3623 Product Support Jobs - Page 27

A results-driven professional with over 3 years of experience in SQL Server (2012, 2015) and Big Data technologies including Hadoop, Spark, and Python. Currently operating at L3 support level, with strong expertise in incident management and working with ticketing tools in a hybrid work environment. Key Responsibilities: Collaborate with customers and project teams to gather requirements and translate them into technical specifications Manage day-to-day ticketing queue, ensuring timely resolution and escalation as needed Prepare and support internal meetings, client updates, and weekly status reports Participate in QA, UAT, and production launch support for customer engagements Provide Tier ...

Profile description - Incident management Problem Management Production / Application Support Monitoring Tools from banking/capital market domain experience. Understanding of Appdynamics tool Is added advantage. Worked on any Ticketing tool.

Job Title: OneTrust Platform Support Engineer (L1/L2) Department: ITSM Location: Hyderabad Position Summary We are seeking a dedicated and detail-oriented OneTrust Platform Support Engineer to join our global technology team. This role is responsible for providing essential Level 1 and Level 2 operational support for our OneTrust platform. The ideal candidate will be a primary point of contact for business users, ensuring the smooth execution of daily activities, resolving technical issues, and maintaining the platform's configuration according to business needs. You will be part of a dedicated team of three analysts, working collaboratively to deliver excellent service and support to our st...

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. What You ll Do on a Typical Day: Case Management Responsible for providing 2nd-level product support. These cases could be related to product breakdown/defect or customer changes/maintenance to meet their travel program. Maintain a good understanding of all AEGBT OBT/Approval products to ensure elite support for Amex GBT s OBT products. Provide Issue triage, escalation, and resolution to include: Ensure SLA agreements are ...

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we ll give you what you need to make it happen. It won t always be easy, growing takes grit. But at ABB, you ll never run alone. Run what runs the world. This role sits within ABBs Robotics business, a leading global robotics company. Were entering an exciting new chapter as we ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you ll be part of a pioneering team shaping the future...

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing and we are excited to help digitally transform their operations at scale. Working at Samsara means you ll help defin...

Essential Functions Develops and delivers detailed technology services through managed services project activities requiring specialized knowledge of IQVIAs products and technical expertise. Responsible for identifying additional product/services opportunities for clients and makes decisions within general parameters under broad supervision. Focuses on quality in all aspects of work; follows established standards of excellence. Supports problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment. Supports and resolves Service Requests using the incident management tool, CSM. Coordinate...

Key Responsibilities: Customer Support: Addressed clientsissues (L2 support) via email, chat, Ticketing Tool and via phone. Troubleshooting: Diagnosed and resolved software bugs, user errors, and system outages. Product Knowledge: Maintained deep understanding of the products features and functionalities. System Monitoring: Monitored system performance and responded to alerts proactively. Software Updates & Testing: Assist in deploying updates and patches to ensure customers use the latest software version. Onboarding: Helping new customers with setup and configuration for a smooth onboarding process. Customer Training: Conducted training sessions and created user documentation. Feedback Col...

Job Title: L2 Network Engineer - Data Experience: 3 to 6 Years Job Summary We are seeking a skilled and certified L2 Network Engineer with hands-on experience in routing, switching, and product support across leading network platforms. The ideal candidate will be CCNA certified and proficient in managing network infrastructure, monitoring tools, and ITSM platforms. Required Skills & Qualifications CCNA Certification is mandatory. 3 to 5 years of hands-on experience in enterprise networking. Strong knowledge of Routing & Switching protocols. Experience with Cisco, Juniper, Aruba product support. Exposure to NAC solutions (e.g., Cisco ISE, Aruba ClearPass) is a plus. Familiarity with ServiceNo...

Scope: This role is focused on supporting various BY Planning solutions in Demand/Strategy/Supply Planning, Factory Scheduling space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Cloud services. This role needs technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. This position may require 24x7/Weekend coverage and response to systems alerts during on-call periods. Provides advice to customers regarding industry best practices and process methodology. Understands how...

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world s most innovative ficial organizations. As a Senior Product Associate in Modernized Service Solution, you will lead the end-to-end lifecycle of internal banking products designed for our employee bankers. In this role, you will collaborate closely with stakeholders across business, technology, and operations to identify opportunities, define requirements, and deliver innovative solutions that empower our bankers to better serve clients. Job responsibilities Partner with bankers and internal teams to understand pain points and service gaps, t...

Position Overview: We are looking for a skilled and proactive Storage Engineer - L1/L2 to join our support team. The ideal candidate will have strong experience in storage product support , with expertise in Level 2 and Level 3 support of various storage product lines. The role involves advanced troubleshooting, analyzing logs, and preparing detailed Root Cause Analysis (RCA) reports to identify and resolve issues efficiently. Key Responsibilities: Provide Level 1 and Level 2 support for various storage products, assisting customers with troubleshooting, configuration, and operational issues. Escalate issues to Level 3 support when necessary, ensuring timely and accurate resolution of critic...

