WHAT YOU WILL BE DOING Self-Service Strategy & Optimization: Develop and implement strategies to increase self-service adoption and success rates across all channels (web portal, knowledge base, FAQs, chatbots, etc.). Work closely with product, customer support, and UX/UI teams to ensure self-service tools are intuitive, effective, and aligned with customer needs. Analyze customer behavior and support data to identify areas for improvement in the self-service journey, aiming to reduce the need for human-assisted support. Track self-service ecosystem KPI performance results Knowledge Management: Develop a Knowledge Management Program Adoption of Knowledge Centric Support Implement AI search Deploy a portal login authentication method Create, curate, and maintain high-quality self-service content, including knowledge base articles, FAQs, tutorials, how-to guides, and troubleshooting documentation. Ensure content is accurate, up-to-date, easily searchable, and optimized for findability. Implement a content review and approval process to maintain quality and consistency. Customer Portal: Develop our customer support portal, ensuring seamless integration with our technical support platform. Configure Support Portal to optimize self-service functionality, knowledge base organization, and user experience. Leverage analytics to track self-service usage, identify trends, and measure the effectiveness of self-service initiatives. Implicit and Explicit Deflection: Implement and optimize chatbots, FAQs, knowledge bases, and other self-help tools to proactively address customer needs and deflect support requests. Collaborate with the customer support team to identify opportunities for explicit deflection, guiding customers toward relevant self-service resources. Reporting and Analytics: Track and analyze key self-service metrics, including self-service success rates, implicit and explicit deflection rates, customer effort scores, and CSAT. Develop dashboards and reports to communicate the impact of self-service efforts to leadership and stakeholders. Continuous Improvement & Innovation: Stay informed about the latest trends and best practices in knowledge management and self-service support. Identify and implement innovative solutions to enhance the self-service experience and drive continuous improvement. WHAT YOU BRING 10+ years of proven experience in customer support, operations, or a similar role focusing on self-service platforms and knowledge management. Hands-on experience with Khoros, Freshservice or similar platforms. Strong analytical skills with a focus on data-driven decision-making, particularly around self-service KPIs. Excellent writing and content creation skills, with the ability to communicate technical information clearly and concisely. Strong project management skills, with the ability to work cross-functionally and manage multiple initiatives. Excellent communication and stakeholder management skills. Experience in the SaaS or IGA/IAM/PAM space. Familiarity with automation tools and AI-driven customer support solutions. Experience with SEO principles and practices. Experience with A/B testing Preferred candidate profile

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. We are seeking a skilled and experienced IT Recruiter to join our dynamic team. The IT Recruiter will be responsible for sourcing, screening, and hiring top talent to fill various IT positions within the company. The ideal candidate will have a strong understanding of IT roles, technologies, and trends, along with exceptional communication and interpersonal skills. Key Responsibilities: Collaborate with hiring managers to understand staffing needs and develop effective recruitment strategies. Source and attract qualified candidates through various channels, including job boards, social media, professional networks, and referrals. Screen resumes and conduct initial interviews to assess candidate qualifications, skills, and cultural fit. Coordinate and schedule interviews between candidates and hiring managers. Facilitate the selection process by conducting reference checks, background checks, and skills assessments. Negotiate job offers and facilitate the hiring process, ensuring a positive candidate experience. Maintain accurate and up-to-date candidate records in the applicant tracking system (ATS). Stay current on industry trends, market conditions, and best practices in IT recruitment. Qualifications: Bachelor's degree in Human Resources, Business Administration, Computer Science, or a related field. Should have 6 - 10yrs experience as an IT Recruiter or Technical Recruiter, with a solid understanding of IT roles and technologies. Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with candidates and hiring managers. Strong organizational and time-management skills, with the ability to manage multiple priorities in a fast-paced environment. Proficiency in applicant tracking systems (ATS) and other recruitment software. Ability to work independently and collaboratively as part of a team. If you are passionate about connecting talented professionals with exciting career opportunities and making a positive impact on our organization, we encourage you to apply for the IT Recruiter position. We look forward to welcoming you to our team! If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Show more Show less

WHAT YOU WILL BE DOING Customer Communication Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions Drive Customer Satisfaction through timely & quality communication Troubleshooting Skills Troubleshooting of customer reported incidents and system alerts Identify, debug and troubleshoot break fix issues and take it to a resolution Provide technical analysis for incidents, resolution, and root cause analysis for the incidents Respond and resolve issues within agreed service levels Collaboration & Knowledge Sharing Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures Domain Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity WHAT YOU BRING  Minimum 3 years’ experience in implementing various IGA solutions Strong Domain knowledge in Identity and Access Management (IAM)  Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM  Knowledge and experience in invoking REST/SOAP web services using tools such as Postman  Database: Extensive experience in database operations & SQL  Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)  Basic knowledge of operating systems such as Linux, Unix & windows  Prior experience integrating with any SSO providers  Experience working with global Customers and strong customer focus  Excellent written and verbal communication skills  Keywords: Cloud, Java, Scripting, Linux, SQL Show more Show less

