1215 Product Support Jobs - Page 34

Design and implement applications within Microsoft Technology Stack - Resolve incidents and implement change requests Conduct testing and quality control perform deployments and release management - regularly meet/align with IT PM/PO and DevOps Team Exciting insights into Rohde & Schwarz Our colleagues provide insider information about: Daily adventures and challenges The technologies behind the innovative projects and solutions Your qualifications Computer Science studies and/or similar education - Deep and longterm Experience of 4-7 years with Microsoft Technologies on-prem/cloud: - MS Office Products - SharePoint - Power Platform (Power Apps, Power Automate, Power BI) - Azure Services - Dataverse Deep Experience with Web and Cloud Technologies (eg AWS, Azure...) Deep Experience with Web Programming, HTML, JavaScript, CSS, React, Angular - Experience with third party tools like Nintex, Sharegate, Plumsail Allowance for home office equipment Flexible working hour models Possibility of car leasing Gifts for special life events You might find this also interesting

Development activities in the field of Signal Analysis and processing (signal processing in communication), at development center in Hyderabad or Delhi defining task and schedule in a systematic framework with necessary progress reviews and quality assurance measures Documentation of all development activities as per the specified templates define, review and update from time to time the development targets carry out all activities within a structured project management framework Cross country collaboration with internal and external customers Testing & evaluation of developed modules as per defined Test Protocols Ability to lead diverse team, engage and build strong relationships with all stake holders Our colleagues provide insider information about: The technologies behind the innovative projects and solutions Your qualifications BE/ B.Tech/ M.Tech in Electronics and Communication engineering from reputed College/ University Minimum 5 years of extensive working experience with Signal processing in communication; especially with sound fundamentals in digital communication, modulation and demodulation techniques, error correcting codes and estimation theory The experience in developing algorithms in signal processing for communication together with excellent domain knowledge of digital communication, coding theory and communication systems is must At least 3 years of Research & Development experience in the field of Signal Processing in Communications with exposure of leading team Working knowledge of programming skills in C, C++, and MATLAB is must Ability to define, review and update time bound, result oriented development schedules Ability to define and implement quality assurance measures (eg tests, code checks, reviews) Strong analytical skills to resolve problems in Signal Analytics Self-learning ability with positive attitude to quickly adapt to new programming environment Exposure as software architect, publication of research papers in renowned journals and conferences will be added advantage

Development activities in the field of Signal Analysis and processing (signal processing in communication), at development center in Hyderabad or Delhi Defining task and schedule in a systematic framework with necessary progress reviews and quality assurance measures Documentation of all development activities as per the specified templates Define, review and update from time to time the development targets Carry out all activities within a structured project management framework Cross country collaboration with internal and external customers Testing & evaluation of developed modules as per defined Test Protocols Engage and build strong relationships with all stake holders The technologies behind the innovative projects and solutions Your qualifications BE/ B. Tech/ M. Tech in Electronics and Communication engineering from reputed College/ University 1-3 years of extensive working experience with Signal processing in communication; especially with sound fundamentals in digital communication, modulation and demodulation techniques, error correcting codes and estimation theory The experience in developing algorithms in signal processing for communication together with excellent domain knowledge of digital communication, coding theory and communication systems is must Research & Development experience in the field of Signal Processing in Communications Working knowledge of programming skills in C, C++, and MATLAB is must Publication of research papers in renowned journals and conferences. Ability to define and implement quality assurance measures (eg tests, code checks, reviews) Strong analytical skills to resolve problems in Signal Analytics Self-learning ability with positive attitude to quickly adapt to new programming environment Publication of research papers in renowned journals and conferences will be added advantage Working experience in Research and Development towards industrial application.

Design and create new applications and setups in AWS on global scale Design and create new architectures in AWS Setup operational concept for AWS architecture Take care of security fullfillment within AWS Conduct testing and quality control Perform deployments and release management - regularly meet/align with IT PM/PO and DevOps Team Exciting insights into Rohde & Schwarz Our colleagues provide insider information about: Daily adventures and challenges The technologies behind the innovative projects and solutions Your qualifications Engineering degree in Computer Science studies and/or similar education 4 6 years of intensive work experience with AWS Certified as AWS Professional Deep Experience with Web Programming, HTML, JavaScript, CSS, React, Angular Experience in working in global teams Allowance for home office equipment Flexible working hour models Possibility of car leasing Gifts for special life events You might find this also interesting

