2926 Product Support Jobs - Page 34

Skill required: Talent Development - Learning Operations Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? The Business Interlock Manager partners with client stakeholders on the training needs analysis process, builds conceptual designs, provides learning solutions, and guides the LEDD Operations team to execute the design. The Business Interlock is responsible for the overall design of learning interventions and is also responsible for managing the overall development pipeline. The Business Interlock directly supports and has overall accountability for execution of projects and Academies according to design, process, quality, budget, and milestone standa...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role you are required to solve routi...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role you are required to solve r...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : MongoDB Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance,...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role you are required to do ana...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis a...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Critical ThinkingProblem-solving skillsAdaptable and flexibleDetail orientationAgility for quick learningAbility to work well in a team Roles and Responsibilities: In this role you are required to do analysis a...

Responsibilities: * Handle international client queries via phone/email * Provide exceptional after sales support * Manage customer relationships through demo presentations & product demos

Role & responsibilities Definitive source of knowledge, technique, and expertise of operations. Strong knowledge of frontend technologies (react native knowledge preferred). First level analysis of issues and resolution according to level of issue occurred. Internal systems monitoring and analysis of issues. Knowledge of ticketing tools (e.g. Remedy), Kibana. Technical analysis of issues, investigation Providing workarounds for emergency fixes. Analyze repeating APM alerts/Incidents and provide fixes. Frequent coordination with Tech Leads and Dev team for fixing issues. Act and analyze in case any APM alert are crossing threshold. Tracking bugs and their probable fixes.

Job Title: Technical Customer Associate- Night Shift Experience: 3-4 years of experience in a customer service or technical customer support role dealing with US/UK clients. Education: Bachelors/master's degree in Computer Science, Information Technology, or a related field. Certifications: ITIL Foundation, or similar certifications( would be added as an advantage, not mandatory). Technical Skills: Basic exposure to Cloud computing Technology & monitoring tools ( AWS, Azure,site 24*7) Software proficiency, understanding of Saas based environment production support, and common IT tools and software. Ticketing software tools knowledge( Zendesk,remedy,servicenow,JIRA) Primary Responsibilities: ...

Join Infosys BPM Ltd. Windows Support - Service Desk Hyderabad Are you passionate about technology and solving customer challenges? We are looking for dedicated and skilled Technical Support Advocates to join our team. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you! Mandatory Requirements: Must have hands on Experience in Microsoft Product Support and Windows Support Must be able to work in Rotational Shift (Night Shift) Must have Excellent Communication Skill (Speak and Chat in English) Walk-in directly for an on-the-spot interview. Role: Technical Support Advocate As a Technical Support Advocate, you will be the first point o...

As the Support Lead for Product Support, your role is crucial in ensuring customer satisfaction by efficiently resolving complex issues and driving proactive improvement initiatives. You will lead troubleshooting efforts, conduct root cause analyses, and implement preventive measures to enhance product reliability and team performance. Your contributions directly impact the organization's commitment to delivering superior support services and fostering continuous improvement. Key Responsibilities: - Troubleshoot and resolve critical and complex support tickets using product knowledge and diagnostic tools, ensuring minimal disruption to customer operations. - Conduct hands-on root cause analy...

Role Overview: As an Applications Engineer at Texas Instruments (TI), you will play a crucial role in providing application support for high-speed amplifiers. Your passion and excitement for innovation will drive you to take an active role in product definition, execute characterization until ramp, and offer post-ramp application support to customers. Your contributions will directly impact the growth of TI's business in a fast-growing market segment. Key Responsibilities: - Answer customer questions and support design-in activities for released products through forums, emails, and on-site visits if required. - Conduct schematic and layout reviews of customer applications and debug customer ...

Role & responsibilities On call technical support Respond and manage multiple inbound calls from customers Listen and interact with clients to identify and provide solutions effective for meeting their needs Build and establish positive trust relationship with clients in order to ensure continued client patronage and satisfaction Collaborate with the customer service manager to ensure proper implementation of customer service policies and procedures Reach out to customers through phone calls and emails to inform them of deals/promotions as well as obtain feedback Utilize computer systems in maintaining record of customer calls and account information Escalate complex customer issues to custo...

The Specialist, Product Operations Client and Product Support, will be responsible for ensuring that all customer inquiries the Advisors Client and Product Support/CAPS Team receives are answered fully in a professional, timely manner that helps drive satisfaction and loyalty with MasterCard, Advisors and the products we support. These products include a wide range of Information Services products and services like PortfolioAnalytics, Location Services, Merchant Identifier, Local Market Intelligence and the Global Collections Only program and the product suite is ever expanding. We support over 10,000 internal and external users of these tools from all regions and have aggressive Service Lev...

About The Role Skill required: Talent Development - Learning Operations Designation: Instructor Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high-quality, learner-centric experiences across virtual and in-person formats. This role combines delivery oversight, people leadership, and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and clie...

About The Role Skill required: Talent Development - Learning Operations Designation: Instructor Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high-quality, learner-centric experiences across virtual and in-person formats. This role combines delivery oversight, people leadership, and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and clie...

About The Role Skill required: Talent Development - Learning Operations Designation: Instructor Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high-quality, learner-centric experiences across virtual and in-person formats. This role combines delivery oversight, people leadership, and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and clie...

About The Role Skill required: Talent Development - Learning Operations Designation: Instructor Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high-quality, learner-centric experiences across virtual and in-person formats. This role combines delivery oversight, people leadership, and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and clie...

About The Role Skill required: Talent Development - Learning Operations Designation: Instructor Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high-quality, learner-centric experiences across virtual and in-person formats. This role combines delivery oversight, people leadership, and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and clie...

About The Role Skill required: Talent Development - Learning Operations Designation: Instructor Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The Instructor Lead is accountable for leading a team of facilitators and ensuring the delivery of high-quality, learner-centric experiences across virtual and in-person formats. This role combines delivery oversight, people leadership, and client engagement, with a strong emphasis on maintaining facilitation excellence and supporting strategic delivery planning.The Instructor Lead contributes to direct facilitation as needed and serves as a key liaison with both internal learning teams and clie...

Location: Chennai/Madurai Experience: 3+ Years Education: B.E /B.Tech KEY PURPOSE OF THE JOB (Position Summary) Product Portfolio Management: • Product Positioning Strategy for Industrial Air Spring Target market, Segment & products • Identify Applications, define product needs, Product Benchmarking, Tracking Development, Phase-in, Phase-out • Product Pricing Strategy Target Competition, Pricing Strategy definition, Execution • Product Support Catalogues, Brochures, Application matric, Usage guides etc., • Product Performance Track performance, Monitor feedback, Co-ordinate improvement actions based on need • Marketing Support – Assist in defining product naming and trademark registrations. ...