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. Product Owner, Identity and Access Certifications Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. Saviynt is looking for smart, passionate Product Owners to join its Product team. The Product Owner manages the scrum team and drives the execution of the roadmap. This person oversees grooming and planning user stories and works through the entire lifecycle from design to development, testing, and release. The ideal candidate will be curious, have strong attention to detail, and passion for building products and customer success. In this role, the Product owner will be responsible for building the next generation Intelligent and Smart Identity and Access certifications that will help enterprises to maintain continuous compliance. WHAT YOU WILL BE DOING Feature Grooming – Review requirements and complete an informative analysis of findings. Develop a sprint plan for the release that guides the scrum team towards goals that meet the needs of both the internal and external stakeholders. Ensure the entire scrum team has a solid understanding of the product and its capabilities to ensure company-wide success. Manage sprint goals – Draft and distribute sprint plans well in advance to ensure the entire scrum team is aligned and geared towards sprint success. Answer questions and troubleshoot issues, resolve impediments throughout the sprints Practice customer-centric development – Work with stakeholders to understand their unique needs and pain points. Capture and share client feedback with the team to best investigate ways to create a solution. Collaborate cross-functionally to ensure features and functionality are meeting requirements in new and innovative ways. Report the success of the products and strategize improvements needed Agile Management – Run daily rituals like scrum, backlog grooming, planning, and retrospective for a cross-functional team. Monitor the progress of issues and provide solutions for the development team Track and communicate progress – Measure performance for presentation to all stakeholders, customers, and partners Change Management – Monitor the progress and invoke the change management process in case new requirements need immediate attention or the scrum team won’t be able to meet the planned sprint goal Thought leadership -- Assume leadership in the area of your expertise. Use opportunities to feature your service or product. Build trust & recognition as an intelligent, experienced & helpful leader within your space WHAT YOU BRING Bachelor's degree required, Masters in Engineering is preferred or a related field 4-8 years of relevant professional work experience. This should include 3+ years of experience in software securitY. Familiarity with Identity / Access Management products (Okta, Oracle, IBM, Microfocus) Should be hands-on with databases and have experience with the following programming languages: Java, BeanShell/JavaScript, JSP/Servlets, SQL Experience with Agile Product Management methods (sprint planning, resource management, scope, schedule and status, documentation) Advanced skill set in time management and task prioritization Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML Ability to translate complex problems and ideas into easily understood descriptions Excellent written and verbal communication Passion for managing products and driving results Ability to multitask and identify opportunities for process improvements If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Show more Show less

Saviynt is seeking a Software Engineer to design and build back-end services that support our EIC deployments via Catapult, works closely with the Upgrade Team, Product Managers, Architects to translate deployment requirements into code. Developing services around UI automation, communication automation, framework design and output-dependent automation. WHAT YOU WILL BE DOING Programming in high-level languages such as Java. Be experienced in manual deployments via Catapult or be open to learning the Saviynt processes. Work on deployment automation/configuration management with tools including but not limited to Eclipse, Catapult,etc. Ensure all appropriate documentation of processes and source code is created and maintained. Communicate effectively with peers and leaders throughout the organization Participate in expert level troubleshooting and resolve problems through root cause analysis, data and system investigation. Continues to build knowledge of the organization and processes Performs a range of mainly straightforward assignments. Uses prescribed guidelines or policies to analyze and resolve problems. Receives a moderate level of guidance and direction WHAT YOU BRING Minimum of internships and a minimum of 2 yr. of experience of coding Bachelor/Master’s Degree in Computer Science/Engineering or related field; Or an Associates’ degree in Computer Science/Engineering or related field Ability to use a wide variety of open-source technologies and cloud-based services Have working knowledge and experience of Software Engineering Demonstrated problem solving and time management skills Possesses strong technical aptitude for designing and implementing software solutions Experience with modern application development frameworks Knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations Deep hands-on technical expertise, excellent verbal and written communication skills Experience with Agile software development techniques Experience with Google, AWS and Azure cloud environments Experience in Catapult Show more Show less

This position will play a key role in developing, deploying, maintaining, and operating Saviynt solution in alignment with Federal compliance standards and platform capabilities. Your expertise will contribute to maintain and operate identity access management solutions using Saviynt’s EIC platform, meeting compliance and quality. WHAT YOU WILL BE DOING Perform customer deployments, migrations, and upgrades in the cloud environment Installing and configuring Saviynt product(s) following installation procedure and organizational guidelines Troubleshooting and resolving incidents while collaborating with the development and IT teams to minimize downtime and maintain service quality Manage and maintain cloud infrastructure on platforms such as AWS, Azure, or Google Cloud. Monitor cloud resources to ensure availability and scalability Automate any manual work being performed pre/during/post deployments. Troubleshoot cloud-related infrastructure incidents and issues Develop and maintain CI/CD pipelines to ensure reliable and efficient software delivery. Monitor and troubleshoot issues within the CI/CD pipelines Automate infrastructure setup and maintenance using Infrastructure as Code(IaC) tools Collaborate with development, operations, and QA teams to improve deployment processes Maintain compliance with security and quality standards throughout the CI/CD pipeline Creating and maintaining technical documents for cloud infrastructure and related processes Design and implement novel solutions to automate cloud-environment provisioning Developing automation solutions to streamline processes, such as creating scripts to run specific tasks on systems. Developing and implementing automation scripts to reduce repetitive tasks and eliminate human error. Configuring and deploying monitoring tools WHAT YOU BRING Master’s Degree in an Engineering discipline, or a bachelor’s degree and 7+years of professional software engineering experience Strong Domain knowledge in Identity and Access Management (IAM) Experience building, scaling & monitoring infrastructure needed for SaaS based application and services 7 years supporting AWS/Azure environments and native services 7 years working within Linux (e.g., Red Hat, CentOS) environments 5 years supporting Network Integration using cloud native services 5 years working within a DevOps or CI/CD environment Strong knowledge of CI/CD tools (e.g., Jenkins, GitLab CI, Travis CI) Experience with version control systems (e.g., Git) 5 years working experience with containerization technologies (e.g., Docker, Kubernetes) 5 years scripting (preferred languages Python, Java, or BASH) Expertise in infrastructure as code (e.g., cloud formation, ARM, Terraform, Ansible, Chef, Puppet) Experience with configuring, deploying, and operating public cloud services (e.g.)Azure, AWS) Experience with network features, e.g., cloud network topology, BGP, routing, web (REST) APIs Database: Extensive experience in database operations & MySQL Experience in invoking REST/SOAP web services using tools such as Postman 5 years of experience in identity and access management with a focus on Federal compliance Strong understanding of cybersecurity principles and best practices Show more Show less

