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Your Role Develop and implement Generative AI / AI solutions on Google Cloud Platform Work with cross-functional teams to design and deliver AI-powered products and services Work on developing, versioning and executing Python code Deploy models as endpoints in Dev Environment Solid understanding of python Deep learning frameworks such as TensorFlow, PyTorch, or JAX Natural language processing (NLP) and machine learning (ML) Cloud storage, compute engine, VertexAI, Cloud Function, Pub/Sub, Vertex AI etc Generative AI support in Vertex, specifically handson experience with Generative AI models like Gemini, vertex Search etc Your Profile Experience in Generative AI development with Google Cloud Platform Experience in delivering an AI solution on VertexAI platform Experience in developing and deploying AI Solutions with ML What youll love about working here You can shape yourcareerwith us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work. You will have theopportunity to learnon one of the industry"s largest digital learning platforms, with access to 250,000+ courses and numerous certifications About Capgemini Location - Hyderabad,Pune,Bengaluru,Chennai,Mumbai

Artificial Intelligence could be one of humanity's most useful inventions. At Google DeepMind, you're part of a diverse team of scientists, engineers, and machine learning experts collaborating to advance the state of the art in artificial intelligence. The technologies developed are aimed at benefiting the public and driving scientific discovery, while prioritizing safety and ethics. As a highly motivated and innovative Research Scientist in Bengaluru, you will focus on advancing multiagent systems for social impact. Your role involves conducting cutting-edge research on multiagent systems, particularly agents based on large language models (LLMs), with a specific emphasis on accelerating social impact. This position provides a unique opportunity to engage in fundamental AI research, collaborate with a world-class team, and witness the translation of your work into real-world applications. If you're passionate about shaping the future of social impact through AI and eager to make a significant difference in the evolving landscape of multiagent systems and AI agents, we encourage you to apply. You will be responsible for conducting cutting-edge research by developing novel algorithms, models, and techniques for multiagent systems. This includes pushing the boundaries of AI research in areas like multiagent reinforcement learning, bandit algorithms, and diffusion models. Your research will play a direct role in enhancing Google's multiagent capabilities, with a special focus on social impact. Additionally, you will design, implement, and evaluate the use of AI agents for social impact, exploring techniques to enhance model performance and robustness in real-world scenarios. Collaboration is key in this role, as you will work closely with other research scientists, engineers, and product teams at Google DeepMind. Your research findings will be shared through publications in top-tier conferences and journals, contributing to both the academic community and the development of impactful products. Moreover, you will witness the real-world impact of your research across various domains, potentially influencing future Google products and services. To stay at the forefront of AI research, you will continuously explore emerging trends and participate in international conferences and workshops to share your work and learn from others in the field. As a passionate and talented researcher with a strong theoretical foundation in AI, you are eager to conduct impactful research and collaborate with a team to address ambitious challenges. Your goal is to see your research translate into real-world impact that enhances lives. A Ph.D. in Computer Science, Artificial Intelligence, or related fields is required, along with a strong publication record in top-tier machine learning conferences or journals. You should have a solid understanding of multiagent systems research, including topics such as multiagent reinforcement learning, game theory, social choice, and bandit algorithms. Experience with ML frameworks such as JAX, TensorFlow, or PyTorch is essential. Additionally, familiarity with large language models, AI agents, large-scale model training, and deployment, as well as strong programming skills in Python or similar languages, will be advantageous. Excellent communication and collaboration skills are also necessary for this role.,

