1223 Product Support Jobs - Page 45

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Defined Contributions (DC).

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET. Experience5-8 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Contract Management.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Claims_Processing.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Claims_Processing.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting).

Role Purpose The purpose of this role is to execute the process and drive the performance of the team on the key metrices of the process. Do Ensure process is executed as per the client contract Conduct briefings before every shift to drive focus on key metrices and debrief at the end of the shift to drive focus of the team on quality and adherence to contract compliance processes Prepare notes from the huddle meetings and share it with the team Prepare and share the performance data of the team with the client at the end of the shift Interact with the client and prepare note to share updates and changes with the team Review the performance on the key process metrices and conduct RCA to improve quality parameters Prepare presentation on weekly and monthly performance data for the manager to be shared with the client Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Be part of the discussion between manager and WFM team on forecast and number of agents required Organize fun hours on Friday for the team to promote team engagement Identify opportunities for automation within the account and share it with the manager Provide details and data to the automation team to support the automation initiative Drive performance of the team on the identified metrices of the process Review last 6-8 weeks performance data (RAG) and identify low performers Provide feedback and coach the outliers/ low performers to improve their performance metrices Prepare Performance Coaching & Counselling Plan (PCCP) to document and support the low performers Handhold the employees on performance on process and monitor for improvements Identify training needs for new joiners especially and track their daily progress Conduct process trainings as well as refresher trainings are provided to bridge the capability gap or if there is any change from the client’s end Stakeholder Interaction & Management Coordinate with internal and external stakeholders to ensure compliance and quality in the delivery for accounts Interact and engage with the client manager to communicate and update progress against account plan, project delivery etc. Participate in monthly review meetings with Account Delivery leadership updating them on the status and progress of the account Work with quality team to ensure the quality improvements as per the delivery standards of the contract Provide timely assistance in case of an escalation and support resolution of escalations/ issues Effective Team Management Resourcing Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: Medical Info & Product Support(PQCM). Experience3-5 Years.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Health and Welfare (HW).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Health and Welfare (HW).

The Opportunity Avantor is looking for a Senior Associate- Customer Support (Spanish Language) for the Quotes Management team. It is an intermediate-level position. The associate is responsible for providing initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incidents in a tracking system to maintain a log of product issues for escalation and product development teams. Typically, refer to the transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management. What were looking for Education: Bachelors/Masters in any discipline. Language ProficiencyProficient in Spanish (Level B1/B2 preferred) Technical Skills: Proficiency in operating various computer software programs and systems is required. Preferred Qualification: Exceptional communication and interpersonal skills. Demonstrated ability to be a strong team player. Excellent organizational skills. Proficiency in relationship building is essential. How you will thrive and create an impact: Develop quotations for the sales team and customers based on their specific requirements. Address customer requests for quotes, which may arise for various reasons such as record-keeping, lack of knowledge, or time constraints. Proactively seek out new sales opportunities. Assist Sales Reps, Sales Associates, and Sales Specialists in creating quotes for various product lines. Act as the primary contact for any service-related inquiries. Understand business goals and customer segmentation. Meet and exceed agreed service level agreements (SLAs). Perform other duties as assigned. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy:

Position Overview: As a Customer Technical Support Executive, you will play a critical role in ensuring the seamless after-sales experience for our customers. You will be responsible for addressing quality complaints and sales queries, promptly resolving issues, and managing a team dedicated to customer satisfaction. This position offers an exciting opportunity to leverage your technical expertise and leadership skills in a dynamic, product-based environment, contributing to the success and growth of the company. Key Responsibilities: Ensure excellent after-sales service by attending to quality complaints and resolving customer queries promptly. Handle customer support for product-related issues, ensuring timely resolution and customer satisfaction. Manage a team of sales and service department members to ensure high-quality service and customer satisfaction. Address and resolve product issues effectively, ensuring customer needs are met consistently. Qualifications: Diploma or Graduate in Engineering/Science/Management. Minimum 5 years of experience in a similar role, preferably in a product-based organization. Experience in handling customer queries and ensuring quality customer support. Strong communication and problem-solving skills.