WHAT YOU WILL BE DOING This position reinforces and complements the Global Service Desk support of 24 hours x 7 days a week x 365 days commitment by providing support in the evenings and weekends. Provide remote IT troubleshooting and incident resolution support services for PC and Mac platforms including video conference applications, printers/copiers settings, IP phone systems as well as smartphone devices, general IT hardware/software, and accessories related inquiries. Provide business application support where standard operating procedures are defined Base level understanding of IT infrastructure including networking and ability to build, configure, and support them with the guidance from SMEs Create and follow SOP documentation and escalate issues appropriately to higher-level or respective staff Manage individual workflow and maintain current ticket queue via IT ticketing system Participate in ad-hoc data gathering and documentation activities for the urgent support requirements and continuous process improvements Develop and maintain a productive and professional relationships with user base WHAT YOU BRING Any degree in tech or related discipline or equivalent military experience Must have 7+ years of relevant experience in IT admin roles Strong service-oriented mentality is a must- excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required Recent hands-on technical experience with Windows 11, Mac OSX, Google Workspace, Microsoft Active Directory, system imaging, VPN, basic networking, network connectivity including 802.11x , PC and Apple hardware, and mobile devices Recent experience with remote access and remote-control tools to support remote employees. Zoom, MS Remote Desktop, etc. Should be able to handle office network issues and other IT related queries.

The Director of Analytics will lead the organization’s analytics strategy, aligning it with business goals to drive data-driven decision-making across all departments. This role is critical for overseeing the analytics team, managing key stakeholders, and developing a long-term analytics roadmap that empowers business growth and performance optimization. The Director will also work closely with Data Engineering teams to ensure the data infrastructure supports the company's analytics needs while upholding data governance and ethical standards. Ability to work hands on in the environment is preferred. WHAT YOU WILL BE DOING Strategic Analytics Vision: Lead the development and execution of the organization’s analytics strategy, ensuring it aligns with broader business objectives and drives actionable insights across all teams Team Leadership: Manage and mentor the analytics team, including the Senior Business Analyst, ensuring they have the necessary resources, training, and support to deliver high-quality analytics projects. Collaborate with members of the analytics team to plan sprints and ensure timely delivery Stakeholder Management: Collaborate with senior executives and key business leaders to define analytics initiatives, translate business needs into actionable analytics solutions, and maintain alignment between business strategies and analytics capabilities Analytics Roadmap: Develop and maintain a strategic analytics roadmap, prioritizing projects based on business impact, complexity, and available resources, while ensuring timely delivery of analytics solutions Collaboration with Data Engineering: Partner closely with the Manager of Data Engineering to ensure that the organization’s data infrastructure supports the analytics team's needs and scalability goals Data Governance & Ethics: Oversee the implementation of robust data governance policies within the analytics team to ensure the ethical, legal, and accurate use of data across all analytics initiatives Quality Assurance: Implement appropriate policies, processes and procedures to effectively monitor both data and deliverable quality. Define clear escalation paths for quality issues Performance & Reporting Metrics: Define and monitor key performance indicators (KPIs) for the analytics team to ensure continuous delivery of high-quality insights and the ability to measure the impact of analytics initiatives Continuous Improvement: Stay informed about the latest trends and developments in analytics, business intelligence (BI), and emerging technologies, and continuously integrate new methodologies to keep the organization at the forefront of data-driven decision-making WHAT YOU BRING Strong leadership skills with a proven track record in managing and growing high-performing teams Strategic thinker with the ability to align analytics initiatives with business goals Expertise in analytics, business intelligence (BI) methodologies, and data analysis tools Ability to influence and communicate effectively with senior leadership and stakeholders across various departments Deep understanding of data governance principles, data privacy, and compliance frameworks Experience in developing and managing performance metrics, KPIs, and analytics reporting Proactive in identifying opportunities for process improvements and applying new technologies to enhance analytics capabilities Technical Skills Salesforce NetSuite Snowflake Tableau Gainsight Fivetran Senior Data Engineer & Associate Principal Developer, Business Intelligence: Collaborate closely to ensure data pipelines are optimized and meet the needs of the business intelligence infrastructure, aligning technical solutions with business requirements Manager, Data Engineering: Work together to ensure the data engineering team delivers scalable, robust solutions, and that analytics initiatives are supported by a strong data foundation Senior Business Analyst & Manager, Data Engineering: Foster collaboration to ensure business requirements are effectively translated into data-driven solutions and ensure the necessary data infrastructure is in place to support analytics efforts Years Experience: 5 years of experience into people management role Certifications: Certified Analytics Professional Show more Show less

