About DAT DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, see www.DAT.com/company. The Opportunity Please note that this role must overlap with Pacific Time hours (IST +12:30) due to the highly collaborative nature of the job. Typical hours are 3:00 pm - 12:00 am IST. About the Role: DAT is seeking a highly skilled and collaborative Senior Business Insights Analyst to serve as a dedicated analytical partner to our business Segment Leads. In this pivotal role, you will be the central point of contact for our Carrier, Broker, and Shipper segments, transforming complex data into the actionable insights that drive their strategic and tactical initiatives. This is more than a typical analyst role. You will act as an analytical hub, deeply embedding yourself with the Segment Leads to understand their unique challenges and opportunities. You will conduct hands-on, sophisticated analysis while also orchestrating insights from specialized teams across Finance, Marketing, and Product. Your mission is to provide each Segment Lead with a comprehensive, cohesive data narrative to guide their decision-making and accelerate their growth. What You'll Do: Strategic Partnership: Serve as the primary analytical partner and a single point of contact for DAT's Segment Leads (Carriers, Brokers, Shippers), translating their business needs into impactful analytical projects. Insight Orchestration: Coordinate and synthesize analyses from domain-specific analysts (e.g., Finance, Marketing, Product) to provide Segment Leads with a holistic view of business performance. Outsource and delegate analytical tasks to specialized teams where appropriate. Deep-Dive Analysis: Lead complex, end-to-end analyses to answer critical business questions. For example, evaluate how a change in acquisition tactics for a segment drove new signups, active product use, and 30-day survivability to estimate the value and ROI of a new approach. Data Storytelling & Visualization: Develop and maintain insightful, automated dashboards and reports in Tableau and Business Objects, presenting clear and compelling data stories that resonate with executive and operational audiences. Performance Measurement: Define, monitor, and analyze the key performance indicators (KPIs) that matter most to each business segment, providing proactive insights on trends and performance drivers. Ad-Hoc Projects: When capacity allows, contribute your analytical expertise to high-priority projects within the broader Business Insights team. What You'll Bring: A bachelor's degree in Business, Economics, Statistics, Computer Science, or a related quantitative field. 5+ years of experience in business intelligence, data analytics, or a similar strategic role. Technical Skills: Advanced proficiency in SQL for complex data extraction and manipulation within a Snowflake data warehouse environment. Extensive experience creating compelling visualizations and dashboards using Tableau. Experience with Business Objects is a plus. Familiarity with statistical programming languages (e.g., R, Python) is a plus. Hands-on experience with dbt (Data Build Tool) is a plus. Analytical & Soft Skills: Exceptional cross-functional collaboration and project management skills, with a proven ability to coordinate work between multiple teams. Strong business acumen and the ability to translate ambiguous business questions into structured analytical plans. Excellent communication and presentation skills, with the ability to act as a trusted advisor to senior stakeholders. A natural curiosity and a passion for using data to drive tangible business impact. DAT embraces the value of a diverse workforce, and believes it is a core strength of our company that we encourage those values in every DAT employee, at every level of our organization, regardless of tenure or rank. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) #LI-SC1
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. At DAT, we aim to transform the industry year over year by deploying a suite of software solutions to millions of customers every day. Our customers rely on DAT for the most relevant data and accurate insights to make smarter business decisions and run their companies more profitably. With the largest marketplace of its kind in North America, 400 million freights were posted in 2022, and we hold a database of $150 billion of annual global shipment market transaction data. Our headquarters are located in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. The Opportunity: This role requires overlapping with Pacific Time hours (IST +12:30) due to the highly collaborative nature of the job. The typical working hours are from 06.30 PM to 03.30 AM IST. About the Role: DAT is currently looking for a highly skilled and collaborative Senior Business Insights Analyst to act as a dedicated analytical partner to our business Segment Leads. In this pivotal position, you will serve as the central point of contact for our Carrier, Broker, and Shipper segments, translating complex data into actionable insights that steer their strategic and tactical initiatives. This role goes beyond the traditional analyst position. You will function as an analytical hub, fully immersing yourself with the Segment Leads to grasp their unique challenges and opportunities. You will carry out sophisticated analyses and coordinate insights from specialized teams across Finance, Marketing, and Product. Your main objective is to furnish each Segment Lead with a comprehensive, coherent data narrative to steer their decision-making and expedite their growth. What You'll Do: Strategic Partnership: Act as the primary analytical partner and a single point of contact for DAT's Segment Leads (Carriers, Brokers, Shippers), transforming their business needs