1223 Product Support Jobs - Page 43

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte s 2020 Technology Fast 500 . We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com Requirements Whats the Opportunity? We are looking for Senior Product Support Specialist to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. This will be an in-office position based in our office in Hyderbad. What Will I be doing? Receive inbound help requests from customers via the primary channels of phone call, chat, and email. Own customer reported issues and see problems through to resolution; be an advocate for our customers and their needs. Consult with customers to ensure their business operations run effectively on Zenoti Demonstrate the ability to research, document, and prioritize customer issues, leveraging internal tools and escalation teams as necessary, as well as prioritizing and managing time effectively in a fast-paced environment; Raise issues to higher levels of support as needed; be able to identify when you need help to solve an issue Be a trusted advisor to our customers on issues related to Zenoti products and experience in a way that results in high customer satisfaction; Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers; Provide peer mentorship to team members Create knowledge base materials dedicated towards operational efficiency, while also empowering and enabling the greater support community. Be proud of what you work on, obsess about the quality of the work you produce. Influence the direction of the product by providing feedback about challenges customers have with using our product. What Skills do I need? Minimum 4 year in a public-facing, English speaking service position requiring frequent customer engagement; the ideal candidate will come from a hospitality or retail background Experience running a Point-of-Sale or reservations system Tenaciousness and perseverance A technology-centric background with demonstrated curiosity and self-learning Why Zenoti? Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

We help the world run better Role Application Foundation is looking for a Full Stack Developer with expertise in UI technologies like React, Angular, and similar frameworks. You will participate and drive efforts to build scalable systems designed to process large volumes of complex commercial business scenarios. Your responsibilities will include designing and developing enterprise-grade products and services, with a focus on front-end and back-end development, leveraging various tools and technologies. You will work closely with development leads, product owners, product managers, and development operations colleagues in your team and other teams to create value for our customers, delivering top-quality engineering outputs. Responsibilities Software Delivery: Write code, build services, and deliver products by executing against a committed delivery timeline. You will be required to participate in DevOps activities as needed UI Development: Design, implement, and optimize user interfaces using technologies such as React, Angular, or Vue.js, ensuring responsiveness and seamless user experiences. Growing Knowledge of the Development Landscape: Partner with the team Product Manager and Development Manager to write code, test, and run the service. Take ownership of the complete software development lifecycle, including designing, leading implementation, and testing of new features, and ensure adoption by stakeholders within a fast-paced, agile environment. Product Support: Manage customer expectations via product support, ensuring high standards in incident processing, quality of interactions, and fixes that are delivered. Development Expertise: Provide functional and architectural guidance to the team, with a particular emphasis on front-end and full-stack technologies. What You Bring University Degree in Computer Science, Software Engineering, or a related field and 7+ years of experience in software product development with a focus on developing cloud services and front-end solutions. Advanced proficiency in UI technologies, including React, Angular, as well as strong skills in back-end development using technologies such as Node.js, or Java. Strong advocate for Agile development processes with experience implementing well-run, agile processes across multiple functions, including Development, QA, and Release & Deployment. Proven experience in AI use case development is preferred. Participation in customer incidents promptly and addressing concerns within the SLA period. Beneficial: Experience with all phases of software development, delivery, and Cloud SaaS service ownership #SAPReturnshipIndiaCareers . Successful candidates might be required to undergo a background verification with an external vendor. Requisition ID: 420791 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid. Requisition ID: 420791 Posted Date: May 27, 2025 Work Area: Software-Design and Development Career Status: Professional Employment Type: Regular Full Time Expected Travel: 0 - 10% Location:

Roles and Responsibilities: Ensure Support via Phone, Email, and Chat. Meet the SLA requirements and the internal procedural workflow Perform virtual environment analysis and information gathering on client infrastructure for deploying consumer solutions. Initiate, manage and document reports. Build and maintain a consolidated relationship with K7 customers Timely and accurate reporting on status for assigned tasks Excellent English verbal and written communication skills and Verbal communication in Hindi / Other regional language is a plus Technical Requirements Minimum 1-2 years of professional experience Voice support in the following areas: Windows Desktop 7/8 or 10-Advanced Administration. Other Requirements Degree in Computer Science, Engineering or equivalent Result-oriented and good diagnostic skills Efficient time management and team player Quick learner, dynamic, energetic and customer-oriented Basic technical & system knowledge, Candidate must know to speak Hindi.

