3627 Product Support Jobs - Page 42

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Core Responsibilities Trusted Advisor & Relationship Management Act as the primary point of contact and strategic advisor for enterprise customers. Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. Lead structured renewal discussions, QBRs (Quarterly Business Reviews), and Success Reviews to align customer objectives with Insightsoftware s solutions. Renewals & Retention Own the end-to-end renewals process: negotiate pricing, terms, and contracts by partnering with Sales, Legal, and Finance. Deliver renewal offers/quotes in a timely and accurate manner to drive operational efficiency and customer satisfaction. Manage renewa...

CAP & Fiori/UI5 Developer (Node.js) (m/f/d) | Rohde & Schwarz Login or register to gain full access to the Knowledge+ platform! I want to create an account I already have an account CAP & Fiori/UI5 Developer (Node.js) (m/f/d) Your Rohde & Schwarz recruiting team is looking forward to receiving your application. Bangalore, Hyderabad, Mumbai, New Delhi (India) Your tasks Developing and implementing modern, scalable services and applications using the SAP Cloud Application Programming Model (CAP), primarily based on Node.js and JavaScript/TypeScript. Designing and modeling data structures and APIs (OData, REST) using Core Data Services (CDS). Developing and implementing Fiori/UI5 solutions. Int...

Job highlights \u202F4-year college degree in Computer Science or related field 5+ years of experience in Java and product support Ability to perform in-depth code reviews Responsibilities This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring system performance and reliability The engineer will work closely with peers and vendors to resolve complex application issues and improve service restoration processes Troubleshoot, research, and resolve major defects and inconsistencies in system functions The Senior Production Support Engineer at CNDT This role involves troubleshooting, incident management, and providing 24/7 on-call support, ensuring s...

Job Purpose As the Sales Support Engineer, you will be working with a team of Territory Managers and Key Account Managers in the SA Region with specific focus on serving the authorized distributors & end customers in meeting their needs. You will namely be focusing on understanding the challenges, requirements and needs of the customers, either directly or working with the distributors, in the expertise area of filtration in relations to maintenance and Total Cost of Ownership, training and education them at the same time. In this process, you will be working to impart knowledge and prepare the most appropriate solutions for the customers. At the same time, you must possess business acumen, ...

Dalmia Cement Bharat Ltd is looking for Payables support to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Providing superior customer support on our home-grown products. Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup Develop your skills in network and security products through on-going training Document, escalate and follow through with product bugs and/or issues Debug the issue and provide a solution. If not resolved raise a ticket to the next level What you bring to the role Should have at least 1 year of experience in network firewall domain, web application and load balancing technologies, or exchange/email security and web filter domain Excellent understanding of TCP/IP and UDP Very good knowledge of L7 prot...

Provides technical and consultative assistance on engagements involving implementing the OPENTEXT Documentum product suite for our world-wide customers. Understands customer requirements, conducts detailed technical design, determines level of effort & implementation approach, performs installation, development & integration, administration and prepares technical documentation. Capable of performing assigned tasks with minimal supervision. WHAT THE ROLE OFFERS Represent OPENTEXT in a professional manner to customers, partners and other OPENTEXT personnel at all times Support and report to engagement delivery manager while assigned to active customer engagements. Regularly communicate status ...

Bank Receipts, Payments and reconciliation, TDS accounting for receipts, account receivable management, debtors ageing reports, sales invoicing generation, tally entries and report generation, preparing MIS

We are seeking a highly motivated and experienced individual to join our team as a Marketing Manager. He/she will be responsible for developing and executing strategic marketing plans for assigned brands and countries within the company. The role requires a. The ideal candidate should have a proven track record in pharmaceutical marketing, excellent communication skills, and a growth mindset. developing and executing strategic marketing plans and analytical skills deep understanding of consumer/stakeholder insights, strong campaign management skills. Experience in developing and executing marketing campaigns across various channels, including digital platforms Strong leadership abilities and...

This person will lead a team of product managers and oversee key activities including execution of the product strategy, management of the roadmap, shaping the product platform architecture and the creation of technical requirements This individual will partner closely with other members of the Global Product Management team to support the development of the product strategy and ensure product priorities are well-aligned with commercial objectives This individual will also be the key collaborator with the Platform team to shape the long-term technical vision for the product and ensure efficient development execution Product Managers in Services at Mastercard Translate a deep understanding of...

- 3 +years in overall testing with around 5+ years in Hybris testing - Must have good hands-on knowledge of Hybris Testing which includes storefront testing, Backoffice, HAC, Promotions, Order processes etc. - Experience with API and integration testing - Experience in any one headless CMS, preferrable Content Stack. - Write test plans/cases and lead testing releases through regression testing. - Experience developing and testing highly distributed systems - Work closely with the Developers and product support engineers - Must work side by side with Solution Architects and cross functional team - Must be able to lead testing releases through regression for e-commerce website - Must have Expe...

