3623 Product Support Jobs - Page 38

Role & responsibilities Customer Support teams work 24*7 and 365 days a year. Candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours. Candidate must be open to work on weekends and night shifts. Conducting remote troubleshooting of Enphase products. Troubleshooting, approving, and executing warranty claims. Providing pre-sales information about Enphase products. Assisting with the activation of new Enphase sites as needed. Documenting all activity in a central CRM/Help Desk software platform. Coordinating with Enphase Engineering with tracking of field-issues, and subsequent product-modifications, logging product bugs in a centr...

What youll do Lead our product support team and handle technical/product issues . Set up systems to log, categorize, and route bugs and feature requests to the product team. Review customer screen recordings to spot UI/UX roadblocks and share actionable feedback. Work directly with e-commerce founders in 50+ countries , helping them get the most out of our product. Use tools like SQL, JavaScript, Postman, and browser dev tools to debug and support product issues. What makes you a good fit You care about creating a software service experience that parallels a Michelin star Italian restaurant. Youve worked at an early-stage SaaS startup (bonus points if youve led a team before). You have a dee...

Overview ABOUT THE TEAM RealPage Product Support is the largest centralized leasing and maintenance phone/email/chat/technical support for the Multifamily and Senior housing industry in the US. Our India and Philippines' offices serve as a global expansion strategy providing business continuity, access to a pool of highly skilled service associates, and ability to provide competitive rates to our partners. Our well-trained associates work around the clock as a natural extension to our partners' onsite teams to field thru prospect inquiries and resident maintenance requests via multiple contact channels (phone, chat, email, etc.) We are also our partners' "first responders" regarding maintena...

Role Overview: The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. You will support the process by managing transactions as per required quality standards, fielding all incoming help requests from clients via telephone and/or emails in a courteous manner, and documenting all pertinent end user identification information. It is crucial for you to update your availability in the RAVE system to ensure the productivity of the process. Key Responsibilities: - Support process by managing transactions as per required quality standards - Field all incoming help requests from cl...

Role Overview: You will be joining Intellect Design Arena Ltd as a Product Support Manager for their cutting-edge AI platform. Your main responsibility will be to lead and scale the global support operations, ensuring exceptional customer experiences and long-term success. This role is crucial in defining the vision and strategy for the support organization, establishing operational processes, and building a top-notch team to serve enterprise clients round the clock. Key Responsibilities: - Define and execute the global support strategy focusing on scalability, automation, and customer-centricity aligned with business objectives - Oversee multi-regional support teams to ensure comprehensive ...

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us. Your Impact Pro...

As a Senior TAM, you will be the strategic technical advisor and escalation point for enterprise customers, responsible for helping to drive our key customers to production. You will build trusted relationships with engineering and senior stakeholders, aligning CockroachDB s capabilities with the customer s long-term technical and business goals. This role demands deep technical expertise, strong business acumen, and the ability to drive value across complex customer environments. You Will Serve as the senior technical liaison for high-value enterprise accounts, guiding them through advanced adoption, architectural design, and operational maturity with CockroachDB. Partner with the Account E...

The right engineer will drive the success of power IP (Intellectual Property) and features in AMD (Advanced Micro Devices) products through leadership & coordination, resolution of technical dependencies, and achievement of schedule commits. This is a high-visibility and widely multi-functional role, spanning pre-silicon architecture to post-silicon implementation & product delivery. THE PERSON: Your curiosity will drive your learning and innovation to improve how we as a group, and an organization, can get better every day. Your peers will provide you a results-oriented and encouraging environment for your career growth, fueling your opportunity to be a part of Delighting Our Customers. JOB...

