1215 Product Support Jobs - Page 28

Sales/Sr. Sales Executive Water Purification Systems sales Water Purification Systems Sales/Sr. Sales Executive Water Purification Systems - Inkarp Instruments Pvt Ltd Sales/Sr. Sales Executive Water Purification Systems Sales/Sr. Sales Executive Water Purification Systems Sales/Sr. Sales Executive Water Purification Systems Available positions in: Job Summary: The Sales Person will be responsible for driving sales of Sartorius water purification systems in their assigned territory. The role involves identifying customers, building relationships, achieving sales targets, and providing basic product support. Key Responsibilities: Sales s Target Achievement: Achieve monthly and annual sales targets. Identify and approach potential customers in industries like pharma, biotech, academic institutions, and labs. Develop and execute sales strategies tailored to the local market. Lead Generation s Customer Interaction: Generate leads through market visits, cold calls, and networking. Meet customers, understand their requirements, and offer suitable solutions. Follow up on inquiries and ensure timely closure of sales. Regular field visits to customer locations in the assigned territory. Expand market coverage by identifying new opportunities. Product Knowledge s Support: Understand Sartorius water purification systems and explain their benefits to customers. Collaborate with technical teams for demos, installations, and advanced customer support. Maintain accurate records of customer interactions and sales activities. Submit daily/weekly/monthly reports on sales performance and market feedback. Qualifications Skills: Bachelor s degree in Science/Engineering (preferred in Life Sciences, Chemistry, or Biotechnology). 2+ years in B2B sales, preferably in scientific equipment or lab solutions. Skills: Good communication and interpersonal skills. Target-driven with strong negotiation abilities. Basic technical understanding of lab equipment or water purification systems. Must be willing to travel extensively within the assigned territory.. Work with a trusted name in scientific instruments, Inkarp. Be part of a growing market with high demand for water purification systems. Attractive salary, incentives, and growth opportunities.

Job Type Full Time Schedule – Night shift Education – Bachelor’s Degree Qualifications / Eligibility: Graduate in any discipline Expert of Voice /CHAT product Support, including NPS, CSAT Trained / Certified Lean Six Sigma Green Belt Minimum 2 years in the team management role as Quality Team Leader / Asst Manager Working knowledge of 7 QC tools and FMEA / Risk assessment Roles and Responsibilities: Manage a team of minimum 10 Quality Analysts Enable business to deliver high quality and faster outcomes and maintain the quality SLAs. Adhere to quality framework and ensure timely completion of audits, reports, and analysis. Identify Lean Six Sigma / Continuous Improvement projects / Problem Solving Projects Drive Ideation to invite potential ideas for improvement. Help team achieve core deliverables (PKTs, Audits, Team Meetings, RCA, POA etc.) Drive internal and client calibrations. Maintain and present / discuss process and business performance dashboard with internal and external stakeholders including but not limited to senior management. Perform end-to-end business diagnostic analysis to dissect to identify potential risks, gaps, and areas of improvement. Work with cross functions (Operation, Training, and others) to make action plans and drive the same to achieve better results. Plan and coordinate for resource planning and QA framework execution Initiate and execute remediation plans resulting in better business performance. Key Skills: Effective Coaching and feedback skills Ability to identify opportunity areas for Product Support / Customer centric, propose improvement actions and execution Specific to NPS / CSAT improvement Ability to analyze data / information and derive insights. Strong report management skills Extremely good in Excel, Power Point Skills in numerical and statistical analysis Good Communication

What You'll Do The Senior Manager, Technical Support , reporting to the Director of Global Support Operations, will lead a team of support professionals to deliver exceptional technical assistance to customers. This role manages daily operations, optimizes support processes, and drives cross-functional collaboration to enhance customer satisfaction. Additionally, the Senior Manager will help shape and implement strategies to improve support services and elevate the overall customer experience. What Your Responsibilities Will Be Team Leadership You will lead a team of technical support professionals, including first-line managers and leads Set performance goals, conduct evaluations, and foster a collaborative, high-performing team culture Technical Support Operations You will oversee daily support operations to ensure effective issue resolution Implement and increase support processes to drive efficiency and meet SLA targets Collaborate with global teams to improve KPIs and enhance the customer experience Customer Interaction You will manage escalations, providing expert guidance to resolve complex technical issues Engage with customers to understand challenges, identify root causes, and deliver effective solutions Communicate technical concepts clearly to both technical and non-technical stakeholders Cross-Functional Collaboration You will partner with product, sales, marketing, and training teams to share insights and improve product and service delivery Align support strategies with our goals through active participation in cross-functional initiatives Performance and Reporting You will analyze support metrics and customer feedback to identify trends and improvement opportunities Deliver regular performance reports and insights to senior leadership Continuous Improvement You should champion initiatives that improve support quality, efficiency, and customer satisfaction Stay current with industry trends to introduce innovative solutions and best practices What You'll Need to be Successful Bachelor's degree in a relevant technical field (e.g., Computer Science, Information Technology). 12+ years of experience building a technically focused, customer-facing, advanced experience support team and cross-functional collaboration with other teams Exceptional leadership and team management skills, with the ability to motivate and inspire a technical support team. Proficient in CRM platforms (e.g., Salesforce, ServiceNow) and experienced in managing multi-channel support (chat, phone, email, portal) Skilled in support process engineering and service improvement Analytical mindset with the ability to analyze complex technical problems and develop effective solutions. Experience with customer relationship management (CRM) software and support ticketing systems. Excellent knowledge of CRM tools like Salesforce, Service now etc. Flexibility to work in rotational night shifts(Work from office 5 days a week)

