Customer Success Engineer, NA

Role Purpose:

• Customer Onboarding: Lead the customer onboarding process, from the initial introduction call to the successful integration of our solutions into their systems.
• Premium Support: Provide premium support to the selected clients, offering timely assistance via Slack, quick incident resolution, and rapid bug fixes to ensure a smooth user experience.
• Internal Coordination: Collaborate with internal teams including support, engineering, production, and QA to manage internal projects and ensure successful delivery of customer solutions.
• Technical Expertise: Leverage technical knowledge and expertise in web development or mobile development to assist clients with integration requirements and resolve technical issues effectively.
• Communication and Presentation: Exhibit excellent communication and presentation skills to effectively convey technical concepts and solutions to both technical and business audiences.
• Problem Solving: Utilize strong problem-solving skills to address customer concerns, troubleshoot issues, and identify solutions that meet their needs.
• Project Management: Employ solid project management skills to oversee integration projects, track progress, and ensure timely delivery within scope and budget.
  

Requirements:

• Bachelor's degree in IT or related field preferred. Candidates with equivalent technical experience will also be considered.
• Previous experience in web development or mobile development is highly desirable.
• Programming proficiency in at least two of these languages: JavaScript, Node.js, Kotlin, Java, Objective-C, and Swift for iOS.
• Strong technical background or similar experience in previous roles.
• Excellent English communication skills, both verbal and written,
• Demonstrated problem-solving abilities and attention to detail.
• Proven project management skills with the ability to prioritize tasks and manage multiple projects simultaneously.
  

Key Characteristics and Attitudes

• Friendly and supportive
• Adaptable and flexible
• Articulate and persuasive
• High IQ and EQ
• Curious and coachable
• Commercially Aware
• Resilient and tenacious
• Big picture and the detail
  

Jumio Values: