1224 Product Support Jobs - Page 42

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Installation, calibration & customization of equipment at customer location System level trouble-shooting Regular interaction with customer representatives - doctors and technicians Front ends the responsibility in honouring all customer commitments Required Candidate profile Diploma/Degree in any branch of Engineering or Science Basic trouble shooting- Equipment consists of few electronic & optic module controlled by a PC based software Experience handling medical devices

Job Summary As a Storage Support Engineer, you provide support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing and debugging NetApp products. You respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, and you ensure delivery of optimal results. You must be a “take charge” professional with demonstrated technical problem-solving skills; and a subject matter expert; and have a strong customer service orientation and experience. You'll also be happy to come into the office either full time or hybrid (minimum two days a week). • Respond to situations where NetApp product support has been unable to solve customer’s technical issues. • Collaborate with or escalate cases with other NetApp Technical Support teams and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise in order to most quickly facilitate solutions for customers. • Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise. • Create new knowledge base articles to share information and best practices for reuse throughout the Technical Support Center • Focus on E-series and StorageGRID specialization and build deep technical expertise in these areas. Job Requirements • Storage and Object based storage experience • Ability to troubleshoot difficult technical issues with strong commitment to deliver excellent customer service experience. • Passion and ability to learn new technologies in a fast-pace environment. • Work well in a team environment and be a proactive contributor to team development projects. • Creative approach to problem solving and demonstrate a ‘can-do’ attitude. • High ability to multi-task, manage workload and define priorities based on business impact of issues. • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. • Ability to follow standard engineering principles and practices. Strong Understanding of the Following: Hardware principles, RAID, and iSCSI Object-based storage and S3 protocol Distributed databases (Cassandra) Network troubleshooting experience (Wireshark, TCP) Linux administration and scripting Virtualization (VMware, Docker-containers) Data protection and understanding of T10 Protection Information (PI) concepts Experience with NetApp Data ONTAP 9.0+ (a plus), Fiber Channel, Infiniband, NVMe-oF, HTTP/RestAP Education • Typically requires a minimum of 2-5 years related experience within a similar Technical Support role • A Bachelor of Science in Engineering or Computer Science; or equivalent related experience is required

Whats in it for you: As a Product Analyst on Platforms and Tools, you will have the opportunity to work closely with senior stakeholders from all the divisions and showcase your ability to tackle multiple assignments with ease and gracefully absorb changes as they present themselves. Overall goal of the Team is to develop and support a common Enterprise toolset for all divisions to enable Portfolio Management, resourcing, execution, and reporting with cutting edge technologies like Azure DevOps, AWS Cloud Systems (S3, EC2, RDS etc), AWS Services (Lambda, Glue, S3, Redshift etc), PowerBI, Databricks as well as Market leaders in PPM and Agile tools. Responsibilities: In the day-to-day operations, you will be a part of the Platforms & Tools Kanban team and will support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users. You will also facilitate communication between our users and our Business and Scrum team members who manage and deliver solutions on these platforms. With your acute investigation, troubleshooting and communication skills, you will be championing support best practices and improving our users experience. Some of your areas of ownership will includ e: Platforms and Tools (Kanban Team): Support our customers on the requests raised by them on our ticketing platform - Service Now Troubleshoot and service customer requests focusing on maximum customer satisfaction Liaison with end customer to Support and advance tools adoption. Share knowledge with peers and foster a cohesive self-organized team environment Provide feedback to help the Business and Development teams to create high-value products Escalates and tracks issues with appropriate levels within the team Build a deep understanding of the solutions delivered on both platforms to understand utility from our users/customers perspective Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools What Were Looking For: Basic Qualifications: Bachelors degree in Business, Technology, Engineering or related area Exposure with Web based Application development. Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly Highly organized, independent and multitasker Good data analysis skills using Excel and any other BI tools Knowledge of Agile Execution tools like Azure DevOps, JIRA etc. Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc. Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations Open to working flexible hours as per business needs Good interpersonal and communication skills. Concepts on PPM, LPM.

Whats in it for you: As a Product Analyst on Platforms and Tools, you will have the opportunity to work closely with senior stakeholders from all the divisions and showcase your ability to tackle multiple assignments with ease and gracefully absorb changes as they present themselves. Overall goal of the Team is to develop and support a common Enterprise toolset for all divisions to enable Portfolio Management, resourcing, execution, and reporting with cutting edge technologies like Azure DevOps, AWS Cloud Systems (S3, EC2, RDS etc), AWS Services (Lambda, Glue, S3, Redshift etc), PowerBI, Databricks as well as Market leaders in PPM and Agile tools. Responsibilities: In the day-to-day operations, you will be a part of the Platforms & Tools Kanban team and will support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users. You will also facilitate communication between our users and our Business and Scrum team members who manage and deliver solutions on these platforms. With your acute investigation, troubleshooting and communication skills, you will be championing support best practices and improving our users experience. Some of your areas of ownership will includ e: Platforms and Tools (Kanban Team): Support our customers on the requests raised by them on our ticketing platform - Service Now Troubleshoot and service customer requests focusing on maximum customer satisfaction Liaison with end customer to Support and advance tools adoption. Share knowledge with peers and foster a cohesive self-organized team environment Provide feedback to help the Business and Development teams to create high-value products Escalates and tracks issues with appropriate levels within the team Build a deep understanding of the solutions delivered on both platforms to understand utility from our users/customers perspective Keep up to date on support and customer experience best practices and suggest or implement improvements in processes or tools What Were Looking For: Basic Qualifications: Bachelors degree in Business, Technology, Engineering or related area Exposure with Web based Application development. Proven willingness to learn, a positive attitude, and an ability to work in a fast-paced, high demand work environment Excellent communication skills both written and verbal and the ability to investigate and summarize technical concepts clearly and succinctly Highly organized, independent and multitasker Good data analysis skills using Excel and any other BI tools Knowledge of Agile Execution tools like Azure DevOps, JIRA etc. Experience using any Workflow Management tool like ServiceNow, Solutions Business Manager, VersionOne, etc. Demonstrable experience in facilitating, leading, influencing, and managing within large-scale matrix, globally distributed organizations Open to working flexible hours as per business needs Good interpersonal and communication skills. Concepts on PPM, LPM.

MTS SOFTWARE SYSTEM DESIGN ENGINEER Job Description: We are seeking a skilled and experienced Mid-Level Compiler Engineer to join our team at AOCC. The ideal candidate will have a strong background in compiler development, with a minimum of 5 years of experience in the field. You will be responsible for contributing to the development and optimization of our compilers, with a focus on enhancing performance and functionality. Experience with open-source development, particularly with GCC and/or LLVM, is highly preferred. Key Responsibilities: Design, develop, and optimize compiler components for AOCC, focusing on performance improvements and new feature implementation. Collaborate with cross-functional teams to integrate compiler enhancements into the overall software ecosystem. Participate in code reviews, providing constructive feedback to peers and ensuring high-quality code standards. Contribute to open-source projects, particularly GCC and/or LLVM, by submitting patches, reviewing code, and engaging with the community. Analyze and resolve complex compiler-related issues, ensuring robust and efficient solutions. Stay updated with the latest advancements in compiler technology and incorporate relevant innovations into AOCC products. Document development processes, technical specifications, and user guides to facilitate knowledge sharing and product support. Qualifications: Bachelor s or Master s degree in Computer Science, Electrical Engineering, or a related field. Minimum of 5 years of experience in compiler development or a related area. Proven experience with open-source development, preferably with GCC and/or LLVM. Strong programming skills in C/C++ and familiarity with other programming languages. Solid understanding of compiler design principles, optimization techniques, and code generation. Experience with performance analysis and profiling tools. Excellent problem-solving skills and the ability to work independently and collaboratively. Strong communication skills, both written and verbal, with the ability to convey complex technical concepts to diverse audiences. Preferred Qualifications: Experience with parallel programming models such as OpenMP. Familiarity with performance benchmarking tools like SPEC CPU2017. Knowledge of modern processor architectures and instruction sets. #LI-SG Benefits offered are described: AMD benefits at a glance .