This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset In this role you will Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT). Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs. Time-bound and superior customer communication over CRM (salesforce), Phone and Email. Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations. Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback. Active engagement with Knowledge base and forums utilizing help channels/resources. Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology Consistently deliver aligning with set goals and beyond Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem. Consideration of privacy and security obligations Youve got what it takes if you have Bachelor s degree in computer science or equivalent with less than a year of customer facing application support experience. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Strong analytical and problem-solving skills. Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem. The role requires working in 24x7 environment (mostly US shifts) Compensation: Monthly Allowance + Shift Allowance + Cabs (Pick & Drop)

As a Product Support Engineer specializing in MySQL and PHP , you will provide technical support and troubleshooting for our software products. You will ensure client satisfaction by diagnosing and resolving issues, and collaborating with cross-functional teams to enhance product quality. Job Requirement Key Responsibilities: Technical Support: Address and resolve client inquiries and technical issues via phone, email, or chat. Diagnose and troubleshoot MySQL and PHP-related problems. Provide clear instructions to clients for problem resolution. Issue Escalation and Resolution: Escalate complex issues to senior engineers or development teams. Follow up with clients to ensure issue resolution and document solutions. Product Knowledge: Maintain in-depth knowledge of our products, particularly those using PHP and MySQL. Stay updated on MySQL and PHP developments and best practices Technical Skills: Proficiency in PHP and MySQL, including database design and query optimization. Experience with debugging tools and techniques. Familiarity with version control systems (e.g., Git). MS Excel

Ahmedabad, Mumbai, Delhi, Lucknow, Bengaluru, Vizag, Chandigarh. India Sales/Sr. Sales Executive Water Purification Systems - Inkarp Instruments Pvt Ltd Sales/Sr. Sales Executive Sales/Sr. Sales Executive Sales/Sr. Sales Executive Ahmedabad, Mumbai, Delhi, Lucknow, Bengaluru, Vizag, Chandigarh. India Job Location : Ahmedabad, Mumbai, Delhi, Lucknow, Bengaluru, Vizag, Chandigarh. Job Summary: The Sales Person will be responsible for driving sales of Sartorius water purification systems in their assigned territory. The role involves identifying customers, building relationships, achieving sales targets, and providing basic product support. Key Responsibilities: 1. Sales s Target Achievement: Achieve monthly and annual sales targets. Identify and approach potential customers in industries like pharma, biotech, academic institutions, and labs. Develop and execute sales strategies tailored to the local market. 2. Lead Generations Customer Interaction: Generate leads through market visits, cold calls, and networking. Meet customers, understand their requirements, and offer suitable solutions. Follow up on inquiries and ensure timely closure of sales. 3. Market Coverage: Regular field visits to customer locations in the assigned territory. Expand market coverage by identifying new opportunities. 4. Product Knowledge s Support: Understand Sartorius water purification systems and explain their benefits to customers. Collaborate with technical teams for demos, installations, and advanced customer support. Maintain accurate records of customer interactions and sales activities. Submit daily/weekly/monthly reports on sales performance and market feedback. Qualifications & Skills: Bachelor s degree in Science/Engineering (preferred in Life Sciences, Chemistry, or Biotechnology). 2+ years in B2B sales, preferably in scientific equipment or lab solutions. Skills: Good communication and interpersonal skills. Target-driven with strong negotiation abilities. Basic technical understanding of lab equipment or water purification systems. Must be willing to travel extensively within the assigned territory. Work with a trusted name in scientific instruments, Inkarp. Be part of a growing market with high demand for water purification systems. Attractive salary, incentives, and growth opportunities.

Inkarp is a leading company in the distribution of high-quality scientific and analytical instruments in India. As the authorized partner for Sartorius water purification systems, we bring German-engineered, cutting-edge water purification solutions to industries and research organizations across India. Get to know more about us at Available positions in: Mumbai Job Summary: The Sales Person will be responsible for driving sales of Sartorius water purification systems in their assigned territory. The role involves identifying customers, building relationships, achieving sales targets, and providing basic product support. Key Responsibilities: 1. Sales Target Achievement: Achieve monthly and annual sales targets. Identify and approach potential customers in industries like pharma, biotech, academic institutions, and labs. Develop and execute sales strategies tailored to the local market. 2. Lead Generations & Customer Interaction: Generate leads through market visits, cold calls, and networking. Meet customers, understand their requirements, and offer suitable solutions. Follow up on inquiries and ensure timely closure of sales. 3. Market Coverage: Regular field visits to customer locations in the assigned territory. Expand market coverage by identifying new opportunities. 4. Product Knowledges Support: Understand Sartorius water purification systems and explain their benefits to customers. Collaborate with technical teams for demos, installations, and advanced customer support. 5.Reporting: Maintain accurate records of customer interactions and sales activities. Submit daily/weekly/monthly reports on sales performance and market feedback. Qualifications & Skills: Education: Education: Bachelor s degree in Science/Engineering (preferred in Life Sciences, Chemistry, or Biotechnology). Experience: 2+ years in B2B sales, preferably in scientific equipment or lab solutions. Skills: Good communication and interpersonal skills. Target-driven with strong negotiation abilities. Basic technical understanding of lab equipment or water purification systems. Travel: Must be willing to travel extensively within the assigned territory. Why Join Us? Work with a trusted name in scientific instruments, Inkarp. Be part of a growing market with high demand for water purification systems. Attractive salary, incentives, and growth opportunities. Compensation: Fixed salary + performance-based incentives.

