Technical Support Engineer

We are seeking a highly experienced and dynamic Technical Project Manager to lead and manage our service engagements. The candidate will possess a strong technical background, exceptional project management skills, and a proven track record of successfully delivering large-scale IT projects. You will be responsible for leading cross-functional teams, managing client relationships, and ensuring projects are delivered on time, within budget, and to the highest quality standards.

• 14+ years of experience in the role of managing and implementation of high-end software products, combined with technical knowledge in Business Intelligence (BI) and Data Engineering domains
• 5+ years of exeperience in project management with strong leadership and team management skills
• Hands-on with project management tools (e.g., Jira, Rally, MS Project) and strong expertise in Agile methodologies (certifications such as SAFe, CSM, PMP or PMI-ACP is a plus)
• Well versed with tracking project performance using appropriate metrics, tools and processes to successfully meet short/long term goals
• Rich experience interacting with clients, translating business needs into technical requirements, and delivering customer-focused solutions
• Exceptional verbal and written communication skills, with the ability to present complex concepts to techincal / non-technical stakeholders alike
• Strong understanding of BI concepts (reporting, analytics, data warehousing, ETL) leveraging expertise in tools such as Tableau, Power BI, Looker, etc.
• Knowledge of data modeling, database design, and data governance principles
• Proficiency in Data Engineering technologies (e.g., SQL, Python, cloud-based data solutions/platforms like AWS Redshift, Google BigQuery, Azure Synapse, Snowflake, Databricks) is a plus
• This is a multi-dimensional and multi-functional role. You will need to be comfortable reporting program status to executives, as well as diving deep into technical discussions with internal engineering teams and external partners.
• Act as the primary point of contact for stakeholders and customers, gathering requirements, managing expectations, and delivering regular updates on project progress
• Manage and mentor cross-functional teams, fostering collaboration and ensuring high performance while meeting project milestones
• Drive Agile practices (e.g., Scrum, Kanban) to ensure iterative delivery, adaptability, and continuous improvement throughout the project lifecycle
• Identify, assess, and mitigate project risks, ensuring timely resolution of issues and adherence to quality standards.
• Maintain comprehensive project documentation, including status reports, roadmaps, and post-mortem analyses, to ensure transparency and accountability
• Define the project and delivery plan including defining scope, timelines, budgets, and deliverables for each assignment
• Capable of doing resource allocations as per the requirements for each assignment

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