Job Title : Engineering Manager Location : Bangalore (Hybrid) About Us At JFrog, we re reinventing DevOps to empower the world s greatest companies to innovate. Thousands of customers, including most Fortune 100 enterprises, trust JFrog to manage, accelerate, and secure their software delivery from code to production what we call liquid software. Join a team of brilliant minds shaping the future of DevOps. Position Overview: We seek an Engineering Manager to lead high-impact deliveries through hands-on technical leadership. You ll mentor a team of developers, drive architectural decisions, and ensure seamless collaboration across global R&D teams, while owning quality end-to-end. Key Responsibilities: Lead a team developing large-scale, fault-tolerant systems in Golang. Own end-to-end delivery of complex features, including testing, automation, and quality assurance. Ensure your team s deliverables meet high-quality standards, troubleshoot customer issues, and drive timely resolutions. Build and scale a development team that works independently and collaborates with other R&D teams. Proactively identify and resolve risks, ensuring on-time, high-quality delivery. Align technical direction with JFrog s long-term vision. Partner with Product, Support, and cross-functional teams to streamline execution. Qualifications : 12+ years of overall industry experience, including 3+ years managing development teams and 3+ years building systems in Golang. Expertise in scalable, low-latency systems; familiarity with SQL, Kubernetes, Docker, and cloud platforms (AWS/GCP/Azure) is a plus. Strong grasp of DevOps practices (CI/CD, observability, SRE). Quality-first mindset: Experience with test automation, QA processes, and debugging production issues. Proven ability to recruit, mentor, and retain top engineering talent. Exceptional communication and problem-solving skills; Agile/Scrum experience. Application Instructions : Interested candidates should submit a resume and cover letter highlighting their relevant experience and achievements.

Key Responsibilities: Supervise a team involved in operational tasks related to employment record/medical/payroll and other transactional information, public services, or government-related processes. Act as the first point of escalation for operational or team-related issues. Conduct training sessions and refresher courses for team members on SOPs, compliance, and communication protocols. Monitor and analyze team performance, quality, and turnaround time; provide coaching as needed. Coordinate with stakeholders from medical institutions, public offices, or third-party vendors to ensure smooth operational flow. Maintain accurate documentation and prepare regular status and performance reports for management. Promote a culture of accountability, continuous improvement, and service excellence.

About Eurofins environmental, pharmaceutical and cosmetic product testing and in AgroScience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. Young and dynamic, we have a rich culture, and we offer fulfilling careers. POSITION TITLE (ENGLISH)Product Support Specialist REPORTING TOManager REPORTING LOCATIONBangalore, India WORKING LOCATIONBangalore, India NUMBER OF FTEs UNDER RESPONSIBILITY: Job description: Very good communication and interpersonal relation skills in an international environment, Ability to adapt and work with either technical or business people At ease with distant communications leveraging a wide array of technologies (shared code, documents and forums, phone, chat, e-mail). Up to 2 years work experience in an Enterprise application support environment would be a plus. Exposure working in IIS hosted web application is preferred. Good understanding of Windows Server & MS SQL Server concepts is required. Extensive technical understanding that spans multiple platforms and application level expertise of a portfolio of applications with broad knowledge of the business strategic priorities, in order to resolve complex problems. Demonstrated development or technical application support skill sets with detailed technical experience with industry standard tools and technologies like ASP .Net / C# / SQL / IIS /Message Queues/ Restful services Understanding of ITIL, SDLC and Product Lifecycle methodologies is a definite plus. Good understanding of any IT Service Management tool to log, monitor, and document the incidents/tickets. Log tickets based on end user requests to resolve queries within SLA. Perform initial investigations to identify origins of issues. Coordinate with IT Operations, Development teams based on the reported issues to coordinate their resolution within SLA. Create and maintain open tickets for follow-up, report ticket status to users on the basis specified in the SLA. Build, maintain and communicate weekly & Monthly statistics to management. Participate in outage bridges to ensure timely resolution of service impacting problems and accurate communications to stakeholders. A chance to become part of a highly motivated international team of professionals. QUALIFICATIONS AND EXPERIENCE REQUIRED: Experience between 2 years to 4 years. Hands on experience in providing functional level of support and troubleshooting of .Net based web applications is an added advantage. Experience working with customers from European region would be a plus. Qualifications BE/MCA or any other equivalent degree with required experience

