brighter future for us all. If you want to contribute to meaningful work and be part of an organization that truly believes when you win, we all win, and when you fail, we all learn, then were eager to hear from you. The achievers and courageous challenge-crushers we seek, have the following characteristics and skills: Mechanical engineering background with 2-5 years of prior relevant experience Proficiency to read and understand the drawings and BOMs Working experience on SolidEdge , Teamcenter/PLM is preferred. Having experience with Solidworks would be an added advantage Capability to estimate efforts and duration required to complete the tasks Proficiency in creating technical drawings in accordance to ASME standards Having the knowledge to work on product support tasks and update production documents A good knowledge of Engineering Change management process Good communication skills and proven ability to work in a team environment Attention to details on deliverables. Excellent presentation, technical communication with keen attention to detail, and interpersonal skill. Agile working mindset and ability to adapt in dynamic project environments

Advanced Troubleshooting : Diagnose and resolve high-priority issues, collaborating with cross-functional teams to identify root causes and implement effective solutions. Application Support: Provide in-depth support for application systems, including performance tuning, incident management, and problem resolution. System Management : Oversee and optimize Linux servers, including memory management, CPU utilization, and overall system health. Scripting and Automation : Develop and maintain shell scripts to automate repetitive tasks and improve operational efficiency. Database Management : Perform SQL queries and database troubleshooting on PostgreSQL and Oracle environments. Technical Expertise : Apply logical reasoning and knowledge in Java or other programming languages to support application development and integration. Documentation and Reporting: Create detailed documentation and reports on system performance, incidents, and resolutions. Continuous Improvement : Identify opportunities for process improvements and contribute to the development of best practices. Requirements: Technical Skills : Strong practical knowledge of Linux servers, and SQL (PostgreSQL, Oracle),Micorsoft Excel Familiarity with Java or another programming language is highly desirable. Problem-Solving : Demonstrated ability to troubleshoot complex issues and implement effective solutions. ITIL Knowledge : Basic understanding of ITIL principles and their application in IT service management. Shift Flexibility : Willingness to work night shifts, rotational shifts, and rotational week-offs as required. Communication : Excellent verbal and written communication skills in English, with the ability to convey technical information clearly to non-technical stakeholders. Note- The drive timings are from 10 am to 12 pm, anybody coming after 12 pm will not be allowed to attend the interview. Also do not carry your personal laptop, candidates with backgrounds in Mechanical, Civil, or Instrumentation are not eligible for the interview.

Work hard. Have fun. Make history. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team, you ll play a key role in driving Amazon s business. You will be responsible for monitoring the data flow as well as meeting ticket SLAs and driving rootcause resolution defects. The Amazon Selection and Catalog Systems team is responsible for the systems that allow our business units to provide customers with the largest, highest quality, and most up to date selection in the world. You will play a key role in supporting our business teams worldwide by providing critical product support, carrying out data research, liaising with technology and other internal teams on workflow improvements, data interpretation and data improvements and help providing solutions that drive ongoing improvements to the quality of Amazon s catalogs. This role requires an individual with excellent analytical abilities and outstanding business acumen. The successful candidate will be a self-starter, comfortable with ambiguity, have strong attention to detail, and will be comfortable accessing and working with data from multiple sources. The candidate should also have strong communication skills, enabling them to work with key business stakeholders to understand requirements and shape analytical deliverables. He/she should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to work cross-organizationally. A keen sense of ownership and drive is a must. The role will work with a diverse set of data and cross-functional teams as well as use data to drive process improvement. An ideal engineer is one who enjoys discovering and solving ambiguous problems, can quickly learn complex systems, and enjoys building actionable insights from data. To meet these challenges we are looking for passionate, talented and super-smart support engineers (m/f). We are looking of people who innovate, love solving hard problems and never take no for an answer. Our engineers are top-notch engineers, who work hard, have fun and make history. Big Picture: solve problems at their root, stepping back to understand the broader context Proactive: You display energy and initiative in solving problems. You follow all possible avenues to get the job done Adaptable: You undertake a variety of tasks willingly. You switch from complex to routine tasks when required. You adapt quickly to new technologies and products. You work effectively with a variety of personalities and work styles Quality: You demonstrate appropriate quality and thoroughness. Integrity: You act with personal integrity at all times Professional: You work within your team s process. You confront problems (even when outside your own domain), propose solutions, take ownership through to resolution or ensure a clear hand-off. You have a positive, can-do approach to work Migrate the metadata and business rules from existing manual templates into Unified Platform to provide new listing experiences to internal customers. Analyze and fix inconsistencies of existing metadata and business rules Use problem solving and analytical skills to solve business problems and drive process improvements 1+ years of software development, or 1+ years of technical support experience Experience troubleshooting and debugging technical systems Experience scripting in modern program languages 1+ years of technical support experience Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis

: 2025-06-10 Country: India Location: 3rd Floore, Sarvothan Building, Deloitte Drive, Hitech City, Hyderabad, Telangana, India Position Role Type: Unspecified Joining our team isn t just about finding a job; its about embarking on a journey to redefine the future of aerospace technology. Unleash your mechanical design prowess and transform visionary concepts into precision-engineered masterpieces - because great ideas deserve more than just imagination, they need blueprints to back them up! At Collins Aerospace , we value culture, values, mission, and flexibility. What You Will Do: You will be working on providing detailing/drafting and occasional modelling support, assist with technical documentation for aircraft interior products by fostering collaboration, sharing knowledge and leveraging best practices. You will work in UG-NX application with strong skills in Detailing/drafting, modelling, assembly & drafting. You will release data through Teamcenter/PLM systems. You will need to collaborate effectively with cross-functional teams for various product support activities. What You Will Learn: Application of design knowledge to bring it to reality in the form of drawings. Gain hands-on experience in cutting-edge CAD packages and technologies. Opportunity for professional development through company-sponsored certifications, Rotational programs Collaborate with cross-functional teams to broaden skillsets, networking and knowledge base. Exposure to Aircraft interior products, access to ocean of learning resources, opportunity to work with best of the engineers in aerospace industry Qualifications You Must Have: Bachelor s degree in mechanical engineering. 1 to 3 Years of experience in Catia V5 application with strong skills in modelling, assembly & drafting. Mandatory experience with Teamcenter/PLM systems. Proficient in reading and interpreting manufacturing drawings and BOM s Strong understanding and experience in mechanical fundamentals and drawing standards, GD&T. Qualifications We Prefer: Knowledge of Catia V5, SolidWorks CAD applications is added advantage Application knowledge of GD&T, Awareness of MBD is added advantage Previous experience working in aerospace or related industries. What We Offer: Work life balance Competitive benefits package including medical, Term & Accident insurance. Tuition reimbursement program (Employee Scholar Program). Opportunities for career growth and advancement. Relocation eligibility for qualifying roles About Collins Aerospace: Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market. Global Technical Solution (GTS) As one global team we excel in providing exceptional design support and technical documentation by fostering collaboration, sharing knowledge and leveraging best practices. As a Center of Excellence, we streamline our design processes, standardize tools, and procedures, optimize how we work all while driving productivity and innovations. . Privacy Policy and Terms: Click on this link to read the Policy and Terms

ABOUT THIS ROLE As a Technical Account Manager at Kibo, you will be the go-to technical expert for customers, guiding them through setup, troubleshooting, and optimization to ensure they get the most out of Kibo s products. You will bridge the gap between the customer and internal teams, manage technical issues, and provide proactive advice to prevent future problems. ABOUT KIBO Kibo s expertise and cutting-edge innovation has been recognized by Forrester, Gartner, Internet Retailer, and TrustRadius, and was cited as a Strong Performer in The Forrester Wave : Order Management Systems, Q2 2023, and named a leader in The Forrester Wave : B2C Commerce Solutions, Q2 2022. By joining Kibo, you will be part of a team of Kibonauts all over the world in a remote-friendly environment. Whether your job is to build, sell, or support Kibo s commerce solutions, we tackle challenges together with the approach of trust, growth mindset, and customer obsession. If you re seeking a unique challenge with amazing growth potential, then come work with us! WHAT YOU LL DO Act as the main technical point of contact for key strategic customers, bridging communication with internal teams Guide customers on product adoption and use,, and troubleshooting to maximize performance Manage critical technical issues by working with engineering, support, and product teams for quick resolution Conduct regular check-ins to assess performance, address risks, and recommend optimizations Build strong product knowledge to advise on best practices and custom configurations Collaborate with Customer Success and Sales to support customer satisfaction, renewals, and growth Develop technical documentation, training, and onboarding resources to support customer understanding Monitor customer usage to proactively identify trends or potential issues Advocate for customer needs and feedback to influence product improvements WHAT YOU LL NEED 2-3 years of experience in technical account management or closely related experience in eCommerce, Order Management, or related SaaS industry Strong technical knowledge with a background in the Commerce industry, encompassing cloud infrastructure, REST APIs, and frontend technologies such as NextJS and JavaScript (or similar). Excellent problem-solving skills and ability to manage complex technical issues with customers Clear communication skills and the ability to simplify technical concepts for non-technical audiences Ability to build high-trust relationships with both customers and internal teams Experience collaborating across departments (engineering, product, support) to address customer needs Strong organizational skills and the ability to manage multiple accounts and priorities Proactive mindset with the ability to anticipate customer needs and prevent issues before they arise Previous experience of growing customer adoption and preventing customer churn KIBO PERKS Flexible schedule and time away programs Paid company holidays and global volunteer day Generous health, wellness, and benefit programs Opportunity for impact, rapid career growth, and intellectual stimulation Passionate, high-achieving teammates excited to help you succeed and learn Company events and other activities