Inkarp Instruments Pvt. Ltd. is a leading distributor of scientific and analytical instruments in India. We offer advanced Glove Box Systems designed for controlled atmosphere applications, serving industries such as pharmaceuticals, biotechnology, materials research, and academic institutions. Learn more about us at Job Location: Hyderabad, Chennai Job Summary: We are seeking a highly motivated and experienced Sales/Senior Sales Executive to drive sales of Glove Box Systems in the Hyderabad and Chennai regions. This role involves identifying and engaging prospective clients, achieving sales targets, and providing technical product support across various industries and research institutions. Key Responsibilities: 1. Sales Target Achievement: Achieve monthly and annual sales targets for Glove Box Systems. Identify business opportunities across key sectors such as pharmaceuticals, biotechnology, materials science, and academic research. Develop and execute tailored sales strategies to meet customer requirements and business goals. 2. Lead Generation & Customer Interaction: Generate leads through field visits, networking, and industry events. Engage with potential customers to understand their technical requirements and recommend appropriate glove box solutions. Conduct product presentations, demonstrations, and follow-ups to ensure successful sales closure. 3. Market Coverage: Conduct regular visits to customer locations to strengthen market presence. Expand the customer base by identifying new business opportunities in the region. 4.4. Product Knowledge & Support: Gain comprehensive knowledge of Glove Box Systems, including their features, applications, and benefits. Effectively communicate technical information to both technical and non-technical stakeholders. Collaborate with technical support teams to provide product demonstrations, installations, and after-sales support. 5. Reporting: Maintain accurate records of customer interactions, sales activities, and sales opportunities. Submit daily, weekly, and monthly sales reports, along with market feedback and insights. Qualifications & Skills: Education: Bachelor s degree in Science or Engineering (preferred fields: Life Sciences, Chemistry, or Biotechnology). Experience: Minimum 5+ years of experience in B2B sales, preferably in scientific instruments, laboratory solutions, or controlled atmosphere systems (experience with glove boxes is a plus). Skills: Strong communication and interpersonal skills with the ability to present technical solutions effectively. Target-oriented with proven negotiation and sales-closing abilities. Technical aptitude to understand and explain glove box systems and related equipment. Travel: Must be willing to travel extensively within the assigned region for customer visits, business development, and industry networking. Why Join Us? Be a part of a well-established and reputable company in the scientific instruments industry. Work with advanced Glove Box Systems designed for controlled atmosphere applications. Competitive compensation, including performance-based incentives, and excellent opportunities for career advancement. Compensation: Fixed salary + performance-based incentives.

Product Manager Sales (Water Purification Systems) - Inkarp Instruments Pvt Ltd Job Summary: We are seeking an experienced and results-driven Product Manager Sales to lead and drive the sales of Sartorius Water Purification Systems in the Bengaluru region. The ideal candidate will possess strong technical expertise and a proven sales background in scientific equipment, with the ability to manage key accounts, achieve sales targets, and deliver exceptional product support and customer service. Key Responsibilities: 1. Product Sales Strategy & Target Achievement: Develop and execute sales strategies to meet monthly and annual sales targets for Sartorius Water Purification Systems. Identify and develop new business opportunities across industries such as pharmaceuticals, biotechnology, food testing, and research institutions. Establish and maintain long-term relationships with key clients to drive customer satisfaction and repeat business. 2. Product Development & Positioning: Manage product positioning by understanding market needs, competitive landscape, and customer challenges. Collaborate with the marketing team to create strategies for product promotion, branding, and lead generation activities. 3. Business Development & Lead Generation: Generate leads through field visits, networking, and participation in trade shows and industry events. Engage with prospective clients to understand their requirements and propose tailored water purification solutions. Conduct product demonstrations and technical presentations to effectively showcase product value and capabilities. 4. Market Development: Expand market coverage by identifying new customer segments and sales opportunities. Monitor and analyze market trends, competitor activities, and customer needs to provide insights for product enhancements and sales strategies. 5. Product Knowledge & Customer Support: Acquire and maintain a deep understanding of Sartorius Water Purification Systems, including features, benefits, and applications. Provide pre-sales and post-sales support, including technical guidance, troubleshooting, and training for customers. Work closely with the technical support team to ensure smooth product implementation and customer success. 6. Sales Reporting & Performance Analysis: Maintain accurate records of sales activities, customer interactions, and opportunities through CRM tools. Submit detailed sales reports on performance, market feedback, and forecasts to the management team. Analyze sales data to identify trends, optimize sales strategies, and improve overall performance. Qualifications & Skills: Bachelor s degree in Science or Engineering (preferred fields: Life Sciences, Chemistry, or Biotechnology). Minimum 5+ years of experience in B2B sales, preferably in water purification systems, laboratory equipment, or scientific instruments. Skills: Strong leadership and communication skills with the ability to influence and negotiate effectively. Proven track record of achieving and exceeding sales targets. In-depth technical knowledge of water purification systems or laboratory solutions is highly desirable. Excellent organizational and problem-solving skills to develop and execute effective sales strategies. Willingness to travel extensively within the assigned region for customer visits, business development, and networking opportunities. Be part of a leading and well-established organization in the scientific instruments industry. Work with state-of-the-art Sartorius Water Purification Systems designed for precision applications. Competitive compensation package, including performance-based incentives, and excellent opportunities for career growth.

