1215 Product Support Jobs - Page 33

Greetings from Infosys BPM Ltd., We are hiring for Service Desk - International Voice Process in Hyderabad. Education Qualification: Full-time graduation / Post graduation Shifts: 24*7 rotational shifts Please find below Job Description for your reference: Infosys BPM Ltd. is hiring for (Service Desk- Voice, Hyderabad) Role: Service Desk - International Voice Shift: 24/7Location: Hyderabad(Work from office) Experience: 1 - 4 Years Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication : Clearly explain technical concepts to non-technical users . 2. Product Knowledge: Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches : Stay informed about product updates, patches, and known issues. Self-Service Guidance : Guide customers on using self-help resources and online documentation. 3. Issue Resolution: Tiered Support : Escalate complex issues to higher tiers when necessary. Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management : Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: First-Contact Resolution : Strive for first-contact resolution whenever possible. Professionalism : Maintain a positive and professional demeanour even during challenging interactions. Customer Feedback : Collect feedback and identify areas for improvement. 5. Collaboration: Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues. Knowledge Sharing : Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: Adherence to Policies : Follow Microsofts support policies and guidelines. Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills : Account & Payment Management : Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management : Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance : Help customers with sign-in or sign-up processes. Refunds and Purchases : Assist with refunds and guide customers through product purchases. Token Redemption : Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills : Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: Education : Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). Experience : Prior experience in technical support or customer service. Familiarity with Microsoft products and services. Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. Skills : Excellent communication skills (verbal and written). Problem-solving abilities. Patience and empathy. Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Must adhere and non-negotiables : Excellent in communication Comfortable working in US shift 24*7, flexible shifts 100% WFO, no hybrid Preferred Qualifications : Any Graduate If interested, please share your resume with below details to srishti.shikha01@infosys.com Name: Email & Mobile Number: Graduation: Date Of Birth: Post-Graduation: (If applicable): Total experience: Relevant experience: Current/Previous Company name: Current CTC: Expected CTC: Notice period: Current location: Flexible with Night Shift: Regards, Infosys BPM Talent Acquisition | INFY HR

Enphase is introducing a new technology called Ensemble which allows seamless operation of energy resources such as inverters, storage systems, and loads to operate in a microgrid environment whether connected to a grid or not. This technology allows us to meet predefined Quality of Service specification and Economic objectives. The Global System Support Center is central point of contact for all regional Field/Customer support teams to resolve the system related issues in Systems Business Unit. We work closely with all regional customer support and field application engineers. As Global System Support Engineer , you will act as bridge between Customer support and HW/SW/FW Engineering teams. You will be involved in various debugging field system issues of Ensemble grid agnostic system from NPI through EOL to ensure Enphase products meet the highest quality standards in the industry. Key Responsibilities Drive customer escalations on the products/system related issues, and work with cross-functional team to define the containment solutions and final resolutions, also provide timely updates to the management Provide technical/engineering support for customer support teams to resolve the customer issues Collect and analyze the logs from customer sites and apply known fixes for SW/HW/FW issues. Report and track the SW / HW /FW issues in the appropriate internal projects. Work with Product management/Program management teams to ensure that all critical field related SW/FW issues are addressed in the new SW/FW releases Use internal tools and database queries to diagnose the customer problems. Create and maintain internal tools to automate the troubleshooting procedures, upgrade SW/FW, collecting failure information and monitor the performance of the customer systems Support Field team to identify the defective hardware and co-ordinate with failure analysis team to find the root cause and implement the corrective actions Provide subject matter expertise to regional field teams in resolving customer issues Actively communicate to Field team about the known issues and containment solutions Qualifications Minimum Qualifications M.Tech/M.S/B.Tech in Electrical/Electronics/Power systems 5-10 years of experience in product support, new product rollout and driving customer escalations Knowledge on Power systems, Power Electronic devices and Embedded systems Excellent verbal and written communication skills, including information consolidation and presentation Should have a can do attitude and team player in cross-functional environment Proactive, flexible, and innovative mindset with analytical problem-solving skills, demonstrating strong ownership Highly organized, able to multi-task, the ability to work individually, within a team and with other groups Preferred Qualifications Previous experience as application/technical support engineer or project manager Experience with product development life cycle and software release processes is highly desired

Job ID 26-157 Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use. We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability. Envision yourself at Barracuda Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality global support of our superb networking and security products in 24/7 environment. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers product support issues over email, phone, and chat mediums. This position will work within a team & will report to a Tech Support Manager. What you ll be working Providing superior customer support on our home-grown products. Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup Develop your skills in network and security products through on-going training Document, escalate and follow through with product bugs and/or issues Debug the issue and provide a solution. If not resolved raise a ticket to the next level What you bring to the role Should have at least 1 year of experience in network firewall domain, web application and load balancing technologies, or exchange/email security and web filter domain Excellent understanding of TCP/IP and UDP Very good knowledge of L7 protocols such as HTTP, HTTPS, FTP, SMTP and POP3 Should have good Linux and Microsoft server knowledge Basic knowledge about OWASP top 10 attacks, understanding of top 10 OWASP defined application security challenges Very good understanding of URL filtering in proxy and reverse technologies, debugging applications like tcpdump, fiddler Good understanding of SMTP and POP3 protocols Good understanding of various backup technologies CCNA or CCNP certification preferred Bachelor s Degree in engineering, Computer Science Ability to work in a 24/7 environment with rotating shifts Strong analytical and troubleshooting skills Strong customer focus and solid written and verbal communication skills Positive attitude with a willingness to learn What you ll get from us A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility - there are opportunities for cross training and the ability to attain your next career step within Barracuda. #LI-onsite

QA Analyst - Test Automation Position Summary: As a Senior QA Analyst - we are looking for someone who has demonstrated real world experience in software quality assurance, with a focus on automation. This is an ideal position for a candidate who is proficient with test automation scripting. We are interested in learning your experience with fault-tolerant, scalable and decoupled software solutions testing using the latest cutting-edge technology and platforms. We look for self-starters who thrive in a fast-paced, agile environment being able to change direction quickly, and showing an eagerness to learn new technologies as the need arises. This position requires hands-on testing, creating automation scripts, and test automation with a commitment to achieve and maintain high degrees of automation. You will be part of an agile environment working with a team of talented developers, product owners & other stakeholders continually developing, testing and deploying application software. In this role, you will be part of the IT store solutions team that provides innovative retail solutions within Home Depot Canada. Responsibilities: A strong background in frontend and backend testing for retail store applications. The ideal candidate will have the following experience and knowledge, but above all, must be PASSIONATE about being a part of the solution to deliver high-quality products: Lead quality assurance testing for large-scale web and mobile application in a fast paced, agile environment. Drive test automation efforts using open-source testing tools and implement test frameworks on web or native platforms. Participate in building and improving test automation tools utilized by the engineering team. Create test script based on application frontend, middleware, and backend requirements and execution test scripts via automation tools or manually Plan test schedules and drive execution activities and have consistently deliver product on time and with high quality. Improve, optimize, and identify opportunities for improved software development life cycle Troubleshoot critical defects in software coding Provide clear visibility on plans, communicate issues/risks and progress to the team and leadership team to resolve quality issues on time and keep the project schedule on track. Go beyond test execution and participate in improving test processes, propose new ideas on how to improve customer satisfaction and quality of product. Support continuous integration process improvement and innovation Qualifications: At least 3 years experience in developing test automation for RESTful APIs or Microservices. 5+ years of strong technical experience with web application testing. Bachelor s degree in computer science, information technology or related field, or combination of equivalent education and experience Experience testing frameworks like Selenium / Webdriver / Load Runner Significant experience writing, maintaining and executing Test Cases, continuously maintaining the automated test suite Working knowledge of mobile software development and hosting technology such as Google Cloud Platform. Self-motivated team player who excels in a collaborative environment, has a strong sense of personal accountability, and contributes beyond job role and responsibilities. SAP experience and working knowledge would be an asset. ADDITIONAL INFORMATION : Mandatory Technical Skills 5+ years of hands-on experience in web application testing (frontend and backend). 3+ years in test automation for RESTful APIs or Microservices. Proficient with Selenium, WebDriver, and optionally LoadRunner. Skilled in creating, maintaining, and executing test cases and automated test suites. Experience in CI/CD integration, defect troubleshooting, and regression testing. Familiarity with Agile methodology and collaboration in cross-functional teams. Basic working knowledge of mobile application testing and GCP (Google Cloud Platform) Java, Selenium, Web Api, Rest Web Servies

Microsoft Application Developer | Rohde & Schwarz Login or register to gain full access to the Knowledge+ platform! I want to create an account I already have an account Your Rohde & Schwarz recruiting team is looking forward to receiving your application. Design and implement applications within Microsoft Technology Stack Resolve incidents and implement change requests Conduct testing and quality control perform deployments and release management regularly meet/align with IT PM/PO and DevOps Team Exciting insights into Rohde & Schwarz Our colleagues provide insider information about: Daily adventures and challenges The technologies behind the innovative projects and solutions Your qualifications Computer Science studies and/or similar education Deep and longterm Experience with Microsoft Technologies on-prem/cloud: - MS Office Products - SharePoint - Power Platform (Power Apps, Power Automate, Power BI) - Azure Services - Dataverse Deep Experience with Web and Cloud Technologies (e.g. AWS, Azure...) Deep Experience with Web Programming, HTML, JavaScript, CSS, React, Angular - Experience with third party tools like Nintex, Sharegate, Plumsail Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting-edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty. Rohde & Schwarz is a leading supplier of solutions in the fields of Test and Measurement, Broadcasting, Radio monitoring and Radiolocation as well as Mission-critical Radio communications. For more than 80 years, company has been developing, producing and marketing a wide range of electronic products. Headquarters in Munich with subsidiaries and representatives active in over 70 countries around the world, Rohde & Schwarz has achieved its global presence greatly. In India the company is present as Rohde & Schwarz India Pvt. Ltd (RSINDIA) which is 100% owned subsidiary of Rohde & Schwarz GmbH KG & Co, Germany, whose head office is located in New Delhi and branch offices in Bangalore, Hyderabad, Mumbai and Field presence at Ahmedabad, Chennai and Pune. With more than 10 channel partners situated at key industrial locations we serve across the country. Our emphasis is to provide outstanding sales, service and support to our customers. The company has invested sustainably to increase the local support capability as well as to provide a fully automated Calibration facility for most of the products sold. Rohde & Schwarz India has ISO 9001:2015 certified Quality Management Systems and ISO 17025 NABL Accreditation. The company continuously invests in training its service and sales personnel regularly to maintain a high level of technical competence in pre- and post-sales support and outstanding quality in services viz. Repairs, Calibration, Product support & Project management. Rohde & Schwarz India is a financially stable company rated by CRSIL as SME 1 for more than 5 years now. This rating is the highest in its category. Rohde & Schwarz India is committed to 100% customer satisfaction through innovative product offerings and outstanding support and services. Our comprehensive and continuously growing range of services are designed to provide customers with the highest level of quality and value throughout the life cycle of our products. Allowance for home office equipment Flexible working hour models Possibility of car leasing Gifts for special life events You might find this also interesting