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. At Saviynt, we are redefining the future of identity security. As a leading provider of intelligent, cloud-first Identity Security solutions, we empower organizations to protect their most critical assets. Our innovative platform leverages advanced AI and machine learning to deliver unparalleled insights and automation, ensuring our clients stay ahead in a rapidly evolving digital landscape. Join our dynamic and forward-thinking team and be part of a company that values innovation, collaboration, and excellence. At Saviynt, your skills and passion will contribute to creating secure, seamless, and compliant environments for some of the world’s largest and most complex organizations. If you're ready to make a significant impact and help shape the future of identity security, Saviynt is the place for you! Position Overview: We are seeking a motivated and experienced Consultant to join our Expert Services team. In this role, you will work closely with our customers to implement and optimize Saviynt's solutions, ensuring they achieve the highest level of security, compliance, and operational efficiency. WHAT YOU WILL BE DOING Implementation : Work on end-to-end implementation of Saviynt’s solutions, including requirements, design, configuration, testing, and deployment, ensuring quick time to value for our customers Client Engagement : Be the face of Saviynt to the customers/partners during implementation projects, ensuring clear communication and high levels of customer satisfaction through a customer-first approach Build Innovative Solutions : Collaborate with customers/partners to understand their emerging challenges and build innovative solutions to cater to their complex requirements and ever changing threat landscape Best Practices : Advise clients on best practices for identity governance and administration, leveraging your expertise to enhance their security posture Technical Expertise : Maintain a deep understanding of Saviynt product and stay up-to-date with industry trends and advancements. Collaboration : Work closely with internal teams, including Operations, Product Management and Engineering, to ensure seamless delivery of services and solutions Problem Solving : Identify and resolve any issues that arise during implementation in an agile and timely manner, ensuring a smooth and efficient implementation for our customers Contribution: Contribute back to the Saviynt Community by answering questions on community forums, help building accelerators, publishing knowledge articles etc WHAT YOU BRING Bachelor’s degree or an equivalent in Computer Science, Information Technology, or a related field 1+ years of proven hands-on experience in implementing (design, development, testing and deployment) any leading IGA products in the market Strong understanding of identity governance and administration principles. Excellent communication and interpersonal skills Ability to work independently and manage multiple projects simultaneously Strong problem-solving skills, troubleshooting skills and attention to detail Strong knowledge/experience of SQL and be able to write complex SQL queries Knowledge / experience with Java/J2EE, Web services (REST & SOAP), Network fundamentals, Cryptography & Certificates fundamentals, Unix/Linux fundamentals and Shell Scripting Knowledge of LDAP & Active Directories. Knowledge of integrating with widely used enterprise/cloud platforms like SAP, ERP, Workday, ServiceNow etc is a plus Experience with cloud platforms and technologies like AWS and Azure is a plus Why Saviynt? Innovative Environment : Be part of a team that’s at the forefront of identity security technology Professional Growth : Opportunities for continuous learning and career advancement Collaborative Culture : Work with a talented and energetic team in a supportive and dynamic environment Impactful Work : Contribute to solutions that protect some of the world’s largest and most complex organizations If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Show more Show less

The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. WHAT YOU WILL BE DOING Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers’ inquiries, providing timely and effective solutions Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the company’s products or services effectively Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency WHAT YOU BRING Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity Education: Bachelor’s degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform TA Team Show more Show less

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. Saviynt is looking for smart, passionate Product Managers to help innovate, scale and manage roadmap execution for its External product, which is part of its Enterprise Identity Cloud Platform. The world’s largest brands trust Saviynt to accelerate digital transformation, empower distributed workforces, and meet continuous compliance in a zero-trust environment. Product Managers are part of the scrum team and drive the execution of the roadmap. They are responsible for overseeing the entire software development lifecycle of the External Product starting from backlog grooming and planning to writing user stories and estimation to product/release delivery management and bug backlog management. The PM is responsible for the entire lifecycle from design to development, testing, and release. The ideal PM candidate will be curious, have strong attention to detail, and passion for building products and customer success, and domain (or adjacent domain) expertise is highly preferred Responsibilities: Saviynt’s EIC platform is a microservices based Cloud SaaS platform, so knowledge of Kubernetes, Microservices, GSP, Java, and Databases will be needed. In addition, due to the specific needs of the PAM product, working knowledge of PAM products and Infrastructure platforms such as Windows, Linux/Unix and Databases will also be highly relevant Feature Grooming – Review requirements and complete an informative analysis of findings. Develop a sprint plan for the release that guides the scrum team towards goals that meet the needs of both the internal and external stakeholders. Ensure the entire scrum team has a solid understanding of the product and its capabilities to ensure company-wide success Manage sprint goals – Draft and distribute sprint plans well in advance to ensure the entire scrum team is aligned and geared towards sprint success Answer questions and troubleshoot issues, resolve impediments throughout the sprints Practice customer-centric development – Work with stakeholders to understand their unique needs and pain points. Capture and share client feedback with the team to best investigate ways to create a solution. Collaborate cross-functionally to ensure features and functionality are meeting requirements in new and innovative ways. Report the success of the products and strategize improvements needed Agile Management – Run daily rituals like scrum, backlog grooming, planning, and retrospectives for a cross-functional team. Monitor the progress of issues and provide solutions for the development team Track and communicate progress – Measure performance for presentation to all stakeholders, customers, and partners Change Management – Monitor the progress and invoke the change management process in case new requirements need immediate attention or the scrum team won’t be able to meet the planned sprint goal Requirements: Bachelor degree required, Masters in Engineering is preferred or a related field 7+ years of relevant professional work experience. This should include 3+ years of experience in software Security Should be hands-on with databases and have experience with the following programming languages: Java, BeanShell/JavaScript, JSP/Servlets, SQL Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML Experience setting up and installing software on both Windows and Unix (Linux,Sun, HP, AIX) platforms Experience with Agile Product Management methods (sprint planning, resource management, scope, schedule and status, documentation). Advanced skillset in time management and task prioritization Ability to translate complex problems and ideas into easily understood descriptions Knowledge of Web Services (REST/SOAP) Knowledge of Secret Management or Vaulting Services Experience in Unix Shell / Perl / Python Experience in one of the public cloud platforms – AWS or Azure Familiarity with RBAC is a plus. Familiarity with Identity and PAM products (CyberArk, BeyondTrust, Thycotic, Microfocus, Okta ASA, Delinea) Excellent written and verbal communication Passion for managing products and driving results Ability to multitask and identify opportunities for process improvements If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Show more Show less

