1223 Product Support Jobs - Page 47

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Helpdesk&Cust Serv-Transact Accting Serv. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: HRO. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting). Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Application Support Desk. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

As an IP Technical Expert Center Engineer, you will troubleshoot complex IP network issues, diagnose hardware/software challenges, and provide solutions for customer problems. Collaborating with cross-functional teams, you'll lead deployments, drive root cause analysis, and contribute to product enhancements. Your role includes mentoring, ensuring high-quality standards, and supporting critical production networks while driving innovation and best practices. You have: Bachelor's degree in engineering with 7-12 years of relevant experience. Provides technical requirement inputs based on customers deployment experience. Inputs to develop SW/HW build-controlled production releases. Creation and release of hardware/software documentation and customer notifications. Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams. It would be nice if you also had: Familiarity with the care process (especially emergency case handling), contributing when needed to the fastest problem restoration. Experience with access network nodes, involving the integration of theory and principles with organizational practices and precedents. Advanced network and node-level troubleshooting skills for IP routers/networks and in-depth knowledge. Work effectively in a mixed environment, using best practices and business knowledge to improve products or services. Apply in-depth business knowledge of IP product services to understand integration and achieve objectives. Use advanced analytical, network, and node-level troubleshooting skills to solve complex customer and field-facing team issues related to specific IP products. Share initial ideas for the professional direction of your organizational unit. Act as a professional advisor and mentor for staff, work teams, and task forces. Lead or act as SPOC for customer deployment projects involving specific IP products, new technology areas, or high business potential/impact. Resolve customer trouble tickets, diagnose complex issues (e.g., hardware, software, or combined), and recommend or provide corrective actions. Provide technical requirement inputs based on customers' deployment experience.

locationsChennai, Tamil Naduposted onPosted 6 Days Ago job requisition idR0000303851 Career Area: Product Support About The Role : Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. The Technical Information Solutions?(TIS) team within Americas Distribution Services Division (ADSD) creates and delivers?technical parts and service information?accessible via SIS and SIS2GO critical for the repair and?service?of?Caterpillar products. Over 300,000 dealer and customer users depend on the information created, managed, and delivered by this team to identify and order Cat parts. Job Summary In TIS, the Parts Information Specialist Creates, validates, and revises technical parts information in support of New Product Introduction (NPI), Continuous Process Improvement, and Revision project timelines, managing projects to ensure parts manuals are completed on-time and accurately. What You Will Do: Review day-to-day work completed by parts information staff for accuracy. Provide appropriate coaching to improve performance. Train and mentor new staff on how to create, validate, and revise technical parts information. Develop and maintain parts information standards. Participate in and lead process improvement efforts. Communicate the importance of customer needs/expectations to parts information creation team consistently. What You Have: Technical Excellence Demonstrated knowledge of Caterpillar product structure, engineering, and parts information databases, including EDS, NPR, PRWB and Windchill (ACM) authoring system. Meets or exceeds performance expectations for parts information production and quality. Develops and provides solutions to significant technical challenges. Helps others solve technical or procedural problems or issues. Service Excellence Provides effective responses to parts information requests and interactions with a sense of urgency and positive action. Acts on parts information improvement opportunities and supports the delivery of high-quality parts information to customers. Effective Communications Delivers helpful feedback that focuses on behaviors without offending the recipient. Listens to feedback without defensiveness and uses it for own performance effectiveness. Independently makes oral presentations and written reports needed for own work. Leads meetings and teams effectively. Data Gathering & Analysis Participates in gathering and analyzing parts information business data. Utilizes data to identify problems and reach a conclusion, goal, or judgment. Identifies and reports problems that arise in the data collection process. Collaboration & Engagement Ability to establish and maintain healthy working relationships with peers and other relevant stakeholders. Problem Solving Identifies and documents specific problems and resolution alternatives. Examines a specific problem and understands the perspective of everyone involved. Works with all stakeholders to address critical issues and resolve major problems. Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of India which can be found through our employment website at . What You Will Get: Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just wage, because we value your performance, we offer a total rewards package that provides day one benefits along with the potential of a variable bonus. Additional benefits include paid annual leave, flexi leave, medical and insurance (prorated based upon hire date). Final Details: Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application please use the candidate log-in on our career website as it will reflect any updates to your status. If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you! This About The Role is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of essential job functions as that term is defined by the Americans with Disabilities Act. About Caterpillar Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, weve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. Posting Dates: May 8, 2025 - May 15, 2025 Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our .