As a Lead AI/ML Researcher, your primary responsibility will be to spearhead the research, design, and development of cutting-edge AI and ML models that power an innovative AI-driven no-code development platform and a scalable AI inference and training orchestration system. Your role involves building scalable ML pipelines, optimizing models for production, mentoring team members, and translating research innovations into impactful product features that align with business objectives. You will be tasked with designing and implementing state-of-the-art machine learning and deep learning models for Natural Language Processing (NLP), computer vision, and generative AI that are relevant to the field of no-code AI coding and AI orchestration platforms. Additionally, you will develop, optimize, and fine-tune large-scale models, including transformer-based architectures and generative models. It will be crucial for you to architect and oversee end-to-end machine learning pipelines encompassing data processing, training, evaluation, deployment, and continuous monitoring. Collaboration with software engineering teams will be essential to ensure the successful productionization of models, focusing on factors such as reliability, scalability, and performance. Your role will also involve researching and integrating cutting-edge AI techniques and algorithms to uphold product competitiveness. Leading AI research efforts to contribute to intellectual property generation, patents, and academic publications will be a key aspect of your responsibilities. Moreover, you are expected to provide technical leadership and mentorship to junior AI/ML team members and collaborate cross-functionally with product managers, UX designers, and engineers to deliver AI-powered product features. Keeping abreast of AI research trends and technologies and evaluating their applicability, as well as ensuring compliance with data privacy and security standards in AI model development, will be integral to your role. Additionally, possessing experience with AI-driven no-code platforms, familiarity with AI workflow orchestration frameworks, knowledge of probabilistic modeling and uncertainty quantification, hands-on experience with MLOps tools and practices, familiarity with cloud platforms and container orchestration, contributions to open-source AI projects or patent filings, understanding of AI ethics and data privacy compliance, and a strong academic research background with publications in top-tier AI/ML conferences are considered advantageous skills. Qualifications for this role include a PhD in Computer Science, Electrical Engineering, Statistics, Mathematics, or related fields with a specialization in Artificial Intelligence, Machine Learning, or Deep Learning. A strong research publication record in reputable AI/ML conferences, demonstrated experience in developing and deploying deep learning models, proficiency in NLP and/or computer vision, hands-on experience with Python and ML frameworks, experience in building scalable ML pipelines, and knowledge of distributed training, GPU acceleration, and cloud infrastructure are highly desirable. Excellent problem-solving, analytical, and communication skills, along with prior experience in mentoring or leading junior AI researchers/engineers, will be beneficial for this position.,