About Company Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins. Customers around the world include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate dining providers; higher education campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks. The Agilysys Hospitality Cloud combines core operational systems for property management (PMS), point-of-sale (POS) and Inventory and Procurement (I&P) with Experience Enhancers that meaningfully improve interactions for guests and for employees across dimensions such as digital access, mobile convenience, self-service control, personal choice, payment options, service coverage and real-time insights to improve decisions. Core solutions and Experience Enhancers are selectively combined in Hospitality Solution Studios tailored to specific hospitality settings and business needs. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific, and India with headquarters located in Alpharetta, GA. For more information visit Agilysys.com. Mode: Work from Office Description: Agilysys delivers highly-available cloud services for the hospitality industry. We practice Agile methodologies, and our cross-functional teams build strong, collaborative relationships as partners in the delivery of quality solutions. As a member of the Agilysys SaaS Operations team, you are responsible for operating SaaS production services, and integrating service operations workflow with product development and customer support lifecycles. You have experience with application administration in a SaaS production environment. You will continually improve the way we deliver software as a service, by automating operations workflows, continually assessing and improving service performance, and cultivating collaboration across the development, support and operations lifecycle. Principal Responsibilities: Act as the primary administrator for designated production SaaS applications. Proactively monitor, apply upgrades & patches, troubleshoot problems and look to find ways to improve system performance and customer satisfaction. Act as a backup administrator for other designated SaaS applications when needed. Act as primary escalation point for production issues with designated SaaS applications. Develop and maintain a deep knowledge of SaaS application functionality, to aid in troubleshooting issues and to mentor field staff in understanding operational capabilities. Work cooperatively with product engineering teams to implement new products, facets of existing products or new solutions that will reduce costs, improve supportability and enhance reliability. Maintain a well-defined production application configuration, and adhere to a disciplined process for introducing change to production. Maintain adherence to standards, policies and procedures. Design and perform routine recurring tasks as defined by SaaS Operations maintenance documentation. Coordinate process efficiency efforts to improve application installation, troubleshooting and maintenance. Write and improve scripts to automate operational tasks. Generate metrics and reports to monitor application up-time, scalability and customer creation. Participate on customer or prospect conference calls as necessary to help define solutions or to provide technical consultation to customers on application specifics. Assist in maintaining documentation of disaster recovery processes, security policies, systems enhancements, and other important business processes that will improve the efficiency of systems usage. Maintain processes to meet industry-standard audit & compliance requirements. Experience working in a PCI-certified data center a plus. Create initial application configuration for new SaaS application instances. Ensure all baseline executables are scheduled; verify backups and disaster recovery plan. Manage moderately complex operations projects through all stages, including: conception and planning, incorporating input from other teams, proof of concept, build and roll out production solution, and documentation. May participate in on-call duties to maintain operational coverage. Education and Experience: Bachelor s degree with a major course of study in Information Technology, or equivalent experience. 2+ years of recent experience practicing application administration in a production cloud/automated environment. 1+ years of recent experience with Windows or Linux systems administration. Technical Skills: Operating Systems: Experience administering applications hosted on Windows servers. Some familiarity with applications hosted on Linux operating systems. Database: Hands-on experience in Microsoft SQL Server 2016/ 2017 with an ability to write basic query and stored procedures. Operations Automation: Knowledge of scripting technologies, such as Powershell, Python, or Bash. Tools: familiar with the Atlassian suite: Stash/Bitbucket, Jira, and Confluence. About You: Enjoy working in a fast-paced environment with changing priorities. Cultivate collaborative relationships with team members across the operations lifecycle. Bring a sense of humor and a friendly, collaborative approach to solving problems. Calmly own and resolve unexpected requests that occur. Seek out opportunities for continual improvement; take ownership and collaborate with your team to implement. Communicate openly and effectively, with team members in operations, product engineering, and product support. Discuss your work with team members, ask questions, openly give and receive advice. Be disciplined and imaginative in your approach to design and engineering. Escalate issues as needed to other members of the SaaS Operations team. Other Desired Experience: Hospitality experience. devops,SAAS

Raipur, Bhopal, Nagpur, Aurangabad, Bhubaneswar, Pune, Indore Reports To: Regional Sales Manager Employment Type: Full-Time Role Overview: We are seeking a motivated and knowledgeable Product & Sales Specialist to drive sales growth and provide technical and clinical support for our advanced respiratory care and ICU solutions, particularly ventilators. This role combines sales responsibilities with hands-on product expertise to deliver value to clinicians, hospitals, and distribution partners across the assigned territory. Key Roles & Responsibilities: Sales & Account Management Manage sales activities within a defined region or territory, ensuring achievement of sales volume and profitability targets. Develop and maintain strong relationships with key stakeholders including ICU clinicians, biomedical engineers, procurement teams, distributors, and dealers. Drive growth through market development, KOL engagement, and distributor support. Gather and analyze competitive and market intelligence to refine sales strategies and product positioning. Maintain detailed records of customer interactions, sales activities, and market feedback. Prepare and maintain documentation related to demos, trials, trainings, and customer feedback. Key Requirements: Excellent communication, presentation, and interpersonal skills, especially with clinical stakeholders (intensivists, ICU nurses, biomedical engineers). Ability to perform competitive analysis and conduct compelling product comparisons during customer meetings. Proficient in maintaining documentation and generating reports. Qualifications & Experience: B.E./B.Tech B.Sc. in Life Sciences 1 2 years of experience in medical device sales, product support, or clinical application is preferred. Freshers with a strong aptitude and passion for healthcare technology are also encouraged to apply.

