Pelatro

Hi All, We have an exciting opportunity with Pelatro Limited. Job location: Bangalore Basic Qualification: BBA/BBM/B.E. or any under graduation equivalent degree in Business Management is preferred for the role MBA or PGDM in Marketing in regular study is must Candidates working for Telecom operator or a campaign management platform with 10+ years of experience Proven expertise in Customer Value Management role is preferred Project management in Business consulting Position: Consultant/Senior Consultant [can vary depending on experience] Job Description: Candidate with 5+ years of experience in telecom who has good knowledge on Customer Value Management (CVM) in Telecom domain, CVM consulting, Campaign operations, understands source and channel integrations with the platform and willing to take up business consulting as career for end-to-end project management and delivery is preferred for the role. Strong communication skills with demonstrated experience of managing client expectations, highly collaborative, outgoing and being transparent enacting integrity is required for the role Gather business requirements for all CVM journeys and document the requirements by proactively identifying new development areas highlighting potential risks of the project Understand baseline as-is and to be customer journeys for CVM related requirement Understand the business need and prioritize the list of all CVM integrations required for the Telco (e.g., billing, Mediation, order Management, Online charging system, Network elements, triggers, DWH/BI, CRM and any digital and non-digital channels) and align internal stakeholders for timely delivery of the platform Align CVM platform delivery to desired and stated architecture of the customer Willing to be an expert for customer demonstrations during business requirement gather and document the need of the customer for delivery Willing to handle multiple projects simultaneously and prioritize customer need for deliver Ability to analyze and understand the behavior of the customer based on available data and recommend telecom offers based on consumer behavior Configure below the line [BTL] marketing campaigns in the product Measuring campaign effectiveness on a daily basis and reporting on the same. Ensuring data availability on time and checking data quality Prepare revenue uplift analysis & monthly dashboards to present to the customer Handle customer complaints if any and resolve it timely by coordinating with support team Candidate having good analytical skills and proficient in excel and project management is an added advantage Must be capable of setting expectations with clients & the ability to work effectively to deliver the expectation in a remote, virtual or physical environment. The candidate must be willing to travel if needed, reside at client location during the project, liaise with the client and support them in the creation, execution, measurement and feedback of campaigns, test cases, act as a source of information on campaign management and provide feedback on campaign performance and optimization of programs as per requirement. If interested, please send your resumes to Veena.j@pelatro.com Regards, Veena J Show more Show less

Hi All, We have an exciting opportunity with Pelatro Limited. ROLE TITLE: Support Lead - L2 YEARS OF EXPERIENCE: At least 6 years to 9+ years of relevant experience. LOCATION: Bangalore, Karnataka. OBJECTIVES of ROLE • Prime responsibility of leading L1/L2 support team • Accountability on direct customer experience. RESPONSIBILITIES /TASKS: • Responsible for leading the L1/L2 support role for a critical application. • Managing a team of support engineers to meet the SLA. • Constant engagement with customers as the first level of escalation. • Deployment of new releases of product/CRs as part of implementation support. • Diagnose and close customer-raised tickets and internally identified issues within SLA. • Take accountability for direct customer experience by engaging with various customer teams and external vendors. • Constant interaction with L3 and engineering support for reporting and fixing issues. • Periodic reports to senior management about ticket progress and RCA and continual improvements. • Able to manage customers in different time zones and regions. SKILLS: • Very knowledge on Unix and Shell scripting • 7–10 years of experience with telecom BSS/OSS solutions on L2/L3 or implementation in lead roles. • Good understanding of RDBMS concepts. • Preferred knowledge on Hadoop/HBase/PostGreSQL • Extensive experience of systems development, including involvement in all major stages of software development projects. • Good knowledge and appreciation of systems development lifecycles and methodologies. • Well-established communication, presentation, motivational and interpersonal skills associated with person-management abilities. • Thorough understanding, appreciation and analysis of the issues underlying systems development. • Experience of the technical aspects of the relevant technologies, software and hardware to be employed. • Experience in managing a team of size 5-10 members. • The candidate needs to have exposure to microservices-based architecture If interested, please reach out to Veena.J@pelatro.com Regards, Veena J Show more Show less

