Technical Support Executive

0 years

0 Lacs

Posted:5 hours ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Job Title:

Location:

Qualification:

Experience:

5 days from office (Rotational Shifts) both side cab


Skills required:


Salary:

  • 4.8 LPA for Experience
  • 4 LPA for fresher


Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.


Roles and Responsibilities:

  • Provides technical support to TP Global employees who work from home.
  • Take on board feedback and adapt skill accordingly.
  • Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security.
  • Adhere to Internal and External Standards as those released by the Steering Committees.
  • Attend recurrent trainings published by the Client/Company on a regular basis.


One should know:

MAC address & IP address

Different protocols used in email

Hard phone & Soft phone

VOIP

DNS Records

SIP

DHCP

OSI Model

SMTP & POP3

WiFi

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