The Opportunity: Avantor is looking for a dynamic, forward-thinking, and experienced Technical Support Specialist, who will be responsible for delivering results against some of the most complex business and technology initiatives. This role will be a full-time position based out of IND- Coimbatore. If you are passionate about solving complex challenges and driving innovation lets talk! Job description: The main tasks are product support to customers and colleagues in product related questions, as well as creation of quotations and participation in tender work. Prepare informal and formal bids and quotes. Daily actions include data entry, manual and automated cross reference reviews, product choices and selections, implementing pricing strategies, and completion of document presentations, organization, and final review and mailing. What we're looking for: Completed science education: University degree with professional experience in sales or completed commercial training with experience in sales of technical products Comprehensive product and service knowledge Language: English How you'll thrive and create an impact: Reviews, prepares, & processes Incoming Bids & Contracts. Finds the items required. Cross reference using automation or manually; finds the items matching specifications (equal or offer). Load the items into the system including coding your pricing model. Reconciles the pricing and units of measure for final document presentation (final or last check). Records daily bid activities. Provides reciprocal, ongoing backup support and assistance to customer service department in multiple capacities. Maintains and updates customer database. Product support to customers and colleagues Create, negotiate, and follow up quotations. Proactive selling the dedicated product range. Cross-selling other product ranges Manage complaints according to established routines. Send samples when requested from customer, quotations, and tenders. Order, register and follow up demo equipment according to Demo Unit Management process. Send out brochures and catalogues. Keep product information in ERP updated. Monitor own product range in Qlikview and act accordingly. Train other groups in dedicated product ranges Participate in relevant projects. Ensure to keep the CRM system always updated with relevant information. Responsible for reaching specific targets set for the role and/or for lead generation projects. Ensure compliance with VWRs vision, mission, and values. Ensure compliance with VWRs strategy, policies, and objectives. Ensure compliance with relevant local and international legislation around Sales. Ensure compliance with Integrated Management System (IMS) and CRS Ensure fulfilment of PMP goals Ensure development of competencies and procedures to maintain an updated and smooth business. Serves as backup to Customer Service for processing a range of customer transactions. Participate in customer visits, exhibitions, customer events and other marketing activities when needed. Experience: 3+ years of work experience Knowledge, Skills, Abilities' & Competencies Customer Centric with strong business and financial awareness Demonstrates innovation and organisational agility Decisive and highly successful in driving proven business performance. High level of computer literacy with experience of SAP, Excel, CRMS and C4C.

Candidate will be required to provide technical support to the client through voice / non voice process. The candidate will take client software requirement and give to development team, test the software and deliver to client Required Candidate profile Candidate should have good communication skill Candidate should be Confident Candidate should be techno savy. It is an office work. MS Office knowledge is must. Only male candidates can apply

WHAT YOU WILL BE DOING Customer Communication Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions. Drive Customer Satisfaction through timely & quality communication. Troubleshooting Skills Troubleshooting of customer reported incidents and system alerts. Identify, debug and troubleshoot break fix issues and take it to a resolution. Provide technical analysis for incidents, resolution, and root cause analysis for the incidents. Respond and resolve issues within agreed service levels. Collaboration & Knowledge Sharing Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures. Domain Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings. KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity WHAT YOU BRING • Minimum 3 years experience in implementing various IGA solutions Strong Domain knowledge in Identity and Access Management (IAM) • Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM • Knowledge and experience in invoking REST/SOAP web services using tools such as Postman • Database: Extensive experience in database operations & SQL • Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy) • Basic knowledge of operating systems such as Linux, Unix & windows • Prior experience integrating with any SSO providers • Experience working with global Customers and strong customer focus • Excellent written and verbal communication skills • Keywords: Cloud, Java, Scripting, Linux, SQL Less than 3 months of Notice period candidate is preferable Interested candidate can share their resume @primula.rai@saviynt.com