We are seeking a highly skilled and experienced Senior Deep Learning Engineer to join our team. This individual will lead the design, development, and deployment of cutting-edge deep learning models and systems. The ideal candidate is passionate about leveraging state-of-the-art machine learning techniques to solve complex real-world problems, thrives in a collaborative environment, and has a proven track record of delivering impactful AI solutions. Key Responsibilities: Model Development and Optimization: Design, train, and deploy advanced deep learning models for various applications such as computer vision, natural language processing, speech recognition, and recommendation systems. Optimize models for performance, scalability, and efficiency on various hardware platforms (e.g., GPUs, TPUs). Research and Innovation: Stay updated with the latest advancements in deep learning, AI, and related technologies. Develop novel architectures and techniques to push the boundaries of whats possible in AI applications System Design and Deployment: Architect and implement scalable and reliable machine learning pipelines for training and inference. Collaborate with software and DevOps engineers to deploy models into production environments Collaboration and Leadership: Work closely with cross-functional teams, including data scientists, product managers, and software engineers, to define project goals and deliverables. Provide mentorship and technical guidance to junior team members and peers. Data Management: Collaborate with data engineering teams to preprocess, clean, and augment large datasets. Develop tools and processes for efficient data handling and annotation Performance Evaluation: Define and monitor key performance metrics (KPIs) to evaluate model performance and impact. Conduct rigorous A/B testing and error analysis to continuously improve model outputs. Qualifications and Skills: Education: Bachelors or Masters degree in Computer Science, Electrical Engineering, or a related field. PhD preferred. Experience: 5+ years of experience in developing and deploying deep learning models. Proven track record of delivering AI-driven products or research with measurable impact. Technical Skills: Proficiency in deep learning frameworks such as TensorFlow, PyTorch, or JAX. Strong programming skills in Python, with experience in libraries like NumPy, Pandas, and Scikit-learn. Familiarity with distributed computing frameworks such as Spark or Dask. Hands-on experience with cloud platforms (AWS or GCP) and containerization tools (Docker, Kubernetes). Domain Expertise: Experience with at least one specialized domain, such as computer vision, NLP, or time-series analysis. Familiarity with reinforcement learning, generative models, or other advanced AI techniques is a plus. Soft Skills: Strong problem-solving skills and the ability to work independently. Excellent communication and collaboration abilities. Commitment to fostering a culture of innovation and excellence.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. You would be working on: - Developing and implementing Generative AI / AI solutions on Google Cloud Platform - Working with cross-functional teams to design and deliver AI-powered products and services - Developing, versioning, and executing Python code - Deploying models as endpoints in Dev Environment - Having a solid understanding of python - Utilizing deep learning frameworks such as TensorFlow, PyTorch, or JAX - Working on Natural language processing (NLP) and machine learning (ML) - Utilizing Cloud storage, compute engine, VertexAI, Cloud Function, Pub/Sub, Vertex AI, etc. - Providing Generative AI support in Vertex, specifically hands-on experience with Generative AI models like Gemini, vertex Search, etc. Your Profile should include: - Experience in Generative AI development with Google Cloud Platform - Experience in delivering an AI solution on VertexAI platform - Experience in developing and deploying AI Solutions with ML What you'll love about working here: - You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders. - You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage, or new parent support via flexible work. - You will have the opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.,

