1223 Product Support Jobs - Page 39

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver/No Performance/Parameter/Measure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT 2 Team ManagementProductivity, efficiency, absenteeism 3 Capability developmentTriages completed, Technical Test performance Mandatory Skills: PL-SQL.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll(HCM).

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Associate - API Support Under direct supervision, Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services customers. Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards. Serves as the first point of contact for Sabre Web Services customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those. This process involves validating XML files and schemas, reproducing customers scenarios to troubleshoot and/or find possible web services issues. Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible. Job Requirements 2 years to 4 years hands on experience is must Core Skills Desire to work in a strategic problem-solving and customer support role. Excellent communication skills (written and verbal) Proficient fluency in written and spoken English is required. Ability to absorb knowledge easily over a short period of time. Attention to detail and ability to multi-task. Ability to work in a team environment. Technical Skills Knowledge of technical languages as XML, SOAP, REST or HTML is a plus. Experience in writing clear, concise, and comprehensive technical documents and user guides is a plus. Ideal candidate background Experience in Programming, Computer Science, Engineering, or a related subject. Knowledge of web development/online programming languages. Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays. . .

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Retail Banking (Card Operations).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Retail Banking (Card Operations).

Role & responsibilities Must have knowledge of IEC-61439 design standard. Good presentation skills & network across consultant, contractor & end users of LV business. Knowledge of tender specification, compliance, costing & switchgear selection. Base location will be in Ahmedabad, Gujrat & need comfortable for travel within Gujrat/Maharashtra region.

Support technical sales & client engagement Understanding customer requirements, suggesting suitable industrial products or solutions, & coordinating with the sales & technical teams Assist in preparing technical proposals, ensuring timely follow-up. Required Candidate profile Good communication skills & problem-solving skills. Negotiation skills.

What Youll Do The Technical Support Engineer is the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution. You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple time zones. You will report to Manager, Product Support What Your Responsibilities Will Be You will be front line contact for external customers by answering technical support telephone calls, chats and emails Answer questions and troubleshoot issues related to use of SaaS software applications You will be a contact for external customers by answering technical support telephone calls, chats, and emails. Oversee Tier 2 AvaTax and related Connector technical issues through resolution. Attain intermediate/experienced proficiency in the primary tasks and technical workings for AvaTax and related Connectors, and all Avalara services. Comprehend technical interoperability for products in Avalara Portfolio. Manage personal ticket workload to meet department Service level agreements and CSAT goals, with expected clarity and quality of documentation. Collaborate with Tier 1/2 teams and the department QA team for process improvement and training. Set up test environments to verify reported software bugs and record in our issue tracking system Jira. What Youll Need to be Successful 3+ years in a technical support environment supporting software or SaaS products. In depth technical expertise in Application Support or Product Support Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems. Willingness to work in 24/7 environment.#LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. 3+ years in a technical support environment supporting software or SaaS products. In depth technical expertise in Application Support or Product Support Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, SageX, Salesforce, Magento, Oracle, Shopify, or similar systems. Willingness to work in 24/7 environment.#LI-Onsite You will be front line contact for external customers by answering technical support telephone calls, chats and emails Answer questions and troubleshoot issues related to use of SaaS software applications You will be a contact for external customers by answering technical support telephone calls, chats, and emails. Oversee Tier 2 AvaTax and related Connector technical issues through resolution. Attain intermediate/experienced proficiency in the primary tasks and technical workings for AvaTax and related Connectors, and all Avalara services. Comprehend technical interoperability for products in Avalara Portfolio. Manage personal ticket workload to meet department Service level agreements and CSAT goals, with expected clarity and quality of documentation. Collaborate with Tier 1/2 teams and the department QA team for process improvement and training. Set up test environments to verify reported software bugs and record in our issue tracking system Jira.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Senior Adoption Engineer is a member of a team of engineers and will apply knowledge of design principles, practices in the implementation of complex, enterprise-scale software systems. You will be responsible for Software Delivery : Hands on design delivery of software components, self-service APIs, tools, UIs, and automation with skills and knowledge to understand the designing of the software Customer Engagement Relationship Management : Engage customers of navify Platform and build maintain strong relationships with them. Demonstrate use of platform software services/components and their value in a professional service delivery approach. Establish and maintain communication with the platform customers. Customer Advocacy: Serve as a voice of the customer to platform teams, gathering and sharing feedback, needs/requirements, expectations, and experience from customers. Adoption Planning and Management: Develop adoption plans and drive track platform adoption. Documentation/Community Portals : Maintain information site, blogs, developer documentation, learning portal, community portal, and general content management. Technical Product Suppor t: Lead the initiatives in technical support and training on the navify Platform to educate customers, guide and suggest solutions, and help them understand best ways to utilize the platform based on their business needs. Leadership: Promote a culture that values technical excellence together with support and compassion for customers and team members Your profile BS/MS degree in Computer Science or directly related discipline 4+ years of hands-on industry experience as a software engineer Provide mentorship to junior engineers in the team Participate in architecture and design discussions to come up with the most effective technical solution Have the ability to influence a domain within the team Have successfully built, deployed, and supported an enterprise-scale web application in the cloud (AWS preferred) Ideally have the full-stack experience, with expertise in at least one layer Hands-on software development experience in either Java or C++/C# with expertise in at least one Hands-on software development experience in JavaScript with a modern MVC framework (e.g. Angular, React, etc.) Hands-on experience building micro services, knowledge of Docker Experience with Kubernetes Quick learner with the ability to understand complex workflows and develop and validate innovative solutions to solve difficult problems Experience in healthcare is not required, but familiarity with healthcare data and workflows is a plus (e.g. HL7, IHE) Experience supporting and working with customer development teams Nice to have: Node.js and React.js (Nice to have) Python Who we are A healthier future drives us to innovate. Together, more than 100 000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let s build a healthier future, together. Roche is an Equal Opportunity Employer. "