Role & responsibilities Presales support and activities. Running demonstrations and presentations to stimulate the sales of ultrasound systems. Customer training and troubleshooting in healthcare space. Product demo and presentations. Support trade shows and medical conferences with product demonstrations and promotion. Product Training. Troubleshooting and technical support. Preferred candidate profile Experienced in Ultrasound Excellent presentation skills & communication

Role: Level 1 Lead Technical Support Engineer for the web-based products. The candidate should be highly experienced in providing excellent customer service and problem escalation/resolution. Responsibilities: Provide Level 1 support to end-users Provide troubleshooting and technical support via phone, web-based tools, and email. Advise customers regarding the products proper use and address specific user issues. During problem escalations, act as a liaison between customers and Level 2 support. The candidate should assist the customers during deployments. Responsibilities of the talent/resourcing involved in providing support and Levels of the incident or request treatment related to priority, urgency, escalation treatment, and service level agreements (SLAs) Proactive in nature, identifying problems in advance and looking for continuous service improvement opportunities Create clear and concise knowledge documents, SOPs and ensure the maintenance of the same Handling the status calls on a daily basis and to track the progress according to the scheduled project plan Troubleshooting, Application Problem Solving with good communication coordinating with stakeholders and understanding requirements Define/Adhere to processes and ownerships for cross-functional services like Demand Management and Configuration-Release-Security management Preparing the analysis document by studying the challenges facing by IT organization Providing apt solutions to client requirements and implementation in coordination with IT teams Metrics handling for managing application health (MTTR, MTBF, etc) Collection of requirements regarding the new enhancements and documentation. Co-ordinate setup of DEV/QA/UAT environments Coordinate with IT teams for timely delivery of the work items with the highest quality Perform staff scheduling level 1/2 support during normal business hours and on-call supports Preparing and Reviewing understanding document with Customer and getting sign off Required Skills: Basic understanding of ASP.NET, SQL Server, IIS, etc. Strong analytical skills and basic .NET, C# coding skills Ability to understand web-application functionalities, customizations Solid experience in problem analysis and resolution of software problems Proven ability to function in a self-directed environment Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success Innovative thinker who is positive, proactive, and readily embraces change Ability to handle clients professionally during all interfaces Strong written and verbal communication skills Candidate should be ready to work in 247 rotational shifts Should have significant experience in Production Support environment managing L1 and L2 activities Knowledge or certification in ITIL processes is desirable Exposure to an agile delivery environment is desirable Experience 6 years and above experience in a Product technical support environment

We are looking for Product Support Consultants to join our support team to help our customers use Zenoti effectively to run their business. This team works 24x7x365 and so our consultants have to work at times when our customers need help. Applicants to this role will need to be flexible since their shift assignment will be based on the needs of our customers. Once assigned to a shift, we will work with you to ensure your hours are consistent over a long time horizon such that you can ensure a healthy life with good work-life balance. What Will I be doing Work with customers to help them solve issues they have with using Zenoti Own customer reported issues and see problems through to resolution Consult with customers to ensure their business operations run effectively on Zenoti Follow all defined processes in the team when working on issues Be part of the ticketing system and handle the client reported issues. Be proud of what you work on, obsess about the quality of the work you produce Influence the direction of the product by providing feedback about challenges customers have with using our product What Skills do I need 4 to 8 years in supporting web-based enterprise applications A willingness to solve problems for our customers A technology-centric background Previous advanced support experience with data-driven, web-based applications Strong logical, analytical and problem solving skills Excellent communication skills Work in night shifts Can work in a fast paced, ever changing, start-up environment Why Zenoti Be part of an innovative company that is revolutionizing the we'llness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and help shape the global success of Zenoti s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives. Regular social activities, and opportunities to give back through social work and community initiatives.