About the Role: We are seeking a proactive and tech-savvy Product Support Engineer to join our team and contribute to delivering exceptional L2 (Level 2) Support. In this role, you will assist with advanced troubleshooting, resolve escalated technical issues, and work closely with the product and engineering teams to maintain seamless product performance. This role will provide valuable exposure to a dynamic, fast-paced support environment and opportunities to develop advanced problem-solving and technical skills Key Responsibilities: Provide technical support to customers via email, chat, and calls. Diagnose and troubleshoot software, API, and system integration issues. Analyze logs and error reports to identify root causes of issues. Collaborate with engineering and product teams to resolve complex issues. Document common issues, solutions, and best practices for internal and external use. Assist with product testing, debugging, and validation before releases. Ensure timely resolution of support tickets within SLAs. Monitor system performance and escalate issues proactively. Train and educate customers on product features and troubleshooting steps. Required Skills & Qualifications: Bachelors degree in Computer Science, Engineering, or related field. 1+ years of experience in technical support, product support, or a similar role. Strong understanding of SQL, APIs, and debugging techniques. Experience with log analysis tools, monitoring tools, and ticketing systems (e.g., Jira, Zendesk, ServiceNow). Familiarity with Linux/Unix commands and cloud platforms (AWS, Azure, GCP) is a plus. Knowledge of programming/scripting languages like Python, JavaScript, or Shell scripting is a plus. Excellent problem-solving, analytical, and communication skills. Ability to work in a fast-paced environment and manage multiple priorities. Customer-focused mindset with strong interpersonal skills. Why Join Us? Competitive salary and benefits. Opportunity to work with cutting-edge technology. Collaborative and innovative work culture. Career growth opportunities and continuous learning. If you are a passionate problem-solver with a customer-first attitude, we would love to hear from you!

Job TitleStaff Engineer- EMS Cloud LocationBengaluru Work EmploymentFull time DepartmentWireline DomainSoftware Reporting toGroup Manager About Us Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time. Why join Tejas We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas’ fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide. At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industry’s brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and we’re constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you! Who we are This Group designs and develops network management solutions for the entire portfolio of Tejas devices working across technologies like SDH/SONET, OTN, DWDM, GPON, Carrier Ethernet and MPLS-TP. It includes support for the 4G and 5G wireless ecosystem management. The group’s flagship product’s (TejNMS) unique value proposition is that it provides a unified and comprehensive management solution for multi-technology layered networks for telecom service providers and enterprises. The product supports extensive fault & performance monitoring and an intuitive, user-friendly graphical user interface to visualize and provision a multi-layer network using point & click remotely. The solution follows the ITU-T standard TNM architecture and supports TMF and TAPI complaint standard interfaces to enable deployment of Software Defined Networks (SDN). What you work As a technical expert, you will contribute in product development and delivery including planning, requirement analysis, design, implementation, validation, verification and field testing? Analyze and prioritize various features for different sub-systems to get a synchronized system delivery in a phased manner? Closely work with other teams and partners to carry out system integration and user acceptance testing? Focus to continuously improve system performance with quality deliverables. Managing the team with evaluating processes, priorities and performance goals to meet business objectives. Mandatory skills ? Strong experience in designing and architecting Enterprise EMS Cloud solutions. Proven expertise in Cloud-native architecture and design principles. Strong understanding of routing protocols such as BGP, OSPF, and MPLS. Hands-on experience with Netconf, yang modelling language, ODL, SDN Controller and related technologies. Excellent communication skills with the ability to articulate complex technical concepts to both technical and non-technical stakeholders. Proven track record of delivering high-quality architectural designs and solutions in a fast-paced environment. Desired skills ? Telecom NMS/EMS exposure? Familiarity with ONAP and its components for network automation and orchestration & Cloud native experience. Preferred Qualifications:? Experience 10 to 14 years’ experience from Telecommunication or Networking background. Education B.Tech/BE (CSE/ECE/EEE/IS) or any other equivalent degree? Candidate should be good at coding skills in Cloud Native, EMS with 5g. Diversity and Inclusion Statement :?? ? Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.

About Zscaler Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth. We're looking for an experienced DLP Engineer to join our Customer Success team. Reporting to the Product Support Manager, you'll be responsible for: Providing Level II technical support for DLP solutions, including incident resolution, troubleshooting, and root cause analysis Assisting customers with DLP-related issues via phone, email, and remote sessions, ensuring timely and effective resolution Managing and prioritizing support cases, ensuring SLAs are met and customer satisfaction is maintained while resolving the customers’ issues Maintaining detailed documentation of support activities, including case notes, troubleshooting steps, and resolutions Contributing to the development and maintenance of a knowledge base, including creating and updating technical articles and FAQs What We're Looking for (Minimum Qualifications) Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience Minimum of 3-5 years of experience in technical support, with at least 2 years focused on DLP/CASB solutions Proficiency in DLP technologies and tools (e.g., Symantec DLP, McAfee DLP, Forcepoint DLP, etc.) What Will Make You Stand Out (Preferred Qualifications) Relevant certifications (CompTIA Security+, DLP vendor certifications) are a plus #LI-HYBRID #LI-RR1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: Various health plans Time off plans for vacation and sick time Parental leave options Retirement options Education reimbursement In-office perks, and more! By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

We are looking for IT Operations engineer - Hyderabad - Only male can apply Technical Skills / Knowledge: Ability to work shifts (includes nights, weekends, holidays) in a 24x7 environment Has foundational proficiency in ensuring seamless system operations; inclusive of backend processing, payment routing, and processing and security measures Has developing understanding of SQL database and MS Office applications Works on assignments that are complex in natures in which judgment and initiative are required in resolving problems and making recommendations Thorough knowledge of company and departmental policies and procedures Assists in reconfiguring Production processes when primary components fail Performs Automic and other code promotions Participates in Maintenance/Release activities; develops maintenance windows, brings Applications up and down; performs release verification; maintains internal/external notifications throughout Helps to enforce standard policies and procedures Intermediate knowledge of Windows command line, batch scripting, and utilities Intermediate knowledge of various transmission protocols including FTP and SFTP Assists with ensuring production documents are complete, current and stored appropriately Assists in training other Operations Analysts regarding standard operating procedures, internal applications, and project knowledge Additional duties as assigned by supervisor Experience working in a Microsoft environment: Windows, Azure, MSSQL. Experience working in network operating center (NOC) Demonstrates solid troubleshooting and investigative skills Must be detail-oriented Must work under limited supervision Must demonstrate good analytical skills as they relate to data identification and mapping. Must be flexible and able to multitask Must meet all deadlines or negotiate extensions with supervisor. Healthcare experience a plus Customary Education and Experience 5 or above years experience monitoring and troubleshooting payment/transaction-based systems Ability to build basic SQL queries Ability to create scripts in the shell of the operating system Understand cryptographic issues that may arise in payment processing environment Experience working with Automic or other similar workload automation and scheduling tools preferred. Experience working application performance management tools such as Dynatrace and Splunk preferred. Experience working in a Microsoft environment: Windows, Azure, MSSQL. Experience working in network operating center (NOC) Demonstrates solid troubleshooting and investigative skills Must be detail-oriented Must work under limited supervision Must demonstrate good analytical skills as they relate to data identification and mapping. Excellent oral and written communication skills Must be flexible and able to multitask Must meet all deadlines or negotiate extensions with supervisor Must be team-oriented but also be able to work independently Healthcare experience a plus

Editorial Support Specialist: Provides skilled technical support/delivery capability, with minimal supervision, for the current and future design, testing, delivery, support, and maintenance of production services in the technical operations environment. Provides technical and procedural consistency within a team focused on the implementation, service delivery and support of products, systems & networks. Contributes to initiatives for driving down incident rates and working with first line operations (and operations engineers within specialist functional teams, working with 2nd line operations) to improve service recovery times. Adheres to the implementation process to ensure that all aspects of operability are delivered whilst ensuring that existing service levels are maintained or improved. Contributes to defining operational standards, procedures, and best practice. Operations Engineers within specialist functional teams may have compliance assurance responsibility. Works in close liaison with various operational, project, development and product teams as well working within the Service Organisation to ensure ongoing service delivery and support can be maintained to agreed service levels. About the Role: Provide 2nd level end user support to the Reuters users (Text, Visuals). Be a point for escalation from stakeholders within the Reuters editorial business, reporting to Director of Special Technology Services Organisation Work with technology teams to scope and implement new and innovative technological solutions. Contact for providing daily macOS support, building of devices, as well as an escalation point for investigating and resolving non standard problems. Work directly with stakeholders, internal Thomson Reuters technology and security teams, third-party technology partners to deliver on macOS support, platform development and projects.Perform installation testing, and work with business to deliver on user acceptance, functional and load testing. As part of support and project delivery, the candidate might be expected to travel internationally on ad-hoc and planned occasional basis, to work on deployment upgrade work, office/floor moves and journalistic events.Work as an individual or part of a team to deliver single or multiple projects as directed.Physical effort, including the setup and installation of equipment. Assist staff with end user hardware and software issues (Windows and macOS devices, applications, soft phones, mobile phone, etc.) Support of editorial and inhouse developed applications.Support of backend infrastructure and systems as required.Providing support in person and as required over the phone.Initiate Major Incident process when required due to the impact on Reuters business, participate in Technical Recovery call. About you: To be considered for the role, you will need to have: Good knowledge of operation systems (MacOS, Window, iOS, Android) Good knowledge of, and experience with, networks (DHCP, DNS, subnets, routing, etc). Good working knowledge and experience of the following: Active Directory, Office 365, VPNs Experience in high volume ticket environment and system (ServiceNow) Able to demonstrate a history of successful support and project delivery Demonstrate excellent inter-personal skills and an ability to learn quickly Highly motivated and good self-starter Use and understanding of server operating systems (Windows Server, Unix, Linux) Awareness of technology security and related best practices An ability to communicate in a second language would be an advantage. Provide 2nd level end user support to the Reuters users (Text, Visuals). Be a point for escalation from stakeholders within the Reuters editorial business, reporting to Director of Special Technology Services Organisation Work with technology teams to scope and implement new and innovative technological solutions. Whats in it For You? Join us to inform the way forward with the latest AI solutions and address real-world challenges in legal, tax, compliance, and news. Backed by our commitment to continuous learning and market-leading benefits, youll be prepared to grow, lead, and thrive in an AI-enabled future. This includes: Industry-Leading Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, and hybrid model, empowering employees to achieve a better work-life balance. Career Development and Growth: ?By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Culture: Globally recognized and award-winning reputation for inclusion, innovation, and customer-focus. Our eleven business resource groups nurture our culture of belonging across the diverse backgrounds and experiences represented across our global footprint. Hybrid Work Model: Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

