Sr. Technical Account Manager, APAC

You Will

• Serve as the senior technical liaison for high-value enterprise accounts, guiding them through advanced adoption, architectural design, and operational maturity with CockroachDB.
• Partner with the Account Executive and Strategic CSM to develop strategic roadmaps and success plans that drive long-term value.
• Lead cross-functional efforts across Sales, Product, Support, and Engineering to deliver an exceptional customer experience and advocate for customer priorities internally.
• Own and lead resolution of critical escalations, coordinating efforts across technical teams and executive stakeholders to drive customers to production
• Deliver advanced technical workshops, architecture reviews, and thought leadership sessions to customer teams.
• Identify and drive upsell and expansion opportunities through deep understanding of customer environments and business needs.
• Influence product development by providing structured feedback based on enterprise customer use cases and requirements.
• Lead initiatives to develop tools, processes, and best practices that improve TAM operations and customer engagement at scale.

The Expectations

You Have

• 8+ years in customer-facing technical roles, with at least 3+ years in a senior TAM, Solutions Architect, or Strategic Support Engineering position.
• Deep understanding of distributed systems, cloud-native architectures, and database technologies (CockroachDB, PostgreSQL, etc.).
• Proven ability to lead complex technical engagements and influence C-level and VP stakeholders.
• Strong project and program management skills; PMP or similar certification is a plus.
• Outstanding communication, negotiation, and conflict resolution skills.
• Demonstrated success in a high-growth, fast-paced, and collaborative environment.
• Experience mentoring junior team members or leading teams is a strong plus.

• Direct experience with CockroachDB or comparable distributed SQL databases.
• Proficiency in Python, Java, or Go.
• Deep familiarity with AWS, Azure, or GCP deployment models and best practices.
• Experience in regulated industries (e.g., financial services, healthcare) is advantageous.