What are we seeking- Our Technology Solutions Sales organization (TSS) hoping you as a dynamic technical professional would be a great fit as an Applications Engineering Manager (AEM) leading a growing team of dedicated field applications engineers in Siemens EDA's Bangalore office. This is both a deep leadership role and one that requires business approach, a strategic understanding of the market, and a flexible approach to tactical field execution. You will also need to remain highly organized in a constantly evolving environment, balance multiple considerations in quick decision-making and prioritization situations, and manage professional relationships inside and outside the organization. We are looking for a successful Aprisa AEM who will work with customers and potential customers to identify technology or operational challenges in their existing physical design flows, and then use developing relationships and deep knowledge to lead the Siemens team to a successful evaluation, sale, and deployment of Aprisa to solve the customers' problems. About the role! Lead recruitment, training, and development to build a strong and collaborative team of applications engineers and support staff. Own the territory technical engagements. Be the arbiter of quality, lead with vision, and collaborate with peers and management on strategy to ensure that the products are successful in your area and beyond. In collaboration with colleagues globally, develop standard processes and deliver training for the field applications engineers supporting pre-sales and post-sales engagements. Manage relationships with multiple levels of management within customer businesses. Manage Aprisa customers' technical support activities, including assessing how company products meet customer needs, and providing feedback to production engineering and R&D teams. Facilitate multi-functional collaborations regarding accounts, technical campaigns, and technology enablement with sales, management, and product teams. Provide pre-sales technical support in sales presentations and product demonstrations to active and prospective customers. Contribute to the development of content for these activities in collaboration with colleagues worldwide, product managers and marketing teams. Contribute towards the area technical sales plan with management and build/review account technical plans. Communicate frequently with peers and management on progress and account status. This is What Gives You an Edge: You're enthralled with technology but entrepreneurial-minded. You love understanding why people value (or don't) certain technologies, especially enjoy changing their minds. Lead with compassion, understanding that people who are inspired to objectives perform better and stay happier than those who are told what to do. You value building teams and organizations, taking pride in the success of others and considering your own success and growth to be inextricably linked to that of the people with whom you work. Particularly valuing the ongoing challenge of helping disparate people find their place on a team, ensuring they feel valued and are able to provide value in a way that both fits their capabilities and your needs. The experience of uncovering information about what someone needs or believes they need is fun and intriguing. Revel in aligning those expectations with what your company can deliver and becoming their trusted advisor and go-to expert. Find leading campaigns to closure rewarding, not just in the final stages, but throughout. Ensuring that technical sales campaigns are well-designed, on-track, and ultimately successful is a complex task involving communication, strategy, and administration: this all appeals. Enjoy talking to people. Guide your colleagues to success by framing problems effectively and collaborating to reach solutions. Lead with empathy. These skills translate among customers and co-workers equally. Face each challenge methodically and optimistically to increase success and handle risks appropriately. In the end, you believe firmly in results. Qualifications/Experience Required- BTech & M.Tech or equivalent experience, is an advantage Proven experience of 12 or more years in product support, applications engineering or a similar role in EDA or the IC design space Previously held leadership or direct supervisory role and demonstrated skills and attitude to encourage your direct reports Expertise in RTL to tape-out digital implementation, including synthesis, place-and-route, PPA closure, and related sign-off verification. This comes with an in-depth knowledge of FinFET-related PPA and time-to-results challenges as well as an understanding of the digital implementation tool market, industry operation, and driven offerings Enjoy working with customers and multi-functional sales, marketing and R&D teams, developing relationships and collaborating to achieve common goals

Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips- the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world- like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of"science and engineering to make possible"the next generations of technology, join us to Make Possible® a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Youll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers."We empower our team to push the boundaries of what is possible"”while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. Full job description Introduction Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. This position is based In Bengaluru. Primary responsibility will be to build various capabilities and maintain our MES products. You will be required to work with various stakeholder internally & externally to build and support the product. Key Responsibilities Execute the design, analysis, or evaluation of assigned projects using sound engineering principles and adhering to business standards, practices, procedures, and product / program requirements Core subject matter expert would be around MES (Manufacturing Execution System) Modeling, QA and Deployment Oracle database administration (Unix/RHEL) Should have good communication and co-ordination skills and thorough in documentation." Ability to work independently and with others across stakeholder like Customers & their IT team, development teams and other supporting services." Should be proactive identifying support needs and preventing them. Should be able to debug and troubleshoot application. Identify bottlenecks and devise solutions to overcome the same. Look for continuous improvement opportunities and identify/propose improvements." Help maintain customer defect data and bring in automation. Technical Skills required:" Experience in MES (Manufacturing Execution System) domain including business requirements understanding, Configuration, MES Modelling, Deployment to Production at customer site. Hands on experience in Oracle database covering PL/SQL programming, Installation, Configuration, Administration and Query Optimization Hands on experience in MES functionality QA Testing with modules like Work In Progress, Tracking and Genealogy, Data Collection, Process Management, Scheduling and Dispatch, Quality Defect Management, Maintenance Management, MES Interface to Enterprise applications (Upstream) and Equipment (Downstream) Preferred to have working experience in semiconductor industry or semiconductor (Front-End or Back-End) knowledge. Experience in UNIX/ RHEL Platform Experienced developer in projects using C++ for critical solutions Experience in message bus like Tibco RV, Kafka Solid skills and experience in UNIX, Linux and Windows operating systems, shell scripting. Total Software Developer Experience of atleast 5 years Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 25% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Splunk is here to build a safer and more resilient digital world The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable While customers love our technology, it's our people that make Splunk stand out as an amazing career destination and why we've won so many awards as a best place to work If you become a Splunker, we want your whole, authentic self, what we call your "million data points" So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you, Role Summary The Technical Success Engineer plays a vital role at Splunk and is responsible for ensuring the technical health of our customers This position requires extensive knowledge of Splunk products to provide guidance on standard methodologies for Splunk Cloud and Enterprise deployments The Technical Success Engineer also assists customers in their adoption journey by offering product support, advisory services, and handling critical issues By fulfilling these responsibilities, this role helps customers improve the value of their Splunk investment while ensuring that their platform is operating efficiently, What You'll Get To Do Act as a point of contact for technical health issues and partner with escalation management for commercial customers, Provide mentorship, planning, and recommendations for a customers overall technical health, Supervise the overall health of customer environments, which include cases, urgent issues, outages, ongoing projects, possible bugs, and performance of diagnostic health checks as needed, Advocate internally for customers to facilitate the resolution of issues through coordination of Splunks internal organizations (technical support, services, sales, product development/management, and executive leadership) Work with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows, Be able to detail, communicate, and understand customer needs, so they can be clearly relayed to fellow account team members and Splunk Leadership, Keep the customer advised of key information that may be important to their success (e-g product roadmaps, new product releases, special customer events, or organizational changes), Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery, Assess cloud overages and leverage appropriate services for workload optimization, Participate in QBRs with customers virtually to review service levels, usage metrics and customer environment performance, Deliver customer onboarding mentorship, enablement planning, administration, and management workshops, Must-have Qualifications 8+ yrs of relevant experience in technical support, professional services, systems administration/engineering or related experience, Experience building customer relationships and handling commercial accounts, Experienced with customer issues, account/project management, IT Operations, and technical infrastructure, Familiarity with Splunk-related products, Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders, Work independently and as part of a team, Occasional travel may be required, Splunk Architect Certification achieved within 6 months of start, Nice-to-have Qualifications BA/BS technical degree, Knowledge of software development process and technical environments, Solid understanding of Splunk Core Platform, Other industry certifications from AWS, Google, and Azure, We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws We consider qualified applicants with criminal histories, consistent with legal requirements,