Job Description Packaging Design & Procurement Planning of Packaging Material Liaise with CoC for all new product release for packaging and provide customer / vendor requirements to CoC. Environmental Impacts: Implement packaging density improvement projects Optimize packaging to reduce CO2 impact in transportation and packaging. Logistics Quality & Continuous Improvements: Ensure waste elimination in packaging leading to cost reduction Implement processes and methods for safe movement and storage of Raw materials and Finished goods. Develop competency with LSP on handling of product Support packing design development with FMEA Compliance Management: Manage commercial processes to be legally compliant with Internal guidelines Viz: OMP (Bosch India) central directives and external laws namely Foreign trade Customs and taxation laws. Claim Management Liaise with stakeholders for timely claim settlement Quarantine Store Management Report and act on blocked stocks, organize for liquidation of blocked stocks and SLED. Others : PACKIT Management, Returnable Packaging & Sustainability, DC Controls, ILCS & 9 Field Matrix & Quality Audit Coordination

Packaging Design & Procurement Planning of Packaging Material Liaise with CoC for all new product release for packaging and provide customer / vendor requirements to CoC. Environmental Impacts: Implement packaging density improvement projects Optimize packaging to reduce CO2 impact in transportation and packaging. Logistics Quality & Continuous Improvements: Ensure waste elimination in packaging leading to cost reduction Implement processes and methods for safe movement and storage of Raw materials and Finished goods. Develop competency with LSP on handling of product Support packing design development with FMEA Compliance Management: Manage commercial processes to be legally compliant with Internal guidelines Viz: OMP (Bosch India) central directives and external laws namely Foreign trade Customs and taxation laws. Claim Management Liaise with stakeholders for timely claim settlement Quarantine Store Management Report and act on blocked stocks, organize for liquidation of blocked stocks and SLED. Others : PACKIT Management, Returnable Packaging & Sustainability, DC Controls, ILCS & 9 Field Matrix & Quality Audit Coordination

We are seeking a detail-oriented and customer-focused Product Specialist to manage product knowledge, support sales teams, and ensure customer satisfaction. The ideal candidate will act as a bridge between product development and the market, ensuring that product features, performance, and benefits are well understood and communicated effectively. Key Responsibilities: Develop deep understanding of product features, specifications, and benefits. Collaborate with sales and marketing teams to support product promotion and positioning. Conduct product demonstrations and provide training to clients and internal teams. Gather and relay customer feedback to product and engineering teams for improvements. Assist in the development of product documentation, marketing collateral, and user guides. Monitor market trends and competitor products to support strategic planning. A Product Specialist at is responsible for selling and promoting investment products to distributors and potential investors, conducting training sessions, and achieving sales targets for their assigned region. They leverage their product knowledge to support the sales team and ensure that distributors are well-versed in the company's offerings.

ASSET MANAGEMENT Bringing together traditional and alternative investments, we provide clients around the world with a dedicated partnership and focus on long-term performance. As the firm s primary investment area, we provide investment and advisory services for some of the world s leading pension plans, sovereign wealth funds, insurance companies, endowments, foundations, financial advisors and individuals, for which we oversee more than $2 trillion in assets under supervision. Working in a culture that values integrity and transparency, you will be part of a diverse team that is passionate about our craft, our clients, and building sustainable success. We are: Investors , spanning traditional and alternative markets offering products and services Advisors , understanding our clients priorities and poised to help provide investment advice and strategies that make sense for their portfolios Thought Leaders , providing timely insights across macro and secular themes to help inform our clients investment decisions Innovators , using our suite of digital solutions to help our clients address complex challenges and meet their financial goals OPERATIONS YOUR IMPACT Are you looking to expand your understanding of financial products and be well versed on the life cycle of a trade? Our Trade Management team is seeking a professional who is looking to collaborate with traders, portfolio managers and external counterparties to ensure all trades are communicated, confirmed, and settled to safeguard our clients and funds. Goldman Sachs Asset Management (GSAM) is the investment management arm of the firm. As a leading player in the asset management world, GSAM makes pioneering industry improvements a priority across all of its sectors. The Trade Management team has primary responsibility of mitigating risk throughout all aspects of trade flow, settlement, and collateral management. JOB SUMMARY & RESPONSIBILITIES Prepare to gain a comprehensive understanding of the trade lifecycle by interacting with traders, strategists, clients, and technologists to work toward the shared goal of risk mitigation. Connect daily with traders and brokers to resolve issues and ensure timely settlement of trades. Understand and improve problem solving capability for complex trade flow, accounting issues, and transactional discrepancies. Showcase leadership in project management skills toward aims of improved cross-product support and relationship management. Leverage your quantitative skills to decompose processes to improve control and scale of the business. Provide reporting to senior leadership and produce insightful analyses of the business upon request for management. Grow with the team; develop a deeper understanding of complex transactions and work with our business partners to progress our trade capture capabilities. PREFERRED QUALIFICATIONS Experts in Fixed income , Equity and Money Market products . Sound understanding of trade life cycle of these products and experience in trade confirmation and settlement process . Experience in navigating tools like DTCC CTM and understand of how these products operate in EMEA markets BASIC QUALIFICATIONS Bachelor s degree Knowledge of financial products, whether academically or professionally acquired. Proven ability to effectively manage competing priorities and to work well under pressure in a team environment. High level of discretion and awareness of accountability. Analytical skills and interest in developing problem-solving capabilities. We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https: / / www.goldmansachs.com / careers / footer / disability-statement.html The Goldman Sachs Group, Inc., 2024. All rights reserved.

Define and drive the cybersecurity tools and technology roadmap aligned with organizational security objectives Evaluate, select, and lead the deployment of cybersecurity tools (SIEM, SOAR, EDR, DLP, CASB, IAM, vulnerability management, etc) Manage the lifecycle of cybersecurity tools including onboarding, configuration, optimization, upgrades, and decommissioning Collaborate with SOC, Threat Intelligence, Incident Response, and IT teams to understand needs and implement appropriate solutions Lead PoC (Proof of Concept) and pilot programs for emerging cybersecurity technologies Optimize tool integration, automation, and orchestration across the cybersecurity ecosystem Work with vendors and partners to ensure product support, licensing, and issue resolution Manage cybersecurity tools budget, vendor negotiations, and renewal processes Establish metrics and reporting to measure the effectiveness and ROI of cybersecurity tools Mentor and guide engineering and operations teams on best practices for tool usage Ensure cybersecurity tool architecture adheres to security compliance frameworks (ISO 27001, NIST, GDPR, etc) Stay updated on market trends and emerging cybersecurity technologies Qualifications:Bachelor s or Master s degree in Cybersecurity, Information Technology, Computer Science, or a related field

Welcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information. Veradigm Veradigm is here to transform health, insightfully. Veradigm delivers a unique combination of point-of-care clinical and financial solutions, a commitment to open interoperability, a large and diverse healthcare provider footprint, along with industry proven expert insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. The primary purpose of this role is to: Provide product support to customers via telephone and is required to be on ACD (Automatic Call Distribution) calls for the entire shift. Application / Infrastructure / Database monitoring. Assess the nature of product or service issues and resolve support problems Skills Required: Excellent communication skills. Good analytical and troubleshooting skills. Application / Infrastructure / Database monitoring experience would be an added advantage.

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your > At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality.Growth and Development Opportunities:At UKG, we prioritize your professional growth and development. Our comprehensive onboarding journey includes a paid intensive training and mentoring program, equipping you with the necessary skills for success. We are committed to your continuous development, offering timely training for product enhancements and supporting your career advancement goals.Primary/Essential Duties and Key ResponsibilitiesServe as the first point of contact for our customers, providing support via inbound phone. Expand your knowledge of product offerings, support policies, and delivery methods. Provide empathetic customer service to ensure customer satisfaction. Foster strong relationships with internal partners and communicate effectively across all organizational levels. Utilize your problem-solving skills to resolve complex customer queries. Thrive in a fast-paced, high-volume environment with precision and accuracy. Efficiently leverage various technologies and multiple screens. Participate in internal and external training sessions as required.QualificationsProficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. 1-3 years of customer service experience. Experience with US Payroll/Time and Labor/HR is advantageous. Demonstrated technical troubleshooting skills. Ability to set and manage customer expectations effectively. Strong collaboration and time management skills. Experience handling sensitive situations professionally and thoroughly. Highly motivated and team-oriented. Open to working in Eastern time zones.Education, Certification and Additional QualificationsBachelors degree requiredBCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word. Inbound phone support experience FPC or CPP Certification in the Payroll/HR industry is a plus. Knowledge of SQL is a plus Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. As a Product Support Representative, you will play a crucial role in resolving client issues in a dynamic environment, utilizing your exceptional analytical and customer service skills. This position involves providing end-user support for the UKG Pro Payroll and Human Resources modules, requiring keen problem-solving abilities and a commitment to quality.Growth and Development Opportunities:At UKG, we prioritize your professional growth and development. Our comprehensive onboarding journey includes a paid intensive training and mentoring program, equipping you with the necessary skills for success. We are committed to your continuous development, offering timely training for product enhancements and supporting your career advancement goals.Primary/Essential Duties and Key ResponsibilitiesServe as the first point of contact for our customers, providing support via inbound phone. Expand your knowledge of product offerings, support policies, and delivery methods. Provide empathetic customer service to ensure customer satisfaction. Foster strong relationships with internal partners and communicate effectively across all organizational levels. Utilize your problem-solving skills to resolve complex customer queries. Thrive in a fast-paced, high-volume environment with precision and accuracy. Efficiently leverage various technologies and multiple screens. Participate in internal and external training sessions as required.QualificationsProficient in English, with strong verbal and written communication skills. Ability to multitask and achieve goals in a fast-paced, metrics-driven environment. 3-5 years of customer service experience. Experience with US Payroll/Time and Labor/HR is advantageous. Demonstrated technical troubleshooting skills. Ability to set and manage customer expectations effectively. Strong collaboration and time management skills. Experience handling sensitive situations professionally and thoroughly. Highly motivated and team-oriented. Open to working in Eastern time zones.Education, Certification and Additional QualificationsBachelors degree requiredBCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word. Inbound phone support experience FPC or CPP Certification in the Payroll/HR industry is a plus. Knowledge of SQL is a plus Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. Job SummaryUKG Help Desk Services removes the burden of specialized application support allowing organizations to concentrate on what matters most.With this position, you will have the opportunity to enter a career where youEnhance your customer service and account management skills Support a Cloud-Based Enterprise application Become an authority at solving US payroll, Benefits and HR-related issues Work with a highly engaged and collaborative teamResolve user issues and questions with UKG Workforce Management software, and hardware, as well as troubleshooting remote access and network connectivity related to the products by performing the following:Duties and Responsibilities Provide best-in-class customer service skills with a proactive approach to create exceptional customer satisfaction Answer, evaluate, and prioritize service requests received via telephone, voicemail, and e-mail and ensure timely resolution/referral of user issues by documenting the impact to the user and assigning the appropriate priority and resolution goal Provide front line technical support for the UKG suite of applications by performing diagnostics and collecting information from end users Isolate performance issues to determine the cause of hardware malfunctions Resolve remote access, printing, and network connectivity issues to the UKG software Log and track calls using problem management database, and maintain history records and related problem resolution in knowledge management database for future reference Maintain accuracy of the Help Desk SharePoint repository Answer customer questions on the use of UKG applications where applicable to their business issues and objectives using documented procedures, available tools, and personal knowledge and skills Effectively negotiate product issues between customer, support, and engineering Collaborate with team members to resolve more complex issues and escalate long running calls to management in a timely fashion to maintain SLA compliance Analyze and evaluate incident reports for trends and make recommendations to reduce Help desk incident rate through customer trainingRequired Qualifications This role requires to work in EST/PST time zones 3+ years voice-based customer service/technical support experience Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to set and manage customer expectations Effective collaboration and time management skills when presented with multiple tasks Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner Highly motivated and team oriented Possess high degree of technical skills that can be applied to perform tasks effectively Detail oriented, exhibiting strong organizational, problem-solving, and analytical skills Understands priorities and what is most important to both internal and external customers Must be coachable and willing to learn Superior interpersonal skills with the ability to work with various types of customers Problem solver enjoys helping others Great listener while showing attentiveness, flexibility, patience, and empathy Flexible to work in a 24 X 7 high energy work environmentPreferred Qualifications include Experience with Kronos clocks and timecards Experience with large corporate payroll processing or benefits administration Knowledge of multi-state payroll tax laws Fluent in Spanish and/or French CanadianExperience, Education, Certification, License and TrainingBCom/BSc/BA degree Certification in Benefits Administration industry a plus FPC/CPP Certification preferred Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Company Overview With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And were only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on. At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all. Here, we know that youre more than your work. Thats why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If youre passionate about our purpose people then we cant wait to support whatever gives you purpose. Were united by purpose, inspired by you. About the Role:The Product Support Representative role involves fostering strong relationships with customers primarily through service requests and Salesforce connectivity. This position is expected to deliver high quality support to our UKG Ready customers, while utilizing outstanding customer service skills and techniques that promote customer satisfaction and retention. This position will provide end user support for the UKG Ready Time and Labor, Human Resources, and Payroll modules. This role requires sharp analysis, problem-determination, and troubleshooting skills.Primary/Essential Duties and Key ResponsibilitiesWork as a first point of contact for a team servicing customers with the use and usability of our UKG Ready application. Provide product support, which may also include outbound call backs and internal support tickets. Acquire and expand knowledge of product offerings, support policies, and methods of support delivery. Provide excellent customer service skills with a proactive approach for customer satisfaction. Develop strong relationships with internal partners and communicate with people at all levels of the organization via multiple communication platforms. Use product knowledge and experience to resolve difficult queries submitted by end-users while making use of problem-solving abilities. Maintain the "Partners for Life" model by providing white-glove support. Work effectively within a fast-paced environment with a high degree of success Acquire and maintain knowledge of product related changes and current department policies and procedures Leverage various technologies and multiple screens efficiently. Attend internal and external department training sessions as requiredQualifications Proficient in English, encompassing writing, speaking, and comprehension Ability to multi-task in order to complete tasks and achieve goals in a fast-paced and metrics-driven environment 1-3 years customer service experience Experience with US Payroll/Time and Labor/HR Demonstrate strong technical troubleshooting skills by breaking down the expected versus actual results, reproducing the issue, researching, and verifying the solution Confidence and strong leadership abilities Strong verbal and written communication skills with demonstrated ability to communicate effectively Ability to set and manage customer expectations Effective collaboration and time management skills Ability to multitask; can prioritize and juggle many tasks or projects at once Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner Highly motivated and team oriented Open to working in EST time zonesEducation and CertificationsBachelors degree requiredBCom, BA, BSc. Proficient in Microsoft Suite Applications, including Outlook, Teams, Excel, & Word Certification in the Payroll/HR industry a plus Where were going UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet its our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow! UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

The Opportunity Avantor is looking for an Associate for the Customer Support team. Its an entry level position; provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess the nature of the problem. Record incident in a tracking system to maintain log of product issues for escalation and product development teams. Typically refer to transcript or established process in training manuals and guides to recommend solutions. Escalate complex issues to higher-level technical product support specialists or management. What were looking for Education: Post-secondary education or equivalent job experience; college degree preferred but not required. Experience: 0-3 years of experience in mining or commercial assay laboratory or related field required. Preferred Qualification: Computer skill and aptitude to operate a variety of computer software programs and systems is required. Exceptional communication and interpersonal skills. Display ability to be a strong team player. Excellent organizational skills. Skilled in relationship building is required How you will thrive and create an impact: Conducts sales calls in order to ascertain customer needs and/or to close sales. Seeks out new sales opportunities. Prepares expense reports. Prepares and evaluates territory reviews. Frequently travels to customer locations to evaluate onsite customer care needs. Continually enhances product knowledge as well as sales and customer applications skills. Maintains specific account records as required by management. Maintains awareness of territory and overall sales and profitability goals. Reports security and/or health and safety infractions or potential infractions in a timely manner and to the appropriate contacts. Performs other duties as assigned. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. 3rd party non-solicitation policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation

Job Description : ZoomInfo is looking for an experienced, results-oriented Customer Solutions Analyst II who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries. This role will have a focus on handling support inquiries received outside of our standard business hours for our strategic, up-market customers as part of our Platinum Support motion. Shift details: Saturday - Wednesday; 5AM - 2PM IST or 1PM - 10PM IST; Candidate should be comfortable working EST/PST shifts based on business needs Work Mode : Hybrid - 3 days Work from Office (Monday - Wednesday) and 2 days Work from Home (Saturday - Sunday) What Youll Do : Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services Provide priority support to Platinum Support customers for any support inquiries received during shift timing Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform Work independently to escalate, resolve, and manage support inquiries effectively and with urgency Effectively triage and manage escalations to engineering teams for issues that cant be resolved by Solutions Document best practices and other useful information to better enable our customers through our online support tools Learn third-party products and their integrations to educate and guide customers on usage and product adoption Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal Work seamlessly with Technical Account Managers to ensure visibility to any support cases received from their accounts during shift timing, providing hand offs for any issues that require their continued support during standard business hours Other related duties as assigned What You Bring In: Bachelor’s degree preferred 3 to 5 years of work experience in Product Support, Customer Support, or Technical Support role in B2B SaaS companies Experience working with Enterprise customers, both global and US-based, and a deep understanding of the Enterprise customer persona Excellent written and oral communication skills; readily adjusts communication style and approach based on the audience. Must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers Excels at case handling and prioritization; can manage and prioritize work, and problem solve with a high level of independence and minimal oversight Proven ability to multi-task and successfully manage multiple priorities simultaneously; strong organizational skills Highly adaptable and can readily pivot in a fast paced, ever-changing environment, with a desire and aptitude to learn Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious A strong sense of urgency Ability to empower end-users to support themselves using our online training resources Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation; demonstrates a high level of resourcefulness when investigating issues and is self-driven to research and identify solutions for customers

Customer-Centric Support: We prioritize the customer in every interaction, ensuring world-class Customer Satisfaction. Support is delivered in alignment with Service Level Agreements (SLAs) and performance metrics, coupled with timely, clear updates to customers regarding issue progress and resolution plans. Technical Expertise and Problem Resolution: Gain deep knowledge of our SaaS products, including HCM and Workforce Management solutions, to address escalated issues effectively. Use advanced troubleshooting techniques to replicate customer scenarios, identify solutions, and escalate to engineering as needed for resolution. Knowledge Sharing and Continuous Improvement: Contribute to our Knowledge-Centered Support (KCS) system by developing and maintaining articles. Build expertise in specific product areas to mentor team members, enhancing overall team performance and readiness. Collaboration and Stakeholder Engagement: Collaborate effectively with internal teams and stakeholders, ensuring smooth communication and issue progression. Serve as an escalation point for complex support cases, driving timely and satisfactory resolutions. Comprehensive Documentation and Training: Ensure thorough documentation, including user manuals, process guides, and support collateral, to facilitate seamless handovers and user onboarding. Conduct UAT briefings and support UAT sessions, addressing any configuration-related issues. Process Excellence and Customer Advocacy: Advocate for customers by collaborating with product teams to prioritize feature enhancements and align the product roadmap with customer need. On-Call Work Requirements: Participate in on-call rotations to provide occasional after-hours support to ensure seamless operations and collaboration. JOB REQUIREMENTS Basic Qualifications: Strong written and verbal communication, listening, and interpersonal skills Fluency in English (written and spoken) Proven analytical and problem-solving skills with exceptional attention to detail Minimum 3 years of experience supporting SaaS products in a customer-facing role Strong organizational and time-management abilities, with a track record of achieving high customer satisfaction and meeting performance metrics Proficiency in using computer applications, including the Microsoft Office Suite Preferred Qualifications: Experience with HCM solutions, especially those integrated with SAP SuccessFactors Familiarity with APIs and networking protocols (TCP/IP, SFTP, VPN) Familiarity with databases, basic SQL queries, and data management tools Experience with case-tracking systems and related tools like JIRA

Roles and Responsibilities: Provide service and customer support during remote meetings and interactions. Install POS software on clients systems or devices efficiently. Conduct training sessions to help clients understand and use the product effectively. Diagnose errors or technical problems and determine proper solutions to resolve client queries. Create, maintain, and implement SOPs to standardize support processes. Hands-on experience with Windows, Linux, and Mac OS environments. Research and identify solutions for software and hardware issues. Troubleshoot technical issues, including account setup, system errors, and network configurations. Ask targeted questions to quickly identify the root cause of issues and provide resolutions. Communicate with clients through phone, email, or chat to resolve technical challenges. Ensure all technical issues are logged properly with detailed documentation. Build and maintain positive relationships with international customers, ensuring high levels of satisfaction. Flexibility to work in rotational shifts to support international time zones. Additional Qualification and Skills: Software Installation and Training. Flexibility to work in rotational shifts to support international time zones.