Key skills/JD Strong domain knowledge of Counter-Drone Systems and related subsystems (Radar, EOIR, Jammers, etc.) Proven experience managing defense accounts, with a strong understanding of government procurement processes. Excellent customer handling capabilities with strong communication skills in English and Hindi. Experience using ERP systems, CRM platforms, and Microsoft Office applications. Strong analytical, planning, and organizational abilities. Ability to lead, coach, and motivate teams. Demonstrated ability to build cross-functional relationships and influence at all levels of the organization. High initiative and self-driven with a continuous improvement mindset. Proactively gather customer demands and ensure timely delivery of products in coordination with cross-functional teams at optimal cost. Build and sustain strong relationships with key stakeholders to ensure high customer satisfaction. Review and respond to customer requirements, ensuring consistent fulfillment of shipment needs. Drive customer success through effective installation, deployment, and training support for defense systems across PAN India. Manage and guide a team of Field Application Engineers (FAEs) and provide technical leadership and direction. Identify cost drivers in the supply chain and implement cost-saving initiatives to enhance efficiency. Oversee overall supply chain and logistics strategies to maximize operational productivity. Monitor and mitigate risks, ensuring timely corrective actions and communication with relevant stakeholders. Leverage CRM tools and funnel management systems for effective customer engagement and opportunity tracking. Ensure compliance with procurement protocols, especially with Army Commands, Brigades, Paramilitary, and Police departments. Background in product support, logistics, and system deployment for Electronic Warfare and Tactical Systems. Willingness to travel extensively across India for customer support and project implementation.

At Sanofi R&D, we develop future medicines that improve patients lives worldwide. Our Clinical Supply Chain Operation (CSCO) department is responsible for packaging and distributing Investigational Medical Products (IMPs) to patients globally for clinical testing. The Investigational Product Support (IPS) role provides support - on activities that can be centralized - to a worldwide team of IPM (Investigational Product Manager) located in 30 countries in charge to manage locally the flow of our investigational products ensuring quality, timely delivery, regulatory compliance, and accurate tracking through our internal systems. Main responsibilities include: The main mission is to provide administrative support to CSCO department on investigational product (IP) distribution scope Manage quotations, purchase orders, and change orders for local activities with carrier vendors and service providers Perform cost reconciliation and final payments with depots and other local service providers Perform temperature excursion assessment during transportation and storage for shipments to depots and sites Manage depot data changes in IRT tracking tools and provide carrier vendor with transfer request data for reception Perform tracking & reconciliation of studies assigned in CSCO tools and coordinate destruction authorizations for unused kits with local depot Support import license management and complete necessary forms for the request; support local IPMs to gather all documents needed for customs release. Provide filing and archiving support for IMP-related documents, including uploading documents into eTMF for inspection readiness About you Strong organizational skills for managing multiple concurrent tasks Ability to work autonomously with methodology to respect guidelines. Ability to work effectively, proactively, and collaboratively in a worldwide, multi-cultural, multidisciplinary environment. Effective communication both written and verbal Adapt to changing work environment, including changes in technical environments. Languages: Near-native fluency written and oral in English; additional languages (Near-native fluency written and verbal) are a valuable asset to manage local distribution documentation (i.e Spanish, French Chinese, Portuguese ) Proficiency with MS Office applications (Word, Excel, SharePoint)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Strategy Transformation and Capabilities team supports the Global Services Group and the company as a whole by owning the strategy development, process design & engineering and product support for all GSG servicing and credit functions. The team devises and implements strategies that deliver on our key goals of the best customer experience, improving operational efficiency, driving revenue, and minimizing operational risk. We seek a highly motivated, end-to-end Product Manager who thrives in a fast-paced environment. The selected individual will join the GDM product organization and will help craft best in class disputes and fraud experience for our customers, merchants and customer care professionals. This individual will help shape the product and platform strategy thereby influencing the long term architectural runway. This individual will be responsible for all aspects of product strategy, from ideation to implementation, as well as overall program management to ensure the effective execution of multiple project priorities that enable best in class servicing in the industry. The individual should have a passion for technology, a clear focus on the customer journey, strong communication skills, and the ability to provide clarity and direction across teams. How will you make an impact in this role? This role is responsible for leading product management for the Dispute and Fraud Experience strategy within the enterprise. The role is for an Associate- Digital Product Development for Global Disputes Management (GDM) Support in defining new product features, scope, and functions, driving innovation and iterative value delivery Serve as Product Owner, using data, external evaluation, customer analysis to help create world class digital products for our colleagues Partner with the product team, engineering & business stakeholders to define user stories, and conduct user testing Collaborate with internal teams to shepherd your product from ideation to delivery advocating to create the best outcomes Coordinate across teams to launch features Obtain feedback on the product, using data, analytics, and customer input, to iterate and drive improvements in future releases Support the development of product roadmap and prioritize the backlog Collaborating with key product, proposition, Business Architecture, technology & operations stakeholders to define product strategies and vision to bring them on the Disputes and Fraud Journey Minimum Qualifications 3 Years of proven experience working within product development, with a track record of delivering results. Enthusiasm for exceptional products and services, able to empathize with colleagues, and skilled at articulation of product functionality Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall product Recognize issues quickly and determine how to get a resolution through creative and effective problem solving Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment Highly organized, taking individual initiative and accountability Understanding of the Financial Services card network operations, disputes and fraud lifecycles, card issuing, merchant acquiring or processing will be a plus Understanding of the overall payment ecosystem from swipe to settlement is preferred. Understanding of tech and product development processes, known as a businessperson who can talk tech. Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mindset Ability to convey complex, technical subject matter in a clear and straightforward manner; demonstrated ability to effectively communicate through written and oral presentations with all levels of the organization Preferred Qualifications Experience with agile product development methodologies and tools (JIRA, Figma, Rally etc.) MBA is a plus Shift Timing - 2 pm - 10 pm (Flexible day shift)

