1215 Product Support Jobs - Page 30

The Application Support Analyst position is a highly visible role whose daily activities will extend to too many facets of the organization. The integral role of this position is to provide troubleshooting, system monitoring, configuration, MIS and support to office or business on all organizational applications suite. Key Job Functions: Provide Tier I support to Office or Business on applications / software. Answer technical questions, troubleshoot problems, and guide users to gain productive use of software. Perform documentations and communicate. System monitoring and communication. Basic user management. Basic system configurations. Knowledge & Skills: Mandatory Skills Strong Communication (Written and Verbal) Problem solving ability Strong analytical ability Good Technical skills Documentation skills Fast Learner and should have ability to think out of the box Good expertise on MS Office Suite/Open Source Suites/Google App Suites Education: Bachelor s Technical Degree or Equivalent required. Additional Diploma or Certificate is a plus.

TJX Companies At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you re working in our four global Home Offices, Distribution Centers or Retail Stores TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family a Fortune 100 company and the world s leading off-price retailer. Job Description: About TJX: At TJX, is a Fortune 100 company that operates off-price retailers of apparel and home fashions. TJX India - Hyderabad is the IT home office in the global technology organization of off-price apparel and home fashion retailer TJX, established to deliver innovative solutions that help transform operations globally. At TJX, we strive to build a workplace where our Associates contributions are welcomed and are embedded in our purpose to provide excellent value to our customers every day. At TJX India, we take a long-term view of your career. We have a high-performance culture that rewards Associates with career growth opportunities, preferred assignments, and upward career advancement. We take well-being very seriously and are committed to offering a great work-life balance for all our Associates. What you will discover: Inclusive culture and career growth opportunities Global IT Organization which collaborates across U.S., Canada, Europe, and Australia, click here to learn more. Challenging, collaborative, and team-based environment What you will do: At TJX India, the Enterprise Data & Analytics (EDA) organization is on a multiyear journey to build a scalable and reliable cloud-based data analytics ecosystem focused on delivering value to business users globally. Our goal is to enable data as an asset by leveraging technology to deliver business value across TJX globally. We strive to help TJX business domains make fact-based decisions by integrating and analyzing data to provide the foundation to build competitive advantage. What you will need: As a Sr Engineer you will collaborate with the development, security and architecture teams to deliver robust, stable and secure Data & Analytics solutions. As a Senior Engineer, you will play a pivotal role in designing, building, and maintaining our Enterprise Data analytics platform. Your focus will be on Administration, automation, DevOps, and ensuring seamless operations. You ll work with cross-functional teams to enhance data workflows, optimize processes, and drive efficiency. If you re passionate about cutting-edge technologies and have experience with Alation Administration, Azure Administration, Azure DevOps, and Databricks, we d love to hear from you! Must Haves: 7+ years of IT experience. Strong Power BI Administration, Azure Administration, Data Analytics product support experience. Experience in improving processes and automation for seamless operations. Implement CI/CD pipelines for all aspects of data analytics including code deployments, database changes and schema updates. Implement Infrastructure as Code (IaC) principles to manage and provision resources using Git Actions, Azure DevOps, Python, Ansible, Terraform or other tools. Experience in managing Azure resources, services and security configurations Expertise in Identifying bottlenecks and optimize query performance. Collaborate with data engineers to improve data ingestion and transformation processes. Implement security best practices for Azure data services. Manage application access controls and permissions, to ensure compliance with data privacy regulations for key financial applications (e.g., SOX, GDPR etc). Promote a culture of continuous integration, delivery, and monitoring. Implement backup and disaster recovery strategies for on-premise and Azure solutions. Document processes, configurations, and troubleshooting steps. Experience in incident management, capacity planning and advanced monitoring with focus on Data & Analytics platforms of Azure Databricks, Snowflake, ADLS, ADF etc. Share knowledge with team members and contribute to internal training sessions. Excellent communication and collaboration skills, with the ability to effectively bridge the gap between technical and non-technical audiences. Strong leadership qualities, with a proven track record of mentoring and inspiring teams. Strong strategic and critical thinking skills Comfortable dealing with ambiguity and adversity You must be comfortable in a social environment and building personal relationships with key stakeholders inside and outside of the architecture function. Ability to learn and adapt quickly. Preferred: Successfully completed Certification as Azure Administrator within past 6 months Successfully completed Certification as Azure DevOps Engineer within 6 months Prior experience working with Azure Databricks, Microsoft Fabric and ADLS Prior work experience in delivering CI/CD solutions for Data Analytics. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individuals status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Address: Salarpuria Sattva Knowledge City, Inorbit Road Location: APAC Home Office Hyderabad IN

