3623 Product Support Jobs - Page 40

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

What You ll Do Provide real-time end-user support and implement platform changes based on customer requests. Ensure configuration aligns with Sprinklr best practices and specific client requirements. Collaborate with cross-functional teams including developers, QA engineers, product support, and product managers to resolve issues and contribute to product enhancements. Create and maintain detailed documentation, such as knowledge base articles and FAQs, to support both customers and internal teams. Analyze support processes, identify improvement areas, and implement solutions to enhance customer experience and streamline operations. Identify and deploy Tactical Use Cases (TUCs) as needed. Su...

Essential Functions Develops and delivers detailed technology services through managed services project activities requiring specialized knowledge of IQVIAs products and technical expertise. Responsible for identifying additional product/services opportunities for clients and makes decisions within general parameters under broad supervision. Focuses on quality in all aspects of work; follows established standards of excellence. Supports problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment. Supports and resolves Service Requests using the incident management tool, CSM. Coordinate...

Level/Function: Lead Associate, Client Support Services Title: Lead Associate, Client Support Services About BetaNXT BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience. BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses wh...

About the role Currencycloud was acquired by Visa in December 2021. Our Java Engineers are responsible for implementing an industry-leading API that has already processed over 50 billion USD of cross-border transactions for over 5 million end users, and is available to our clients 24x7. But we re not stopping there, and our engineers are at the forefront of taking us forward to meet the demands of even greater scale. Our stack runs on AWS as a set of distributed applications using Kubernetes and a microservice-led architecture. We are also utilising Kafka for our streaming and PACT for Contract testing. What youll get to do: As a Java Engineer you ll play a key role within your cross functio...

You will join the Digital Services team to architect, prototype and productionize Generative AIsolutions that add value across companies instrument and digital product portfolio (e.g., data-driveninsights from analyzers, intelligent documentation, RAG chatbots for product support). You\ll workend-to-end, data pipelines, model training/fine-tuning, MLOps and API deployment. Key responsibilities - Design and implement GenAI/NLP solutions (chatbots, summarization, extraction, RAG pipelines). Build data ingestion and preprocessing pipelines for instrument telemetry, lab results and business data. Fine-tune and evaluate LLMs using frameworks such as Hugging Face Transformers, and implement prompt...

Educational Requirements Bachelor of Engineering Service Line Global Delivery Responsibilities Define product features and workflows using structured prompts for AI agents.Prototype solutions using AI tools and validate outputs with stakeholders.Translate business needs into incremental tasks for agentic execution.Collaborate with architects and engineers to integrate AI-generated features.Facilitate workshops to refine requirements and improve product fit. Additional Responsibilities: Nice to HaveExperience in blended Product ManagerDesigner roles.Exposure to agentic software development workflows. Technical and Professional Requirements: Required SkillsDomain ExpertiseDeep knowledge in one...

About The Role Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We e...

The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. WHAT YOU WILL BE DOING: Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning ...

Role, and Responsibility : i) To work in a Leadership Role as AVP Director GM AGM- Product Management ( S/W Product AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pitch Presentation to Speciality Doctors in Hospitals in Digital Health and Healthcare Industry. The Job Role, designation & compensation Package depend upon your domain expertise as an en...

Role, and Responsibility : i) To work in a Leadership Role as AVP Director GM AGM- Product Management ( S/W Product AI Health products as SaaS, based in our Global Delhi HQ, India. You should have hands-on B2B | B2B2C and B2C Market working experience in India and other global Market in Product Management, Clinical Application Materials in all stages and all types of Cancer and other Chronic Diseases areas, Product Marketing Material development, developing Product Presentations, Pre-sales, Product Launch, Pitch Presentation to Speciality Doctors in Hospitals in Digital Health and Healthcare Industry. The Job Role, designation & compensation Package depend upon your domain expertise as an en...

Function Global Product Management Organization (G-PMO) Functions Objective Enable sales profitably by improving product value to customers and creating new customer segments Brief role description Create a global product roadmap for Oil Free Portable air compressors,taking into consideration the end customer and distributor needs, industrytrends, and competition insights. Initiate and drive product development based on product strategy and newopportunities identified. Provide support to the sales team by launching new products and improvingexisting products with Compelling Value Propositions (C-VAP) for the endcustomers to successfully position ELGis products in the market. Be the global ex...

Role Overview: As a Backend (Physical Design) Principal Engineer specializing in Semiconductor Chip Design, you will lead and coordinate the execution of the back-end stages of integrated circuit development. This role requires a strong technical background in physical design, a deep understanding of semiconductor processes, and exceptional project management skills. You will oversee teams engaged in physical design, synthesis, DFT, place and route, power integrity, and other back-end aspects to ensure the successful realization of semiconductor designs. Additionally, you will oversee product support activities for both Pre-production and Post-production stages, ensuring the successful initi...

Job Description Provide first-level support to users for hardware, software, and network-related issues. Perform initial diagnosis and troubleshooting of hardware, software, network, and peripheral issues (L1 support). Install, configure, and maintain desktop/laptop systems, printers, and other peripherals. Respond to help desk tickets, phone calls, emails, or walk-ups in a timely and professional manner. Log, track, and document all support requests using the organizations ticketing system. Assist in setting up user accounts, email, and software applications. Escalate unresolved issues to L2/L3 support or relevant teams. Maintain an accurate inventory of hardware and software assets. Suppor...

