2926 Product Support Jobs - Page 40

First Brands Group, LLC is the parent company of many of the automotive industry's most recognizable OEM and Aftermarket brands. First Brands Group is a privately held organization and leader in automotive repair and maintenance products. Headquartered in Cleveland, Ohio with operations found around the globe, we are a team of professionals dedicated to building profitable, enduring growth among all our customers. We have an immediate opening for a Technical Assistance Agent . (Automotive products) The primary function of this role is to drive customer satisfaction by corresponding with technicians, parts staff, and consumers by phone, e-mail, and live chat on matters such as cataloging, pro...

Sr Product Specialist- POD Team. Experience: 2-5 Years Exp Salary : 5-7 LPA Preferred Notice Period : less than or equal to 30 days Shift : 10:00 AM to 6:00 PM IST Opportunity Type: Office (Bengaluru) Placement Type: Fulltime (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Technical Support AND Customer Service AND Root Cause Analysis MoveInSync (One of Uplers' Clients) is Looking for: Sr Product Specialist- POD Team who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Ov...

Sr Product Specialist- POD Team. Experience: 2-5 Years Exp Salary : 5-7 LPA Preferred Notice Period : less than or equal to 30 days Shift : 10:00 AM to 6:00 PM IST Opportunity Type: Office (Bengaluru) Placement Type: Fulltime (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Technical Support AND Customer Service AND Root Cause Analysis MoveInSync (One of Uplers' Clients) is Looking for: Sr Product Specialist- POD Team who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Ov...

Sr Product Specialist- POD Team. Experience: 2-5 Years Exp Salary : 5-7 LPA Preferred Notice Period : less than or equal to 30 days Shift : 10:00 AM to 6:00 PM IST Opportunity Type: Office (Bengaluru) Placement Type: Fulltime (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Technical Support AND Customer Service AND Root Cause Analysis MoveInSync (One of Uplers' Clients) is Looking for: Sr Product Specialist- POD Team who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Ov...

In this position, the Associate Manager, Product Support is primarily responsible for a team of Product Support Representatives, who will assist customers with the use and usability of our application, troubleshooting and resolving issues while providing exceptional service. Ideally, this person will have domain knowledge in one or all of the following areas: Payroll, Time and Labor/Employee Scheduling, Human Resources, Tax, or Benefits. Primary/ Essential Duties and Key Responsibilities: Manage a team of highly engaged individuals tasked with providing front line Product Support to our UKG Pro customers Provide high level customer satisfaction to the UKG Pro and WFM customer base to ensure ...

UKG is seeking a highly motivated, detail-oriented, and customer-focused professional to join the Global Support team. As a member of this growing team, you will be expected to deliver an efficient and consistent world-class customer experience. Exhibiting high standards of communication and service whilst troubleshooting complex customer issues providing in-depth analysis and expedient resolutions. Duties and Responsibilities: Put the customer in the fore front of everything you do driving world class Customer Satisfaction. Provide exceptional support based on agreed Service Level Agreements (SLAs) and key KPIs. Develop in-depth product knowledge on UKGs HR and Talent Acquisition products. ...

Sr Product Specialist- POD Team. Experience: 2-5 Years Exp Salary : 5-7 LPA Preferred Notice Period : less than or equal to 30 days Shift : 10:00 AM to 6:00 PM IST Opportunity Type: Office (Bengaluru) Placement Type: Fulltime (*Note: This is a requirement for one of Uplers' Clients) Must have skills required : Technical Support AND Customer Service AND Root Cause Analysis MoveInSync (One of Uplers' Clients) is Looking for: Sr Product Specialist- POD Team who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Role Ov...

How you will do it Provide third-level support to branch technicians engineers. Maintain released products Data Pipelines. Liaise with other departments including Product Support, Technical Authors SQA Design software code, technical specifications feasibility study. Participate in Analysis, code unit testing. Identify, analyze, and resolve complex cloud IOT inadequacies. Review and provide feedback on product functional specifications. Participate in assisting Compliance, Approvals, factory testing with any necessary support. Participate in product development meetings, design reviews and code reviews. Prepare the documentation as per ISO QMS guidelines Participate in Quality Management Sys...

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. The service and support team maintains direct contact with customers pre-sale or post-sales or both. Custom...

As a Client Support Specialist at SBNRI, located in Gurgaon with 5 Days Work From Office policy, you will play a crucial role in simplifying banking, investments, and taxation for NRIs. Join our fast-growing fintech startup and become a part of a dynamic and high-growth journey. Your responsibilities will include being the first point of contact for client queries and ensuring timely resolution of any issues that may arise. You will be required to provide technical and product support to clients, ensuring a seamless experience. Collaboration with product and tech teams to resolve issues efficiently will be a key aspect of your role. Furthermore, educating clients on product features and best...

As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality. Growth and Development Opportunities: At UKG, we prioritize your professional growth and development. Our comprehensive onboarding journey includes a paid intensive training and mentoring program, equipping you with the necessary skills for success. We are committed to your continuous development, offering timely training for product enhan...