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Application Support Associate About the Role The (P1) Application Support Associate supports a group of business-critical third-party applications within the Leasing & Capital Markets Technology Group. They are responsible for supporting users and clients for issue resolution directly, partnering with enterprise partners on technical issues and security best practices, and managing communication with application vendors. The Application Support Associate strives to a high quality of care, delivers consistent and effective issue resolution, and documents playbooks and best practices to improve the user experience across our applications. Description As an Application Support Associate, you will be responsible for Responds as the first line of defense to support cases/chats/phone calls from users of applications ( e.g. Access Requests, AD Group and permission set changes) . Triages, diagnoses, and investigates application issues and works with the end-user through resolution . Manages case workflows within and across JLL’s service tools, using reports to manage work . Shepherds issue escalations across technology teams and vendors, while maintaining a seamless experience for the end-user . Utilizes Generative AI, specifically JLL GPT, to support and optimize specific tasks and initiatives within the organization . Responsible for technology on-boarding for new hires and off-boarding for terminated employees; including associated license management reporting . Documents case resolution and leverages existing documentation to ensure a consistent experience for end users . Executes application validation testing after any engineering activities have been completed ( e.g. server upgrade) . Audits and maintains business application best practices to ensure efficiency and accuracy in the capture of relevant business line data of the business line(s) or function(s) supported . Works with other application specialists to actively improve messaging consistency and efficiency of resolution . Completes administrative requests in support of the product support organization and partner teams . Trains users and technology partners 1:1 as requested . Qualifications / Experience Comfort with documentation tools or willingness to learn (Confluence, as an example) Intermediate Knowledge of Microsoft suite (Office, Word, Excel, Outlook, Teams, Planner) Basic knowledge of Excel reporting/querying large datasets; or willingness to learn Willingness and ability to learn new or tangential technology products to supported product(s) Knowledge of Azure D evOp s , Jira, ServiceNow, and Salesforce is preferred Advanced English and secondary language fluency in speaking, reading, and writing is required 1+ years of application support experience; or 2 years of experience in technical support People Skills Commitment to Excellence in customer/user support [documented example or letter of recommendation required]. Excellent interpersonal, communication, problem-solving and organizational skills. Understands sense of urgency, upholds swift response times as required by the business(es)/function(s) being supported. Ability to work independently, unsupervised, and as a team player. Location Remote –Bengaluru, KA Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. Candidate Privacy Statement . For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page I want to work for JLL.

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce . THE TEAM Our Digital Success Engineering team is an interdisciplinary mix of distributed software engineers, architects and engineering managers working collaboratively to build Unified Experiences for our Trailblazers. As customer zero, we drive innovation by harnessing Salesforce technology to create and easy and expert self-service experience that fuels Trailblazer Success. THE ROLE We are seeking an experienced Marketing Cloud Engineer (SMTS) to join our Customer Engagement Engineering team. This is a perfect position for someone technical and solution-oriented, who loves problem-solving and has a passion for providing product support to customers and business users. This position requires an individual with strong Salesforce Marketing Cloud platform knowledge, technical prowess, and impressive business-facing skills. Ideal candidates should be able to understand, troubleshoot, and coordinate operational issues and fixes to our Customer Engagement Ecosystem. The MC developer will investigate and help resolve complex issues, engaging with multiple cross-functional engineering teams and developing solutions/workarounds where needed. In this role, you will work closely with business users, engineering teams, operations teams, and vendor teams to support existing and new business processes and systems functionality by analyzing problems, providing RCA, resolving issues, and planning long-term support. RESPONSIBILITIES * Understand and adapt to Digital Success Engineering team structures and culture * Conduct technical requirements gathering, review, and architecture sessions and translate business requirements into data architecture, data pipelines and Salesforce Marketing Cloud software design appropriate for internal team needs. * Provide guidance and thought leadership in the resolution of complex problems utilizing advanced knowledge and experience within areas of responsibility. * Design and implement robust, scalable solutions for complex Salesforce Marketing Cloud projects, ensuring seamless integration with internal and external systems. * Responsible for triaging, troubleshooting, and ensuring issues are fully resolved * Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise * Quickly develop and maintain technical and domain expertise in assigned areas of product functionality. * Engage other engineering, digital program management, and data platform teams in a continuous feedback loop. * Effectively communicate with development, leadership, and business users throughout the support process, maintaining accountability. * Partner effectively with agile, cross-functional teams to drive successful digital program execution. * Demonstrate ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards * Be the primary contact for application support/incidents in Pacific time. Quickly respond and maintain SLAs PROFESSIONAL EXPERIENCE/SKILLS REQUIRED * Bachelors degree required in Computer Science, Software Engineering, or Equivalent Curriculum * Overall 8+ years of relevant hands-on experience in Salesforce Marketing Cloud and various Salesforce Core products such as Sales Cloud, Service Cloud, and Data Cloud * Must be a self-starter, able to self-manage and adhere to deadlines in a fast-paced environment. * Advanced background in systems integrations, APIs, cross-cloud, marketing compliance, and security protocols * Technical proficiency: AMPScript, HTML, CSS, SSJS and/or JavaScript, SQL, Apache Spark, Apache Airflow, Python, Rest API, Soap API. * Experience with data management and governance best practices including data privacy and messaging consent. * Ability to work under pressure, highly adaptable, and data driven * Problem Solver with technical capability and troubleshooting skills * Excellent verbal and written communication skills demonstrated by an ability to work well virtually with both on-shore, nearshore, and off-shore teams * Technical communication: clean visual design of technical concepts in slide decks, diagrams, charts and solution documents. * Strong analytical and problem-solving abilities that help translate business requirements into technical solutions. * Effective and efficient project management skills that organize, prioritize and simplify engineering work across business teams and technical domains. * Highly organized with the ability to establish and manage priorities in a complex and fast-paced environment