The mission of Product Lifecycle Support (PLS) is to offer relevant post-purchase product support to customers, and empower them to make the most of the products purchased on Amazon. By solving post-purchase product issues, we prevent avoidable returns and help the planet by extending the life of products, thereby generating positive financial and environmental impacts. We are seeking a dynamic Catalog Specialist to join our team, responsible for contributing to core metrics, ensuring high-quality work, and driving process improvements. The ideal candidate will execute complex SOPs independently, meet SLAs, and support deep-dives, UTAs, quality audits, seller escalations, and SIMs. You will play a key role in driving productivity improvements and delivering error-free work, with a strong customer-focused mindset. The role requires an individual who excels in identifying product issues, developing user-friendly solutions, and optimizing processes to enhance the customer experience. If you are passionate about delivering exceptional service and thrive in a fast-paced, solution-driven environment, we would love to hear from you. Follow established Standard Operating Procedures (SOPs) to conduct manual audits, resolve outliers and exceptions, utilizing internal tools and systems. Investigate content issues and recommend actions based on SOPs to ensure compliance and quality standards. Identify trends and patterns from audits to contribute to continuous process and program improvements. Provide timely and accurate responses to stakeholders in line with SOPs and Service Level Agreements (SLAs). Escalate issues and challenges systematically to the appropriate teams or owners as per defined escalation processes. Maintain detailed records of daily activities, ensuring accurate updates in trackers or workflow tools. Meet and exceed key business metrics, including SLA adherence, productivity, quality, and utilization targets. Collaborate effectively within the team and contribute to the growth and success of the program. Adapt and work flexibly across multiple programs as required by evolving business needs. * Work from Office Role Bachelors degree Bachelor s degree or equivalent work experience. Experience in catalog management or content-related roles. Proficiency in Excel, Word, PowerPoint, and SQL. Strong attention to detail with a focus on data accuracy. Excellent written and verbal communication skills for escalations and stakeholder collaboration. Experience in content addition and ensuring content accuracy. Strong problem-solving skills with a proactive approach to escalations. Adaptable and quick to learn new systems and processes. Background in e-commerce or product lifecycle management. Excellent writing, editing, and proofreading skills. Passion for exceptional customer service and user experience.

We are seeking an experienced professional to support our Market and Fundamental Data Content where you will facilitate delivering Index products to our clients. Our Market and Fundamental Data Content function sits between our internal users (R&D and Index Portfolio Management) and our Technology partners, playing a central role in delivering mission-critical data verification and monitoring. You will collaborate with stakeholders to identify opportunities to improve documentation and refine workflows. You will be a front-line product support specialist, tasked with ensuring data is accurately and efficiently delivered to our stakeholders, and fielding and triaging inbound support requests from Research, Client Services, and Production Development. This role is focused on operations support (timeliness, accuracy, and completeness). Domain knowledge of vendor aggregators (such as Refinitiv, Factset and Bloomberg), Equity and Fundamental Data, and data navigation with SQL and R are essential. Responsible for the quality (Completeness, Accuracy, and Timeliness) of data used in index development, rebalance, and reconstitution Resolution of security mapping conflicts with understanding of Corporate Actions Resolution of ad-hoc mapping requests from internal stakeholders Providing solutions for data-related requests Holding responsibility over scheduled jobs and various toolkits Providing support to our ETL processes Gather and triage issues for technical remediation on an ongoing basis Work cross-functionally to resolve systems and client issues Gather, understand, and analyze stakeholder pain points Create training materials Equity Index industry experience preferred Bachelor s Degree and 5+ years professional experience Expert in financial industry data and data aggregators Understanding of financial instruments and statements Self-sufficient with programming languages (SQL & R) Exposure to big data technologies (SQL databases, Databricks, Apache Spark) Knowledge of Microsoft Excel Well-developed written and oral communication skills Analytical and problem-solving skills Excellent time management skillset