Role & responsibilities Providing inputs to the team leads for the status update calls with the key stakeholders from the client side Develop a sound understanding of the organizational policies, procedures and eProcurement tools and implement it on a day-to-day basis Provide technical assistance via phone, email and WebEx to clients, across the globe for eProcurement tools Proactively communicate issue status in a timely way to the clients and the management. Take ownership of issues until they are successfully resolved. Ensuring the timely resolution to meet our Service Level Objectives (SLOs) Answering inbound calls of clients as per the SLA`s and ensure resolution on callfirst fix Making outbound calls to clients if process demands so Ensuring complete documentation with the ticketing system for ease of reporting and follow up as per the process Efficiently and concisely document support calls/email support inquiries and resolution into the companys tracking system, practicing ITIL concepts Filing Solutions’ and ‘Problem Reports’. Co-coordinating with various concerned departments to ensure the dynamic fixture of bugs and issues Analysis of issues, collecting of right information Perform special projects as requested by the Manager Deliver product training courses to customers and internal staff Develop a strong professional rapport with assigned customer accounts to help build our business Ensure customer feedback as per the set standards of the company Practice process improvements as defined Perform UAT`s as required and ensure complete documentation as defined – over the weekends Preferred candidate profile Excellent communication written and verbal Analytical aptitude and business acumen Excellent follow up & coordination skills Knowledge of computer software applications, MS Excel, Word & PowerPoint (PF) ITIL Certification Accent Trained Knowhow of Procurement or Supply Chain management Willing to work in Night Shifts - 6 PM onwards

Career Category Finance Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let s do this. Let s change the world. We are seeking an individual who thrives in ambiguity, capable of driving digital procurement initiatives with precision and purpose. You will support the implementation of strategies, systems, and processes that enable efficient and effective procurement solutions aligned with our ambitious goals. Reporting to the Source-to-Contract (S2C) Technology Enablement Lead, your responsibilities will include supporting the implementation of the Digital Procurement strategy, documenting and translating requirements, driving design changes and system integrations, conducting maintenance and upgrades, and enabling user experience capabilities through innovative tools and applications. Roles & Responsibilities: Support implementation and enablement of the Digital Procurement strategy. Document business and functional requirements and translate them into technical requirements. Support implementation of design changes, system configurations, and integrations. Conduct scheduled maintenance and support periodic upgrades of Procurement applications and systems. Drive and support enablement of user experience capabilities. Implement systems, applications, and tools that activate the user experience strategy and vision. Functional Skills: Must-Have Skills: Proficiency in procurement systems and tools (e. g. , SAP Ariba, Coupa, Oracle Procurement Cloud). Experience with system configurations, integrations, and design changes Ability to document and translate business and functional requirements into technical specifications Strong analytical skills to identify opportunities for system improvements and user experience enhancements. Good-to-Have Skills: Proven track record of supporting the implementation of digital strategies and procurement systems. Experience working in Agile methodology. Soft Skills: Strong verbal and written communication skills Ability to work effectively with global, virtual teams Ability to navigate ambiguity High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Basic Qualifications: Bachelor s degree and 2-4 years of experience supporting digital transformations. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Career Category Finance Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let s do this. Let s change the world. We are seeking an individual who thrives in ambiguity, capable of driving digital procurement initiatives with precision and purpose. You will support the implementation of strategies, systems, and processes that enable efficient and effective procurement solutions aligned with our ambitious goals. Reporting to the Source-to-Contract (S2C) Technology Enablement Lead, your responsibilities will include supporting the implementation of the Digital Procurement strategy, documenting and translating requirements, driving design changes and system integrations, conducting maintenance and upgrades, and enabling user experience capabilities through innovative tools and applications. Roles & Responsibilities: Support implementation and enablement of the Digital Procurement strategy. Document business and functional requirements and translate them into technical requirements. Support implementation of design changes, system configurations, and integrations. Conduct scheduled maintenance and support periodic upgrades of Procurement applications and systems. Drive and support enablement of user experience capabilities. Implement systems, applications, and tools that activate the user experience strategy and vision. Functional Skills: Must-Have Skills: Proficiency in procurement systems and tools (e. g. , SAP Ariba, Coupa, Oracle Procurement Cloud). Experience with system configurations, integrations, and design changes Ability to document and translate business and functional requirements into technical specifications Strong analytical skills to identify opportunities for system improvements and user experience enhancements. Good-to-Have Skills: Proven track record of supporting the implementation of digital strategies and procurement systems. Experience working in Agile methodology. Soft Skills: Strong verbal and written communication skills Ability to work effectively with global, virtual teams Ability to navigate ambiguity High degree of initiative and self-motivation Ability to manage multiple priorities successfully Team-oriented, with a focus on achieving team goals Basic Qualifications: Bachelor s degree and 2-4 years of experience supporting digital transformations. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .

Some careers shine brighter than others. If you re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Consultant Specialist In this role, you will: Work within the Proxy Engineering pod, covering Agile development of Proxy associated Infrastructure/Services related products, 3rd level support of said products, technical documentation, verbal and written communication, financial management. Design, build and deliver high quality technical engineering solutions on proxy platforms Be part of a team that performs sustainable continuous improvement, identifying and removing organisational barriers affecting the team and its products. Maintain an agile mind-set by adopting the practices and processes identified as being required for our new engineering pods, leveraging agile delivery methods, associated frameworks (e. g. , Lean) and Bank tools (e. g. , JIRA) Understand and follow product strategy and vision. Identify continuous improvement opportunities within the team, focusing on automation process improvement. Work collaboratively with staff within the platform to identify and agree product improvement. Requirements To be successful in this role, you should meet the following requirements: Ability to configure, maintain and support proxy servers. Policy rulebase creation on proxy servers. Experience of Bluecoat symantec proxy SG, bluecoat mgmt centre, CAS AV. Experience of Zscaler product support and configuration such as ZIA, ZPA, ZDX. Knowdledge of TCP/IP and network layer transport protocols Knowledge of HTTPS/SSL protocols Experience of working on large IT infrastructure deployments.