We re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of work work that changes the world is what the tech industry was founded on. So, if youre ready to seize the endless opportunities and leave your mark, come join us. WHY SHOULD YOU ACCEPT THIS CHALLENGE... Youll be a member of a product team Fusion - an industry-first self-service, autonomous storage platform that provides a consistent management experience across Pure s product portfolio. You will develop key components to help us evolve our Modern Data Experience - allowing customers to deploy, provision, consume and manage storage as a flexible pooled resource, across our portfolio of products. IN THIS TEAM, YOU WILL Help define, design and build automation and service delivery capabilities for defining and delivering storage platforms. As an early team member, you ll be expected to and have the opportunity to contribute in a wide variety of areas, which will include design and implementation of: Resilient distributed control systems API libraries development Declarative / intent-based policy management engines Scalable transactional processing Integration with all of our products - FlashArray, FlashBlade and Pure1 You will be based in Bengaluru, India. As this is an office-centric role, you are expected to be present in the office. WHAT YOU LL NEED TO BRING TO THIS ROLE... BS in Computer Science or related technical field 12+ years of experience with all phases of SW product lifecycle - early concept, product definition, MVP development, GA / New Product Introduction, mature product support. 7+ years of experience in Go, Java, C++. Excellent background in data structures, algorithms and software design. Strong collaboration skills with peers and stakeholders to drive solutions from initial design through to production Excellent communication and interpersonal skills. Must be willing and able to work in an open office, team environment. Beneficial would be: Experience with distributed systems, scalable platforms and Microservices Architecture Experience with developer API creation, design and implementation of business logic layer Experience in storage, networking, containers/Kubernetes and orchestration Experience with Go, Java, C++ WHAT YOU CAN EXPECT FROM US: Pure Innovation : We celebrate those who think critically, like a challenge and aspire to be trailblazers. Pure Growth : We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area , Fortunes Best Workplaces for Millennials and certified as a Great Place to Work ! Pure Team : We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. ACCOMMODATIONS AND ACCESSIBILITY: Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you re invited to an interview. WHERE DIFFERENCES FUEL INNOVATION: We re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn t just accepted but embraced. That s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story. Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don t match all of the role criteria. If you think you can do the job and feel you re a good match, please apply.

What You'll Do The Manager, Technical Support leads a team of technical support professionals to ensure the delivery of high-quality technical assistance to customers. You will oversee the daily operations of the technical support department, implementing efficient support processes, and collaborating with cross-functional teams to enhance customer satisfaction. The Manager, Technical Support will also help develop and implement strategies to improve support services and improve customer experience. You will report to the Director of Global Support. What Your Responsibilities Will Be Team Leadership: Oversee, mentor, hire and provide guidance to a team of technical support professionals Manage team of first line managers and lead Set performance goals, conduct regular performance evaluations, and provide constructive feedback Foster a positive and collaborative team environment to encourage productivity and innovation Technical Support Operations: Oversee the technical support operations, ensuring resolution of customer issues and inquiries. Develop and implement support processes to increase efficiency and enhance customer satisfaction. Monitor support ticket queues and allocate resources to meet service level agreements (SLAs) Identify improvement areas and to improve and increase support KPI's and customer experience. Handle escalated customer issues, escalations providing expert technical assistance and ensuring swift resolution Collaborate with customers to understand their technical challenges, identify root causes, and provide comprehensive solutions Communicate technical information to all kinds of customers. Collaborate with product development, sales, and marketing teams to communicate customer feedback and contribute to product improvements. Work with the training department to ensure technical support staff is up-to-date with product knowledge. Participate in meetings to align support strategies with our goals Analyze support metrics and customer feedback to identify trends, areas of improvement, and opportunities for enhanced service delivery Prepare regular reports on goals and present findings to the senior management team Improve initiatives to enhance support processes, customer satisfaction, and team performance Stay updated with industry trends and best practices to implement support solutions What You'll Need to be Successful You have 10+ years of experience with SaaS based product Support environment. 5+ years of experience managing different support channels like portal, chat, phone and Email 5+ years experience in support process engineering and improvement.

