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Fulfil.io
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Product Consultant

Product Consultant

Fulfil.io

2 - 7 years

8 - 13 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

project management supply chain branding business analysis retail sales business development accounting sales brand management conflict resolution marketing promotions operations product management saas leadership agile finance communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Product Consultant for our ERP, you will be at the forefront of ensuring our high-growth e-commerce and retail brands operate seamlessly on Fulfil's modern AI integrated ERP platform. This is a hands-on role where you'll act as the critical bridge between our engineering team and our end customers. You'll dive deep into live operational issues, performing thorough root cause analyses (RCA) by diving deep into the product and leveraging AI for advanced troubleshooting.
Beyond reactive problem-solving, you will proactively identify customer pain points, design and document sustainable solutions, and collaborate intensely with cross-functional teams at Fulfil to implement improvements. If you thrive on dissecting complex technical challenges, shaping operational workflows, and driving tangible impact for leading merchants, this role offers a unique opportunity to blend technical expertise with strategic problem-solving in a fast-paced, global environment.

We are bringing on board a batch of Product Consultants to join in our BLR Office, so if you're hungry and can move fast, get in touch. Please note well only interview candidates who show sharpness, creativity, and high-agency thinking in their first interaction with Fulfil. Make that first impression count! DMs on Linkedin to Rajen Sanghvi go a long way too

What You'll Do:

Own Issues from Start to Finish: Investigate, diagnose, and solve complex operational problemsescalating only with thorough root cause analysis.
Apply Deep System Thinking: Understand how a single change impacts the entire systemtracing issues across modules, code snippets, logs, and merchant workflows.
Read and Interpret Code: Dive into relevant sections of code or scripts (mostly Python) to pinpoint issues, confirm assumptions, and identify root causes.
Improve Processes Workflows: Spot patterns, initiate process enhancements, and collaborate with Product to reduce recurring issues.
Drive Projects Outcomes: Plan and manage smaller-scale projects or initiatives that streamline merchant operations, ensuring clear timelines and deliverables.
Collaborate Communicate: Build strong internal partnershipsworking closely with engineering, product, and opsand provide clear, concise updates to merchants.
Lead Execute as a Manager of One: Take ownership of the new and unassigned queue. Proactively manage priorities, ensure SLAs are met, and hold peers accountable.
Document Scale Knowledge: Turn solutions into repeatable frameworks and knowledge-base articles that accelerate future resolutions.

Were Looking for Someone With

Experience - Minimum 2 Years of Experience in SaaS, Supply Chain, or Consulting.
AI Prompt Engineeringcomfortable leveraging modern AI tools to streamline problem-solving and gather insights.
Strong Critical Thinking Problem-Solvingyou excel at breaking down complex issues and connecting the dots.
Excellent Communicationsuper command of the English language to serve North American and UK customers.
Proven Project Managementorganizing tasks, managing timelines, and delivering results.
Leadership Mindsettaking initiative, maintaining accountability, and demonstrating strong conflict resolution skills.
Eager Learnerquick to pick up new technologies, tools, and processes.

Nice to Haves:

Took courses in supply chain, accounting, finance, or operations
Have used Shopify, Amazon Seller Central, or marketplaces
Have worked with eCommerce merchants or understand DTC brands

You Shouldnt Apply If:

Youre not willing to work onsite in our Bangalore office.
You prefer routine tasks over end-to-end ownership of solutions.
Youre uncomfortable with fast-paced environments where accountability is high.
You avoid digging deep into understanding problems.
You arent ready to lead projects or mentor others.

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