Job Summary: Position Overview: We are hiring a Senior Support Engineer with a strong track record in Trading Middle Office support , and hands-on expertise with technologies like ActiveBatch, PowerShell, SQL Server, Python, AWS/Azure , Octopus , and Docker . The ideal candidate will also have exposure to DevOps practices , CI/CD pipelines, and system automation within regulated financial environments. This role requires deep understanding of the trade lifecycle , batch job orchestration , production stability , and infrastructure support across hybrid cloud and on-premise platforms. Key Responsibilities: Deliver L2/L3 production support for Trading and Middle Office applications Monitor and maintain ActiveBatch job workflows , including root cause analysis of job failures Write, debug, and optimize SQL Server stored procedures and queries Develop and enhance automation scripts using PowerShell and Python Troubleshoot Windows Server issues, logs, application failures, and service restarts Support systems deployed on AWS or Azure and handle environment-specific issues Coordinate with DevOps teams to manage CI/CD deployments via Octopus Manage containerized services and scripts using Docker in test or production environments Collaborate with development, infrastructure, and operations teams for efficient incident resolution Participate in release management, deployment validations, and post-deployment checks Ensure compliance with ITIL processes , internal audit requirements, and change governance Use ServiceNow/Jira for ticketing, knowledge base, and service requests Required Technical Skills: Strong hands-on experience with ActiveBatch or equivalent (Control-M / Autosys) Deep knowledge of SQL Server querying, troubleshooting, and tuning Proficient in PowerShell scripting; working knowledge of Python Experience with Octopus Deploy for managing application releases Familiarity with Docker for container-based deployments and monitoring Exposure to DevOps tools and practices , including CI/CD and automation Working knowledge of Windows Server administration Experience supporting systems on AWS / Azure cloud infrastructure Understanding of Middle Office workflows , trade reconciliation, and FIX protocol Preferred/Bonus Skills: Batch monitoring across multi-tier systems Familiarity with ETL processes and data pipelines Understanding of secure file transfers, APIs, and message queues Awareness of infrastructure as code (IaC) and configuration tools (Terraform, ARM) Exposure to Git, Jenkins, and container orchestration is a plus Education & Certifications: Bachelor’s degree in Computer Science, Engineering, or equivalent Certifications such as ITIL, AWS, Azure, or Microsoft SQL are desirable Soft Skills: Strong analytical and troubleshooting skills Excellent communication and stakeholder management abilities Ability to handle high-pressure trading environments and prioritize incidents Proactive attitude with a focus on ownership and continuous improvement Flexibility for weekend or on-call support rotation as needed

The Product Engineer - VCT is responsible to lead engineering projects in support of Variable Cam timing systems product development. Knowledge and understanding of Gasoline Ignition & Diesel Combustion systems and performance. Work with customers to understand their Valve timing strategy and in turn select the appropriate products from the book shelf Creation or review of product performance specifications or targets. Design of product to meet specification and packaging constraints. Proof of concept evaluation and technical assessment of design refinements with the analytical calculation, stack ups, Recommend application specific design changes that meet customer s technical requirements. Lead or support DFMEA and DVP&R reviews with customers . Support analysis of prototype parts for functional performance and/or failure modes as well as parts diagnostics on customer vehicles/engines. Lead or support all technical meetings with customers / suppliers and with appropriate cross functional team Knowledge & use of problem solving techniques for failure investigation and root cause analysis - 8D, FTA, Six sigma etc Release design for various program phases in conformance with product design guidelines and Product Development Processes. Identify new concepts that address weaknesses within our current product portfolio or technology roadmap. Plant product support for improved quality, manufacturing efficiency or design cost reductions. Should be able to work and co-ordinate for a project with multinational working group. Internal Use Only: Salary Global Terms of Use and Privacy Statement Carefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here , select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms. Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner s website to verify the authenticity of any employment opportunities.

