Job
Description
Company Overview At Fulfil, were on a mission to transform how high-growth e-commerce and retail brands operate at scale Our modern ERP platform unifies purchasing, manufacturing, fulfillment, invoicing, and financial management?powering the operational backbone for leading merchants like Mejuri, HexClad, Ekster and The Ridge With locations in Toronto, Miami, and Bangalore, our global team tackles complex, real-world challenges, ensuring our merchants can operate seamlessly as they grow Role: ERP Associate Consultant As an ERP Associate Product Consultant, youll take end-to-end ownership of a module within our ERP ecosystem?tracking KPIs, driving continuous improvement, and delivering high-impact solutions across e-commerce, supply chain, and finance Youll be the go-to expert for complex merchant problems, adept at reading code, analyzing APIs with tools like Postman, and leveraging AI for advanced troubleshooting Unlike a standard support role, youll collaborate deeply with product, engineering, and operations to design and refine workflows Youre not just solving issues; youre shaping how our merchants adapt to changing e-commerce trends, proactively introducing and iterating on new features or processes Youll also coach Associate Consultants?ensuring that basic tickets never become repetitive, and the entire team continually raises its game What Youll do: Own Issues from Start to Finish: Investigate, diagnose, and solve complex operational problems?escalating only with thorough root cause analysi Apply Deep System Thinking: Understand how a single change impacts the entire system?tracing issues across modules, code snippets, logs, and merchant workflow Read and Interpret Code: Dive into relevant sections of code or scripts (mostly Python) to pinpoint issues, confirm assumptions, and identify root cause Improve Processes & Workflows: Spot patterns, initiate process enhancements, and collaborate with Product to reduce recurring issue Drive Projects & Outcomes: Plan and manage smaller-scale projects or initiatives that streamline merchant operations, ensuring clear timelines and deliverable Collaborate & Communicate: Build strong internal partnerships?working closely with engineering, product, and ops?and provide clear, concise updates to merchant Lead & Execute as a Manager of One: Take ownership of the new and unassigned queue Proactively manage priorities, ensure SLAs are met, and hold peers accountabl Document & Scale Knowledge: Turn solutions into repeatable frameworks and knowledge-base articles that accelerate future resolution What You Bring 35 years of experience in e-commerce operations, ERP/SaaS consulting, or related fields System & Dot-Connecting Mindset?you see how changes in one area cascade through an entire workflow Ability to Read Code & Debug?comfortable navigating code bases (preferably Python) and analyzing logs Strong Critical Thinking & Problem-Solving?you excel at breaking down complex issues and connecting the dots Excellent Communication & Facilitation?youre adept at presenting, leading meetings, and building consensus Proven Project Management?organizing tasks, managing timelines, and delivering results AI & Prompt Engineering?comfortable leveraging modern AI tools to streamline problem-solving and gather insights Leadership Mindset?taking initiative, maintaining accountability, and demonstrating strong conflict resolution skills Eager Learner?quick to pick up new technologies, tools, and processes Shifts & Compensation Base Compensation: ??16LPA Shift: 5:30 PM 2:30 AM IST (North American overlap North American Shift Bonus: ??2 LPA (??16,000/month) for 9:30 PM 6:30 AM IST shift Why Join us Drive High-Impact Solutions: Work on critical issues for fast-growing global brands Elevate Your Skills: Hone leadership, conflict management, and cross-functional project management daily Collaborate in a Global Environment: Partner with talented peers across Bangalore, Toronto, and Miami Accelerate Your Growth: Own outcomes end-to-end, document lessons learned, and shape best practices Onsite, High-Accountability Culture: Thrive in a dynamic environment that rewards initiative and responsibilities You Shouldnt Apply If?Youre not willing to work onsite in our Bangalore office You prefer routine tasks over end-to-end ownership of solutions Youre uncomfortable with fast-paced environments where accountability is high You avoid digging deeply into systems, APIs, or code You arent ready to lead projects or help others Show more Show less