Job Type: Regular Employee Role: People Manager Experience: 15+ years of professional experience in Information Technology, with a minimum of 5 + years people management/leadership. Applicants are required to read, write, and speak the English language. Location: Hyderabad, Bangalore, Noida Post Title: Senior Manager, CSS Global SaaS Apps Delivery - India Job Description Do you want to work with exciting customers across all sectors in the industry If you have a passion for tech, a customer-centric approach, and a background in team management, services, service delivery and Cloud Technologies , come and grow your career with us. Join us! Oracle is a technology leader that s changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We re looking for an experienced and self-motivated leader to lead a team of technical subject matter experts located in Europe as our Engineer Manager. Join our Global CSS leardership team and actively contribute to accelerating our customers success by leading our team of highly skilled technical experts who build and maintain our clients technical landscapes through tailored support services. https: / / www.oracle.com / customer-success / You will be a member of leadership and management of engineering team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracles products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term. Directly manages engineers/System Analysts, etc. with operational focus on multiple accounts, products/solutions or a combination thereof. Personal objectives typically defined as a "roll-up" of all delivery resources reporting to the Delivery Leader. Understands own product/solutions portfolio extremely well and knows how to win relative to competition. Responsible for providing coaching, mentoring and helping team attain a high degree of customer satisfaction. Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit. Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met. Attains results within Oracle management policies and practices. Executes company policies that affect immediate operation(s) and may have company-wide effect. The role has responsibility to deliver services to customers all over NA, EMEA, LAD and APAC. Regular interaction with the internal account teams. Manages 12x7 model of remote delivery. General and Core Requirements: The background you should have for this job Minimum 10 years IT organization background. Proven experience of working within a strategic resourcing and delivery environment Lead and Managed a Team of 10+ members. Have experience in leveraging onshore and offshore teams, in multi-culture environment. Relevant technical knowhow and experience in Oracle products/technologies including Oracle EBS/ Fusion SaaS/ PeopleSoft, Cloud/OCI as well as people management experience, Project Management (PMP) certification or extensive Project Management experience, would be an advantage. Other related Technologies: Multi Cloud and Hybrid solutions. Solution designs and multi-Cloud integrations DevOps, AI and ML Strong EBS /Fusion is strongly recommended. Below mentioned Key Credentials with proven track record is needed: Working globally Building efficient delivery/virtual capabilities and teams Customer Management Supporting Sales, Presales and Project Managers Engineering Service Scoping Customer Focus Leadership / Leading Change Managing teams performance Promoting Business Ethics Problem Solving and Innovation High Communication quality Services delivery quality Resource Utilization Development Planning and Organizing Delivery Management Automation and Tooling Escalation Management What you will do Lead and develop a team of technical subject matter experts, responsible for working with customers to give the guidance and support the operation of different areas and services of Oracle database (offshore and onsite delivery, On premise and over cloud), delivering services that drive customer success and innovation. Being an active contributor in the CSS Business and Portfolio development. You will be measured on Customer satisfaction (internal and external customers), retention and growth, team utilisation, team development and retention, Practice development and XLOB collaboration including Product Management, Customer Success Leadership and Product Support, Consulting. Thrive in this crucial role! Scope of the role Be responsible for the successful technical delivery of CSS contracts into designated customer accounts within one or more country/region, covering core Data Management Pillar. Form part of the global CSS management team, with shared accountability for technical capability Be accountable as the point of contact, within the region/technology, to assure appropriate technical skills and resource coverage to fulfil CSS delivery commitments in the most efficient way - whether they be on-site, remote or third party Lead service/product development activities/initiatives as required Drive skills development of team members in line with CSS objectives, and their personal development plans, career goals (Individual contributors) Engage closely with the regional CSS TAM Organization and CSS Sales to understand and provide the resources and the skills needed to deliver proper, effective and efficient CSS Services Collaborate closely with other managers within the support organization. Develop strong relationships with partner organizations and other third parties as required to extend, in a flexible way, CSS delivery capacity Responsibilities Regular interaction with Sales, Presales, delivery teams to ensure appropriate solutions are being identified and implemented Active participation with the relevant regional and global collaboration programs to oversee the sharing of best practices, technical knowledge and experience among the ASE community Assist in developing business models in a variety of situations that impact customers and Oracle positively Provide leadership and direction to the team with coaching and mentoring capabilities Appraisal of their directs, setting of realistic measurable objectives and agreed personal development plans Ensure Team Utilisation, Global Centres Usage and Delivery cost are aligned with agreed targets and anomalies are identified and act upon Evangelize the value of Customer Success Services to the customer base and other lines of the Oracle business Act as a senior management point for escalation of customer issues Ensures the proper technical resource allocation to CSS service Understands Oracle s and CSS product/solutions portfolio and knows how to win relative to competition. Ensure the managers and the team leaders validate and improve the quality of CSS processes and services as agreed by CSS leadership Ensure the team contributes to the wider development of services/product development activities/initiatives to contribute to customer success and business generation Key Strategic Deliverables: Driving Growth (enhance delivery capabilities, identify new opportunities, reduce expenses) Innovation (New Services, Process automation, New Tools, Product innovation, Build Competency). Enhance Visibility (Customer visibility, internal visibility). People Focus (Career development, Performance management) Operational Excellence (24x7 Operations, Fixed Scope services, Quality improvement) Achieve Revenue target. Achieve margin % target. Measurements Achieve quantitative objectives. The main KPIs for the role are: Team Utilization % Global Centers contribution % Staff development and retention Other Qualifications : MBA or/and PMP is recommended. 15+ years of professional experience in Information Technology, with a minimum of 5 + years people management and project/customer/account management experience in a IT consulting/Professional Services organization preferred: Experience handling service contracts, tracking project expenses and profitability analysis of specific engagements Experience with large scale IT implementations at Customers that involves one or more core set of Oracle Applications modules Ability to spot proactive services to the benefit of customer Solid presentation skills and the ability to adjust communication content to a wide range of audiences (e.g. layperson, engineers and C-level executives) Experience in leading to digital/cloud transformation of a technical team Familiarity with Amazon Web Services, Azure, Google Cloud, or similar cloud platforms would be of advantage. Experience on leading deployment of Cloud solutions Career Level - M3 Career Level - M3 Job Type: Regular Employee Role: People Manager Experience: 15+ years of professional experience in Information Technology, with a minimum of 5 + years people management/leadership. Applicants are required to read, write, and speak the English language. Location: Hyderabad, Bangalore, Noida Post Title: Senior Manager, CSS Global SaaS Apps Delivery - India Job Description Do you want to work with exciting customers across all sectors in the industry If you have a passion for tech, a customer-centric approach, and a background in team management, services, service delivery and Cloud Technologies , come and grow your career with us. Join us! Oracle is a technology leader that s changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world. We re looking for an experienced and self-motivated leader to lead a team of technical subject matter experts located in Europe as our Engineer Manager. Join our Global CSS leardership team and actively contribute to accelerating our customers success by leading our team of highly skilled technical experts who build and maintain our clients technical landscapes through tailored support services. https: / / www.oracle.com / customer-success / You will be a member of leadership and management of engineering team responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products. Responsibilities may be defined by named accounts, geography, product/solutions, or some combination thereof. Recruits, retains, develops, coaches, motivates, and generally manages multiple Account Management and/or Technical delivery resources to attain/exceed defined customer objectives. Responsible for driving a high degree of satisfaction with Oracles products and related implementation services and ensuring referenceability for continued profitable revenue streams over the long term. Directly manages engineers/System Analysts, etc. with operational focus on multiple accounts, products/solutions or a combination thereof. Personal objectives typically defined as a "roll-up" of all delivery resources reporting to the Delivery Leader. Understands own product/solutions portfolio extremely well and knows how to win relative to competition. Responsible for providing coaching, mentoring and helping team attain a high degree of customer satisfaction. Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit. Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization. Interaction with Sales, Delivery account team and customer teams to ensure appropriate solutions are being identified and needs met. Attains results within Oracle management policies and practices. Executes company policies that affect immediate operation(s) and may have company-wide effect. The role has responsibility to deliver services to customers all over NA, EMEA, LAD and APAC. Regular interaction with the internal account teams. Manages 12x7 model of remote delivery. General and Core Requirements: The background you should have for this job Minimum 10 years IT organization background. Proven experience of working within a strategic resourcing and delivery environment Lead and Managed a Team of 10+ members. Have experience in leveraging onshore and offshore teams, in multi-culture environment. Relevant technical knowhow and experience in Oracle products/technologies including Oracle EBS/ Fusion SaaS/ PeopleSoft, Cloud/OCI as well as people management experience, Project Management (PMP) certification or extensive Project Management experience, would be an advantage. Other related Technologies: Multi Cloud and Hybrid solutions. Solution designs and multi-Cloud integrations DevOps, AI and ML Strong EBS /Fusion is strongly recommended. Below mentioned Key Credentials with proven track record is needed: Working globally Building efficient delivery/virtual capabilities and teams Customer Management Supporting Sales, Presales and Project Managers Engineering Service Scoping Customer Focus Leadership / Leading Change Managing teams performance Promoting Business Ethics Problem Solving and Innovation High Communication quality Services delivery quality Resource Utilization Development Planning and Organizing Delivery Management Automation and Tooling Escalation Management What you will do Lead and develop a team of technical subject matter experts, responsible for working with customers to give the guidance and support the operation of different areas and services of Oracle database (offshore and onsite delivery, On premise and over cloud), delivering services that drive customer success and innovation. Being an active contributor in the CSS Business and Portfolio development. You will be measured on Customer satisfaction (internal and external customers), retention and growth, team utilisation, team development and retention, Practice development and XLOB collaboration including Product Management, Customer Success Leadership and Product Support, Consulting. Thrive in this crucial role! Scope of the role Be responsible for the successful technical delivery of CSS contracts into designated customer accounts within one or more country/region, covering core Data Management Pillar. Form part of the global CSS management team, with shared accountability for technical capability Be accountable as the point of contact, within the region/technology, to assure appropriate technical skills and resource coverage to fulfil CSS delivery commitments in the most efficient way - whether they be on-site, remote or third party Lead service/product development activities/initiatives as required Drive skills development of team members in line with CSS objectives, and their personal development plans, career goals (Individual contributors) Engage closely with the regional CSS TAM Organization and CSS Sales to understand and provide the resources and the skills needed to deliver proper, effective and efficient CSS Services Collaborate closely with other managers within the support organization. Develop strong relationships with partner organizations and other third parties as required to extend, in a flexible way, CSS delivery capacity Responsibilities Regular interaction with Sales, Presales, delivery teams to ensure appropriate solutions are being identified and implemented Active participation with the relevant regional and global collaboration programs to oversee the sharing of best practices, technical knowledge and experience among the ASE community Assist in developing business models in a variety of situations that impact customers and Oracle positively Provide leadership and direction to the team with coaching and mentoring capabilities Appraisal of their directs, setting of realistic measurable objectives and agreed personal development plans Ensure Team Utilisation, Global Centres Usage and Delivery cost are aligned with agreed targets and anomalies are identified and act upon Evangelize the value of Customer Success Services to the customer base and other lines of the Oracle business Act as a senior management point for escalation of customer issues Ensures the proper technical resource allocation to CSS service Understands Oracle s and CSS product/solutions portfolio and knows how to win relative to competition. Ensure the managers and the team leaders validate and improve the quality of CSS processes and services as agreed by CSS leadership Ensure the team contributes to the wider development of services/product development activities/initiatives to contribute to customer success and business generation Key Strategic Deliverables: Driving Growth (enhance delivery capabilities, identify new opportunities, reduce expenses) Innovation (New Services, Process automation, New Tools, Product innovation, Build Competency). Enhance Visibility (Customer visibility, internal visibility). People Focus (Career development, Performance management) Operational Excellence (24x7 Operations, Fixed Scope services, Quality improvement) Achieve Revenue target. Achieve margin % target. Measurements Achieve quantitative objectives. The main KPIs for the role are: Team Utilization % Global Centers contribution % Staff development and retention Other Qualifications : MBA or/and PMP is recommended. 15+ years of professional experience in Information Technology, with a minimum of 5 + years people management and project/customer/account management experience in a IT consulting/Professional Services organization preferred: Experience handling service contracts, tracking project expenses and profitability analysis of specific engagements Experience with large scale IT implementations at Customers that involves one or more core set of Oracle Applications modules Ability to spot proactive services to the benefit of customer Solid presentation skills and the ability to adjust communication content to a wide range of audiences (e.g. layperson, engineers and C-level executives) Experience in leading to digital/cloud transformation of a technical team Familiarity with Amazon Web Services, Azure, Google Cloud, or similar cloud platforms would be of advantage. Experience on leading deployment of Cloud solutions