Job_Description":" Role Overview We are seeking a highly motivated Product SupportSpecialist to join our growing team. This frontline support role isresponsible for assisting merchant users as they navigate through thechargeback management process and utilize our proprietary platform. You will provide direct support to clients by helping themunderstand portal workflows, assisting with navigation issues, resolvinggeneral platform queries, and ensuring a smooth, efficient user experience.Strong communication skills, quick learning ability, adaptability, and aclient-first attitude is critical for success in this role. This is an exciting opportunity for individuals who arepassionate about client service, product support, and becoming an expert in thechargeback management journey. Key Responsibilities Assist merchant users in navigating the chargeback process through our platform. Provide Tier 1 frontline support through tickets, emails, chats, and calls for product and navigation-related inquiries. Help clients resolve challenges related to portal functionality, workflow navigation, and usage best practices. Triage incoming tickets and categorize them appropriately (Product, Operations, IT-related). Escalate more complex technical issues to internal teams following standard escalation workflows. Maintain accurate and thorough documentation of client interactions and resolutions. Continuously stay updated on platform enhancements, new features, and process changes. Update and contribute to internal knowledge base resources based on new learnings. Manage escalations and pressure situations professionally, ensuring irate or concerned clients are handled empathically and effectively. Meet and exceed SLAs, KPIs, and CSAT targets. Key Result Areas (KRAs) Efficient and accurate support for portal navigation and platform functionality. First-level resolution of client queries related to chargeback workflows. Timely escalation of complex issues to relevant teams. High client satisfaction through effective communication and support delivery. Requirements Qualifications & Requirements Bachelors degree in any discipline. 4-8 years of experience in customer support, product support, client services, and/or helpdesk roles (preferably supporting a technology platform). Excellent verbal and written communication skills, with strong ability to understand and assist US-based clients. Ability to quickly grasp platform workflows and explain them clearly to users. Familiarity with ticketing systems and escalation workflows. Strong attention to detail, multitasking skills, and client empathy. Ability to handle pressure situations and escalations calmly and professionally. Comfortable working US daytime hours and weekends, as required. Preferred Skills Prior experience supporting clients using technology or workflow platforms. Familiarity with chargebacks, payment disputes, or merchant-facing financial technology. Experience working in fast-paced support environments focused on customer success. ","

Role Purpose: The Senior Customer Escalation Engineer is responsible for supporting Jumio s enterprise customers. The individual will be an experienced, driven Product Support professional looking to join our Global Product Support team. This is an essential role handling customer escalations and proposing solutions - you are the overall subject matter expert on Jumio s solutions with customers and trusted internal stakeholders across the organization. Role Value: You should be proactive, high-energy, motivated, an excellent communicator, confident and detail-oriented. You have a commitment to excellence and a desire to delight customers. You have a proven track record with solving problems and know the importance of getting the details right. Example Responsibilities: You will play a key role with supporting Customer Success, Engineering, Product, Sales, and Account Management teams - handling internal questions, providing product education and training, as well as engaging with customers Perform effective and efficient handling of all levels of technical support cases ranging from basic user questions to issues requiring more in-depth technical knowledge Analyze and troubleshoot problems experienced by Jumio customers; including reproducing them and ultimately trying to respond to customers with a solution Manage technical issues and escalations to completion; involves periodically working standby hours, if necessary Perform technical certifications of customer integrations before launch Work inside the cross-functional agile teams, closely cooperating with developers, operations, product owners and other key stakeholders Actively contribute to both Jumio s internal and external (customer) Knowledge Base, produce technical documentation, incident reports, and release notifications Experience and Qualifications : Ideally 5+ years of experience in a customer facing Technical Support, Technical Account Management, or Customer Success role Excellent technical communication skills for business audience / Able to provide clear technical explanations Excellent troubleshooting and problem-solving skills with a strong analytical/QA mindset Proactive and can think further than the solution appears to require, ability to identify key areas for improvement in workflows and efficiencies Experience handling customer escalations, providing frequent updates and presenting findings to key account contacts Knowledge of Web and mobile technologies, which may include REST, JSON, JavaScript, HTML, CSS, Java, jQuery, Angular JS, HTTPS, iOS, Android, React Native, or Flutter Ability to multi-task and work in a fast-paced environment Team player that is able to also individually perform and has a vested interest in continuous personal development Enjoy working in a multicultural and geographically diverse organization Available for standby hours when required Great To Have: Experience troubleshooting and certifying API, Web, and Android / iOS Mobile SDK implementations Experience in JIRA, Confluence, Salesforce, and Power BI Experience within the Identity Verification and similar businesses is a benefit BA/BS/MS in Computer Science, Management Information Systems, or similar degrees are beneficial Key Characteristics and Attitudes: In a recent global survey these attributes were valued by Jumios in all locations and functions - we firmly believe in hiring for attitude as well as skill. Friendly and supportive Adaptable and flexible Articulate and persuasive High IQ and EQ Curious and coachable Commercially Aware Resilient and tenacious Big picture and the detail Jumio Values: IDEAL: Integrity, Diversity, Empowerment, Accountability, Leading Innovation Equal Opportunities : Jumio is a collaboration of people with different ideas, strengths, interests and cultures. We welcome applications and colleagues from all backgrounds and of all statuses. About Jumio: Jumio is a B2B technology company dedicated to eradicating online identity fraud, money laundering and other financial crimes to help make the internet safer. We leverage AI, biometrics, machine learning, liveness detection and automation to create solutions that are trusted by leading brands worldwide and respected by industry thought leaders. Jumio is the leading provider of online identity verification, eKYC and AML solutions. With a global footprint, we re expanding the team to meet strong client demand across a range of industries including Financial Services, Travel, Sharing Economy, Fintech, Gaming, and others. Applicant Data Privacy We will only use your personal information in connection with Jumio s application, recruitment, and hiring processes, as described in Jumio s Applicant Privacy Notice. If you have any questions or comments, please send an email to privacy@jumio.com .

