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Caterpillar Inc
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Service Information Manager

Service Information Manager

Caterpillar Inc

5 - 9 years

|

9 - 13 Lacs

Posted:1 week ago| Platform:

Apply

Skills Required

relationship management mining change management operational excellence customer service troubleshooting operations product support logistics sid

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manages resources and development of service information, data, and/or technologies.
Drives Lean culture and innovation to achieve operational excellence and superior customer experience by understanding the technical information needs of dealers.

Creates and maintains an engaging organizational climate that encourages teamwork, commitment, employee growth, and a sense of urgency toward business success.
Ensure all NPI deadlines are met, and SID operational goals are achieved
Develop collaborative relationships across the Service Information Division, Dealers, and Product Groups to ensure operational goals are accomplished.
Lead SID / TIS-wide projects that result in greater process efficiency and increased value to customers and dealers
Provides day-to-day guidance, coaching, development, and support to technical staff.

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Caterpillar Inc

Heavy Equipment, Manufacturing

Peoria

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