: 2025-05-30 Country: India Location: North Gate Business Park Sy.No 2/1, and Sy.No 2/2, KIAL Road, Venkatala Village, Chowdeshwari Layout, Yelahanka, Bangalore, Karnataka 560064 Position Role Type: Unspecified Overview: In this role the Mechanical Drafter will actively support engineering activities related to Aerospace products including the creation and modification of detailed CAD models and drawings primarily using Catia V5 and UG NX Position: Associate Engineer - Mechanical Design Must have Skillsets: Strong Catia V5 tool Knowledge, GD and T, Good Mechanical Engineering Fundamentals, communication skills, Stakeholder Communication and documentation. Good to have: UG NX knowledge, Manufacturing process knowledge, Teamcenter, experience on working in electromechanical products. Primary Responsibilities: 1 to 3 Years of experience in Catia V5 application with strong skills in modelling, assembly & drafting. Knowledge on UG NX CAD application is added advantage. Mandatory experience with Teamcenter/PLM systems. Proficient in reading and interpreting manufacturing drawings and BOM s Working experience on ECN/CR/CO is an added advantage Sound knowledge of mechanical fundamentals and drawing standards. Ability to collaborate effectively with cross-functional teams. Experience on product support tasks and updating production documents. Strong attention to details and commitment to high quality deliverables. Ability to work independently with minimal supervision Good communication skills and ability to work in a team-oriented environment. Ability to coordinate with U.S/ European customers. Applied knowledge of GD & T. Basic Qualifications: Bachelor s Degree in Mechanical Engineering. Preferred Qualifications: Knowledge on machine design, materials, and manufacturing processes About Collins Aerospace: Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market. At Collins Aerospace, our Interiors team is focused on innovation, safety and cost efficiency. But we don t just get people from point A to point B. We re committed to making air travel more comfortable, connected and secure. As a leader in aviation interior products and services, we re helping airlines and original equipment manufacturers create a positive experience for their customers. With offices and manufacturing facilities in more than 12 states across the U.S. and more than 10 countries around the globe, we re changing the game of aircraft interiors. Are you ready to join our team? WE ARE REDEFINING AEROSPACE. *Please consider the following role type definitions as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products. Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed. . : Benefits package includes: - Transportation facility. - Group Term Life Insurance. - Group Health Insurance. - Group Personal Accident Insurance. - Entitled for 18 days of vacation and 12 days of contingency leave annually. - Employee scholar programme. - Work life balance. - Car lease programme. - National Pension Scheme - LTA - Fuel & Maintenance /Driver wages - Meal vouchers Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all India positions require a background check, which may include a drug screen. Note: Background check required (every external new hire in the India) Drug Screen only performed for Operations Positions At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that s redefining aerospace, every day. . Privacy Policy and Terms: Click on this link to read the Policy and Terms

Internal Firm Services Industry/Sector Management Level Associate & Summary In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Why PWC Learn more about us . & Summary The Business Continuity Management (BCM) Product Support (FTE) role is a critical position within the Enterprise Service Platform Program, focusing on the ServiceNow platform. This role is essential for managing and enhancing the ServiceNow platforms and products for the PwC network of firms. Provide L1/L2 enduser support for the ServiceNow BCM service offerings. Drive the timely support of BCM service offerings in the new Service Hub. Manage and enhance the ServiceNow platforms and products. Mandatory skill sets Experience with ServiceNow platform. Strong understanding of Business Continuity Management, Resiliency, and Disaster Recovery. Preferred skill sets Experience in IT Service Continuity Management (SCM). Familiarity with Enterprise Service Platform Program. ServiceNow BCM module. Years of experience required 3 to 7 years Education qualification B.E, M.C.A, Engineering Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills ServiceNow Platform Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being No

Not many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com. . As a member of this team, your mission will be to design, develop, document and support massively scalable, distributed real time systems. Using C++, Java, object oriented design patterns, distributed databases and other innovative storage techniques, you will build and deliver software systems that support complex and rapidly evolving business requirements. We are looking for software engineers with 2+ years of solid Software engineering experience involving solving complex problems. They will get to work on some of the key initiatives planned to support our rapid evolution and growth and in the process solve some of the most challenging problems. These engineers will provide the technical leadership to the team, drive best practices, mentor other engineers and drive continuous improvements in engineering excellence. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth s most customer-centric company and through WW R&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team! 3+ years of non-internship professional software development experience 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience Experience programming with at least one software programming language 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience Bachelors degree in computer science or equivalent

We are hiring for customer care Associates || ctc upto 4.2lpa|| work from office||Hyderabad We're expanding our team and looking for Technical Support Executives for Voice and Non-Voice processes. Technical support----Fresher-----Non voice /voice Education qualification :-Graduation Package upto 2.6lpa Technical support----Experienced----- voice process Education qualification :-plus 2/Graduate Package upto 3.6lpa Hindi mandate looking for Immediate joiners Work from office Rotational Day Shift 5 days working 2 days weeks off Skills : Provide L1-level technical support for end users Troubleshoot issues related to LAN, WAN, desktop systems, and basic networking Handle customer queries via voice or chat/email support Offer product-specific support (especially HP products printers, laptops, desktops, etc.) Ensure first-time resolution with a customer-first attitude Requirements: Must be fluent in Hindi and English Strong knowledge of: LAN/WAN troubleshooting Desktop Support & L1 Technical Support HP Products Excellent problem-solving and communication skills Prior experience in a technical support role preferred International voice process package upto 4.2lpa looking for Immediate joiners Work from office fixed night shift 5 days working 2 days weeks off One way cab (upto 25km) Interested Candidates Can Reach Out To Below: Contact HR Gopa: WhatsApp: 9100970544 Email: gopahr.axis@gmail.com

Thomson Reuters is the leading source of intelligent information for the worlds businesses and professionals. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world’s most trusted news organization. Our Tax & Accounting division is seeking to appoint Support Analyst , based in Hyderabad office working primarily on our corporate suite of products. This role will suit a person who is interested in pursuing a career as a Tax & Accounting Product Specialist. The ideal person we are looking for will be someone who has an Accounting Degree and significant technical expertise, providing support for complex software, Tax & Accounting products, to end users in a commercial environment. This opportunity will see you liaising with our customers and internal stakeholders to assist with inquiries relating to our desktop and cloud solutions. You will also provide 1st level support to clients on all functional aspects of the application and understand issues that are affecting their use of the application and platform. About the Role: Answering, resolving, and updating all TAX related incidents and service requests from users and logging them in the service management system The individual would document and track customer information using our CRM system in accordance with our best practice standards and management instructions Answering phone calls in a timely manner, responding to all calls within the Service Level Agreements (SLA) and resolving as many incidents and service requests as possible on the first call / contact Stakeholder management - providing timely and relevant updates to internal and external stakeholders Follow appropriate departmental and company procedures and policies and maintain good working relationships with internal departments and customers Experience in a client-facing Service Desk or Support Analyst role, troubleshooting and desire to learn Ability to multi-task, work under pressure and to tight deadlines, Adaptable and flexible to business demands Ability to learn and understand new software products with ease along with Excellent organization, planning and implementation skills Contributing to a positive business relationship with our customers About You: Proficient with Microsoft Word, Excel, Outlook, Salesforce High standard of professionalism along with excellent written and verbal communication skills Good numerical and problem-solving skills Experience in a client-facing Service Desk or Support Analyst role Ability to learn and understand new software products with ease Excellent organization, planning and implementation skills Experience identifying and implementing support team processes improvements Adept at navigating within a complex matrixed organization Ability to prepare and deliver presentations for various audiences. Ability to understand and interpret financial statements and to train others on process and system applications. Ability to create and maintain spreadsheets and databases. Requires 3+ years of Tax relevant work-related experience ( Experience in Corporate Tax and Tax Provision/Software preferred ). Bachelor's degree required. Flexible to work rotating shifts between 6AM to 3PM and 11AM to 8PM.