As a QA Automation Engineer with expertise in Selenium using Java or any automation frameworks having 7-8 years of experience. Should be able to understand software internals, debug problems using log files, and write automated tests and/or user-level test automation tools. As a vital member of our team, you will play a crucial role in ensuring the quality and reliability of our software solutions. Job Requirements: Ensures accuracy and completeness of quality management documents, overseeing the implementation of QA processes and plans Conducts team meetings, gathers feedback for process optimization, and addresses QA tool issues Executes test plans, participates in the development of the testing program, and performs in-depth research to identify and resolve problems Collaborates with developers and product support representatives, reviews requirements, and designs comprehensive test plans and cases Develops and executes automation scripts, tracks, and documents bugs, and monitors quality assurance metrics Responsible for due diligence, estimations, reviews, and design of customer requirements Be familiar with testing tools and methodologies Job Responsibilities: 7-8 years of hands-on experience developing Test Automation using Selenium Webdriver or any automation frameworks. Hands-on experience with Swagger/RAML is a plus. Expert level of knowledge in Test Automation (frameworks, tools, approaches). Solid background in design and implementation of external services integrations (using REST/SOAP, microservices, ESB, SOA). Hands-on experience in Eclipse IDE, GIT, Maven, Ant. Familiarity with Agile software development methodology. Understanding of CI-CD pipelines, Docker, and Kubernetes. Perks: Work-Life Balance Skill Development Object Bootcamp Sabbatical Leave Parental Leaves Office Perks (Free Meal, Snacks) Challenging work Culture: Open Culture Flat Hierarchy 360-degree feedback Mentorship Program People Supportive Competitive & Friendly Environment

Snap your Dream Job with startelelogic | Mobile & Web Development Company We embrace innovation and technology as the primary drivers of change Hire a dedicated development team Select the engagement model that best suits your needs and benefit from quality, flexibility, and ability to scale. Platform Discover our versatile platform, tailored to empower businesses of all sizes. Explore how weve helped some of the worlds most ambitious companies achieve their goals with our innovative solutions. How WhatsApp Business API Can Help to Grow Your Business Our diverse capabilities enable us to deliver customized solutions tailored to the unique needs of various industries. How Intelligent Agents are Taking AI to the Next Level Explore how weve helped some of the worlds most ambitious companies How WhatsApp Business API Can Help to Grow Your Business From innovative startups to renowned global brands, our success stories highlight our ability to deliver technology-led business breakthroughs across diverse industries. Customer Success Managers Business & Customer-Facing Roles About Us At startelelogic, we are dedicated to innovation in AI-driven technology and digital transformation. Our goal is to create impactful content that connects businesses with their audience, enhancing their digital presence and engagement. Description We are seeking Customer Success Managers with 3 to 6 years of experience who are passionate about building strong client relationships and delivering outstanding customer experiences. In this role, you will be the key point of contact for our clients, ensuring they maximize the value of our products and services. Responsibilities Build and nurture strong, long-term relationships with customers. Understand customer needs and proactively identify opportunities for growth. Serve as the primary contact for customer inquiries, issues, and escalations. Collaborate with internal teams (sales, product, support) to ensure customer satisfaction. Monitor customer usage data and provide insights for improvement. Conduct regular check-ins and business reviews with clients. Identify and mitigate potential churn risks. Drive customer advocacy and referrals through exceptional service. Requirements and Skills 3 to 6 years of experience in customer success, account management, or a related field. Proven track record of maintaining and expanding customer relationships. Strong problem-solving skills and the ability to think strategically. Excellent communication and interpersonal skills. Experience with CRM tools (e.g., Salesforce, HubSpot) and data analysis. Ability to manage multiple accounts and prioritize effectively. Passion for delivering customer-centric solutions. Our Vision We strive to create compelling and valuable content that educates, informs, and engages our audience. Our content marketing approach is designed to drive business growth while building a strong digital presence. CV/Resume Upload (Max 1MB PDF) I agree to receive email communications from the Company regarding new job opportunities, events, and activities. Your application has been submitted successfully! We will review your application and get back to you soon.

