1224 Product Support Jobs - Page 48

Roles and Responsibilities: Provide service and customer support during remote meetings and interactions. Install POS software on clients systems or devices efficiently. Conduct training sessions to help clients understand and use the product effectively. Diagnose errors or technical problems and determine proper solutions to resolve client queries. Create, maintain, and implement SOPs to standardize support processes. Hands-on experience with Windows, Linux, and Mac OS environments. Research and identify solutions for software and hardware issues. Troubleshoot technical issues, including account setup, system errors, and network configurations. Ask targeted questions to quickly identify the root cause of issues and provide resolutions. Communicate with clients through phone, email, or chat to resolve technical challenges. Ensure all technical issues are logged properly with detailed documentation. Build and maintain positive relationships with international customers, ensuring high levels of satisfaction. Flexibility to work in rotational shifts to support international time zones. Additional Qualification and Skills: Software Installation and Training. Flexibility to work in rotational shifts to support international time zones.

Workday Support is looking for a dedicated, ambitious and self-driven Technical Account Manager with a passion for customer relations. This role requires a self-motivated professional with technical acumen that consistently brings a high level of commitment to customers and Workday teammates. The ideal candidate brings strong communication and project management skills as well as strong technical background and the ability to strategically and tactically navigate the challenges with large and complex customers. The Technical Account Manager will develop and maintain close relationships with a strategic group of implementing and production customers. The ideal candidate will coordinate and prioritize business critical cases/events and will be responsible for driving escalations and incidents for these customers, managing internal and external communications with stakeholders, including but not limited to C-level executives. You will: Work with Workday's largest strategic accounts to build positive relationships Prioritise multiple accounts simultaneously Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment Become an authority in Workday's Architecture and leverage it on all engagements as needed Demonstrate proficiency in Workday products: HCM, Payroll, Financials Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues Own and drive escalated issues blocking production success Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems Carry out regular review of customer cases to identify trends Champion and advocate for customers with internal and external stakeholders Manage meaningful situations in a fast paced environment Chair roundtables to ensure close communication and relationship building with key stakeholders Serve on and actively participate in customer steering committee meetings Drive customer self-sufficiency by ensuring their customers understand how to engage with the Workday Support organization and leverage tools Pilot new programs and drive continuous improvement initiatives for production customers Travel occasionally up to 25% of the time Participate in our 24x7 program

TBD Qualifications TBD

Skill required: Talent Development - Learning Operations Designation: Learning Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Customer Service Service Delivery Client Communication People Management Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Skill required: Talent Development - Learning Operations Designation: Learning Operations Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Stakeholder Communications Team Management Learning Delivery Operations Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Responsible for designing and executing test environments for Quality Assurance Engineers. Tests products and software to ensure quality and a successful rollout. Assists in managing project teams, developing test strategies and designing quality assurance practices. Leads Engineering teams in investigation process which includes identifying, reproducing and documents defects, bugs, or problems. Maintains technical quality assurance and control systems and activities. Utilizes clearly defined standards, methods and procedures for inspecting, testing and evaluating the precision, accuracy and reliability of company products. Assists product support areas in gathering and analyzing data. Integrates knowledge of business and functional priorities. Acts as a key contributor in a complex and crucial environment. May lead teams or projects and shares expertise. Employees at all levels are expected to: Candidate Specification Pragmatic and delivery-oriented mindset, with a track record of having led and facilitated end-to-end test & trials on very large cross-enterprise initiatives within the following domains: Mobile Core, Broadband Core & Access Networks, IP-based Telephony, TV, Streaming, OTT, Business Communications Trial management experience, having planned and implement technical trials: define & verify trial scenarios, co-ordinate technology teams, manage trialists & feedback mechanisms, manage defects & retesting, provide concise programme updates, collate reports, perform root cause analysis. Technical acumen: Taken ownership for the progression and project management of releases, test cases and defect fixes that have dependencies across multiple software, hardware and network engineering delivery teams. Comfortable working in an incremental delivery methodology, defining risk-based test/trial plans for overall programme and for each programme increment Excellent testing, UAT, project management and stakeholder management skills. Confident presentation skills to large audiences of varying seniority and be able to get your message across clearly and succinctly Technical Skill set E2E trial with multiple components across network, OSS and BSS systems Define E2E test and trial approaches Implementing trial inc. release & deployment, trialist management, defect management, project mgmt. Delivering UAT test phases Stakeholder management Management of defects, from raising to deploying into the live environment Significant experience of managing E2E trials and testing one or more of: Broadband Mobile networks Voice (over IP) Business Communications TV Streaming/OTT Project management expertise Executive presence Technical, Operations & Business Stakeholder management Release management Change and configuration management Defect management Education Bachelors Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work on various platforms within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide hardware/software support for configured services running on various platforms. Implement technology at the operating system-level across all server and network areas. Perform L1 and L2/ basic and intermediate level troubleshooting. Maintain and update production and development systems. Collaborate with team members to ensure smooth operations. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of IT operations and support processes. Experience in hardware and software troubleshooting. Knowledge of server and network configurations. Familiarity with operating system-level implementations. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Gurugram office. A 15 years full-time education is required. Qualifications 15 years full time education