Support Strategic Initiatives and Business IT Portfolio Projects with Consulting, ABAP and SAPUI5 Development Activities - Work hand-in-hand and closely with Munich Development and Integration Team to deliver high-quality SAP Software Solutions - Effectively communicate insights and results to the headquarters in Munich Contribute to ongoing process improvements and follow SAP guidelines for best program practices. Solve support tickets related to ABAP based applications in SAP ERP System Exciting insights into Rohde & Schwarz Our colleagues provide insider information about: Daily adventures and challenges The technologies behind the innovative projects and solutions Your qualifications A bachelors degree in computer science, business or related field. A minimum experience of 9 years in ABAP/4 Development and preferably at least 2 years of experience in SAPUI5 Development Experience in at least 1 of the following Modules: SD/PP/QM/FI/CO/MM Very good exposure to object-oriented ABAP/4 programming Experience in S/4 transition project(s) Experience in SAP Forms Programming ( SAPScript, Smartforms, Adobe Forms ) Experience in Module-Pool, Dynpro and SAP Reports Programming Components Preferably good understanding and experience in programming SAP Gateway Services and OData Solid knowledge of writing technical design documents and software specifications if necessary Self-motivated Very good communication skills in an international environment Allowance for home office equipment Flexible working hour models Possibility of car leasing Gifts for special life events You might find this also interesting

Career Category Regulatory Job Description The Regulatory Compliance Change Assessor will interface with the Amgen Global, Site, Biosimilars, and/or Device RA CMC teams, as well as Amgen Operations, Quality, and/or Supply Chain for specific strategies or activities that impact a product. The Change Assessor will be responsible for varying levels of product support, including global reportability assessment of single or cross-product changes, based upon their experience level. Roles & Responsibilities: Key responsibilities of the Regulatory Sr Associate include: Reviews change records to evaluate impact of the change with respect to reportability and product restrictions for any product in scope. Defines and documents the reporting and product distribution restriction requirements for the change within the change control management system. Liaise with other functions, including Process Development, Operations, Quality and Supply Chain to ensure alignment of regulatory strategies What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a type of person with these qualifications. Basic Qualifications: Master s degree OR Bachelor s degree and 2 years of manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry OR Associate s degree and 6 years of manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry OR Diploma and 8 years of manufacture, QA/QC, or regulatory CMC in the Pharmaceutical/Biotechnology industry Preferred Qualifications: Degree in Life Science discipline Regulatory CMC specific knowledge & experience Understanding and application of principles, concepts, theories and standards of scientific/technical field Experience in manufacture, testing (QC/QA or clinical), or distribution in Pharmaceutical/Biotech industry .