Work timings: US shift As an L1 engineer they would be assisting customers with issues relating to Fuel Dispensers (Hydraulics, Electronics and Applications) and it would be 24x7 rotational shifts. As an L1 engineer he/she would assist customer/technicians with issues relating to Software, Payments, Computer Networks, etc. The work is 70% calls and 30% emails. What is a Fuel Dispenser? Wayne Fueling Systems is a brand that manufactures fuel dispensers, which are machines that pump and dispense fuel (gasoline, diesel, etc.) to vehicles at gas stations, convenience stores, and other fueling locations. Role as an L1 Technical Support Engg : Provide 24/7 technical support coverage for Wayne Fuel Dispenser products and features to Onsite Technicians and customers. Ticket Management: Respond to customer inquiries along with Technician queries through emails and phone calls, logging detailed information into the ticket system. Problem-Solving: Diagnose and troubleshoot technical issues, suggesting solutions and gathering additional data as needed. Troubleshooting and Networking: Utilize knowledge of Wayne Knowledge Base application for configuring and diagnosing the pump Hydraulics, Pump controller boards with IX and Anthem Technology along with networking concepts (e.g., IP structures, protocols, and network devices) to address technical issues effectively. Job Opportunity-Tech Support Engineer-Dover India WE ARE DOVER Dover is a diversified global manufacturer with annual revenues in excess of $8 billion. We deliver innovative equipment and components, specialty systems and support services through four major operating segments: Energy, Engineered Systems, Fluids, and Refrigeration & Food Equipment. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach for 60 years, our team of over 26,000 employees takes an ownership mindset, collaborating with customers to redefine whats possible. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under “DOV.” Additional information is available at www.dovercorporation.com. Dover Operating Companies have been present in India for several years. India is today one of the key focus emerging markets for Dover globally. As part of its commitment to further invest and grow in India, Dover Corporation set-up a regional headquarter (RHQ) for India in Bangalore in 2011. Manufacturing Facility – Chennai Dover has a 50,000 sq. ft. state of the art manufacturing facility in Chennai. The facility is shared by Dover Operating Companies – Destaco (Work holding clamps/Automation solutions), OPW (Nozzles assembly, Loading arms & Tank truck equipment), Pump Solutions Group or PSG (Air operated Wilden Double diaphragm pumps, Blackmer pumps & compressor skid package, Neptune skid mounted Dosing pumps) for manufacturing/assembling/testing and shipping of products to domestic and international markets. Manufacturing Facility – Markem-Imaje, Noida Markem-Imaje is one of the leaders in the printing and coding industry in India. It has a 8,000+ sq. ft. manufacturing/assembling facility in Noida, Uttar Pradesh. A well-qualified team and delivers printers & consumables to support India operations. Dover India Innovation Center Started in 2003 as a software development centre for a few Dover Operating Companies, India Innovation Center or IIC has grown over a period of time to provide value added services in the areas of Product Software Development, Application Development for Desktop and Web, Mechanical Engineering Design and Analysis, Electronics and Microwave Design, Sourcing, Technical Documentation and Field Support. IIC, as a trusted partner for Dover Companies worldwide, leverages a powerful blend of industry best practices and standards, refined business acumen and deep market understanding, profound technical skills and extensive hands-on experience to meet the toughest challenges that our customers face. IIC offers innovative solutions to customers to help them compete successfully in a dynamic marketplace and achieve maximum return on investment. Know more about Dover India Innovation Center – http://www.doveriic.com/ Job Title: Tech Support Engineer Role Description : This role is a customer-facing position that supports the company’s mission by delivering the highest level of customer service and support by maintaining high availability to engage with customers primarily through Voice - Tech Support process. Your Key Responsibilities: Actively participates in support of incoming calls Continuously demonstrates a truly empathetic concern for customer issues Leverages exceptional judgement, training resources, and knowledge base to provide consistent solutions to our customers. Quickly identifies escalations and creates expectation alignment with customers Documents issue details, troubleshooting steps, and resolutions with pinpoint level details to reduce repeated troubleshooting steps. Primary stakeholder to ensure our customers receive prompt support. Troubleshoot and resolve Tier 1 issues involving any of the following: Fuel dispensers Site Controllers Island terminals EMV software Computer board level troubleshooting Support software applications Tank gauges, hydraulics, or pumps Terminal media feeds Continuously improve, hone, and develop skills and knowledge that accelerates support and product expertise. Facilitate field support services to repair products within scope of service. Consistently engage with peers, managers, and organizational leaders to provide collaborative solutions. Other duties as requested. Qualifications Needed: Must have completed B.Sc (Computers/Electronics) / BCA / BBA or equivalent work experience in the similar set-up like fueling industry, IT support, retail customer support center with trouble shooting experience is a must Experience with direct customer engagement in a fast-paced customer focused environment Ability to work in the 24X7 rotational shift environment and majorly in the US time zone Ability to work independently with minimal support in Hybrid model. Ability to multi task and has a good typing speed at least 50 words per min Should be 100% conversant to listen, understand and respond in US ascent Document everything and do it with tremendous detail Be a voracious learner and demonstrate growth. Other Skills And Attributes for Success Honest, dependable, and full of integrity Possess a genuine desire to help others Takes ownership of all tasks and commits to high quality results A track record of self-improvement and growth mindset Ability to seamlessly adapt to changes quickly Exceptional interpersonal skills, and team oriented Possession of soft skills that consistently demonstrate empathy and a commitment to our customers Exceptional telephony utilization, communication skills, active listening, and customer-care A demonstrated logical approach to troubleshooting Consistently maintain a superior level of professionalism Excels past service minimums and strives for industry leading results Ability to work with internal and external stakeholders to achieve exceed expectations and goals Experience or education from an electronics or information technology background Understanding and usage of various support tools such as telephony, ticketing platforms, and knowledge bases Essential Outcomes: Maintains 90% customer satisfaction Has high level of needed technical and functional knowledge Completes assigned trainings prior to due date Consistently demonstrates a collaborative nature Take full ownership of all tasks and responsibilities Drives full and complete resolutions

What Youll Do This role involves supporting customers facing technical/product level issues. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and making them successful. You have a deep understanding of SQL, JavaScript, Postman API testing and web debugging/analytics. Experience at an early stage SaaS startup would be a plus(this is not a hard requirement) You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