Design, develop, and optimize compiler components for AOCC, focusing on performance improvements and new feature implementation. Collaborate with cross-functional teams to integrate compiler enhancements into the overall software ecosystem. Participate in code reviews, providing constructive feedback to peers and ensuring high-quality code standards. -Contribute to open-source projects, particularly GCC and/or LLVM, by submitting patches, reviewing code, and engaging with the community. Analyze and resolve complex compiler-related issues, ensuring robust and efficient solutions. Stay updated with the latest advancements in compiler technology and incorporate relevant innovations into AOCC products. Document development processes, technical specifications, and user guides to facilitate knowledge sharing and product support. Skills Must have 3+ years of experience in compiler development or a related area. Proven experience with open-source development, preferably with GCC and/or LLVM. Strong programming skills in C/C++ and familiarity with other programming languages. Solid understanding of compiler design principles, optimization techniques, and code generation. Experience with performance analysis and profiling tools. Excellent problem-solving skills and the ability to work independently and collaboratively. Strong communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse audiences. Nice to have Experience with parallel programming models such as OpenMP. Familiarity with performance benchmarking tools like SPEC CPU2017. Knowledge of modern processor architectures and instruction sets. Other Languages English: B2 Upper Intermediate Seniority Regular Refer a Friend Positive work environments and stellar reputations attract and retain top talent. Find out why Luxoft stands apart from the rest. Recommend a friend Related jobs View all vacancies Testing Specialist with C++ C/C++ Mexico Remote Mexico Testing Specialist with C++ C/C++ Poland Remote Poland Testing Specialist with C++ C/C++ Serbia Remote Serbia Bengaluru, India Req. VR-114705 C/C++ Automotive Industry 29/05/2025 Req. VR-114705 Apply for Compiler Engineer in Bengaluru *

About Tradologie.com Tradologie.com is a leading B2B e-commerce platform transforming global trade by connecting bulk buyers and suppliers in a seamless, transparent, and efficient manner. Our tech-driven platform eliminates intermediaries, optimizes procurement, and enhances global business opportunities. Role Overview As a Manager-International Buyer you will be responsible for acquiring and managing international buyers and suppliers, driving membership sales, and expanding Tradologie.coms global footprint. The ideal candidate will have strong sales acumen, experience in B2B sales, and a deep understanding of international trade dynamics. Key Responsibilities 1. Membership Sales & Client Acquisition: Identify and approach potential international buyers and suppliers to onboard them as Tradologie.com members. Conduct sales calls, virtual meetings, and product demonstrations to showcase the benefits of the membership program. Achieve and exceed monthly sales targets by converting leads into active members. 2. Customer Relationship Management: Build and maintain strong relationships with international clients, ensuring a high level of customer satisfaction. Address client queries, provide product support, and assist them in leveraging the platform effectively. Drive member engagement and retention through consistent follow-ups and personalized support. 3. Market Research & Lead Generation: Conduct research on international trade markets to identify potential business opportunities. Generate high-quality leads through digital outreach, trade shows, business networking, and referrals. Stay updated on industry trends, competitor activities, and global procurement practices. 4. Sales Process & Reporting: Maintain and update the CRM system with lead status, sales activities, and client interactions. Provide regular reports on sales performance, challenges, and market insights. Work closely with internal teams to enhance customer onboarding and experience. Key Skills & Competencies Strong experience in international B2B sales, trading, or e-commerce. Excellent communication and negotiation skills with a global mindset. Ability to work in a fast-paced, target-driven environment. Knowledge of international trade, procurement, and business networking. Proficiency in CRM tools, lead management, and sales reporting. Self-motivated, proactive, and customer-focused approach. Preferred Qualifications MBA or Bachelors degree in Business, Sales, International Trade, or a related field. 5-8 years of experience in international sales, membership sales, or business development.

The candidate will contribute to IAMO Transformation program by aiding in the configuration and implementation of the new SailPoint LCM product. This individual will provide general SailPoint Product Support with a focus to: Reduced reliance on manual provisioning and a wind-down of application adoptions will enable IAM Operations to concentrate on core functions emphasizing process improvements and risk reduction. This role represents IAMO transforming to more upskilled engineering resources that will support rapid automation via the new SailPoint LCM tool and support of core IAM functions that include continued client application and service adoptions, risk reduction and mitigation, regulatory and audit commitments, incident management, access certifications, and IAM control enforcement. Supports the effectiveness of security-related operations. Provides programming support and assists in project planning for an operational area in information security. Supports the operations of a security sub-component. Executes day-to-day operational security components. Implements new versions of security software for existing technologies and architectures. Reviews and analyzes data and information for business systems security. Assists in ensuring that security concerns are addressed and mitigated. Produces first draft of reports, analyses, findings, etc. Contributes to the achievement of team objectives. Bachelors degree in computer science or a related discipline, or equivalent work experience required. 2-4 years of experience in information security or related technology experience required, experience in the securities or financial services industry is a plus..

Build Your Career at Informatica Were looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the worlds most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere. P360 Support Engineer Were looking for an MDM Support Engineer candidate with experience in Informatica P360 (PIM), SQL, Shell Scripting to join our team in Bangalore Office. You will report to the Manager, Techical Support Technology Youll Use Informatica P360(PIM), SQL, Shell scripting Your Role Responsibilities? Heres What Youll Do As a part of the P360 Technical Support, you will ensure our customers success and satisfaction with our products and contributing to their long-term loyalty. You will work with the MDM support team, QA, Engineering, Solutions Delivery, Sales, and Product Management to ensure that MDM is delivering good support to our customers. Additional responsibilities include the following: Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue - Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships. - Reproduce product behaviors to determine the problem root-cause(s), issue work-around and solutions - Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects - Author, edit, publish and maintain a knowledge base of known issues/solutions - Understands impact of work on the feature/product/team - Guides own work to timely and complete conclusions - Provide regular reports for management that measure the effectiveness of the technical support function What Wed Like to See Articulate well and have skills in customer relatonship - responsiveness, sensitivity, diplomacy Are comfortable working both independently and collaboratively. Youre advanced problem-solving skills and technical aptitudes allow you to adapt to new circumstances and learn when facing new problems and challenges. Applying your business knowledge and resource management skills you meet requirement, and set the example for good work procedures. In addition to the attributes mentioned, youll also be able to: Inspire and motivate people to lead support behind the vision, make it sharable by everyone. Role Essentials BE , BTech, MCA degree or equivalent technical experience 2-8 years of industry experience in supporting mission critical software components Experience with P360 is mandatory . Experience in JAVA based applications / product support is preferred. Experience in JAVA, Oracle, MSSQL Server and /or DB2 Must be detailed oriented with excellent communication and customer service skills Excellent analysis, debugging and trouble-shooting skills, and persistence in problem solving Strong Customer Relations and Support experience; must be comfortable interacting with customers and executives in a professional and welcoming manner Excellent written & verbal communication skills Strong problem solving skills, ability to think about complex problems and come up with creative solutions Good understanding of corporate online collaboration and knowledge management best practice Expertise in multiple areas will be a plus. For example, subject matter expert within own discipline/specialty area and basic knowledge of other disciplines / specialty areas Ability to work with minimum supervision Ability to work under own initiative and respond to peaks in demand Perks & Benefits Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans Flexible time-off policy and hybrid working practices Tuition reimbursement programme to support your and personal growth Equity opportunities and an employee stock purchase program (ESPP) Comprehensive Mental Health and Employee Assistance Program (EAP) benefit

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Key contact for anything MI related, including reporting tool product support, set up, maintenance, issue resolution and consultation Good knowledge of SQL\MS Access and MS Excel is preferred Provides extensive consultation with internal and external end users of the MI reporting tools on product usage and functionality Makes effective recommendations to product end users regarding which reports best correspond to the client s requirements and needs Provides consultation on client hierarchy structure and reporting field alignment / standardization. Responsible for production of recurring and ad hoc Portfolio/Email reporting Supports work flow management procedures Maintain expected productivity and customer satisfaction goals. Work with peers to develop better procedures and client offerings, solve problems and investigate issues Experience in client facing analytics and\or MI product support Strong quantitative, analytical, problem solving & reconciliation skills With each inbound extract check/identify/report for compatible formats, missing data, anomalies, file type, date formats, number formats, invalid air, car, hotel codes, date range, duplication, no data procedures. Manage RSCC & HMM tasks or any process related tasks that Co-ordinate with global operations teams/depts./offices to ensure data accuracy Maintain high level of quality and compliance scores Identify and drive operational efficiencies Work in tandem with the team to ensure that the SLA s are met on a consistent basis Effectively work and communicate with all departments and heads within GBT (all its affiliates) & Vendor Partners to fulfil business requirements in a prompt and efficient manner. Is team player. Share new insights and developments with team members. Commitment to team goals and deadlines. Work with peers to develop better procedures, solve problems and investigate issues. Collaborate with all data sources to compile data flow and integrate into a single set of client data, establish reporting fields and format Location Gurgaon, India The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family . Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .

Senior Analyst, BI Solution Design & Transformation Gurgaon/ Bangalore, India AXA XL recognizes data and information as critical business assets, both in terms of managing risk and enabling new business opportunities This data should not only be high quality, but also actionable - enabling AXA XL s executive leadership team to maximize benefits and facilitate sustained advantage Our Chief Data Office also known as our Innovation, Data Intelligence & Analytics team (IDA) is focused on driving innovation through optimizing how we leverage data to drive strategy and create a new business model - disrupting the insurance market As we develop an enterprise-wide data and digital strategy that moves us toward greater focus on the use of data and data-driven insights, we are seeking an Assistant Manager for our Business Intelligence team The role will support the team s efforts towards reporting transformation project (especially for Ceded Re business) and handling customer requests/enhancements This role requires a person that is a team player, can work well with team members from other disciplines to deliver data in an efficient and strategic manner What you ll be DOING What will your essential responsibilities include: Business Intelligence Management: Oversee and manage Business Intelligence (BI) and Reporting activities, ensuring smooth operations and effective stakeholder engagement Product Support and Management: Support and enhance BI and Reporting products, driving improvements that align with organizational goals and stakeholder needs Model Integration and Optimization: Energize and synergize various Business Intelligence models and reporting frameworks to enhance data insights and reporting effectiveness Strategic Initiative Support: Collaborate with the IDA team on various strategic initiatives, facilitating the development of BI and Reporting functions and related capabilities as they arise Talent Development: Foster the growth of BI and Reporting talent across AXA XL by promoting an inclusive and diverse environment that enhances the utilization and value creation of our digital, data, and analytics assets Customer-Centric Culture: Instill a customer-first mentality within the team, prioritizing exceptional service and responsiveness to the needs of business stakeholders Team Development and Culture Building: Contribute to the enhancement of the Business Intelligence team s tools, skills, and culture, driving positive impacts on team performance and outcomes You will report to the Senior Manager, Business Intelligence & Reporting What you will BRING At AXA XL, we view individuals holistically through their People, Business, and Technical Skills We re interested in what you bring, how you think, and your potential for growth We value diverse backgrounds and perspectives, recognizing that each person contributes uniquely to our teams success We value relevant education and experience in a related field Additionally, we encourage candidates with diverse educational backgrounds or equivalent experience to apply Here are some of the key skills important for the role: PEOPLE Skills Customer Centricity: Brings a collaborative spirit, a can-do attitude, and a Customer First mindset, ensuring that stakeholder needs are prioritized Agility: Ability to communicate effectively within teams, peers, and across global teams, adapting to changing circumstances and stakeholder needs Growth Mindset: Passion for digital, data, and AI, demonstrating a commitment to continuous learning and development in a digital and data-driven organization Resilience: Ability to help and guide team members on technical issues, fostering their development so that the team can Self-directedly manage challenges Performance Excellence: Relevant years of experience in a data role (analytics or engineering) supporting multiple specialty areas of Data and Analytics, showcasing a excellent track record of high performance Cross-Functional Collaboration: Ability to effectively manage stakeholders and collaborate across various teams to achieve common goals BUSINESS Skills Ethical Judgment: Understanding of ethical considerations in data management and business practices, ensuring integrity in decision-making Digital Literacy: Relevant years of end-user experience with BI tools like Power BI, including the Report Builder tool, demonstrating proficiency in utilizing digital tools for data analysis Business & Insurance Acumen: A foundational understanding of general business concepts and principles, with an openness to learning about the insurance or financial services industry, providing a basis for growth in the role TECHNICAL Skills Data Analytics: Intermediate proficiency in SQL, Advanced Excel, MS Access, and VBA, enabling effective data manipulation and analysis Reporting Tools: Extensive experience in building and managing data models in Power BI, contributing to effective reporting and insights generation Data Visualization: Proficiency in utilizing BI tools to create meaningful visualizations that drive insights and support decision-making

