Technical Support Executive

1 - 5 years

3 - 7 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

-Providing technical support via phone,email,chat
-Troubleshooting technical issues related to software & platform-Documenting customer issues & solutions in ticketing system-Collaborating with other technical support teams & resolve complex issues

Required Candidate profile

-Conducting research & identifying solutions to new technical problems-Maintaining & updating technical knowledge base & documentation-Escalating issues to higher-level support teams when necessary

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