Technical Support Engineer

Five9

2 - 7 years

2 - 6 Lacs

bengaluru

Posted:23 hours ago| Platform:

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Skills Required

outbound ms sql iis linux windows troubleshooting cisco technical support product support sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Understand omni channel communication technologies and their role in the contact center
2+ Years of experience as a product support engineer.
Good listening and comprehension skills.
Quick on your feet while consultatively working with the end customer to implement the solution
A natural ability to dig in and resolve technical issues in structured manner
Have a commitment to excellence in taking care of our customers and expect the same from others
Windows operating systems, MS SQL, IIS,
Hands-on experience on Log analysis, troubleshooting
Familiarity with IP Networking, SQL, and Rest APIs, Linux
Experience working with one or more Contact Center software suites such as Cisco UCCE, Amazon Connect, Nice InContact, Twilio, Avaya, or Genesys
Previous experience with outbound contact center products is a plus

Key Skills:

Contact Center Outbound, SQL, AWS, Linux, Nginx, Redis

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