BASIC FUNCTION Responsible for the on-time creation and accuracy of technical content developed for plumbing products - deliverables to include publications, labels, and packagings. Responsible for incorporation of publication requirements through consultation with Subject Matter Experts, Tech Comm illustration team, vendors, and additional support functions. Leads the creation and maintenance of content and illustrations for installation instructions, homeowner guides, and servicing instructions. Recommends content and illustration standards for product support documentation. SPECIFIC RESPONSIBILITIES Responsible for the coordination of publication requirements with Engineering, Marketing, and Technical Publications service parts, illustration, and translation staff for Kohler, Sterling, and other brands as identified. Communicates effectively within the Tech Comm team and with Engineering, Marketing, Customer Service, and other functions to establish clear and concise project scopes and timelines. Serves as main contact with project teams for technical content and literature requirements. Understands and advises project teams to properly support product launches. Evaluates project scope and timing to establish clear, actionable timelines for literature completion. Negotiates and sets productions schedules for literature. Ensures the timely completion of assigned publications. Exhibits strong leadership in the planning, scheduling, organizing, and team implementation of these publications. Maintains initial development and quality responsibility for technical literature as assigned, covering product information, installation, use, and/or servicing. Represents Tech Comm department in matters of technical content and usability of publications. Recommends and supports technical communication requirements, standards, and processes for all publications. Maintains all project data including the determination of cost and timing parameters for projects. Solicits from and contributes to profession through external activities. Other responsibilities and tasks as assigned. EDUCATION AND EXPERIENCE REQUIREMENTS Requires a Bachelor s Engineering degree in Mechanical / Automobile / Production engineering from the reputed colleges university along with strong technical writing background. At least eight years of technical writing experience for product and/or software is required. At least two years experience in plumbing product installation, design, or documentation preferred, but will substitute similar experience in a related technical/manufacturing field. Mechanical aptitude, diagnostic skills, and ability to read drawings is required. Must be self-motivated. Requires computer aptitude and demonstrated writing. Requires demonstrated visualization skills - the ability to translate between two- and three-dimensional data views. Illustration experience a plus. Requires proven interpersonal and team leadership skills. Must demonstrate proficiency at managing complex projects, and ability to adapt to changing priorities. Typing skills are essential for productivity. Excellent command/highly-proficient to near native / fluent in spoken and written English (C1, C2) REQUIRED. Very good command spoken and/or written Mandarin (B2) a plus. Experience authoring within a tagged language (XML/DITA) is REQUIRED . Experience with XML and DITA authoring tools is REQUIRED . Authoring for reuse is REQUIRED . Experience with SAP is PREFERRED . Requires familiarity with InDesign. Illustration experience with CAD or Pro/E, Creo, Adobe Illustrator, or Arbortext IsoDraw a plus. Proficiency with database use and excel spreadsheets required. Candidate will use Astoria CMS, Oxygen, InDesign, Windchill, MS Project Online, MS Teams and Office daily. Preference to candidates with this software experience.

insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com Working Timings: Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST) Work from office - Hyderabad location.(Hybrid) Responsibilities Manage large amounts of incoming emails regarding software support Interact with customers, partners, and internal teams to provide advice and assistance and achieve customer satisfaction. Logically deduce root cause and find workarounds and solutions to issues Identify, analyze, and document product bugs and fixes relating to the Product functionality, databases, application servers, and new technologies for product management and engineering teams Complete or assist with customer product installs as needed Meet personal Productivity, Efficiency, and Quality metrics Prioritize and resolve issues of the highest technical and business severity Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers Keep accurate records of customer interactions by documenting them in Salesforce Communicate with Product Management and Development Teams in JIRA Qualifications/ Requirements Technical Requirements: Previous technical support /Product Support experience. High proficiency in Microsoft Word, Excel, and PowerPoint Candidate should have skills/knowledge on SQL (ex: MS SQL Server, MySQL, Postgre SQL), General experience in **Data Analytics** (e.g., Data Visualization, BI tools, Data Cubes) Ability to understand and troubleshoot complex systems Ability to extract meaningful information from Customer communications to understand customer intent and identify the customer s technical issue. Basic Networking knowledge (TCP/IP, DNS, SSL etc.) Understanding of Windows client and server environments Nice to have: Previous experience working with Salesforce. Previous experience working with JIRA. Basic technical SQL knowledge. Basic Oracle and/or SAP knowledge. Experience with software installations, network operations, and software support Knowledge of SQL Server (i.e. able to do admin tasks such as backup/restore, understanding SQL/triggers/stored procedures etc.). Understanding and experience with Microsoft IIS. Understanding and experience with SQL Server Analysis Services Windows general troubleshooting - understanding Event Viewer logs, Windows Installer errors and logs, using the Registry Editor etc. Communication skills: Ability to communicate correctly and clearly with both internal team members and external customers. Native or equivalent English proficiency Excellent written communication skills. Valued Traits: Highly motivated and driven to perform at the highest level. Natural curiosity and willingness to learn and understand issues Shows pride in producing quality deliverables. Always being punctual and professional internally and with customers. Education Requirements: Bachelor s Degree (CSE, IT) or MCA

