Job
Description
You will be a member of the EMEA COE Finance India team at Wipro Limited, working closely with Finance teams in EMEA, APAC, and USA. Your role will involve developing the FP&A function to support firm growth and include the following responsibilities: - Prepare and present fund level quarterly valuations of real estate investments and debt securities - Review fund valuation related projects such as quarterly reporting, MTM Impact analysis, Net Debt Analysis, and Solvency Analysis - Conduct analysis to identify key trends, investigate unusual items, and provide variance analysis to stakeholders - Lead and manage projects from inception to completion, ensuring timely delivery and adherence to quality standards - Serve as a point of contact for internal and external stakeholders, providing updates and addressing inquiries - Coordinate and submit quarterly reporting with onshore and offshore teams to ensure data accuracy - Provide guidance, training, and support to team members to help them develop their skills and knowledge - Seek to create operational efficiencies and reporting enhancements continuously - Undertake ad-hoc projects in support of the firm's businesses and new initiatives Qualifications required for this role: - Masters degree with a major/minor in Finance, Banking, or Mathematics (a plus) - Proficiency in the basics of financial statements - Previous background in a valuation or reporting role (a plus) - CFA designation and knowledge of derivatives (a plus) - Highly proficient in Advanced Excel & PowerPoint skills; experience with Anaplan or Tableau (a plus) - Strong analytical and quantitative skills with attention to detail - Highly organized and able to prioritize deliverables and meet demanding deadlines in a fast-paced environment - Excellent interpersonal and communication skills, both written and verbal - Highly self-motivated with the ability to work independently and effectively in a team - Collaborative and able to build strong relationships with a broad range of stakeholders - Strong initiative, energy, and confidence in completing assignments with limited supervision In addition to the above responsibilities and qualifications, you will also be expected to: - Deliver excellent customer service through effective diagnosis and troubleshooting of client queries - Provide product support and resolution to clients by guiding them through step-by-step solutions - Assist clients in navigating product menus and understanding product features - Troubleshoot all client queries in a user-friendly, courteous, and professional manner - Maintain logs and records of all customer queries as per standard procedures and guidelines - Process and record all incoming calls and emails accurately using the designated tracking software - Offer alternative solutions to clients with the objective of retaining customers and clients" business - Organize ideas and effectively communicate oral messages appropriate to listeners and situations - Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract/SLAs Furthermore, you will be required to: - Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client - Undertake product trainings to stay current with product features, changes, and updates - Enroll in product-specific and any other trainings per client requirements/recommendations - Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client - Update job knowledge by participating in self-learning opportunities and maintaining personal networks Performance Parameters: - Process: No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback - Self-Management: Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Join Wipro, a business powered by purpose that empowers you to design your own reinvention. Realize your ambitions in a place that values constant evolution and embraces change. Applications from people with disabilities are explicitly welcome.,
