3623 Product Support Jobs - Page 41

Conduct high volume outbound calls to screen candidates Send emails and texts to applicants in the onboarding process to prepare for their first day Conduct follow up calls monitor text and email responses as needed to assist with follow up questions and responses Respond efficiently and accurately to candidates explaining Engage in active listening with candidates confirming and or clarifying information and deescalating as needed Complete hiring process end to end in Workday Educate Applicants on onboarding process Extend offers to candidates Update client system with notes and outcome of actions completed It would be value add if you are proficient in: Workday Excel What are we looking fo...

Understand omni channel communication technologies and their role in the contact center 2+ Years of experience as a product support engineer. Good listening and comprehension skills. Quick on your feet while consultatively working with the end customer to implement the solution A natural ability to dig in and resolve technical issues in structured manner Have a commitment to excellence in taking care of our customers and expect the same from others Windows operating systems, MS SQL, IIS, Hands-on experience on Log analysis, troubleshooting Familiarity with IP Networking, SQL, and Rest APIs, Linux Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Co...

Manage virtual cluster (VMware ESX / Linux KVM / VIOS/RHE-V, Hyper V); Support VM / VM Vmotion manage virtual hardware instance(LPAR/VM/LDOM); manage virtual OS instance (WPAR/Zones); support virtual operating platform, networking interface, virtualization management platform (Center/VIOS), and data store; manage VM templates (Intel only); manage VM snapshots and policy (wherever applicable); manage virtual infrastructure DB components (wherever applicable); and maintain virtual infrastructure capacity management components and backup proxy (limited to support of backup proxy server for virtual environment).

Job Description Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improves ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 363 on Inc. Magazines 2024 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world s most innovative brands like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity rely on Esper to deliver exceptional dev...

We are seeking a skilled COBOL Developer to join our team, focusing on life insurance projects. The ideal candidate will be responsible for developing code, performing unit testing, and ensuring alignment with assigned tasks. Develop and maintain COBOL code for life insurance applications. Perform unit testing to ensure code quality and functionality. Collaborate with cross-functional teams to align development tasks with project requirements. Enhance and support the Ingenium product used in life insurance projects. Work on various areas such as new business, rate setup, underwriting, and claims processing. Utilize batch processing and API processing to improve system efficiency. Document co...

Application Support & Incident Management Serve as the escalation point of contact for HighRadius AMS support. Support team to monitor, troubleshoot, and resolve application incidents in a timely manner. Perform root-cause analysis of complex issues and ensure permanent fixes are implemented. Coordinate with HighRadius product support when escalations are required. Leadership & Team Management Lead and mentor a team of HighRadius AMS senior consultants / consultants / analysts. Define priorities, allocate work, and ensure SLAs and KPIs are met. Drive knowledge sharing, training, and professional development within the team. Service Delivery & Governance Oversee incident, problem, and change ...

Manages resources and development of service information, data, and/or technologies. Drives Lean culture and innovation to achieve operational excellence and superior customer experience by understanding the technical information needs of dealers. Creates and maintains an engaging organizational climate that encourages teamwork, commitment, employee growth, and a sense of urgency toward business success. Ensure all NPI deadlines are met, and SID operational goals are achieved Develop collaborative relationships across the Service Information Division, Dealers, and Product Groups to ensure operational goals are accomplished. Lead SID / TIS-wide projects that result in greater process efficien...

Lead infrastructure and system operations across Azure, including VMs, App Services, and other Azure PaaS offerings. Own and improve CI/CD pipelines for .NET web apps, mobile apps, and APIs using Azure DevOps, GitHub Actions, or equivalent tools. Maintain and improve deployment workflows, ensuring smooth coordination between mobile and web releases. Automate provisioning, deployment, monitoring, and scaling tasks using scripts and infrastructure-as- code. Manage and maintain a mix of traditional Windows VM environments and serverless Azure Functions. Administer and maintain Microsoft SQL Server hosted on Azure VMs, including backups and performance tuning. Monitor system performance and reli...

What You'll Do Job Summary The Technical Support Engineer acts as the SME for AvaTax & Connectors, providing deep technical support to customers and our teams. Respond to customer emails, troubleshoot with engineers, and contribute in engineering/product meetings to lead resolutions. You will report to Manager, Product Support. Schedule: US business hours with evening/night shifts across time zones. What Your Responsibilities Will Be Key Responsibilities Own Tier-2 AvaTax & Connector cases end-to-enddiagnose, resolve, prevent recurrence. Troubleshoot across NetSuite, D365, SAP, Oracle, Salesforce, Shopify, and Workday. Manage customer relationships and act as their advocate. Perform RCA and ...