BMC is looking for a Product Development Support Engineer (C++) with expertise in HPE NonStop (Tandem) OS to join our product R&D support and patch development efforts. In this role, youll be part of a new engineering team tackling high-impact challenges to enhance product reliability and deliver exceptional value to our customers. You will work on critical software running on HPE NonStop (Tandem) environments, ensuring performance, stability, and seamless integration with our automation and orchestration solutions. From addressing critical issues in our software to collaborating with globally distributed teams, you'll play a pivotal role in ensuring our software meets the highest quality and performance standards. If you're passionate about problem-solving, working with Tandem technologies, and making a direct impact on product quality, this is the role for you! Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be part of a new engineering team focused on product support and patch development for mission-critical software. Develop, test, and implement diagnostic tools and processes to enhance product performance, with a focus on Tandem-based environments. Contribute to patch development cycles, ensuring timely delivery and quality assurance. Troubleshoot and resolve issues in HPE NonStop (Tandem) environments, ensuring system stability and performance. Take ownership of specific technical tasks and drive them to completion with a sense of urgency. Continuously learn and contribute to the growth of the team through sharing knowledge and best practices. Work cross-functionally to ensure software quality meets customer expectations To ensure youre set up for success, you will bring the following skillset & experience: Bachelors degree in computer science, Engineering, or a related field. 5+ years of experience in a similar role. Proficiency in C and C++ and familiarity with Linux and Windows OS. Familiarity with HPE NonStop (Tandem) OS Result-driven, problem-solver at heart. Ability to work effectively both independently and as part of a team. Excellent communication and collaboration skills. Whilst these are nice to have, our team can help you develop in the following skills: Experience with Java. Experience working in an enterprise product-based company.

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Job Role: Customer Support Specialist Work Location: Client Location - Gurgaon Experience: 2-5 years of relevant experience (in CS) in a SaaS environment Educational Background: Technical education (Bachelors in Computer Science, IT, or related field). Certifications or relevant courses will be an advantage. Job Overview: We are looking for an experienced Customer Support Specialist to be based at our client location in Gurgaon. The ideal candidate will be responsible for providing exceptional support to our customers, ensuring smooth usage of our SaaS products. You will act as the primary point of contact for clients, addressing their technical concerns, managing conflicts effectively, and maintaining clear documentation. Proficiency in English and Hindi , coupled with strong interpersonal skills, is essential for success in this role. Key Responsibilities: Serve as the on-site point of contact for client inquiries and technical support requests. Provide prompt, accurate, and efficient resolution to customer issues, escalating when necessary. Ensure effective communication with clients in both English and Hindi, adapting to varying levels of technical expertise. Analyze and troubleshoot product issues and collaborate with internal teams to resolve complex technical problems. Manage conflict situations with professionalism, ensuring customer satisfaction while protecting company interests. Prepare and maintain comprehensive documentation, including FAQs, troubleshooting guides, and client-specific knowledge bases. Collaborate with the product and development teams to relay client feedback and improve the user experience. Conduct training sessions for clients to maximize product utilization and adoption. Stay updated with product changes and enhancements to provide the best possible support. Key Skills: Excellent communication skills in English and Hindi (verbal and written). Strong interpersonal skills to build positive relationships with clients. Proven experience in conflict management and problem resolution. Technical troubleshooting and analytical skills. Ability to document processes clearly and concisely. Time management and organizational skills to handle multiple tasks efficiently. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 2-5 years of relevant experience in customer support in a SaaS environment. Relevant certifications (e.g., ITIL, customer support certifications) will be an added advantage. Proficiency with ticketing systems, CRM tools, and other customer support platforms is desirable. Why Join Us? Opportunity to work on cutting-edge SaaS products. Direct interaction with clients, fostering impactful relationships. A dynamic and collaborative work environment that values innovation and client satisfaction.

BMC is looking for a Java Specialist Development & Maintenance to join our product R&D support and patch development efforts. In this role, youll be a part of a new engineering team, and tackle high-impact challenges to enhance product reliability and deliver exceptional value to our customers. From addressing critical issues in our software to collaborating with globally distributed teams, you'll play a pivotal role in ensuring our software meets the highest quality and performance standards. If you're passionate about problem-solving, working in a collaborative and supportive environment, and making a direct impact on product quality, this is the role for you! Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be part of a new engineering team, focused on product support and patch development for mission-critical software. Develop, test, and implement diagnostic tools and processes to enhance product performance. Contribute to patch development cycles, ensuring timely delivery and quality assurance. Take ownership of specific technical tasks and drive them to completion with a sense of urgency. Continuously learn and contribute to the growth of the team through sharing knowledge and best practices. Work cross-functionally to ensure software quality meets customer expectations. To ensure youre set up for success, you will bring the following skillset & experience: Bachelors degree in computer science, Engineering, or a related field. 5+ years of experience in a similar role. Proficiency in Java and familiarity with Linux and Windows OS. Current or past experience in C++ programming. Result-driven, problem-solver at heart. Ability to work effectively both independently and as part of a team. Excellent communication and collaboration skills. Whilst these are nice to have, our team can help you develop in the following skills: Experience in Spring, Swagger, REST API. Experience working in an enterprise product-based company.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Medical Info & Product Support(Others). Experience: 1-3 Years.