Who You ll Work With In this role, you will work closely with Arista s Sales team, channel partners, distributors, and resellers to ensure accurate order processing and fulfillment. You ll also collaborate with internal teams including Finance, Legal, Customer Support, and Logistics to address contractual, compliance, and shipping requirements, ensuring a seamless experience for our customers across the APAC region. What You ll Do Process purchase orders received from Arista s partners and end-customers and produce commensurate Arista Sales Orders. Ensure proper and accurate shipping logistics Perform requisite review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements Follow-up on customer related issues, including processing RMA requests. Support Attach - Ensure that purchase orders from customers and partners include requisite product support for the switches on their orders. Maintain thorough and accurate installed customer base and service contract information. Collaborate with Sales team to understand any special customer issues and situations. Develop and maintain understanding of the channel sales model, direct sales model and partner effectively with Distributors and Resellers. Clearly understand all product offering, subscription and renewal licensing models. Timely resolution of backlogged orders, and tracking of order cancellations to ensure accurate processing. Other duties/projects when required; particularly to help achieve SOX compliance Previous experience in sales, specifically orders management and software maintenance renewals, is preferred: 5+ years Must have attention to detail and ability to follow-up with Arista Account Representatives and/or Arista partners/c

We are a high-performing team of product developers who are excited about our product vision to help our clients meet their evolving needs in FY25 and beyond. Within the Product Development team, the Senior Product Analyst will interact with multiple groups at FactSet to analyze, test, support and develop FactSet s Wealth products. The position is perfect for a candidate who comes with a creative mindset and enjoys working with financial data and can collaborate across multiple groups at FactSet. Job Responsibilities: Develop a deep understanding of our users and their workflows, products, and markets through exposure to product support and testing activities Developing basic product thinking skills. Starts by defining the problems, goals and needs, and then experiments to uncover the best solution Support applications by answering questions and troubleshooting bugs with some oversight Flagging bugs and defects and relaying issues within the development team Create and automate software test plans, cases, and scripts Identify recurring issues/requests and make recommendations for feature enhancements Communicates product bugs and workarounds in a structured manner, and with impact, to a variety of stakeholders including Product, Content, and Engineering. Enthusiasm and initiative to solve problems with a combination of analytical skills and creativity Work alongside product managers to translate user needs into requirements and acceptance criteria Contributes to keeping product documentation updated as directed by the product team Building expertise on how to escalate and advise workarounds. Effectively organizes and manages own work with some oversight Perform comprehensive market research to stay informed about industry trends and competitor offerings, ensuring that our mobile products remain competitive and innovative Understanding of Mobile Platforms: Basic knowledge of iOS and Android platforms, with an understanding of their unique characteristics and user base. Eligibility Criteria - Skills required, Education & Experiences An undergraduate degree in Computer Science/Engineering/Finance (B.Com., B.Sc., BE/B.Tech, MBA etc.) Preferably a minimum of 2 to 4 years of relevant experience Command of intermediate-level skills in Microsoft Excel, Word and PowerPoint Knowledge of Software Development Life Cycle Ability to complete daily tasks or projects in a timely and accurate manner Articulate communicator, with excellent language skills - both oral and written Quick learner: ability to apply skills and past experiences in new situations Strong written and oral communication skills Strong analytical and problem-solving skills Attention to detail and ability to see big picture Technical skills: Any Object-Oriented Programming language A desire for continuous learning and improvement Preferred Skills: Exposure/Knowledge on Enterprise Software from FactSet, Thomson Reuters, Bloomberg, or Capital IQ Knowledge of financial databases used in financial markets Technical specification writing or maintenance experience of tools, enhancements, and products Have a good understanding of creating and executing test cases Experience with mobile app development frameworks User Experience Focus: Basic knowledge of UI/UX principles to contribute to designing user-friendly applications