As an L2 Product Support Engineer at Leena AI, you will act as the technical backbone of customer support, resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets, troubleshooting APIs, and collaborating closely with engineering and product teams to provide seamless solutions. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced SaaS environment, and loves collaborating and deep diving with the Engineering team. **Key Responsibilities:** - **Advanced Case Ownership & Resolution** - Manage a queue of escalated technical support tickets from the L1 team and ensure timely, high-quality resolution. - Own issues e...

About the Role We are hiring Technical Analysts with strong SQL and problem-solving skills to support our growing client base. This role involves working with ticketing tools, data analysis, and reporting systems to resolve technical issues and ensure smooth business operations in the logistics technology domain. You will get exposure to WMS (Warehouse Management System) and TMS (Transportation Management System) applications, along with opportunities to expand your knowledge in enterprise-level reporting and automation. Key Responsibilities Manage and resolve support tickets using ticketing systems such as Jira, ServiceNow, or Zoho Desk. Perform SQL operations for troubleshooting, data vali...

Role Overview: The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Key Responsibilities: - Support process by managing transactions as per required quality standards - Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner - Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue - Update own availability in the RAVE system to ensure productivity of the process - Record, track, and document all queries received, problem-solving steps taken and t...

Role Overview: As the Global Product Owner for Trust fees, you play a crucial role in transforming ideas into functional products while navigating through complex challenges. Your main goal is to develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning. Key Responsibilities: - Develop an understanding of the approach to fees in each region, including the services charged for. - Understand the operating models behind fee charging, including various fee platforms. - Drive Trust requirements associated with changes to fee schedules and platforms, including project management and support for end-to-end process changes. - Drive...

As a technology company powering the global travel industry, Sabre leverages next-generation technology to create innovative solutions that address major opportunities and challenges in travel, shaping a more connected and seamless ecosystem. At Sabre, the focus is on connecting people with meaningful moments that matter. **Role Overview:** As a member of the service and support team at Sabre, you will maintain direct communication with customers, both pre-sale and post-sale. Your role will involve providing customer service through various channels such as telephone, email, chat, or social media. You will support the sales team in nurturing positive customer relationships, meeting client ex...

As a Sales Coordinator in the cosmetic manufacturing industry, your role involves supporting the sales team to drive revenue and customer satisfaction by managing administrative tasks, coordinating orders, and maintaining strong client relationships. You will act as a liaison between sales, production, and customers to ensure timely delivery of cosmetic products while meeting quality and compliance standards. Efficient communication and process flow are essential to support sales goals and customer needs. Key Responsibilities: - Assist the sales team in preparing quotes, proposals, and presentations for clients. - Process sales orders accurately, including product specifications, pricing, an...

Position Title: Product Support Executive Life Sciences and Nanoscience Products Location: Delhi NCR Reporting To: Branch Manager Role Objective To drive business growth and customer satisfaction for the Life Sciences and Nanoscience product portfolio by providing technical product support, pre- and post-sales assistance, and achieving defined sales targets in the assigned region. Key Responsibilities Identify, develop, and convert sales opportunities for the product portfolio Achieve monthly and annual sales targets Provide pre-sales consultations, product presentations, and application support Conduct customer visits, demonstrations, and technical discussions Manage customer relationships ...

Job Title: Product Support Engineer USA Location: Rai Sonipat Near Delhi Experience: 2–4 Years Qualification: B. Tech in Mechanical Engineering About the Role: We are looking for a skilled and customer-focused Product Support Engineer to provide technical support and product expertise for our North American clients. The ideal candidate should have a strong mechanical background, excellent problem-solving ability, and good communication skills to coordinate with international customers and internal teams. Key Responsibilities: Provide technical support to customers and partners in North America for product installation, operation, troubleshooting, and maintenance. Collaborate with design, pro...

Provide technical support to customers via phone, email, chat, or other communication channels. Diagnose and troubleshoot product issues and provide solutions to customers. Develop a deep understanding of the company's products and their functionality. Keep up-to-date with new product releases and updates.Escalate complex customer issues to appropriate teams or management as needed.Communicate with customers in a professional and courteous manner. Ensure that customers are informed of the status of their requests and issues. Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seeker...

We are seeking an experienced HighRadius AMS (Application Management Services) Senior Consultant to provide ongoing support, enhancements, and optimization for HighRadius applications at our clients. The Senior Consultant will act as the primary point of contact for system administration, issue resolution, and business process improvements across the Invoice-to-Cash (I2C) cycle. The ideal candidate should have hands-on expertise with HighRadius modules (such as Cash Application, Collections, Credit, or Deductions), strong ERP integration knowledge, and the ability to partner with business stakeholders to ensure seamless system performance and continuous value delivery. Key Responsibilities: ...

We are seeking an experienced HighRadius AMS (Application Management Services) Consultant to provide ongoing support, enhancements, and optimization for HighRadius applications at our clients. The Consultant will act as the primary point of contact for system administration, issue resolution, and business process improvements across the Invoice-to-Cash (I2C) cycle. The ideal candidate should have hands-on expertise with HighRadius modules (such as Cash Application, Collections, Credit, or Deductions), strong ERP integration knowledge, and the ability to partner with business stakeholders to ensure seamless system performance and continuous value delivery. Key Responsibilities: Application Su...