Technical Support Engineer(AIML)

You are seeking a highly skilled AI/ML Product Support Engineer role at GlobalLogic, transitioning from a Machine Learning development background to a client-facing, product-focused support position. Your role involves applying your technical expertise in diagnosing, resolving, and guiding the use of cutting-edge AI/ML products and services. **Key Responsibilities:** - Act as a key technical contact for customers using AI/ML products and services primarily on Cloud Computing. - Investigate, troubleshoot, and resolve product-related issues related to machine learning model performance, API integration, deployment, and infrastructure. - Guide customers on best practices for using tools like Vertex AI, Gemini, and Dialogflow in real-world AI applications. - Collaborate closely with internal engineering, product, and QA teams to escalate and resolve technical problems and influence product improvements. - Translate complex technical issues into clear documentation and contribute to internal knowledge bases and support materials. - Stay current on the latest trends in Generative AI and machine learning to support evolving customer needs. **Qualifications Required:** - Strong foundation in compute fundamentals including operating systems, virtualization, containerization (Docker/Kubernetes), and basic system administration. - Hands-on experience with major cloud platforms like Google Cloud Platform (GCP), AWS, or Azure, especially with their AI/ML services. - Applied knowledge of Generative AI and Large Language Models (LLMs), and familiarity with Google Cloud products such as Vertex AI, Gemini, and Dialogflow. - Experience in machine learning model development, deployment, and lifecycle management. - Proficiency with modern AI/ML frameworks like TensorFlow, PyTorch, JAX, or Ray, and understanding of model architectures (e.g., encoders, decoders, transformers) and AI accelerators (e.g., GPUs, TPUs). - Strong problem-solving, communication, and debugging skills with a passion for helping users adopt and succeed with complex AI solutions. **Additional Details:** GlobalLogic prioritizes a culture of caring, continuous learning and development, interesting & meaningful work, balance and flexibility, and is known for engineering impact for and with clients around the world. As part of the team, you'll have the privilege of working on cutting-edge solutions that shape the world today in a high-trust organization where integrity is key. GlobalLogic, a Hitachi Group Company, collaborates with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.,