We are looking for highly motivated and innovative Research Scientists to join our team in Bengaluru, with a focus on advancing multilingual, multicultural, and multimodal large language models (LLMs). Your primary responsibility will be to conduct cutting-edge research on Gemini, particularly in the multilingual, multicultural, and multimodal domain encompassing speech, vision, and text. This research has a direct path to impacting billions of users through Google products. This role provides a unique opportunity to contribute to foundational research in multilingual and multimodal LLMs, with a special emphasis on addressing unique challenges in the Asia-Pacific (APAC) region. You will collaborate with a world-class team at Google DeepMind globally. If you are passionate about shaping the future of human-computer interaction through multilingual and multimodal LLMs and are eager to make a significant impact on users in the APAC region and beyond, we encourage you to apply. Artificial Intelligence has the potential to be one of humanity's most valuable inventions. At Google DeepMind, we are a team of scientists, engineers, machine learning experts, and more, working together to advance the state of the art in artificial intelligence. We utilize our technologies for widespread public benefit and scientific discovery, collaborating with others on critical challenges while ensuring safety and ethics are our highest priorities. This position is within the Languages group at Google DeepMind India, where the focus is on all aspects of LLM development, making impactful contributions to enhance Gemini's multilingual performance. The group's work has also improved various Google products such as Gemini App, Assistant, Search, etc., including foundational contributions to Google Translate's expansion to 110 languages representing over 600 million speakers. As a Research Scientist at Google DeepMind, your key responsibilities will include: - Developing and evaluating multilingual, multicultural, and multimodal LLMs, designing, implementing, and evaluating capabilities in Gemini and other frontier models at Google. - Collaborating with a world-class team, working closely with other research scientists, engineers, and product teams across Google DeepMind to foster a collaborative and intellectually stimulating environment. - Contributing to real-world impact, seeing your work contribute to Gemini and other frontier models at Google with applications across various domains, directly influencing the future of Google products and services. - Contributing to the research community by sharing insights and participating in external academic workshops and conferences. The ideal candidate will possess a Ph.D. (or equivalent research experience) in Computer Science, Artificial Intelligence, or a related field, a strong publication record in top-tier AI conferences or journals, and a solid understanding of deep learning, natural language processing, computer vision, and/or speech processing. Experience with relevant ML frameworks such as JAX, TensorFlow, or PyTorch, along with excellent communication and collaboration skills, are essential. Additionally, experience with multilingual, multicultural, and/or multimodal learning in LLMs, pretraining, post-training techniques, prompt engineering, few-shot learning, and evaluations would be advantageous. Familiarity with large-scale model training and deployment, as well as strong programming skills in Python or similar languages, are also desired qualities in the ideal candidate.,