- Immerse yourself in the dynamic world of capital market and financial services. - Shape the future of digital finance by working on groundbreaking projects. - Collaborate with a diverse team of experts and visionaries. - Elevate your career with continuous learning and growth opportunities. Requirements Weare building a dedicated Community Management Team from scratch toestablish, grow, and nurture Fyers presence across Reddit, Quora, WhatsApp, andTelegram. This team will act as the branddirect voice and ears withinorganic investor communities. Asa Community Executive , you'll be responsible for launching, managing,and scaling these channels while ensuring high-quality engagement, accuratebrand representation, and real-time issue escalation. KeyResponsibilities 1.Community Engagement: Reddit, Quora, WhatsApp & Telegram Establish and manage official Fyers groups/handles on Reddit, Quora Spaces, Telegram Channels, and WhatsApp Communities. Respond actively to queries, tag relevant internal updates, clarify doubts, and moderate discussions with empathy and accuracy. Build strong relationships with high-value contributors/influencers to organically improve Fyers reputation. Proactively participate in finance-related threads even outside official channels to improve visibility and authority. 2.Content Creation & Platform Strategy Create and execute a content calendar tailored for each platformReddit AMAs, Quora responses, Telegram knowledge drops, and WhatsApp updates. Draft responses, user education material, product explainers, memes, or insights that match the tone of each platform. Collaborate with the Product, Support, and Marketing teams to translate updates and features into community-friendly formats. Track trending discussions in Fintech groups/channels and use those insights to initiate relevant threads/posts to keep Fyers top of mind. 3.Community Growth Strategize and execute community growth plans to meet the target of 20,000 engaged followers/members per platform by March 2026. Plan and run campaigns (eg, polls, feedback sessions, contests, invite-only Q&As) to increase retention and member activity. Identify and onboard community champions, moderators, or user volunteers to drive peer-to-peer engagement. Partner with external communities or influencers for co-hosted discussions or cross-promotion opportunities. 4.Community Health Monitoring & Reporting Track daily, weekly, and monthly engagement levels, member growth, content performance, and sentiment trends. Prepare structured Community Health Reports that include: Member activity (DAU/WAU/MAU) Engagement rate by content type Sentiment classification (Positive/Negative/Neutral) Top-performing posts and common queries Red flags or escalated concerns Share these insights with the ORM manager and incorporate learning into content planning and user engagement strategies. 5. Internal Coordination & Escalation Act as the first line of escalation for any potential misinformation, regulatory concerns, or viral user complaints. Work closely with: Support Team for ticket follow-ups or resolution tracking Compliance Team to ensure all responses follow regulatory norms Product Team to stay updated with roadmap changes and upcoming features Marketing for campaign alignment and engagement strategy Escalate repetitive or critical concerns to stakeholders with clear context and RCAs. Required Skills & Qualifications Deep familiarity with Reddit (threads/moderation/AMAs), Quora (Spaces and contributor strategy), Telegram (bot/channel management), and WhatsApp (broadcast/community features) Excellent communication skills, especially written English. Strong copywriting, storytelling, and content ideation abilities Experience with ORM or social listening tools like Locobuzz, Sprinklr, Brandwatch , or community tools like Discourse, Combot, Notion, Google Forms, Typeform Strong analytical skills and comfort with reporting tools (Excel, Google Sheets, basic dashboards) Ability to work cross-functionally and manage feedback loops across teams Self-starter with a bias for action and a passion for fintech, investing, or trading communities What you'll Gain The opportunity to build a zero-to-one community strategy at one of Indialeading stockbroking platforms High visibility and cross-functional collaboration Real ownership over channel performance and growth metrics A chance to shape how 100,000+ users interact with and perceive Fyersacross social platforms

Innovation is our driving force towards your success IT Infrastructure Analyst(Linux) IT Infrastructure Analyst(Linux) Hours of operation: 2 shifts: 5:30 am to 1:30 pm /10:00 am to 06:00 pm Job Description: The IT Infrastructure Analyst is responsible for providing production support and working on assigned technical initiatives in an efficient/effective manner. This includes alerts being received through escalations from the monitoring team, through automated email alerts, and end-user escalations. The IT Infrastructure Analyst is expected to attend to all issues and either resolve them in a timely manner within the prescribed SLA (if doable) or escalate to Tier 3 for resolution. The IT Infrastructure Analyst will also have to liaison with other 3rd parties (hardware vendors, data center staff, product support, etc.) to coordinate the resolution of incidents and alerts. Proactively deploy and maintain multiple virtual machines and containers to ensure 24x7x365 uptime. Maintain best practices on managing systems and services across all environments. Fault finding, analysis and of logging information for reporting of performance exceptions. Proactively monitoring system performance and capacity planning. Manage, coordinate, and implement software upgrades, patches, hot fixes. Create and modify scripts or applications to perform tasks. Collaborate with other teams and team members to effectively support and manage various systems. Key Requirements: 2-4 years experience in Windows/Linux administration and management. In depth knowledge of Linux (RedHat, CentOS). Good knowledge of Windows server. In depth knowledge of VMWare and Kubernetes. Experience in managing VMWare and Kubernetes environments including installation and upgrades. Solid knowledge of Active Directory, DNS, DHCP, LDAP and SNMP . Strong problem solving and communication skills. Good learner and able to pick up new technology quickly. Good to have: Experience and familiarity with storage solutions. Experience and familiarity with automation tools Apply for this position Allowed Type(s): .pdf, .doc, .docx By using this form you agree with the storage and handling of your data by this website. *

