Production Support

immediate opening for Production Support professionals

Responsibilities:

• Provide

  L2/L3 application and production support

  for enterprise systems.
• Perform

  incident, problem, and change management

  following ITIL processes.
• Monitor system performance and resolve production issues quickly.
  
• Collaborate with development and infrastructure teams for permanent fixes.
  
• Conduct

  root cause analysis (RCA)

  and prepare necessary documentation.
• Handle deployments, configuration changes, and environment maintenance.
  
• Ensure compliance with SLAs and contribute to service improvement plans.
  

Technical Skills Required:

• Strong hands-on experience with

  Java

  ,

  SQL

  , and

  Unix/Linux

  environments.
• Experience with

  AutoSys

  ,

  Control-M

  ,

  Splunk

  , and related monitoring tools.
• Familiarity with

  application servers

  (WebLogic / Tomcat / JBoss).
• Knowledge of

  ETL processes

  and

  incident management tools

  like ServiceNow / JIRA.