Role Definitions Role type: Full-time / Permanent Corporate Unit: Technology Operations Functional Unit(s): Product Support Management Job Number: TO/PSM/015 Job Open Date: 22 September 2023 Job Location : Pune & Bangalore Role: Senior Field Application Engineer o Seniority Level: Senior o Work Experience: 4-8 Years Industry: Telecom / IoT / Electronics / Semiconductor To bolster our product management and support functions, we are on the lookout for candidates with strong technical and managerial skills. The selected candidate will play a pivotal role in directing all aspects of our support operations and product documentation for Cavli s hardware line of products . Job Responsibilities : You will be responsible for: Assisting in managing the company products and other details of sales and service requests for providing the same to the customers for technical support Analysing technological problems in installed application systems, checking its technical resolution and working condition, and fixing the same if required Collaborating with sales team, engineers, and product managers for obtaining accurate information of application usage, system operations, and product management Preparing technical elements of proposal, formulating the intricacies involved in defining the technical solution guidelines for sales team support Troubleshooting system applications on customers request, resolving other engineering issues regarding systems application, conducting regular follow up on customers activities, and monitoring the same for obtaining new sales opportunities Preparing relevant records, data, and documents for product presentations, conducting training sessions for demonstrating new products and services, and supporting the sales team in organizing the presentation and training of product demonstration Coordinating with the sales and marketing team, systems application team, and other executive designers for designing proper application system, and formulating the product specification as per the customers needs Monitoring and managing the preamp devices for systems application and implementing innovative ways to optimize the use of wireless network for effective communication Coordinating with the project management team for overall analysis of health care applications and home energy procedures for system installation Providing capacitive resolution for all the installed application and assisting customers in maintaining the engineering applications efficiently Evaluating the customers requirement regarding systems application and administering the technical, technological, and functional aspects of proposals accordingly as instructed Assisting the application engineering manager for performing the desired tests and installation procedures, preparing detailed schedule regarding the project specification, conducting research on market trends in field application, and analyzing the emerging trends for recommending the new application engineering products Participating in different seminars, conferences, and meetings for promoting the devised application engineering products, evaluating the performance and credibility of systems application, along with developing and optimizing the color codes specific for the particular design Providing technical training of consumer specific application of various application engineering products in developing stage to the branch personnels for adequate management of the same Required Technical Expertise: o Required Technical Expertise includes: Prior experience in product support roles with good debugging, troubleshooting skills and coordination skills. Solid understanding of telecommunications systems. Strong technical knowledge and inclination towards embedded electronics. 2-3 years of managerial experience. Knowledge of technical writing conventions. Preferred Qualifications: - Bachelor s/Master s degree in electronics & communications engineering or computer science engineering or electronics & instrumentation engineering. - Postgraduate degree in management or prior experience in managerial roles.

A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com Senior Technical Project Manager (Professional Services) Role Overview The Senior Technical Project Manager plays a crucial role in leading end-to-end customer implementations within our Professional Services team. This team, composed of Database Consultants, Migration Consultants, Trainers, and Solution Architects, is responsible for ensuring customers successfully adopt our products and achieve improved time to value. This role is pivotal in delivering a first-class Professional Services experience, managing and coordinating multiple engagements, driving successful project execution, and ensuring high customer satisfaction. The Senior Technical Project Manager will lead cross-functional teams, optimize resource utilization and forecasting , manage project scope, timeline, and budget, mitigate risks, and uphold high project delivery standards. Key Responsibilities Project & Delivery Management Lead the full project lifecycle, from initiation to closure, ensuring projects meet scope, budget, time, and quality objectives. Manage the delivery of Professional Services engagements and drive customer success. Develop and maintain comprehensive project trackers, timelines, budgets, and financial reports. Leverage industry-standard project management tools, methodologies (Agile, Waterfall, or hybrid models), and governance processes. Implement change control mechanisms to manage project scope effectively. Resource & Utilization Management Ensure optimal utilization of team members by effectively allocating resources across multiple projects to balance workloads and maximize productivity. Collaborate with Professional Services leadership to forecast resource demand, ensuring the right expertise is assigned to the right projects. Continuously monitor and adjust team assignments to maintain efficiency and align with project priorities. Provide input on team capacity planning, ensuring availability of key skills for ongoing and upcoming engagements. Stakeholder & Communication Management Establish and maintain strong relationships with internal and external stakeholders, including customers, Sales, Finance, Operations, Product, Support, and Customer Success teams. Provide clear and transparent project reporting, ensuring effective communication across all phases of the project. Conduct effective meetings, workshops, and stakeholder engagements to drive alignment and decision-making. Deliver executive-level communication and presentations, influencing stakeholders and ensuring alignment on project objectives. Risk & Financial Management Proactively identify, track, and mitigate project risks to ensure successful project outcomes. Efficiently allocate resources, including onshore/offshore and partner resources, to optimize project delivery. Monitor and adjust project scope, schedules, and budgets to maintain alignment with customer goals. Apply strong analytical and problem-solving skills to manage dynamic priorities and demands. Understand & implement remedial / get well plans to achieve overall Customer adoption & satisfaction. Coaching, Mentoring & Process Improvement Provide mentorship and coaching to junior team members, fostering their professional growth. Drive continuous improvement by contributing to project management process optimization, knowledge sharing, and asset creation. Lead efforts to enhance Professional Services delivery frameworks through best practices and innovation. Core Deliverables Successfully implement and manage multiple projects to high standards. Ensure customer adoption and satisfaction, delivering a seamless handover to Support, Technical Account Management, and Customer Success Management teams. Maintain accurate project financials, forecasts, and reports. Optimize team utilization, ensuring workloads are balanced and resources are allocated effectively. Complete, agree and close out projects with thorough lessons learned and process refinements for future projects. Requirements 8+ years of experience in project/program management, preferably in Professional Services or consulting within a technical or database-focused environment. Proven experience in resource allocation and workforce optimization, ensuring balanced workloads and high team efficiency. Strong understanding of project management frameworks (Agile, Waterfall, hybrid models) and the ability to adapt them based on customer needs. Experience working in matrixed teams across multiple departments and geographies. Exceptional stakeholder management skills with a customer-first approach. Superior communication, negotiation, and conflict resolution skills. Strong business acumen and ability to identify new business opportunities during engagements. Detail-oriented with strong organizational and follow-through skills. Experience with MS Project, MS Office, Google Suite. Experience with NetSuite and Salesforce (PSA) is a significant plus. Knowledge of Postgres or other database technologies is highly preferred. PMI or PMP certification required. Ability to travel occasionally as needed. Preferred Qualifications Experience in Professional Services delivery within a SaaS environment. Expertise in implementing and coaching teams on project management standards and best practices. Strong executive presence with experience in delivering high-impact presentations. Why Join Us As a Senior Technical Project Manager in our Professional Services team, youll have the opportunity to drive transformational projects, work with cutting-edge Postgres and Data & AI solutions, and shape customer success journeys. If you thrive in a fast-paced, customer-focused environment and enjoy leading high-impact projects while ensuring optimal team utilization, we d love to hear from you! EDB is committed to supporting our employees overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2025! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We d love to hear from you and we want you to apply! EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company s integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. #LI-Remote #BI-Remote