Field Service Engineer I DELIVER BUSINESS VALUE THROUGH RIGHT AND FAST PARTNERSHIP Responsibilities: Ensure delivery of value to Honeywell clients and customers Ensure customer satisfaction through direct liaison with client representatives, customers and service recipients The engineer needs to operate effectively under time constraints and pressure from the customer and the business Ability to schedule and plan periodic maintenance service to contract customer base on service contract requirement. To lead a team of technicians to perform the periodic maintenance service and attend to customer s spot call. Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed To maintain and establish a good working relationship with the customer. To do project management for alteration, additions or retrofit works on service site. Supervision of field installation, cabling in Service projects/Quoted reactive work Create new sales opportunities during the application of the project/service To propose small work quotation for customer and carried out the proposed work on acceptance. Determine equipment and accessory needs for implementation and inform FSL or FSS in time Support FSS or FSL for project cost and progress reporting To support sales on technical requirement of maintenance or retrofit sites, and including basic costing of job. Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales. To assist project manager on big scale project to execute the project smoothly, on-time and on budget. The engineer needs to provide the customer with an awareness of system amendments to meet his requirements and there by leverage sales and new Honeywell sales initiatives. Assist FSS or FSL to achieve service matrix and regional AOP targets. Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements in all activities. Provide technical support Ensure customer satisfaction Perform service maintenance Supervise a team Experience& Qualifications: Engineering Graduates/Diplomaholders with 3+ years of relevant experience and passion for BuildingAutomation and Security Systems are welcome to apply Expert level of knowledge and experience in BMS, FAS, Front EndApplications/Software and Security systems knowledge such as Server/IP basedVideo Management for CCTV, Access control System. Knowledge of IntrusionDetection System will be an added advantage. Strong fault finding and trouble shooting skills. A good team player with good communication and interpersonal skills. Able to travel to customer sites kingdom-wide Ability to interact and build relationships with customers. Ability to acquire and demonstrate trade skills and/or product knowledge tomeet the requirements of the role. Ability to apply knowledge and understanding of Honeywell products to developsolutions that meet customer s requirements. Must be able to work with limited supervision and direct contractors or otherservice technicians. Ability to manage group of team members to Exceed both Honeywell and customerexpectation. Good communication both written and verbal. The ability to work under pressure. Strong commitment to safety and safe working environment. INCLUDES Travel Required ADDITIONAL INFORMATION Job ID: HRD251334 Category: Customer/Product Support Location: Mumbai

