2926 Product Support Jobs - Page 25

Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIAs products and technical expertise. Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision. Has broad understanding of quality standards and work requires minimal revision. Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment. Provides support on Service Requests using the incident management tool, CSM. Coordinates the routing and handling of Requests For...

The Specialist, Technical Sales will provide application support for all three business units Corporate AV, Government, and Hospitality to our channel partners, consultants, and prospective users within the AV integration community. Duties will include front-end phone support, online remote support, system design and calibration, software/hardware troubleshooting and trade show as well as internal product support. This position requires broad and comprehensive experience, skills, and knowledge of the organization s products, policies, and practices. The candidate must be able to work professionally with employees at all levels and interact effectively with external professionals, distributor...

We are seeking a dynamic and technically proficient professional to join our team as a Technical Sales Support Engineer. Located in Bengaluru, this individual contributor role combines responsibilities of application engineering, technical sales support, and customer engagement for power generation systems. The ideal candidate will have deep expertise in electrical systems, generator set applications, and a passion for delivering customer-centric solutions. Key Responsibilities: Technical Sales Application Engineering: Provide front-line technical support to dealers and sales teams for packaged generator set products (LV MV). Lead product sizing, selection, and application engineering for ge...

About the team: At FIS we provide service to clients via various channels like Transaction processing, Chat etc. The customer support may include but not limited to Accounts set up, Shareholder data maintenance, overall record keeping. What you will be doing : Asia EMEA coordinating various product events and shareholder communications working with various Asia EMEA departments / teams Collaborate and participate with customers and vendors meetings Enhancing reporting and data management Provides in-depth product support to FIS clients by resolving incoming inquiries. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer c...

MOP and service delivery documentation preparation Product deployment, configuration and solution verification Support system or new solution launch for customer contract Troubleshooting by reproducing issues in lab, cause analysis and following Study PC/MRD in each customer s business flow Feedback to RND on product improvement and product quality assurance Catch up product update release over release Continuously enhancement on delivery efficiency by automation Tier2 support and 7*24 hotline for live site emergency handling (optional) You will bring: 2+ years experience of System Integration and/or SW product support Daily working experience on Linux operation, familiar with SUSE or RHEL H...

Respond to customer queries via phone, email, and chat in a timely and professional manner. Provide detailed product support for our hospitality solutions (PMS, Booking Engine, Channel Manager, etc.). Assist hotels in onboarding, training, and troubleshooting technical or operational issues. Escalate unresolved issues to the technical support or product team with clear documentation. Requirements: Bachelor s degree in Hospitality, Business, or a related field(MBA preferred).

Job_Description":" We are seeking a skilled Product Support Engineer to join our support team and assist customers by resolving technical issues through ticket-based support. The ideal candidate will have strong technical skills, problem-solving abilities, excellent communication skills, and a passion for delivering exceptional customer service. You will diagnose, troubleshoot, and resolve software, hardware, and product/process-related issues while ensuring timely and accurate responses to customer inquiries. Requirements Qualifications & Skills: Education & Experience: - Bachelordegree in computer science, IT, or related field (or equivalent experience). - 2+ years of experience in technic...

We are looking for the right people people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world s largest providers of products and services to the global energy industry. Job Duties Under direct supervision, interprets test plans and executes test cases for commercial software products. Learns operation and application of the product being tested, identifies and describes defects and usability problems, and evaluates fixes for these defects. Assists with the development of additional test ...

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Cloud Based Service Management Process Design Good to have skills : NA Minimum 2 year(s) ...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Identifying and documenting bugs and issues.Collaborating with instructional designers, media, content engineers and web developers to ensure quality standards.Learning and using various eLearning tools and pla...

We are looking for a highly motivated and customer-focused individual to join our team as an International Voice Support representative in Kolkata. The ideal candidate should have 0-3 years of experience. Roles and Responsibility Handle inbound calls from customers, providing timely and effective solutions to their queries. Respond to customer complaints and concerns professionally and courteously. Provide product or service information to customers via phone. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Continuously update knowledge of products, services, and policies to provide excellent support. Jo...

You will be responsible for handling the software support in a product based company for customer in Canada & the US. Required Candidate profile We are looking for a candidate with excellent communication skills & understanding of software support ability to understand customer issue and resolve them in real time .Knowledge of MySQL ,SQL will be preferred . Shift Timing will be as per Canadian & US time . 2+ years of software Support experience Excellent Communication Skills Proactive and Organized Great at Team handling & customer support Night shift

As a Product Support Executive / Application Support Engineer in Bengaluru with 13 years of experience, your role will involve being the first point of contact for users facing product-related issues. You will be responsible for troubleshooting, diagnosing, and resolving software bugs, usability issues, and system queries. Additionally, maintaining detailed records of support requests and resolutions, as well as working closely with internal engineering and product teams for escalations, will be part of your daily tasks. It is expected that you will utilize tools like JIRA, Zendesk, Confluence, or ServiceNow for issue tracking and knowledge management. Key Responsibilities: - Be the first po...