Dalmia Cement Bharat Ltd is looking for HR Operation Support to join our dynamic team and embark on a rewarding career journey Collaborate with cross-functional teams to achieve strategic outcomes Apply subject expertise to support operations, planning, and decision-making Utilize tools, analytics, or platforms relevant to the job domain Ensure compliance with policies while improving efficiency and outcomes Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

Job Title: Programmer Analyst Basic Functions 0-2 Years of experience in the enterprise application development & support. Opportunity to learn and grow in a professional environment while supporting data-related tasks and projects. Will be responsible for production data loads, data management team with their technical needs. Acts as primary point of contact for scheduled production data loads for all data related initiatives. Essential Functions Responsible for writing queries, managing databases, and assisting senior developers in implementing and optimizing SQL solutions Required problem solving and analytical skills and the ability to roll up your sleeves and work to create timely solut...

A Sr Software Development Engineer has the responsibilities to develop new applications and perform lifecycle support for existing applications. The engineer must possess in depth knowledge of a sub system within the environment and the tools that support company s products. The engineer must also attend and contribute in internal team meetings. In addition, the engineer must be completely accountable for all assigned tasks. Finally, the engineer is required to adhere to all of company s software development procedures and processes while fulfilling the leadership role. Scope of the Role : Direct Reports: This is an individual contributor role with no direct reports Key Responsibilities Deve...

Customer Support & Technical Executive Company: PRO WOLF (Sports Footwear Brand) Website: www.prowolf.in About Us: PRO WOLF is a leading Indian sports footwear and accessories company, operating fully online through our website. We specialize in premium weightlifting and powerlifting shoes and gear, serving athletes and fitness enthusiasts nationwide. Job Description: We are looking for a Customer Support & Technical Executive to join our team. The role involves managing all customer-related inquiries and handling Advance e-commerce related tasks. You will act as the first point of contact for our customers, ensuring a smooth and professional experience. Key Responsibilities: Respond to cust...

Level/Function: Lead Associate, Client Support Services Title: Lead Associate, Client Support Services About BetaNXT BetaNXT is a leading provider of frictionless wealth management infrastructure, real-time data solutions, and an enhanced advisor experience. We invest in platforms, products, and partnerships to accelerate growth for the ecosystem we serve. Our connective approach empowers our clients to deliver a comprehensive, end-to-end advisor and investor experience. BetaNXT is a premier provider of technology, data, and operations as services to a rich client base of wealth managers, institutional wealth firms, and digital brokers. It is comprised of three industry-leading businesses wh...

As a Senior Data Engineering Manager, you will lead a team responsible for the strategic development and delivery of data products. You will oversee the integration of data from various sources, guiding the evolution of our analytical data landscape, including the merging of historical data from legacy platforms with data ingested from new platforms. Your role involves directing the analysis and manipulation of large datasets, ensuring the activation of data assets to enable enterprise platforms and analytics within Google Cloud Platform. You will also lead the design and implementation of data transformation and modernization initiatives on Google Cloud Platform, ensuring the creation of sc...

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves, and build a better world together. At Ford, we re all a part of something bigger than ourselves. Are you ready to change the way the world moves? At Ford Motor Credit Company, we are modernizing our enterprise data warehouse in Google Cloud to enhance data, analytics, and AI/ML capabilities, improve customer experience, ensure regulatory compliance, and boost operational efficiencies. As a Senior Data Engineering Manager, you will lead a team responsible for the strategic development and delivery of data products and application support. You will oversee the integration of data from various...

At Meazure Learning, we believe that assessments play a critical role in learning and that a better assessment experience can unlock higher performancefor test-takers, educators, and organizations. We partner with credentialing bodies, academic institutions, and employers to provide a full suite of solutions for exam development, delivery, security, and reporting. Our team is united by our purpose: To move people forward in their educational and professional journeys through innovative and human-centered assessment design. About the Role We are looking for an experienced Manager, Engineering Support [MD1] to lead our Customer Engineering Support team in India. This team is responsible for re...

