Technical Support Engineer

WHAT YOU WILL BE DOING Customer Communication Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions Drive Customer Satisfaction through timely & quality communication Troubleshooting Skills Troubleshooting of customer reported incidents and system alerts Identify, debug and troubleshoot break fix issues and take it to a resolution Provide technical analysis for incidents, resolution, and root cause analysis for the incidents Respond and resolve issues within agreed service levels Collaboration & Knowledge Sharing Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures Domain Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity WHAT YOU BRING  Minimum 3 years’ experience in implementing various IGA solutions Strong Domain knowledge in Identity and Access Management (IAM)  Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM  Knowledge and experience in invoking REST/SOAP web services using tools such as Postman  Database: Extensive experience in database operations & SQL  Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)  Basic knowledge of operating systems such as Linux, Unix & windows  Prior experience integrating with any SSO providers  Experience working with global Customers and strong customer focus  Excellent written and verbal communication skills  Keywords: Cloud, Java, Scripting, Linux, SQL Show more Show less