ROLE TITLE - L2 Support Engineer - Telecom Software Work Experience - 1 to 6 years Work mode - Work from office OBJECTIVES of ROLE Responsible for deploying and supporting the product/CRs at customer environment. Managing the tickets from customer adhering to SLA RESPONSIBILITIES /TASKS 1. Installation of product/solution and its dependencies on servers 2. Following up with customer points of contact for various aspects. 3. Integration of product with various external entities and readiness of the solution. 4. End to end system testing before handing over system to customer for user acceptance testing. 5. Driving the UAT with end customer(s) from support perspective 6. Launch and post-go live management of the product, including Monitoring and automation of various jobs SKILLS 1. Very good knowledge on Unix and Shell scripting 2. 1 to 3 years of experience with Telecom BSS/OSS solution in prior with at least two customers with/without onsite presence. 3. Good knowledge on RDBMS concepts and Oracle Queries 4. Preferred knowledge on Hadoop/HBase/PostGreSQL 5. Extensive experience of systems development including involvement in all major stages of software development projects. 2. Good Knowledge and appreciation of systems development lifecycles and methodologies. 3. Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities. 5. Thorough understanding, appreciation and analysis of the issues underlying systems development. 6. Experience of the technical aspects of the relevant technologies, software and hardware, to be employed. 7. Prior experience in Telecom sources ETL tool experience is preferred.

Role Title - Associate Solution Architect - Telecom BSS/OSS Job Location - Bangalore Work mode - Work from office Experince - 4-7yrs Why This Role Matters You are the critical link between our customers' evolving needs and our cutting-edge solutions. You will speak both business and technology fluently, transforming complex requirements into smart, scalable solutions. If you are passionate about solving real-world problems, collaborating with high-performing teams, and making an immediate impact, this is the role for you. What You Will Do Be the go-to technical expert in customer conversations, understanding their needs, sketching high-level designs, and defining solution scope and technical direction. Lead solution workshops to translate customer ideas into clear, high-level technical blueprints. Deconstruct business features into precise technical requirements for our delivery teams. Collaborate closely with Project Managers, Consultants, and Engineers to ensure solutions are aligned, practical, and exceptional. Own and drive the solution journey from concept to delivery, ensuring clarity and confidence at every stage. Develop custom solutions when out-of-the-box features don't meet unique client needs. Troubleshoot, guide, and mentor teams through technical challenges. Ensure best practices are applied to deployments, meeting each customer's specific requirements. What You Bring 4 - 7 years of hands-on experience in Telecom BSS/OSS implementations or solutioning, with a proven track record on live customer projects. Strong domain knowledge and the ability to seamlessly connect technical details with business objectives. Clear, confident communicator with top-notch presentation and client engagement abilities. Comfortable navigating ambiguity and adept at mapping complex business processes to product capabilities. Deep understanding of software development life cycles and enterprise architecture. Solid grasp of: Unix & Shell scripting RDBMS (Oracle, PostgreSQL) Big Data technologies (e.g., Hadoop, HBase) Bonus: You enjoy whiteboarding ideas as much as refining them in detailed requirements documentation. What You Will Love Collaborate with a passionate, cross-functional team that truly values your insights. Work on high-impact telecom projects with a global client base. A role designed for growth, whether you are deepening your architectural expertise or stepping into leadership.