Very Urgent: Delivery Manager / Technical Manager (Java/J2EE & AI/ML) Company: Aurum Data Solutions Experience: 15+years (5+yrs in Projects Delivery Management) Location: Hyderabad, India Start date: ASAP Work Type: Work From Office Key Skills: Delivery Manager/ Technical Manager, Legacy Applications / Enterprise Applications Development, Client Interaction (Onsite/Offshore/Nearshore), AI/ML, Java, J2EE, Springboot, Microservices, Python, Project Delivery, Agile/Scrum, Cloud GCP, Migration, Digital Transformation, COBOL(Mainframe) SQL, MongoDB etc... Job Summary: We are seeking a highly motivated and results-driven Technical Delivery Manager / Technical Manager to lead the end-to-end deliver...

Skillset needed: Good Communication. Able to arrange a call with the customer and discuss the issues/resolutions Knowledge of Java/SQL/XML for debugging Good Analytical and problem solving skills Experience/Knowledge of FCC or any other Finastra product will be an advantage Experience level 2 to 6 years on product service/Customer support (1.) To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) ornew developments based on businessor client requirements as well as from the functional and technical team of HCL on the project. (2.) To provide client support by presenting data, information, ticket resolution and day to ...

So, what s the role all about At Actimize , our AML team drives innovation in financial crime prevention. We design intelligent solutions that empower banks and financial institutions to identify suspicious activities, mitigate risks, and stay ahead of regulatory changes. Our work combines deep domain expertise, advanced analytics, and cutting-edge technology to protect the global financial ecosystem from money laundering and related threats. How will you make an impact NICE Actimize is the largest and broadest provider of financial crime, risk and compliance solutions for regional and global financial institutions & has been consistently ranked as number one in the space At NICE Actimize, w...

Senior Support Engineer: Having 2 to 3 Years experience in Teamcenter. Hands-on experience in Teamcenter Support, AWC & Modules like Change Management, Workflows, Organization, Access Manager, Preferences. Knowledge in support process is an added advantage. Knowledge in Teamcenter 2T/4T architecture Good analytical, Problem -Solving & communications skills. Should have hands-on experience in customer interaction. Should have hands-on experience in customer front facing. Should have good documentation & training skills.

We are embarking on a large-scale digital transformation program to modernize the Pay Bill and Verification journeys across all markets. We are seeking an experienced senior associate who would support with defining and delivering new features to support the capability roadmap. The role of Senior Associate, Enterprise Payments Product Development is an exciting opportunity for a talented product manager to drive modernization and development of new payment capabilities. The incumbent will be a central member of the Enterprise Payments Center of Excellence (COE) that is tasked with supporting the build of the modern foundational bill payment capabilities. The incumbent will work within a larg...

Job Title: Technical or Customer Support Report To: CEO Experience: 5 Years Qualification: Any Degree Location: Bangalore Shift Time: 06:30 PM - 03:30 AM Night Shift Mode: Work From Office Terms-Fulltime/Part time/Contractual: Full-Time Job Summary Artemis is currently seeking a Customer Support Specialist. As a customer support team member, you will be at the forefront of addressing customer inquiries and issues via chat, email, and phone. Your primary responsibility will be to ensure that customers receive a positive experience while using our service. You will lead the way in maintaining customer satisfaction and building strong relationships with our valued clients. We are looking for a ...

Lead the overall delivery setup and execution, people and financials management for the assigned software services projects/ program work streams in order to realize defined business outcomes with mid-sized, globally distributed teams Partner with other delivery leads, clients and other internal/ external stakeholders to drive effective adoption of best practices, deployment of processes, methodologies and tools, execution of ceremonies and to drive continuous improvement on delivery engagements Contribute to pre-sales and works with the legal and operations teams to ensure compliance Manage relationships & status reporting within the organization, with clients & applicable third parties Man...

Scope: Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals. Needs to work with cross functional teams including Product Development, Consulting and Support services. Provides technical and non-technical support during the Steady state period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity. Our current technical environment: Software: Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder Inventory Optimization Cloud Architecture: MS Azure Frameworks/Others: PL/SQL, RDBMS What you ll do: Understand the im...

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessfu...