3627 Product Support Jobs - Page 47

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Do Python (FastAPI); React (with Redux); Azure Data Factory; SQL Server DB (including Azure SQL); Gitlab pipelines Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Job Description: We are seeking a proactive and people-focused Support Engineer at our Chennai HQ for our Customer Support Team. This role is for a Technical Product Support Specialist responsible for ensuring smooth support operations, timely handling of client requests and issues, and efficient execution of onboarding processes. The candidate will play a key role in assisting onboarding both new and existing clients particularly international clients across the US, Europe, and the Middle East. A strong focus on efficiency, collaboration, and a customer-centric mindset is essential, along with a commitment to delivering high-quality support and meeting critical delivery timelines. Responsib...

Job Purpose: This solution-focused professional will be responsible for new /old opportunities within existing and prospective clients. Responsibilities: Drives sales of resold services such as renewals, product support etc. Has ability to address end customers, channel partners & vendors. Works with internal product sales teams to drive incremental revenue opportunities Meet or exceed assigned sales target. Performs reporting functions on an ongoing and timely basis including Quotes, Bookings and renewals. Meets End Users / Partners to convey the benefits of our services and the prices thereof. Generates documentation to ensure that the orders booked are taken up for invoicing for the servi...

To lead and manage quality assurance activities in the engine testing area, ensuring product reliability, process capability, and compliance with Caterpillar standards. The role focuses on defect prevention, root cause analysis, and continuous improvement in engine testing painting operations. Key Responsibilities - Set and maintain quality standards and procedures for engine testing paint- finish. - Ensure adherence to Caterpillar Production quality systems. - Analyze engine test data and present findings to engineering and product teams. - Ensure proper inspection tools, gaging procedures, and test methods are in place. - Lead investigations of product quality issues and drive root cause a...

The team member will operate, help enhance, and test the groups constantly evolving Corporate Action systems. The Corporate Actions team member will collaborate with internal and external clients, counterparties, clearing organizations, and depositories. All of our team members have the opportunity to focus on developing automated solutions to complex processes or problems. IBKR team members work with sophisticated computer system developers and create business specifications for new or enhanced system functionality and product support. IBKR team members are good problem solvers, we'll-organized, and reliable team players. Responsibilities: Analyze, monitor, and verify incoming corporate act...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role Purpose The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution Do 1. Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from arc...

Role & responsibilities 1.Benchmark competition machines Collect, consolidate, and manage data across various product lines to create a comprehensive data bank for easy access and reference. 2.Visit customers and collect customer voice and convert the opportunity in to product development/ sales tool preparation 3.Interact with sales team to identify product gaps, features gaps & convert the opportunities to improve into product development projects 4.Prepare BPV, Pitch documents for the products available and train internal front end stakeholders in understanding the product features and functionalities to take it up with customers 5.Work closely with the New Product Development (NPD) team ...

Role & responsibilities 1.Benchmark competition machines Collect, consolidate, and manage data across various product lines to create a comprehensive data bank for easy access and reference. 2.Visit customers and collect customer voice and convert the opportunity in to product development/ sales tool preparation 3.Interact with sales team to identify product gaps, features gaps & convert the opportunities to improve into product development projects 4.Prepare BPV, Pitch documents for the products available and train internal front end stakeholders in understanding the product features and functionalities to take it up with customers 5.Work closely with the New Product Development (NPD) team ...

Key Responsibilities: Product Data Research: Search, collect, and analyze electrical product specifications from various sources (catalogues, websites, databases) across multiple product categories. Data Analysis & Organization: Analyze, cluster, and categorize product data to support efficient product selection and cross-referencing. Stakeholder Collaboration: Proactively engage with internal teams (engineering, sales, product management) to gather, clarify, and process data requirements. Data Management & Accessibility: Ensure all relevant product data and materials are organized and accessible in designated portals and tools. Tool Development Support: Contribute to the development and enh...

Responsibilities Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor In depth log debug and analysis Support customer KPIs and SLA’s Software Upgrades and Patching Emergency Recovery for outages reported by customers Maintenance of customer lab environments Mentor and train others in the organization Document and develop technical content and solutions for knowledgebase ABOUT YOU Bachelor’s degree in a technical field: Computer Science, Engineering, or similar Experience working in an external customer facing technical support role Experience troubleshooting complex technical issues Excellent written and verbal communication skills in English Funda...

Senior Technical Support Engineer Job Summary: The Technical Support Engineer is responsible for acting as the Subject Matter Expert providing in-depth technical expertise and analysis supporting our customer base and internal Avalara departments for AvaTax and all related Connectors. This involves working directly with customers, responding to email requests in a timely manner, working closely with Avalara engineers to resolve issues, as well as participating in engineering and product management meetings. You will be required to document each customer contact, troubleshoot technical issues, escalate to engineering as needed, and manage issues through to resolution. You will be expected to ...

Job description Seeking a candidate with strong communication skills, proficiency in Hindi, and ERP expertise We are seeking a candidate with good communication skills and proficiency in the Hindi & English language. The role involves identifying issues reported by users during calls and providing prompt and effective solutions. The candidate will be responsible for troubleshooting and resolving ERP-related issues reported by the school, providing support and guidance to users, and ensuring the smooth functioning of the ERP system. Required Skills and Qualifications: - Strong communication skills and proficiency in the Hindi language. - Active listening and the ability to communicate technic...