3+ years of bookkeeping experience, ideally in eCommerce or working with multiple clients at a bookkeeping\/accounting firm. Strong understanding of eCommerce financial operations, including revenue recognition, cost of goods sold (COGS), and inventory valuation. Proficiency in QuickBooks Online, Xero, Traditional ERPs, Shopify, Amazon, and financial reconciliation practices. Familiarity with sales tax compliance across multiple states\/provinces and multi-currency transactions. Excellent communication and problem-solving skillsyou can break down complex financial topics and guide merchants effectively. Experience working with fast-paced, high-growth businesses that require adaptability and ...

Title and Summary Senior Product SpecialistWho is Mastercard? Overview: Mastercards Digital Solutions group envisions creating valued experiences for consumers and enabling merchants and issuers to reach consumers in ways not possible in the pre-digital world Within Digital Solutions, the Global Product Strategy and Development team drives the definition, prioritization and development of a suite of foundational payment solutions This an opportunity to be a part of a highly motivated global team focused on bringing security, convenience and control to digital payments You will join the Mastercard Checkout Services team that is responsible for the development and commercialization of industry...

Title and Summary Senior Product Manager - Technical-2OverviewMastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services use our unique and proprietary data, technology, insights and expertise to deliver solutions th...

You are seeking a highly skilled AI/ML Product Support Engineer role at GlobalLogic, transitioning from a Machine Learning development background to a client-facing, product-focused support position. Your role involves applying your technical expertise in diagnosing, resolving, and guiding the use of cutting-edge AI/ML products and services. **Key Responsibilities:** - Act as a key technical contact for customers using AI/ML products and services primarily on Cloud Computing. - Investigate, troubleshoot, and resolve product-related issues related to machine learning model performance, API integration, deployment, and infrastructure. - Guide customers on best practices for using tools like Ve...

Very Urgent: Technical Delivery Manager / Technical Manager - IT Projects (Development & L3 Support) Company: Aurum Data Solutions Experience: 15+years (5+yrs in Projects Delivery Management) Location: Hyderabad, India Start date: ASAP Work Type: Work From Office Key Skills: Delivery Management, Technical Manager, Legacy Applications / Enterprise Applications Development, Client Interaction (Onsite/Offshore/Nearshore), Team Building, Java, J2EE, Springboot, Microservices, Agile/Scrum, Cloud GCP, Migration, Digital Transformation, COBOL(Mainframe) SQL, MongoDB etc... Job Summary: We are looking for a highly accomplished Technical Delivery Manager / Technical Manager with excellent communicati...

Company Overview: About Antrika Technologies LLP Antrika Technologies LLP is a fast-growing technology company focused on building innovative SaaS products that simplify business operations. We aim to empower organizations with modern, user-friendly and AI solutions that enhance productivity, communication, and customer engagement. Our vision is to drive digital transformation for businesses of all sizes. About Flostr: Flostr is one of Antrika Technologies flagship products a powerful WhatsApp Automation and Marketing Platform. It enables businesses to streamline communication, automate workflows, and scale customer engagement with ease. Designed for modern marketing and sales teams, Flostr ...

Own end-to-end quality for a large enterprise product built on microservices, APIs, and distributed systems. Deep dive into APIs design, test, break, and stress them until they re production-tough. Partner closely (and sometimes clash productively) with developers to challenge design decisions and ensure stability. Push back on builds that don t meet quality gates and defend that decision with data. Identify, highlight, and communicate blockers early, driving teams toward resolution. Define and maintain test strategies for high-impact releases. Automate regression and integration tests across complex service chains. Ensure observability logs, metrics, alerts are part of the QA feedback loop....

As a leader within Appians Customer Success organisation, you will be responsible for the delivery of projects utilising Appians cutting edge technology. Your focus will be spread across multiple customers and you ll work directly with key project and executive stakeholders throughout the entire project life-cycle to ensure client satisfaction and adoption. You will also play a significant role in supporting new business software and services opportunities. The TDM will also play an important role in mood orchestration, fostering a culture of positivity, high performance and collaboration aligned to Appian s values. They will also work extensively with our people, providing coaching, actiona...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...

CAP & Fiori/UI5 Developer (Node.js) (m/f/d) | Rohde & Schwarz Login or register to gain full access to the Knowledge+ platform! I want to create an account I already have an account CAP & Fiori/UI5 Developer (Node.js) (m/f/d) Your Rohde & Schwarz recruiting team is looking forward to receiving your application. Bangalore, Hyderabad, Mumbai, New Delhi (India) Your tasks Developing and implementing modern, scalable services and applications using the SAP Cloud Application Programming Model (CAP), primarily based on Node.js and JavaScript/TypeScript. Designing and modeling data structures and APIs (OData, REST) using Core Data Services (CDS). Developing and implementing Fiori/UI5 solutions. Int...