The primary responsibility of this role is to design, develop, and implement cutting-edge image and video generation systems leveraging deep learning models. You will take the lead in exploring and prototyping diffusion, GAN, and transformer-based architectures for generative tasks. Your expertise will be instrumental in optimizing models for quality, speed, and scalability through accelerated compute technologies such as CUDA and TensorRT. Collaboration with cross-functional teams including Product, Design, and Frontend will be essential to seamlessly integrate AI pipelines into production applications and platforms. Additionally, you will play a key role in contributing to system architecture, ensuring reproducibility, versioning, and model evaluation, while also staying updated on the latest advancements in generative AI to facilitate the transition from research and development to production. To excel in this role, you should possess a minimum of 2 years of hands-on experience in the field of AI/ML with a strong emphasis on generative models. Your track record should include practical experience with video generation models like Sora, Gen-2 by Runway, Synthesia, or custom pipelines. A solid background in image generation using Diffusion Models (e.g., Stable Diffusion, DALLE, Imagen) or GANs (e.g., StyleGAN2/3) is essential. Proficiency in Python and deep learning libraries such as PyTorch, TensorFlow, or JAX is required, along with experience in training large-scale models using multi-GPU setups like DDP, DeepSpeed, or Hugging Face Accelerate. A sound understanding of computer vision, image processing, and neural rendering techniques is crucial, as well as practical skills in model fine-tuning and related methodologies like LoRA/PEFT, ControlNet, DreamBooth, and others. Preferred tools and frameworks for this role include Stable Diffusion, DALLE, MidJourney, Sora, Gen-2, VQ-GAN, Pix2Pix, CycleGAN, AnimateDiff, ControlNet, T2I-Adapter, VideoCrafter, Pika Labs, ZeroScope, and ModelScope. Proficiency in FastAPI, Flask, or gRPC for model serving and Streamlit, Gradio, or React for rapid prototyping is advantageous. Experience with cloud platforms such as AWS, GCP, or Azure, particularly with GPU instances, and serving models using TorchServe, NVIDIA Triton, or Vertex AI, will be beneficial in ensuring scalable model deployment. This is a full-time position with a flexible schedule and a day shift from Monday to Friday. The ideal candidate will have a minimum of 2 years of experience in machine learning. The work location is in person, and the expected start date is 01/08/2025.,

Pandita AI is a rapidly growing Applied AI startup headquartered in Palo Alto, California, with an Applied AI division based in Mysore, India. We specialize in building domain-specific LLMs, multimodal generative systems, and agentic workflows for real-world problems across scientific computing, document intelligence, and industrial automation. We are seeking a Generative AI Applied Scientist to join our core research team in Mysore. This role is ideal for individuals who excel at the intersection of deep research, problem discovery, and real-world deployment, offering high-impact opportunities and ownership. Key Responsibilities Proactively identify high-value problem areas where generative AI can deliver measurable impact. Translate ambiguous or emerging needs into well-defined ML tasks and deliver production-grade solutions. Design and develop custom generative models (e.g., Transformers, LLMs, Diffusion Models, VAEs). Own the end-to-end lifecycle of model development from prototyping to cloud/API deployment. Possess good communication skills to engage with customers, identify problem statements, and communicate impactful results. Collaborate across research, product, and engineering teams to embed generative AI into vertical solutions. Required Qualifications PhD or Masters with Thesis and 5+ years in Computer Science, Machine Learning, AI, or a closely related field. Strong research track record with publications in top-tier conferences (e.g., IEEE TPAMI, CVPR, ICML, ICLR, NeurIPS, ACL). Expertise in deep generative models, representation learning, and probabilistic methods. Experience in building models that solve real-world problems and can be scaled into production systems. Fluency in Python and modern ML stacks (e.g., PyTorch, JAX, Hugging Face). Willingness to work onsite in Mysore and collaborate across time zones with the US-based HQ. Involves travel about 25-50% to client locations. Preferred Qualifications Experience in LLM fine-tuning, multimodal systems, or diffusion-based generation. Familiarity with retrieval-augmented generation, causal inference, or workflow agents. Experience deploying models via Docker, ONNX, or cloud-native APIs (AWS/GCP). A track record of discovering novel application areas and developing first-of-their-kind solutions. What We Offer A fast-paced startup environment backed by cutting-edge research and global customers. ESOPs/Equity and competitive compensation. Access to high-performance compute (A100s, H100s), internal datasets, and modern MLOps tooling. Clear runway for career growth, technical leadership, and IP ownership. A collaborative and ambitious team working on some of the most important problems in applied AI from Mysore and Palo Alto.,

