eCommerce Bookkeeper / Accountant

• 3+ years of bookkeeping experience, ideally in eCommerce or working with multiple clients at a bookkeeping\/accounting firm.
• Strong understanding of eCommerce financial operations, including revenue recognition, cost of goods sold (COGS), and inventory valuation.
• Proficiency in QuickBooks Online, Xero, Traditional ERPs, Shopify, Amazon, and financial reconciliation practices.
• Familiarity with sales tax compliance across multiple states\/provinces and multi-currency transactions.
• Excellent communication and problem-solving skillsyou can break down complex financial topics and guide merchants effectively.
• Experience working with fast-paced, high-growth businesses that require adaptability and efficiency.
• A customer-centric mindsetyoure not just a bookkeeper; youre an advisor who helps merchants maximize their financial clarity.

How we use AI:

• At Fulfil, our customer-facing Accounting professionals use AI to work faster, stay sharp, and focus on what matters: helping merchants solve problems quickly and successfully.
• To get unblocked fast clarifying accounting treatments or IFRS logic without waiting on someone else or spending time going through online references.
• To compress messy context and debug quicker pasting exports or mismatched reports and having AI pinpoint whatoff.
• To explain complex accounting changes /discrepancies clearly like when cleaning up a COA mapping issue or clarifying a landed cost discrepancy, making sure async updates stay concise, accurate, and easy for merchants to act on without confusion.

Nice to Haves:

CA Designation or equivalent work experience

You Shouldnt Apply if:

• You dont like context switching -- there is a lot of it in this position
• You prefer routine tasks over end-to-end ownership of solutions
• Youre uncomfortable with fast-paced environments where accountability is high
• You avoid digging deeply into problems
• You arent ready to lead projects or help others

Were looking for a customer-facing eCommerce Bookkeeper who thrives in a fast-paced, dynamic environment. If you have a background in bookkeeping for eCommerce businesses and experience working with multiple financial systems, this role is an opportunity to apply that expertise in a unique way. Please note that this is a position requires working out of our office in Downtown Toronto with the ability to work from home up to 2 days a week over time.

Rather than managing books directly, youll help merchants using Fulfil optimize their bookkeeping processes, troubleshoot reconciliation challenges, and ensure they are set up for financial accuracy and efficiency. Youll work closely with eCommerce brands, guiding them in best practices for integrating platforms like Shopify, Amazon, Stripe, PayPal, and other financial tools within Fulfil. This role is also the first of itkind, so expect some ambiguity along with the opportunity to set the bar for what great looks like too!

Based out of our offices in Bangalore, youll be working alongside our Product Support and Engineering teams. So if youre sharp and can move fast, get in touch. Please note well only interview candidates who show creativity and high-agency thinking in their first interaction with Fulfil. Make that first impression count! Linkedin DMs are great btw.

What Youll Do:

• Assist merchants in understanding and optimizing their bookkeeping processes within Fulfil, ensuring accurate reporting and financial clarity.
• Guide merchants on effective reconciliation practices between Fulfil, their accounting software, and sales channels like Shopify and Amazon.
• Help troubleshoot and resolve financial discrepancies, working with customers to ensure they can confidently track COGS, revenue, and multi-channel transactions.
• Provide insights on sales tax compliance and multi-currency transactions, helping merchants navigate financial complexities.
• Work closely with internal teams, including Implementation and Support, to ensure merchants get the most out of Fulfilfinancial capabilities.
• Identify opportunities to improve processes and educate merchants on how to leverage Fulfilfeatures for better financial visibility