Product Support Specialist Bangalore, India The Opportunity Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent, inspiring student success and institutional growth. The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company. For more information about Anthology and our career opportunities, please visit www.anthology.com. Primary responsibilities will include Understanding of API, SSO & Integrations Providing expertise product support to customer issues. Experience in handling SAAS based product. Investigating, resolving, and providing root cause analysis on reported application issues Using SQL scripts for creating queries and troubleshooting stored procedures (understanding of troubleshooting the stored procedure) Using SQL profiler to identify the root cause Effectively communicating timely updates to customers through appropriate incident tracking tools Quickly establishing rapport, gaining, and maintaining credibility with diverse audiences Coordinating between customers, development team and internal support teams while working on customer issues Efficiently coordinating with the internal and external stakeholders Working with the customers to gather product requirement, analyze and document before it is passed on to the product management team for next steps Escalating issues as and when needed to Level II/Level III analysts or with the development teams for resolutions Following established guidelines and industry best practices to resolve customer issues Mentoring and training junior support analysts in the technical and procedural aspects of our products and operations Good documentation skills to be able to communicate with the customer in a profession a l manner Good verbal and written communication skills The Candidate Required skills/qualifications Should have a minimum 6+ years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English Graduate with BE( CS ) , BCA, MCA

Seeking a Team Lead for Application Support to manage issue triage, QA, release coordination, and team workload across PSN application. Strong cross-functional collaboration and escalation handling required. Required Candidate profile 4+ yrs exp. in app support with leadership skills. Strong in triaging, QA, team mentoring, and coordinating releases. Excellent in communication, problem-solving&customer handling

Provide application support for PSN platform. Troubleshoot issues via email, tickets, and calls. Run daily audits, assist users, and participate in on-call support. Strong MS Office & browser skills needed. Required Candidate profile 0–5 yrs exp. in app support. Strong communication, troubleshooting, and multitasking skills. Proficient in MS Office, browsers, and basic object-oriented programming.

Primary responsibilities will include: Providing Level 1/Level 2 product support to customer issues Investigating, resolving, and providing root cause analysis on reported application issues Using SQL scripts for creating queries and troubleshooting stored procedures Using SQL profiler to identify the root cause Effectively communicating timely updates to customers through appropriate incident tracking tools Quickly establishing rapport, gaining and maintaining credibility with diverse audiences Coordinating between customers, development team and internal support teams while working on customer issues. Efficiently coordinating with the internal and external stakeholders Working with the customers to gather product requirement, analyzing and documenting before it is passed on to the product management team for next steps Escalating issues as and when needed to Level II/Level III analysts or with the development teams for resolutions Following established guidelines and industry best practices to resolve customer issues The Candidate: Required skills/qualifications: Should have a minimum of 0-2 years of experience in application support Willingness to work night shifts Strong written and oral communication skills Good documentation skills and ability to communicate with the customer in a professional manner Fluency in written and spoken English

Product Support Specialist Ready to make a global impactJoin Thomson Reuters as a Product Support Specialist and help shape the future of audit technology! The Product Support Specialist serves as the primary point of contact for our global user base, delivering high-quality support and ensuring a seamless experience with the Audit suite of products. About the Role: Act as point of contact for troubleshooting, diagnosis, and escalation of technical support queries related to all Audit products via phone, email or other media types as available. Resolve all technical and service issues related to all Audit products utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction and Thomson Reuters business success. Accurately document all customer contacts, resolution steps, and gather customer feedback to enhance products and services. Achieve all department assigned metrics. Report and escalate issues leading to recurring technical problems. Continuously increase technical aptitude and customer service skills, as we'll as improve organizational performance by identifying efficiencies in workflow introducing policy/procedure changes. Develop or suggest Knowledge base articles for internal and external users. Create support documentation for troubleshooting, training, and other areas as needed. Educate self and colleagues on new releases, test functionality and report on issues found during product releases. Promote usage of our public help center to users to encourage self-help on support queries. Ability to flex working hours to accommodate busy periods and react with increased productivity. All other duties as assigned by supervisor MAJOR AREAS OF ACCOUNTABILITY Provide customer service technical assistance to customers via phone, e-mail, or other media types as assigned. Troubleshoot and solve basic common user problems in real time, including navigation problems, browser-related issues, how to questions. Troubleshoot and strive to solve technical issues Escalate top priority, production-critical issues. Achieve quality and productivity metrics while providing an effortless customer experience. Proactively learn new features and enhancements to existing products to effectively support existing users. About You: Minimum: 2 years experience in a customer facing position or equivalent experience desired. Candidate should be willing to work in night shifts Hybrid Mode : 2-3 days Mandatory Work from Office per week to be followe'd. Experience in technical support via phones, chat, emails or in person, showing commitment to customers. Fluent written and verbal communication skills in English Strong problem solving, analysis, design, and testing skills. Quick learner, eager to leverage new technologies in a dynamic team environment. Proven experience owning issues to resolution. Demonstrate good time management skills. Work as part of a team independently in a dynamic, fast-paced environment. Experience working with Microsoft office suite Desired: Financial services and/or accounting industry experience Experience with tax research software is highly beneficial Technical Support/IT helpdesk experience #LI-SS3 What s in it For You Hybrid Work Model: we've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial we'llbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

As an Associate, you are part of our Application Support team and your passion for providing exceptional product support contributes to our world class level of customer satisfaction. Acting as the first line of support to customers worldwide, you will communicate in an open, helpful and engaging tone and focus on finding the right solution with each customer. You will connect with our customers to address questions and resolve issues through a customer ticketing system. Additionally, you will work with various teams to resolve customer issues and serve as an ambassador for our brand. More specifically, you will: Have 2+ years of experience in a customer-facing support role Handle issues reported by the customers and find the solution to resolve the issues Ensure the resolution of medium to high complexity application related issues Ensure high degree of customer focus in all the defined activities Work closely with different stakeholders/departments to get the timely resolution of customer issues Provide a high level of service to our customers, adhering to our SLAs for response and resolution times, in line with Stibo Support guidelines Technologies Exposure: Familiarity with any of the following technologies is a plus but not mandatory: STEP - Enterprise Multi-domain Master Data Management Software JIRA - Customer Ticketing System Related technologies such as Java, Oracle, Cassandra Database, and cloud platforms like AWS or Microsoft Azure We hope that you You have a good attitude and ability to work in a cohesive team culture. You are passionate about wanting to help customers to succeed in their business. Moreover, you have: Excellent verbal and written communication skills, along with interpersonal skills Attention to detail and empathy with customers Strong technical, analytical and problem-solving skills Investigation and diagnostic skills (be like Sherlock Holmes) Flexibility to work in different time zones (shifts) in 24x7 Support matrix We Offer At Stibo System, we offer more than just a job. We put people first and inspire you to become the best version of yourself. We care about our colleague s work-life balance, and we offer flexibility through a hybrid work model. We offer MindFUL and MindFuel days, which are global days off, learning days, volunteer days, and much more International: A growing global company, with worldwide career opportunities, multicultural teams, and access to learning platforms like Udemy we'll-being: A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities We create our Software products and have a proven record of adding significant business value for our customers.

The Critical Situation Manager (Crit Sit Manager) is a highly challenging and visible role focused on improving customer satisfaction with escalated or high-impact incidents. This individual will act as the customers advocate within Workday. engaging and driving escalated issues to resolution by coordinating the correct resources within Global Support and with our partners elsewhere in the Workday organization. This role requires a strong understanding of incident management best practices, excellent communication and coordination skills, and the ability to effectively lead and collaborate with cross-functional teams. About the Role Workday s customer base continues to grow as does the need for continued and excellent customer support. Our Critical Situation Manager will be focused on improving customer satisfaction and time to resolution for escalated issues around the globe. This role will coordinate internal efforts to resolve escalated issues that have a significant impact on the business relationship or affect customer productivity. The Critical Situation Manager will also be responsible for developing and monitoring dashboards for trends to reduce the amount of escalations and improve overall customer satisfaction. Key Areas of Responsibility: Identify critical incidents and high-impact customer facing issues (e.g., Recruiting or Payroll related, hot patches, data recovery, Security incidents) Assemble the necessary technical teams and leadership to address the incident Establish a clear communication channel to keep all stakeholders informed about the situation, including updates on the issue, mitigation efforts, and estimated resolution time. As the centerpoint for Support s internal communication during an incident (e.g., leadership communication, FAQs, TAMs, Alert updates), allow Support teammates to focus on case-level communication, escalations, and customer outreach. Make critical decisions regarding escalation, resource allocation, and communication strategies during the incident Monitor the scope of the issue and its impact on customers, providing regular updates to key decision-makers After resolving the incident, participate in Correction of Error/problem management work to identify root causes, implement preventive measures, and improve future response processes especially within Support. Identify and document incident trends. Collaborate with Support domain leaders and PT on corrective actions. Participate in a rotating schedule as Shift Advisor for weekend support. Required Skills/Experience: 5+ years of experience in product support, customer success, account management or consulting for large, complex HCM/Financial systems (SaaS preferred) Act with sense of urgency and drive Strong written, verbal communication and presentation skills Ability to drive escalations through defined process to resolution Strong conflict management skills Experience influencing people across functional boundaries Effective working with global or international operations Ability to work effectively in high stress situations

