3623 Product Support Jobs - Page 37

Areas of Responsibility L2 support Application/Product Support Engineer A solid understanding and hands-on experience installing, configuring, monitoring, and managing Oracle databases on all platforms (including UNIX, Citrix) – versions 10g, 11, and 12. Demonstrated expertise with SQL, PL/SQL programming language, XML, VB Script, C#, Windows, UNIX scripting Life Sciences and Argus background Roles and Responsibilities Areas of Responsibility L2 support Application/Product Support Engineer A solid understanding and hands-on experience installing, configuring, monitoring, and managing Oracle databases on all platforms (including UNIX, Citrix) – versions 10g, 11, and 12. Demonstrated expertise...

Role Overview: As a Technical Support Specialist, your role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-s...

Hiring Product Support Executives (Contractual Non-IT) Looking for graduates with excellent verbal & written communication skills to handle customer queries and ensure high satisfaction. Office cab/shuttle

Job Description: We have an immediate opening for Production Support professionals to join our team at Mphasis . This role requires 24x7 production support with rotational shifts and an in-office work model . Responsibilities: Provide L2/L3 application and production support for enterprise systems. Perform incident, problem, and change management following ITIL processes. Monitor system performance and resolve production issues quickly. Collaborate with development and infrastructure teams for permanent fixes. Conduct root cause analysis (RCA) and prepare necessary documentation. Handle deployments, configuration changes, and environment maintenance. Ensure compliance with SLAs and contribut...

Role & responsibilities We are seeking a highly skilled Application Support Manager (or Associate Incident Manager) to join our support organization. As an Application Support Manager (or Associate Incident Manager) within Zycus Global Support organization, you will lead frontline support operations for our premium customers. You will be part of a global team, responsible for managing incidents, ensuring SLA adherence, and delivering a seamless support experience. This role demands strong leadership, incident management expertise, and a deep understanding of ITIL processes to ensure customer satisfaction and operational excellence. Key Responsibilities Lead and manage a Level 1 Technical Sup...

Job Purpose This position is open with Bajaj Finance ltd. Duties and Responsibilities Duties and Responsibilities Supporting Business vertical: Identifying cost save and revenue enhancement opportunities and recommending corrective actions to encash the opportunities Formations, alignments and reengineering of various processes and activities Calculating the monetary impact of potential business decisions Budgeting simulations: Reforecast / Long Range Planning / Annual operating Plans Ad-hoc and why-why analysis of financial and portfolio trends Sensitivity analysis and New products simulations Developing various MISs and Management review reports Cost save and efficiency Projects: Identify ...

Product Support Representative who can apply the knowledge of RingCentral services, VOIP technology and networking hardware and software. Provide technical support to RingCentral s customers. Troubleshoot and repair RingCentral s solutions. Understand network architecture required to support RingCentral s VoIP services. Recommend network hardware, software and design elements. Answer technical questions, solve technical problems and suggest appropriate workarounds. Provide quick and accurate handling of support interactions phone, chat, screen sharing & email. Handle and resolve customer inquiries, questions, complaints, and billing concerns with the highest degree of courtesy and profession...

Here is how, through this exciting role, YOU will contribute to BMCs and your own success: Be part of a new engineering team, focused on product support and patch development for mission-critical software. Develop, test, and implement diagnostic tools and processes to enhance product performance. Contribute to patch development cycles, ensuring timely delivery and quality assurance. Take ownership of specific technical tasks and drive them to completion with a sense of urgency. Continuously learn and contribute to the growth of the team through sharing knowledge and best practices. Work cross-functionally to ensure software quality meets customer expectations. To ensure you re set up for suc...

We are looking for a highly motivated and customer-focused individual to join our team as an International Voice Support representative in Kolkata. The ideal candidate should have 0-3 years of experience. Roles and Responsibility Handle inbound calls from customers, providing timely and effective solutions to their queries. Respond to customer complaints and concerns professionally and courteously. Provide product or service information to customers via phone. Collaborate with internal teams to resolve complex customer issues. Maintain accurate records of customer interactions and transactions. Continuously update knowledge of products, services, and policies to provide excellent support. Jo...

We are looking for a highly skilled and experienced Product Specialist to join our team in India. The ideal candidate will have 2-5 years of experience in customer support and success, with a strong background in the Hotels & Restaurants industry. Roles and Responsibility Provide exceptional customer support and ensure customer satisfaction through effective communication. Develop and implement strategies to drive business growth and increase revenue. Collaborate with cross-functional teams to identify and prioritize product requirements. Analyze customer feedback and market trends to inform product development decisions. Create and maintain documentation of product knowledge and user guides...

-Provide technical support to clients. -Responsible for installation, Demo, setup, and delivery of document scanners. *Technical/Polytechnic Diploma holders or equivalent preferred. *Freshers or candidates with up to 1 year of experience welcome. Required Candidate profile Technical/Polytechnic Diploma holders or equivalent preferred. Valid Driving License

You will be a member of the EMEA COE Finance India team at Wipro Limited, working closely with Finance teams in EMEA, APAC, and USA. Your role will involve developing the FP&A function to support firm growth and include the following responsibilities: - Prepare and present fund level quarterly valuations of real estate investments and debt securities - Review fund valuation related projects such as quarterly reporting, MTM Impact analysis, Net Debt Analysis, and Solvency Analysis - Conduct analysis to identify key trends, investigate unusual items, and provide variance analysis to stakeholders - Lead and manage projects from inception to completion, ensuring timely delivery and adherence to ...