Job Description: We need a team leader who can learn fast, own the tasks, has a can-do attitude, is good at stakeholder management and mentoring/training juniors. Key Responsibilities: Lead the L2 Support Team for our Traffic data warehouse/management solutions in Europe. (ORBIS) Incident management: Resolution of complex system issues escalated from L1; coordinate with L3 (Development/Engineering) resolvers when required. Collaborate with management stakeholders in India and the Netherlands to ensure smooth service delivery. Step in to collaborate and drive the resolution of major incidents with minimum downtime. Ensure SLAs and KPIs are met consistently for issue resolution and service availability. Guide team in troubleshooting system behavior, data integrity, configuration changes, and performance issues. Manage and track incidents, root cause analysis, and permanent fixes via ITIL-based practices. Contribute to knowledge management: thorough maintenance of documentation, runbooks. Support onboarding and upskilling of new team members. Analyse and help with continuous improvement of outputs, value streams and processes. Preferred Qualifications: 5+ years of experience in application/product support, system operations, or related fields. Prior experience leading and mentoring support teams. Familiarity with traffic management systems, IoT platforms, or large-scale public infrastructure software is a plus, but not mandatory. Working knowledge of Windows server environments, databases (MySQL, MSSQL), spreadsheets/reporting tools (Excel mandatory, Power BI preferred). Strong analytical skills and a problem-solving mindset, eye for process and output improvement. Has a can-do attitude. Excellent communication skills - both verbal and written. Experience working with international teams or customers is preferred. Familiarity with IT service management practices, ITIL (v3/4) certification strongly preferred. If you are interested in one of our vacancies, please send your CV and motivation to: hrtvm@arstraffic.com If you like to know more about working at ARS, please contact us at: 0471 6616755

Job Title: Technical Support Executive Location: Pune Job Type: Full-Time Industry: Software About Us: At Allied, we are passionate about building innovative solutions that solve real-world problems. We are a growing team of developers, designers, and product thinkers working collaboratively to deliver scalable, high-quality applications. As we expand our team, we're looking for a skilled and motivated Software Support Engineers to join us. The Role: You will be the frontline of our customer experience, providing exceptional support to users of our software products & services. You will empower our customers to get the most out of our software, troubleshoot technical issues, and ensure their success. Key Responsibilities: * Provide timely and effective technical support to customers via phone, email, chat and personal visits. * Guide customers through software functionalities, best practices, and troubleshooting steps. * Diagnose and resolve technical issues, escalating complex problems to our senior & development team when necessary. * Document customer interactions and solutions accurately in our CRM system. * Collaborate with product and development teams to identify and report bugs and suggest improvements. * Create and update knowledge base articles and FAQs to empower self-service. * Contribute to a positive and supportive team environment. Requirements: * Proven experience in a customer support role, preferably within a software or technology company. * Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly and patiently. * Strong problem-solving abilities and a methodical approach to troubleshooting. * A genuine desire to help customers and a passion for delivering exceptional service. * Ability to work independently and as part of a team in a fast-paced environment. What We Offer: * Competitive salary * Opportunity to work with a cutting-edge software product and a talented team. * Ongoing training and professional development opportunities. * A supportive and collaborative work environment. To Apply: Just get in touch with us! Email: careers@alliedsoftech.com

Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What Youll Do As an Associate C&E Engineer, you ll be a key enabler in ensuring our customers get the most out of the Sprinklr platform. Youll work across a range of industries and collaborate with teams across Customer Success, Support, Services, and Engineering. You will: Provide real-time end-user support and make platform changes as requested by customers. Align configurations with Sprinklr best practices and client-specific requirements. Collaborate with cross-functional teams including Developers, QA Engineers, Product Managers, and Product Support to resolve queries and enhance the product. Create and maintain documentation like knowledge base articles and FAQs to streamline support. Analyze support processes, identify improvement areas, and implement solutions to optimize customer experience. Identify and deploy Tactical Use Cases (TUCs) to showcase platform capabilities. Support Project Managers in building the business case by ensuring high-level requirements are captured and scoped accurately. What Makes You Qualified Bachelor s degree in Technology, Communications, or a related field from a reputable institution. 1-3 years of experience in a technical, client-facing role. Knowledge of MongoDB is a strong plus. Excellent verbal and written communication skills. Strong problem-solving and analytical skills. Understanding of SaaS business models, enterprise software, and social media platforms. Quick learner, thrives in a fast-paced, evolving environment. Prior exposure to project management and working with global teams is a plus. Why You ll Love Sprinklr We care deeply - about our mission, our customers, and each other. At Sprinklr, you ll experience: A culture where you feel like you belong and your contributions truly matter. Comprehensive global benefits tailored to your location: Explore Sprinklr Benefits Daily meditation breaks, access to Headspace, virtual fitness sessions. Learning and development opportunities through LinkedIn Learning and more. A clear focus on wellbeing and continuous growth. Why Youll Love Sprinklr: Were committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world s most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the worlds largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we re more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr s EEO Policy and EEO is the Law.

We are looking for a dynamic and hands-on Associate- Product Operations to support the adoption and execution of our digital products across ALLENs offline centers Youll work on the frontlines with faculty, administrators, and students"”facilitating training, managing rollouts, capturing feedback, and ensuring smooth day-to-day product operations. This is a contractual role, ideal for individuals who enjoy working in fast-paced, real-world environments and want to gain valuable experience at the intersection of education and technology. Key Responsibilities Product Rollout & Adoption Support the implementation and adoption of product features at learning centers Coordinate UAT (User Acceptance Testing) and on-ground feedback collection Assist with content uploads and ensure readiness for feature launches Stakeholder Coordination Act as a liaison between central product teams and center-level stakeholders Help center staff navigate tools and troubleshoot basic product issues Maintain clear documentation and status updates on rollout activities Training & Onboarding Assist in conducting onboarding sessions for faculty and admin teams Share and explain usage guides, SOPs, and training materials Support product refresher sessions and feature update walkthroughs Product Support Respond to product-related queries from users on-ground Triage issues and escalate technical concerns to relevant teams Help monitor app reviews, user feedback, and flag key insights Reporting & Feedback Track usage metrics and operational KPIs across assigned centers Capture qualitative feedback from users and compile insights for product improvement Contribute to post-rollout reports and improvement recommendations Requirements 1"“3 years of experience in field operations, implementation, or support roles Strong communication and interpersonal skills Proactive and detail-oriented with an execution-first mindset Comfortable using tech tools and learning new platforms Proficient with G-Suite and basic reporting (Excel/Sheets) Willingness to travel across cities and centers Nice to Have Prior experience in EdTech, training, or support roles Exposure to product tools, testing, or content management workflows Why Join Us Work at the intersection of technology and education transformation Learn from a high-impact, high-ownership team Gain on-ground exposure and firsthand experience in product operations Play a key role in shaping how thousands of students experience learning Show more Show less

a technical specialist who helps customers resolve problems with a company's products or services

Detailed Job Description Techno Management experience preferably for Tech support engagements. Techno Managers would be a good fit Should have proficiency in handling large teams, escalation management and client management Cloud knowledge is important, GCP knowledge would be preferred. Interested Candidates can share your updated resume to the below Email ID: sowmiya.m212910@cognizant.com