As an ERP Product Support Specialist at Nucore in Riyadh, KSA, you will play a crucial role in providing exceptional customer service and support to clients using TRAACS, the integrated financial management platform for the Air Travel Industry. Your responsibilities will include engaging directly with customers to address their needs, identifying upselling and cross-selling opportunities, maintaining accurate customer records, collaborating with the sales team, and contributing to the continuous improvement of customer support processes. You will also be responsible for providing product training, conducting post-live product demos, and ensuring the maintenance of Service Level Agreements (S...

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues directly or through timely escalation to meet process SLAs. Your main tasks will include managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails, documenting all pertinent end user identification information, updating your availability in the RAVE system, recording and tracking all queries received, following standard processes and procedures to resolve client queries, accessing and maintaining internal knowledge bases to provide effective problem resolution, identifying product detai...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients, documenting end user information, updating availability, recording queries, following standard processes, accessing internal knowledge bases, and resolving client issues within defined SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteou...

**Job Description:** You will be responsible for the following key tasks: - Coordinate with Deal Team/IRBD/Finance on funding mechanics using cash on hand, leverage facility (ABL or subscription line), capital call - Forecast cash flow, borrowing needs and available funds for investments - Review cash movement activity, including wire instructions and agent notices - Partner closely with BXC deal team, finance team and capital markets team on Treasury needs globally - Manage resources in our Center of Excellence (CoE) in India and provide hands on support to Treasury team - Provide middle and back office support for deal funding and trade settlements - Manage and update internal/external sta...

Role Overview: As a Product Support Specialist, you will be responsible for ensuring customer satisfaction by providing timely and efficient assistance to users of the company's products. Serving as the primary point of contact for customer inquiries and issues, you will focus on delivering outstanding service. Collaboration with various departments to improve product functionality and contribute to the development of support tools and techniques will be a key aspect of your role. Your ability to understand and address customer concerns will be crucial in maintaining the company's reputation for excellence. This position offers a dynamic environment where you can enhance your technical skill...

As the Screening Proposals AM / DM for the EAST region, your main responsibility is to prepare technical and commercial proposals for Screening solutions within the specified region. Your objective is to produce high-quality, competitive proposals that facilitate successful sales and project execution. You will support the SCB EAST Sales support teams and Capital Sales teams by coordinating the necessary support for proposals and developing complete technical and commercial offers. Additionally, you will be responsible for maintaining and updating the Screening Business Line Proposals documentation. Key Responsibilities: - Implement established Proposals processes and templates within the EA...

As a Product Support Representative at FIS, you will have the opportunity to work on challenging issues in financial services and technology. You will be a part of a team that is open, collaborative, entrepreneurial, and passionate. Your main responsibility will be to manage user access to various systems and applications, ensuring compliance with security policies, and supporting the overall security posture of the organization. **Key Responsibilities:** - Monitor queue for Functional/Technical Support Requests using FIS Ticketing Tools over weekends - Send first response within SLAs and customize responses based on per ticket severity - Receive phone calls, register conversations in ticket...

As a Frontend Principal Engineer specializing in Semiconductor Chip Design, your role involves leading and coordinating the execution of the front-end stages of integrated circuit development. You must possess a strong technical background in digital design, verification, and project management skills. Your responsibilities include overseeing product support activities for both the Pre-production and Post-production stages to ensure successful initiation, development, and sustainment of semiconductor designs. Key Responsibilities: - Minimum 8+ years of experience in System Architecture for ARM-based MCU product development - Minimum 8+ years of experience in RTL Design, Coding, and RTL Integ...

As an experienced candidate with 10-15+ years of experience, you will be responsible for leading the development and implementation of secure, scalable, and maintainable solutions using various technologies such as Azure services, MuleSoft Anypoint Platform, Java, Python, and JavaScript. Your expertise in RESTful API development, microservices architecture, and object-oriented programming will be crucial in designing and implementing solutions that meet the clients" business logic. Key Responsibilities: - Take ownership of tasks and user stories, providing accurate estimations and technically sound advice on developing functionality. - Lead sprint activities, including task management, code ...

As an Associate Product Executive at Refrens, you will play a crucial role in developing and enhancing our business tools. Your primary focus will be on collaborating with clients, providing insights to the sales team, and working closely with the product team to drive improvements. Key Responsibilities: - Conduct research on client needs, market trends, and competitor products to provide valuable insights. - Engage with clients to gather feedback and understand their business requirements effectively. - Communicate client needs to sales and product teams, supporting product development from ideation to release. - Assist in defining product specifications and monitoring performance post-laun...

We are looking for a skilled and proactive Application Support Engineer with 2–4 years of experience to support, troubleshoot, and maintain critical enterprise applications in the Retail Asset domain. Required Candidate profile The ideal candidate should have hands-on experience with Oracle databases, containerized environments using Kubernetes, Nutanix infrastructure, and CI/CD pipelines built on Jenkins.

Role & responsibilities We are having different roles in Kerala, North Karnataka, South Karnataka, Tamil Nadu at various locations. GMMCO, part of the CK Birla Group, is a leading player in the Construction, Mining, and Energy sectors. We are partners with Caterpillar and provide sales, service, and solutions for heavy equipment across India. We are looking for Service Engineers and Technicians to join our team across different locations. In this role, you will be responsible for maintenance, troubleshooting, and repair of heavy equipment and machinery . Training will be given to you. You will ensure that our customers machines are running smoothly and safely. Carry out preventive and correc...