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

Job Description Summary This position is responsible for the Systems Administration of Corrigo, a Computerized Maintenance Management System (CMMS) and facility service request (FSR) system. General duties include system configuration, records maintenance, properties, assets, system/data integrity, and auditing. This position balances scope, time, cost, and quality, while maintaining a customer focus. Roles and Responsibilities Responsible for overall integrity of the Corrigo system, supporting the client team, overseeing proper system use, and configuration to meet internal and client objectives. Ongoing Database management Track time spent supporting accounts and manage data management requests submitted from clients in a Corrigo instance Manage the Corrigo systems and associated data platform, as it specifically relates to performance management/reporting and maximizing Corrigo capability. Serve as subject matter expert to the client team for all CMMS systems related questions, support issues, and requirements Explore options to satisfy new business needs within the capabilities of existing systems; configure, document and deploy solutions Support the account team users with general questions and other systems support requests. Maintain thorough knowledge of user base and critical user needs Maintain and demonstrate thorough self and team understanding of Corrigo product features and functionality by participating in training and knowledge shares and by utilizing documented resources Manage and identify change requests and analyze impact of changes to the client. Leverage past learning and category/business knowledge in support of client business decision making Develop and maintain accuracy of data Skills/Qualifications Minimum 3 years of Corrigo Platform experience is required College graduate (BS/BA) preferred, but not required, preferably in information systems, computer science, or business administration Customer service focus Experience in real estate Industry and facility management operations a plus Exceptional analytical and problem-solving skills Strong proficiency in MS Excel, specifically using formulas for data analysis Excellent oral and written communication skills Experience in managing simultaneous complex tasks from inception to successful completion Strong technical skills with the ability to learn new applications quickly Excellent attention to detail Self-motivated, able to set priorities, and work autonomously Data analysis/implementation Ability to communicate and implement complex ideas Ability to work in a Team environment Scheduled Weekly Hours: 40

About the job Senior Consultant - Technical Implementation will be responsible for Technical Implementation, successful onboarding of clients and managing post-onboarding issues to ensure seamless customer experience. What will you do? Manage technical projects, installation and configuration for all new customers. Liaise with vendors for scheduling interface tests and ensure project timelines are honoured. Coordinate directly with on-site IT, vendors, and off-site helpdesks over email or phone calls to complete technical assignments. Work closely with the Project Manager and flag any technical issues in time. Document the Interface testing and other details, update and complete all handovers. Do audit of new implemented properties for initial few weeks and identify the repeated issues reported by property. Troubleshoot technical issues faced which could be related to external interfaces, networking, application etc. Coordinate with engineering group for installation related issues. Provide Level 2 support for any production related technical issues. We are looking for: Bachelors degree in computer science or similar. Minimum 6+ years of experience in the same domain. In depth knowledge of windows servers and strong Windows Administration skills. Good understanding Networking, Firewall, Infrastructure, SQL and IIS Configuration. Working knowledge of interfaces and integrations of systems. Enhanced troubleshooting skills and solution mind-set for repetitive issues. Possess a good understanding of Internet based technologies including DNS, Security, IP Routing,- SSH, FTP, HTTP/HTTPS, Email Routing, etc. The Unifocus experience: Our Culture Statement: Thriving Together, Achieving Greatness To support our culture mission, we have four core culture values of Unite, Inspire, Empower, and Excel. Each value representing a set of key traits that define how we live and breathe our culture every day. We UNITE globally, combining our diverse talents, perspectives, and expertise. With professionalism and a touch of fun, we inspire and empower each other to excel. Together, we deliver exceptional value, challenge norms, and leave a lasting impact within the hospitality industry. In addition to a competitive salary, we offer: Health insurance Paid time off A hybrid environment that promotes a healthy work-life balance Parental leave Professional development assistance Referral program