As a member of this team, your mission will be to design, develop, document and support massively scalable, distributed real time systems. Using C++, Java, object oriented design patterns, distributed databases and other innovative storage techniques, you will build and deliver software systems that support complex and rapidly evolving business requirements. We are looking for software engineers with 2+ years of solid Software engineering experience involving solving complex problems. They will get to work on some of the key initiatives planned to support our rapid evolution and growth and in the process solve some of the most challenging problems. These engineers will provide the technical leadership to the team, drive best practices, mentor other engineers and drive continuous improvements in engineering excellence. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth s most customer-centric company and through WW RR, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns ReCommerce team! 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelors degree in computer science or equivalent

Senior QA Engineer Company Overview: Virtana delivers the industry s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud. As we continue to expand our portfolio, we are seeking a highly skilled and hands-on Senior QA Engineer with strong Automation focus to contribute to the futuristic development of our Platform. Position Overview: As a Senior QA Engineer, you will play a critical role in driving quality across our product offerings. You will work closely with developers and product/support teams to ensure that our storage and networking monitoring solutions are thoroughly tested and meet enterprise-level reliability. A strong background in automation testing using Python and scripting is essential, along with proven debugging experience in enterprise products utilizing AWS, Cloud, and Kubernetes technologies. You will act as a key advocate for quality across the organization, interacting with diverse teams and stakeholders to push the boundaries of product excellence. Key Responsibilities: QA and Automation Testing: Come up with exhaustive test plans and automation test-cases using Python and scripting languages to validate end to end real world scenarios. Enterprise Product Testing: Test enterprise-grade products deployed in AWS, Cloud, and Kubernetes environments, ensuring that they perform optimally in large-scale, real-world scenarios. Debugging and Issue Resolution: Work closely with development teams to identify, debug, and resolve issues in enterprise-level products, ensuring high-quality and reliable product releases. Test Automation Frameworks: Develop and maintain test automation frameworks to streamline testing processes, reduce manual testing efforts, and increase test coverage. Customer Interaction: Be open to interacting with cross-geo customers to understand their quality requirements, test against real-world use cases, and ensure their satisfaction with product performance. Voice of Quality: Act as an advocate for quality within the organization, pushing for excellence in product development and championing improvements in testing practices and processes. Documentation: Create and maintain detailed documentation of testing processes, test cases, and issue resolutions, enabling knowledge sharing and consistent quality assurance practices. Qualifications: Bachelor s or master s degree in computer science, Software Engineering, or a related field. 6+ years of hands-on experience in QA and automation testing, with a strong focus on Python and scripting. Proven experience in testing and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. Solid understanding of storage and networking domains, with practical exposure to monitoring use-cases. Strong experience with automation testing frameworks, including the development and execution of automated test cases. Excellent debugging, problem-solving, and analytical skills. Strong communication skills, with the ability to collaborate with diverse teams across geographies and time zones. Experience in working in agile development environments, with a focus on continuous integration and delivery. Passion for quality and a relentless drive to push the boundaries of what can be achieved in product excellence. Why Join Us: Opportunity to play a pivotal role in driving quality for a leading performance monitoring company with a focus on storage and networking monitoring. Collaborative and innovative work environment with a global team. Competitive salary and benefits package. Professional growth and development opportunities. Exposure to cutting-edge technologies and enterprise-level challenges.

Scope: Position is focused on supporting various BY Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Overview: Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor s Best Places to Work Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands-on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain product issues, and work with the product teams. Scope: Position is focused on supporting various BY Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment: Software: BY Demand, BY Fulfillment, BY Inventory Optimization Cloud Architecture : MS Azure Frameworks/Others : PL/SQL, RDBMS What you ll do: Understand the implemented solution/ products Analyze the issues, identify Root cause and find the permanent solution to any problem Adheres to SLA based on the severity of the customer cases. Complete the product certification courses assigned. Document the learning and building the knowledge content Provide early visibility and mitigation to technical challenges through the journey. Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer Should collaborate with Solution/Technical architect(s) to stabilize the system Enhance/Change the design based on new business requirements by the customer Single Point of contact for all customer requests for the designated solution Manage/Support new roll outs/deployments and handle change requests/enhancements To improve various KPIs for the customer What we are looking for: Bachelor s degree minimum 3 to 5 years of experience in Product Support / Implementation support. Skill set and availability requirements as per the organizations needs Hands on experience in implementing / supporting Demand Fulfillment products for multiple customers. Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required Deep understanding of Customer business and processes Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex Knowledge in performance tuning techniques is added advantage. Understanding and experience with the technical requirements for the product line assigned. Understanding of various technical platforms and infrastructures. Understands BYs product suite so as to convey relationships and touch-points to the customer. Works with appropriate parties to ensure issues are resolved. Our Values If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like oursFind out here: Core Values All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Product Support Specialist is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Specialist works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve complex application software related questions and troubleshoot issues encountered in applications. This position requires a hands-on individual, who can passionately and patiently educate our clients on, how our product is designed to work, and excels in problem solving skills, has eagerness to learn and brings customer centric mindset. In this role you will Provide day to day functional and technical software application support in a 24x7 environment to our clients including functionality testing and troubleshooting as needed. Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agreements (SLA) are met and client satisfaction is high (CSAT). Time-bound and superior customer communication over CRM (salesforce), phone and email to prevent case staleness/ageing and preventing backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time bound resolution in line with customer expectations. Where necessary, time bound engagement of next level support with proper triage and case documentation. Attain and maintain product certification on Cornerstone products in adherence with Cornerstone s Product Certification. Program achieving deep understanding and expertise over Cornerstone applications. Active engagement with Knowledge base and forums utilizing help channels/resources. Consistently deliver aligning with set goals and beyond. Collaborate with team members from all around the world. Consideration of privacy and security obligation. Youve got what it takes if you have Bachelor s degree in computer science or equivalent with 1-3 years of customer facing application support experience (Preferably SaaS environment). Hands-on experience working on and debugging issues with access management, Single-Sign-On, etc. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Highly organized with understanding of processes, SLAs and tools used in product support ecosystem. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Positive Attitude with ability to thinking out of the box. Patient, Organized, Composed and Good Listener, thoughtfully responding to any situation. Strong analytical and problem-solving skills. Strong team player promoting and influencing positive team spirit towards inclusive success. The role requires working in 24x7 environment (mostly US shifts). Spark Greatness. Shatter Boundaries. Share Success. Are you readyBecause here, right now is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone anywhere to learn, grow and advance. To be better tomorrow than they are today. Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