Job Purpose Monitor workmen in terms of quality of work execution and adherence to SOP / SWI and safety norms while they are performing the activities. Conduct safety/quality pep talk and allocate workmen to work area and ensure that they are optimally utilized. Respond to emergencies, escalate major breakdowns in weigh bridge, mobile crushers to management and manage the emergency to the best of ability. Execute jobs before maintenance work and collaborate with maintenance team to schedule jobs on priority. Ensure appropriate takeover of equipments post job completion and give feedback regarding the equipment running condition. Maintain housekeeping standards especially post job completion. Qualifications: Graduate,Diploma Minimum Experience Level: 2-6 Years Report to: General Manager

Job Purpose Responsible for new Business Partner acquisition and business generation from online lead as well as new Business partner acquisition and revenue generation through ABC SELECT Program. Drive various initiatives through ABC SELECT platform, run contests, lead management to ensure business growth. Job Context & Major Challenges Aditya Birla Money Ltd. (ABML) is primarily a Broking Company, deals in Equity, Commodity & Currency. Workforce of ~800 spread across ~40 locations with customer base of in excess of 3 lacs. Commodity operations are managed through its 100% subsidiary Aditya Birla Commodities Broking limited. ABML is one of the leading securities trading companies in the country. ABML operates in a fragmented equity broking business and has a daily turnover of close to 3,000 Crores with a market share of 1%. ABM works in a highly regulated environment with a host of regulators like SEBI, RBI, AMFI, FMC, IRDA etc. regulating its day to day operations. In addition to the regulator ABML is also subject to close monitoring and inspection through various agencies like NSE / BSE / NCDX / MCX / NSDL / CDSL etc. ABML also operates in a highly competitive market mainly in fragmented industry with ABML competition from major National Broking houses like ICICI Securities, HDFC Securities, Angel Broking, MOFSL etc. and a range of local Broking outfits. Major Challenges : Due to stiff competition from Discount broker and falling yields, acquisition of new business partner as per the quality and business standard of the ABM is a major challenge. Critical skill sets that this profile requires are : Excellent analytical, communication & presentation skills, a strong industry network and an ability to resource new business with a strategic vision to interpret market trends & high target & customer service orientationelopers for managing change during the UAT and post implementation phase. Impact Analysis of the Change Requests on the system and follow up on bugs. It also includes Version up gradation and Product enhancement as and when required. Product Support: Product support involves a series of activities which includes Providing Technical and Functional assistance to Internet clients throughout the trading hours and having a dedicated customer care desk for handling all types issues/queries. Job Challenges: Key Result Areas KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Cluster Manager For lead acquisition and promotion of contest and to understand the requirement for business partner (Daily) KRA2 ABC SELECT Team For various initiative for ABC SELECT Partner , MIS and other purpose (Weekly) KRA3 Product Support Providing support to the clients includes both Technical and Functional Assistance of Trading. When a new product is launched or some up- gradation has been taken place in a product, ensures that clients are all aware of the changes by providing Product Demos to the PAN India Branches, providing a support desk for all clients/branches, sending mailers/teasers etc. KRA4 Exchange Compliance regarding IBT Submitting the IBT Trade/Volume confirmation in NSE and BSE. Qualifications: Graduate Minimum Experience Level: 2-5 Years Report to: Deputy Chief Manager

Career Area: Product Support Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Technical Information Solutions (TIS) team within Americas Distribution Services Division (ADSD) creates and delivers technical parts and service information accessible via SIS and SIS2GO critical for the repair and service of Caterpillar products. Over 300,000 dealer and customer users depend on the information created, managed, and delivered by this team to identify and order Cat parts. Job Summary In TIS, the Parts Information Specialist Creates, validates, and revises technical parts information in support of New Product Introduction (NPI), Continuous Process Improvement, and Revision project timelines, managing projects to ensure parts manuals are completed on-time and accurately. What You Will Do: Review day-to-day work completed by parts information staff for accuracy. Provide appropriate coaching to improve performance. Train and mentor new staff on how to create, validate, and revise technical parts information. Develop and maintain parts information standards. Participate in and lead process improvement efforts. Communicate the importance of customer needs/expectations to parts information creation team consistently. What You Have: Technical Excellence : Demonstrated knowledge of Caterpillar product structure, engineering, and parts information databases, including EDS, NPR, PRWB and Windchill (ACM) authoring system. Meets or exceeds performance expectations for parts information production and quality. Develops and provides solutions to significant technical challenges. Helps others solve technical or procedural problems or issues. Service Excellence : Provides effective responses to parts information requests and interactions with a sense of urgency and positive action. Acts on parts information improvement opportunities and supports the delivery of high-quality parts information to customers. Effective Communications : Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own performance effectiveness. Independently makes oral presentations and written reports needed for own work. Leads meetings and teams effectively. Data Gathering & Analysis : Participates in gathering and analyzing parts information business data. Utilizes data to identify problems and reach a conclusion, goal, or judgment. Identifies and reports problems that arise in the data collection process. Collaboration & Engagement : Ability to establish and maintain healthy working relationships with peers and other relevant stakeholders. Problem Solving : Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of everyone involved. Works with all stakeholders to address critical issues and resolve major problems. Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at www.caterpillar.com/careers . What You Will Get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date). Final Details: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application - please use the candidate log-in on our career website as it will reflect any updates to your status. If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you! This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. About Caterpillar Posting Dates: May 8, 2025 - May 15, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community .