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. Application integrations play a pivotal role in implementing identity security solutions. Saviynt’s identity cloud integrates with thousands of applications for managing governance and compliance needs. With both out-of-the-box integrations as well as frameworks to build custom integrations, our integrations continue to grow. Saviynt is looking for smart, passionate people to join its Product Management team. The Integrations Product Manager manages the successful development and implementation of product features from beginning to end. This person oversees strategic ideas from design to development, testing, release along with the market introduction. The ideal candidate should have a knack for solving complex problems in the application integration space. The ideal candidate will be curious, have strong analytical skills, attention to detail and passion for building products and customer success. Responsibilities Market Research - Review market changes, identify new developments in their product area and present actionable analysis of their findings. Develop a balanced product roadmap geared towards overall success of customers while meeting the long term strategic vision Feature & release - Draft and communicate product briefs to ensure smooth introduction of each new release feature. Participate and manage enablement of new product capabilities. Answer questions and troubleshoot issues throughout the release lifecycle Be Agile - Participate in daily scrum meetings, backlog grooming, planning and retrospective meetings for a cross-functional team. Monitor progress, provide necessary visibility and work on resolving impediments for the team. Customer-first - Work with customers and partners to understand their pain-points and requirements. Capture and share customer feedback. Think outside the box and investigate ways for providing an innovative solution. Collaborate with cross functional teams to ensure that features and functionality are meeting the customer needs. Plan to provide feedback to customer requests in a timely manner Roadmap and Innovation - Propose and identify innovative features/capabilities in their product areas that can make a difference in the market. Thought leadership - Assume leadership in the area of your expertise. Use opportunities to feature your service or product. Build trust & recognition as an intelligent, experienced & helpful leader within your space Requirements Must have a Bachelor’s degree (BE/BTech). Master is preferred 4-6 years of experience in product management. Overall IT experience including software engineering & product management should be 8-10 years Proven ability to influence stakeholders and showcase improvements Ability to translate complex problems and idea into easily understood actionable items Excellent written and verbal communication skills Excellent time management and prioritization skills Should have experience with databases and programming languages: Java, BeanShell/JavaScript, JSP/Servlets, SQL, etc Passion for managing products and driving measurable results Ability to multi-task and identify opportunities for improvement (both product and process) Experience with Identity & Access Management products such as Okta, Sailpoint, Ping Identity, Oracle, IBM, or MicrofocusKnowledge of application integration for security products. Candidates with experience in building API-first products/services are preferred Experience with cloud infrastructure platforms like AWS, Azure, & GCP is highly desirable. Good understanding of various services and security is a bonus Working experience with product management tools such as Aha, Jira, Confluence, and Pendo If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Show more Show less

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. WHAT YOU WILL BE DOING Saviynt’s EIC platform is a microservices based Cloud SaaS platform, so knowledge of Kubernetes, Microservices, GSP, Java, and Databases will be needed. In addition, due to the specific needs of the PAM product, working knowledge of PAM products and Infrastructure platforms such as Windows, Linux/Unix and Databases will also be highly relevant. ● Feature Grooming – Review requirements and complete an informative analysis of findings. Develop a sprint plan for the release that guides the scrum team towards goals that meet the needs of both the internal and external stakeholders. Ensure the entire scrum team has a solid understanding of the product and its capabilities to ensure company-wide success. ● Manage sprint goals – Draft and distribute sprint plans well in advance to ensure the entire scrum team is aligned and geared towards sprint success. Answer questions and troubleshoot issues, resolve impediments throughout the sprints. ● Practice customer-centric development – Work with stakeholders to understand their unique needs and pain points. Capture and share client feedback with the team to best investigate ways to create a solution. Collaborate cross-functionally to ensure features and functionality are meeting requirements in new and innovative ways. Report the success of the products and strategize improvements needed. ● Agile Management – Run daily rituals like scrum, backlog grooming, planning, and retrospective for a cross-functional team. Monitor the progress of issues and provide solutions for the development team. ● Track and communicate progress – Measure performance for presentation to all stakeholders, customers, and partners. ● Change Management – Monitor the progress and invoke the change management process in case new requirements need immediate attention or the scrum team won’t be able to meet the planned sprint goal WHAT YOU BRING ● Bachelor's degree required, Masters in Engineering is preferred or a related field. ● 4-7+ years of relevant professional work experience. This should include 3+ years of experience in software Security ● Should be hands-on with databases and have experience with the following programming languages: Java, BeanShell/JavaScript, JSP/Servlets, SQL ● Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML ● Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms ● Experience with Agile Product Management methods (sprint planning, resource management, scope, schedule and status, documentation). Advanced skillset in time management and task prioritization ● Ability to translate complex problems and ideas into easily understood descriptions ● Knowledge of Web Services (REST/SOAP) ● Knowledge of Secret Management or Vaulting Services ● Experience in Unix Shell / Perl / Python ● Experience in one of the public cloud platforms – AWS or Azure ● Familiarity with RBAC is a plus. Familiarity with Identity and PAM products (CyberArk, BeyondTrust, Thycotic, Microfocus, Okta ASA, Delinea) ● Excellent written and verbal communications ● Passion for managing products and driving results ● Ability to multitask and identify opportunities for process improvements Working at Saviynt: Saviynt is an amazing place to work. We are a high-growth, cloud software company with phenomenal people, that is building the most innovative identity platform in the world. Your time at Saviynt will be worthwhile. You will experience tremendous growth and learning while being part of something you are helping to define and build from the ground up. Through challenging yet rewarding work, you will be able to directly impact our clients, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic high-growth environment, you belong with us! Options: a) Product Owner/ Product Mangager from PAM background b) Product Owner / Product Manager from adjacent identity background - IGA, CIEM, CSPM, XDR, etc c) PAM background, looking for a change into product management, deep technical and client skills needed CLOSING FROM DEFAULT - ALL LOCATIONS Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Show more Show less