As an Agentic AI Research Engineer at Pranathi Software Services Pvt. Ltd., you will be part of a leading software product development company that specializes in cutting-edge technologies like AI, Machine Learning, and advanced automation. Our focus is on building next-generation intelligent systems powered by Agentic AI, and we are seeking passionate individuals to join our AI R&D team in Hyderabad. To be successful in this role, you should have a postgraduate degree (M.Tech/M.E./Ph.D.) in Computer Science, AI, Machine Learning, or a related field. You should also have strong experience with LLM-based agents, multi-agent systems, or reinforcement learning. Proficiency in Python and deep learning libraries such as PyTorch, TensorFlow, or JAX is essential. Hands-on experience with frameworks like LangChain, OpenAI APIs, AutoGPT, or Hugging Face Transformers will be beneficial. Additionally, a solid understanding of prompt engineering, agent reasoning strategies, and knowledge graphs is required. This is a full-time position based in Hyderabad, India, with opportunities for on-site or hybrid work arrangements. If you are excited about working on innovative AI projects and meet the qualifications mentioned above, we encourage you to share your resume with us at giribabu@pranathiss.com.,

Senior Staff Engineer/Principal Engineer/Manager - AIML/Hardware Accelerators Job Area: Engineering Group, Engineering Group > Systems Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Systems Engineer, you will research, design, develop, simulate, and/or validate systems-level software, hardware, architecture, algorithms, and solutions that enables the development of cutting-edge technology. Qualcomm Systems Engineers collaborate across functional teams to meet and exceed system-level requirements and standards. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 8+ years of Systems Engineering or related work experience. OR Master's degree in Engineering, Information Systems, Computer Science, or related field and 7+ years of Systems Engineering or related work experience. OR PhD in Engineering, Information Systems, Computer Science, or related field and 6+ years of Systems Engineering or related work experience. Senior Staff/Principal Engineer/Manager Machine Learning We are looking for a Senior Staff/Principal AI/ML Engineer/Manager with expertise in model inference , optimization , debugging , and hardware acceleration . This role will focus on building efficient AI inference systems, debugging deep learning models, optimizing AI workloads for low latency, and accelerating deployment across diverse hardware platforms. In addition to hands-on engineering, this role involves cutting-edge research in efficient deep learning, model compression, quantization, and AI hardware-aware optimization techniques . You will explore and implement state-of-the-art AI acceleration methods while collaborating with researchers, industry experts, and open-source communities to push the boundaries of AI performance. This is an exciting opportunity for someone passionate about both applied AI development and AI research , with a strong focus on real-world deployment, model interpretability, and high-performance inference . Education & Experience: 17+ years of experience in AI/ML development, with at least 5 years in model inference, optimization, debugging, and Python-based AI deployment. Masters or Ph.D. in Computer Science, Machine Learning, AI Leadership & Collaboration Lead a team of AI engineers in Python-based AI inference development . Collaborate with ML researchers, software engineers, and DevOps teams to deploy optimized AI solutions. Define and enforce best practices for debugging and optimizing AI models Key Responsibilities Model Optimization & Quantization Optimize deep learning models using quantization (INT8, INT4, mixed precision etc), pruning, and knowledge distillation . Implement Post-Training Quantization (PTQ) and Quantization-Aware Training (QAT) for deployment. Familiarity with TensorRT, ONNX Runtime, OpenVINO, TVM AI Hardware Acceleration & Deployment Optimize AI workloads for Qualcomm Hexagon DSP, GPUs (CUDA, Tensor Cores), TPUs, NPUs, FPGAs, Habana Gaudi, Apple Neural Engine . Leverage Python APIs for hardware-specific acceleration , including cuDNN, XLA, MLIR . Benchmark models on AI hardware architectures and debug performance issues AI Research & Innovation Conduct state-of-the-art research on AI inference efficiency, model compression, low-bit precision, sparse computing, and algorithmic acceleration . Explore new deep learning architectures (Sparse Transformers, Mixture of Experts, Flash Attention) for better inference performance . Contribute to open-source AI projects and publish findings in top-tier ML conferences (NeurIPS, ICML, CVPR). Collaborate with hardware vendors and AI research teams to optimize deep learning models for next-gen AI accelerators. Details of Expertise: Experience optimizing LLMs, LVMs, LMMs for inference Experience with deep learning frameworks : TensorFlow, PyTorch, JAX, ONNX. Advanced skills in model quantization, pruning, and compression . Proficiency in CUDA programming and Python GPU acceleration using cuPy, Numba, and TensorRT . Hands-on experience with ML inference runtimes (TensorRT, TVM, ONNX Runtime, OpenVINO) Experience working with RunTimes Delegates (TFLite, ONNX, Qualcomm) Strong expertise in Python programming , writing optimized and scalable AI code. Experience with debugging AI models , including examining computation graphs using Netron Viewer, TensorBoard, and ONNX Runtime Debugger . Strong debugging skills using profiling tools (PyTorch Profiler, TensorFlow Profiler, cProfile, Nsight Systems, perf, Py-Spy) . Expertise in cloud-based AI inference (AWS Inferentia, Azure ML, GCP AI Platform, Habana Gaudi). Knowledge of hardware-aware optimizations (oneDNN, XLA, cuDNN, ROCm, MLIR, SparseML). Contributions to open-source community Publications in International forums conferences journals