Skill required: Talent Development - Learning Operations Designation: Learning Operations New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsTalent Development processManage learning solutions, including activities such as registration, vendor management, product support, learning management system. What are we looking for? Manage learning solutions, including activities such as registration, vendor management, product support, learning management system.Manage learning solutions, including activities such as registration, vendor management, product support, learning management system. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

What Youll Do The Technical Support Engineer is the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customers and internal Avalara departments for AvaTax and all related Connectors. You will work directly with customers, responding to email requests promptly, working with Avalara engineers to resolve issues, and participating in engineering and product management meetings. You will document each customer contact, troubleshoot technical issues, escalate to engineering, and manage issues through to resolution. You will have to work from Pune location and need to work in US or EMEA business hours, afternoon, evening, or night work across multiple time zones. You will report to Director, Product Support What Your Responsibilities Will Be Serve as contact for external customers by answering technical support telephone calls, chats, and emails. Oversee Tier 2 AvaTax and related Connector technical issues through resolution. Attain intermediate/experienced proficiency in the primary responsibilities and technical workings for AvaTax and related Connectors, and all Avalara services. Comprehend technical interoperability for products in Avalara Portfolio. Manage personal ticket workload to meet department Service level agreements and CSAT goals, with expected clarity and quality of documentation. Collaborate with Tier 1/2 teams and the department QA team for process improvement and training. Set up test environments to verify reported software bugs and record in our issue tracking system Jira. What Youll Need to be Successful Education: BE or MCA or MCS 2+ years in a technical support environment supporting software or SaaS products. In depth technical expertise in supporting software or SaaS products, with a focus on APIs. Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, Salesforce, Magento, Oracle, Shopify, or similar systems. Expertise in mainstream Support ticketing system and support request queue management. Communicate with customers and managers regarding case management and status #LI-Onsite How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Education: BE or MCA or MCS 2+ years in a technical support environment supporting software or SaaS products. In depth technical expertise in supporting software or SaaS products, with a focus on APIs. Experience with a mainstream ERP/CRM/Accounting software package, such as: NetSuite, Microsoft Dynamics/D365/AX, SAP S/4 Hana, Salesforce, Magento, Oracle, Shopify, or similar systems. Expertise in mainstream Support ticketing system and support request queue management. Communicate with customers and managers regarding case management and status #LI-Onsite Serve as contact for external customers by answering technical support telephone calls, chats, and emails. Oversee Tier 2 AvaTax and related Connector technical issues through resolution. Attain intermediate/experienced proficiency in the primary responsibilities and technical workings for AvaTax and related Connectors, and all Avalara services. Comprehend technical interoperability for products in Avalara Portfolio. Manage personal ticket workload to meet department Service level agreements and CSAT goals, with expected clarity and quality of documentation. Collaborate with Tier 1/2 teams and the department QA team for process improvement and training. Set up test environments to verify reported software bugs and record in our issue tracking system Jira.

What you ll do: Oversee day-to-day operations of the customer support department, ensuring timely resolution of customer requests. Handle escalations and manage key accounts, acting as the primary point of contact for critical issues. Lead hiring, training, and upskilling efforts to maintain a high-performing support team. Conduct performance reviews, identify top talent, and create succession plans. Implement and refine support processes to improve customer satisfaction. Keep the team informed of product updates, procedural changes, and emerging trends. Collaborate closely with Subject Matter Experts (SMEs) to upskill the team in both technical and soft skills. Analyze support metrics, prepare detailed reports, and recommend improvements. Assess ongoing training needs to ensure the team has the necessary skills and deep product knowledge. Deliver performance evaluations and manage disciplinary processes as needed. Monitor service quality to ensure the team consistently meets or exceeds customer expectations. Conduct regular audits to verify process compliance and identify areas for improvement. Coordinate with Product Development, QA, Cloud Operations, and other departments to enhance customer experience. Ensure all client issues are fully resolved, with no outstanding concerns since the last interaction. What you ll need to succeed: Bachelor s degree in computer science or equivalent. Minimum 5+ years of experience managing teams supporting international customers (preferably US) in application support. Strong understanding of support operations, including KPIs, CSAT surveys, and NPS. Proven ability to hire, train, and mentor teams for complex ERP product support. Ability to quickly grasp and master complex ERP product functionality. Experience collaborating with SMEs to upskill teams in technical and soft skills. Exceptional communication, interpersonal, and conflict resolution skills. Ability to multitask, prioritize, and remain impartial under pressure. Advanced proficiency in Reporting and Analysis through Excel. Experience with ServiceNow or a similar ticketing tool. Knowledge of SQL will be an added advantage. We offer a clear career path within the Customer Support function with opportunity for further career advancement into our Consulting and Product Development Teams. At Epicor, you can reach your full potential because growth for you means growth for us. Location : Bangalore Shift Timings : 5:30pm-2:30am IST / 6:30pm-3:30am IST #LI-VV1 #HYBRID About Epicor At Epicor, we re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We re Proactive, Proud, Partners . Whatever your career journey, we ll help you find the right path. Through our training courses, mentorship, and continuous support, you ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we re the essential partners for the world s most essential businesses the hardworking companies who make, move, and sell the things the world needs. Competitive Pay & Benefits Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being. Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally. Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development. Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development. Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership. Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect. Global Mobility: Comprehensive support for international relocations and permanent residency processes. Equal Opportunities and Accommodations Statement Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you that s who we re interested in. If you have interest in this or any role- but your experience doesn t match every qualification of the job description, that s okay- consider applying regardless. We are an equal-opportunity employer. Recruiter: Vidya Vardhni

