Developer - Tech Support

Karomi Technology

1 - 2 years

3 - 7 Lacs

chennai

Posted:1 week ago| Platform:

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Skills Required

java technical support asp.net jquery sql ticketing customer support product support troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Enhance existing systems by analysing business objectives, preparing action plans, and identifying areas for modification and improvement.
Maintain and support existing software systems by identifying, diagnosing, and resolving defects.
Interact with clients to manage product support activities and ensure timely issue resolution.
Research and develop expertise in new technologies; create technical specifications, documentation, and test plans.
Handle Incident Tickets and Change Requests effectively, ensuring minimal service disruption.
Perform database maintenance, data migration, and server migration activities.
Provide Level 1 and Level 2 live issue support to ensure smooth system operations.
Manage new instance creation and configuration as required for projects or clients.

Preferred candidate profile

Experience: 12 years in software development or application support.
Bachelor's degree in computer science, Information Technology, Electronics, or a related field. (A master’s degree or relevant certification is a plus.)
Strong communication skills in English — both written and verbal.
Good analytical and problem-solving abilities.
Hands-on experience with ASP.NET, JavaScript, jQuery, and SQL Server.
Understanding of the Software Development Life Cycle (SDLC) and application maintenance processes.
Ability to troubleshoot and resolve technical issues effectively.
Team-oriented, with the ability to work independently when required.
Eagerness to learn new technologies and adapt to evolving project needs.

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