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. Saviynt Labs This opportunity is in the Saviynt Labs organization. We design, build and run the leading Enterprise Identity solutions. Our product teams innovate industry leading solutions. The engineering teams design, build and run SaaS software built on leading edge technologies. We focus on engineering excellence and we attract the best talent in our industry. Our cloud services are built on AWS, GCP and Azure with a global presence. Our customers love what we do and work with us to build the future customer experience at scale. WHAT YOU WILL BE DOING In the role of Principal Engineer, you will work on building a highly-scalable and extensible SaaS enabled Platform; Be a mentor, technical leader and thought leader for a talented team of back end engineers, challenging them and helping them grow Working with internal customers on adoption, as well as identifying and resolving problems throughout the project life cycle A proven track record of working closely with cross-functional teams like Product Management & other teams by understanding the priorities WHAT YOU BRING 10+ yrs of experience in Java/J2ee technologies Hands-on experience of Java/J2EE, core Java concepts (multithreading, design patterns using Java, collections etc.), Spring, Hibernate, Groovy and Grails preferred and building web services using REST/SOAP APIs java based distributed systems Proficiency with RDBMS Server in designing and optimizing queries, performance tuning and stored procedures Good hands-on experience with Code Repository tools and Java debugging tools Drive technical excellence and implementation of best engineering practices such as estimation review, design review, code review, unit testing, continuous integration/development Bachelor’s degree in Computer Science or Engineering. MS or Masters in Information Technology preferred Data-driven decision maker Excellent communication skills and the ability to effectively interact with other teams across the organization Ability to work effectively and achieve results across functional areas in a work environment with a high rate of change Ability to manage multiple teams and initiatives providing a consistent record of all activities while handling confidential work with discretion Extensive hands-on experience building and managing the development of complex, large scale enterprise applications and products with resilience and reliability Proven experience in team management, attracting, hiring, retaining and leading top engineering talent and high-performance product engineering teams Strong written, verbal communications, presentation skills, leadership, problem solving and analytical skills If required for this role, you will: - Complete security & privacy literacy and awareness training during onboarding and annually thereafter - Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to): > Data Classification, Retention & Handling Policy > Incident Response Policy/Procedures > Business Continuity/Disaster Recovery Policy/Procedures > Mobile Device Policy > Account Management Policy > Access Control Policy > Personnel Security Policy > Privacy Policy Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Show more Show less

Saviynt is looking for a professional, highly motivated and energetic software Sales Director to drive regional enterprise sales for our disruptive IaaS Cloud Security, Access Governance & Privileged Access Mgmt. (PAM) solutions. The Sales Director will combine good working knowledge of (IaaS & SaaS) Identity, Cloud Security or PAM technology with prospecting and sales skills. S/he is ultimately responsible for the entire enterprise sales cycle and meeting or exceeding territory quota. Sales Directors are the primary interface to both Prospects and Customers and responsible for actively driving and managing day to day prospecting & selling activity in the region. This activity includes opportunity Discovery, Demo, RFP/RFI, Evaluation & POC stages of the sales process, working in conjunction with SE & Product Management Teams to identify & close new deals. WHAT YOU WILL BE DOING Effectively interact with Field Sales, Cloud Team, and Line of Business decision-makers Learn and maintain knowledge of Saviynt’s solutions, focused on Cloud Security, Cloud Access Governance & PAM Aggressively identify qualified sales opportunities across all assigned accounts Develop and leverage all lead sources (personal and partner contacts, inbound leads, events, and outbound prospecting) to generate meaningful pipeline Maintain disciplined, detailed, and up-to-date records on Lead & Opportunity activity in SFDC to ensure effective lead development, proper team communication, and executive visibility Be diligent in timely follow-up and provide quality work products Attend and assist with corporate and field sales & marketing events Achieve monthly and quarterly revenue objectives WHAT YOU WILL BRING 15+ years experience in enterprise Identity, Cloud Security, or PAM sales and Lead Generation Possess a knowledge base of Cloud Identity Management, Cloud Privileged Access Management and/or Cloud Security Governance technology Cloud Security domain knowledge helpful, including AWS, Azure, Google, IBM, Chef, Puppet Strong cybersecurity territory contacts at VP, SVP, CxO levels Successful history of working with Resellers, SI’s, and Advisories Strong Customer Service orientation, persistence, and ability to follow through Proven ability and skill to navigate through all levels of an enterprise organization to drive sales Professional, ambitious, determined, and results-oriented mindset Positive attitude, team-oriented, self-starter who can work alone and in a collaborative manner to achieve regional goals Show more Show less

Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynt’s Enterprise Identity Cloud gives customers unparalleled visibility, control and intelligence to better defend against threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. We are seeking a highly skilled Senior Cloud Security Engineer with 8 – 10 years of experience to join our team. The ideal candidate will have extensive expertise in cloud security, particularly in AWS and Azure environments, along with strong knowledge of Infrastructure as Code (IAC) using Terraform and Helm Charts. The Cloud Security Engineer will be responsible for ensuring the security and compliance of our cloud infrastructure, designing, and implementing security solutions, and collaborating with cross-functional teams to maintain a secure cloud environment. WHAT YOU WILL BE DOING Conduct in-depth penetration testing of cloud infrastructure, deployment models, and cloud-native services on AWS and Azure Perform security assessments and penetration testing on Kubernetes clusters (EKS and AKS), including container images and associated components Identify and exploit misconfigurations or vulnerabilities in Kubernetes clusters, workload security, and related cloud environments Analyse and prioritize vulnerabilities across AWS, Azure, and containerized deployments based on risk, impact, and business context Prepare comprehensive reports detailing findings, potential impacts, and actionable remediation steps. Communicate these reports effectively to both technical and non-technical stakeholders Collaborate with Cloud Ops, DevOps, and Cloud Engineering teams to provide expert guidance and support for remediating vulnerabilities in cloud infrastructure and containerized environments Leverage and customize industry-standard security tools (e.g., Trivy, kube-hunter, Aqua, Falco) and develop custom scripts or tools to enhance testing capabilities. Automate repetitive tasks to streamline penetration testing workflows Participate in threat modelling exercises to identify risks specific to AWS, Azure, EKS, and AKS environments Ensure all penetration testing activities adhere to industry standards and compliance frameworks, such as NIST, ISO 27001, CSA, and Kubernetes Security Best Practices Develop and communicate targeted remediation strategies for cloud and container security risks, ensuring alignment with organizational goals and business priorities Mentor and guide junior penetration testers, fostering continuous learning and professional growth in cloud and container security practices WHAT YOU BRING Bachelor’s degree in computer science, Information Technology, or related field. 8 to 10 years of experience in cloud security, with a focus on AWS and Azure platforms. Strong understanding of cloud security architecture, including network security, identity and access management, encryption, and data protection. In-depth knowledge of AWS and Azure Cloud Platform with strong understanding of security principles, standards, and frameworks (e.g., NIST, CIS, ISO 27001) as applied to cloud environments Hands-on experience with cloud native security services and solutions in AWS and Azure Strong understanding of the Kubernetes (EKS, AKS) and container security best practices Hands-on experience with cloud security tools and technologies, such as cloud security posture management (CSPM) and cloud workload protection platforms (CWPP) Proficiency in scripting and automation using Python, PowerShell, Bash Shell, or similar languages. Experience with Infrastructure as Code (IAC) tools like Terraform, Cloud Formation, Helm charts for provisioning and managing cloud resources. Relevant certifications such as AWS Certified Security - Speciality, Azure Security Engineer Associate, Certified Cloud Security Professional (CCSP), or equivalent are a plus. Excellent communication skills with the ability to collaborate effectively with cross-functional teams and stakeholders. Strong problem-solving skills and a proactive approach to identifying and resolving security issues Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Saviynt is an equal opportunity employer, and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Show more Show less

we are hiring for Engineer -Cloud Operations Engineer - Cloud Operations (Platform Support)As a Cloud Operations Engineer in our Cloud Operations Center, you will be a key player in ensuring the 24x7x365 smooth operation of Saviynts Enterprise Identity Cloud. This role focuses on maintaining the stability, performance, and reliability of our platform with a strong emphasis on application layer support and operational ownership. You will be working closely with other operations team members, development, and engineering to resolve issues, implement improvements, and provide exceptional support. This is an opportunity for someone who enjoys operational challenges and problem-solving in a dynamic cloud environment and wants to see their work through to completion. Roles and Responsibilities- Strong pod-level troubleshooting skills in AKS/EKS (not just restarting pods).Analyze application and DB (RDS, MySQL) performance issues.Deeply investigate and analyze application performance issues (Java, Grails, Hibernate), identifying root causes and implementing solutions.Oversee the monitoring of our SaaS applications and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues.Strong understanding of basic computing concepts like DNS, IP addressing, Networking, and LDAP.Effectively participate and contribute in on-call escalations with a strong operational mindset and provide technical guidance during critical incidents.Proactively communicate with customers on technical issues when required.Ability to guide junior engineers when needed technically.Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation.Develop , implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment.Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times.Collaborate with backend engineering and development teams to troubleshoot complex issues, identify root causes, and implement preventative measures.Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance.Maintain operational documentation, including system diagrams, contact lists, and escalation paths.Ensure compliance with relevant security and compliance policies.Plan and coordinate scheduled maintenance activities with minimal impact to service availability. WHAT YOU BRING Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.Minimum of 3-5 years of experience in IT/Cloud operations and application support (specifically Java apps), with knowledge of cloud infrastructure (AWS and Azure).Strong experience with application support (Java, Grails, Hibernate) and performance analysis in a production environment, able to pinpoint a performance degradation through analysis.Strong understanding of cloud computing concepts, architectures, and services on both AWS and Azure platforms.Working knowledge of containerization and orchestration technologies, specifically Kubernetes.End-to-end technical accountability and operational ownership.Willingness to work in a 24/7 operating model.Experience managing and troubleshooting network connectivity, including VPNs and connections to external networks.Familiarity with monitoring tools and practices, with experience in setting up and responding to alerts.Hands-on experience with log management and analysis tools, preferably Elastic Search.Working knowledge of database systems, preferably MySQL, including L2 troubleshooting and performance monitoring.Experience with ITSM (IT Service Management) systems, preferably FreshService, including incident, problem, and service request management processes.Excellent problem-solving, analytical, and troubleshooting skills with a data-driven approach.Experience with Grafana systems and dashboards is a plus.Strong communication (written and verbal), interpersonal, and presentation skills.Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.Experience in developing and documenting operational procedures and runbooks.Experience with automation tools and scripting languages (e.g., Python, Bash) is a plus.Experience working in a SaaS environment is highly desirable.We offer you a competitive total rewards package, learning and tremendous opportunities to grow and advance in your career. At Saviynt, it is not typical for an individual to be hired at or near the top of the range for their role and final compensation decisions are dependent on many factors including, but are not limited to location; skill sets; experience and training; licensure and certifications; and other relevant business and organizational needs. A reasonable estimate of the current range is $Min,000 - $Max,000 annually.You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.If required for this role, you will:Complete security & privacy literacy and awareness training during onboarding and annually thereafterReview (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):> Data Classification, Retention & Handling Policy> Incident Response Policy/Procedures> Business Continuity/Disaster Recovery Policy/Procedures> Mobile Device Policy> Account Management Policy> Access Control Policy> Personnel Security Policy> Privacy PolicySaviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work that directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us! Preferred candidate profile Flexible to work in 24*7 shift