Working Timings: Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST) Work from office - Hyderabad location.(Hybrid) Responsibilities Manage large amounts of incoming emails regarding software support Interact with customers, partners, and internal teams to provide advice and assistance and achieve customer satisfaction. Logically deduce root cause and find workarounds and solutions to issues Identify, analyze, and document product bugs and fixes relating to the Product functionality, databases, application servers, and new technologies for product management and engineering teams Complete or assist with customer product installs as needed Meet personal Productivity, Efficiency, and Quality metrics Prioritize and resolve issues of the highest technical and business severity Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers Keep accurate records of customer interactions by documenting them in Salesforce Communicate with Product Management and Development Teams in JIRA Qualifications/ Technical : Previous technical support /Product Support experience. High proficiency in Microsoft Word, Excel, and PowerPoint Candidate should have skills/knowledge on SQL (exMS SQL Server, MySQL, Postgre SQL), General experience in **Data Analytics** (e.g., Data Visualization, BI tools, Data Cubes) Ability to understand and troubleshoot complex systems Ability to extract meaningful information from Customer communications to understand customer intent and identify the customers technical issue. Basic Networking knowledge (TCP/IP, DNS, SSL etc.) Understanding of Windows client and server environments Nice to have: Previous experience working with Salesforce. Previous experience working with JIRA. Basic technical SQL knowledge. Basic Oracle and/or SAP knowledge. Experience with software installations, network operations, and software support Knowledge of SQL Server (i.e. able to do admin tasks such as backup/restore, understanding SQL/triggers/stored procedures etc.). Understanding and experience with Microsoft IIS. Understanding and experience with SQL Server Analysis Services Windows general troubleshooting understanding Event Viewer logs, Windows Installer errors and logs, using the Registry Editor etc. Communication skills: Ability to communicate correctly and clearly with both internal team members and external customers. Native or equivalent English proficiency Excellent written communication skills. Valued Traits: Highly motivated and driven to perform at the highest level. Natural curiosity and willingness to learn and understand issues Shows pride in producing quality deliverables. Always being punctual and professional internally and with customers. Qualifications Education : Bachelors Degree (CSE, IT) or MCA Additional Information ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ** insightsoftware About UsHear From Our Team - InsightSoftware (wistia.com) Background checks are required for employment with insightsoftware, where permitted by country, state/province.

About Eurofins environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Young and dynamic, we have a rich culture, and we offer fulfilling careers. POSITION TITLE (ENGLISH)Product Support Specialist REPORTING TOManager REPORTING LOCATIONBangalore, India WORKING LOCATIONBangalore, India NUMBER OF FTEs UNDER RESPONSIBILITY: Job description: Very good communication and interpersonal relation skills in an international environment, Ability to adapt and work with either technical or business people At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail). Up to 2 years work experience in an Enterprise application support environment would be a plus. Exposure working in IIS hosted web application is preferred. Good understanding of Windows Server & MS SQL Server concepts is required. Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems. Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus. Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets. Log tickets based on end user requests to resolve queries within SLA. Perform initial investigations to identify origins of issues. Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA. Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA. Build, maintain and communicate weekly & Monthly statistics to management. Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders. A chance to become part of a highly motivated international team of professionals. QUALIFICATIONS AND EXPERIENCE REQUIRED: Experience between 2 years to 4 years. Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage. Experience working with customers from European region would be a plus. Qualifications BE/MCA or any other equivalent degree with required experience.

Product Support Specialist Ready to make a global impactJoin Thomson Reuters as a Product Support Specialist and help shape the future of audit technology! The Product Support Specialist serves as the primary point of contact for our global user base, delivering high-quality support and ensuring a seamless experience with the Audit suite of products. About the Role: Act as point of contact for troubleshooting, diagnosis, and escalation of technical support queries related to all Audit products via phone, email or other media types as available. Resolve all technical and service issues related to all Audit products utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction and Thomson Reuters business success. Accurately document all customer contacts, resolution steps, and gather customer feedback to enhance products and services. Achieve all department assigned metrics. Report and escalate issues leading to recurring technical problems. Continuously increase technical aptitude and customer service skills, as well as improve organizational performance by identifying efficiencies in workflow & introducing policy/procedure changes. Develop or suggest Knowledge base articles for internal and external users. Create support documentation for troubleshooting, training, and other areas as needed. Educate self and colleagues on new releases, test functionality and report on issues found during product releases. Promote usage of our public help center to users to encourage self-help on support queries. Ability to flex working hours to accommodate busy periods and react with increased productivity. All other duties as assigned by supervisor MAJOR AREAS OF ACCOUNTABILITY Provide customer service & technical assistance to customers via phone, e-mail, or other media types as assigned. Troubleshoot and solve basic common user problems in real time, including navigation problems, browser-related issues, how to questions. Troubleshoot and strive to solve technical issues Escalate top priority, production-critical issues. Achieve quality and productivity metrics while providing an effortless customer experience. Proactively learn new features and enhancements to existing products to effectively support existing users. About You: Minimum2 years’ experience in a customer facing position or equivalent experience desired. Candidate should be willing to work in night shifts Hybrid Mode 2-3 days Mandatory Work from Office per week to be followed. Experience in technical support via phones, chat, emails or in person, showing commitment to customers. Fluent written and verbal communication skills in English Strong problem solving, analysis, design, and testing skills. Quick learner, eager to leverage new technologies in a dynamic team environment. Proven experience owning issues to resolution. Demonstrate good time management skills. Work as part of a team & independently in a dynamic, fast-paced environment. Experience working with Microsoft office suite Desired: Financial services and/or accounting industry experience Experience with tax research software is highly beneficial Technical Support/IT helpdesk experience #LI-SS3 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Location Chennai/ Hyderabad, Pan India : Primary Skillset Python, AWS, Life Science/Bioinformatics Interview Levels 1 Internal round, 2 Customer round Not Ready to Apply Join our talent pool and we'll reach out when a job fits your skills.