The incumbent is primarily responsible for achieving the Aftermarket Parts readiness metrics required at NPI Gateway 6 to meet the product group s Parts Stocking goals prior to first ship date of the new product/program. Current targets include meeting 100% stocking for critical parts, >95% availability for all serviceable parts within sales region and >90% stocking of Class A & B parts. This may involve working with various groups including global purchasing, supplier expediting, service engineers, and product group collaboration meetings. Responsibilities include to track upcoming NPI programs in the NPI authorizations database. Update Model Distribution Plans to cascade sales forecasts information to part level details used by analysts for parts stocking. Facilitate the Service Parts Blitz meetings to collaborate with the product group, service engineers, and related personnel in determining serviceability strategy for new content on NPI programs. The specialist acts in the role of team lead for parts product analysts and lead analysts. They provide key information on setting availability, initial order quantities, service levels, and other parts stocking parameters related to products and specific NPI programs. The specialist also helps escalate issues within the engineering teams such as missing data or late engineering releases. The Specialist also acts as Parts Product Analyst by working on ECNs linked to upcoming NPI or to the existing models. The specialist manages inventory and services for NPI parts (full production + 36 months). After initial part setup, the specialist analyzes the missing parts and escalates issues to meet requirements. Additional Info: Bachelor s degree in Engineering / Maths / Science / Commerce Caterpillar NPI Authorizations experience in Parts Inventory Management with background in parts distribution and Inventory Management Systems will be preferred. Should possess good product knowledge, familiarity with parts inventory procedure, practices, and policies Must have excellent analytical and problem-solving abilities Strong technical skills in MS Office Good oral and written communication skills Strong customer focus and ability to work effectively with a wide variety of people Must be willing to work in US shift timing to have enough overlap with US-based process partners and product groups DESIRED SKILLS APICS CPIM or CSPC National Certification What You Have: Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the companys business; ability to apply this knowledge appropriately to diverse situations. Level Working Knowledge: Comments on the organizations business model and financial goals. Communicates key considerations for business decision making process. Cites examples of types of information needed to make sound business decisions. Participates in business task to get things done in own unit or area. Caters to key stakeholders and their priorities. Standard Operating Procedures: Knowledge of established standard operating procedures (SOP); ability to design, implement and evaluate standard operating procedures affecting daily and strategic business operations in order to increase operational efficiency. Level Basic Understanding: Compiles current research relevant to standard operating procedures. Explains usage of standard operating procedures in business operations. Describes main issues and considerations when using standard operating procedures. Identifies key features and functions of standard operating procedures. Effective Communications : Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Level Working Knowledge: Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own communication effectiveness. Makes oral presentations and writes reports needed for own work. Avoids technical jargon when inappropriate. Looks for and considers non-verbal cues from individuals and groups. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge: Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of each involved stakeholder. Develops alternative techniques for assessing accuracy and relevance of information. Helps to analyze risks and benefits of alternative approaches and obtain decision on resolution. Uses fact-finding techniques and diagnostic tools to identify problems. Data Gathering and Reporting: Knowledge of tools, techniques and processes for gathering and reporting data; ability to practice them in a particular department or division of a company. Level Working Knowledge: Detects and summarizes patterns in data and findings by producing simple reports. Assesses common problems and obstacles surrounding data-gathering. Customizes data fields to meet clients needs. Interprets and explains results of a data-gathering initiative. Participates in projects to gather data for needs analysis. Data Visualization: Knowledge of principles, techniques and processes of data visualization; ability to create high quality figures effectively for various business scenarios and storytelling. Level Working Knowledge: Creates figures for regular data visualization tasks in an honest and compelling way. Develops or uses appropriate tools and software, such as Tableau and Datawrapper, to generate different types of data visualization. Follows established standards and procedures to obtain, aggregate and analyze data for visualization. Outputs statistical models into charts, graphs and maps to demonstrate outliers, patterns and trends of data. Employs data visualization in documents or reports to tell informative and compelling stories. Inventory Management - MFG: Knowledge of processes and methods of inventory management; ability to effectively manage local or distributed inventories of raw materials, work-in-progress and finished goods. Level Working Knowledge: Follows processes to take stock, release inventory or return into processing; resolves discrepancies. Tracks inventory information for a specific product group or location. Works with basic tasks of inventory management for a specific location. Produces basic inventory management reports for senior staff to reconcile the inventory balances. Performs the receiving, ticketing, checking in and distributing of inventory items for a specific location.