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity . We are seeking a Security Lead with a strong background in cloud infrastructure security, security operations, and compliance. The ideal candidate will provide technical leadership across multi-cloud environments (AWS and Azure), security frameworks (ISO27001, PCI DSS, SOC 2), and modern security tools while bringing experience in SOC operations, vulnerability management, and security governance. This leadership role requires someone who can build and direct security teams, implement robust security controls, manage security incidents, and ensure compliance with industry standards. The Security Lead must excel at developing, implementing, and maintaining a comprehensive suite of security policies and procedures that align with organizational objectives and regulatory requirements. What you ll be doing Security Leadership Lead the security team to deliver effective security services across the organization Contribute to security strategy and roadmap aligned with business objectives Provide technical guidance and mentorship to team members Serve as the security subject matter expert for management Drive security maturity improvements based on industry best practices Lead security governance meetings and present security metrics to stakeholders Security Policy Framework Development & Management Lead the development, implementation, and maintenance of the organizations comprehensive security policy framework including: Identity and Access Management & Asset Management Procedures Access Control Policy Acceptable Usage Policy Data Classification and Protection Policies Information Security Management System (ISMS) Manual Cloud Security Policy and Cyber Security Policy Cryptography and Key Management Policy Network Security Procedures Application Security Standards Vulnerability Management Procedures Third Party Security Standards and Policies Software Development Lifecycle Procedures Risk Management Procedures Ensure policies adhere to ISO27001 requirements and maintain the Statement of Applicability Oversee the development and maintenance of Standard Operating Procedures for IT, DevOps, Admin, Product Support, Application, and Information Security teams Lead regular reviews and updates of the Risk Register and security policies Multi-Cloud Security Implementation Lead the implementation and management of security architecture across AWS and Azure environments Design and implement consistent security controls across multi-cloud platforms Oversee WAF solutions to protect web applications from threats Direct configuration and management of cloud security controls across cloud environments Guide implementation of container security measures Oversee cryptographic key management and security automation Implement cloud security best practices for both AWS and Azure Security Operations & Monitoring Lead SOC team to ensure efficient cybersecurity monitoring, incident response, and threat management Oversee implementation and management of SIEM solutions Guide detection strategy and custom rule development Ensure effective incident response and threat management Coordinate security incident management and response Business Continuity & Disaster Recovery Lead the development and maintenance of Business Continuity Plan and Disaster Recovery Plan Coordinate with stakeholders to ensure plans are regularly tested and updated Implement backup policies and procedures to ensure data availability Governance, Risk & Compliance Act as the primary liaison for internal, external, and regulatory audits Lead compliance efforts for ISO27001, PCI DSS, and SOC 2 Coordinate vendor risk management activities Contribute to defining roles and responsibilities for ISMS, IT, and DevOps teams Lead preparation of documentation and evidence for compliance audits Physical & Environmental Security Guide development and implementation of physical and environmental security standards Oversee secure disposal processes Coordinate implementation of clear desk and clear screen procedures Vulnerability Management Lead the organizations vulnerability management program Coordinate vulnerability assessment and penetration testing initiatives Oversee remediation efforts Guide risk assessments and threat modeling Lead patch management implementation Security Awareness & Training Develop security awareness strategy and training programs Coordinate phishing simulation campaigns Foster security culture development initiatives Strong leadership and team coordination abilities Tactical execution with ability to align security initiatives with business objectives Exceptional ability to develop clear, comprehensive, and effective security policies Strong analytical, troubleshooting, and problem-solving skills Excellent communication skills for collaborating with cross-functional teams and management Experience working as security lead across multiple business units Ability to translate complex security concepts for non-technical stakeholders Proactive approach to identifying and addressing security challenges This leadership position offers the opportunity to lead security initiatives across multiple business entities while implementing cutting-edge security solutions and best practices. The role requires a candidate who can provide technical leadership and excel at developing and maintaining the comprehensive policy framework that governs the organizations security posture. Who you are 6+ years of information security experience with focus on cloud security and security operations Experience in a security leadership or team lead role Strong hands-on experience with multi-cloud platforms (AWS and Azure) and their security services Demonstrated experience implementing security frameworks and maintaining certifications (ISO27001, PCI DSS, SOC 2) Proven track record in developing, implementing, and managing comprehensive security policies Background in security monitoring, incident response, and vulnerability management Experience with container security and Kubernetes environments Security policy development and implementation Security team leadership and coordination Multi-cloud security implementation (AWS and Azure) Security monitoring and SIEM implementation (Wazuh, CrowdStrike Falcon) Cloud security tools and WAF configuration (Reblaze, AWS WAF, Azure WAF) Container security (NeuVector, Kubernetes security controls) Vulnerability assessment and penetration testing coordination Identity and access management, implementing least privilege principles Security automation and infrastructure as code ISO27001 Implementation experience will be a plus PCI DSS compliance expertise will be a plus SOC 2 compliance expertise will be a plus Cloud security certifications (AWS Security, Azure Security) will be a plus Security certifications (CISSP, CISM)will be a plus Who we are: FourKites , the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks, and optimize performance across As the leader in AI-driven supply chain transformation, FourKites pioneered the Intelligent Control Tower powered by the world s largest real-time visibility network. Our platform creates comprehensive digital twins of your supply chain with AI-powered digital workers to automate resolution, improve collaboration and drive outcomes across all stakeholders. Unlike traditional control towers, we enable true real-time execution and intelligent fulfillment, transforming both your supply and customer. Benefits Medical benefits start on first day of employment 36 PTO days( Sick, Casual and Earned) , 5 recharge days, 2 volunteer days Home Office setups and Technology reimbursement Lifestyle & Family benefits Annual Swags/ Festive Swags Ongoing learning & development opportunities ( Professional development program, Toast Master club etc.)

Senior Product Support (Non Linux) - Vehant Technologies Senior Product Support (Non Linux) Years of Experience: 4-8 years Work from Office Job Description Basic Functions/Job Responsibility: Proactively maintain and develop all Windows/Linux infrastructure technology to maintain a 24x7x365 uptime service Engineering of systems administration-related solutions for various project and operational needs Maintain best practices on managing systems and services across all environments Fault finding, analysis and of logging information for reporting of performance exceptions Proactively monitoring system performance and capacity planning Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware Create and modify scripts or applications to perform tasks Provide input on ways to improve the stability, security, efficiency, and scalability of the environment Collaborate with other teams and team members to develop automation strategies and deployment processes Proactively maintain windows deployment Required to articulate standard methodologies for during implementation. Knowledge and expertise of OS clustering, partitioning and virtualization. Familiarity with the fundamentals of Linux scripting languages Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, nginx, etc. Strong grasp on configuration management tools, such as Ansible Familiarity with load balancing, firewalls, etc. Proficient with network tools such as iptables, Linux IPVS, HAProxy, etc. Experience with virtualization technologies, such as Xen, virtual box vmware etc. Ability to build and monitor services on production servers Knowledge of servers and switches Knowledge, Skills, Qualifications, Experience: Exp Range: 4-8 Years Qualification: B.E/B.Tech Self-starter & confiden. Team player with positive attitude & open mindedness for learning. Good communication, problem solving & interpersonal skill. Create technology & tool evaluation report.