Must have min 4-5 years of recent experience in Application Support/Technology Support Ability to write basic SQL queries. Must have worked in support teams of L1, L2, and SMEs in any technology operations Must be hands-on with Unix Commands, Shell Scripting, PL/SQL, NOSQL Must be hands-on with observability tools like ELK, Kibana, Grafana other similar tools Must be hands-on with analyzing logs, thread dumps, heap dumps, etc. Good understanding of microservices architecture Working knowledge of Dockers, Kubernetes Awareness of Release, Change, Problem, and Incident management processes Strong written and verbal communication skills is a must Knowledge of CI/CD tools such as Git, Jira, GitLa...

In this role, you will work on Oracle applications finance modules support for the company's business solutions within a defined Software Development Lifecycle. Supports and assist other developers/team members in testing and debugs of software programs and enhancements to meet project plan goals. Responsibilities Act as Subject Matter Expert on Oracle EBS Revenue Management and Billing Hands on Experience in Oracle E-Business Sauite Release 12 with strong knowledge of Revenue Management and Billing (ORMB) functional, configuration, and testing. Understanding of ORMB data model. Business domain knowledge in the areas of financial systems including pricing, Revenue Management Accounting, rati...

Manage & promote Sales , develop dealer network Manage project with due coordinations with External Project stakeholders, State transport departments, State backends, Vehicle OEM Dealers, Service providers etc. Support Vehicle OEM teams Project documentation Ability to develop & Manage dealer Network Product support & enhancements : device availability thru Internal stakeholders Engineering, Service, Operations Production Competitor Tracking product, pricing, network etc. Support HOD & team for new product developments Oem, Operations, Project - Analysis

Essential Functions Develops and delivers technology services through managed services project activities requiring general knowledge of IQVIAs products and technical expertise. Responsible for identifying additional product/services opportunities for clients makes decisions within limited parameters under regular supervision. Has broad understanding of quality standards and work requires minimal revision. Assists in problem identification, system architecture definition, hardware/software specification and/or design, implementation, testing, client training and solution deployment. Provides support on Service Requests using the incident management tool, CSM. Coordinates the routing and hand...

Syniverse is the world s most connected company. Whether we re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we re able to provide our incredible talent with an innovative culture and great benefits. Who Were Looking For The Customer Service Specialist II is the Syniverse customer point of contact for first level support for all products and s...

About Company As an L2 Product Support Engineer at Leena AI , you ll act as the technical backbone of customer support. You ll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets , troubleshooting APIs, and working closely with engineering and product teams to deliver seamless solutions. This role is perfect for someone who enjoys problem-solving, thrives in a fast-paced SaaS environment, and loves to collaborate and deep dive with the Engineering team. Key Responsibilities Advanced Case Ownership Resolution Manage a queue of escalated technical support tickets from the L1 team and ensure timely, high-quality resolu...

9+ years of experience in SAP concur implementation projects Strong Techno functional background in SAP Concur product implementations. Experience in at least two full lifecycle implementations of SAP Concur Experience in configuring the system according to client needs and scope of Concur products/services. Experience with core Concur development tools including user administration, imports/exports, forms, workflows, audit rules. Acts as an effective advisor bringing business and consulting experience to travel and expense client engagements. Work with clients and SAP Concur resources to gather functional and technical requirements. Conduct discovery phase to put together implementation and...

GENERAL DUTIES & RESPONSIBILITIES Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical product-related issues to proper Product Support department. Processes a high volume of consumer inquiries of FIS products and services and resolves a targeted percentage of those inquiries. Troubleshoots customer problems, identifies root cause of problem and uses tool and resources appropriately to determine how to resolve customer problems. When unable to resolve problems in a reasonable amount of time, will escalate to appropriate resource. Follows up on escalated issues with coaching and mentoring to ...

We’re hiring a Sterling OMS Support Engineer for L2 support. Must handle order, inventory, and integration issues with strong troubleshooting skills in a production support environment.

Key Responsibilities: 1. Call prospective clients, execute effective product demonstrations, emphasising product features and benefits with a focus on the value of the solution 2. Consult with medical practice owners to understand practice workflow needs and expectations 3. Prospect, educate, qualify, and generate interest in sales opportunities. 4. Develop and accomplish a lead generation plan, including Outbound and Inbound prospect management 5. Follow up with prospective clients and should be an expert in closing deals 6. Attending sales group meetings concerning sales targets, forecasts, and reporting on the market situation and competition 7. Cold calling 8. Maintaining and expanding t...

-Providing technical support via phone,email,chat -Troubleshooting technical issues related to software & platform -Documenting customer issues & solutions in ticketing system -Collaborating with other technical support teams & resolve complex issues Required Candidate profile -Conducting research & identifying solutions to new technical problems -Maintaining & updating technical knowledge base & documentation -Escalating issues to higher-level support teams when necessary

A Marketing Support Engineer is a technical professional who enhances marketing strategies and campaigns by applying their engineering and product expertise . These specialists serve as a crucial link between the technical capabilities of a product and the messaging delivered to customers. By leveraging data analysis, marketing automation, and technical knowledge, they provide strategic guidance and technical support to both the marketing team and potential clients. Their work ensures that complex product features are accurately and effectively communicated to the target audience, improving customer engagement, driving growth, and optimizing marketing performance. Core responsibilities of a ...