Join a talented, energetic, and innovative group, leading a group of technical support team managers and teams chartered to provide technical support services to the UKG customer base. Lead talented teams in providing a world-class customer experience in a fast-paced, high-volume environment. Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction whilst improving effectiveness and efficiency. This role will also be responsible for creating an environment which promotes and fosters the development and growth of managers and team members to a sustained high level of performance. This r...

Join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG customer base. Lead your support team in providing a world-class customer experience in a fast-paced, high-volume environment. Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction whilst improving effectiveness and efficiency. This role will also be responsible for creating an environment which promotes and fosters the development and growth of team members to a sustained high level of performance. The Senior Manager of Product Support's leadership will be pivo...

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing s...

Experience: 0-5 years (Freshers with good English can apply)Handle inbound/outbound international calls (US/UK clients)Provide product/service support in EnglishWork in rotational night shifts Required Candidate profile Job Type: Full-time, rotational shifts Great exposure to International BPO industry + high incentives! International BPO - Non-Voice (Chat/Email) Education: Any Graduate / Undergraduate

We are looking for a highly skilled and experienced Staff Product Support Analyst to join our team at Herbalife Int India Pvt Ltd. The ideal candidate will have a strong background in medical services or hospital industry, with excellent analytical and problem-solving skills. Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve product-related issues efficiently. Collaborate with cross-functional teams to identify and implement process improvements. Develop and maintain comprehensive knowledge of products and services. Analyze customer feedback and suggest enhancements to the product support experience. Identify an...

We are looking for a highly skilled and motivated Associate Product Support Analyst to join our team at Herbalife Int India Pvt Ltd. The ideal candidate will have a strong background in medical services or hospital settings, with excellent analytical and problem-solving skills. Roles and Responsibility Provide product support and training to customers on herbal products. Analyze customer feedback and resolve issues related to product quality and efficacy. Collaborate with cross-functional teams to develop new products and improve existing ones. Develop and maintain technical documentation of products and their uses. Conduct market research to stay updated on industry trends and competitor ac...

About the Team: Come join a talented, energetic, and innovative group, managing a support team chartered to provide support services to the UKG Ready customer base. Oversee support resources in providing exceptional customer product support and resolution in a fast paced, high-volume environment. Manage dynamics of the daily operation by driving enhancements within the support center, aligning resources, projects, and training to ensure customer satisfaction. About the Role: The Product Support Representative role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. This position is expected to deliver high quality support to ...

The Senior Manager, Product Support will be responsible for building and leading a team of professionals both directly and through subordinate leaders to provide exemplary support to UKG customers. In this capacity, the Senior Manager will establish team objectives and execute strategic initiatives as directed by senior leadership. This position involves overseeing a segment of the team dedicated to supporting our UKG Pro Workforce Management solution. The Senior Manager will leverage comprehensive expertise in customer support and business operations to ensure optimal outcomes for both customers and the UKrew team. The role requires a holistic approach to monitoring key performance indicato...

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 0-2 year(s) of experience is required Educational Qualification : Bachelor Degree Summary :As an Application Tech Support Practitioner, you will be responsible for providing service desk voice support and man...

Take full ownership and resolve customer issues within defined SLAs. Collaborate (and escalate when required) with Product and Engineering teams to get the right level of support. Minimize escalations on self-handled tickets Follow defined processes to ensure compliance, and highlight improvements to reduce rework and improve turnaround time. Create and maintain SOPs and Knowledge-base articles for the team. Continuously improve technical knowledge and become an expert in the broader JDBC area. Contribute to the team by sharing knowledge and mentoring new hires. What we are looking for Strong understanding of Cloud Technologies, Database concepts (including DB Administration), and technical ...

Responsibilities: Act as the first point of contact for product-related support inquiries (L1). Troubleshoot and resolve moderately complex technical issues (L2), including software configurations, system performance and connectivity problems. Work closely with customers via email, chat and phone to ensure timely resolution of issues. Document known issues, troubleshooting steps and solutions in the knowledge base. Collaborate with product, QA and engineering teams for escalations and bug fixes. Monitor support SLAs and ensure compliance with response/resolution times. Desired qualifications Graduation BE, B.Tech Graduation from Eng. Background Preferred Location and way of working Base loca...

We are seeking a Technical Support - Customer Care Specialist to serve as a primary point of contact for our end-users Our users are students and professional who are preparing for their high-stakes entrance & board examinations They need specialists who can communicate confidently and react quickly to their technical, billing/account, and product usability concerns Our Technical Support - Customer Care Specialists interact daily with our end-users predominantly via email and phone, with the goal of first contact resolution The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pu...

Responsibilities: * Coordinate after sales support, customer service ops. * Manage product & client queries via phone, email & chat. * Resolve issues promptly with issue resolution skills. * Documentation , Inventory , Sales Support Coordination etc

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...