Product Support: Provide escalated expert-level technical assistance to our support/ onboarding agents,resolving complex engineering product issues efficiently/ effectively via email,phone,and live chat. Troubleshoot high-priority software issues Required Candidate profile Proficient in troubleshooting software issues using .NET,C#,API programming,LINQ,Javascript,would be nice to have exp. in React JS tech stack,with a strong understanding of engineering principles

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We recently solidified our initial presence in Bengaluru. In this new office we are looking to build highly skilled and autonomous teams that drive innovation and out-of-the-box thinking, all while working together with teammates worldwide to create real change on a massive scale. Technical Support Engineer, Technical Support As a Technical Support Engineer, based in Bengaluru, you will be part of a team that operates as a key point of contact with Adyen s merchants across the globe. You will work directly with a variety of other Adyen teams across the technology, commercial and operational sphere to deliver the merchant support model. The service Adyen Technical Support team provides to the merchant has a direct impact on their ability to take payments and further grow their business. You will be an extremely merchant-focused, highly motivated individual that thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate across time zones using a follow the sun principle. The extensive payments knowledge of the team is the most valuable aspect both to our merchants and our internal teams. What you ll do Provide our customers with the help and instruments they need for them to successfully accept payments globally; Be a key source of knowledge on the Adyen platform, products, APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices; Support merchant technical personnel, leveraging knowledge and expertise to troubleshoot technical problems and create the best possible merchant experience; Advise merchants regarding the best implementation practices and also addressing specific merchants issues; Serve as a feedback loop for the organisation, gathering merchant s feedback, evaluating merchant needs, and communicating these to product and management personnel. Will manage a queue of live tickets with a target resolution of a minimum of eight cases per day across a variety of complexities. Providing first in class service which will be analysed via CSAT and regular QA of engineers tickets. Who you are You are an experienced Tech Support Engineer / Product Support Engineer / Technical Solutions Engineer with a minimum of 3 years experience. You love to provide technical assistance to merchants and troubleshooting via phone, web-based tools and email; You are capable of making quick, informed decisions under pressure while prioritising tasks based on urgency; You re creative and innovative, have strong problem-solving capabilities and are able to adapt to new processes and procedures quickly while dealing with many varied technical requests; Youre able to or have a keen interest in writing scripts, SQL, JavaScript, Python or Java code; You re able to solve problems by identifying issues via inferring from complex data sets or reading application or hardware logs; Youre a team player who takes responsibility for tasks and you enjoy working independently; Experienced in collaborating with globally distributed, multicultural teams, with a deep understanding of cultural nuances You like going the extra mile to ensure customer satisfaction and delight You have strong written and verbal communication skills Must be willing to travel globally where required. Will be expected to work weekends and evenings as part of a rotational shift basis. Our Diversity, Equity and Inclusion commitments Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here . Don t be afraid to let us know if you need more flexibility. This role is based out of our Bengaluru office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.

About Gartner IT: Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. About the role: Data engineer for CDAO Product Support Group, who will provide daily end-to-end support for daily data loads and manage production issues. What will you do: Monitor & support various data loads for our Enterprise Data Warehouse. Support business users who are accessing POWER BI dashboards & Datawarehouse tables. Handle incidents, service requests within defined SLA s. Work with team on managing Azure resources including but not limited to Databricks, Azure Data Factory pipelines, ADLS etc. Build new ETL/ELT pipelines using Azure Data Products like Azure Data Factory, Databricks etc. Help build best practices & processes. Coordinate with upstream/downstream teams to resolve data issues. Work with the QA team and Dev team to ensure appropriate automated regressions are added to detect such issues in future. Work with the Dev team to improve automated error handling so manual interventions can be reduced. Analyze process and pattern so other similar unreported issues can be resolved in one go. Strong IT professional with 2-3 years of experience in Data Engineering. The candidate should have strong analytical and problem-solving skills. Must have: 2-3 years of experience in Data warehouse design & development and ETL using Azure Data Factory (ADF) Experience in writing complex TSQL procedures on MPP platforms - Synapse, Snowflake etc. Experience in analyzing complex code to troubleshoot failure and where applicable recommend best practices around error handling, performance tuning etc. Ability to work independently, as well as part of a team and experience working with fast-paced operations/dev teams. Good understanding of business process and analyzing underlying data Understanding of dimensional and relational modelling Knowledge of Azure cloud technologies Exceptional problem-solving skills Nice to have: Experience crafting, building, and deploying applications in a DevOps environment utilizing CI/CD tools Understanding of dimensional and relational modeling Relevant certifications Basic knowledge of Power BI. Who are you: Bachelor s degree or foreign equivalent degree in Computer Science or a related field required Excellent communication skills. Able to work independently or within a team proactively in a fast-paced AGILE-SCRUM environment. Owns success - Takes responsibility for the successful delivery of the solutions. Strong desire to improve upon their skills in tools and technologies

In this role with your advanced technical and product support knowledge you will thrive in the Care service delivery team. In this global, 24x7 support environment, you will take ownership of complex troubleshooting cases, particularly at the solution/system level. You will also serve as the primary interface to R&D, escalating customer issues and ensuring their resolution through proactive follow-ups. You have: Engineering Graduate in Telecommunications/IT/Computer Science/Electronics with overall 6+ years of experience including 3+ years in IMS Domain (care/support/development). Practical experience and understanding of 3G,4G,5G Cellular Networks (UMTS, LTE, NR in Core domain) and IP Networks. Hands-on experience with Protocols like SIP, Diameter, TCP/IP/SCTP, UDP, SOAP, HTTP2, SS7, M3UA etc. It would be nice if you also had: Flexibility to travel for project/issue onsite in short notice and/or join customer critical activities. Fluency in spoken and written English. Identify and proactively solve demanding problems and communicate them to key stakeholders. Participate as an SME in the IMS/VoLTE technology area in customer issues via ticket handling and projects. Involve in emergency and 24/7 duty for global IMS customers. Drive implementation, Integration, Acceptance Test, Care & R&D for Telecommunication products like Application Servers, Session Border Controller, sCSCF, iCSCF, iBCF, BGCF,eCSCF. Manage 4G VoLTE Call flow, e.g., 4g-4g, eSRVCC, Conference, etc, 5G VoNR. Contribute in Root Cause Analysis for Complex Customer Tickets. Engage with virtual teams in a 24*7 environment and collaborate to arrive at a feasible solution.

