2926 Product Support Jobs - Page 33

Inventory Management: Receive and verify materials and supplies delivered to the site, ensuring that they meet the quality and quantity specifications. Maintain an up-to-date inventory system, tracking all materials in and out of the store. Conduct weekly physical stock audits to ensure accuracy and prevent stock discrepancies. Issue materials to construction teams as per project requirements, ensuring that they are used efficiently. Storage and Organization: Ensure that materials are stored safely, following health, safety, and environmental regulations. Organize and categorize materials in the store to facilitate easy access and inventory control. Ensure that materials are handled and stor...

Execution Support partners to register claims on behalf of customers, coordinate to ensure approvals within agreed timelines. Engage with cross functional teams to ensure seamless execution of work across channels and deliver desired productivity including everyday servicing and policy issuance etc. Gather relevant documents from customer post sales and submit the same to operations team; gather additional data/documents as required Resolve operational issues faced by the partners to ensure smooth experience while working with BAGIC Provide support for cancellation requests, policy endorsements; process & track such requests in coordination with internal ops team ; Ensure ease of process & a...

Team Overview The role sits in Aladdin Client Experience (ACX) within Aladdin Client Business (ACB), which is a centralized group who are responsible for supporting Aladdin clients and BlackRock Internal user services that covers Aladdin data of fixed income, equity, and alternatives products The chapter helps our clients and portfolio managers better understand their portfolio exposures, strategy, and risk & returns Every day, the ACX team tackles the hardest, most sophisticated analytical problems in FinTech We utilize our in-depth understanding of Aladdin, our clients businesses, and the investment management process to provide exceptional client service to our rapidly growing, global cli...

Scope : To work with the team (with guidance from a senior manager) to meet the objectives and deliverables of the team. Is expected to maintain focus and provide clear expectations to the team members, be the champion for the project within the team, demand excellence from team members, and support team members in their personal development. Keeps team members and stakeholders informed of key developments, issues, risks to the project and reports any project and people escalations in a timely manner. Our Current Technical Environment : Primary Skills/Tools: GIT, GitHub, Jenkins, Shell Scripting, Python scripting, GitHub Actions, PowerShell Scripting and Azure, Build VMs and Containers using...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

What Youll Do This role involves supporting customers facing technical/product level issues. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and maki...

What Youll Do This role involves supporting customers facing technical/product level issues. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and maki...

What youll do This role is a mix of supporting customers who reach out over live chat & emails. You'll be chatting with e-commerce business owners globally (50+ countries), understanding how they run their business & helping them setup our product to make them successful. Recording and segregating technical issues and product requests from customers and routing them to product team. Understanding roadblocks in product activation by watching videos of customers using the product and passing UI/UX suggestions to product team. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. You genuinely like helping people and m...

Roles And Responsibilities Lead, mentor, and grow the product support team to deliver outstanding support experiences. Act as an escalation point for complex customer issues and product queries. Debug customer issues using tools like SQL, JavaScript, Postman, and browser developer tools. Build processes to log, track, and prioritize bugs and feature requests. Collaborate closely with the product and engineering teams to improve product reliability and usability. Review customer screen recordings and usage patterns to identify UI/UX improvements. Set up and maintain reporting on key support metrics (e.g., ticket volume, resolution time, CSAT). Develop SOPs and knowledge bases for internal sup...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve cl...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

As a Sr. Learning Consultant in the Operations Academy Team within the Operations Performance Enablement Group at LSEG, your mission is to support LSEG Operations employees throughout their career lifecycle. You will be responsible for conducting learning needs analysis, developing, delivering, and measuring the effectiveness of learning programs in partnership with Program Managers. Your technical knowledge and skills on data fluency, cloud computing, networking, operating systems, programming, and automation will be crucial for this role. In this role, you will have the opportunity to: - Deliver training sessions in-person and virtually to diverse groups of employees - Lead training needs ...

Role & responsibilities Java Prod Support with minimum 7 yrs of experience on Core Java 8,Java 8,Springboot and Microservices ; Should have experience working on support projects & has done LLD/HLD; Must have experience in Docker or Kubernetes . Should be Bangalore based & ready to work on Hybrid mode(Weekly 3 days at Client office); Good communication skills ; Good to have banking domain knowledge WE ARE LOOKING FOR Immediate JOINERS

Role & responsibilities HCM Product Expert / Sr. Product Expert Summary A Workday Product Expert / Sr. Product Expert focuses on Workday configuration experience in supporting and developing Workday solutions, ideally with in-depth knowledge of HCM area and business process design, cross functional impact analysis in Workday. They will be familiar with Agile ways of working and managing a backlog of items in their specialist area. Knowledge & Experience of multiple modules will be an asset. The person will report to the Workday HCM Product Owner and will provide a variety of Workday support including troubleshooting and resolving BAU issues, as well as building and testing enhancements. Key ...

Overview: We are looking for a motivated and detail-oriented Tool Administrator / Automation Consultant to join our team for a 9-month engagement, with the possibility of extension. The ideal candidate is a quick learner with a problem-solving mindset and excellent communication skills in English (both verbal and written). You will be responsible for managing software tools, supporting automation processes, and delivering custom reports. Key Responsibilities: Administer the back-end of Snow License Manager (SLM) and provide technical support to local service desks for Snow agent installations. Administer the back-end of IBM Apptio Cloudability , ensuring data accuracy and tool performance. D...

Responds to customer product inquiries via inbound calls or in written internet-based email. Respond quickly to requests for assistance in specialty areas via all standard channels. Assistance may include in-depth troubleshooting, creation of custom solutions, documenting software defects, and providing instruction to the customer. Work performed must be fully documented in the CRM tool. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Documents customer information and recurring techn...

You will be joining a product based company as an Oracle Database Developer in Coimbatore with a work from office setup. As an Oracle Database Developer, your responsibilities will include: - Demonstrating excellent knowledge of Relational Database - Oracle - Gathering requirements from the project manager or technical leads - Designing database structures for new modules - Developing PL SQL Packages, Procedures, Functions, Triggers following prescribed rules and naming conventions - Creating Unix scripts for automating back end job processing - Implementing ETL processes for data conversion and synchronization - Performing maintenance tasks on database objects and executing purging processe...

Hello Everyone, Hope you are doing good!! ELLKAY Software Private Limited has Openings for below profiles (Currently Work From Home (Hybrid) but when required in the future then its work from office) Job Description: 1) Respond to customer queries in a timely and accurate way via email and possibly phone 2) Serve as the primary point of contact for all support communication, both oral and written. 3) Be available to engage with clients on the support phone queue and communicate with team members on status changes. 4) Create and maintain accurate documentation for each support issue. 5) Available to actively monitor work queues for proper severity process. 6) Communicate effectively between m...

About The Role POSITION TITLE: Senior Product Support Specialist REPORTING TO: Associate Director REPORTING LOCATION: Bengaluru WORKING LOCATION: Bengaluru SUMMARY OF POSITION AND OBJECTIVES: The Senior Product Sustenance Engineer is responsible for IT application support activities including maintenance, administration, and Level 2 support with specialization in certain key modules. They will work closely with the SPOCs of various companies of Eurofins and Business Analysts, Infrastructure Support, Developers and Testers of the D365 CRM Application and Services; and ensure timely and efficient resolution of IT application-related incidents and service requests, while supporting Change and P...