1. Installation of product/solution and its dependencies on servers 2. Following up with customer points of contact for various aspects. 3. Integration of product with various external entities and readiness of the solution. 4. End to end system testing before handing over system to customer for user acceptance testing. 5. Driving the UAT with end customer(s) from support perspective 6. Launch and post-go live management of the product, including Monitoring and automation of various jobs 1. Very good knowledge on Unix and Shell scripting 2. 2 to 10 years of experience with Telecom BSS/OSS solution in prior with at least two customers with/without onsite presence. 3. Good knowledge on RDBMS concepts and Oracle Queries 4. Preferred knowledge on Hadoop/HBase/PostGreSQL 5. Extensive experience of systems development including involvement in all major stages of software development projects. 2. Good Knowledge and appreciation of systems development lifecycles and methodologies. 3. Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities. 5. Thorough understanding, appreciation and analysis of the issues underlying systems development. 6. Experience of the technical aspects of the relevant technologies, software and hardware, to be employed. 7. Prior experience in Telecom sources ETL tool experience is preferred. Please send your resume to swathi.k@pelatro.com

Openings for Senior Test Engineer with a product based company in bangalore. Total exp: 2-5 years Notice period: 30 Days to 60 Days Job location: Bangalore Mode of employment: Permanent and Work from office Skills: Backend testing experience in unix environment Good experience automation testing and manual testing Good communication skills Experience in all level of testing (System, Integration and Regression Testing) Experience in shell scripting Good experience into telecom domain If you are interested please reach out to akshatha.vr@pelatro.com along with the below details. Required details: Total exp: Relevant exp: Notice period duration: Current CTC: Expected CTC: Reason for Change of company: Current company: Current location: Regards, Akshatha

About Pelatro: Pelatro, founded in 2013 by Subhash Menon and Sudesh Yezhuvath, specializes in contextual marketing solutions that leverage data to create personalized and impactful strategies for enterprises, primarily in the telecommunications sector. Headquartered in Bangalore, India, with other offices in India, Singapore, and Colombia, Pelatro operates R&D centers in India, Russia, and the Philippines. 1. The company serves over 40 telecommunications operators across 34 countries, including major clients like Vodafone India (its largest customer with over 280 million subscribers), Airtel, Axiata, Ooredoo, and Telenor. 2. Pelatro is recognized for its innovations, holding 12 patents in areas such as architecture and business features, with more patents in progress. 3. It has been acknowledged by leading firms such as Gartner, Forrester, and Frost & Sullivan, the latter awarding Pelatro the 2022 Company of the Year for Contextual Marketing Solutions in the Telecommunications Industry for Asia Pacific. 4. With hyper-personalization services reaching over 1.3 billion subscribers daily and managing more than 17,000 campaigns, Pelatro has a significant presence in telecom customer value management (CVM). 5. Pelatros mViva Multi-Channel Marketing Hub facilitates extensive and deep customer engagement with the twin objectives of revenue increase and churn reduction. 6. This is achieved through segment of one marketing and communication enabling Enterprises to target each subscriber and send relevant and contextual offers. 7. The company also hosted its first Telco CVM Forum in March 2024 in Bangkok, Thailand, attended by 25 telcos from 15 countries and over 65 senior telecom leaders. 8. Recently, Pelatro launched its IPO on September 16, 2024, which saw a strong market reception, demonstrating investor confidence in the companys strategic vision and future growth potential. URL: www.pelatro.com Job Description: Implementation Engineer WORK EXPERIENCE 3 to 6 years SKILLS 1. Good knowledge on Unix and Shell scripting 2. Good knowledge on RDBMS concepts and Oracle Queries 3. Preferred knowledge on Hadoop/HBase/PostGreSQL 4. 2 to 6 years of experience with Telecom BSS/OSS solution implementation in prior with at least two customers with/without physical presence. 5. Extensive experience of systems development including involvement in all major stages of software development projects. 2. Detailed Knowledge and appreciation of systems development lifecycles and methodologies. 3. Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities. 5. Thorough understanding, appreciation and analysis of the issues underlying systems development. 6. Experience of the technical aspects of the relevant technologies, software and hardware, to be employed. 7. Prior experience in Telecom sources ETL tool experience is preferred. Confirm the below details for the further proceedings Total Exp : Relevant Experience : Official Notice Period : Negotiable Notice Period/LWD: Current Company: Current CTC : Expected CTC: Current Location: Are you ready for the relocation: Reason for job change : Alternate Contact Number: Reason for choosing this project: If your interested share your resume to akshatha.vr@pelatro.com Regards, Akshatha