Research Innovation: o Stay up-to-date with the latest advancements in deep learning, LLMs, and statistical methods. o Conduct experiments to explore new techniques and improve existing models. o Perform applied research and experimentation, validate model performance for accuracy, robustness champion responsible AI practices Deep Learning LLM Development: o Design, implement, and optimize deep learning models and frameworks (e.g., TensorFlow, PyTorch, JAX). o Develop and fine-tune large language models (LLMs) for specific use cases, including natural language processing (NLP) tasks. o Experiment with state-of-the-art architectures (e.g., Transformers, GPT, BERT) to solve complex problems. o Knowledge of Agentic frameworks (Crew AI , llama index etc). o Good knowledge of GenAI framework Statistical Modelling Analysis: o Apply advanced statistical methods to analyse data, validate models, and interpret results. o Develop probabilistic models and leverage Bayesian inference techniques where applicable. o Ensure models are statistically robust and generalize well to real-world data. Data Preprocessing Feature Engineering: o Clean, preprocess, and transform large datasets for training and evaluation. o Perform feature engineering and dimensionality reduction to improve model performance. Model Deployment Optimization: o Deploy deep learning models and LLMs into production environments. o Optimize models for inference speed, memory usage, and scalability. o Implement monitoring and evaluation systems to track model performance over time. Collaboration Leadership: o Work closely with cross-functional teams, including data scientists, engineers, and product managers. o Mentor junior team members and provide technical guidance. Requirements and skills 7+ years in applying AI/ML principles to real world applications Broad NLP knowledge: tokenisation, part-of-speech tagging, dependency parsing, syntactic parsing, word sense disambiguation, topic modeling; contextual text mining, Word embedding Experience Computer Vision: o Construction, Feature detection, Segmentation, Classification o object detection, tracking, localisation, classification, recognition, scene understanding Experience to Deep Learning - CNNs, LSTMs, network architecture, network tuning, transfer learning, multi-task learning Machine Learning experience - Algorithm Evaluation, Preparation, Analysis, Modeling and Execution. Experience to Open source NLP libraries e.g. NLTK, Regex, Stanford NLP, OpenNLP/CoreNLP Very strong grasp of IT concepts with a strong algorithms/data structures background Demonstrated history of building prototypes to win business confidence. Experience in using Keras, Tensorflow, Caffe and/or other neural network development frameworks. Experience with common data science toolkits, such as Scikit, NumPy, R libraries - Excellence in at least one of these is mandatory. Proficiency with any one NoSQL databases such as MongoDB, Cassandra, HBase. Should have prior experience in developing APIs, services using either C# or Java. Experience in Develop, implement, and optimize machine learning models using the Microsoft AI Platform (Azure Machine Learning, Cognitive Services, etc.) Excellent understanding of machine learning techniques and algorithms, such as SVM, Decision Forests, k-NN, Naive Bayes etc. Experience in selecting features, building and optimizing classifiers using machine learning techniques. Should have good awareness on entire machine learning/ predictive modeling implementation. Additional Qualifications: Experience with deep learning frameworks such as TensorFlow, PyTorch, or Keras. Knowledge of natural language processing (NLP) and computer vision techniques. Familiarity with DevOps practices and CI/CD pipelines for machine learning models. Microsoft Azure certifications (e.g., Azure Data Scientist Associate, Azure AI Engineer Associate). Research business domain and develop use-cases to support enterprise wide AI solutions. Monitor and maintain deployed models, ensuring scalability, performance, and accuracy. Prior experience with data visualization tools, such as D3.js, GGplot, etc.. Good knowledge on statistics skills, such as distributions, statistical testing, regression, etc.. Adequate presentation and communication skills to explain results and methodologies to non-technical stakeholders. Basic understanding of the banking industry is value add

- Java 8, Microservices, Multi-Threading, Spring Boot, Spring Batch, JPA, Hibernate - Hands on experience in design and development of web-based applications using Java, SQL, Servlets, JSTL, JSP, XML, Java-Api, Spring, Spring boot, Spring Batch - Experience in Agile Development Process. - Experience in Implementing SOA (Service Oriented Architecture) Using Web Service (SOAP, WSDL, Restful and JAX-WS) and Rest Services - Experience with using Apache Tomcat Server and WebSphere Application Server. - Hands on knowledge in Jenkins for CI/CD pipelines. - Hands on experience in developing Web-based application. - Strong systems analysis, design and architecture fundamentals, Unit Testing, and other SDLC activities. - Demonstrated analytical and problem-solving skills. - Excellent troubleshooting and debugging skills. - Strong communication and aptitude. - Ability to write reliable, manageable, and high-performance code. - Design, build, and maintain efficient, reusable, and reliable code. - Financial markets background is preferable but is not a must. Mandatory Competencies Programming Language - Java - Core Java (java 8+) Programming Language - Java - Hibernate Beh - Communication and collaboration Programming Language - Java - Spring Framework Programming Language - Java Full Stack - HTML/CSS Database - Database Programming - SQL Agile - Agile - SCRUM Development Tools and Management - Development Tools and Management - CI/CD Architecture - Architectural Patterns - Microservices Middleware - API Middleware - Microservices Programming Language - Java - Java Multithreading