Trintech is looking for passionate customer focused Account Manager with a proven record of expanding and retaining customer business through the building of trusted customer relationships and long-term partnerships. Account Managers will be responsible for engaging with assigned accounts and nurturing those key relationships over time. You strive to be a strategic partner to your accounts and advisor as it relates to financial transformation initiatives. You work together with your customers to discover new opportunities and work together for mutual benefit. PRIMARY RESPONSIBILITIES We are looking for you to exceed both expansion sales quota targets and revenue growth targets. Sales strategies - Develop effective and specific account plans to ensure revenue target delivery and balanced growth. Develop relationships in new and existing customers and demonstrate to drive strategy through the organization. Be a trusted advisor - Establish positive relationships based on knowledge of customer requirements and dedication to value (value of counsel and expertise, value of solutions, value of implementation expertise). Seek to understands each customers technology footprint, strategic growth plans, technology strategy and the competitive landscape. Review public information (e.g., new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting the customer. Territory and Account Leadership - Lead account relationships, prospect profiling, and sales cycles. Develop relationships in all accounts to become Trintech advocates. Pipeline planning - Follow a well-adapted approach to maintaining a rolling 4Q pipeline. Keep pipeline through proper CRM hygiene. Pipeline partnerships Use and collaborate with Customer Success, Product, Support, and Professional services team including Partners and channels to funnel pipeline into the assigned accounts. Keep your customers informed as it relates to the latest product releases and upgrade opportunities. Effectively identify customer needs, engaging technical resources as required. Own renewal transaction process with customer to close renewals timely and effectively - meeting with renewals team, communication and negotiation with customer, contract case discussions and maintaining opportunity notes in SalesForce. Coordinate product updates/upgrades on behalf of the customer. REQUIRED KNOWLEDGE/SKILLS/ABILITIES Minimum 1 to 3+ years with consistent track record of managing fortune 500 account and/or selling into the office of the CFO and/or CIO Experience using MEDDIC sales qualification preferred Ability to work optimally in a team environment, acting as a liaison with all other organizations within Trintech including Sales, Legal, Professional Services, Engineering, Product, Customer Success and Marketing. Strong understanding of the office finance and financial systems as well as SaaS. Trintech product knowledge or experience is strongly preferred Strong business acumen Effective listener Excellent problem solving, interpersonal and conflict management skills Degree in Finance, Accounting or Business preferred but not required

Customer Success Manager, India About Us Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial performance, is used around the globe to streamline business-wide planning, budgeting, consolidations, reporting, and analytics. Planful empowers finance, accounting, and business users to plan confidently, close faster, and report accurately. More than 1,500 customers, including Bose, Boston Red Sox, Five Guys, Grafton Plc, Gousto, and Specialized rely on Planful to accelerate cycle times, increase productivity, and improve accuracy. Planful is a private company backed by Vector Capital, a leading global private equity firm. Learn more at planful.com . About the Role: As we embark on our 2025 expansion, Planful is seeking 2 to 5 years of experience a dynamic and experienced Founding Customer Success Manager (CSM) specializing in FP&A/Accounting to join our team in Hyderabad, India. As one of the first CSMs in this region, you will play a crucial role in ensuring our global customers realize the full value of Planfuls innovative and ever-evolving solutions. Your expertise in FP&A and Accounting will drive successful customer onboarding, product adoption, and long-term satisfaction. You will serve as a trusted advisor and a key player in our customer retention strategy, ensuring that our solutions align with customers financial planning needs. This is an exciting opportunity to be the trusted advisor for our global customers, ensuring they are fully leveraging our FP&A solutions to drive success in their financial planning and analysis processes. You ll have the opportunity to own relationships, solve complex challenges, and make a real difference in their business outcomes. Responsibilities Support and nurture long-term relationships with global customers, positioning yourself as a trusted advisor and product expert. Customer Retention: Provide outstanding service and guidance to ensure clients are maximizing the value of Planful, increasing satisfaction and reducing churn. Collaborative Problem-Solving: Partner with internal teams (Customer Success, renewals, training, product, support, sales) to resolve customer issues quickly and efficiently, providing excellent service at every touchpoint. Proactive Guidance: Develop customer specific understanding of their business objectives, use case and technical tools to provide insights and solutions that align with their objectives, helping them fully leverage the Planful platform. Data-Driven Insights: Use customer data and analytics to track engagement, identify risks, and create strategies to drive deeper product adoption and value realization. Establish Best Practices: Contribute to the development of scalable best practices for customer success at Planful India, supporting future growth. What You Bring to the Table FP&A/Accounting Expertise: Strong background in financial planning and analysis, accounting, or a related field, with experience in SaaS environments being a plus. Customer Success Experience: Demonstrated success in customer success, account management, or consulting roles, particularly with North America and EMEA-based clients. Technical Aptitude: Ability to understand and communicate complex software solutions related to FP&A and accounting processes. Global Mindset: Proven ability to work with international customers, understanding diverse cultural and business needs. Excellent Communication Skills: Strong written and verbal communication skills to effectively engage with stakeholders at all levels, including CFOs and finance teams. Problem Solver: Analytical skills and a proactive approach to resolving customer issues. Data-Driven Approach: Experience leveraging data to inform decision-making and customer success strategies. Entrepreneurial Spirit: Enthusiastic about building something new within a fast-paced, high-growth environment like Planful. Flexibility: Willingness to work in US hours to meet the needs of Planful s global customer base. Education: Bachelors degree in Finance, Accounting, Business Administration, or a related field, MBA or relevant certifications (e.g., CPA, CFA) are preferred, but by no means required. Why Planful Planful exists to enrich the world by helping our customers and our people achieve peak performance. To foster the best in class work we re so proud of, we ve created a best in class culture, including: 2 Volunteer days, Birthday PTO, and quarterly company Wellness Days 3 months supply of diapers and meal deliveries for the first month of your Maternity/Paternity leave Annual Planful Palooza, our in-person, company-wide culture kickoff - most recently held in Goa, India! Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific monthly training programs Employee Resource Groups such as Women of Planful, Parents of Planful, and many more. We encourage our teammates to bring their authentic selves to the team, and have full support in creating new ERGs & communities along the way

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Posting Dates: May 26, 2025 - June 29, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community .