Position Overview: We are looking for a skilled and proactive Storage Engineer - L1/L2 to join our support team. The ideal candidate will have strong experience in storage product support , with expertise in Level 2 and Level 3 support of various storage product lines. The role involves advanced troubleshooting, analyzing logs, and preparing detailed Root Cause Analysis (RCA) reports to identify and resolve issues efficiently. Key Responsibilities: Provide Level 1 and Level 2 support for various storage products, assisting customers with troubleshooting, configuration, and operational issues. Escalate issues to Level 3 support when necessary, ensuring timely and accurate resolution of critic...

Job Summary This role is responsible for effectively resolving simple technical problems involving hardware and software and providing solutions and guidance to internal and external businesses and end users via telephone and electronic support channels. The role engages in articulating case summaries and resolutions for the Knowledge Management System (KMS). The role guides customers proactively to prevent problems, represents the organization in various activities, collaborates to meet SLA demands, and contributes proactively to projects through research and data analysis support. Responsibilities Resolves simple technical problems effectively, encompassing hardware and software encountere...

Role Overview: As a technical support provider at Wipro Limited, your role is crucial in delivering effective technical support to the process and resolving client issues in a timely manner to meet process SLAs. You will be responsible for managing transactions, fielding help requests from clients, documenting end user information, and updating your availability in the RAVE system to ensure productivity. Additionally, you will be recording and tracking all queries received, following standard processes to resolve client issues, and accessing internal knowledge bases to provide effective problem resolution. Key Responsibilities: - Support the process by managing transactions as per required q...

Key Responsibilities Responsibilities typically vary by industry (e.g., general manufacturing, film, pharmaceuticals, etc.) but generally include: Assisting with production processes : Performing various tasks on the production line, such as assembly, mixing/blending raw materials, packaging, and preparing goods for shipment. Operating and maintaining equipment : Learning to use and perform basic maintenance and cleaning of production machinery and tools under supervision. Quality control and testing : Assisting with inspections and tests to ensure products meet defined quality standards and regulatory requirements. Monitoring and documentation : Tracking production parameters, logging data ...

Title: Senior Product Support Engineer Must Have Requirements: 4+ years of experience in customer-facing positions as a product support specialist Exposure to 1 or more of the following business domains (Must have managed a client in any of the domains listed below, in the career history): BFSI / Ecommerce / Manufacturing Excellent project management, team management and customer facing skills Ability to understand Application architecture and associated business / IT Operations workflows. Good Exposure to workflow automation tool(s). At least must have worked as a user to a Service Desk / workflow / Monitoring tools / Runbook automation tool (CA / BMC / HP / IBM etc) Good Exposure to script...

Description Primary skill :on incident resolving, technical knowledge on applications, communication skills, Should be willing to work in 24 X 7 rotational shifts Over 5 years of experience in IT, with around 4 years in production support Good knowledge in SQL and debugging skills Sound knowledge in ticketing tools like ServiceNow, JIRA, Remedy etc. Ability to follow the runbooks, create or update the run-books from time-to-time Prior experience in batch job monitoring, triaging production issues, handling user requests, monitoring file transfers etc. is must Good analytical and trouble-shooting capabilities A self-starter and can-do attitude, should be able to work with minimal guidance Exc...

1) Job Position : AVP / Director / GM / AGM - Product Management ( Software Product / AI Health Product as SaaS) - Global Digital Health | AI Health Startup. 2) Job Description, Role, and Responsibility : i) To work in a Leadership Role as AVP / Director / GM / AGM- Product Management ( S/W Product / AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pi...

As a Technical Support Specialist, your role is crucial in providing effective technical support to the process and resolving client issues in a timely manner. Here's what you will be responsible for: - Support the process by managing transactions according to required quality standards. - Field all incoming help requests from clients via telephone and/or emails courteously. - Document all relevant end user identification information and nature of the problem. - Update your availability in the RAVE system to ensure process productivity. - Record, track, and document all queries received along with problem-solving steps. - Follow standard processes and procedures to resolve client queries. - ...

Job Summary This role is responsible for effectively resolving moderate technical issues involving hardware and software through interactions with internal and external businesses and end users. The role engages in coordinating innovative solutions while supporting businesses to minimize issue occurrences and addressing complex challenges. The role also sets the services organization's direction aligned with customer needs, represents the organization in various activities, supports initiatives for business growth through technology, and leads projects with a fresh perspective to achieve operational and strategic goals. Responsibilities Resolves moderate technical problems effectively, encom...

Role Overview: You will be responsible for planning, coordinating, and executing clinical programs to promote the concept of ECMO, Counter Pulsation therapy, and Advance Hemodynamics monitoring (AdMon). Additionally, conducting in-service education programs for new and existing users to enhance confidence and maximize the usage of ECMO, IABP, and AdMon will be a key part of your role. Key Responsibilities: - Provide information to Physicians & Allied Health Professionals by discussing/detailing the latest clinical trials. - Conduct in-service education programs for new and existing users to improve confidence and maximize usage of ECMO, IABP, and AdMon. - Offer product support to users throu...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...