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Medical Info & Product Support(PQCM). Experience: 1-3 Years.

What you will do We are seeking an individual who thrives in ambiguity, capable of driving digital procurement initiatives with precision and purpose. You will support the implementation of strategies, systems, and processes that enable efficient and effective procurement solutions aligned with our ambitious goals. Reporting to the Source-to-Contract (S2C) Technology Enablement Lead, your responsibilities will include supporting the implementation of the Digital Procurement strategy, documenting and translating requirements, driving design changes and system integrations, conducting maintenance and upgrades, and enabling user experience capabilities through innovative tools and applications. Roles & Responsibilities: Support implementation and enablement of the Digital Procurement strategy. Document business and functional requirements and translate them into technical requirements. Support implementation of design changes, system configurations, and integrations. Conduct scheduled maintenance and support periodic upgrades of Procurement applications and systems. Drive and support enablement of user experience capabilities. Implement systems, applications, and tools that activate the user experience strategy and vision. Functional Skills: Must-Have Skills: Proficiency in procurement systems and tools (e.g., SAP Ariba, Coupa, Oracle Procurement Cloud). Experience with system configurations, integrations, and design changes Ability to document and translate business and functional requirements into technical specifications Strong analytical skills to identify opportunities for system improvements and user experience enhancements. Good-to-Have Skills: Proven track record of supporting the implementation of digital strategies and procurement systems. Experience working in Agile methodology. Soft Skills: Strong verbal and written communication skills Ability to work effectively with global, virtual teams Ability to navigate ambiguity High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Basic Qualifications: Bachelors degree and 2-4 years of experience supporting digital transformations.

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader. We are looking for a Product Support Engineer III to join our team. In this role, you will become the 'go-to' person for consulting with enterprise customers. You will be reporting to Sr Manager, Product Support. You will be responsible for: Providing second-line support to debug security/network issues and assisting customers with testing and troubleshooting alongside Engineering Understanding the customer use-cases to provide input on product and code changes throughout the product cycle Creating entries in our technical support online database to document incident resolutions accurately, especially those not found in our knowledge base Assisting in creating training programs and fostering a team environment by supporting the professional growth of colleagues Mentoring other engineers on advanced troubleshooting, debugging, and case management skills What We're Looking for (Minimum Qualifications) At least 4+ years of experience and good understanding of HTTP and TCP/IP Network transformation technologies such as MPLS, SD-WAN or WAN Optimization The ability to read packet captures Troubleshooting knowledge, design and implementation experience What Will Make You Stand Out (Preferred Qualifications) A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs A vendor certification such as CCNA or equivalent of it Strong knowledge of web security, network infrastructure, proxies, NGFW, VPNs, and firewalls #LI-Hybrid #LI-RR1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Roles and Responsibilities : As a Manager - Software Support, you will lead a team of technical support professionals who provide unmatched support to our customers across product lines and sites. This position requires a strong customer focus as well as demonstrated management, advanced technical skills and strong leadership skills. You will use your astute observational powers and analytical skills to identify inefficiencies and relentlessly pursue the path of continuous improvement to drive customer happiness. You will love it here if you have a bias towards action, enjoy solving problems for customers and want to be part of defining what the future of automation in warehouses will look like. What you will be doing : Take ownership to drive customer experience by ensuring customer support metrics and SLAs are achieved Manage a 24/7 team and provide an environment of continuous improvement and professional growth Help evaluate, recommend, implement, and maintain customer support and service applications and tools Streamline and automate processes that improve customer satisfaction and drive operational efficiencies Foster team expertise to minimize reliance on Engineering, empowering the team to handle challenges independently and effectively Review RCAs for incidents, release proactive service advisories and drive a continuous improvement roadmap Maintain an effective feedback loop with Product and Engineering teams to improve service delivery What you should have: Graduate with 7+ years of experience in technical support or contact center domain, including 3+ years as people manager in product support Experience of managing offshore support teams and vendors for enterprise client support Experience driving process and cultural changes to deliver a truly world class support Possess hands-on experience with Linux, PostgreSQL, Python scripts, and GCP. Knowledge of JavaScript and Erlang is a valuable added advantage

