You should have at least 4-5 years of experience and hold a graduate degree. The role is based in Chennai. Your responsibilities will include establishing all technical project requirements and maintaining professional relationships with clients. You should have the ability to identify ineffective customer service interactions, recognize gaps in service quality, and drive initiatives to enhance service levels. Willingness to travel for projects in India or abroad is essential. Knowledge of the retail domain and basic database skills would be advantageous. The primary objective is to deliver value to clients that contribute to maintaining the company's reputation and business. Strong communication and interpersonal skills are a must, and proficiency in spoken Hindi is preferred.,
You will be responsible for selling and up-selling products in Chennai, while focusing on building strong client relationships to exceed targets through the development of telesales strategies. As the subject matter expert for client requirements, you will establish priorities and maintain good relationships with Sales Customer Support and Marketing teams. Monitoring the performance of the Inside Sales Team and ensuring efficient service will be crucial, utilizing call monitoring and other measures. Managing key performance indicators (KRAs) and metrics, you will develop strategies to reduce churn and proactively identify key accounts while generating high-quality leads through online and inbound channels. It will be essential to have a comprehensive understanding of the sales cycle from lead generation to onboarding and to coach the team on handling sales objections and driving conversions. Proficiency in outbound telesales, basic marketing principles, and knowledge of the sales and customer life cycle are required. Experience in handling retail customers and leading a team for at least 5 years is preferred. Fluency in spoken Hindi and English is necessary, along with being goal-oriented and a team player.,
As a Technical Support Engineer at our company, your role will involve researching and identifying solutions to our POS software, diagnosing and troubleshooting technical issues, and tracking computer system issues through to resolution within agreed time limits. You will be responsible for communicating with customers through various channels to quickly understand the root of the problem and provide prompt and accurate feedback. Key Responsibilities: - Research and identify solutions to our POS software - Diagnose and troubleshoot technical issues - Ask customers targeted questions to understand the root of the problem - Track computer system issues through to resolution within agreed time limits - Communicate with clients via phone, email, or chat to solve technical issues - Escalate unresolved issues to appropriate internal teams - Ensure all issues are properly logged - Prioritize and manage several open issues at one time - Follow up with clients to ensure IT systems are fully functional after troubleshooting - Document technical knowledge in notes and manuals - Maintain a friendly relationship with clients Qualifications Required: - 2 to 5 years of experience in a technical support role - Graduate in any discipline - Proficiency in Hindi language is preferable,