2926 Product Support Jobs - Page 27

Job Title: Application Support Lead High Level Description: The Service Desk Lead takes ownership of operational support oversight, is hands-on with client support, and provides team mentorship. What youll be doing Operational Oversight o Monitor tickets, support emails, and SLAs, escalating issues when needed o Ensure that the assigned tickets are handled effectively within the timelines o Ensure that all support tickets are managed ensuring SLA Compliance o Ensure timely client communication of incoming tickets o Ensure all planned activities are completed on time o Coordinate coverage across shifts to maintain seamless 24*7 support o Identify opportunities for process improvements, automa...

Role & responsibilities Customer Support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours. Candidate must be open to work on weekends and night shifts. Conducting remote troubleshooting of Enphase products. Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products. Assisting with the activation of new Enphase sites as needed. Documenting all activity in a central CRM/Help Desk software platform. Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a centr...

We are hiring a Product Support Executive (contract role 2.5 months). Handle customer queries, provide troubleshooting, document resolutions, and ensure service excellence. Enjoy 5-day work week, transport, meals, insurance & incentives. Free meal Health insurance Office cab/shuttle

Skillset needed: Good Communication. Able to arrange a call with the customer and discuss the issues/resolutions Knowledge of Java/SQL/XML for debugging Good Analytical and problem solving skills Experience/Knowledge of FCC or any other Finastra product will be an advantage Experience level 2 to 6 years on product service/Customer support (1.) To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) ornew developments based on businessor client requirements as well as from the functional and technical team of HCL on the project. (2.) To provide client support by presenting data, information, ticket resolution and day to ...

Job Description: We are looking for an experienced Senior Data Analytics Engineer to support enterprise data analytics products. The ideal candidate will have deep expertise in databases and business intelligence , along with strong SQL proficiency and the ability to troubleshoot query performance. This role requires a hands-on approach to data management, optimization, and analytics solutions. Key Responsibilities: Support and enhance enterprise data analytics products . Leverage strong domain expertise in databases and business intelligence to drive data solutions. Write and optimize complex SQL queries , including JOINs, Partitions, Window Functions, Aggregations, CTEs, and Sub-queries . ...

Job Description: We are looking for a Mainframe z/OS Engineer with a minimum of 5+ years of experience in installing, upgrading, and managing z/OS systems . The ideal candidate should have deep expertise in mainframe technologies, system programming, and third-party ISV product support. Key Responsibilities: Install, upgrade, and maintain z/OS operating system and subsystems. Configure and support mainframe components such as JES2/3, HCD, RACF, SDSF, Sysplex, USS, and Catalog Management . Manage and troubleshoot z/OS system-related issues, including IPL, TSO, MVS concepts, and SMP/E maintenance . Monitor and optimize mainframe performance, ensuring system stability and high availability. Sup...

Job Title: MPD Head - Acute Location: Mumbai Job Summary: We are seeking a highly motivated and experienced individual to join our team as a Marketing Manager. He/she will be responsible for developing and executing strategic marketing plans for assigned brands and countries within the company. The role requires a. The ideal candidate should have a proven track record in pharmaceutical marketing, excellent communication skills, and a growth mindset. developing and executing strategic marketing plans and analytical skills deep understanding of consumer/stakeholder insights, strong campaign management skills. Experience in developing and executing marketing campaigns across various channels, i...

Role: The Associate Manager - Implementation plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interfaces directly with both customers and providers. Responsibilities: * End-to-end implementation of Intugine's solution at mid-market customers, ensure timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training. * Travel to client locations to understand their needs, train them about Intugine's solutions and build relationships with them. * Design and set u...

Location Based Out of Malappuram / Thrissur. Key Responsibilities: Achieve or exceed sales targets within the assigned territory. Develop and maintain relationships with key stakeholders, including physicians, surgeons, hospital administrators, and purchasing departments. Conduct product presentations, demonstrations, and training sessions for healthcare professionals. Manage the entire sales process from lead generation to closing and post-sale follow-up. Provide technical product support and guidance to customers. Analyze market trends, customer needs, and competitor activity to identify growth opportunities. Maintain up-to-date knowledge of product portfolio, market dynamics, and regulato...

Login or register to gain full access to the Knowledge+ platform! I want to create an account I already have an account Your Rohde & Schwarz recruiting team is looking forward to receiving your application. Your tasks Repair of T&M instruments assigned by team lead Learn new skills & technologies to improve technical tasks & take up new challenges To ensure On time repair of customer devices to meet service OTD Interface with customers, attended to their enquiry & support customers remotely for minor problems Daily update of ERP systems to be in line with service process To ensure all necessary spare parts are ordered on time to meet service KPIs Update team lead on daily activities & ensure...