Roles and Responsibilities : Supervise and mentor the Level 1 support team, providing guidance, training, and performance evaluations Schedule and manage shift rotations to ensure 24/7 coverage and optimal team performance Foster a positive and collaborative team environment Performance management for On role and contractual employees NOC Operations : Oversee the daily operations of the NOC (Alerts & Maintenance of production servers & application), ensuring all monitoring and incident management processes are followed Implement and enforce standard operating procedures (SOPs) for all team processes Ensure timely and effective communication and escalation of incidents to relevant stakeholders Customer Support : Ensure the Level 1 support team triages and promptly address customer inquiries or technical issues by aligning required stakeholders Define processes to ensure no critical alert or maintenance activity is missed Lead & Drive customer escalation calls Monitor customer feedback and satisfaction metrics, implementing improvements as needed Ensure GreyOrange s Peak Support & War-rooms process (continuous bridge calls during hypercare) are owned and executed without failures Performance Monitoring and Reporting : Track and analyse key performance indicators (KPIs) related to NOC and Level 1 support operations Generate regular performance reports and dashboards for senior management Identify trends and areas for improvement, recommending and implementing solutions to enhance service quality Collaboration and Coordination - Work closely with other departments as a shared services team, such as Level 2/3 support, CloudOps, and Operations to ensure seamless incident resolution and service continuity Participate in cross-functional projects and initiatives aimed at reducing inflow of repetitive alerts/incidents Continuous Improvement : Proactively identify opportunities for process improvements and efficiency gains Lead initiatives to implement new tools, technologies, and methodologies that enhance the NOC and support functions What you should have: Graduate with 7+ years of experience in technical support or contact center domain, including 3+ years as people manager in product support Experience of managing offshore support teams and vendors for enterprise client support Experience driving process and cultural changes to deliver a truly world class support

Job Description Customer Success Associate Location: Noida Sec-59 Job Type: Full-time Experience: 3-8 Yrs About Us: Webbee Esolutions Pvt Ltd is a fast-growing SaaS company revolutionizing the [FinTech, CRM, AI-based solutions]. Our mission is to provide businesses with cutting-edge solutions that streamline operations, enhance productivity, and drive growth. We are looking for a Customer Success Associate_ Onboarding & Retention to help us scale our customer base by identifying new business opportunities, generating leads, and closing deals. If you are passionate about sales, technology, and relationship-building, wed love to hear from you! Key Responsibilities: Identify and qualify potential leads through research, networking, and outbound prospecting. Conduct product demos and presentations to showcase the value of our SaaS solutions. Develop and maintain strong relationships with prospective and existing clients. Understand customer pain points and recommend tailored solutions. Manage the entire sales cycle from lead generation to closing deals. Collaborate with the marketing and product teams to optimize sales strategies. Achieve and exceed monthly/quarterly sales targets. Maintain accurate records of sales activities in the CRM system. Stay up-to-date with industry trends, competitors, and SaaS market developments. Requirements: Bachelors degree in Business, Marketing, or a related field. 3-8 years of experience in SaaS sales, business development, or a similar role Strong understanding of SaaS products, cloud solutions, and B2B sales processes. Excellent communication, negotiation, and presentation skills. Ability to understand technical concepts and explain them to non-technical audiences. Experience with CRM tools like HubSpot, Salesforce, or Zoho CRM is a plus. Self-motivated, target-driven, and able to work in a fast-paced environment. Why Join Us? Fast-growing SaaS company with a dynamic work culture. Opportunity to work with cutting-edge technology and innovative solutions. Career growth and learning opportunities in the SaaS industry. Competitive salary, commissions, and performance-based incentives. How to Apply? Interested candidates can apply by sending their resume to Harshit.tripathi@webbeeglobal.com with the subject line "Application for Customer Success Associate SaaS" Join us and be part of our growth journey!

Greetings from Infosys BPM Ltd., We are hiring for Chat Process - Windows Support in Hyderabad. Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Role: Senior Technical Process Specialist Shift: 24/7Location: Hyderabad (Work from office) Experience: 1 - 4 Years Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft Windows and O365. You'll provide timely and effective solutions, ensuring a positive customer experience. Qualifications: Education : Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support in Chat Process. Must have in hands Experience in troubleshooting queries related with Microsoft Windows and O365. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. Skills : Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate If interested, please share your resume with below details to neha.sharma95@infosys.com Name: Email & Mobile Number: Graduation: Total experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Preferred Location: Flexible with Night Shift: Preference will be given to the Immediate Joiners Regards, Infosys BPM Talent Acquisition | INFY HR

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Prod Quality &Complaint Mgt.(Med Device).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Management.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management-Level 1.