Saviynt is looking for a professional, highly motivated and energetic software Sales Director to drive regional enterprise sales for our disruptive IaaS Cloud Security, Access Governance & Privileged Access Mgmt. (PAM) solutions. The Sales Director will combine good working knowledge of (IaaS & SaaS) Identity, Cloud Security or PAM technology with prospecting and sales skills. S/he is ultimately responsible for the entire enterprise sales cycle and meeting or exceeding territory quota. Sales Directors are the primary interface to both Prospects and Customers and responsible for actively driving and managing day to day prospecting & selling activity in the region. This activity includes opportunity Discovery, Demo, RFP/RFI, Evaluation & POC stages of the sales process, working in conjunction with SE & Product Management Teams to identify & close new deals. WHAT YOU WILL BE DOING Effectively interact with Field Sales, Cloud Team, and Line of Business decision-makers. Learn and maintain knowledge of Saviynt s solutions, focused on Cloud Security, Cloud Access Governance & PAM. Aggressively identify qualified sales opportunities across all assigned accounts. Develop and leverage all lead sources (personal and partner contacts, inbound leads, events, and outbound prospecting) to generate meaningful pipeline Maintain disciplined, detailed, and up-to-date records on Lead & Opportunity activity in SFDC to ensure effective lead development, proper team communication, and executive visibility. Be diligent in timely follow-up and provide quality work products. Attend and assist with corporate and field sales & marketing events. Achieve monthly and quarterly revenue objectives. WHAT YOU WILL BRING 15+ years experience in enterprise Identity, Cloud Security, or PAM sales and Lead Generation. Possess a knowledge base of Cloud Identity Management, Cloud Privileged Access Management and/or Cloud Security Governance technology Cloud Security domain knowledge helpful, including AWS, Azure, Google, IBM, Chef, Puppet. Strong cybersecurity territory contacts at VP, SVP, CxO levels Successful history of working with Resellers, SI s, and Advisories. Strong Customer Service orientation, persistence, and ability to follow through. Proven ability and skill to navigate through all levels of an enterprise organization to drive sales. Professional, ambitious, determined, and results-oriented mindset. Positive attitude, team-oriented, self-starter who can work alone and in a collaborative manner to achieve regional goals.

We are seeking an experienced Manager to lead and manage a high-performing technical support team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers and ensuring timely, high-quality resolutions to technical issues. WHAT YOU WILL BE DOING Team Leadership : Lead and manage a team of technical support engineers, providing guidance, mentorship, and support to ensure exceptional customer service Shift Management : Oversee night shift operations, ensuring optimal staffing, workload distribution, and timely responses to customer inquiries Customer Escalations : Handle complex escalations, working closely with engineering, product, and other cross-functional teams to resolve high-priority issues Performance Monitoring : Establish and track key performance indicators (KPIs) for the team, including response times, resolution times, and customer satisfaction metrics 24x7 Support Strategy : Contribute to the design and implementation of 24x7 support processes, optimizing efficiency and ensuring alignment with global support operations Training & Development : Identify skill gaps within the team and coordinate necessary training and development programs to enhance technical and soft skills Continuous Improvement : Drive continuous improvement initiatives, leveraging customer feedback and support data to optimize processes and deliver a superior customer experience Collaboration : Work closely with other regional support teams to ensure knowledge sharing and consistency across support operations globally Reporting : Prepare and present regular reports on team performance, operational challenges, and customer satisfaction to senior leadership WHAT YOU BRING 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role Proven track record of managing teams in a 24x7 support environment Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable Leadership : Strong people management skills with the ability to motivate and develop a team Customer-Focused : Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience Problem-Solving : Strong analytical and troubleshooting skills with a proactive approach to problem-solving Communication : Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership Process-Oriented : Experience in defining and optimizing support processes and performance metrics Flexibility : Willingness to work night shifts and flexible hours to support global customers Education : Bachelor’s degree in Computer Science, Information Technology, or a related field Show more Show less

About Saviynt: Saviynt empowers organizations to secure and manage access to their critical assets in today's dynamic digital landscape. Our Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence, enabling businesses to mitigate cyber risks while ensuring employees have the right access at the right time. WHAT YOU WILL BE DOING Lead and manage a 24x7 team of Cloud Operations engineers, ensuring adequate staffing and shift coverage to maintain continuous operations. Oversee the monitoring of our SaaS application and underlying infrastructure (Kubernetes on AWS and Azure, VPN connections, customer applications, Elastic Search, MySQL) for alerts and performance issues. Manage the full lifecycle of alerts, incidents, and service requests reported through FreshService, ensuring timely and accurate logging, prioritization, resolution, and escalation. Develop , implement, and maintain operational procedures, runbooks, and knowledge base articles to standardize incident resolution and service request fulfillment. Drive continuous improvement initiatives to optimize operational efficiency, reduce incident rates, and improve service request turnaround times. Collaborate with engineering, development, and SRE teams to troubleshoot complex issues, identify root causes, and implement preventative measures. Ensure adherence to defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for operational performance. Generate regular reports on operational metrics, incident trends, and service request performance for management review. Participate in on-call escalations as needed and provide leadership during critical incidents.Foster a collaborative and high-performing team environment, providing coaching, mentoring, and performance feedback to team members. Manage and maintain operational documentation, including system diagrams, contact lists, and escalation paths. Ensure compliance with relevant security and compliance policies within the operations center. Plan and coordinate scheduled maintenance activities with minimal impact to service availability. Show more Show less