Opening with an Pharma company. **Looking someone with PAS-X Expe** Role & responsibilities : Advanced knowledge in local area network operations, virtualization environments (e.g. Citrix / VMWare), Operating Systems (e.g. Windows, Unix, Windows Server) Good database knowledge (Oracle / PL-/SQL) Good analytical skills Strong service orientation and good communication behavior High self-motivation level High willingness to deeply dive into new products and learn something new about our service/product world day by day Fluency in English language is a must ITIL understanding is a benefit, ideally backed by an ITIL Foundation Certificate Working experience in ITIL based IT-Service Management environments (e.g. Service Now, Remedy, Zendesk, etc.) is a plus Strong process understanding Interested candidates shared resume on snehal@topgearconsultants.com

Are you curious, motivated, and forward-thinking? At FIS you ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team: What you will be doing : Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to learn appropriate solution and expand overall knowledge. Tracks and documents inbound support requests and ensures proper notation of customer problems or issues. Updates customer information and ensures accurate entry of contact information. Meets standards of job, such as quality standards, adherence to schedule and average handle time. May provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer. Other related duties assigned as needed. What you will bring Knowledge of the company s products, services and business operations to enable resolution of customer inquiries Excellent customer service skills that build high levels of customer satisfaction Excellent verbal and written communication skills Computer navigation and operation skills Demonstrates effective people skills and sensitivities when dealing with others Ability to work both independently and in a team environment EDUCATION REQUIREMENTS High school diploma or GED FIS JOB LEVEL DESCRIPTION Developing support role. Moderate skills with high level of proficiency. Responds to a high volume of inquiries about FIS s products and services. Questions and issues are predominantly routine but associate must be able to deviate from standard scripts and procedures as needed. Is able to effectively calm upset customers and end a negative situation positively. May coach and share information with professionals with less experience and/or expertise. Works under close to general supervision with little latitude for independent judgment. May consult with senior peers and team leads to learn through experience. Typically requires two or more years of experience in a call center or customer service-related job in a service industry. One or more years financial services experience is preferable.

Working Timings: Ready to work as per eastern shift timings, (5:30 PM to 2:30 AM IST) Work from office - Hyderabad location.(Hybrid) Responsibilities Manage large amounts of incoming emails regarding software support Interact with customers, partners, and internal teams to provide advice and assistance and achieve customer satisfaction. Logically deduce root cause and find workarounds and solutions to issues Identify, analyze, and document product bugs and fixes relating to the Product functionality, databases, application servers, and new technologies for product management and engineering teams Complete or assist with customer product installs as needed Meet personal Productivity, Efficiency, and Quality metrics Prioritize and resolve issues of the highest technical and business severity Handle customer complaints and provide appropriate solutions and alternatives within time limits; follow up to ensure resolution including identifying workarounds and communicating those to customers Keep accurate records of customer interactions by documenting them in Salesforce Communicate with Product Management and Development Teams in JIRA Qualifications/ Requirements Technical Requirements: Previous technical support /Product Support experience. High proficiency in Microsoft Word, Excel, and PowerPoint Candidate should have skills/knowledge on SQL (ex: MS SQL Server, MySQL, Postgre SQL), General experience in **Data Analytics** (e.g., Data Visualization, BI tools, Data Cubes) Ability to understand and troubleshoot complex systems Ability to extract meaningful information from Customer communications to understand customer intent and identify the customer s technical issue. Basic Networking knowledge (TCP/IP, DNS, SSL etc.) Understanding of Windows client and server environments Nice to have: Previous experience working with Salesforce. Previous experience working with JIRA. Basic technical SQL knowledge. Basic Oracle and/or SAP knowledge. Experience with software installations, network operations, and software support Knowledge of SQL Server (i.e. able to do admin tasks such as backup/restore, understanding SQL/triggers/stored procedures etc.). Understanding and experience with Microsoft IIS. Understanding and experience with SQL Server Analysis Services Windows general troubleshooting - understanding Event Viewer logs, Windows Installer errors and logs, using the Registry Editor etc. Communication skills: Ability to communicate correctly and clearly with both internal team members and external customers. Native or equivalent English proficiency Excellent written communication skills. Valued Traits: Highly motivated and driven to perform at the highest level. Natural curiosity and willingness to learn and understand issues Shows pride in producing quality deliverables. Always being punctual and professional internally and with customers. Education Requirements: Bachelor s Degree (CSE, IT) or MCA

