2926 Product Support Jobs - Page 30

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Key Responsibilities 1. Service Assurance (Efficiency & Quality) Ensure service turnaround times meet or exceed benchmarks Drive customer satisfaction improvements through structured surveys (CSat, NPS) and regular feedback loops Monitor and reduce rework / failure recurrence Manage customer claims effectively and enhance first-time-fix rates 2. Product Care (Revenue Growth) Build and execute strategies for spares & service revenue growth (AMC, parts sales, product upgrades, training) Track and grow Average Revenue per Account Generate leads for upsell and cross-sell opportunities to be nurtured by the sales team (RISE) Achieve Spares & Services revenue targets with predictable realization 3...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful a...

Responsibilities: * Collaborate with cross-functional teams on product development * Provide product support to customers * Manage sales pipeline using MS Office tools * Analyze market trends and customer needs

Key Responsibilities: Act as the primary point of contact for Kinaxis Maestro support for the customer. Monitor and maintain the health of the Kinaxis Maestro platform, ensuring optimal performance and uptime. Support day-to-day operations including incident management, user issue resolution, and service requests. Perform data integrity checks, model validation, and integration monitoring. Conduct root cause analysis and implement permanent solutions for recurring issues. Manage and implement configuration changes and minor enhancements as per business needs. Coordinate with Kinaxis Product Support or internal teams for escalation of complex issues. Provide end-user support and deliver train...

Define and drive the cybersecurity tools and technology roadmap aligned with organizational security objectives Evaluate, select, and lead the deployment of cybersecurity tools (SIEM, SOAR, EDR, DLP, CASB, IAM, vulnerability management, etc) Manage the lifecycle of cybersecurity tools including onboarding, configuration, optimization, upgrades, and decommissioning Collaborate with SOC, Threat Intelligence, Incident Response, and IT teams to understand needs and implement appropriate solutions Lead PoC (Proof of Concept) and pilot programs for emerging cybersecurity technologies Optimize tool integration, automation, and orchestration across the cybersecurity ecosystem Work with vendors and p...

This job is with HP, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Data Analytics(Customer Analytics) Description - Job Summary This role is responsible for effectively resolving simple to moderate technical problems involving hardware and software and guiding customers proactively to prevent problems. The role represents the organization in various activities, and constructs, presents, and documents technical solutions tailored to client requirements. The role evaluates unique installations or configurations, contributes to the Knowledge Management System (KMS), collaborates with tea...

As a Product Support Representative at FIS, you will be part of a dedicated team responsible for managing user access to various systems and applications while ensuring compliance with security policies. Your role will involve providing support coverage over weekends to FIS clients, working in rotational shifts, and collaborating with internal stakeholders such as Functional Product Support teams, Technical Support teams, and Development teams. **Role Overview:** You will be the first point of contact for all client requests raised over weekends from Friday evening IST to Monday morning IST. Your responsibilities will include monitoring queues for support requests, responding within SLAs, re...

Join Infosys BPM Ltd. Windows Support - Service Desk Hyderabad Are you passionate about technology and solving customer challenges? We are looking for dedicated and skilled Technical Support Advocates to join our team. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you! Mandatory Requirements: Must have hands on Experience in Microsoft Product Support and Windows Support Must be able to work in Rotational Shift (Night Shift) Must have Excellent Communication Skill (Speak and Chat in English) Walk-in directly for an on-the-spot interview. Role: Technical Support Advocate As a Technical Support Advocate, you will be the first point o...

Helping customers solve technical issues with Zeta Interactive Product Applications. Answering questions from customers about the features and capabilities of our Zeta Application products. Developing customer-facing documentation on using certain features on needed basis. Communicating customer needs and wishes to our development and engineering staff. Shift Timings: Night Shift (EST & PST) Education: (2023, 2024 Pass outs) BTech (CSE / IT) with Min 70% BSC (MSCS / MPCS) with Min 80% Must have Skills: Functional Skills and Experiences Problem solving and debugging skills Good interpersonal and communication skills Flexible in working outside of core business hours at short-notice Should hav...

About The Role Project Role : Advanced Application Engineer Project Role Description : Develop innovative technology solutions for emerging industries and products. Interpret system requirements into design specifications. Must have skills : BlueYonder Production Planning Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationRole Summary :We are seeking a dynamic and experienced Team Lead to spearhead the implementation of Blue Yonder Factory Planner for strategic manufacturing clients. The ideal candidate will bring deep functional expertise in factory planning and solid technical knowledge of Blue Yonders planning arch...

About The Role Project Role : Advanced Application Engineer Project Role Description : Develop innovative technology solutions for emerging industries and products. Interpret system requirements into design specifications. Must have skills : BlueYonder Production Planning Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking a dynamic and experienced Team Lead to spearhead the implementation of Blue Yonder Factory Planner for strategic manufacturing clients. The ideal candidate will bring deep functional expertise in factory planning and solid technical knowledge of Blue Yonders planning architec...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...