You MUST be located in the NCR region, and be able to come into the BPTP Capital City, Noida office minimum 2 days per week. In this role you can expect to: Reproduce and debug customer issues by using or building test environments and tools. This is what you do the majority of your time in this role Triage and solve incoming support requests via Zendesk within SLA, including high-severity urgent cases Document and record all activity and communication with customers in accordance to both internal and external security standards Attend weekly/bi-weekly product engineering meetings to discuss issues pertinent to support Collaborate with engineers, sales engineers, sales representatives, and technical account managers to schedule, coordinate, and lead customer debugging calls Contribute to product documentation, customer knowledge base, and best practices guides Continuously improve process and tools for normal, repetitive support tasks Periodic on-call rotation for Secure Backline Tickets/Escalations/On-call Support for Sev1/Sev0s : The Backline team is not necessarily an escalation team but will help out with technical escalations as needed instead of handling all commercial escalations like most of the traditional escalation teams. Backline needs to help out with any complex tickets where the troubleshooting methods are exhausted OR Core TSEs needs a second set of eyes to work on complex issues Mentoring: All new hires will be initially onboarded by the Backline team and involve a team member from the Core team based on the new hire s requirements. Weekly 1-1s will be scheduled with the new hire and will focus on making them comfortable, familiar with the workflows/processes, and providing technical assistance as needed. Milestones will be reviewed and guidance will be provided to help overcome any roadblocks in meeting them Training/Release readiness: Work on delivering one training per month as a team goal and also work with the team on Bring Your Questions sessions and drive them effectively. Also, assist on release readiness planning and deliverables. Knowledge Sharing: Work on SOP/Troubleshooting guides/Restoration procedures that would help reduce MTTR. Tooling: Reproductions/Adoption of Tool/Scripts needs to be built by Backline or work with the QTI team on it. Interface with Engineering: Able to represent Vault team with engineering on escalations, bug triage and development sync meetings etc. Process improvement: Improve processes for Vault team to reduce MTTR and also to enable team with reduction in blockers for efficiency. Communication: Able to deliver global communication on Known issue alerts and work closely with other regions on initiatives. Continuous self technical improvement that will enhance competency levels that also include certifications. 30 days: Provision and bootstrap a Vault cluster without assistance. Holistic understanding of Vault/Vault Enterprise and the interaction with other products within the Hashicorp Product Suite. Begin preparation for the Vault Certification Exam. Complete the Vault Certification Exam 60 days: Ride along on 1-2 live customer debugging calls Effectively triage and respond to all severity inquiries independently. Contribute to Support 1 Knowledge Base articles. Complete 10 Support Tickets with the guidance of more senior team members. Effectively triage customer support tickets and understand the difficulty of tickets being submitted. Begin working on Sev 2 tickets towards the end of the first 60 days. 90 days: Respond to Sev 1/production down issues with minimal assistance. Independently find points of error and identify root cause by examining log files. Create ongoing KB articles that will benefit all customers, 1 article per month. Meet performance goals set by management for ticket closure per month, SLA, and CSAT. Start preparing for Vault Professional Certification and try to acquire it within the probation period. You may be a good fit for our team if you have: 9+ years of DevOps Engineering, Software Engineering, or System Administration experience. 5+ years of experience in product support engineering. Strong customer management skills and enterprise-level support experience. Experience with scripting tools of choice to help automate the reproduction environments (E.g. Bash or Terraform ) Ability to read complex code for troubleshooting and familiarity with Github. Experience with REST APIs and command line tools. (E.g. Postman , Shell etc.) Experience in troubleshooting and resolving urgent, high-visibility technical problems in alignment with internal processes. Proficient in working within Linux-based environments. Experience in authentication protocols such as OIDC , LDAP , AD and Kerberos etc. Experience with Cloud providers (AWS, Azure, GCP) & cloud native landscapes Basic understanding of RDB & no-SQL type databases Security inclined with an interest in identity, access & secrets management. Experience in basic network troubleshooting and commands. Strong understanding of Docker and Kubernetes. Good understanding of SSL/TLS and OpenSSH. Good understanding of Linux environment and commands for effective troubleshooting and log analysis. Experience with Vault Enterprise is a huge plus. Experience with GoLang is preferred. Certification in HashiCorp Vault Associate or equivalent knowledge would be a plus. Administrator level certification in Azure , Aws , GCP or Kubernetes would be a plus. Well organized, zeal to learn, excellent work ethic, attention to detail, self driven and motivated with the ability to deliver technical sessions whenever there is a need. Strong written and verbal communication skills. (Technical writing experience is a plus). Bachelor s degree in Computer Science or IT, Technical Writing, or equivalent professional experience.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary: Product Support Analyst is responsible for supporting workflows and projects aimed at improving the efficiency and growth of athenahealth s interoperability network or backbone . This network supports the transmission of various healthcare documents including lab results, imaging results, patient demographics, charges, appointments and prescriptions between athena, clients and trading partners. The Product Support Analyst will maintain relationships with interface vendors and work on production support tasks as assigned and will actively collaborate with internal teams across different geographies within athena as and when required. This position reports directly to the Manager - Product Support in Chennai. Essential Functions (Duties and Responsibilities): Analyzing and troubleshooting interface work queues, related to lab, imaging, clinical documents, patient demographic, and charge interfaces. Communicating with labs, hospitals, IT vendors, pharmacies, payors, and athena stakeholders to convey interface status and timelines. Managing a high volume of tasks and maintaining priorities. Developing a comprehensive understanding of athenahealth s healthcare transactions and how relationships between teams and their workflows influence complex problem solving Diagnosing, analyzing, and resolving issues related to electronic data interchange of the live lab, imaging, demographic, charges, orders, document interfaces, and electronic prescription routing. Other duties as assigned by the Manager or SME that are necessary to help optimize and expand interface operations. Willingness and ability to work flexible hours to ensure substantial overlap with US-based teams (Morning / Afternoon / Evening / Night) shift timings. Education & Experience Required: Graduate in Engineering, Science, Computer Science, or Commerce. 1-3 years work experience within Health Care, Product Support, Tech Support, Customer Service. Knowledge & Skills: Proven ability to meet deadlines in a fast-paced environment. Flexibility to adapt to change in a rapidly expanding and fast-paced company. Familiarity working with HL7 or similar interoperability standards. Familiarity working with any CRM tools. Fluency in both spoken and written English Good communication skills and an ability to effectively engage with members of cross geographical teams in India and the US. Excellent customer service skills and professionalism to effectively manage communication with external parties including vendors and payors. About athenahealth Here s our v ision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. What s unique about our locations From an historic, 19 th century arsenal to a converted, landmark power plant, all of athenahealth s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India plus numerous remote employees all work to modernize the healthcare experience, together. Our company culture might be our best feature. We dont take ourselves too seriously. But our workThat s another story. athenahealth develops and implements products and services that support US healthcare : It s our chance to create healthier futures for ourselves, for our family and friends, for everyone. Our vibrant and talented employees or athenistas , as we call ourselves spark the innovation and passion needed to accomplish our goal . We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. Our size makes a difference, too: W e are small enough that your individual contributions will stand out but large enough to grow your career with our resources and established business stability . What can we do for you Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces some offices even welcome dogs. In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued . We also encourage a better work-life balance for athenistas with our flexibility . W hile we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