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The Senior Adoption Engineer is a member of a team of engineers and will apply knowledge of design principles, practices in the implementation of complex, enterprise-scale software systems. You will be responsible for Software Delivery : Hands on design delivery of software components, self-service APIs, tools, UIs, and automation with skills and knowledge to understand the designing of the software Customer Engagement Relationship Management : Engage customers of navify Platform and build maintain strong relationships with them. Demonstrate use of platform software services/components and their value in a professional service delivery approach. Establish and maintain communication with the platform customers. Customer Advocacy: Serve as a voice of the customer to platform teams, gathering and sharing feedback, needs/requirements, expectations, and experience from customers. Adoption Planning and Management: Develop adoption plans and drive track platform adoption. Documentation/Community Portals : Maintain information site, blogs, developer documentation, learning portal, community portal, and general content management. Technical Product Suppor t: Lead the initiatives in technical support and training on the navify Platform to educate customers, guide and suggest solutions, and help them understand best ways to utilize the platform based on their business needs. Leadership: Promote a culture that values technical excellence together with support and compassion for customers and team members Your profile BS/MS degree in Computer Science or directly related discipline 4+ years of hands-on industry experience as a software engineer Provide mentorship to junior engineers in the team Participate in architecture and design discussions to come up with the most effective technical solution Have the ability to influence a domain within the team Have successfully built, deployed, and supported an enterprise-scale web application in the cloud (AWS preferred) Ideally have the full-stack experience, with expertise in at least one layer Hands-on software development experience in either Java or C++/C# with expertise in at least one Hands-on software development experience in JavaScript with a modern MVC framework (e.g. Angular, React, etc.) Hands-on experience building micro services, knowledge of Docker Experience with Kubernetes Quick learner with the ability to understand complex workflows and develop and validate innovative solutions to solve difficult problems Experience in healthcare is not required, but familiarity with healthcare data and workflows is a plus (e.g. HL7, IHE) Experience supporting and working with customer development teams Nice to have: Node.js and React.js (Nice to have) Python Who we are . Let s build a healthier future, together. Roche is an Equal Opportunity Employer. "

Position Overview Product Support Specialist acts as front-line support for our global network of users and works hard to provide an excellent experience for the Audit suite of products. Representatives are required to conduct themselves in a professional manner by providing accurate, timely information about Audit to both internal and external users. About the Role: In this opportunity as Product Support Specialist , you will: Act as point of contact for troubleshooting, diagnosis, and escalation of technical support queries related to all Audit products via phone, email or other media types as available . Resolve all technical and service issues related to all Audit products utilizing excellent customer service skills, problem solving skills, techni cal thinking/reasoning skills, and a high level of individual discretion to ensure outcomes of customer satisfaction and Thomson Reuters business success. Accurately document all customer contacts, resolution steps, and gather customer feedback to enhance products and services . Achieve all department assigned metrics . Report and escalate issues leading to recurring technical problems. Continuously increase technical aptitude and customer service skills , as well as improve organizational performance by identifying efficiencies in workflow introducing policy/procedure changes. Develop or suggest Knowledgebase articles for internal and external users. Create support documentation for troubleshooting, training, and other areas as needed . Educate self and colleagues on new releases , t est functionality and report on issues found during product releases . Promote usage of our public help center to users to encourage self-help on support queries . Ability to flex working hours to accommodate busy periods and react with increased productivity . About You: You are fit for the role if your background includes: Minimum: 2 years experience in a customer facing position or equivalent experience desired . 2- or 4-year technical degr ee preferred. Must be a bachelors degree holder. E xperience in technical support via phones , chat, emails or in person. Fluent written and verbal communication skills in English Strong problem solving, analysis, design, and testing skills. Quick learner, eager to leverage new technologies in a dynamic team environment . Commitment to customers . Proven experience owning issues to resolution . Demonstrate good time management skills. Work as part of a team independentl y in a dynamic, fast-paced environment. Preferred to have experience working with Microsoft office suite. Preferred to have financial services and/or accounting industry experience Preferred to have experience with tax research software is highly beneficial Preferred to have t echnical Support/IT helpdesk experience #LI-GR1 What s in it For You Hybrid Work Model: We ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here . Learn more on how to protect yourself from fraudulent job postings here . More information about Thomson Reuters can be found on thomsonreuters.com.

Job Summary The Technical Support Manager directly manages a team of Technical Support and Escalation Engineers whose primary focus is troubleshooting, repairing, debugging and diagnosing incidents with NetApp products. This can include hardware, software, and multi-system/multi-vendor/multi-network interoperability issues. The Technical Support Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business. They will establish and maintain relationships with internal stakeholders, including Senior Management, Critical Case Team, Support Account Managers and Sales in order to drive operational excellence within support. This position is specifically focused on management of engineers responsible for the Hardware team. Job Requirements A major part of your responsibility will be to provide oversight to a group or groups of Technical Support Engineers and Escalation Engineers responsible for: • Resolving customer problems that come in via the telephone, the web, chat or AutoSupport • Researching customer issues in a timely manner and follow up directly with the customer with recommendations and action plans. • Creating new knowledgebase articles to capture new learnings for reuse throughout the center. • Participating in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complimentary storage applications. • Responding to situations where NetApp product support has been unable to solve customer’s technical issues. • Providing a high level of proactive and reactive services by building relationships with the customer to best serve their needs Job Requirements • Excellent written and verbal communication skills. • Good interpersonal communication and customer service skills are needed in order work successfully with customers in high stress and/or ambiguous situations. • A clear understanding of the product development cycle, technical requirements and project management. • Experience and strong understanding of Storage Hardware, Software, Cloud and Virtualization technology • A strong understanding of concepts related to computer architecture through implementation. • A demonstrated ability to function successfully as a leader. • Responsibility & Interaction o This position is responsible for managing many tasks within a large group or department. o Align local targets to business goals o The potential impact of decisions made by this individual will be mostly operational with some financial. o This individual will apply attained experience and knowledge to address issues that are diverse in scope, and resolve problems through short- and mid-term planning. Education • A minimum of 1 to 5 years of experience as a people leader is required. • Demonstrated ability to manage multiple projects is required.

Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Personal Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients business needs. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes.Must have skills :P&C Insurance Specialty Lines and Hands-on experience with any COTS (Commercial Off-The-Shelf) products. Good to have skills:Guidewire.Minimum 5 year(s) of experience is required. Educational Qualification :Minimum 15 years of fulltime education or Diploma in InsuranceJob Requirements:Role requires you to do analysis and solving of complex business problems.Should possess strong understanding of P&C Insurance Specialty lines like Cyber, Environment liability, Management & Professional Liability and coverages which are tailored to address specific risks and customers requirement.Experience on P&C Specialty Line underwriting process of specialty products,Collaborate with cross-functional teams to analyze business processes and systems, identifying areas for improvement and recommending solutions.Design and implement business processes and systems, ensuring alignment with customer requirements and organizational goals.Perform and Conduct gap analysis as-is and to-be and identify areas for change requirements.Provide Product support during testing and implementation phases of projects.Design, develop, and configure software systems to meet speed to market and/or client requirements with end-to-end from analysis, design, implementation, quality assurance(including testing),to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Technical Experience :Candidate must have strong Specialty insurance knowledge and technical knowledge of process flow in application.Work closely with quality assurance team to ensure high quality delivery for web applications.Experience with Guidewire is good to have.Ability to provide Training and Support to fellow Peers and Automation teams about existing/new processes to provide ongoing support and assistance to claims teams as needed. Work closely with multiple stakeholders for System Integration - IT teams to ensure that software and technology solutions align with business requirements, participate in the design and implementation of claims management systems. Professional Attributes:Strong analysis skills.Written and verbal communication.Can work in close collaboration with Team.Commitment to quality. Qualification 15 years full time education

Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Commercial Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients business needs. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes.Must have skills :P&C Insurance Specialty Lines and Hands-on experience with any COTS (Commercial Off-The-Shelf) products. Good to have skills:Guidewire.Minimum 5 year(s) of experience is required. Educational Qualification :Minimum 15 years of fulltime education or Diploma in InsuranceJob Requirements:Role requires you to do analysis and solving of complex business problems.Should possess strong understanding of P&C Insurance Specialty lines like Cyber, Environment liability, Management & Professional Liability and coverages which are tailored to address specific risks and customers requirement.Experience on P&C Specialty Line underwriting process of specialty products,Collaborate with cross-functional teams to analyze business processes and systems, identifying areas for improvement and recommending solutions.Design and implement business processes and systems, ensuring alignment with customer requirements and organizational goals.Perform and Conduct gap analysis as-is and to-be and identify areas for change requirements.Provide Product support during testing and implementation phases of projects.Design, develop, and configure software systems to meet speed to market and/or client requirements with end-to-end from analysis, design, implementation, quality assurance(including testing),to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Technical Experience :Candidate must have strong Specialty insurance knowledge and technical knowledge of process flow in application.Work closely with quality assurance team to ensure high quality delivery for web applications.Experience with Guidewire is good to have.Ability to provide Training and Support to fellow Peers and Automation teams about existing/new processes to provide ongoing support and assistance to claims teams as needed. Work closely with multiple stakeholders for System Integration - IT teams to ensure that software and technology solutions align with business requirements, participate in the design and implementation of claims management systems. Professional Attributes:Strong analysis skills.Written and verbal communication.Can work in close collaboration with Team.Commitment to quality. Qualification 15 years full time education

