3623 Product Support Jobs - Page 33

Service Engineer - Sticker Labelling Machine Manufacturers - Worldpack Automation Systems We are looking for a passionate and hands-on Service Engineer prefrebly experince in servicing labelling machines or Packaging machines/liquid filling lines. The role involves installation, commissioning, maintenance, and troubleshooting of automatic labelling machines at client sites. Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

About Us Exotel is the emerging market s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies in 60+ countries, including India, SE Asia, the Middle East, and Africa. Today, some of the fastest-growing companies in the emerging markets (Ola, Swiggy, Flipkart, GoJek, Byju s, Urban Company, HDFC Bank, Zomato, Oyo, etc.) manage their customer engagement with Exotel s suite of a communication APIs, Ameyo s omnichannel contact centre (merger), and Cogno AI ...

There is energy here energy you can feel crackling at any of our international locations. It s an energy generated by enthusiasm for our work, for our teams, for our results, and for our customers. Lattice is a worldwide community of engineers, designers, and manufacturing operations specialists in partnership with world-class sales, marketing, and support teams, who are developing programmable logic solutions that are changing the industry. Our focus is on R&D, product innovation, and customer service, and to that focus, we bring total commitment and a keenly sharp competitive personality. Energy feeds on energy. If you flourish in a fast paced, results-oriented environment, if you want to ...

We are looking for a skilled Key Account Manager to join our team at Cynosure Corporate Solutions. The ideal candidate will have 3 to 8 years of experience in sales and account management, with a strong background in these areas. Roles and Responsibility Develop and execute strategic plans to drive business growth through key accounts. Build and maintain strong relationships with existing clients to increase customer satisfaction and retention. Identify new business opportunities and develop strategies to pursue them. Collaborate with cross-functional teams to deliver exceptional client experiences. Analyze market trends and competitor activity to stay ahead in the industry. Provide exceptio...

Meet Our Team: We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems Products and Applications. We make it easy, pleasant, and rewarding for our clients to work with us. You will be working along with best colleagues and clients across the globe. Picture Yourself at Pega: In this role, you will interact with customers and partners at senior levels to support Pega technology, gain insight and understand the customer needs and solutions. Our customers are the largest and most successful in their respective industries. Ultimately, your success is judged by the success of those customers in deriving real world business value as shown by r...

What You'll Do at Pega: Perform direct client support via telephone, email, and electronic mechanisms. Respond promptly to client and engineering inquiries to handle and resolve client issues. Work on critical issues and severity 1 situations. Understand product functionality and use to drive client-based solutions. Take ownership of technical issues that require collaboration with Engineering. Record, track, and document support cases using Pega Support. Analyze log and core files to spot common trends and underlying problems. Adhere to GCS case management practices, including meeting defined SLAs. Demonstrate a high level of empathy for client concerns and commitments to timelines. Efficie...

What You'll Do The Senior Manager, Product Support will be Reporting to the Director of Global Support Operations and lead a team of support professionals to deliver exceptional technical assistance to customers. You will manage daily operations, optimizes support processes, and drive cross-functional collaboration to enhance customer satisfaction. Additionally, the Senior Manager will help shape and implement strategies including the use of AI and automation to improve support services and improve the overall customer experience What Your Responsibilities Will Be Team Leadership Lead a team of technical support professionals, including first-line managers and leads. Set performance goals, c...

Strong knowledge in computer networks, IT Administration Serve as the third-line escalation engineer for remote manageability incidents and advanced support cases; reproduce, triage and root-cause complex problems spanning firmware, BIOS/UEFI, management controllers and management software. Respond to field support queries to international customers Drive feedback loops from field and customers into product management and engineering to prioritize enhancements, hardening and roadmap items. Collaborate closely with Product Engineering to validate fixes, provide detailed defect reports, test candidate firmware/drivers, and verify end-to-end solutions. Lead technical customer engagements for hi...

Product Application Support with Capital Market Domain Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team We are Securities Finance and Processing under Capital markets Trading and Processing group. FIS Securities Processing and Finance Suite of solutions provide the Capital Markets industry with global solutions that drive their operational, risk, regulatory, and securities finance and securities lendin...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years Language - Ability: English(International) - Proficient Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song" all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity eve...