Join Infosys BPM Ltd. Windows Support - Service Desk Hyderabad Are you passionate about technology and solving customer challenges? We are looking for dedicated and skilled Technical Support Advocates to join our team. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you! Mandatory Requirements: Must have hands on Experience in Microsoft Product Support and Windows Support Freshers from BCA/BTech and BE can also apply Must be able to work in Rotational Shift (Night Shift) Must have Excellent Communication Skill (Speak and Chat in English) Walk-in directly for an on-the-spot interview. Role: Technical Support Advocate As a Technical S...

Job Title: Head PACE (Product and Customer Excellence) Location: Pune/ Satara (Preferred) Experience: 8–10 years in B2B capital equipment / agri-tech / industrial machinery Qualification: BE, MBA is preferred Sector: Industrial Machinery Services, Process or Agricultural Equipment Reporting to: CEO Role Overview The Head of PACE will lead Product and Customer Excellence functions, driving: Service efficiency Customer satisfaction Spares & service revenue growth Operational cost optimization This role demands a strong focus on aftermarket services , structured process implementation , and continuous improvement to build a scalable service organization. The leader will oversee three critical p...

Role Overview: As a Technical Support Specialist at Wipro Limited, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all...

Role Overview: You will be responsible for providing effective technical support to the process and resolving client issues in a timely manner to meet process SLAs. Your role will involve managing transactions, fielding help requests from clients, documenting user information and problem details, resolving client queries, maintaining knowledge bases, and updating self-help documents for customers. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact ...

Job Purpose: Vocera now a part of Stryker is seeking a Senior Knowledge Management Specialist to join our Support Process Excellence organization. Working with our Knowledge Program Manager, you will help drive the continued success of our Knowledge Program. Our established Knowledge Management framework empowers our Technical Support team to contribute their own knowledge and experience to a central knowledge base. Enabling customers and the support members to efficiently discover information to help solve problems and answer questions. As a Senior Knowledge Management Specialist, you will have the opportunity to collaborate within the Support Process Excellence team and cross functionally,...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. How will you make an impact in this role This role will take end-to end leadership and support the Servicing Portal Capabilities Project Management Office (PMO), in partnership with cross functional teams such as GS PMO, Product Managers, Technologies, and other key stakeholders. The Servicing P...

We are seeking a motivated professional to take on a dual-role encompassing both sales and account management. This position is critical in driving new business growth while maintaining and expanding relationships with existing clients. The ideal candidate will be adept at both acquiring new clients and ensuring long-term client satisfaction and retention. Key Responsibilities Sales Responsibilities 1. New Business Development: o Identify and target potential clients through market research, industry events, and direct networking. o Develop tailored sales strategies to meet and exceed revenue targets. o Map large enterprises org charts along with key designations and change owners. 2. Soluti...

We are seeking a motivated professional to take on a dual-role encompassing both sales and account management. This position is critical in driving new business growth while maintaining and expanding relationships with existing clients. The ideal candidate will be adept at both acquiring new clients and ensuring long-term client satisfaction and retention. Key Responsibilities Sales Responsibilities 1. New Business Development: o Identify and target potential clients through market research, industry events, and direct networking. o Develop tailored sales strategies to meet and exceed revenue targets. o Map large enterprises org charts along with key designations and change owners. 2. Soluti...

We are seeking a motivated professional to take on a dual-role encompassing both sales and account management. This position is critical in driving new business growth while maintaining and expanding relationships with existing clients. The ideal candidate will be adept at both acquiring new clients and ensuring long-term client satisfaction and retention. Key Responsibilities Sales Responsibilities 1. New Business Development: o Identify and target potential clients through market research, industry events, and direct networking. o Develop tailored sales strategies to meet and exceed revenue targets. o Map large enterprises org charts along with key designations and change owners. 2. Soluti...

Enable sales profitably by improving product value to customers and creating new customer segments Purpose of the Job Create a global product roadmap for oil-lubricated air compressors, taking into consideration the end customer and distributor needs, industry trends, and competition insights. Initiate and drive product development based on product strategy and new opportunities identified. Provide support to the sales team by launching new products and improving existing products with Compelling Value Propositions (C-VAP) for the end customers to successfully position ELGis products in the market. Be the global expert for products that are assigned to manage Operating Network Key External -...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development process.Personal organization to ensure work is monitored and completed in priority order and on time.Data collation / AnalysisDSM / Onshore interactionAbility to work on own InitiativeManage learning solutions, including activities such as registration, vendor management, product support, learning management system.Respond to incoming mail in the Scheduling mailbox and res...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years Language - Ability: English(International) - Proficient What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.Cornerstone LMS...