As an AI and Machine Learning Engineer at Dailoqa, you will play a crucial role in shaping the future of Financial Services clients and the company as a whole. Working directly with the founding team, you will have the opportunity to apply the latest AI techniques to address real-world problems encountered by Financial Services clients. Your responsibilities will include designing, constructing, and enhancing datasets to assess and continually enhance our solutions, as well as engaging in strategy and product ideation sessions to influence our product and solution roadmap. Key Responsibilities: - Agentic AI Development: Build scalable multi-modal Large Language Model (LLM) based AI agents using frameworks such as LangGraph, Microsoft Autogen, or Crewai. - AI Research and Innovation: Research and develop innovative solutions for relevant AI challenges such as Retrieval-Augmented Generation (RAG), semantic search, knowledge representation, tool usage, fine-tuning, and reasoning in LLMs. - Technical Expertise: Demonstrate proficiency in a technology stack comprising Python, LlamaIndex / LangChain, PyTorch, HuggingFace, FastAPI, Postgres, SQLAlchemy, Alembic, OpenAI, Docker, Azure, Typescript, and React. - LLM and NLP Experience: Hands-on experience with LLMs, RAG architectures, Natural Language Processing (NLP), or applying Machine Learning to solve real-world problems. - Dataset Development: Establish a strong track record of constructing datasets for training and/or evaluating machine learning models. - Customer Focus: Dive deep into the domain, comprehend the problem, and concentrate on delivering value to the customer. - Adaptability: Thrive in a fast-paced environment and demonstrate enthusiasm for joining an early-stage venture. - Model Deployment and Management: Automate model deployment, monitoring, and retraining processes. - Collaboration and Optimization: Collaborate with data scientists to review, refactor, and optimize machine learning code. - Version Control and Governance: Implement version control and governance for models and data. Required Qualifications: - Bachelor's degree in computer science, Software Engineering, or a related field. - 4-8 years of experience in MLOps, DevOps, or similar roles. - Strong programming experience and familiarity with Python-based deep learning frameworks like PyTorch, JAX, Tensorflow. - Proficiency in cloud platforms (AWS, Azure, or GCP) and infrastructure-as-code tools like Terraform. Desired Skills: - Experience with experiment tracking and model versioning tools. - Proficiency with the technology stack: Python, LlamaIndex / LangChain, PyTorch, HuggingFace, FastAPI, Postgres, SQLAlchemy, Alembic, OpenAI, Docker, Azure, Typescript, React. - Knowledge of data pipeline orchestration tools like Apache Airflow or Prefect. - Familiarity with software testing and test automation practices. - Understanding of ethical considerations in machine learning deployments. - Strong problem-solving skills and ability to work in a fast-paced environment.,

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: JAX-RS - Java API- RESTful Web Services Experience : 5-8 Years .

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: JAX-RS - Java API- RESTful Web Services Experience : 5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do: 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: JAX-RS - Java API- RESTful Web Services Experience : 3-5 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do: 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: JAX-RS - Java API- RESTful Web Services Experience : 3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 5-8 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 3-5 Years.

Role Purpose The purpose of this role is to design, test and maintain software programs for operating systems or applications which needs to be deployed at a client end and ensure its meet 100% quality assurance parameters Do 1. Instrumental in understanding the requirements and design of the product/ software Develop software solutions by studying information needs, studying systems flow, data usage and work processes Investigating problem areas followed by the software development life cycle Facilitate root cause analysis of the system issues and problem statement Identify ideas to improve system performance and impact availability Analyze client requirements and convert requirements to feasible design Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements Conferring with project managers to obtain information on software capabilities 2. Perform coding and ensure optimal software/ module development Determine operational feasibility by evaluating analysis, problem definition, requirements, software development and proposed software Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces. Analyzing information to recommend and plan the installation of new systems or modifications of an existing system Ensuring that code is error free or has no bugs and test failure Preparing reports on programming project specifications, activities and status Ensure all the codes are raised as per the norm defined for project / program / account with clear description and replication patterns Compile timely, comprehensive and accurate documentation and reports as requested Coordinating with the team on daily project status and progress and documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality work Taking feedback on the regular basis to ensure smooth and on time delivery Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members. Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code Documenting very necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either internally or externally Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 5-8 Years. >

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 5-8 Years. >

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: JAX-RS - Java API- RESTful Web Services. Experience: 5-8 Years.