About us One team. Global challenges. Infinite opportunities. At Viasat, we re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams. The day-to-day As a Site Reliability Engineer, you will Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actions Participate in and provide feedback on product design, especially regarding reliability and availability Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues Drive monitoring and automation initiatives Create and present Performance reports for technical and management stakeholders Work closely with Engineering teams to communicate and prioritize the service impacting issues Reproduce and test the Customer issues in the Lab Develop Automated scripts and tools to Enable monitoring of the Service Be part of on-call rotations What you'll need 5+ years experience in troubleshooting and triage of network issues in a fast paced environment, to support customers. 5+ years experience in Network Operations or Product Support Advanced knowledge of modern programming languages, especially Python An ability to understand large complex systems and a passion to constantly improve environments Strong networking knowledgeTCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAA L2 L3 protocol OSPF, BGP, ISIS, STP, VLAN, NAT, Firewall, DHCP Set priorities and work efficiently in a fast-paced environment Demonstrated ability to deliver results on time with high quality and attention to detail Demonstrated ability to work with ambiguous requirements, adapt, and learn Experience with data analytics tools(Splunk, Kibana) Keen (data-driven) decision making skills under incomplete information Excellent face-to-face and remote customer rapport Bachelor s degree in electrical engineering, Computer Science, or Computer Engineering Up to 10% travel What will help you on the job Preferences Experience analyzing data and trending to gain operational efficiencies Telecom or related operational service experience, especially wireless networks Previous technical role in a DevOps/SRE workflow Experience with Satcom technology Experience/knowledge GCP, AWS, Big Query EEO Statement Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click

We are seeking a dedicated Product Support Engineer to join our team. In this role, you will be responsible for ensuring the smooth operation of our products, assisting users by troubleshooting and resolving technical issues, and providing exceptional customer support. You will work closely with various teams to improve the products reliability and user experience. Key Responsibilities: Provide first-level support for product issues via email, phone, or ticketing systems. • Troubleshoot and resolve user-reported issues in a timely and professional manner. Analyze, diagnose, and escalate complex technical issues to the relevant internal teams (e.g., development, infrastructure). Monitor performance and system health, addressing any alerts or abnormalities. Collaborate with product and engineering teams to communicate user feedback and suggest improvements. Develop and maintain product knowledge, staying updated with new features and functionalities. • Document and maintain support procedures, FAQs, and issue resolutions in a knowledge base. • Assist in onboarding and training new users on the product. Participate in product testing and provide feedback to ensure quality and stability. • Ensure compliance with SLAs (Service Level Agreements) for response times and resolutions. Requirements: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 2+ years of experience in product or support. Strong problem-solving skills with the ability to troubleshoot technical issues. • Experience with ticketing systems (e.g., JIRA, Zendesk) and monitoring tools. • Familiarity with SQL, databases, and basic scripting for troubleshooting purposes. • Knowledge of APIs and integration troubleshooting. Excellent verbal and written communication skills. Ability to work independently and in a team environment. Strong customer service orientation.