Senior QA Engineer Company Overview: Virtana delivers the industry s only unified platform for Hybrid Cloud Performance, Capacity and Cost Management. Our platform provides unparalleled, real-time visibility into the performance, utilization, and cost of infrastructure across the hybrid cloud empowering customers to manage their mission critical applications across physical, virtual, and cloud computing environments. Our SaaS platform allows organizations to easily manage and optimize their spend in the public cloud, assure resources are performing properly through real-time monitoring, and provide the unique ability to plan migrations across the hybrid cloud. As we continue to expand our portfolio, we are seeking a highly skilled and hands-on Senior QA Engineer with strong Automation focus to contribute to the futuristic development of our Platform. Position Overview: As a Senior QA Engineer, you will play a critical role in driving quality across our product offerings. You will work closely with developers and product/support teams to ensure that our storage and networking monitoring solutions are thoroughly tested and meet enterprise-level reliability. A strong background in automation testing using Python and scripting is essential, along with proven debugging experience in enterprise products utilizing AWS, Cloud, and Kubernetes technologies. You will act as a key advocate for quality across the organization, interacting with diverse teams and stakeholders to push the boundaries of product excellence. Key Responsibilities: QA and Automation Testing: Come up with exhaustive test plans and automation test-cases using Python and scripting languages to validate end to end real world scenarios. Enterprise Product Testing: Test enterprise-grade products deployed in AWS, Cloud, and Kubernetes environments, ensuring that they perform optimally in large-scale, real-world scenarios. Debugging and Issue Resolution: Work closely with development teams to identify, debug, and resolve issues in enterprise-level products, ensuring high-quality and reliable product releases. Test Automation Frameworks: Develop and maintain test automation frameworks to streamline testing processes, reduce manual testing efforts, and increase test coverage. Customer Interaction: Be open to interacting with cross-geo customers to understand their quality requirements, test against real-world use cases, and ensure their satisfaction with product performance. Voice of Quality: Act as an advocate for quality within the organization, pushing for excellence in product development and championing improvements in testing practices and processes. Documentation: Create and maintain detailed documentation of testing processes, test cases, and issue resolutions, enabling knowledge sharing and consistent quality assurance practices. Qualifications: Bachelor s or master s degree in computer science, Software Engineering, or a related field. 6+ years of hands-on experience in QA and automation testing, with a strong focus on Python and scripting. Proven experience in testing and debugging enterprise products deployed in AWS, Cloud, and Kubernetes environments. Solid understanding of storage and networking domains, with practical exposure to monitoring use-cases. Strong experience with automation testing frameworks, including the development and execution of automated test cases. Excellent debugging, problem-solving, and analytical skills. Strong communication skills, with the ability to collaborate with diverse teams across geographies and time zones. Experience in working in agile development environments, with a focus on continuous integration and delivery. Passion for quality and a relentless drive to push the boundaries of what can be achieved in product excellence. Why Join Us: Opportunity to play a pivotal role in driving quality for a leading performance monitoring company with a focus on storage and networking monitoring. Collaborative and innovative work environment with a global team. Competitive salary and benefits package. Professional growth and development opportunities. Exposure to cutting-edge technologies and enterprise-level challenges. If

Role: Technical Solutions Specialist Location: Pune / Remote / Hybrid Employment Type: Full-Time Experience Level: Mid-level (3-7 years preferred) Position Overview Academian is seeking a highly experienced Technical Solutions Specialist to join our growing team someone who s technically adept, curious, and ready to support our senior experts in crafting and delivering solutions that truly make an impact in education. You ll have a strong understanding of the technology landscape and an interest in strategic goals. You ll contribute to RFP responses, solution documentation, product demonstrations, and implementation planning playing a critical supporting role across technical pre-sales and early-stage solutioning. Key Responsibilities: Support the design and documentation of technical solutions tailored to client needs, particularly in the K-12 and higher education space Assist with RFP/RFI responses by developing and reviewing technical sections and solution diagrams Collaborate with product, engineering, and customer teams to gather requirements and clarify capabilities Conduct research on integration standards (e.g., LTI, QTI, OneRoster, Caliper) and support the creation of client-facing materials Participate in solution workshops, client demos, and internal technical reviews Help manage and update solution content libraries, reusable assets, and documentation templates Qualifications: 3-7 years of experience in a technical, solutions-oriented role (solutions engineering, technical writing, product support, etc.) Experience working in or with the EdTech industry (vendors, schools, publishers, or platforms) Familiarity with technical concepts such as APIs, integrations, SSO, LMS platforms, and educational data standards Excellent written and verbal communication skills, with the ability to explain complex concepts clearly Strong organizational skills and attention to detail Comfortable working cross-functionally and under the guidance of a more senior team member Preferred Qualifications: Familiarity with EdTech standards such as LTI, QTI, Caliper, and 1EdTech Experience supporting RFP responses or technical proposals Bachelor s degree in English, Communications, Education, Computer Science, or related field About Academian Website: www.academian.com Academian is a carve out of an existing 22 years IT company - Intraedge Inc ( www.intraedge.com ) Academian is a service, products and learning development company in the education domain with a current headcount of 500+ team members. We are rapidly becoming a leading force in the education technology space. We specialize in delivering innovative services, products, and learning development solutions tailored for the education sector. Our expertise spans across K-12, higher education, professional institutions, publishers, online program managers (OPMs), and corporate learning environments. At Academian, we combine deep industry knowledge with a product-oriented design approach , enabling us to craft high-impact learning experiences and technology solutions. From content development and media production to strategic staffing and custom software development, we support every phase of the educational lifecycle. Our Specialties Include: EdTech Solutions : LMS, CMS, Custom Software, Cloud Architecture Digital Learning : Content Design, Learning Experience Design, Accessibility, Media Development Education Services : K-12, Higher Education, Workforce Development, Publishing & Prepress Strategic Services : Product Management, Strategic Consulting, Technology & Digital Transformation, Staffing. We re passionate about shaping the future of learning and we re looking for talented, mission-driven individuals to grow with us. Join our team and be part of building meaningful solutions that make a real impact in education. EdTech with Academian | Your Digital Transformation Partner We deliver innovative EdTech solutions and craft custom eLearning experiences. Drive digital transformation with our advanced technology & DEIB commitment.