Openings with a product-based company for an Associate Director/Director Support role with CVM experience. Are you going to be excited? Please send me your resume to veena.j@pelatro.com. EXP: 15+ Years Job Type: Permanent with Pelatro Work Location: Bangalore. Job Description: Role Associate Director/Director Support will lead the global customer support function and success operations for enterprise telecom and marketing automation solutions. The role demands a strategic leader who can blend deep technical expertise with strong business acumen to ensure operational efficiency and exceptional customer experience across multiple geographies. Key Responsibilities Customer Success & Relationship Management Serve as the executive for strategic accounts, ensuring business growth and retention. Build and maintain trusted relationships with senior client stakeholders. Ensure 99.9% SLA adherence across all customer accounts through proactive governance and monitoring. Operational Excellence Lead and optimise global support operations through automation, process re-engineering, and KPI-driven governance. Develop and implement frameworks for incident, problem, and change management. Establish performance metrics, reporting mechanisms, and operational dashboards for leadership visibility. Leadership & People Development Manage and mentor multi-layered teams of managers, engineers, and solution architects. Build a culture of accountability, innovation, and collaboration across functions. Drive career development programs, succession planning, and competency building within the team. Product Strategy & Collaboration Partner with Internal teams to align customer needs. Influence product roadmap based on field insights and customer feedback. Participate in product demonstrations, solution workshops, and pre-sales activities as needed. 5. Skills & Experience Experience: 15+ years in IT/Telecom/Enterprise Software, with at least 5 years in a leadership role managing global delivery and support. Experience in product companies is needed. Domain Expertise: Telecom BSS/CVM/Campaign Management, Big Data platforms, or Customer Analytics Solutions. Exposure to big data technologies is useful. Leadership Skills: Proven track record of managing large teams, handling complex client relationships, and driving business transformation. Process Expertise: ITIL, Agile/Scrum, and Quality Governance. Education: Bachelors degree in Engineering 6. Key Attributes Strong business orientation with a customer-first mindset. Excellent stakeholder management and executive communication skills. Strategic thinker with a hands-on approach to execution. Ability to handle high-pressure situations and deliver under tight deadlines. Track record of operational excellence and customer retention. Are you excited ? Send me your resume to veena.j@pelatro.com.

Required Qualifications: OBJECTIVES of ROLE: Responsible for monitoring and supporting the product at customer environment in 24*7 basis working in shifts. Managing the tickets from customer adhering to SLA. RESPONSIBILITIES/TASKS: Monitoring the alarms/alerts generated from various customers. Monitoring the logs of jobs and job status. Preliminary investigation of alerts based on a standard defined procedure. Acknowledgement of tickets to customers on support management tool. Working in 9 hour shifts (including night shift) to support customers in different regions. Shift may change on periodic basis. Working with Pelatro L2 and L3 support teams with necessary logs and preliminary analysis. Engagement with customer operations support team. 8. Development/Modification of shell scripts to enhance the product monitoring abilities. SKILLS Good knowledge on Unix and Shell scripting 1- 10 Years experience with Telecom BSS/OSS solution on operations support. Understanding of RDBMS concepts. Understanding of SDLC and Agile development models Well established communication and inter-personal skills associated with person-management abilities. Thorough understanding, appreciation and analysis of the issues underlying systems development. Experience of the technical aspects of the relevant technologies, software and hardware, to be employed. Potential to upskill to L2/L3 teams with more advanced product/domain/Unix knowledge. Are you exited? what are you waiting for? send your resume to deeksha.bharadwaj@pelatro.com