Cond Nast is a global media company producing the highest quality content with a footprint of more than 1 billion consumers in 32 territories through print, digital, video and social platforms. The company s portfolio includes many of the world s most respected and influential media properties including Vogue, Vanity Fair, Glamour, Self, GQ, The New Yorker, Cond Nast Traveler/Traveller, Allure, AD, Bon App tit and Wired, among others. Job Description Location: Bengaluru, KA About the Role: The Technical Analytics & Measurement Manager will lead the implementation of privacy-compliant analytics tracking capabilities, standardising data collection and improving the quality of data. The key function of the role is to support the Global Architecture & Governance team in organisation-wide implementation of analytics and measurement strategies, encompassing privacy compliant analytics, technology and product support, consumer revenue initiatives, data capture configuration and audience engagement measurement. The role will require working with internal and cross-functional teams in EU, US and APAC, liaising with stakeholders to gather requirements, recommend analytics solutions and translate complex analytics into standard business language. Responsibilities: Develop Technical Analytics & Measurement strategies, incorporating futureproof tracking and data capture, as well as privacy approaches Manage and implement performance and marketing analytics, including third-party tracking pixels, with or without a tag management system. Lead investigation and identification of gaps in analytics implementation, ensuring compliance with privacy laws and best practices. Own compliance-related concerns in data collection, collaborating with legal and privacy teams. Manage workflows for translating stakeholder KPIs and tracking requirements into relevant event schemas and properties. Lead review and validation of accuracy and performance of technical analytics implementations. Support measurement and privacy teams in adapting to evolving regulations and industry standards. Develop and maintain technical tagging instructions, implementation documentation, and standards based on changing business needs. Partner with analytics, data engineering, product, and marketing teams to identify business needs and translate them into optimized tracking solutions. Collaborate with analytics teams to implement best-in-class measurement solutions that align with privacy changes. Ensure data governance across the analytics stack, maintaining integrity, lineage, and data quality. Provide support and guidance to analytics users on extracting and utilizing data from analytics tools and data warehouses. Lead automation projects to improve efficiency and reduce manual efforts using APIs. Act as a subject matter expert for the team, providing solutions to complex tracking requirements. Skills and Experience: 8+ years of experience working in technical analytics and measurement roles, especially advantageous if in media or advertising environment(s). Strong experience in managing and developing teams of analysts and/or specialists in measurement and implementation for efficient deliveries. Strong experience in implementing analytics tags using Google Tag Manager or similar tools (e.g., Adobe Launch, Tealium IQ). Proficient in managing configuration and profile settings within Google Analytics 4. Hands-on experience with server-side tracking technologies e.g. server-side Google Tag Manager , Hightouch. Experience with first-party data capture solutions such as Snowplow , Segment or Rudderstack highly preferred. Knowledge of tracking pixels and consent management platforms such as OneTrust, SourcePoint or Ethyca, with strong awareness of data privacy. Basic understanding of JavaScript/HTML with ability to update scripts for tracking changes and privacy compliance. Experience in analytics data exports and integration with cloud platforms such as Google Cloud Platform (GCP), BigQuery and AWS. Passionate about learning new measurement technologies and implementing them in production environments. Hands-on experience with Databricks and querying. Strong analytical, problem-solving and communication skills. Experience using SQL is desirable. Experience with automation using APIs and Python desirable. What happens next? If you are interested in this opportunity, please apply below, and we will review your application as soon as possible. You can update your resume or upload a cover letter at any time by accessing your candidate profile.

We are looking for a dedicated and empathetic Product Support Specialist with 2+ years of experience to join our team. They will be responsible for handling tickets, chat support, and support-related calls with customers independently, as well as collaborating with our product and engineering teams. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a good understanding of technology and related tools. Experience in B2B SaaS is a must. We are looking for a candidate based out of Bangalore or Chennai Key Responsibilities: 1. Handle tickets with minimal intervention from account owners and engineering teams, ensuring timely resolution of customer issues. 2. Manage chat support during the allocated window, maintaining high standards of speed and quality in chat conversations. 3. Handle support-related calls with customers independently, providing accurate information and resolving issues. 4. Analyze ticket trends and share feedback with product and engineering teams to improve customer experience. 5. Prepare process documents on handling tickets, ensuring efficient and consistent support practices. 6. Write and update knowledge base articles to provide customers with self-help resources. 7. Initiate and lead integration calls, ensuring smooth transitions from integration to onboarding. 8. Prepare hand-off from integration to onboarding, ensuring seamless customer experience. Personal Attributes: 1. Empathy: Ability to understand and relate to the emotions and needs of customers. 2. Patience: Capacity to handle challenging situations and maintain a positive attitude. 3. Problem-solving skills: Ability to quickly identify and resolve customer issues. 4. Excellent communication: Effective verbal and written communication skills. 5. Adaptability: Flexibility to adapt to different situations, customers, and tools. 6. Attention to detail: Ensure accuracy and thoroughness in all tasks. 7. Collaboration: Work effectively with team members and other departments. 8. Technical understanding: Ability to comprehend technical explanations and concepts. 9. Organizational capabilities: Efficiently manage and prioritize tasks. Must have: 1. Positive personality 2. Energetic 3. Self-motivated Technical Skills: 1. Experience in using tools such as HubSpot, Notion etc., is preferred but not required. 2. Proficiency in Excel/Google Sheets, PowerPoint/Slides, and other relevant software. Experience : 1. 2+ years of relevant experience. 2. Previous B2B SaaS experience is must. Shift Details: Shift timing would be based on Australia time zone CTC Details: 7- 10 LPA (depending on experience levels) Why work with us! 1. Paid Time Off: We understand the importance of work-life balance and offer a generous paid time off policy, allowing you to recharge and focus on what matters most. 2. Comprehensive Insurance: Your well-being is our priority. We provide comprehensive insurance coverage for you and your dependents, ensuring peace of mind for you and your family. 3. Great Culture: Our startup fosters a positive and inclusive work environment, where collaboration, innovation, and continuous learning are at the core of our values. 4. Growth-Oriented Team: Be part of a team that is committed to personal and professional growth. We invest in our employees development, providing opportunities for advancement and skill-building. 5. Interest-Free Loans: We support our employees in times of need by offering interest-free loans, helping you navigate through financial challenges with ease. 6. Competitive Salary: We believe in rewarding hard work and talent. Our competitive salary packages ensure that your efforts are recognized and valued. Skills : Communication skills, Problem Solving, Technical skills