About Company and Profile Frootle India Private Limited is in the business of curating innovative Home, Kitchen and Wellness brands. We are the exclusive Indian partner for 19 international brands. With over 300+ dedicated team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful. Some of the well-known brands are: 1. Ecovacs - Robotic Vacuum Cleaners 2. Kuvings - Cold press Juicers, Blenders 3. Coway - Air purifiers 4. Instant Brands - Electric Pressure Cooker and Air Fryer 5. EcoFlow - Portable Power Stations & home backup solution 6. XGIMI - Smart Portable Projectors 7. Laifen - Smart Hair Dryers 8. Cosori - Air Fryers 9. Levoit - Air Purifiers 10. Laurastar - Hygienic Steamers and Steam Iron Company Website: www.frootleindia.com We are looking for enthusiastic engineers who want to build their career in core engineering profile with these global brands pioneering in latest industry technology. Roles and Responsibilities Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other team members to ensure that services are delivered effectively. Promptly following up on service requests and close them effectively by visiting customer. Delivering demonstrations to ensure that customers are educated on safe and effective equipment use. Build and maintain relationships and rapport with customers. Ensure customer satisfaction and good experience. Coordinating and facilitating a smooth flow of communication within the internal teams. Retain existing customers and increase brand loyalty Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share it with our Product, Sales, and Marketing teams. Manage customer relationships and create repeat purchase Required Candidate profile A bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics Engineering Excellent verbal, listening, and customer service skills. Ability to identify problems and solve it proactively Ability to remain patient and professional under pressure. Superb work ethic and a growth mindset. The ability to convince and explain technical information to customers. The ability to teardown product and understand parts involved and how it works. English & Local Regional Language Mandatory Vehicle (2-wheeler) Mandatory . Immediate joining. Perks and Benefits - Performance based Incentives (Best in the industry) - Complete travel allowance - Paid Sick Leaves - Performance Bonus (No Limits) - Complete Training with Industry experts - Health Insurance for you & your Spouse (Upto 3 Lacs.) and Accidental Insurance cover for you (Upto 10 Lacs.)

About Company and Profile Frootle India Private Limited is in the business of curating innovative Home, Kitchen and Wellness brands. We are the exclusive Indian partner for 19 international brands. With over 300+ dedicated team members spread across the nation, our mission is simple: to ensure every customer's experience is nothing short of delightful. Some of the well-known brands are: 1. Ecovacs - Robotic Vacuum Cleaners 2. Kuvings - Cold press Juicers, Blenders 3. Coway - Air purifiers 4. Instant Brands - Electric Pressure Cooker and Air Fryer 5. EcoFlow - Portable Power Stations & home backup solution 6. XGIMI - Smart Portable Projectors 7. Laifen - Smart Hair Dryers 8. Cosori - Air Fryers 9. Levoit - Air Purifiers 10. Laurastar - Hygienic Steamers and Steam Iron Company Website: www.frootleindia.com We are looking for enthusiastic engineers who want to build their career in core engineering profile with these global brands pioneering in latest industry technology. Roles and Responsibilities Using various strategies and tools to provide effective solutions to customers' concerns. Communicating with clients, engineers, and other team members to ensure that services are delivered effectively. Promptly following up on service requests and close them effectively by visiting customer. Delivering demonstrations to ensure that customers are educated on safe and effective equipment use. Build and maintain relationships and rapport with customers. Ensure customer satisfaction and good experience. Coordinating and facilitating a smooth flow of communication within the internal teams. Retain existing customers and increase brand loyalty Inform customers about new features and functionalities. Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share it with our Product, Sales, and Marketing teams. Manage customer relationships and create repeat purchase Required Candidate profile A bachelor's degree in Mechanical/Electronics/Mechatronics/Robotics Engineering Excellent verbal, listening, and customer service skills. Ability to identify problems and solve it proactively Ability to remain patient and professional under pressure. Superb work ethic and a growth mindset. The ability to convince and explain technical information to customers. The ability to teardown product and understand parts involved and how it works. English & Local Regional Language Mandatory Vehicle (2-wheeler) Mandatory . Immediate joining. Perks and Benefits - Performance based Incentives (Best in the industry) - Complete Travel Reimbursement - Paid Sick Leaves - Complete Training with Industry experts - Medical Insurance, Accidental insurance and Term Insurance covered.

Job Description POSITION TITLE (ENGLISH): Product Support Specialist REPORTING TO: Manager REPORTING LOCATION: Bangalore, India WORKING LOCATION: Bangalore, India NUMBER OF FTEs UNDER RESPONSIBILITY: Job description: Very good communication and interpersonal relation skills in an international environment, Ability to adapt and work with either technical or business people At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail). Up to 2 years work experience in an Enterprise application support environment would be a plus. Exposure working in IIS hosted web application is preferred. Good understanding of Windows Server & MS SQL Server concepts is required. Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems. Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus. Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets. Log tickets based on end user requests to resolve queries within SLA. Perform initial investigations to identify origins of issues. Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA. Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA. Build, maintain and communicate weekly & Monthly statistics to management. Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders. A chance to become part of a highly motivated international team of professionals. QUALIFICATIONS AND EXPERIENCE REQUIRED: Experience between 2 years to 4 years. Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage. Experience working with customers from European region would be a plus. Qualifications BE/MCA or any other equivalent degree with required experience.