We are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany. http://www.configit.com The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from all around the world in a global #oneteam setup. The position requires working in support shifts. The support engineer is responsible for providing customers with expert-level technical assistance of Configits products. They conduct incident management and problem management activities relating to complex issues on both on-premise and cloud environments. They work as part of a multi-disciplinary Operations function and work with other departments to deliver exceptional customer support services according to SLAs and other contractual obligations. Main Tasks Incident management: Investigate, reproduce and resolve incidents reported by Configits customers; communicate with customers and internal stakeholders; performing analysis and troubleshooting activities involving log analysis, system, application network and database profiling Problem management: finding root causes and identifying common and recurring problems; conducting post-incident analysis; reporting and tracking bugs Continuous improvement: staying current with product versions, features and technologies through training and self-directed learning Mentoring and supporting more junior support engineers, sharing knowledge and best practices to help develop competencies Customer advocacy: understanding and representing the customers needs and feedback to internal teams Competencies preferred Experience (preferred): Up to 2 years of experience in a customer focused technical support or operations role for a software vendor. Collaborating and communicating with both development teams and customers Bug reporting and tracking Managing escalated customer cases Facilitating and running meetings with customers. Working in international teams Knowledge sharing Technical skills (essential): Strong server and software administration knowledge (log analysis, network analytics, system and application profiling, application configuration) Experience with Microsoft Azure Cloud services Experienced in profiling, tracing and analysing the performance of enterprise applications. ITIL certified. Personal Qualities: High quality communicator in English (written and verbal) Patient and empathetic Methodical, with excellent problem-solving abilities and a keen attention to detail Adaptable and resilient Technically minded with the desire to stay current with technology and best practices and eager to share knowledge. Customer focused. Stays calm under pressure and has great time management skills. Other desirable factors: Conducted post-incident reviews and analysis Contributed to a company’s knowledge base Experience with mentoring/ training colleagues Worked to SLAs Administrated databases Scripted SQL Familiar with virtualization platforms and PaaS Able to read C# and JavaScript Worked in a swarming support model.

Roles & Responsibilities: Managing and driving the Business performance through various business analytical reports Liaising with product function of HDFC Bank (Parent company) Digitalising Product journeys and API integration with multiple empanelled vendors Handle communication for new product launch within the organization. Introduction and improvement of policies and processes with respect to existing product portfolio. Assist with analysis of MIS and prepare data and provide data analytics to Sales & Operations team and Management. Reconciliation of Payout MIS for the Business sourced Work closely with the L&D team to design training modules to enable the sales force on the new product variants to ensure better sourcing and business conversion. Liaison with stakeholders and drive towards sales force transformation. Analysis of market share data and provide inputs to the senior management and sales team to enhance and improve business performance Driving various initiatives with the objective of improving sales force efficiency. Assist sales team and drive business through performance trackers, marketing activities for sales team. Design enablers / new contests/campaigns to enhance the sales force productivity in the organization. Desired candidate: Candidates having prior experience with BFSI will be preferred. Excellent at written and verbal communication skills. Excellent Power point and Advanced Excel Skills preferred. Understanding of Liability products. Interested candidates can send their resume at kajal.kori@hdfcsales.co.in

6-12 years of Strong exposure to Application / Production Support is a Must Min 3-5 years of strong experience in API testing is a Must Exposure to Windows or Linux is required Exposure to Oracle / SQL is preferable Ensure SDLC as per ISO 27001 Required Candidate profile Min 6 yrs exp in Application Support / Production Support with API testing Exp in software testing, test scenario preparation & execution Contact/whatsapp CV-Ankit-8104808547 Perks and benefits + 10% Performance Bonus, Insurance and Mediclaim

ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. Shift details: Candidate should be comfortable working EST/PST shifts based on business needs (Rotational Shift) Work Mode : Hybrid - 3 days Work from Office and 2 days Work from Home Week Off : Saturday & Sunday What you'll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Effectively triage and manage escalations to engineering teams for issues that can t be resolved by Customer Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Other related duties as assigned What You Bring In: bachelors degree preferred 3 to 5 years of work experience in Product Support, Customer Support, or Technical Support role in B2B SaaS companies Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Proven ability to multi-task and successfully manage multiple priorities simultaneously; strong organizational skills Highly adaptable and can readily pivot in a fast paced, ever-changing environment, with a desire and aptitude to learn Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Ability to empower end-users to support themselves using our online training resources Ability to evaluate, troubleshoot, and follow-up on customer issues as we'll as replicate and document for further escalation; demonstrates a high level of resourcefulness when investigating issues and is self-driven to research and identify solutions for customers Must have a strong attention to detail A positive attitude

Title : Technical Support Professional, Product Support with Cloud experience (AWS/Azure/GCP/OCI, Support and maintain customers who have implemented the Apptio SaaS solution, resolving customer issues in a timely fashion. Operational management of clients (e.g. helping loading new data, maintaining and validating dashboard/report outputs, etc) Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction. Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations. Use your business and technical analysis skills and knowledge of IT environments to solve complex issues and promote best practices. Collaborate with other departments in the company to achieve customer satisfaction. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 5+ years of experience. Knowledge and application of relational database concepts. Experience with Cloud computing (AWS/Azure/GCP) Specific knowledge and application of IT services and financial management including budgeting cost allocations, capital & operating expense handling, program portfolio management, and application / infrastructure support. Strong analytical and problem solving skills. Strong skills in data analysis/manipulation. Ability to quickly comprehend complex spreadsheets/data in order to streamline the underlying processes into the Apptio solution; versed in formulaic logic (e.g. Excel). Self-starter – able to come up to speed on complex, difficult concepts with minimal assistance. Ability to quickly context-switch between multiple complex work streams. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues. Client-focused attitude — a customer advocate. Team player with solid communication and presentation skills. Skilled at working with large data sets in Excel, quickly detecting and resolving data-related issues Preferred technical and professional experience Basic programming skills and web development understanding, e.g. JAVAScript, HTML, CSS, SQL, Python Knowledge of ticketing tools like Salesforce, JIRA Knowledge of tools like Splunk, Grafana.