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate , serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients needs and exceeding their expectations. JOB DESCRIPTION: Research Analyst FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system. Benchmarks Operations team is responsible to onboard additional Benchmark content in FactSet. Data are sourced from different vendors and can be consumed through data feeds; data in the workstation via FQL and Screening codes; and lastly, through premium FactSet applications such as Portfolio Analysis, SPAR, and Derivative Solutions (for fixed income). As a Research Analyst, you will be responsible for collating, maintaining, and updating relevant fields in the database with accurate information in accordance with the defined work process. You will be analyzing these content sets by reviewing official updates from our trusted sources that can be in the form of feeds, corporate action mails, press releases, and other reports; thereby making it available to FactSet clients in real-time and in top quality. You will report to the Team Lead and assist in meeting the team s business goals by meeting your individual targets. As an individual contributor, you shall be responsible for your own performance in all assigned tasks. JOB RESPONSIBILITIES Learning & Problem Solving - Builds a basic understanding of our users, our products, and our markets through exposure to product support and testing activities Performs responsibilities associated with content work downstream /upstream as required working via RPDs (tickets for client requests) to address client queries Work with technology, understand FTP, SFTP, Microsoft Excel, other machine language and artificial intelligent technology to provide process improvement ideas Provides sufficient updates to stakeholders and meet timelines Understands escalation protocols for extraordinary issues, use decision making ability to address unique scenarios by applying generic policies or methodology Communicates gaps in guidelines and documentation Meets target productivity points and adheres to quality standards Communicates with multiple Benchmark stakeholders Apply practical application of knowledge of technology combined with finance to deliver best in class product to the clients Ability to troubleshoot and work on quick technology glitches (within reason and training) Ability to take ownership of QA checks and identify any inconsistency with data and report timely or escalate as may be necessary The job also involves reporting & maintaining records of work done Should be prepared for cross training and for any job rotation or movement between processes Enhance and maintain process knowledge by attending refresher sessions and being updated on methodology/updates. JOB REQUIREMENTS University Degree holder - Finance (B.Com., B.com computer, BE/B tech etc.) with Master s in Business Administration specialized in Finance Ability to troubleshoot issues and solve them with direction and oversight from their manager or peers. Shows initiative and is self-motivated. Basic product thinking skills. Starts by defining the problems, goals and needs, and then experiments to uncover the best solution. Competencies: Insights: Enthusiasm and initiative to solve problems with a combination of analytical skills and creativity. Requires oversight and guidance from manager. Beginning to understand target personas Strategy: Begins to understand the user need their product or feature addresses. Execution: Develop product expertise to troubleshoot issues, learn when to escalate, and follow proper escalation procedures. Capable of testing new features. Develop structured written and spoken communication skills both for internal user advocacy and for external communication with clients when troubleshooting. Be coachable. Willingness to learn from others and gain new skills. Be curious. Bring an analytical mindset to understand problems, creatively explore solutions, and communicate them to clients and internal stakeholders, or escalate as appropriate. Communicate clearly. Ability to communicate in a structured manner, and with impact, to a variety of stakeholders including Product, Content, Engineering, Support, and Clients. Returning from a break? Company Overview: FactSet ( NYSE:FDS | NASDAQ:FDS ) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn . At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.