Job Profile : System Administrator, Linux Location : Mumbai Experience Required : 4-6 yrs - Softenger Job Profile : System Administrator, Linux Job Location : Mumbai Experience Required : 4-6 yrs Job Description : 1) Ensure that appropriate space is available in the Operating system. 2) Regular proactive purging of Log files as per the CUSTOMER Security Policy. The frequency as well as the files to be purged has to be recommended by the Customer Security 3) Implement Proactive patch upgrades, if any, recommendation from RHEL 4) Performance monitoring as per the mutually agreed metrics between Customer and HP using the tool made available by Customer. 5) End to end coordination with the Red hat, HP backend & Customer teams for the proactive patches/OS patches/upgrades, Firmware updates, Installation/reinstallation, configuration/reconfiguration, corrective & preventive maintenance as per the terms Mentioned in the SLA. 6) Proper follow-up for Incident/Change management as per the defined policy by CUSTOMER 7) Common /Advanced Administrator task related to the server specified. 8) Proactive reporting of Operating System incidents open beyond the timelines defined by CUSTOMER as Per the priority and the impact . 9) Monitor the Operating system logs for any errors in the operating system and escalate Accordingly. The reporting from the tool provided by CUSTOMER hasto be tuned by the tool owner as Per recommendation by HP team. 10) Needful Handover & Takeover ofshift switching. 11) Working experience on Redhat cluster Suite Pacemaker, RHEV 12ldap., NFS, user management, permission, Automation with Ansible skill 12) Work with Red Hat GSS and execute tasks as suggested by TSE

Job Title: Mediation and Interconnect Support Analyst Company Name: Torry Harris Job Description: Torry Harris is seeking a detail-oriented and proactive Mediation and Interconnect Support Analyst to join our dynamic team. In this role, you will be responsible for providing critical support in mediation processes and interconnect configurations to ensure seamless communication across various platforms. Key Responsibilities: - Monitor and analyze mediation processes to ensure accuracy and efficiency. - Provide technical support for mediation and interconnect systems, troubleshooting issues as they arise. - Collaborate with cross-functional teams to implement and optimize mediation solutions. - Conduct regular testing and validation of interconnect configurations to maintain system integrity. - Document processes and procedures to enhance operational efficiency and knowledge sharing. - Assist in training team members and stakeholders on mediation tools and interconnect protocols. Qualifications: - Bachelors degree in Computer Science, Information Technology, or a related field. - Proven experience in mediation and interconnect support within a telecommunications environment. - Strong analytical skills and attention to detail. - Excellent troubleshooting and problem-solving abilities. - Familiarity with mediation tools and interconnect protocols is highly desirable. - Strong communication skills and the ability to work collaboratively in a team environment. Torry Harris offers a competitive salary and benefits package, as well as opportunities for professional development and growth within the organization. If you are passionate about technology and have a strong desire to contribute to innovative solutions, we encourage you to apply. Job Title: Mediation and Interconnect Support Analyst Company Name: Torry Harris Roles and Responsibilities: - Provide technical and operational support for mediation and interconnection processes, ensuring seamless data flow and communication between systems. - Monitor and analyze system performance to identify and resolve issues related to data mediation and interconnectivity in a timely manner. - Collaborate with internal teams and external partners to implement mediation solutions that meet business requirements and enhance system efficiency. - Maintain and update documentation related to mediation processes, interconnect configurations, and troubleshooting procedures. - Conduct testing of mediation solutions to ensure compliance with standards and functionality, identifying potential areas for improvement. - Serve as a point of contact for escalations and technical inquiries from clients and stakeholders regarding mediation and interconnect services. - Participate in the development and implementation of best practices, policies, and procedures to optimize mediation and interconnect operations. - Provide training and support to team members and other stakeholders on mediation tools and technologies. - Stay updated on industry trends and advancements related to mediation and interconnect solutions to drive innovation and efficiency within the organization. - Assist in project management activities related to mediation and interconnect initiatives, ensuring timely delivery and adherence to project timelines.

Corporate Overview For over 70 years has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers. Our customers include small to large corporations, institutions, government agencies and consumers across North America. Key Responsibilities Serve as an intermediary between the sales force and our suppliers and manufacturers Provide resolutions to product related questions for our sales staff Communicate with with product managers and vendors to source special products and pricing quotes Be a technical expert on your assigned product line(s) to provide accurate and rapid assistance Work as part of a collaborative team Competencies and skills Engineering Graduate, Mechanical or Electrical preferred 1-2 years experience in technical industrial equipment sourcing , sales support or related business experience Skilled at interpreting and distilling complex or technical information for others Ability to prioritize work in a fast paced environment, handle multiple tasks and work under time constraints Outstanding oral and written communication skills Excellent PC skills required in Microsoft Office Strong problem-solving and organizational skills Bachelors Degree is a plus but not required Industrial equipment product knowledge a plus Job Segment: Electrical, Engineer, Engineering