As a Bio Medical Engineer with 2-3 years of experience, your role will involve having knowledge in Anaesthesia Machines. Your key responsibilities will include: - Training and Development: - Preparing Training Documents like presentations, videos, etc. - Providing product & application training to sales & service engineers, dealer engineers. - Coordinating & organizing trainings & gatherings. - Product Support: - Product evaluation and testing. - Supporting the All India product team for demos and other queries. - Preparation of product comparisons, product catalogues, etc. - Tender compliance verification and query support. - Supporting field technical team for solving application and softw...

Role Purpose: As a Customer Success Engineer at Jumio, you will play a crucial role in the Customer Success team, focusing on the customer onboarding process and providing premium support to selected clients, ensuring a seamless integration of our solutions into their systems. The role requires leveraging technical expertise in web or mobile development to assist clients with integration requirements, resolve technical issues efficiently, and deliver a smooth user experience. Effective communication, problem-solving, and project management skills are essential to coordinate with internal teams and manage projects successfully. This position aims to enhance customer satisfaction and support t...

Role Overview: You will be responsible for providing effective technical support to the process and actively resolving client issues either directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support the process by managing transactions as per required quality standards - Field all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end-user identification information, including name, department, contact information, and nature of the problem or issue - Update your availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-solving s...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Business Relationship Manager Jobs In Hyderabad About Us At TradeIndia, we are India s leading B2B digital marketplace empowering MSMEs to go digital, generate leads and accelerate business growth. Building on 35 years of expertise in enabling SMEs with technology, credit access and market expansion, we are now strengthening our field team in Hyderabad to drive deeper market penetration and client success. Role: Relationship Manager Business Development (Hyderabad) As a Relationship Manager in Business Development, you will play a pivotal role in growing our client base, nurturing relationships, and closing sales deals in the Hyderabad region. You will be the face of TradeIndia for local bus...

Job Description : DB Support Provide production database support to resolve complex problems including on-call support 24/7 and closing of tickets. 1)Should know Oracle Grid RAC 2)Creating POA for the complex activities. Proactive monitoring and Maintenance of production database system. 3)Installation of oracle grid infrastructure and database software. 4)Creation of Physical standby database for production databases. 5)Support the DR Drills and Switch Back as per schedule 6)Resolve backup related issues. 7)Perform DB Upgrade as per standard SOP 8)Should know the DB Security Aspects (ASO) 9)Perform Database storage migrations (i.e. Non ASM to ASM). 10)Storage migrations in RAC setup with AS...

Product Support Executive (Non-IT, Contractual) Handle customer queries, resolve issues, ensure SLA compliance & quality service. 5-day work week with transport, meals, insurance & incentive benefits. Office cab/shuttle Free meal

We are looking for a dynamic and result-driven Sales Executive to promote and sell our payment solutions to businesses. The ideal candidate will have relevant B2B/B2C sales experience and a passion for fintech and digital payments. Key Responsibilities: Identify and generate new business opportunities through field sales, cold calling, networking, and online research. Pitch payment solutions to merchants, SMEs, startups, and enterprise clients. Build and maintain a strong sales pipeline through consistent follow-ups. Conduct product demos and explain key features, benefits, and pricing models. Achieve monthly sales targets. Collaborate with onboarding, operations, and support teams to ensure...

Role & responsibilities Enhance existing systems by analysing business objectives, preparing action plans, and identifying areas for modification and improvement. Maintain and support existing software systems by identifying, diagnosing, and resolving defects. Interact with clients to manage product support activities and ensure timely issue resolution. Research and develop expertise in new technologies; create technical specifications, documentation, and test plans. Handle Incident Tickets and Change Requests effectively, ensuring minimal service disruption. Perform database maintenance, data migration, and server migration activities. Provide Level 1 and Level 2 live issue support to ensur...

Work Experience: 3+ Years Industry: IT Services Job Type: FULL TIME Location: Noida, India Role Overview: SourceFuse is currently seeking Managed Services L2 Support Engineer/Senior Engineer for IoT projects in the Smart Products & IoT Strategic Innovation Centre in India team. This role is responsible for supporting managed services & application/product support for IoT projects. Duties & Responsibilities: Investigate the issue and provide Resolution (where is the issue device / connectivity / platform / application layer). Application & Platform Performance Monitoring. Identify, categorize, prioritize, diagnose, route, track, and close the alarms raised by monitoring tools. Recreate and ve...

Job Title: Support Engineer Location: Ecubix House, 13 Aryan Corporate Park, Thaltej - Shilaj Road, Thaltej, Ahmedabad 380058 Working Hours: Monday to Friday, 9:30 AM 7:00 PM Qualification Requirements BCA or any Graduate Degree (or equivalent qualification) Skills Required Strong English communication Problem-solving mindset Time management Team collaboration Familiarity with CRM /Ticket Management tools Roles & Responsibilities Task execution and monitoring Ticket resolution and client support Conducting client meetings and implementation Providing training and maintaining documentation Gathering and analyzing change requests (CR) Ensuring legal and compliance-related documentation Interes...