As the Product Support - Lead at SpotDraft, you will manage, mentor, and guide a team of Product Specialists, ensuring smooth operations, efficient issue resolution, and a strong collaboration across departments. You will take ownership of escalated issues, act as a subject matter expert (SME), and provide strategic input for improving both internal processes and customer-facing solutions. Key Responsibilities: 1. Leadership & Mentorship: - Lead and mentor a team of Product Specialists, fostering skill development and professional growth. - Provide guidance on complex troubleshooting, ensuring timely issue resolution and adherence to SLAs. - Manage team performance through regular feedback, performance reviews, and goal setting. 2. Escalation Management: - Serve as the point of contact for escalated issues, ensuring they are resolved efficiently with minimal impact on the customer. - Collaborate with cross-functional teams (Product, Engineering, etc.) to facilitate the resolution of high-priority and complex issues. Implement and oversee the use of support management tools (e.g., Jira Service Management) to track and resolve customer issues efficiently. 3. Process Improvement & Strategy: - Analyze support trends to identify areas for process improvements, suggesting and implementing enhancements to ensure continuous growth in team efficiency. - Collaborate with leadership to refine the product support strategy, ensuring alignment with company objectives. 4. Customer Engagement & Success: - Advocate for customer needs, ensuring customer satisfaction and helping them achieve success through the effective use of SpotDrafts solutions. 5. Reporting & Insights: - Oversee reporting on support team performance, identifying trends and areas for improvement. - Regularly present insights and findings to senior leadership to inform product and support decisions. Who You Are: - 5+ years of experience in a years in product support / technical support or a related field, preferably in a SaaS environment, with at least 1 year in a leadership position. - Deep understanding of API setups, HTTP error codes, database queries, and network troubleshooting. - Expertise in log analysis tools (e.g., DataDog, SUMO Logic) and integrations. - Proven experience in leading and mentoring technical teams. Strong people management and organisational skills, with the ability to motivate a team and drive results. - Ability to handle complex customer issues, serve as an escalation point, and think strategically to prevent recurring issues. - Strong communication skills, with the ability to work effectively with cross-functional teams and communicate complex technical issues clearly to customers and internal stakeholders. - A passion for ensuring customer success, with a focus on building strong relationships with enterprise-level clients. - Willing to work in a fast-paced environment, and comfortable with a 24/7 support structure when necessary. - Experience with enterprise-level customers and large-scale deployments. - Advanced knowledge of security protocols, SSO, and troubleshooting integration issues in complex environments. Working at SpotDraft When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company. An opportunity to work alongside one of the most talent-dense teams. An opportunity to build your professional network through interacting with influential and highly sought-after founders, investors, venture capitalists and market leaders. Hands-on impact and space for complete ownership of end-to-end processes. We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals. Our Core Values Our business is to delight Customers Be Transparent. Be Direct Be Audacious Outcomes over everything else Be 1% better every day Elevate each other Be passionate. Take Ownership

As a TAM, youll be the go-to technical expert for our top customers, helping them get the most out of SpotDraft. From debugging complex setups to ensuring smooth integrations, youll keep everything running like clockwork. Youll also be the bridge between our customers and internal teamsensuring context is retained, issues are anticipated, and value is consistently delivered. What Youll Do Be the go-to tech contact for key enterprise accountsanswer questions, solve problems, and make SpotDraft work like a dream. Understand the detailsAPIs, integrations, webhooks, templatesyoull keep track of every config and every nuance. Handle escalationsJump in when things get tricky, work with engineering, and resolve issues fast. Support onboardingWork closely with our Implementation Managers and Solutions Engineers to ensure seamless handoffs. Stay proactiveAnticipate problems before they happen, and offer recommendations to improve how customers use SpotDraft. Document everythingKeep internal systems updated with configs, edge cases, and SOPs to make sure nothing falls through the cracks. Collaborate cross-functionallyYoull work with support, product, engineering, and customer success to drive real outcomes. What Were Looking For 5+ years in technical customer-facing rolesTAM, Solutions Engineer, Product Support, etc. Youve managed enterprise accounts with complex tech setups and integration needs. Experience debugging Single Page Apps, REST APIs, and working with tools like Postman, Metabase, and project management tools. Youre familiar with change requests, frequent customizations, and handling sensitive customer requirements. Youve got excellent communication skills and a strong instinct for customer success. You can juggle multiple accounts, retain context, and keep your cool under pressure . Why SpotDraft Brilliant teammatesWork with some of the sharpest minds in legal tech. Expand your networkInteract with top founders, investors, and industry leaders. Real impactTake ownership of projects and see your work in action. Big goals, bold movesWe trust you to deliver, innovate, and push boundaries. Our Core Values Our business is to delight Customers Be Transparent. Be Direct. Be Audacious Outcomes over everything else Elevate each other Be Passionate. Take Ownership.. Be 1% better every day

Job Description / Responsibilities * Work together with the Application Support Manager to provide amazing customer support to users, ranging from small to large online retailers like Etsy, Groupon Goods, Shopify, Amazon, etc. Work with our customers to understand their problems, frustrations, and roadblocks. Provide your analysis to internal stakeholders, educating and evangelizing for improvements that result in a support experience that delights customers. Work with our product management and engineering teams to provide quantitative feedback on customer issues. Help drive product improvements to reduce customer frustration and friction. There will be opportunities to work in a first-class environment, learn business models and support development activities in the future. Ability to manage team Work experience * (Min. & Max.) 2+ years of experience working in Technical/Application customer support organizations for software and/or E-commerce/SaaS companies. - Experience working in a 24x7x365 support operation. - Experience supporting an enterprise B2B product set. - Strong domain knowledge of the latest tools and techniques for delivering world-class customer support. Having experience with at least one Ticket Management Tool (Freshdesk is preferred) Basic Code debugging/Basic SQL/ Basic of one script language. Aware of the full support cycle (SLAs/Response time etc.) Strong communication skills (English) Functional Area * IT/SaaS/e-Commerce Industry * IT/ITES/SAAS/E-commerce Keywords * (or key skills) Basics of any one programming language API (REST) Javascript SQL Location of Job * - Noida Sec-16, U.P. Regards Nikita- 8882801498

