Product Consultant

Role Overview: As a Product Consultant at Linways, you will have a crucial role in managing and assuring the quality of the company's products. Your primary responsibility will be to gather valuable feedback from customers, provide product support, configure Linways products according to customer requirements, and resolve any issues efficiently. You will work closely with the Engineering Team and customers to ensure a high-quality learning experience. Your problem-solving skills, communication abilities, and passion for helping customers will be essential in driving innovation and maintaining the best quality promise of Linways products. Key Responsibilities: - Learn Linways products and stay updated with the latest features - Conduct product testing before launches to ensure smooth operation and quality - Inform customers about new features and provide necessary training - Identify and assess customer needs to achieve satisfaction - Build sustainable relationships of trust through effective communication - Provide accurate and complete information to users, configure Linways products as needed - Handle complaints, offer appropriate solutions within time limits, and follow up for customer satisfaction - Maintain records of customer interactions, process accounts, and file documents - Follow communication procedures, guidelines, and company policies Qualifications Required: - Preference for bachelor's/master's degrees in BCA/MCA, B.Tech/M.Tech, BBA/MBA, or M.Sc. - Strong problem-solving ability - Excellent communication, writing, and presentation skills - Excitement to help customers and passion for providing high-quality education - Strong phone contact handling skills and active listening - Customer orientation with the ability to adapt/respond to different characters appropriately,