ServiceNow Consultant CMDB / CSDM

Role Summary:

We are seeking an experienced ServiceNow Developer with deep expertise in ITSM, CMDB, CSDM, and Service Mapping. In this role, you will design, configure, and maintain ServiceNow solutions that enhance IT service delivery, improve data governance, and enable effective service mapping across the enterprise. You will work closely with architects, business analysts, and stakeholders to implement scalable, maintainable, and upgrade-safe ServiceNow solutions.

What will your role look like:

• Develop and configure ServiceNow solutions focusing on ITSM, CMDB, CSDM, and Service Mapping
• Customize workflows, business rules, client scripts, UI actions, UI policies, and Service Portal components as required
• Implement and maintain Service Mapping to provide accurate dependency and service data for the CMDB
• Collaborate with IT and business teams to translate requirements into technical solutions
• Support testing, deployment, and post-production stabilization of ServiceNow solutions
• Ensure solutions follow ServiceNow best practices, maintainability, and upgrade-safe design principles
• Monitor and improve CMDB data quality, completeness, and compliance with CSDM standards

Why you will love this role:

• Opportunity to work on enterprise-scale ITSM and CMDB implementations
• Hands-on exposure to Service Mapping and CSDM frameworks
• High-impact role influencing IT service delivery, data governance, and operational efficiency
• Collaborative environment with strong learning and growth opportunities
• Chance to develop deep expertise in ITSM, CMDB, and ServiceNow platform best practices

We would like you to bring along:

• Strong hands-on experience with ServiceNow ITSM modules
• Experience with CMDB configuration, Service Mapping, and CSDM implementation
• Proficiency in scripting and customization: Business Rules, Client Scripts, UI Actions, UI Policies, Script Includes
• Experience integrating ServiceNow with other IT systems via REST/SOAP APIs
• Strong analytical, problem-solving, and communication skills
• Ability to work effectively in cross-functional teams and deliver quality solutions

Good-to-have skills:

• ServiceNow certifications (CSA, CAD, or ITSM-related)
• Experience with Agile/Scrum delivery models
• Exposure to multi-module ServiceNow implementations including CSM, HRSD, or GRC
• Knowledge of upgrade processes, performance optimization, and best practices