Participates in analytical, experimental, investigative and other fact-finding work in support of technology product | Responsibilities are within the Technology Product Development Support Function as a generalist or in a combination of Disciplines Essential Functions Work with customers and project management teams to gather requirements and translate them into technical specifications Manages day-to-day of the ticketing queue for clients ensuring completion in line with client needs/expectations. Helps prepare recurring internal meetings and advises on timeline progression. Ensures all tickets are up to date. Responsible for ticket escalation as needed. Builds out weekly client slides. Provides snapshot of projects and status. Participate in QA, UAT production launch support related to various customer engagements Collaborate with product development team to help support platform functionality Provide Tier 2/3 technical support for custom integrations Has working knowledge of support processes and working in support environment. Drives resolution to remediate both routine and non-routine problems and holds resources accountable to provide permanent solutions designed to improve the customer experience. Qualifications: Bachelors Degree Computer Science, a related field, or equivalent experience Skill Required: 6-7 years of hands-on experience in Oracle (SQL,PL/SQL) and production support with UNIX. Work is primarily achieved by an individual or through project teams, with emphasis on technical/discipline knowledge rather than managing people. Requires the application of expertise in professional area(s) to achieve results. Progression within the Career Band reflects increasing depth of professional knowledge, project management and ability to influence others. writing SQL queries using joins, sub queries and views to retrieve data from Database. should have good hands-on experience in joins, sub queries and views, Packages, Stored Procedures, Functions, Triggers, Cursors and Complex Queries. Good Logical, Analytical skills, Commitment to perform quality work. Should have Excellent problem-solving skills and ability to work with stringent deadlines. Willing to work in rotational shift

Senior QA Engineer Company Overview: Virtana delivers the industry s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud. As we continue to expand our portfolio, we are seeking a highly skilled and hands-on Senior QA Engineer with strong Automation focus to contribute to the futuristic development of our Platform. Position Overview: As a Senior QA Engineer, you will play a critical role in driving quality across our product offerings. You will work closely with developers and product/support teams to ensure that our storage and networking monitoring solutions are thoroughly tested and meet enterprise-level reliability. A strong background in automation testing using Python and scripting is essential, along with proven debugging experience in enterprise products utilizing AWS, Cloud, and Kubernetes technologies. You will act as a key advocate for quality across the organization, interacting with diverse teams and stakeholders to push the boundaries of product excellence. Key Responsibilities: QA and Automation Testing: Come up with exhaustive test plans and automation test-cases using Python and scripting languages to validate end to end real world scenarios. Enterprise Product Testing: Test enterprise-grade products deployed in AWS, Cloud, and Kubernetes environments, ensuring that they perform optimally in large-scale, real-world scenarios. Debugging and Issue Resolution: Work closely with development teams to identify, debug, and resolve issues in enterprise-level products, ensuring high-quality and reliable product releases. Test Automation Frameworks: Develop and maintain test automation frameworks to streamline testing processes, reduce manual testing efforts, and increase test coverage. Customer Interaction: Be open to interacting with cross-geo customers to understand their quality requirements, test against real-world use cases, and ensure their satisfaction with product performance. Voice of Quality: Act as an advocate for quality within the organization, pushing for excellence in product development and championing improvements in testing practices and processes. Documentation: Create and maintain detailed documentation of testing processes, test cases, and issue resolutions, enabling knowledge sharing and consistent quality assurance practices. Qualifications: Bachelor s or master s degree in computer science, Software Engineering, or a related field. 6+ years of hands-on experience in QA and automation testing, with a strong focus on Python and scripting. Proven experience in testing and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. Solid understanding of storage and networking domains, with practical exposure to monitoring use-cases. Strong experience with automation testing frameworks, including the development and execution of automated test cases. Excellent debugging, problem-solving, and analytical skills. Strong communication skills, with the ability to collaborate with diverse teams across geographies and time zones. Experience in working in agile development environments, with a focus on continuous integration and delivery. Passion for quality and a relentless drive to push the boundaries of what can be achieved in product excellence. Why Join Us: Opportunity to play a pivotal role in driving quality for a leading performance monitoring company with a focus on storage and networking monitoring. Collaborative and innovative work environment with a global team. Competitive salary and benefits package. Professional growth and development opportunities. Exposure to cutting-edge technologies and enterprise-level challenges. If you are a passionate QA Engineer with a strong background in automation, testing, and debugging in AWS, Cloud, and Kubernetes environments, and if you are eager to be the voice of quality in a rapidly growing company, we invite you to apply and help us raise the bar on product excellence. Please submit your resume, along with a cover letter highlighting your relevant experience and how you plan to champion quality in this role. or You can schedule with us through Calendly at https: / / calendly.com / bimla-dhirayan / zoom-meeting-virtana #LI-Hybrid

Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You ll Do Provide real-time end-user support and implement platform changes based on customer requests. Ensure configuration aligns with Sprinklr best practices and specific client requirements. Collaborate with cross-functional teams including developers, QA engineers, product support, and product managers to resolve issues and contribute to product enhancements. Create and maintain detailed documentation, such as knowledge base articles and FAQs, to support both customers and internal teams. Analyze support processes, identify improvement areas, and implement solutions to enhance customer experience and streamline operations. Identify and deploy Tactical Use Cases (TUCs) as needed. Support the Project Manager in building the project s business case by ensuring all high-level requirements are captured within the project scope. What Makes You Qualified Bachelor s degree in Technology, Communications, or a related field from a reputable institution. Strong knowledge of MongoDB is a plus. Excellent written and verbal communication skills. Strong analytical thinking and problem-solving abilities. Solid understanding of the Software-as-a-Service (SaaS) model, enterprise software, and social media platforms. Adaptability and a quick-learning mindset in a fast-paced, dynamic environment. Resourceful and solution-oriented, with the ability to apply technical knowledge to determine effective resolutions. Project management experience is an added advantage. Prior experience in client-facing roles is essential. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.