Career Area: Product Support : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Job TitleProduct Support Rep As product support Rep. you will be responsible for providing solution to customer problems in timely manner, and ensure customer loyalty . You will be recognised as the lead in major issue management through network capability and efficiency from a Product Support perspective. You will be accountable for the customer loyalty. Job Duties/Responsibilities may include, but are not limited to: Collaborate with cross functional teams to ensure global product support readiness for key projects/installations. Ensure delivery of network technician training through collaboration with Perkins training team. Customer loyalty through implementation of Perkins NPS survey. Work with direct customers/OEMs to ensure their equipment is supported well. Liaise among distributors, customers and other Caterpillar/Perkins personnel and divisions. Be familiar with the company s processes, systems, and methodologies. Accountable for identification, analysis and resolution of needs and problems in assigned discipline/territory. Perform complex analysis work, identify, and resolve problems that are more strategic in nature. Develop and meet expectations; deliver results, identify, and recommend alternative courses of actions, make timely decisions, and develop greater communication skills. Advise on existing and potential customer service issues and improvement measures (i.e., recommend ways to enhance customer satisfaction through training, customer support agreements, etc). Consult with distributors on process improvement methods and assist with process evaluation. Stay abreast of industry and technology changes and relate those changes to Perkins distribution and customer needs. Manage and resolve all escalated support cases with efficiency and professionalism, ensuring timely communication and resolution. Take ownership of product Quality issues, collaborating closely with product and engineering teams to drive improvement solutions. Oversee product warranty and goodwill cases with accountability, balancing customer satisfaction and company policy. Provide feedback and insights to the product team to support ongoing product enhancements and quality improvements. Posting Dates: June 2, 2025 - June 19, 2025 Caterpillar is an Equal Opportunity Employer. Not ready to applyJoin our Talent Community .

Develop and maintain frontend components using HTML, CSS and JavaScript to create engaging and responsive user interfaces. Utilize React as the primary framework for building dynamic frontend experiences, with the option to integrate Angular for specific use cases, to deliver exceptional user engagement. Implement server-side logic using Node.js to create scalable and efficient backend services. Leverage cloud computing platforms such as AWS and Azure to deploy and manage applications in a reliable and scalable manner. Collaborate effectively with team members in an international team using agile methodologies (Scrum) and utilize tools such as GitLab, Jira, and Confluence. Develop and maintain UI components using React, with a focus on Server-Side Rendering (SSR) using Next.js and React Server Components. Deliver client-side web components that can be easily integrated into other applications. Ensure seamless integration of UI components with other apps, using technologies such as Web Components. Utilize Storybook to develop, test, and document UI components in isolation, ensuring consistency and reusability across the application. Our colleagues provide insider information about: Daily adventures and challenges Our passionate team The technologies behind the innovative projects and solutions Your qualifications Engineering degree in Computer Science from reputed university Minimum of 5 years of professional experience in backend development Minimum of 5 years of professional experience in frontend development (React is a must) Proficiency in a wide range of frontend and backend technologies, including but not limited to HTML, CSS, JavaScript, React and Node.js. Familiarity with cloud computing platforms such as AWS and Azure. Experience with integration of REST APIs Experience with Continuous Integration/Continuous Deployment (CI/CD) pipelines and working with code branching systems like git Experience in working with Design Collaboration Platforms like Zeplin is advantageous Familiarity with utility CSS frameworks such as Tailwind is a bonus Strong understanding of responsive design principles and best practices Excellent communication and collaborations skills Ability to work effectively in an international team using agile methodologies (Scrum)

Implementation and operation of SAP NetWeaver ABAP & Java based system landscapes on HANA, including OS, HA and DSR along the complete lifecycle. Ensure availability, performance and continuous optimization of the SAP system landscapes. Support the operation of a highly integrated SAP Cloud Landscape (SAP BTP, CX Suite and SF). Participate in the implementation of Projects, Upgrades and Guidelines. First- and Second-Level Support for SAP Basis related topics. Working in a global SAP Operations team with shift model. Maintain technical knowledgebase and documentation of SAP system components. Exciting insights into Rohde & Schwarz Our colleagues provide insider information about: Daily adventures and challenges The technologies behind the innovative projects and solutions Your qualifications Engineering degree in computer science, Information technology from reputed University. At least 2-5 years of experience in SAP Basis an SAP Operations. Excellent knowledge of SAP technologies such as SAP NetWeaver, AS ABAP & Java, SAP Hana DB and OS (Linux, Windows). Good experience in SAP cloud operation, storage systems and virtualization (VMWare). Good knowledge of ITIL framework for IT Service Management. SAP HANA 2.0 Certification or SAP Certified Technology Specialist are a plus. Good knowledge of ITIL framework for IT Service Management Distinct customer- and team-orientation. Capable of working in a shift-model. Strong in communication and implementation, good analytical skills, high technical understanding. Very good written and spoken English skills. Allowance for home office equipment Flexible working hour models Possibility of car leasing Gifts for special life events You might find this also interesting