Business Analyst - Supply Chain Company: Snitch Apparels Pvt. Ltd. Location: Bengaluru Type: Full-Time About SNITCH SNITCH Apparels Pvt Ltd is a fast-growing fashion and lifestyle brand, redefining the way modern men dress. We thrive on innovation, creativity, and a youthful spirit, delivering trend-setting styles that resonate with today s generation. Join us and be part of a brand that s shaping the future of fashion! About the Role We are seeking a highly skilled and detail-oriented Business Analyst - Supply Chain to join our growing team. The ideal candidate will work closely with cross-functional teams to improve and optimize supply chain operations, with a strong focus on data analysis, process improvement, and system integration. You will play a pivotal role in streamlining workflows, enhancing supply chain visibility, and driving operational excellence. Key Responsibilities Warehouse Operations Support Assist in monitoring and analyzing warehouse workflows to identify inefficiencies and improvement areas. Provide guidance to the warehouse team by leveraging data insights to enhance operational efficiency. Data Analysis with Advanced Excel Utilize advanced Excel functions (e.g., ADDRESS, INDIRECT) to analyze and manage complex datasets. Generate actionable insights that align warehouse objectives with overall business goals. Stakeholder Collaboration: Collaborate with cross-functional teams (Ops, Tech, Logistics, CX) to gather requirements, align business needs with technical capabilities, & implement changes. Act as the bridge between business and technology teams. SQL and Data Querying Write and optimize SQL queries for data extraction, manipulation, and analysis. Maintain data accuracy to support informed decision-making in warehouse operations and beyond. Business and Product Insights Analyze operational data and correlate it with broader business funnels to identify opportunities for growth or improvement. Collaborate with teams such as Operations and Go-To-Market (GTM) to ensure decisions are backed by robust data insights. Project Management and Product Support Support warehouse process enhancements and product development with data-driven recommendations and feedback. Assist in managing project deliverables and timelines, ensuring timely execution of warehouse initiatives. Support and lead supply chain-focused projects, including the implementation of new systems or tools, process optimization, and vendor management. Requirements Bachelors degree in Business, Supply Chain Management, Operations, or a related field. (MBA Preferred) 1 - 3 years of experience, preferably with a focus on Analytics, Supply Chain or Operations. Strong proficiency in Excel and other data analysis tools (e.g., Power BI, Tableau). Excellent problem-solving, analytical, and organizational skills. Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail. Ability to work collaboratively in a fast-paced, cross-functional environment. Experience with SQL and database management. Familiarity with supply chain software tools. Key Competencies: Analytical Thinking : Ability to interpret data, identify trends, and make informed decisions to drive business improvements. Project Management : Capable of managing supply chain projects from inception to completion while keeping all stakeholders informed. Collaboration & Teamwork : Ability to work with cross-functional teams and foster strong relationships. Attention to Detail : Precision in data analysis and problem-solving. Why Join Us Opportunity to work in a dynamic and growth-focused environment. Be part of a team dedicated to optimizing supply chain efficiency and driving business success. Competitive salary, benefits, and opportunities for professional growth and development.

Dairy Feed - Technical Sales Lead Apply Now Save Job Remove Job Job ID 308186 Date posted 05/07/2025 Location : Amritsar, India Category RESEARCH & DEVELOPMENT Job Status Salaried Full Time Job Purpose and Impact The Dairy Technical Sales Lead based at Amritsar will be aligned to Cargill s Feed Nutrition business in India. In this role you will assist commercial team members with technical solutions and support interactions with clients and prospective customers, to help them understand how the company can provide solutions for them and improve profitability. In this role, you will assist to ensure new technologies and tools are utilized to provide competitive customer focused solutions. Key Accountabilities Assist more commercial team members to establish and cultivate effective partnerships with customers to maintain existing business and gain new ones. Manage product demonstrations and trials of products and ensured work according to required specifications. Work with key decision makers for new product development process and analyze their needs for proper product positioning. Assist with commercial prospecting and anticipate technological developments led by more senior team members. Data analysis and interpretation of data at individual farm. village and district level. Identify and gather information on customer requirement and recommend appropriate service and product. Support sales efforts to understand and solve basic customer issues following established process. Support cross functional teams including strategic marketing technology to develop and proof new products. Technical training to the commercial team. Assist sales support team by providing necessary technical support information for preparing quotes. Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff. Other duties as assigned. Qualifications Minimum Qualifications Master s degree in a related field or equivalent experience. Must be fluent in Punjabi, Hindi and English. Preferred Qualifications A qualified M.V.Sc (Animal Nutrition). Years of experience: 0 2 years. Should have experience in the dairy feed sector and specifically farm management. Aware of new technologies in the dairy sector. Experience and ability to guide farmers on good cattle breeding & feeding practices. Strong commercial acumen. Open to travelling atleast 18 days every month. Disclaimer Protect yourself against recruitment fraud. Cargill will not ask for money, processing fees, or bank information as a pre-condition of employment. We are aware that unauthorized individuals may have posed as Cargill recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms. To ensure a job posting is legitimate, it must be listed on the Cargill.com/Careers website. Learn how to protect yourself from recruitment fraud Apply Now Save Job Remove Job