into impactful analytical projects. Insight Orchestration: Coordinate and synthesize analyses from domain-specific analysts (e.g., Finance, Marketing, Product) to offer Segment Leads a holistic view of business performance. Outsource and delegate analytical tasks to specialized teams when necessary. Deep-Dive Analysis: Lead end-to-end analyses to address critical business questions. For instance, assess the impact of a change in acquisition tactics on a segment by analyzing new signups, active product use, and 30-day survivability to estimate the value and ROI of a new approach. Data Storytelling & Visualization: Develop and maintain insightful, automated dashboards and reports in Tableau and Business Objects, delivering clear and compelling data stories that resonate with executive and operational audiences. Performance Measurement: Define, monitor, and analyze the key performance indicators (KPIs) crucial to each business segment, offering proactive insights on trends and performance drivers. Ad-Hoc Projects: When capacity allows, contribute your analytical expertise to high-priority projects within the broader Business Insights team. What You'll Bring: A bachelor's degree in Business, Economics, Statistics, Computer Science, or a related quantitative field. 5+ years of experience in business intelligence, data analytics, or a similar strategic role. Technical Skills: Advanced proficiency in SQL for complex data extraction and manipulation within a Snowflake data warehouse environment. Extensive experience creating compelling visualizations and dashboards using Tableau. Experience with Business Objects is a plus. Familiarity with statistical programming languages (e.g., R, Python) is a plus. Hands-on experience with dbt (Data Build Tool) is a plus. Analytical & Soft Skills: Exceptional cross-functional collaboration and project management skills, with a proven ability to coordinate work between multiple teams. Strong business acumen and the ability to translate ambiguous business questions into structured analytical plans. Excellent communication and presentation skills, with the ability to act as a trusted advisor to senior stakeholders. A natural curiosity and a passion for using data to drive tangible business impact. DAT is an Equal Opportunity Employer and welcomes applications from all individuals.,
DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on DAT for the most relevant data and most accurate insights to help them make smarter business decisions and run their companies more profitably. We operate the largest marketplace of its kind in North America, with 400 million freights posted in 2022, and a database of $150 billion of annual global shipment market transaction data. Our headquarters are in Denver, CO, with additional offices in Missouri, Oregon, and Bangalore, India. For additional information, see www.DAT.com/company. DAT is looking for a Compliance Representative to join our Network Governance Team in Bangalore, India. Please Note: The shift timings for this role would be night shifts - 07.30PM - 04.30AM IST. You'll bring your compliance experience and strong customer service skills to a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 43 years. Candidate Profile: - Organized and detail-oriented, with strong communication skills. - Able to identify and resolve customer issues through a high degree of active listening skills and product knowledge. - Consistently produces high-quality work, while maintaining excellent documentation. - Advanced customer service skills and a passion for helping customers. - Skilled at handling difficult situations and potentially upset customers. What You'll Do: - Handle inbound compliance related calls and emails. - Review requests for service for new and existing accounts. - Confirm customer eligibility for service, approve those that meet the established criteria and deny those that do not. - Monitor credit reviews on new and existing accounts. - Research new accounts, verifying that accounts are eligible for service, based on criteria established by DAT and the Federal Highway Administration. - Verify and validate broker and carrier authority. - Facilitate disagreements between customers. Act as a liaison in an effort to resolve disputes and collect funds on behalf of carriers. - Maintain complete customer records, accurately update changes to customer records. - Own the "Customer Experience," by professionalism, initiative, and follow-through. - Be the "Voice of the Customer," by sharing customer feedback to help improve DAT products and services. - Share potential sales opportunities with DAT Sales. - Provide backup support to other Product Support teams by taking inbound calls, emails, and chats. The Skills and Experience You'll Bring: - 2-3 years of experience in a phone queue, professional office environment, working with customers, and performing record-keeping duties. - Direct experience capturing and verifying details related to insurance or trucking broker and carrier authority is highly desired. - A high degree of accuracy and attention to detail is essential. - Adept at multitasking and prioritizing, so work is performed in an efficient and timely manner. - Excellent customer service and communication skills, in-person, by phone, and email. - A team player with a positive attitude. - Reliability, punctuality, and a professional appearance. - Bachelor's degree in a relevant field. Why DAT DAT is an award-winning employer of choice. We offer a competitive salary and benefits package, work on impactful projects in a cutting-edge environment, a collaborative and supportive team culture, and an opportunity to make a real difference in the trucking industry. Employee Resource Groups are also available for support and engagement.,