Who we are About the role: Samsara Technologies India Private Limited is looking for an experienced support engineer to join our Global Technical Support organization as a Product Support Engineer - Safety. In this role, you will be responsible for resolving mission-critical issues across the entire Safety solutions stack, including full-stack, firmware, and hardware, ensuring system reliability and performance. You will provide debugging, failure analysis, and design feedback to our Software Engineering teams with the primary goal of improving product quality to ensure world-class customer experience. This role is a combination of troubleshooting and creative problem solving with a strong customer focus. We are looking for hands-on engineers who are passionate about Samsara s mission with an attitude to resolve issues with a sense of urgency. This role will have a dotted line to the Support Director based in India and will require you to work from our Bengaluru office as needed to handle on-site training. You must reside within a 1.5 hour commuting distance from the office. Relocation assistance will not be provided for this role. This is a hybrid position, based in our Bengaluru office, requiring you to participate in an on-call rotation schedule to triage and manage high-severity issues and outages. You should apply if: You want to impact the industries that run our world: Your efforts will result in real-world impact helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. You are the architect of your own career: If you put in the work, this role won t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. You re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: Identify and resolve cloud application issues for Samsara customers related to performance, roles & permissions, and reports Identify and resolve complex issues related to our Safety solution for post-sales customers across the mobile app, dashboard, and hardware products Analyze cloud data and logs to drive quality improvement Serve as a subject matter expert and educator to our global customer support team Analyze product support trends and partner with the R&D team to build a world-class customer solution Lead post-mortem analyses to identify learnings, root causes, systematic patterns that need attention, improvement opportunities, and relevant trends Collaborate with engineering teams to troubleshoot and resolve product issues, ensuring swift recovery from customer-facing outages and maintaining system reliability Champion, role model, and embed Samsara s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices Minimum requirements for the role: Bachelor s degree in computer science, software engineering, or related field 5+ years of experience in a technical role supporting products within distributed systems, utilizing a comprehensive solution stack across software and hardware, with cross-functional collaboration Proficient in data analytics tools like Databricks and Tableau Experience with SQL and Python Prior technical support experience required Strong problem-solving skills Fluent in English with excellent communication and customer service skills Resourceful, creative, and able to form strong relationships with R&D and product team Able to work in a fast-paced environment Experience in direct customer interaction, incident response, and 24/7 on-call support is essential An ideal candidate also has: 5+ years of experience in product support, software development or systems engineering for cloud based products Executive presence & communication - excellent written and verbal communication skills tailored to a senior leadership audience Ability to drive outcomes without authority - strong project management skills necessary to prioritize, delegate, and drive action across departments Operational urgency - you have hands-on experience delivering business results under tight timelines Technical know-how - you re comfortable interfacing with engineers, translating complex technical concepts into everyday language, and working with SaaS systems Levelheadedness - you re self-assured and calm amidst high pressure situations Strong bias for action, ability to deep-dive, insistence on the highest standards and work in a hyper-growth environment with shifting priorities .

Project Role : Product Owner Project Role Description : Drives the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients needs and wants. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes. Must have skills : Personal Insurance Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Project Role:Product Owner Project Role Description:Drive the vision for the product by being the voice of the customer, following a human-centered design approach. Shapes and manages the product roadmap and product backlog and ensures the product team consistently deliver on the clients business needs. Validates and tests ideas through recurrent feedback loops to ensure knowledge discovery informs timely direction changes.Must have skills :P&C Insurance Specialty Lines and Hands-on experience with any COTS (Commercial Off-The-Shelf) products. Good to have skills:Guidewire.Minimum 5 year(s) of experience is required. Educational Qualification :Minimum 15 years of fulltime education or Diploma in InsuranceJob Requirements:Role requires you to do analysis and solving of complex business problems.Should possess strong understanding of P&C Insurance Specialty lines like Cyber, Environment liability, Management & Professional Liability and coverages which are tailored to address specific risks and customers requirement.Experience on P&C Specialty Line underwriting process of specialty products,Collaborate with cross-functional teams to analyze business processes and systems, identifying areas for improvement and recommending solutions.Design and implement business processes and systems, ensuring alignment with customer requirements and organizational goals.Perform and Conduct gap analysis as-is and to-be and identify areas for change requirements.Provide Product support during testing and implementation phases of projects.Design, develop, and configure software systems to meet speed to market and/or client requirements with end-to-end from analysis, design, implementation, quality assurance(including testing),to delivery and maintenance of the software product or system or for a specific phase of the lifecycle.Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Technical Experience :Candidate must have strong Specialty insurance knowledge and technical knowledge of process flow in application.Work closely with quality assurance team to ensure high quality delivery for web applications.Experience with Guidewire is good to have.Ability to provide Training and Support to fellow Peers and Automation teams about existing/new processes to provide ongoing support and assistance to claims teams as needed. Work closely with multiple stakeholders for System Integration - IT teams to ensure that software and technology solutions align with business requirements, participate in the design and implementation of claims management systems. Professional Attributes:Strong analysis skills.Written and verbal communication.Can work in close collaboration with Team.Commitment to quality. Qualification 15 years full time education