Not many teams aspire to zero. Welcome to the Worldwide Returns and ReCommerce team (WWR&R) at Amazon.com. . As a member of this team, your mission will be to design, develop, document and support massively scalable, distributed real time systems. Using C++, Java, object oriented design patterns, distributed databases and other innovative storage techniques, you will build and deliver software systems that support complex and rapidly evolving business requirements. We are looking for software engineers with 2+ years of solid Software engineering experience involving solving complex problems. They will get to work on some of the key initiatives planned to support our rapid evolution and growth and in the process solve some of the most challenging problems. These engineers will provide the technical leadership to the team, drive best practices, mentor other engineers and drive continuous improvements in engineering excellence. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth s most customer-centric company and through WW R&R, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns & ReCommerce team! - 3+ years of non-internship professional software development experience - 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience - Experience programming with at least one software programming language - 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience - Bachelors degree in computer science or equivalent

Trainee will get product knowledge SQL database basic knowledge will be provided Client handling and communication guidance will be given by Senior team members Gap Identification Work directly with the implementation team to ensure delivery and implementation of the software. Candidate should be Ok to work on Rotational Shift (24*5). Skills needed for the Product Support. Basic SQL concepts clarity Good verbal and written English communication.

This is a great opportunity for a strong, hands-on Product Support Manager. The focus of this role is to manage, guide and coach a Product Support team (mainly supported by contract resources). The Product Support manager enables the health and the technical direction of the systems under their responsibility, along with the respective Subject Matter Experts (SME) / Points of Contact (POCs) within the respective Application/Technology Development Tracks, as well as with active contribution from the Contractors. We are looking for a technically strong role model that can help their team advance and develop. You will work closely with other leaders, stakeholders and FinTech teams to enable smooth product support of the various technologies and applications in service of providing a stable and scalable application performance for all fintech products applications. The role is expected to lead and oversee our Level 2 (L2) technical support team. As the L2 Manager, you will be responsible for hiring ( Contract to hire) & managing day-to-day payment support operations, ensuring the resolution of escalated technical issues, mentoring and developing a team of engineers, and driving continuous improvement in support processes. You will play a crucial role in delivering exceptional customer service, maintaining high customer satisfaction levels, and ensuring that all issues are resolved in a timely and efficient manner. This is an engineering role at the intersection of business and technology; requiring knowledge of building highly scalable and resilient services as well as strong ability to connect engineering with business concerns. Key Responsibilities: Vendor management Act as the primary point of contact for all contractor hiring/onboarding for support roles in fintech and escalations. Manage C2H performance and ensure adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations. Foster strong relationships with third-party vendors, ensuring alignment with business goals and objectives. Coordinate vendor onboarding and offboarding processes, ensuring smooth transitions and compliance with company policies. Team Leadership: Manage a team of L2 Support Engineers, providing guidance, mentoring, and performance feedback to ensure high-quality service delivery. Foster a collaborative, positive, and productive team culture that encourages professional growth and knowledge-sharing. Conduct regular one-on-ones, performance reviews, and career development discussions. Provide support during high-priority escalations and ensure timely resolution of critical issues. Technical Support Management : Oversee the resolution of complex technical issues escalated from Customer support,Payment operations, Business people and Cross application teams ensuring thorough troubleshooting and timely responses to inquiries. Analyze recurring issues and work with cross-functional teams (engineering, product, Business and QA) to drive root cause analysis and implement long-term solutions. Manage service level agreements (SLAs) for support, ensuring adherence to response and resolution times. Process Improvement: Continuously assess and improve support processes, tools, and workflows to increase efficiency and improve customer experience. Drive the creation and maintenance of knowledge base articles, best practices, and troubleshooting guides to empower both customers and internal teams. Ensure consistent application of escalation procedures, ensuring issues are routed and prioritized appropriately. Customer Focus: Ensure the L2 team delivers outstanding customer service and satisfaction through proactive communication, clear explanations, and follow-ups. Collaborate with the Customer Success, Product, and Engineering teams to ensure customer feedback is incorporated into product improvements. Work closely with customers/payment operations, as needed, to understand their pain points and provide solutions that meet their needs. Reporting and Metrics: Develop and maintain key performance indicators (KPIs) and metrics to track the performance of the L2 team, providing regular reports to senior leadership. Monitor case load, backlog, and ticket resolution times to ensure service levels are met. Provide insights and recommendations for improvements based on data-driven analysis. Cross-Functional Collaboration: Collaborate with other technical teams (L1,Payment Operations, Engineering, and Product) to ensure seamless customer support and issue resolution. Communicate effectively with internal stakeholders to relay customer issues, prioritize fixes, and coordinate deployment of solutions. Training & Development: Ensure ongoing training and upskilling of the L2 team on new products, technologies, and processes. Help engineers build their technical and soft skills, fostering their ability to handle increasingly complex support scenarios. Required Qualifications: Experience: 5+ years of experience in technical support or a customer-facing technical role. 2+ years of experience in a management or leadership role, with a focus on managing a technical support team. Strong background in troubleshooting complex technical issues related to software, hardware, or cloud-based systems. Experience working in a fast-paced environment, managing multiple priorities, and meeting service level agreements (SLAs). Technical Skills: Solid understanding of common IT technologies, including networking, databases, cloud platforms, and software applications. Hands-on experience with incident management and ticketing systems (e.g., Jira, ServiceNow, Zendesk). Familiarity with remote troubleshooting tools and techniques. Knowledge of product development and Agile processes is a plus. Soft Skills: Excellent communication skills (both written and verbal), with the ability to translate technical jargon into clear, non-technical terms. Strong problem-solving skills and a proactive, solution-oriented approach. Ability to prioritize effectively and manage multiple escalations simultaneously. A collaborative mindset and the ability to work cross-functionally with internal teams. Leadership: Proven experience in leading and developing high-performing teams. Ability to inspire, motivate, and guide a team in a high-pressure, customer-focused environment. Strong conflict resolution and decision-making skills.