Job Title: SRE Engineer - Bangalore About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. Job Title: SRE Engineer - Bangalore Key skills: SRE, Garfana, Python/ Scripting, Unix, SQL Location – Bangalore (Hybrid - 3 days WFO) Shift Timings: 12:30pm-9:30pm Looking only for immediate joiners Technical Requirement: Job Summary: Capco is looking for a Bengaluru based Developer with prior experience in developing operational tooling. Candidates should have a technical background in Grafana, Python, and DBMS, and be prepared to support development at an Enterprise Command Center with 60+ India based SRE and Production Support Engineers. • Design, build and maintain core infrastructure that enables our client to maintain 8,000+ users • Work on performance enhancements/developments as prioritized by Business and collaborate with Production Support for implementation • Support debugging of production issues across services • Lead initiatives to improve system stability and efficiency • Identify automation opportunities throughout daily processes to streamline tasks and increase operational efficiency • Collaborate across teams such as operations, IT, and business stakeholders to improve operational tools Desired Experience / Skills: • Bachelor’s degree, preferably in Computer Science or Engineering or other relevant technical fields • Expert on Unix/Linux using Python • Expert in a data management system (DBMS) • In-depth knowledge and experience with Grafana • Experience in developing Grafana Dashboard • Build monitoring solutions that alert on symptoms rather than on outages • Experience working within SRE, DevOps and Production Support • Ability to operate with a managed services mentality and utilize Agile methodologies to accomplish all tasks • Financial Services Industry experience preferable • Experience with knowledge management systems, preferably Confluence and SharePoint • Knowledge of Cloud – AWS, Azure and Snowflake would be considered a big plus If you are keen to join us, you will be part of an organization that values your contributions, recognizes your potential, and provides ample opportunities for growth. For more information, visit www.capco.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver / No. Performance Parameter / Measure - 1. Process - No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback. 2. Self- Management - Productivity, efficiency, absenteeism, Training Hours, No of technical training completed.

Due to incredible growth, we are seeking a Customer Support Manager to Support our VP and Director of Customer Support with managing our forward thinking and dynamic team of Customer Support Specialists in Bangalore and Galway. This is a diverse and challenging position where you will play a pivotal role in growing the Support function whilst offering an excellent service to our clients. In this role you will be leading a team of 8-12 Customer Support Specialists to ensure they provide world class product support for our clients. Primary responsibilities include coaching and mentoring team, flexible and willing to roll up sleeves as needed, staff hiring and retention, team performance to department KPIs/metrics, call reviewing to ensure high quality scores, training of new hires, project management, cross functional leadership to ensure CX. We pride ourselves on our excellent support relationships offering 365 24/7 support across the globe. Job Requirements Supervise a team of 8-12 individuals including responsibility for performance management, development and additional supervisory, training and leadership projects as needed. Span of control to include Tier 1 and TLs (where applicable) Meeting with internal stakeholders across different departments and external clients to discuss product updates, priority issues Investigating and handling client complaints - coaching teams to de-escalate Perform weekly one to ones and oversee weekly Quality KPI targets. Review and maintain quality of the Knowledge base as a single source of truth Build positive relationships between the Support team and other departments Manage medium to large scale projects within the Support team. Create strategic and quality objectives, drive performance and productivity for the department Interview, recruit and onboard new team members Ad hoc duties as required Required Experience/Skills Role model the Diligent values of Championing Modern Governance and Driving Client Impact. Be an example of the positive, customer focused attitude the wider team should emulate Create an inspiring team environment with an open communication culture across frontline agents TLs Project management skills taking ownership of departmental medium to large strategic projects Create a coaching culture leading by example Expert product knowledge Excellent communication skills with internal and external stakeholders Have a strong analytical ability to resolve technical issues and a deep level of product knowledge Advocate for the Voice of the Customer - Make decisions prioritize workload with the customer in mind Represent the Diligent Brand. Attend company meetings and distill information and updates to the wider team Be flexible, agile and resilient in the face of a fast-paced environment Be able to manage and prioritize various tasks and issues as they emerge. Be able to delegate to CSS agents where needed. What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and we'llness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Due to incredible growth, we are seeking a Customer Support Manager to Support our VP and Director of Customer Support with managing our forward thinking and dynamic team of Customer Support Specialists in Bangalore and Galway. This is a diverse and challenging position where you will play a pivotal role in growing the Support function whilst offering an excellent service to our clients. In this role you will be leading a team of 8-12 Customer Support Specialists to ensure they provide world class product support for our clients. Primary responsibilities include coaching and mentoring team, flexible and willing to roll up sleeves as needed, staff hiring and retention, team performance to department KPIs/metrics, call reviewing to ensure high quality scores, training of new hires, project management, cross functional leadership to ensure CX. We pride ourselves on our excellent support relationships offering 365 24/7 support across the globe. Job Requirements Supervise a team of 8-12 individuals including responsibility for performance management, development and additional supervisory, training and leadership projects as needed. Span of control to include Tier 1 and TLs (where applicable) Meeting with internal stakeholders across different departments and external clients to discuss product updates, priority issues Investigating and handling client complaints - coaching teams to de-escalate Perform weekly one to ones and oversee weekly Quality KPI targets. Review and maintain quality of the Knowledge base as a single source of truth Build positive relationships between the Support team and other departments Manage medium to large scale projects within the Support team. Create strategic and quality objectives, drive performance and productivity for the department Interview, recruit and onboard new team members Ad hoc duties as required Required Experience/Skills Role model the Diligent values of Championing Modern Governance and Driving Client Impact. Be an example of the positive, customer focused attitude the wider team should emulate Create an inspiring team environment with an open communication culture across frontline agents TLs Project management skills taking ownership of departmental medium to large strategic projects Create a coaching culture leading by example Expert product knowledge Excellent communication skills with internal and external stakeholders Have a strong analytical ability to resolve technical issues and a deep level of product knowledge Advocate for the Voice of the Customer - Make decisions prioritize workload with the customer in mind Represent the Diligent Brand. Attend company meetings and distill information and updates to the wider team Be flexible, agile and resilient in the face of a fast-paced environment Be able to manage and prioritize various tasks and issues as they emerge. Be able to delegate to CSS agents where needed. What Diligent Offers You Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and we'llness programs to name a few We have teams all over the world . We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding

Kramer AV Recruitment 2024 Kramer Electronics India is looking for Application Engineer based out of Bangalore We are looking for 8+ years experienced professional who deep understanding of AV technologies and has handled product support. Responsibilities Pre-Sales Responsible for addressing product Queries and Enquiries, Product Support, Responsible for providing AV design solution with Company product portfolio to customer/ dealers , consultants and Internal Sales team Liaising with the HQ teach support team for New product updates, product info etc Delivering trainings on Products and Technology to the dealers/ Channel partners in the region Responsibilities Post-Sales Providing after sales support in terms on product info, troubleshooting product, onsite support, online support Liaising with the Service team to ensure faster response time and resolving of any open issues for the region. Reporting to - Technical Manager Requirements and Qualifications Should have minimum 8+ years experience in Audio visual Industry in Pre-Sales and Post sales support Education Qualification: BE Should be well versed and updated on the latest technologies in Audio visual domain Should be well versed with Networking technologies Certifications like CTS , CCNA preferred Should have good communication skills Region and Location: Bangalore

Product Analysis and Customer Support (PACS) provides support to clients using Temenos products which includes clients in product Implementation stage clients already live on Temenos products. All support requests from these clients are handled by PACS Function as the bridge between Temenos and assigned clients, operating as the Single Point of Contact (SPOC) for all communications and coordination Actively monitor outstanding tickets logged under allocated clients Prioritize open tickets for analysis based on client s feedback Prioritize tickets in Maintenance and ensure delivery as per SLA Follow up with clients to gather any additional information required for the logical closure of support tickets Liaise with Client and Account/Project Managers to : a. Understand different milestones like UAT, Upgrade, go-Live etc., by keeping respective department informed b. Provide regular project and status updates via conference calls and email, including timely communication of any rescheduling in the delivery of fixes, if any Mentor support managers across designated regions and manage relationships with top-tier clients. Serve as the Support Account Manager for select Private Wealth Management (PWM) clients. Ensure and maintain a high level of client satisfaction through proactive support and effective relationship managementYou will SKILLS BE/B Tech candidates with 8 to 10 years exp in Production Support (Banking Domain experience) 3 to 5 years experience in Team management Experience Managing Tier 1 Clients Mentoring Support Managers Client facing experience with ability to build relationship / communicate with the client Well Versed in excel and project management plans Possess ability to track, report and manage Metrics Revenue versus Cost management Industry Awareness in terms of leading practices. Identify customer pain points and apply domain knowledge to drive effective solutions, ensuring high levels of customer satisfactionYou should have