About KOKO Networks KOKO Networks is a venture-backed climate technology company with 1,000+ employees across East Africa, India, and Europe. We offer a fast-paced and highly collaborative work environment with significant opportunities for professional growth. Our core lines of business are: (1) KOKO Fuel, a clean bioethanol cooking solution delivered to over one million households in Kenya and Rwanda via networks of agents with smart fuel ATMs; and (2) KOKO Climate, which retails the emissions reductions earned from switching households from deforestation-based fuels to a sustainable alternative. In 2021, KOKO was recognized as the world s leading emerging markets climate technology solution by the Financial Times and the International Finance Corporation. Your Role As we expand within and outside Kenya, we are looking for experienced Product Support Engineers to help investigate, triage, and resolve problems, allowing KOKO to deliver stellar performance to its customers. You will work closely with users of KOKO technology as well as technical teams to ensure problems are resolved within agreed SLAs. In this position, you ll have the opportunity to add value across KOKOs entire product suite. What You Will Do Take ownership of complex technical issues Research diagnose, troubleshoot, and triage problems and identify solutions to resolve them Collaborate with distributed teams of developers, quality engineers, and product managers Understand the product/technical roadmap and manage the impact of changes Work closely with Quality Engineering and SRE teams to facilitate releases and continuous deployment. Help define and manage procedures for proper escalation of issues to the appropriate internal teams. Track reported issues and provide regular reports to stakeholders according to agreed SLAs Make use of and build a product support knowledgebase KOKO s current technology stack includes (but is not limited to) Wordpress, Vue3.JS , Responsive layout, AWS, Kubernetes, Terraform, Python, Flask, Postgres, Kotlin, Java, Firebase, C++, Celery, Message Queues, Odoo ERP, Git.. What You Will Bring to KOKO Two or more years of experience working as a product support engineer. Ability to write Python and shell scripting as well as SQL/PostgreSQL. Good understanding of AWS and Cloudwatch in particular. Knowledge of monitoring and alerting best practices. Deployment and Monitoring experience with cloud services such as AWS. Working knowledge of Linux operating systems, networking, and databases. Experience with event-driven systems and message queues. Strong analytical and root cause analysis skills Fast learner, able to adapt to situations and work in fast-paced environments with a never give up attitude. Strong communicator, both written and verbal, who is calm and decisive under pressure. Sound understanding and adherence to SDLC processes and practices. Prior experience working with Agile/Scrum in a team environment.

Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWRR&S) at Amazon.com. WW RR&S is an agile, innovative organization dedicated to making zero happen to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon s commitment to deliver on the Climate Pledge (Net Zero Carbon) - the 4 Zeros . We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future - we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - returns, recommerce, and sustainability. Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus. Expectations from a Sr Systems Development Engineer: You lead the design, implementation and successful delivery of technical solutions for complex problems. This may be in the form of new software, systems, infrastructure, hardware, networking or automation improvements, or a refactoring of existing solutions. You deliver technology solutions which improve engineering and operational processes within your team, and work to apply those improvements to partner teams. You are a technical leader for your team; you are learning to force multiply through others. You demonstrate ownership of your team s systems, proactively identifying and mitigating extant risks and deficiencies. You work to reduce complexity and enable greater agility for your team and other teams in your organization. You understand how your team s systems interact with systems owned by others and work to improve consistency and integration between them. You think in terms of architecture, not just components or services, and show good judgement when making trade-offs between tactical and strategic concerns at team or service level. Your work on your team s architecture yields significant resilience, performance or business value. You lead reviews of architecture, design, operations, process, or post-incident analysis for your team. You actively participate in reviews of systems owned by partner teams. We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth. Amazon is earth s most customer-centric company and through WW RR&S, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team! You lead the design, implementation and successful delivery of technical solutions for complex problems. This may be in the form of new software, systems, infrastructure, hardware, networking or automation improvements, or a refactoring of existing solutions. You deliver technology solutions which improve engineering and operational processes within your team, and work to apply those improvements to partner teams. You are a technical leader for your team; you are learning to force multiply through others. You demonstrate ownership of your team s systems, proactively identifying and mitigating extant risks and deficiencies. You work to reduce complexity and enable greater agility for your team and other teams in your organization. You understand how your team s systems interact with systems owned by others and work to improve consistency and integration between them. You think in terms of architecture, not just components or services, and show good judgement when making trade-offs between tactical and strategic concerns at team or service level. Your work on your team s architecture yields significant resilience, performance or business value. You lead reviews of architecture, design, operations, process, or post-incident analysis for your team. You actively participate in reviews of systems owned by partner teams. - Experience leading the design, automation, deployment, and support of large-scale infrastructure - Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust - Experience with Linux/Unix - Experience with CI/CD pipelines build processes - Experience with distributed systems at scale

" At ZoomInfo, we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. We value your take charge, take initiative, get stuff done attitude and will help you unlock your growth potential. One great choice can change everything. Thrive with us at ZoomInfo. Designation : Customer Solution Analyst II Location : Bangalore, Prestige Tech Park, Etamin block, 9th Floor , Kadubeesanahalli Reporting to : Team Lead, Customer Solutions Job Description : ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, up-market customers as part of our Platinum Support motion. Shift details: Saturday - Wednesday, EU Shift (1pm - 10pm IST) Saturday - Wednesday, AU shift (5am - 2pm IST) Wednesday - Sunday, EU shift (1pm - 10pm IST) Candidate should be comfortable working EST/PST shifts based on business needs Work Mode: Hybrid - 3 days Work from Office (Wednesday - Friday) and 2 days Work from Home (Saturday - Sunday) Week Off: Monday and Tuesday What You ll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide priority support to Platinum Support customers for any support inquiries received during shift timing Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Work independently to escalate, resolve, and manage support inquiries effectively and with urgency Effectively triage and manage escalations to engineering teams for issues that can t be resolved by Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Work seamlessly with Technical Account Managers to ensure visibility to any support cases received from their accounts during shift timing, providing hand offs for any issues that require their continued support during standard business hours Other related duties as assigned What You Bring In: Bachelor s degree preferred 3 to 5 years of work experience in Product Support, Customer Support, or Technical Support role in B2B SaaS companies Experience working with Enterprise customers, both global and US-based, and a deep understanding of the Enterprise customer persona Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Excels at case handling and prioritization; can manage and prioritize work, and problem solve with a high level of independence and minimal oversight Proven ability to multi-task and successfully manage multiple priorities simultaneously; strong organizational skills Highly adaptable and can readily pivot in a fast paced, ever-changing environment, with a desire and aptitude to learn Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Ability to empower end-users to support themselves using our online training resources Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation; demonstrates a high level of resourcefulness when investigating issues and is self-driven to research and identify solutions for customers Must have a strong attention to detail A positive attitude #LI-VG #LI-Hybrid About us: ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available . ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements. For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.