We are hiring Business Analyst (Customer Support) role for MSC Technology Exp: 2+ Years Mode: Office based Job Location: Chennai (Ambattur) Male candidate preferred. Walkin Detail: Date: 06th June 2025(Friday) Timing: 10:00 AM - 2:00 PM Interview venue: MSC Technology (INDIA) Pvt ltd Plot No.4A, 3rd Main Road, Ambattur industrial Estate, Chennai-600058 Contact Person: Vasuki (HR) Contact Number: 7200280708 Job Description: Business Analyst (C.S) will be responsible to handle day to day customer queries reported via different mode of communication 24*7 shift. * Good Communication and Analytical skill * Good Logical thinking * Good Decision making * Good at maintaining Customer relationship * Investigation and diagnostic skills * Acceptance of ownership * Excellent customer service skills * Attention to detail * A proactive approach * Ability to work under pressure and to tight deadlines * Knowledge in requirement gathering Interested candidate can share your updated resume to vasuki.gopal@msc.com

About the Team Join a talented, energetic, and innovative group managing a support team. This team is chartered to provide support services to the UKG Ready customer base. You'll oversee support resources in delivering exceptional customer product support and resolution in a fast-paced, high-volume environment. You'll also manage the dynamics of daily operations by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. About the Role: Product Support Representative This role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. You're expected to deliver high-quality support to our UKG Ready customers, utilizing outstanding customer service skills and techniques that promote satisfaction and retention. You will provide end-user support for the UKG Ready Time and Labor, Human Resources, and Payroll modules, requiring sharp analysis, problem-determination, and troubleshooting skills. Primary/Essential Duties and Key Responsibilities Work as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application. Provide product support, which may include outbound call backs, e-mails, and internal support tickets. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Deliver excellent customer service skills with a proactive approach for customer satisfaction. Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities. Maintain the Partners for Life model by providing white-glove support. Work effectively within a fast-paced environment with a high degree of success. Acquire and maintain knowledge of product-related changes and current department policies and procedures. Leverage various technologies and multiple screens efficiently. Attend internal and external department training sessions as required. Qualifications Proficient in English, encompassing writing, speaking, and comprehension. Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment. One to three years customer service experience. Experience with US Payroll/Time and Labor/HR. Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution. Confidence and strong leadership abilities. Strong verbal and written communication skills with demonstrated ability to communicate effectively. Ability to set and manage customer expectations. Effective collaboration and time management skills. Ability to multitask; can prioritize and juggle many tasks or projects at once. Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner. Highly motivated and team oriented. Open to working in EST time zones. Education and Certifications Bachelor's degree required (BCom, BA, BSc). Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word. Certification in the Payroll/HR industry a plus