Production Support Engineer with 5 years of experience in providing application & system support. Responsible for monitoring, troubleshooting, incident management, and ensuring 24x7 availability of production systems. Perform root cause analysis. Required Candidate profile Monitor production systems,applications & high availability and performance Analyze & resolve real-time issues, errors,incidents. Collaborate with development teams for deployments & issue resolution Perks and benefits to be disclosed post interviews

Exciting opportunity for experienced PHP professionals to join a product support team handling a high-impact e-commerce product. This role is ideal for candidates with a technical background in PHP/Magento who are looking to transition into a non-development product support role with strong exposure to client communication and live issue resolution. Location: Gurugram (Onsite, 24/7 Shift Flexibility | 5 days working + 2 days off | Pickup & drop provided) Your Future Employer Our client is a leading global tech company delivering cutting-edge digital solutions. They provide a collaborative environment, learning-driven culture, and strong growth potential for professionals in technology and support domains. Responsibilities Providing prompt technical/product support for a PHP-Magento-based e-commerce platform Collaborating with cross-functional teams to resolve functionality or performance issues Handling live issue diagnosis, documenting defects, and assisting in product improvement Communicating effectively with internal and client stakeholders for problem resolution Maintaining updated documentation and contributing to support knowledge base Participating in shift-based support to ensure 24/7 issue resolution coverage Requirements Bachelors degree in Computer Science or relevant field 3+ years of experience in PHP Web Development (Magento experience preferred) Strong communication skills (written and verbal) Open to working in 24/7 rotational shifts Ready to join within 30 days Whats in it for you Work on a global recognized e-commerce product Transport facility (pickup/drop) and flexible shift coverage Career growth within product support and client engagement roles Exposure to fast-paced, customer-focused operations

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the clients end. Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Medical Info & Product Support(PQCM). Experience: 3-5 Years.

Global Customer Support Intern | Night Shifts US EST & PST | 11 Months Internship | Pune You should have Graduated in 2023, 2024 and 2025 ( For 2025 Results Should Have been Out ) Any trainings taken in Cloud, AWS , and other relevant technology areas would add value to your Resume This role is part of the Global Customer Support Team, responsible for providing Level 1 support to clients on the Cornerstone OnDemand products. Product Support Engineer (Intern) works via telephone and electronic communication (CRM) with clients to acknowledge, analyse, and resolve application software related questions and troubleshoot issues encountered in applications. This position requires an individual, who can passionately and patiently educate our clients on, how our product is designed to work, and has problem solving skills, eagerness to learn and customer centric mindset. In this role you will Consistently deliver positive customer experience reflected over Customer Satisfaction metrics (CSAT). Continuous adherence with Cornerstone OnDemand support process to achieve Customer SLAs. Time-bound and superior customer communication over CRM (salesforce), Phone and Email. Regular quality updates until resolution to prevent case staleness/aging and preventing a backlog. Follow work on hand prioritization while dealing with cases carrying high customer impact and deliver time-bound resolution in line with customer expectations. Where necessary, time-bound engagement of next-level support with proper triage and case documentation, keep stakeholders timely appraised and share feedback. Active engagement with Knowledge base and forums utilizing help channels/resources. Continuous learning and knowledge enhancement around Cornerstone OnDemand product portfolio and associated technology Consistently deliver aligning with set goals and beyond Seamlessly collaborate and contribute towards the inclusive success of Cornerstone OnDemand ecosystem. Consideration of privacy and security obligations. You've got what it takes if you have Bachelors degree in computer science or equivalent with less than a year of customer facing application support experience. Basic awareness about SaaS, cloud computing, FTP, SSO, SMTP, HTML, etc. Superior written and verbal communication skills. Customer centric mindset, with passion for helping customers and providing excellent customer service. Strong analytical and problem-solving skills. Added Advantage - Familiar with support workflows and processes and experience working with CRM application like Salesforce, in SLA driven ecosystem. The role requires working in 24x7 environment (mostly US shifts) Compensation: INR 35K Per Month + Shift Allowances ( EMEA INR 700/Day , US INR 1200/Day ) + Cabs ( Pick & Drop) + Fully Catered Meals on Board Duration of Internship: 11 Months

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver / No. Performance Parameter / Measure - 1. Process - No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT. 2. Team Management - Productivity, efficiency, absenteeism. 3. Capability development - Triages completed, Technical Test performance Mandatory Skills: Fullstack MEAN. Experience: 5-8 Years.