Position : Associate Data Engineer Role: Product Support Analyst Headline: Were hiring a Product Support Analyst to join our global support team for a Data Warehouse Automation platform. Youll work directly with customers to troubleshoot and resolve issues related to ELT automation tools like Coalesce , integrated with cloud platforms such as Snowflake and Databricks . The role involves technical problem-solving, customer interaction, and continuous learning in data modeling techniques including Dimensional and Data Vault . Key Responsibilities: Work in night shifts (4 hours/day for 510 days/month) with the rest of the day off. Understand, reproduce, and debug product-related issues. Provide...

Position Summary: We are seeking a Senior Product Support Engineer - Hadoop SME (Subject Matter Expert) who will be responsible for designing, optimising, migrating and scaling Hadoop and Spark-based data processing systems. This role involves hands-on experience with Hadoop and other core data operations, focusing on building resilient, high-performance distributed data systems. You will collaborate with customer engineering teams to deliver high-throughput Hadoop and Spark applications and solve complex data challenges in migration, upgrades, reliability, and optimise post-migration system performance. If you re passionate about working in fast-paced, dynamic environments and want to be pa...

Syniverse is the world s most connected company. Whether we re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we re able to provide our incredible talent with an innovative culture and great benefits. Who Were Looking For A Sr Software Development Engineer has the responsibilities to develop new applications and perform lifecycle support for ex...

Zycus is looking to hire MBA graduates specializing in supply chain and operations to work as Senior Business Analyst - Support . The Analyst will work as part of a Project / Technical Account Management team to deliver analytical, solution-oriented services to Fortune 500 clients.In this role, you will be part of a Global Team and work with our global customers in implementing our AI-driven procurement solution. As a Business Analyst at Zycus, you will: Work with customers and understand their configurations and usage patterns of Zycus application/s (like Sourcing, Contract management, Supplier management, Procurement etc.) Provide training to customers on upcoming changes for new releases ...

About the Role The Solutions Engineer, DSP at PubMatic drives the success of DSPs launches and platform integrations. The Solution Engineer is deployed for strategic DSPs launches to ensure that the implementation of platform products is completed on-schedule and successfully, and leads the tracking of technical escalations after launch. This position is a critical to the growth of our strategic partnerships with DSPs, as well as the ongoing evolution of our product suite.The responsibilities include partnering with the DSPs Development team by designing and executing implementation plans for customers, collaborating with Product Management and Engineering teams to coordinate resources, and ...

This Position reports to: Service Team Leader Your role and responsibilities: In this role, you will have the opportunity to execute service work of medium to high complexity in accordance with ABB work instructions, quality standards, and safety guidelines. Each day, you will deliver reliable customer service, ensure customer satisfaction, and identify opportunities for service business development. You will also contribute by coaching junior engineers and technicians during complex site activities. This role contributes to the Measurement & Analytics Business Area in the India region. Main stakeholders include: Customers, Service Team Leader, Sales, and Product Support Teams. You will be m...

Role: Product Sr Analyst Location: Hyderabad Experience: 15+ Years Job Summary: The Product Sr Analyst Regional AP (T2) will be responsible for providing advanced functional and technical support for Warehouse Management Systems (WMS) and Distribution Management Systems (DMS) across the APAC region. The role focuses on ensuring operational excellence, stability, and scalability of warehouse management solutions that support regional supply chain operations. This position requires strong hands-on experience in warehouse systems, database management (Oracle / SQL Server) , and integration with platforms such as .NET , Azure Data Lake , Salsify , Salesforce , and AI Image Recognition (YOLO) . K...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

At Ori, we are looking for a technically savvy Customer Success Manager for our Key Accounts. Youll be managing a few of our Enterprise/Named clients driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio. Typical work week looks like:-. As a Customer Success Manager, you will be performing a broad range of tasks such as maintaining ongoing customer relationships, networking, implementing customer success programs, and minimizing churn. Provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. Delivering and communicating ROI for our clients, throughout the c...

Job highlights \u202F4-year college degree in Computer Science or related field 5+ years of experience in Java and product support Ability to perform in-depth code reviews Responsibilities This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes Troubleshoot, research, and resolve major defects and inconsistencies in system functions The Senior Production Support Engineer at CNDT This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring s...

Role & responsibilities Own end-to-end customer support for our V7 SaaS product, ensuring timely resolution of queries and issues. Define, document, and continuously improve support processes, including ticketing, escalation, and resolution workflows. Act as the primary point of contact for strategic customers, maintaining strong relationships and proactively addressing concerns. Collaborate with Engineering teams to provide feedback from customers and help prioritize product enhancements. Track, analyze, and report on support metrics (response time, resolution time, CSAT, etc.) to drive continuous improvement. Develop knowledge base articles, FAQs, and other self-service resources for custo...