Hi All, We have an exciting opportunity with Pelatro Limited. Job location: Bangalore Basic Qualification: BBA/BBM/B.E. or any under graduation equivalent degree in Business Management is preferred for the role MBA or PGDM in Marketing in regular study is must Candidates working for Telecom operator or a campaign management platform with 10+ years of experience Proven expertise in Customer Value Management role is preferred Project management in Business consulting Position: Consultant/Senior Consultant [can vary depending on experience] Job Description: Candidate with 5+ years of experience in telecom who has good knowledge on Customer Value Management (CVM) in Telecom domain, CVM consulting, Campaign operations, understands source and channel integrations with the platform and willing to take up business consulting as career for end-to-end project management and delivery is preferred for the role. Strong communication skills with demonstrated experience of managing client expectations, highly collaborative, outgoing and being transparent enacting integrity is required for the role Gather business requirements for all CVM journeys and document the requirements by proactively identifying new development areas highlighting potential risks of the project Understand baseline as-is and to be customer journeys for CVM related requirement Understand the business need and prioritize the list of all CVM integrations required for the Telco (e.g., billing, Mediation, order Management, Online charging system, Network elements, triggers, DWH/BI, CRM and any digital and non-digital channels) and align internal stakeholders for timely delivery of the platform Align CVM platform delivery to desired and stated architecture of the customer Willing to be an expert for customer demonstrations during business requirement gather and document the need of the customer for delivery Willing to handle multiple projects simultaneously and prioritize customer need for deliver Ability to analyze and understand the behavior of the customer based on available data and recommend telecom offers based on consumer behavior Configure below the line [BTL] marketing campaigns in the product Measuring campaign effectiveness on a daily basis and reporting on the same. Ensuring data availability on time and checking data quality Prepare revenue uplift analysis & monthly dashboards to present to the customer Handle customer complaints if any and resolve it timely by coordinating with support team Candidate having good analytical skills and proficient in excel and project management is an added advantage Must be capable of setting expectations with clients & the ability to work effectively to deliver the expectation in a remote, virtual or physical environment. The candidate must be willing to travel if needed, reside at client location during the project, liaise with the client and support them in the creation, execution, measurement and feedback of campaigns, test cases, act as a source of information on campaign management and provide feedback on campaign performance and optimization of programs as per requirement. If interested, please send your resumes to Veena.j@pelatro.com Regards, Veena J Show more Show less

Hi All, We have an exciting opportunity with Pelatro Limited. ROLE TITLE: Support Lead - L2 YEARS OF EXPERIENCE: At least 6 years to 9+ years of relevant experience. LOCATION: Bangalore, Karnataka. OBJECTIVES of ROLE • Prime responsibility of leading L1/L2 support team • Accountability on direct customer experience. RESPONSIBILITIES /TASKS: • Responsible for leading the L1/L2 support role for a critical application. • Managing a team of support engineers to meet the SLA. • Constant engagement with customers as the first level of escalation. • Deployment of new releases of product/CRs as part of implementation support. • Diagnose and close customer-raised tickets and internally identified issues within SLA. • Take accountability for direct customer experience by engaging with various customer teams and external vendors. • Constant interaction with L3 and engineering support for reporting and fixing issues. • Periodic reports to senior management about ticket progress and RCA and continual improvements. • Able to manage customers in different time zones and regions. SKILLS: • Very knowledge on Unix and Shell scripting • 7–10 years of experience with telecom BSS/OSS solutions on L2/L3 or implementation in lead roles. • Good understanding of RDBMS concepts. • Preferred knowledge on Hadoop/HBase/PostGreSQL • Extensive experience of systems development, including involvement in all major stages of software development projects. • Good knowledge and appreciation of systems development lifecycles and methodologies. • Well-established communication, presentation, motivational and interpersonal skills associated with person-management abilities. • Thorough understanding, appreciation and analysis of the issues underlying systems development. • Experience of the technical aspects of the relevant technologies, software and hardware to be employed. • Experience in managing a team of size 5-10 members. • The candidate needs to have exposure to microservices-based architecture If interested, please reach out to Veena.J@pelatro.com Regards, Veena J Show more Show less

ROLE TITLE - L2 Support Engineer - Telecom Software Work Experience - 1 to 6 years Work mode - Work from office OBJECTIVES of ROLE Responsible for deploying and supporting the product/CRs at customer environment. Managing the tickets from customer adhering to SLA RESPONSIBILITIES /TASKS 1. Installation of product/solution and its dependencies on servers 2. Following up with customer points of contact for various aspects. 3. Integration of product with various external entities and readiness of the solution. 4. End to end system testing before handing over system to customer for user acceptance testing. 5. Driving the UAT with end customer(s) from support perspective 6. Launch and post-go live management of the product, including Monitoring and automation of various jobs SKILLS 1. Very good knowledge on Unix and Shell scripting 2. 1 to 3 years of experience with Telecom BSS/OSS solution in prior with at least two customers with/without onsite presence. 3. Good knowledge on RDBMS concepts and Oracle Queries 4. Preferred knowledge on Hadoop/HBase/PostGreSQL 5. Extensive experience of systems development including involvement in all major stages of software development projects. 2. Good Knowledge and appreciation of systems development lifecycles and methodologies. 3. Well established communication, presentation, motivational and inter-personal skills associated with person-management abilities. 5. Thorough understanding, appreciation and analysis of the issues underlying systems development. 6. Experience of the technical aspects of the relevant technologies, software and hardware, to be employed. 7. Prior experience in Telecom sources ETL tool experience is preferred.

Role Title - Associate Solution Architect - Telecom BSS/OSS Job Location - Bangalore Work mode - Work from office Experince - 4-7yrs Why This Role Matters You are the critical link between our customers' evolving needs and our cutting-edge solutions. You will speak both business and technology fluently, transforming complex requirements into smart, scalable solutions. If you are passionate about solving real-world problems, collaborating with high-performing teams, and making an immediate impact, this is the role for you. What You Will Do Be the go-to technical expert in customer conversations, understanding their needs, sketching high-level designs, and defining solution scope and technical direction. Lead solution workshops to translate customer ideas into clear, high-level technical blueprints. Deconstruct business features into precise technical requirements for our delivery teams. Collaborate closely with Project Managers, Consultants, and Engineers to ensure solutions are aligned, practical, and exceptional. Own and drive the solution journey from concept to delivery, ensuring clarity and confidence at every stage. Develop custom solutions when out-of-the-box features don't meet unique client needs. Troubleshoot, guide, and mentor teams through technical challenges. Ensure best practices are applied to deployments, meeting each customer's specific requirements. What You Bring 4 - 7 years of hands-on experience in Telecom BSS/OSS implementations or solutioning, with a proven track record on live customer projects. Strong domain knowledge and the ability to seamlessly connect technical details with business objectives. Clear, confident communicator with top-notch presentation and client engagement abilities. Comfortable navigating ambiguity and adept at mapping complex business processes to product capabilities. Deep understanding of software development life cycles and enterprise architecture. Solid grasp of: Unix & Shell scripting RDBMS (Oracle, PostgreSQL) Big Data technologies (e.g., Hadoop, HBase) Bonus: You enjoy whiteboarding ideas as much as refining them in detailed requirements documentation. What You Will Love Collaborate with a passionate, cross-functional team that truly values your insights. Work on high-impact telecom projects with a global client base. A role designed for growth, whether you are deepening your architectural expertise or stepping into leadership.